Serco Technology and Innovationhttps://www.serco.com/na
Join us as we explore the cutting-edge developments reshaping our lives, industries, and the future. Hosted by Serco's tech enthusiasts and innovation experts, this podcast is your compass through the ever-evolving landscape of tech in the service and solutions sector. In each episode, we unpack the latest trends, breakthroughs, and disruptive ideas that are driving change. From artificial intelligence and blockchain to renewable energy and bioengineering, "Serco Tech and Innovation" brings you insightful interviews with visionaries, entrepreneurs, and thought leaders who are shaping the world with their groundbreaking ideas.

Subscribe now to "Serco Tech and Innovation" and join us on a journey to discover how technology is revolutionizing the way we live, work, and interact with the world around us.

Stay up to date following us on Twitter @Serco_Inc, and LinkedIn @serco. Visit our website: https://www.serco.com/na]]>enTechnologySerco, Inchttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/882436d6069b84d1e268567b1893e4b8.jpgSerco Technology and Innovationhttps://www.serco.com/naThu, 11 Dec 2025 14:46:27 +0000Serco North AmericaSerco, Incserco.communications.team@serco-na.comThe Serco Tech and Innovation podcast is a monthly program featuring subject matter experts and leaders in business and government. Join us as we explore the cutting-edge developments reshaping our lives, industries, and the future. Hosted by...
Join us as we explore the cutting-edge developments reshaping our lives, industries, and the future. Hosted by Serco's tech enthusiasts and innovation experts, this podcast is your compass through the ever-evolving landscape of tech in the service and solutions sector. In each episode, we unpack the latest trends, breakthroughs, and disruptive ideas that are driving change. From artificial intelligence and blockchain to renewable energy and bioengineering, "Serco Tech and Innovation" brings you insightful interviews with visionaries, entrepreneurs, and thought leaders who are shaping the world with their groundbreaking ideas.

Subscribe now to "Serco Tech and Innovation" and join us on a journey to discover how technology is revolutionizing the way we live, work, and interact with the world around us.

Stay up to date following us on Twitter @Serco_Inc, and LinkedIn @serco. Visit our website: https://www.serco.com/na]]>falseepisodicKevin Robinson — Distribution Mission Operations (DMON)https://www.spreaker.com/episode/kevin-robinson-distribution-mission-operations-dmon--68791493]]>https://api.spreaker.com/episode/68791493Thu, 11 Dec 2025 14:44:52 +0000Serco North AmericaWhat does it take to connect the United States Air Force to its vast network of training system commercial manufacturers and DoD partners securely and efficiently? The answer is DMON, the Defense-wide Mission Operations Network. In this episode, we...]]>1212false210fullMichael Anderson and Abel Young — How the Army's H2F Program is Building a Fitter, More Holistic Forcehttps://www.spreaker.com/episode/michael-anderson-and-abel-young-how-the-army-s-h2f-program-is-building-a-fitter-more-holistic-force--68316428
Show notes:
]]>https://api.spreaker.com/episode/68316428Wed, 05 Nov 2025 05:05:08 +0000Serco North AmericaThe U.S. Army is revolutionizing soldier readiness with its Holistic Health and Fitness (H2F) program, a groundbreaking initiative that treats the soldier as a complete weapon system. But how do you implement such a massive shift in culture and...
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]]>1185america,army,base,battle,coach,defense,exercise,fitness,gym,health,holistic,mental,physical,prepare,serco,soldier,success,training,warfighter,workoutfalse29fullDavid Cummins — Trust & Tech: Eliminating Waste, Fraud, and Abuse in Citizen Serviceshttps://www.spreaker.com/episode/david-cummins-trust-tech-eliminating-waste-fraud-and-abuse-in-citizen-services--67940479
In the latest episode of the Serco Tech and Innovation Podcast, we sit down with David Cummins, Serco's Senior Vice President of Citizen Services and a newly appointed member of Virginia's Health Exchange Advisory Committee. David shares a fascinating look at the decade-long journey of supporting the ACA Marketplace, from its early days of manual processing to today's AI-driven operation that handles six times the volume with a fraction of the staff.

