The next BriefingsDirect applications performance management case study panel discussion explores how improved business service management and data access improvements at a Swiss insurance company and a Turkish mobile phone carrier lead to new business and IT benefits.

By more deeply examining how applications are performing via total performance monitoring and metrics these enterprises slashed mean time to resolution and later significantly reduced the number of IT incidents.

To learn how to build high confidence that IT disruptions can be managed, and even headed off in advance, BriefingsDirect sat down with Thomas Baumann, IT Performance Architect at Swiss Mobiliar in Bern, and Merve Duran, Management System Specialist at Avea in Istanbul. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. [Sponsor: HP.]