I was so inspired by my guest today, Cristina Fonseca. Cristina was one of the founders of Talkdesk, a cloud-based help desk software that became Portugal's third "unicorn" after raising US$100M in series B funding at a valuation of over US$1 billion in October 2018. Then she went on to co-found the early stage Portuguese VC firm, Indico Capital Partners, and now is starting her next venture, an AI-driven platform for customer service agents. She talks about her childhood and what helped her be successful in her ventures and how developing products has changed since the time she built Talkdesk.