To mark the release of the finalised FCA vulnerability guidance, the Money Advice Trust held a special webinar to discuss what the guidance means for firms and how you and your organisation can change the regulator’s expectations into reality for your customers.

Joining Vulnerability Lead Consultant, Chris Fitch for a very special discussion on the content of the FCA guidance are:

- Sarah McKenzie - FCA, Head of Consumer Strategy and Policy
- Mike Songer - Lloyds, Director Group Customer Vulnerability
- Fiona Turner - UK Finance, Head of Vulnerability
- Tim Hawley - Capital One, Head of Customer Vulnerability
- Ian Phillips - Vulnerability Academy, Co-Facilitator

Listen for insight, practical discussion, and the opportunity to hear directly from the FCA what your firm should do in response to vulnerability.

You can also download our new free whitepaper to help your firm meet the FCA expectations and achieve positive outcomes for your vulnerable customers here: https://mailchi.mp/fd7a2c10e676/meeting-expectations-and-achieving-outcomes