The conversation explores how Serco has become a vital partner to the government, balancing the dual mission of expanding access to healthcare while protecting taxpayer dollars. David discusses the evolution of fraud, from forged documents to complex "ghost account" schemes orchestrated by bogus brokers. He explains how Serco leverages a combination of advanced technology and experienced employees to safeguard the system.

Show Notes:
  • Learn more about Serco's work in case management, workforce development services, and partnering with our government customers to deliver important citizen services
]]>https://api.spreaker.com/episode/67940479Wed, 01 Oct 2025 04:00:09 +0000Serco North AmericaHow do you protect a system that provides essential healthcare access to millions of Americans from increasingly sophisticated fraud? In the latest episode of the Serco Tech and Innovation Podcast, we sit down with David Cummins, Serco's Senior Vice...
In the latest episode of the Serco Tech and Innovation Podcast, we sit down with David Cummins, Serco's Senior Vice President of Citizen Services and a newly appointed member of Virginia's Health Exchange Advisory Committee. David shares a fascinating look at the decade-long journey of supporting the ACA Marketplace, from its early days of manual processing to today's AI-driven operation that handles six times the volume with a fraction of the staff.

The conversation explores how Serco has become a vital partner to the government, balancing the dual mission of expanding access to healthcare while protecting taxpayer dollars. David discusses the evolution of fraud, from forged documents to complex "ghost account" schemes orchestrated by bogus brokers. He explains how Serco leverages a combination of advanced technology and experienced employees to safeguard the system.

Show Notes:
  • Learn more about Serco's work in case management, workforce development services, and partnering with our government customers to deliver important citizen services
]]>1027aca,citizen,cms,exchange,federal,government,healthcare,innovation,marketplace,obamacare,partner,services,state,technologyfalse28fullAlfonso Gomez — From Data to Doing: How AI is Supercharging Human Potentialhttps://www.spreaker.com/episode/alfonso-gomez-from-data-to-doing-how-ai-is-supercharging-human-potential--67520104
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]]>https://api.spreaker.com/episode/67520104Wed, 03 Sep 2025 04:00:08 +0000Serco North AmericaWhat happens when technology truly empowers people to do more? Join us for a fascinating conversation with Alfonso Gomez, Lead Software Engineer at Serco, as we uncover how AI and innovative technologies are expanding the company's ability to achieve...
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]]>858ai,analyst,artifical,data,digital,innovation,intelligence,learning,machine,program,resource,software,technology,tool,workplacefalse27fullTim McGee and Dan Smith — The Data Opportunity-Part IIhttps://www.spreaker.com/episode/tim-mcgee-and-dan-smith-the-data-opportunity-part-ii--66840749
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]]>https://api.spreaker.com/episode/66840749Mon, 21 Jul 2025 04:20:07 +0000Serco North AmericaIn our follow-up discussion with Tim McGee and Dan Smith, we continue our converation on the use of data. Specifically around the concept of how to leverage everything from documents to processes, as data can fuel analytics, AI, and decision making —...
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]]>902ai,contractor,data,decisions,ethics,government,innovation,leadership,military,solution,technologyfalse26fullTim McGee and Dan Smith — The Data Opportunity-Part Ihttps://www.spreaker.com/episode/tim-mcgee-and-dan-smith-the-data-opportunity-part-i--66840664
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]]>https://api.spreaker.com/episode/66840664Mon, 07 Jul 2025 04:05:08 +0000Serco North AmericaWhat's the difference between being "data-enabled" and truly "data-driven"? We speak with Tim McGee and Dan Smith about a fundamental shift in business management: recognizing that many of the challenges the company faces are, at their core, data...
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]]>903ai,autonomy,data,decision,innovation,leadership,machines,problems,tech,technologyfalse25fullDeb Durham — Intelligent Oversight: The Rise of the 'Human On the Loop'https://www.spreaker.com/episode/deb-durham-intelligent-oversight-the-rise-of-the-human-on-the-loop--66423083
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]]>https://api.spreaker.com/episode/66423083Wed, 11 Jun 2025 04:00:07 +0000Serco North AmericaDebra Durham, Chief Digital Officer at Serco, unfolds the evolving role of human oversight in the data-driven decision-making process. Discover why this evolution is critical to leverage the full potential of AI. Hear how this new model of human...
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]]>1412ai,automation,computer,data,digital,future,human,innovation,loop,mll,serco,tech,workforcefalse34fullSerco's Vision for the New Space Economyhttps://www.spreaker.com/episode/serco-s-vision-for-the-new-space-economy--65612568
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]]>https://api.spreaker.com/episode/65612568Wed, 23 Apr 2025 04:05:07 +0000Serco North AmericaIn this episode, Guido Vingione and Richie Gonzalez from Serco's Global Space Team discuss the evolving space sector and its increasing relevance to our daily lives. They explore Serco's role in supporting space missions, utilizing satellite data for...
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]]>1140america,europe,innovation,space,technology,uk,usfalse23fullRichy Gonzalez - Beyond Earth: Serco in Spacehttps://www.spreaker.com/episode/richy-gonzalez-beyond-earth-serco-in-space--64889047
Show notes:

