https://www.senseofthisshit.com
Become a supporter of this podcast: https://www.spreaker.com/podcast/funeral-home-operations--7171867/support.]]>enBusiness© 2026 Let's Work This Sh*t Outhttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/28520c22532a9f594e0fa6f474b3cbb5.jpghttps://www.senseofthisshit.comTue, 25 Aug 2026 06:09:10 +0000ZaraLet's Work This Sh*t Outfuneral@senseofthisshit.comFuneral Home Ops Explained is a funeral home ops podcast for independent funeral directors and owners—arrangement workflow, preneed, staffing, and call conversion vs corporate chains. We own arrangement workflow, preneed ops, staffing coverage, and...
Become a supporter of this podcast: https://www.spreaker.com/podcast/funeral-home-operations--7171867/support.]]>false7fe7aee7-1342-50a4-a46a-25e4f2322e51episodicSupport the podcast!https://www.spreaker.com/episode/funeral-home-ops-explained-main-episode-for-2026-07-21--74214546
Key takeaways:
- Open calls with a natural greeting that states your name and asks how to help immediately.
- Log and categorize after-hours inquiries to identify transport requests versus price shoppers.
- Compare answering service options for live handoffs and run a fourteen-day rotation trial.
- Use quarterly data reviews to decide between expanded coverage or focused daytime conversions.

📩 Have questions or want to share your experience? Reach out at funeral@senseofthisshit.com.
https://www.spreaker.com/podca...]]>b2fc8a3d-5530-52e5-a426-1fbf2414de50Tue, 25 Aug 2026 06:00:09 +0000ZaraIn this episode of Funeral Home Ops Explained, Zara tackles the chaos of after-hours calls that often send families straight to chain competitors. She outlines a simple fix: craft one short script for the first thirty seconds, track real call data for...
Key takeaways:
- Open calls with a natural greeting that states your name and asks how to help immediately.
- Log and categorize after-hours inquiries to identify transport requests versus price shoppers.
- Compare answering service options for live handoffs and run a fourteen-day rotation trial.
- Use quarterly data reviews to decide between expanded coverage or focused daytime conversions.

📩 Have questions or want to share your experience? Reach out at funeral@senseofthisshit.com.
https://www.spreaker.com/podca...]]>318afterhours,afterhourscoverage,answeringservice,burnoutprevention,callscript,callvolume,decisiontree,explained,funeral,home,independenthomes,main,ops,preneed,quarterlyreview,rotation,staffing,transportrequest,volumetracking,warmtransferfalse13fullhttps://www.spreaker.com/episode/funeral-home-ops-explained-main-episode-for-2026-07-14--74075765
Key takeaways:
- Analyze thirty-day call logs to schedule targeted overlaps during the busiest three or four hours.
- Implement rotating four-hour on-call blocks with a dedicated phone line and consistency checklist.
- Use evening handoff summaries to prepare arrangement counselors and improve next-day conversion rates.
- Track double-call incidents for thirty days to decide if a part-time floater is needed.

📩 Have questions or want to share your experience? Reach out at funeral@senseofthisshit.com.
https://www.spreaker.com/podca...]]>17dc8ac4-393d-54c6-9f32-c93cd8249b0dTue, 18 Aug 2026 06:00:11 +0000ZaraIn this episode of Funeral Home Operations, Zara explains how independent funeral homes can close the coverage gap with corporate chains by using data-driven scheduling and smart on-call systems. Discover how to map call arrival patterns, create brief...
Key takeaways:
- Analyze thirty-day call logs to schedule targeted overlaps during the busiest three or four hours.
- Implement rotating four-hour on-call blocks with a dedicated phone line and consistency checklist.
- Use evening handoff summaries to prepare arrangement counselors and improve next-day conversion rates.
- Track double-call incidents for thirty days to decide if a part-time floater is needed.

📩 Have questions or want to share your experience? Reach out at funeral@senseofthisshit.com.
https://www.spreaker.com/podca...]]>325advice,audio,checklist,essentials,guide,habits,howto,insights,learn,listen,overview,plan,playbook,podcast,practical,show,story,strategies,tips,toolsfalse12fullhttps://www.spreaker.com/episode/navigate-independent-ops-vs-chains-workflow-preneed-staffing-call-conversion--72933071
Key takeaways:
- Map and tighten arrangement workflow to reduce follow-up calls
- Use shared folders and price guarantees to match chain efficiency
- Limit on-call shifts and add quick huddles to prevent burnout
- Train on open call questions and track results to lift conversion

📩 Have questions or want to share your experience? Reach out at funeral@senseofthisshit.com.
💛 Join Our Supporters Club ($3 a month) 💛 Ad-free listening + early episodes — help keep independent media alive. Click Here: https://www.spreaker.com/podca...]]>026342ab-e245-4557-8fa6-6b2355f0d8efSat, 11 Jul 2026 21:34:05 +0000ZaraIn this episode of Funeral Home Ops Explained, we break down how independent funeral homes can close the gap with corporate chains on arrangement workflow, preneed tracking, staffing patterns, and call conversion. Corporate operations often win...
Key takeaways:
- Map and tighten arrangement workflow to reduce follow-up calls
- Use shared folders and price guarantees to match chain efficiency
- Limit on-call shifts and add quick huddles to prevent burnout
- Train on open call questions and track results to lift conversion

📩 Have questions or want to share your experience? Reach out at funeral@senseofthisshit.com.
💛 Join Our Supporters Club ($3 a month) 💛 Ad-free listening + early episodes — help keep independent media alive. Click Here: https://www.spreaker.com/podca...]]>286arrangementconference,arrangementworkflow,callconversion,corporatechains,corporatefuneralhomes,funeralbusiness,funeralcallhandling,funeraldirector,funeralefficiency,funeralhomebestpractices,funeralhomemanagement,funeralindustry,funeraloperations,funeralstaffing,funeralworkflow,independentfuneralhomes,independenthomeops,preneed,preneedtracking,staffingfalse11full