RFF's Launch Sequencehttps://www.spreaker.com/podcast/rff-s-launch-sequence--7231484enTechnologyCopyright Dawn Sizerhttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/27091d9ee9ce9c77ec7619d50c6f2adb.jpgRFF's Launch Sequencehttps://www.spreaker.com/podcast/rff-s-launch-sequence--7231484Mon, 03 Aug 2026 15:19:02 +0000Dawn SizerDawn Sizerdrsizer@therocketfuelfactory.comRFF's Launch Sequence is the podcast from Rocket Fuel Factory, the execution-focused accelerator and channel program for MSPs by real MSP owners in the trenches, not recovered MSP owners telling oyu how it used to be. Every episode is a transmission...falseepisodic10 Things That Build Trust During Onboardinghttp://www.therocketfuelfactory.com
  • Why every client should receive a 90-day onboarding plan before they ask for one
  • How frequent communication builds confidence during the first 30 days
  • The right way to document inherited problems without blaming the previous MSP
  • Why solving one visible pain point beats promising a massive project
  • How introducing your team strengthens client relationships
  • Setting expectations before the first support ticket arrives
  • Why honesty builds more trust than pretending to know everything
  • The value of a proactive 60-day feedback call
  • Why you should never criticize the previous provider
  • How small, consistent actions become the foundation of long-term client trust
Whether you're onboarding your first managed services client or your five hundredth, these practical lessons will help you deliver a smoother transition and create stronger client relationships from day one.]]>https://api.spreaker.com/episode/73391084Mon, 03 Aug 2026 15:09:24 +0000Dawn SizerThe first 90 days of a new client relationship determine whether you're viewed as just another IT provider or a trusted partner. In this inaugural 10 Things in 10 Minutes, Dawn and Dave Sizer share ten practical ways MSPs can create confidence from...
  • Why every client should receive a 90-day onboarding plan before they ask for one
  • How frequent communication builds confidence during the first 30 days
  • The right way to document inherited problems without blaming the previous MSP
  • Why solving one visible pain point beats promising a massive project
  • How introducing your team strengthens client relationships
  • Setting expectations before the first support ticket arrives
  • Why honesty builds more trust than pretending to know everything
  • The value of a proactive 60-day feedback call
  • Why you should never criticize the previous provider
  • How small, consistent actions become the foundation of long-term client trust
Whether you're onboarding your first managed services client or your five hundredth, these practical lessons will help you deliver a smoother transition and create stronger client relationships from day one.]]>592businessowner,msp,techfalsefull