Learn more about Serco in Space]]>https://api.spreaker.com/episode/64889047Wed, 19 Mar 2025 04:20:07 +0000Serco North AmericaJoin us as we explore Serco's growing role in the space industry with Richy Gonzalez, Director of Space Strategy.  We'll discuss Serco's diverse Space capabilities, from ground systems and satellite operations to data analysis and mission support....
Show notes:

Learn more about Serco in Space]]>1402ai,atmosphere,machine,mars,mission,observation,planet,satellite,science,space,technologyfalse22fullThe Agile Government- Human Capital and Asset Readinesshttps://www.spreaker.com/episode/the-agile-government-human-capital-and-asset-readiness--64323978Ask Serco. In our first episode for 2025, we delve into the critical topic of Department of Government Efficiency (DOGE) preparedness with Al Moseley, a leading expert in human capital and asset management at Serco in North America.

Show Notes:
]]>https://api.spreaker.com/episode/64323978Wed, 12 Feb 2025 05:10:06 +0000Serco North AmericaHow do you support the government’s goal of efficiency while delivering an impact on the overall mission performance? Ask Serco. In our first episode for 2025, we delve into the critical topic of Department of Government Efficiency (DOGE) preparedness...Ask Serco. In our first episode for 2025, we delve into the critical topic of Department of Government Efficiency (DOGE) preparedness with Al Moseley, a leading expert in human capital and asset management at Serco in North America.

Show Notes:
]]>1310doge,efficiency,government,innovation,serco,tech,technologyfalse21fullAI Governance: Steering Towards Responsible Innovationhttps://www.spreaker.com/episode/ai-governance-steering-towards-responsible-innovation--63098780
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]]>https://api.spreaker.com/episode/63098780Wed, 04 Dec 2024 05:05:06 +0000Serco North AmericaArtificial intelligence is rapidly transforming industries and societies, but this transformation includes immense responsibility. Melinda Lewis, Associate General Counsel and Data Protection Officer at Serco, guides us through the key challenges and...
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]]>1356ai,artificial-intelligence,governance,machine-learning,nextgen,next-generationfalse115fullEmployNext - Transforming Employment Services in Canadahttps://www.spreaker.com/episode/employnext-transforming-employment-services-in-canada--62544554
Our guests this month are: Jodi O’Gorman, Kwame Brown, Hesham Elmaamly and Katy Mitchell from Serco Canada’s Employment Services team.

Show Notes:
]]>https://api.spreaker.com/episode/62544554Wed, 30 Oct 2024 04:00:02 +0000Serco North AmericaEmployNext, powered by Serco, is a partner of the Government of Ontario and combines cutting-edge job search tools with effective community resources and partners to provide employment services for both jobseekers and employers. Members from Serco...
Our guests this month are: Jodi O’Gorman, Kwame Brown, Hesham Elmaamly and Katy Mitchell from Serco Canada’s Employment Services team.

Show Notes:
]]>1655ai,application,canada,employment,hiring,innovation,jobs,ontario,resume,technology,workers,workforcefalse114fullTraining in the Metaverse: Exploring Mixed Reality's Potentialhttps://www.spreaker.com/episode/training-in-the-metaverse-exploring-mixed-reality-s-potential--62179137 

Our guests this week are members from Serco Canada's Services and Serco North America's Innovation teams, who together have deployed a groundbreaking MR solution that will transform how businesses train their employees -- especially those on remote front lines.

