EXCELLENT CUSTOMER SERVICEIs excellent customer service dead?
If you’ve ever been on hold for what feels like forever getting menu to death by dumb artificial intelligence or struggled to reach a knowledgeable person who actually answers the phone, can speak your language, pay attention to details, you might definitely think customer service is dead.
But today’s guest, Mitche Graf, helps you discover how to deliver six-star service in a one-star world.
What You’ll Discover About Excellent Customer Service (highlights and transcript):https://businessconfidentialradio.com/?p=185238andpreview=true# (HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT)

* How Covid has dumbed down excellent customer service expectations
* How reducing friction in customer touch points contributes to excellent customer service
* How social media influences our ideas about excellent customer service
* Where businesses can begin to improve customer service
* How to best respond to a negative online review about customer service
* Most common mistakes businesses make in relying on technology to deliver excellent customer service
* And MUCH more.
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Guest: Mitche GrafBest-selling author, serial entrepreneur, international-renowned business speaker, 2-time nationally-syndicated radio show host and former All American Track and Field athlete Mitche Graf has been a passionate serial entrepreneur for over 35 years, dangling his toes into the ponds of many intriguing industries along the way.
In the middle of all of this, he took a year off from running his own companies to become the President of a Class A affiliate of the world-champion San Francisco Giants baseball team for a season, and undertook a organizational re-brand which culminated in a 12% increase in attendance, one of the best in all of professional baseball in 2019.
Over the past three decades, Mitche has created two award-winning restaurants, a bustling catering and events company, a national spice manufacturing business with over 4000 accounts, an award-winning photography studio, a cribbage board company, an award-winning limousine business, a portable hot tub rental business, a drive-through espresso company, an multi-million dollar educational products company, an athletic fitness testing corporation, and even a night crawler company.
His nationally-syndicated radio shows ‘Business Edge Radio’ and the ‘Business Edge Minute’ were launched in the spring of 2020, and are now available on nearly 75 radio stations across the country, with more coming on board every month.
As an educator and motivational speaker, Mitche’s high-voltage seminars and workshops have been delivered around the world to over 75,000 people in nine countries and nearly every state in the U.S. He is the author of 9 books, including https://www.amazon.com/Customer-Service-DEAD-Delivering-6-Star/dp/173203446X (Customer Service is Dead: Delivering 6 Star Service in a 1 Star World).
Related Resources:Contact Mitche and connect with him on https://www.linkedin.com/in/mitche-graf-5b846826 (LinkedIn) and https://www.facebook.com/mitchegraf (Facebook).
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