Moroku - Digital Engagementhttp://www.moroku.comenEntrepreneurshipCopyright Morokuhttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/d8e5505a78b05828b9c922c7dcb74c1b.jpgMoroku - Digital Engagementhttp://www.moroku.comFri, 07 Feb 2025 05:47:24 +0000MorokuMorokuinfo@moroku.comDiscussions on digital user experience orchestration and engagement for financial services companies. As Fintech changes the industry, customer engagement through unique experiences is a critical battleground. This podcast covers a range of subjects...cleanepisodicLending Funnel and Competitionhttps://www.spreaker.com/episode/lending-funnel-and-competition--64241159
Today we talk about the Asutralian lendiong market and how challengers can compete]]>https://api.spreaker.com/episode/64241159Fri, 07 Feb 2025 05:34:23 +0000MorokuWelcome to Season 2 Today we talk about the Asutralian lendiong market and how challengers can compete
Today we talk about the Asutralian lendiong market and how challengers can compete]]>377banking,digital,lendingclean21fullOmni channel Journeys with Odysseyhttps://www.spreaker.com/episode/omni-channel-journeys-with-odyssey--53590082https://api.spreaker.com/episode/53590082Thu, 20 Apr 2023 03:06:40 +0000MorokuWith ChatGPT all the rage, and customers getting lost in Social Media, engagement strategies more than ever must have an omnichannel narrative. Engaging customers across digital channels (chat, social media, video, mobile , web etc) and non-digital...503omnichannelclean1fullHabits and their impact on financial wellnesshttps://www.spreaker.com/episode/habits-and-their-impact-on-financial-wellness--52387032https://api.spreaker.com/episode/52387032Mon, 09 Jan 2023 00:13:06 +0000MorokuFinancial wellness, like physical wellness, comes from stacking a series of good habits which, like interest, compound to achieve better outcomes. Behavioural science has illuminated the frameworks for building habits. These have been baked into...996digitalbanking,digitalengagement,goals,habitsclean16fullThe Spotification of Financial Serviceshttps://www.spreaker.com/episode/the-spotification-of-financial-services--52038932https://api.spreaker.com/episode/52038932Tue, 29 Nov 2022 00:23:16 +0000MorokuWhat we can learn from Spotify's business model, technology stack, design and build processes975clean15fullSpinoza, the illusion of free will and the impact on experience designhttps://www.spreaker.com/episode/spinoza-the-illusion-of-free-will-and-the-impact-on-experience-design--52006444https://api.spreaker.com/episode/52006444Fri, 25 Nov 2022 03:11:29 +0000MorokuToday’s subject is Dutch Philosopher Baruch Spinoza, the delusion of free will and their joint impact on experience design. We'll discuss why do we do, what we do. Do we use logic and our cognitive prowess, or do we ignore these superpowers in...361banking,digital,hyper-personalisationclean14fullPlayer Archetypeshttps://www.spreaker.com/episode/player-archetypes--51985144https://api.spreaker.com/episode/51985144Wed, 23 Nov 2022 00:20:35 +0000MorokuPlayers play games for a host of different reasons. Understanding these needs help make the game rewarding for a broader range of users. This range can also be adapted to support and fast track the need within financial services to guide users through...544archetypes,digital,engagement,hyper-personalisation,playerclean13fullOver Indexing On Failurehttps://www.spreaker.com/episode/over-indexing-on-failure--51984539For decades banks have been posting letters to customers notifying them of all the fail states: Overdraft notices, missed payments, failed FICO and credit scores.Whilst keeping these fine systems in place, there is a significant opportunity to swing the engagement index in favour of customer success.]]>https://api.spreaker.com/episode/51984539Tue, 22 Nov 2022 22:52:01 +0000MorokuBanks have traditionally been very good at engaging customers when they lose. For decades banks have been posting letters to customers notifying them of all the fail states: Overdraft notices, missed payments, failed FICO and credit scores.Whilst...For decades banks have been posting letters to customers notifying them of all the fail states: Overdraft notices, missed payments, failed FICO and credit scores.Whilst keeping these fine systems in place, there is a significant opportunity to swing the engagement index in favour of customer success.]]>305banking,digital,engagement,hyper-personalisationclean12fullNewton and the Engagement Triadhttps://www.spreaker.com/episode/newton-and-the-engagement-triad--51963346https://api.spreaker.com/episode/51963346Mon, 21 Nov 2022 10:03:39 +0000MorokuMoroku Odyssey is a user experience orchestration and engagement platform for financial services companies to deliver digital with reward and award. As Fintech changes the industry, customer engagement through unique experiences is a critical...490clean11full