As the daughter of a restaurant operator, Joanne Heyob started off her extensive career in restaurants at the early age of 16. Her lifelong experience in restaurants and retail have been an integral part of the operations team here at WD. Joanne has spent countless hours in parking lots– observing drive-thru lines and counting cars, as well as overseeing back of house operations. In this episode, Joanne recommends four key ways that restaurant operators can adjust their drive-thru strategy to give the consumers what they want. Who knew it wasn’t all about 3-story, robot operated, elaborate drive-thrus? To learn more about Joanne’s piece on drive-thru innovation, download the free POV: https://www.wdpartners.com/pov/drive-thru-break-through/
2:27 – Joanne’s early career
4:26 – A day in the life at WD
6:09 – Drive-thru Break-through
10:49 – Intuitive Wayfinding
12:12 – App Adoption
13:35 – Automation
16:57– Guest Journey Reimagined
20:10 – What makes Joanne mad in the industry?
22:53 – Bold predictions
25:20 – Lee’s lightening round
As the daughter of a restaurant operator, Joanne Heyob started off her extensive career in restaurants at the early age of 16. Her lifelong experience in restaurants and retail have been an integral part of the operations team here at WD. Joanne has spent countless hours in parking lots– observing drive-thru lines and counting cars, as well as overseeing back of house operations. In this episode, Joanne recommends four key ways that restaurant operators can adjust their drive-thru strategy to give the consumers what they want. Who knew it wasn’t all about 3-story, robot operated, elaborate drive-thrus? To learn more about Joanne’s piece on drive-thru innovation, download the free POV: https://www.wdpartners.com/pov/drive-thru-break-through/
2:27 – Joanne’s early career
4:26 – A day in the life at WD
6:09 – Drive-thru Break-through
10:49 – Intuitive Wayfinding
12:12 – App Adoption
13:35 – Automation
16:57– Guest Journey Reimagined
20:10 – What makes Joanne mad in the industry?
22:53 – Bold predictions
25:20 – Lee’s lightening round
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2 years ago
Chapters
Joanne’s Early Career
02:27
A Day in the Life at WD
04:26
Drive-thru Break-through
06:09
Intuitive Wayfinding
10:49
App Adoption
12:12
Automation
13:35
Guest Journey Reimagined
16:57
What Makes Joanne Mad in the Industry?
20:10
Bold predictions
22:53
Lee’s Lightening Round
25:10
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