Guests: Jessica Riley, Gerry Thibeau and Greg Wheeler.

Show Notes:
]]>https://api.spreaker.com/episode/62179137Wed, 02 Oct 2024 04:00:03 +0000Serco North AmericaOn this episode, we're diving headfirst into the future of training – where virtual and real worlds collide. This journey takes us into the metaverse through mixed reality (MR) experience that demonstrates how this technology is no longer science... 

Our guests this week are members from Serco Canada's Services and Serco North America's Innovation teams, who together have deployed a groundbreaking MR solution that will transform how businesses train their employees -- especially those on remote front lines.

Guests: Jessica Riley, Gerry Thibeau and Greg Wheeler.

Show Notes:
]]>1161canada,innovation,mixed,mr,reality,remote,serco,sme,tech,training,vrfalse113fullThe FAA NextGen Air Transportation System Initiativehttps://www.spreaker.com/episode/the-faa-nextgen-air-transportation-system-initiative--61103619Dave Ritchey, Taleesha Hillman, and Jerry Alvarado are part of Serco's Air Navigation Services team in North America. They join us to discuss the FAA's shift towards automation and digital environments to address emerging aviation challenges, trends, and needs.

Show Links:
]]>https://api.spreaker.com/episode/61103619Wed, 28 Aug 2024 04:00:02 +0000Serco North AmericaDave Ritchey, Taleesha Hillman, and Jerry Alvarado are part of Serco's Air Navigation Services team in North America. They join us to discuss the FAA's shift towards automation and digital environments to address emerging aviation challenges, trends,...Dave Ritchey, Taleesha Hillman, and Jerry Alvarado are part of Serco's Air Navigation Services team in North America. They join us to discuss the FAA's shift towards automation and digital environments to address emerging aviation challenges, trends, and needs.

