https://www.spreaker.com/show/beyond-the-claimenBusinessCopyright Sweet Fishhttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/90b5640ba08bdf4d41b1e97a189fa4f6.jpghttps://www.spreaker.com/show/beyond-the-claimTue, 04 Nov 2025 11:00:41 +0000BroadspireBroadspirefeeds@spreaker.comBeyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. falseepisodichttps://www.spreaker.com/episode/speak-their-language-win-their-trust--68398280
Recorded live at WCI in Orlando, Florida, Marc Cunningham sits down with Brandi Lewis, founder of Health Plus Trans, to talk about building people-first services that remove friction for injured workers. She shares the personal story that shaped her mission and how tech paired with empathy improves outcomes. They also walk through her WRMC cohort model for bringing high school and college students into claims, risk, and managed care.

In this episode:

• How translation, interpretation, and concierge support help injured workers understand care and move through recovery.
• The shifts Brandi sees across claims today, from smarter tech to fresh leadership, and what she is looking to spark at WCI.
• A practical playbook for the talent pipeline, including WRMC cohorts, outreach before college, and pathways that do not require a four-year degree.

]]>https://api.spreaker.com/episode/68398280Tue, 04 Nov 2025 11:00:08 +0000BroadspireWhat if the next leap in workers’ comp is not a new tool, but better conversations? Brandi Lewis says speaking the injured worker’s language and opening doors for new talent changes everything. Recorded live at WCI in Orlando, Florida, Marc...
Recorded live at WCI in Orlando, Florida, Marc Cunningham sits down with Brandi Lewis, founder of Health Plus Trans, to talk about building people-first services that remove friction for injured workers. She shares the personal story that shaped her mission and how tech paired with empathy improves outcomes. They also walk through her WRMC cohort model for bringing high school and college students into claims, risk, and managed care.

In this episode:

• How translation, interpretation, and concierge support help injured workers understand care and move through recovery.
• The shifts Brandi sees across claims today, from smarter tech to fresh leadership, and what she is looking to spark at WCI.
• A practical playbook for the talent pipeline, including WRMC cohorts, outreach before college, and pathways that do not require a four-year degree.

]]>712falsefullhttps://www.spreaker.com/episode/the-call-that-changed-a-career-in-claims--68148542
At WCI in Orlando, Marc Cunningham sits down with Carlos Luna, founder and CEO of Luna Link, to talk about his 20-year journey from the claims desk to entrepreneurship. Carlos shares the moment that gave him a deeper purpose for his work, why he launched Luna Link as a new model for connecting buyers and vendors, and how he sees the role of data, technology, and mentorship shaping the industry. This conversation brings forward the human side of leadership while tackling some of the biggest questions facing workers’ comp today.

In this episode:

• How a single call from an injured worker changed Carlos’s perspective on insurance
• The Costco-inspired model behind Luna Link and why it matters for claims leaders
• Balancing AI, people, and mentorship to build a more resilient industry

]]>https://api.spreaker.com/episode/68148542Thu, 16 Oct 2025 10:00:08 +0000BroadspireWhat happens when a career built on claims and compliance turns into a mission to reshape the future of workers’ comp? Carlos Luna believes the answer is found in people, purpose, and bold new ideas. At WCI in Orlando, Marc Cunningham sits down with...
At WCI in Orlando, Marc Cunningham sits down with Carlos Luna, founder and CEO of Luna Link, to talk about his 20-year journey from the claims desk to entrepreneurship. Carlos shares the moment that gave him a deeper purpose for his work, why he launched Luna Link as a new model for connecting buyers and vendors, and how he sees the role of data, technology, and mentorship shaping the industry. This conversation brings forward the human side of leadership while tackling some of the biggest questions facing workers’ comp today.

In this episode:

• How a single call from an injured worker changed Carlos’s perspective on insurance
• The Costco-inspired model behind Luna Link and why it matters for claims leaders
• Balancing AI, people, and mentorship to build a more resilient industry

]]>1420false33fullhttps://www.spreaker.com/episode/the-secret-to-cutting-claim-costs-without-cutting-care--67634826
Marc Cunningham interviews Tamara Johnson, Vice President of Claim Cost Control at Lockton, about how communication and compassion are transforming workers’ compensation outcomes. Tamara shares how strategies like injury counseling, supervisor training, and early interventions create better recoveries for employees while reducing costs for employers. They also explore how AI and compliance considerations are reshaping the future of claims management.

