Rick Bilger a 40 year service professional owns Advanced Auto Pros in Greely, CO. His Grandfather and Dad were mechanics/technicians and Rick practices his craft in a 10 bay facility with 4 techs, and two service advisors. Rick, a pilot, offers some very interesting and unique strategies in this episode.

Another exciting feature on his site is a customer tool ‘The noise page’. How many times have you asked your customer or they’ve described to you a sound their vehicle is making. Rick created his own sounds page using MP3 files he found on the web.