Show Links:
]]>1255air,airport,amazon,control,faa,navigation,pilot,plane,radar,serco,space,tower,traffic,travelfalse112fullThe Automation Solution for CMS Healthcare Marketplace - Francis Moodyhttps://www.spreaker.com/episode/the-automation-solution-for-cms-healthcare-marketplace-francis-moody--60791497
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]]>https://api.spreaker.com/episode/60791497Thu, 25 Jul 2024 04:00:04 +0000Serco North AmericaCMS plays a role in insurance marketplaces by helping to implement the Affordable Care Act's laws related to private health insurance. Since 2013, Serco has developed a great working partnership with CMS to provide vital services to consumers applying...
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]]>1236cms,healthcare,innovation,insurance,marketplace,medicaid,medicare,policy,technologyfalse111fullEmergency Management Support for FEMA - Paul Ricciutihttps://www.spreaker.com/episode/emergency-management-support-for-fema-paul-ricciuti--60507213
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]]>https://api.spreaker.com/episode/60507213Wed, 26 Jun 2024 16:00:03 +0000Serco North AmericaSince 2018, Serco has supported FEMA’s Public Assistance Program with a wide range of advisory and technical assistance services for declared major disasters and emergencies to helping communities get back on their feet. Paul Ricciuti, Sr. Manager of...
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]]>965assistance,citizen,disaster,engineer,federal,fema,government,help,innovation,local,recovery,state,technologyfalse110fullHow to Approach Open Source Software Solutions for Your Organization - Ryan Moorehttps://www.spreaker.com/episode/how-to-approach-open-source-software-solutions-for-your-organization-ryan-moore--60193864
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]]>https://api.spreaker.com/episode/60193864Wed, 29 May 2024 04:00:04 +0000Serco North AmericaEarlier this year, the White House Executive Order (14028 on Improving the Nation’s Cybersecurity) detailed the governments plan on the security of open-source software used in government applications. Ryan Moore, Chief Information Security Officer at...
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]]>1129cybersecurity,open-source,security,serco,software,solution,technicalfalse19fullIs AI Combat Ready?https://www.spreaker.com/episode/is-ai-combat-ready--59461817
Show Links:
  • Serco is helping our clients develop next-generation solutions that will be essential to match and overwhelm the capabilities of any adversary. Learn more about our work in AI & Machine-Learning.
  • Serco’s Tech-Trakr Machine Learning Analytics Platform leverages more than a decade of machine learning research to enable the rapid, accurate analysis of massive, disparate data sources. Read our case study.
  • Serco has collaborated with the Department of Defense to employ natural language processing and machine learning techniques to search for, dissect, and extract source information from public and non-public sources and assemble it into actionable data that can be exploited. Read the case study.
]]>https://api.spreaker.com/episode/59461817Wed, 17 Apr 2024 04:00:04 +0000Serco North AmericaHuman soldiers will increasingly share the battlespace with a range of robotic, autonomous, and AI-enabled agents. Machine intelligence has the potential to be a decisive factor in future conflicts that the U.S. may face. Our AI Machine Learning Team,...
Show Links:
  • Serco is helping our clients develop next-generation solutions that will be essential to match and overwhelm the capabilities of any adversary. Learn more about our work in AI & Machine-Learning.
  • Serco’s Tech-Trakr Machine Learning Analytics Platform leverages more than a decade of machine learning research to enable the rapid, accurate analysis of massive, disparate data sources. Read our case study.
  • Serco has collaborated with the Department of Defense to employ natural language processing and machine learning techniques to search for, dissect, and extract source information from public and non-public sources and assemble it into actionable data that can be exploited. Read the case study.
]]>1317ai,data,defense,digital,future,machinelearning,warfare,warfighterfalse18fullImpacting Innovation - Tom Watsonhttps://www.spreaker.com/episode/impacting-innovation-tom-watson--58962513
Don't forget to follow the Serco Tech and Innovation Podcast on Spotify for more episodes that explore the future of technology.]]>https://api.spreaker.com/episode/58962513Tue, 12 Mar 2024 04:00:02 +0000Serco North AmericaWhat does it take to truly innovate? To push the boundaries of what's possible and ignite a spark that changes the world? On this episode, we dive headfirst into the vortex of creativity with Tom Watson, CEO of Serco in North America. Join us as we...
Don't forget to follow the Serco Tech and Innovation Podcast on Spotify for more episodes that explore the future of technology.]]>1170ai,autonomous,hybrid,innovation,machinelearning,nextgen,robotics,technologyfalse17fullOrganizational Planning for New Technology - Don Styerhttps://www.spreaker.com/episode/organizational-planning-for-new-technology-don-styer--58349741
  • Navigating the ever-evolving tech landscape: Embrace the wave of innovation and avoid getting caught in the riptide.
  • Building a resilient infrastructure: Craft a foundation that can handle the constant growth and change.
  • Data, data, data: Unlocking the power of information to fuel your future success.
  • The human factor: Don't forget the people! Leading the cultural shift towards tech adoption.

Plus, a sneak peek into 2024! We'll give you a taste of the exciting topics we'll be exploring in the months ahead, from AI and automation to cybersecurity and sustainability.

Don't forget to follow the Serco Tech and Innovation Podcast on Spotify for more episodes that explore the future of technology!]]>https://api.spreaker.com/episode/58349741Mon, 22 Jan 2024 11:00:02 +0000Serco North AmericaGet ready to dive into the future of technology with Serco in North America, Chief Technology Officer, Don Styer! In this episode, we crack the code on what organizations need to consider when scaling their technology for the long haul. Don't miss his...
  • Navigating the ever-evolving tech landscape: Embrace the wave of innovation and avoid getting caught in the riptide.
  • Building a resilient infrastructure: Craft a foundation that can handle the constant growth and change.
  • Data, data, data: Unlocking the power of information to fuel your future success.
  • The human factor: Don't forget the people! Leading the cultural shift towards tech adoption.

Plus, a sneak peek into 2024! We'll give you a taste of the exciting topics we'll be exploring in the months ahead, from AI and automation to cybersecurity and sustainability.

