http://www.thedexauthority.comenTechnology2026, The DEX Authority, LLChttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/16b92ecd27780663d38ad8eb173995ae.jpghttp://www.thedexauthority.comMon, 31 Aug 2026 20:44:40 +0000Tim FlowerThe DEX Authorityinfo@thedexauthority.comA technology podcast for practitioners in the Digital Employee Experience discipline brought to you by The DEX Authority. With a focus on the DEX-COS, the Common Operating System for DEX, we'll chat with leaders and practitioners about their DEX...false9f932b47-a87e-55b1-9ff5-818f903f449cepisodichttps://www.spreaker.com/episode/finding-true-north-with-hank-marquis-why-your-csat-dashboard-won-t-tell-you-what-to-fix--73343370https://api.spreaker.com/episode/73343370Mon, 10 Aug 2026 12:00:05 +0000Tim FlowerMost IT leaders have a dashboard full of satisfaction scores and still can't say what to actually fix, or by how much. That gap is what Hank Marquis has spent decades pointing at, and it's where episode two of The DEX Compass focuses on. Hank is a...2587false12fullhttps://www.spreaker.com/episode/finding-true-north-with-ian-aitchison-why-operating-the-tool-isn-t-operating-the-discipline--73285736
If you're new here my name's Tim flower and I've been immersed in the euc world for nearly 40 years, with 20 years of EUC leadership at the Hartford, and most recently 10 years at Nexthink where I Co-hosted the DEX show, put out DEX for Dummies, and talked with executives around the world about digital employee experience.

In this, the innaugural episode of the reboot, I talk with Ian Achison, a former product executive at nexthink and a freelance consultant now, who helped tremendously with input and guidance as the COS was being developed. We cover aspects of the COS, including the importance of separating tool ownership from your operational design. 

Learn more about Ian and his work:
LinkedIn - Ian Aitchison | LinkedIn
Freelance - Home | Aitchison Insights
Partnership - Home - Barclay Rae
Podcast - The Enterprise Digital Podcast | Podcast on Spotify]]>https://api.spreaker.com/episode/73285736Fri, 31 Jul 2026 15:51:23 +0000Tim FlowerWelcome to The DEX Compass hosted by Tim Flower, a periodic series dedicated to operationalizing the discipline of Digital Employee Experience based on the Common Operating System (the DEX-COS).  If you're new here my name's Tim flower and I've been...
If you're new here my name's Tim flower and I've been immersed in the euc world for nearly 40 years, with 20 years of EUC leadership at the Hartford, and most recently 10 years at Nexthink where I Co-hosted the DEX show, put out DEX for Dummies, and talked with executives around the world about digital employee experience.

In this, the innaugural episode of the reboot, I talk with Ian Achison, a former product executive at nexthink and a freelance consultant now, who helped tremendously with input and guidance as the COS was being developed. We cover aspects of the COS, including the importance of separating tool ownership from your operational design. 

Learn more about Ian and his work:
LinkedIn - Ian Aitchison | LinkedIn
Freelance - Home | Aitchison Insights
Partnership - Home - Barclay Rae
Podcast - The Enterprise Digital Podcast | Podcast on Spotify]]>2334false11full