https://www.spreaker.com/podcast/cx-lab--6565379
Conduce Fernanda Ljuba, Lic. en RRPP Certificación Disney Institute en Quality Service, People Engagement & Service Excellence.

Diplomado Internacional en Kinesics Coaching y Comunicación No Verbal.

Posgrado en Imagen Corporativa y Management.Más de 10 años de experiencia en Hotelería de lujo y Retail. Trabajó como trainer oficial en Pandora para Latam y en Nestle Nespresso para Latinoamérica, en el Hotel Caesar Park y en organismos públicos en las áreas de Comunicación, RRHH y RRPP, eventos, servicio al cliente y turismo.

Su carrera profesional se desarrolló en varios países de Latinoamérica y Europa liderando equipos, construyendo marcas y trasmitiendo su experiencia en el servicio y las ventas.
Consultor, Coach & Trainer de equipos en imagen pública y profesional, ventas y servicio de excelencia.
Ver más sobre ella https://ferljuba.ar/

Todas las semanas nuevas experiencias en la voz de sus protagonistas para conocer todo sobre el valor y la reputación de las marcas.]]>esBusinessCopyright Radio Trend Topichttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/e0830cd07ce4f1d603b8edf99b26c335.jpghttps://www.spreaker.com/podcast/cx-lab--6565379Thu, 13 Aug 2026 17:28:05 +0000Radio Trend TopicRadio Trend Topicfeeds@spreaker.comUn programa dedicado exclusivamente al mundo de las Experiencias del Consumidor y cómo las empresas diseñan, proyectan, planifican y ejecutan sus estrategias de CX.En su segunda temporada mantiene conversaciones sobre las tendencias y experiencias de...
Conduce Fernanda Ljuba, Lic. en RRPP Certificación Disney Institute en Quality Service, People Engagement & Service Excellence.

Diplomado Internacional en Kinesics Coaching y Comunicación No Verbal.

Posgrado en Imagen Corporativa y Management.Más de 10 años de experiencia en Hotelería de lujo y Retail. Trabajó como trainer oficial en Pandora para Latam y en Nestle Nespresso para Latinoamérica, en el Hotel Caesar Park y en organismos públicos en las áreas de Comunicación, RRHH y RRPP, eventos, servicio al cliente y turismo.

Su carrera profesional se desarrolló en varios países de Latinoamérica y Europa liderando equipos, construyendo marcas y trasmitiendo su experiencia en el servicio y las ventas.
Consultor, Coach & Trainer de equipos en imagen pública y profesional, ventas y servicio de excelencia.
Ver más sobre ella https://ferljuba.ar/

