“It took time for me to stop and get my phone and take a picture and get on our app and text it to the owner. But it was such a valuable moment, that made that experience better for them and made my day better. So, trying to find those ‘golden snitch’ moments and putting in that little extra effort, certainly pays off.”

Our guest today is Dr. Michael Miller. Dr. Miller was previously on the show and we want to encourage you to check out that episode. Today’s episode is broken into two parts. In the first part, we are focused on creating magic in your workplace. Dr. Miller shares examples of how he has implemented this at his practice and how he makes an effort to find ‘golden snitch’ moments every day. During the second part of the episode, we focus on the Veterinary Leadership Conference, where he will be speaking. We talk about how to get the most out of the conference and tips and tricks for navigating this space. We had a blast with Dr. Miller and can’t wait to share this journey with you.

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