In this Episode:

• Why emphasizing communication and empathy leads to faster employee recovery and lower claim costs.
• The role of injury counselors and supervisor engagement in preventing litigation.
• How AI, data analytics, and ADA/EEOC compliance are changing the landscape of claims management.

]]>https://api.spreaker.com/episode/67634826Tue, 09 Sep 2025 10:00:08 +0000BroadspireWhat if the key to controlling workers’ comp costs isn’t cutting care, but doubling down on the human element? Marc Cunningham interviews Tamara Johnson, Vice President of Claim Cost Control at Lockton, about how communication and compassion are...
Marc Cunningham interviews Tamara Johnson, Vice President of Claim Cost Control at Lockton, about how communication and compassion are transforming workers’ compensation outcomes. Tamara shares how strategies like injury counseling, supervisor training, and early interventions create better recoveries for employees while reducing costs for employers. They also explore how AI and compliance considerations are reshaping the future of claims management.

In this Episode:

• Why emphasizing communication and empathy leads to faster employee recovery and lower claim costs.
• The role of injury counselors and supervisor engagement in preventing litigation.
• How AI, data analytics, and ADA/EEOC compliance are changing the landscape of claims management.

]]>1203falsefullhttps://www.spreaker.com/episode/building-risk-programs-for-generational-impact--67246885In this episode, host Marc Cunningham talks with Beth Mineau, Director of Strategy, Sustainability and Risk Management at TriCal Group, live from RIMS RISKWORLD in Chicago.
 
Beth shares how she transitioned from insuring the company to becoming its embedded risk leader, and how her work helps protect people, land, and legacy across a global agricultural operation.
They explore the role of risk leadership in protecting workers, supporting long-term family businesses, and creating safety-first cultures in complex environments.
Join us as we discuss:

• The strategic role of risk in sustainable agriculture
• How to build safety and compliance into operations
• Preparing future claims leaders through better partnerships

]]>https://api.spreaker.com/episode/67246885Tue, 05 Aug 2025 10:00:08 +0000BroadspireWhat does it take to lead risk in one of the world’s most essential—and regulated—industries? In this episode, host Marc Cunningham talks with Beth Mineau, Director of Strategy, Sustainability and Risk Management at TriCal Group, live from RIMS...In this episode, host Marc Cunningham talks with Beth Mineau, Director of Strategy, Sustainability and Risk Management at TriCal Group, live from RIMS RISKWORLD in Chicago.
 
Beth shares how she transitioned from insuring the company to becoming its embedded risk leader, and how her work helps protect people, land, and legacy across a global agricultural operation.
They explore the role of risk leadership in protecting workers, supporting long-term family businesses, and creating safety-first cultures in complex environments.
Join us as we discuss:

• The strategic role of risk in sustainable agriculture
• How to build safety and compliance into operations
• Preparing future claims leaders through better partnerships

]]>895falsefullhttps://www.spreaker.com/episode/a-forward-looking-model-for-enterprise-risk-strategy--66884230Kurt Leisure, VP of Risk Services at The Cheesecake Factory, it’s about anticipating challenges, building strong industry partnerships, and knowing when to trust people over technology.

In this episode, recorded live at RIMS 2025 in Chicago, host Marc Cunningham talks with Kurt about the lessons from 35 years in risk, the art of preventing litigation before it begins, and how Cheesecake Factory is blending AI with human insight to stay ahead.

Join us as we discuss:

• How to work with carriers early to avoid courtroom surprises
• Why people skills still matter more than automation in complex claims
• Where AI fits in risk programs—and where it doesn’t
• What forward-thinking really looks like in enterprise risk management

]]>https://api.spreaker.com/episode/66884230Wed, 09 Jul 2025 09:00:19 +0000BroadspireRisk management in the restaurant industry is no longer just about minimizing claims. For https://www.linkedin.com/in/kurt-leisure-0407799/, VP of Risk Services at The Cheesecake Factory, it’s about anticipating challenges, building strong industry...Kurt Leisure, VP of Risk Services at The Cheesecake Factory, it’s about anticipating challenges, building strong industry partnerships, and knowing when to trust people over technology.

In this episode, recorded live at RIMS 2025 in Chicago, host Marc Cunningham talks with Kurt about the lessons from 35 years in risk, the art of preventing litigation before it begins, and how Cheesecake Factory is blending AI with human insight to stay ahead.