Todas las semanas nuevas experiencias en la voz de sus protagonistas para conocer todo sobre el valor y la reputación de las marcas.]]>true72ef42fa-3715-55d6-9771-f74381563e41episodichttps://www.spreaker.com/episode/cx-lab-t1p13-experiencia-coaching--73922985https://api.spreaker.com/episode/73922985Thu, 20 Aug 2026 16:00:02 +0000Radio Trend Topic3336falsefullhttps://www.spreaker.com/episode/cx-lab-t1p12-experiencias-we-speak--73925868https://api.spreaker.com/episode/73925868Thu, 13 Aug 2026 17:11:13 +0000Radio Trend Topic3197falsefullhttps://www.spreaker.com/episode/cx-lab-t1p11-experiencias-transformadoras--73568635https://api.spreaker.com/episode/73568635Thu, 06 Aug 2026 17:11:37 +0000Radio Trend Topic3551falsefullhttps://www.spreaker.com/episode/cx-lab-t1p10-experiencia-hotel-emperador--73262126https://api.spreaker.com/episode/73262126Thu, 30 Jul 2026 17:11:26 +0000Radio Trend Topic3725falsefullhttps://www.spreaker.com/episode/cx-lab-t1p9-el-wow-pertenece-a-las-personas--73016876https://api.spreaker.com/episode/73016876Thu, 16 Jul 2026 17:13:43 +0000Radio Trend Topic3449falsefullhttps://www.spreaker.com/episode/especial-cx-lab-t2p8--72008393https://api.spreaker.com/episode/72008393Thu, 14 May 2026 17:23:24 +0000Radio Trend Topic4054falsefullhttps://www.spreaker.com/episode/cx-lab-t2p7-lidera-tu-negocio-implementando-procesos-e-ia--71909679https://api.spreaker.com/episode/71909679Thu, 07 May 2026 17:20:14 +0000Radio Trend Topic3231falsefullhttps://www.spreaker.com/episode/cx-lab-t2p6-los-errores-mas-comunes-en-la-venta--71783667https://api.spreaker.com/episode/71783667Thu, 30 Apr 2026 17:31:40 +0000Radio Trend Topic3531falsefullhttps://www.spreaker.com/episode/cx-lab-t2e5-clientes--71214030https://api.spreaker.com/episode/71214030Thu, 09 Apr 2026 16:57:29 +0000Radio Trend Topic3165falsefullhttps://www.spreaker.com/episode/cx-lab-t2e4-lujo-aspiracional--70757454https://api.spreaker.com/episode/70757454Thu, 26 Mar 2026 16:00:03 +0000Radio Trend Topic3106falsefullhttps://www.spreaker.com/episode/cx-lab-t2-e3-experiencia-servicio-mecanico--70755180https://api.spreaker.com/episode/70755180Thu, 19 Mar 2026 18:12:27 +0000Radio Trend Topic3564falsefullhttps://www.spreaker.com/episode/cx-lab-t2e2-renacer--70611083https://api.spreaker.com/episode/70611083Thu, 12 Mar 2026 17:08:57 +0000Radio Trend Topic3433falsefullhttps://www.spreaker.com/episode/cx-lab-t2-e1-atencion-al-cliente--70486006https://api.spreaker.com/episode/70486006Thu, 05 Mar 2026 17:38:25 +0000Radio Trend Topic3344falsefullhttps://www.spreaker.com/episode/cx-lab-t1p42-responsabilidad-como-cliente--67584195https://api.spreaker.com/episode/67584195Wed, 31 Dec 2025 15:00:08 +0000Radio Trend Topic3230falsefullhttps://www.spreaker.com/episode/cx-lab-t1p41-experiencia-shopping--67704907https://api.spreaker.com/episode/67704907Wed, 24 Dec 2025 15:00:08 +0000Radio Trend Topic3337falsefullhttps://www.spreaker.com/episode/cx-lab-t1p40-talento-y-empresa--68336217https://api.spreaker.com/episode/68336217Wed, 17 Dec 2025 15:00:08 +0000Radio Trend Topic2784falsefullhttps://www.spreaker.com/episode/cx-lab-t1p39-experiencia-retail--68540812https://api.spreaker.com/episode/68540812Wed, 10 Dec 2025 14:00:07 +0000Radio Trend Topic3056falsefullhttps://www.spreaker.com/episode/cx-lab-t1p38-experiencia-remax-uno--68539262https://api.spreaker.com/episode/68539262Wed, 03 Dec 2025 15:00:08 +0000Radio Trend Topic3404falsefullhttps://www.spreaker.com/episode/cx-lab-t1p37-experiencia-lideres--68541677https://api.spreaker.com/episode/68541677Wed, 26 Nov 2025 15:00:07 +0000Radio Trend Topic2569falsefullhttps://www.spreaker.com/episode/cx-lab-t1p36-pex-experiencia-colaborador--68335419https://api.spreaker.com/episode/68335419Wed, 19 Nov 2025 14:00:08 +0000Radio Trend Topic3052falsefullhttps://www.spreaker.com/episode/cx-lab-t1p35-experiencia-lendar--68242372https://api.spreaker.com/episode/68242372Wed, 12 Nov 2025 15:00:09 +0000Radio Trend Topic3292falsefullhttps://www.spreaker.com/episode/cx-lab-t1p33-tendencias-en-la-industria-del-lujo--67972825https://api.spreaker.com/episode/67972825Wed, 29 Oct 2025 12:00:08 +0000Radio Trend Topic2835falsefullhttps://www.spreaker.com/episode/cx-lab-t1p32-experiencia-oakberry--68151036https://api.spreaker.com/episode/68151036Wed, 22 Oct 2025 15:00:07 +0000Radio Trend Topic3241falsefullhttps://www.spreaker.com/episode/cx-lab-t1p34-experiencia-lea--68152141https://api.spreaker.com/episode/68152141Wed, 15 Oct 2025 17:12:25 +0000Radio Trend Topic3682falsefullhttps://www.spreaker.com/episode/cx-lab-t1p31-servicio-al-paciente--67972817https://api.spreaker.com/episode/67972817Wed, 15 Oct 2025 15:00:07 +0000Radio Trend Topic3177falsefullhttps://www.spreaker.com/episode/cx-lab-t1p30-experiencia-hotelera--67880337https://api.spreaker.com/episode/67880337Wed, 08 Oct 2025 15:00:07 +0000Radio Trend Topic3467falsefullhttps://www.spreaker.com/episode/cx-lab-t1p29-arquitectura-comercial--67880087https://api.spreaker.com/episode/67880087Wed, 01 Oct 2025 15:00:08 +0000Radio Trend Topic3573falsefullhttps://www.spreaker.com/episode/cx-lab-t1p28-bienestar-laboral--67880072https://api.spreaker.com/episode/67880072Wed, 24 Sep 2025 18:02:16 +0000Radio Trend Topic3302falsefullhttps://www.spreaker.com/episode/cx-lab-t1p27-experiencia-memorable--67679951https://api.spreaker.com/episode/67679951Wed, 17 Sep 2025 15:00:08 +0000Radio Trend Topic3185falsefullhttps://www.spreaker.com/episode/cx-lab-t1p26-liderazgo-insconciente--67679271https://api.spreaker.com/episode/67679271Wed, 10 Sep 2025 15:00:07 +0000Radio Trend Topic2858falsefullhttps://www.spreaker.com/episode/cx-lab-t1p25-experiencia-vic--67583488https://api.spreaker.com/episode/67583488Wed, 03 Sep 2025 15:00:08 +0000Radio Trend Topic3419falsefullhttps://www.spreaker.com/episode/cx-lab-t1p24-frases-para-mejorar-la-experiencia--67061204https://api.spreaker.com/episode/67061204Wed, 27 Aug 2025 15:00:08 +0000Radio Trend Topic3015falsefullhttps://www.spreaker.com/episode/cx-lab-t1p23-queja-oportunidad--66988204https://api.spreaker.com/episode/66988204Wed, 20 Aug 2025 15:00:08 +0000Radio Trend Topic3218falsefullhttps://www.spreaker.com/episode/cx-lab-t1p22-journey-map--66988205https://api.spreaker.com/episode/66988205Wed, 13 Aug 2025 15:00:07 +0000Radio Trend Topic3241falsefullhttps://www.spreaker.com/episode/cx-lab-t1p21-atributos-del-servicio--66837906https://api.spreaker.com/episode/66837906Wed, 06 Aug 2025 15:00:07 +0000Radio Trend Topic2570falsefullhttps://www.spreaker.com/episode/cx-lab-t1p20-experiencia-360--67062911https://api.spreaker.com/episode/67062911Wed, 30 Jul 2025 15:00:07 +0000Radio Trend Topic3407falsefullhttps://www.spreaker.com/episode/cx-lab-t1p19-servicio-al-cliente-y-hospitalidad--67088217https://api.spreaker.com/episode/67088217Wed, 23 Jul 