Please meet Customer Experience expert, Steve Pappas! On this episode you'll learn:

•Why Steve had no choice but to become an entrepreneur!
•The origins of Customer Experience
•The difference between Customer Service and Customer Experience
•How today’s companies are staying competitive using Customer Experience
•How to differentiate your product/service to the level of being so memorable the customer will have no problem in recommending you to everyone they know!
•Advice for founders who choke when it comes to “selling” their product/service – how to embrace the hustle hurdle!
•Why building your Trusted Advisor role will increase sales and give you a competitive edge.
•Steve’s outstanding advice for inspiring and retaining employees is pure gold for any Founder.
•How to stay nimble and flexible while implementing systems and procedures into your scaling business.
•Steve’s “outside in” approach to running a business and driving a business.

You can connect with Steve on LinkedIn here: https://www.linkedin.com/in/sxpappas/ and feel free to reach out to Steve via email here: spappas@panviva.com.

Powerful Pitch Deck Template - for when you only have 3-5 minutes to pitch your business - here's the link and be sure to use the discount code STARTUPLIFE at check out:
https://selz.co/VkRb7xpUr

Thank you for tuning in and heartfelt thanks for your comments, for following the show on Spreaker, and for sharing the show with other startup founders who could benefit from Steve's fabulous advice.

Ande ♥

Steve Pappas:

Steve has built a career transforming customer experiences. By taking a 360-degree view of the customer, Steve makes sure each employee has the actionable knowledge necessary to make better decisions and serve customers in a way that increases loyalty, referrals, sales and satisfaction.

Currently Steve is Senior Vice President and Head of North American Operation for
Panviva, an omnichannel knowledge cloud company, where he consults with hundreds of companies annually on their Customer experience strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices.

Yes, Steve has a macro view of the customer experience. But he’s also a successful entrepreneur in his own right! Steve has built and sold six companies. Each company has held to the mantra of “the customer is at the center of the universe.”

When he’s not driving Customer experience strategies, Steve plays the guitar and mentors young entrepreneurs. He lives right up the road up the road from in New Hampshire with his wife and sons.