Join us as we discuss:

• How to work with carriers early to avoid courtroom surprises
• Why people skills still matter more than automation in complex claims
• Where AI fits in risk programs—and where it doesn’t
• What forward-thinking really looks like in enterprise risk management

]]>1005falsefullhttps://www.spreaker.com/episode/why-strong-communicators-win-in-risk-leadership--66593458
In this episode, host Marc Cunningham talks with Beth Jarecki, Founder and CEO of Omnia, live from this year’s RIMS RISKWORLD in Chicago. Beth shares lessons from two decades of helping executives in insurance, law, and financial services sharpen their voice, lead with clarity, and turn expertise into influence.

Join us as we discuss:

• How media training equips professionals for high-impact moments
• Why storytelling remains essential for risk and claims leaders
• The value of preparation in elevating executive presence

]]>https://api.spreaker.com/episode/66593458Wed, 18 Jun 2025 09:00:16 +0000BroadspireStrong communication isn’t just a nice-to-have for risk leaders—it’s part of the job. Whether it’s a panel at a conference or a media interview on emerging threats, the ability to deliver your message clearly and credibly can set you apart in a...
In this episode, host Marc Cunningham talks with Beth Jarecki, Founder and CEO of Omnia, live from this year’s RIMS RISKWORLD in Chicago. Beth shares lessons from two decades of helping executives in insurance, law, and financial services sharpen their voice, lead with clarity, and turn expertise into influence.

Join us as we discuss:

• How media training equips professionals for high-impact moments
• Why storytelling remains essential for risk and claims leaders
• The value of preparation in elevating executive presence

]]>1092falsefullhttps://www.spreaker.com/episode/rethinking-hr-s-role-in-cultivating-empathetic-managers--66060950
In today’s episode, Marc Cunningham sits down with Michael Baumgartner—veteran HR strategist and founder of the Work Life Survival Center—to explore how talent, leadership, and culture intersect. Together, they tackle the hidden costs of poor management, why employee advocacy is non-negotiable, and how businesses can build environments where people and profits thrive.

Join us as we discuss:

• The hidden dangers of promoting talent without people skills
• How promoting without empathy destroys culture
• How HR can become a true catalyst for culture change

]]>https://api.spreaker.com/episode/66060950Tue, 13 May 2025 09:00:14 +0000BroadspireWhat happens when high performance hides toxic leadership? As innovation accelerates, overlooking the human side of work can quietly erode even the strongest companies. In today’s episode, Marc Cunningham sits down with...
In today’s episode, Marc Cunningham sits down with Michael Baumgartner—veteran HR strategist and founder of the Work Life Survival Center—to explore how talent, leadership, and culture intersect. Together, they tackle the hidden costs of poor management, why employee advocacy is non-negotiable, and how businesses can build environments where people and profits thrive.

Join us as we discuss:

• The hidden dangers of promoting talent without people skills
• How promoting without empathy destroys culture
• How HR can become a true catalyst for culture change

]]>1623falsefullhttps://www.spreaker.com/episode/a-client-advocacy-power-broker-s-blueprint-for-success--62275302Jeff Breskin, Commercialized Producer for Insurance Office of America, who was recently recognized as a 2024 Workers’ Compensation Power Broker. Jeff shares his unrivaled passion for client advocacy and holistic approach to risk management, highlighting personal anecdotes of how he’s gone above and beyond for clients. Marc and Jeff also explore emerging trends, challenges, and strategies within the industry that every ambitious and committed insurance professional should bear in mind.

Join us as we discuss:

• The impact of generative AI on commercial insurance and workers' compensation pricing
• How robust employee benefits programs can influence premiums
• The value of strong relationships with carrier partners and underwriters for achieving industry success.

]]>https://api.spreaker.com/episode/62275302Tue, 08 Oct 2024 10:00:03 +0000BroadspireThis week, host Marc Cunningham speaks with https://www.linkedin.com/in/jeff-breskin-247124251/, Commercialized Producer for https://www.ioausa.com/, who was recently recognized as a 2024 Workers’ Compensation Power Broker. Jeff shares his unrivaled...Jeff Breskin, Commercialized Producer for Insurance Office of America, who was recently recognized as a 2024 Workers’ Compensation Power Broker. Jeff shares his unrivaled passion for client advocacy and holistic approach to risk management, highlighting personal anecdotes of how he’s gone above and beyond for clients. Marc and Jeff also explore emerging trends, challenges, and strategies within the industry that every ambitious and committed insurance professional should bear in mind.

Join us as we discuss:

• The impact of generative AI on commercial insurance and workers' compensation pricing
• How robust employee benefits programs can influence premiums
• The value of strong relationships with carrier partners and underwriters for achieving industry success.