2025 16:07:55 +0000Radio Trend Topic3253falsefullhttps://www.spreaker.com/episode/cx-lab-t1p18-capacitar-es-servir-mejor--66836990https://api.spreaker.com/episode/66836990Wed, 16 Jul 2025 15:00:07 +0000Radio Trend Topic2821falsefullhttps://www.spreaker.com/episode/cx-lab-t1p17-experiencia-vs-servicio-al-cliente--66836989https://api.spreaker.com/episode/66836989Wed, 09 Jul 2025 15:00:07 +0000Radio Trend Topic3170falsefullhttps://www.spreaker.com/episode/cx-lab-t1p16-experiencia-al-cliente-en-la-industria-del-lujo--66836911https://api.spreaker.com/episode/66836911Wed, 02 Jul 2025 16:17:50 +0000Radio Trend Topic3183falsefullhttps://www.spreaker.com/episode/cx-lab-t1p15-clientes-de-la-educacion--66512460https://api.spreaker.com/episode/66512460Wed, 25 Jun 2025 15:00:07 +0000Radio Trend Topic3171falsefullhttps://www.spreaker.com/episode/cx-lab-t1p14-servicio-al-cliente-5-estrellas--66510576https://api.spreaker.com/episode/66510576Wed, 18 Jun 2025 15:00:07 +0000Radio Trend Topic3114falsefullhttps://www.spreaker.com/episode/cx-lab-t1p13-un-caso-de-exito-en-cx--66509309https://api.spreaker.com/episode/66509309Wed, 11 Jun 2025 16:26:13 +0000Radio Trend Topic3229falsefullhttps://www.spreaker.com/episode/cx-lab-t1p12-customer-experience-ivess-rosmino--66317028https://api.spreaker.com/episode/66317028Wed, 04 Jun 2025 15:00:07 +0000Radio Trend Topic3315falsefullhttps://www.spreaker.com/episode/cx-lab-t1p11-customer-experience-en-el-rubro-inmobiliario--66317027https://api.spreaker.com/episode/66317027Wed, 28 May 2025 18:50:19 +0000Radio Trend Topic3357falsefullhttps://www.spreaker.com/episode/cx-lab-t1p9-people-experience--65484857https://api.spreaker.com/episode/65484857Wed, 14 May 2025 16:00:07 +0000Radio Trend Topic3284falsefullhttps://www.spreaker.com/episode/cx-lab-t1p10-eventos-pilar--65975665https://api.spreaker.com/episode/65975665Wed, 07 May 2025 16:55:16 +0000Radio Trend Topic3262falsefullhttps://www.spreaker.com/episode/cx-lab-t1p8-experiencia-y-hoteleria--65481203https://api.spreaker.com/episode/65481203Wed, 07 May 2025 16:00:00 +0000Radio Trend Topic2839truefullhttps://www.spreaker.com/episode/cx-lab-t1p7-servicio-al-cliente-en-la-pyme--65411161https://api.spreaker.com/episode/65411161Wed, 30 Apr 2025 16:00:07 +0000Radio Trend Topic3298falsefullhttps://www.spreaker.com/episode/cx-lab-t1p6-experiencias-gastronomicas--65410505https://api.spreaker.com/episode/65410505Wed, 23 Apr 2025 16:00:08 +0000Radio Trend Topic3071falsefullhttps://www.spreaker.com/episode/cx-lab-t1p5-experiencias-y-sentidos--65337703https://api.spreaker.com/episode/65337703Wed, 16 Apr 2025 16:00:08 +0000Radio Trend Topic3356falsefullhttps://www.spreaker.com/episode/cx-lab-t1p4-liderando-en-la-vida--65261910https://api.spreaker.com/episode/65261910Wed, 09 Apr 2025 16:00:08 +0000Radio Trend Topic3118falsefullhttps://www.spreaker.com/episode/cx-lab-t1p3-experiencia-global-en-el-mercado-de-lujo--65261736https://api.spreaker.com/episode/65261736Wed, 02 Apr 2025 16:00:07 +0000Radio Trend Topic3154falsefullhttps://www.spreaker.com/episode/cx-lab-t1p2-people-experience--64980215https://api.spreaker.com/episode/64980215Wed, 26 Mar 2025 15:10:07 +0000Radio Trend Topic3353falsefullhttps://www.spreaker.com/episode/cx-lab-t1p1-la-experiencia-en-el-servicio-de-lujo--64980212https://api.spreaker.com/episode/64980212Wed, 19 Mar 2025 19:09:09 +0000Radio Trend Topic3429falsefull