Anna Liotta-
e:
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Anna is an award-winning keynote speaker and best selling author who specializes in generational demographics. She talks about how this affects customer service, and the differences between millennials, boomers and Gen X'ers. She speaks to the 4 stages of the customer service experience.
She has a whitepaper on "What Makes the Generations Tick and What Ticks them off."
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(for a gift.