Don't forget to follow the Serco Tech and Innovation Podcast on Spotify for more episodes that explore the future of technology!]]>735ai,automation,digital,innovation,machinelearning,opensource,tech,technology,transformation,workplacefalse16fullCybersecurity and Facility and Asset Management - Meighan Altwies and Tracy Westhttps://www.spreaker.com/episode/cybersecurity-and-facility-and-asset-management-meighan-altwies-and-tracy-west--58059381
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]]>https://api.spreaker.com/episode/58059381Tue, 19 Dec 2023 15:19:46 +0000Serco North AmericaCybersecurity is critical to securing assets and facilities around the world. In 2023, the average cost of a data breach is almost $4.5 million with ransomware attaches slight higher at just over $5 million. Meighan Altwies and Tracy West from Serco...
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]]>1709false15fullHuman Capital and Organizational Transformation Solutions - Al Moseleyhttps://www.spreaker.com/episode/human-capital-and-organizational-transformation-solutions-al-moseley--57473762
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]]>https://api.spreaker.com/episode/57473762Fri, 03 Nov 2023 04:00:03 +0000Serco North AmericaDon Styer, CTO, and Al Moseley, Director of Strategy and Operations at Serco in North America, discuss the challenges in talent acquisition and tracking human capital that federal and government agencies face in strategic planning. Show Links: -...
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]]>1384ai,humancapital,humanresources,machinelearning,talentaquisition,technology,workforce,workspacefalse14fullThe Future of Automation - Ryan Maattahttps://www.spreaker.com/episode/the-future-of-automation-ryan-maatta--57047255
> Show Links:
Watch Ryan Maatta speak at Sea Air Space 2023 with Naval News
Follow Serco on LinkedIn
Visit Serco in North America]]>https://api.spreaker.com/episode/57047255Wed, 04 Oct 2023 04:00:03 +0000Serco North AmericaIntelligent autonomous systems are a critical area of investment for the civilian and defense communities with unlimited potential in transforming the largest liveable space on our planet: the ocean. These systems have the potential to transform how...
> Show Links:
Watch Ryan Maatta speak at Sea Air Space 2023 with Naval News
Follow Serco on LinkedIn
Visit Serco in North America]]>1663autonomous,marine,naval,nomar,ocean,ships,unmmaned,vesselfalse13fullRecap - The Human Side of Digital Transformationhttps://www.spreaker.com/episode/recap-the-human-side-of-digital-transformation--56651536https://api.spreaker.com/episode/56651536Thu, 31 Aug 2023 18:42:30 +0000Serco North AmericaIn our September episode, Don Styer, CTO and SVP of Enterprise Technology Solutions & Services (ETSS) at Serco of North America, discussed the importance of including people in the deployment of technology solutions across organizations. We recap...470adoption,ai,automation,blockchain,culture,digital,serco,technologyfalse1bonusThe Human Side of Digital Transformation - Don Styerhttps://www.spreaker.com/episode/the-human-side-of-digital-transformation-don-styer--56637593
Don Styer, CTO and SVP at Serco, shares profound insights into the evolving technological landscape. He emphasizes that the true trailblazers among organizations will be those capable of accurately predicting the future of their respective industries and seamlessly integrating innovation into their visionary outlook.

Show Links:
]]>https://api.spreaker.com/episode/56637593Wed, 30 Aug 2023 15:33:20 +0000Serco North AmericaOver the past decade, the technology sector has undergone an astonishingly rapid pace of change, marked by breakthroughs such as advanced AI systems, renewable energy innovations, and strides in space exploration. Looking ahead to the next decade, the...
Don Styer, CTO and SVP at Serco, shares profound insights into the evolving technological landscape. He emphasizes that the true trailblazers among organizations will be those capable of accurately predicting the future of their respective industries and seamlessly integrating innovation into their visionary outlook.

Show Links:
]]>1695ai,blockchain,energy,organizationalculture,technologyfalse12fullWelcome to the Serco Tech and Innovation Podcast!https://www.spreaker.com/episode/welcome-to-the-serco-tech-and-innovation-podcast--56515397https://api.spreaker.com/episode/56515397Fri, 18 Aug 2023 18:20:30 +0000Serco North AmericaGet ready for insightful conversations on the Serco Tech and Innovation Podcast! We'll talk with visionaries, industry insiders, and thought leaders who are leaving their mark on the world through their groundbreak ideas. Let's dive in!119innovation,technologyfalse11full