THA 060: How To Get Value From Recorded Service Calls

THA 060: How To Get Value From Recorded Service Calls

0 0 8 months ago
How To Get Value From Recorded Service Calls

Listen and learn from shop business coach Rena Rennebohm, from the ACT Group, Keith Williamson, president of Williamson’s Repair and Tire in Bondurant, IA and service advisor Lauren Giver, from Los Gatos Auto Service in Campbell, CA.

Listening to just one side of a customer call does not do justice in improving and training your service advisor. Service advisers need quality training, no different than technicians and business owners and the ... See More

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