]]>1044false24fullhttps://www.spreaker.com/episode/mastering-cross-border-insurance-with-alternative-risk-solutions--61285700Today’s episode features host Marc Cunningham’s conversation with Angela Iannetta, Senior Vice President of Alternative Risk Solutions at HUB Inernational, which took place at this year’s RIMS RiskWorld conference. Angela shares her thoughts on the ever-evolving landscape of the insurance industry—with a focus on alternative risk solutions and cross-border insurance. Join us as we discuss:

• The growth of captives and alternative risk markets in Canada and offshore
• Advancements in actuarial pricing and predictive modeling
• The limitations of current data collection methods in the insurance industry

]]>https://api.spreaker.com/episode/61285700Mon, 09 Sep 2024 09:00:07 +0000BroadspireToday’s episode features host Marc Cunningham’s conversation with https://www.linkedin.com/in/angela-iannetta-3162864/, Senior Vice President of Alternative Risk Solutions at https://www.hubinternational.com/, which took place at this year’s RIMS...Today’s episode features host Marc Cunningham’s conversation with Angela Iannetta, Senior Vice President of Alternative Risk Solutions at HUB Inernational, which took place at this year’s RIMS RiskWorld conference. Angela shares her thoughts on the ever-evolving landscape of the insurance industry—with a focus on alternative risk solutions and cross-border insurance. Join us as we discuss:

• The growth of captives and alternative risk markets in Canada and offshore
• Advancements in actuarial pricing and predictive modeling
• The limitations of current data collection methods in the insurance industry

]]>609false26fullhttps://www.spreaker.com/episode/unlocking-near-real-time-disaster-insights-with-synthetic-aperture-radar--60931389Wayne Brand, Head of Corporate Client Practice at Crawford & Company, speaks with Stephen Lathrope, Senior Vice President of Solutions at ICEYE, live from the RIMS RISKWORLD 2024. Stephen talks with us about Synthetic Aperture Radar (SAR) and how the technology is being harnessed in satellite constellations to revolutionize disaster risk assessment and management.

Join us as we discuss:

• The benefits of SAR-generated imagery over optical imagery
• How government agencies are utilizing SAR-equipped tech in their disaster responses
• How satellite data is enabling innovative risk management

]]>https://api.spreaker.com/episode/60931389Tue, 06 Aug 2024 09:00:10 +0000BroadspireThis week, https://linkedin.com/in/wayne-brand-0b065835, Head of Corporate Client Practice at https://www.crawco.com/, speaks with https://www.linkedin.com/in/stephen-lathrope-8128046/, Senior Vice President of Solutions at https://www.iceye.com/,...Wayne Brand, Head of Corporate Client Practice at Crawford & Company, speaks with Stephen Lathrope, Senior Vice President of Solutions at ICEYE, live from the RIMS RISKWORLD 2024. Stephen talks with us about Synthetic Aperture Radar (SAR) and how the technology is being harnessed in satellite constellations to revolutionize disaster risk assessment and management.

Join us as we discuss:

• The benefits of SAR-generated imagery over optical imagery
• How government agencies are utilizing SAR-equipped tech in their disaster responses
• How satellite data is enabling innovative risk management

]]>772falsefullhttps://www.spreaker.com/episode/empathy-driven-case-management-rethinking-approaches-to-employee-care--60631503Kara Sepulveda, Senior Corporate Risk & Insurance Manager at Lithia, whom he caught up with at RIMS RISKWORLD 2024. Kara shares her thoughts on employee care, industry misconceptions, and the strategic role of case management—particularly her commitment to proactive communication and continuous training in order to prevent client dissatisfaction and enhance relationships.

Join us as we discuss:

• How proactive problem-solving from account managers positively impacts client retention
• Using field case managers early in an injury claim process
• The role of personalization when engaging with injured employees

]]>https://api.spreaker.com/episode/60631503Tue, 09 Jul 2024 08:30:03 +0000BroadspireThis week, host Marc Cunningham speaks with https://www.linkedin.com/in/kara-sepulveda-a5b5682b/, Senior Corporate Risk & Insurance Manager at https://www.lithia.com/lithia-and-driveway.htm, whom he caught up with at RIMS RISKWORLD 2024. Kara...Kara Sepulveda, Senior Corporate Risk & Insurance Manager at Lithia, whom he caught up with at RIMS RISKWORLD 2024. Kara shares her thoughts on employee care, industry misconceptions, and the strategic role of case management—particularly her commitment to proactive communication and continuous training in order to prevent client dissatisfaction and enhance relationships.

Join us as we discuss:

• How proactive problem-solving from account managers positively impacts client retention
• Using field case managers early in an injury claim process
• The role of personalization when engaging with injured employees

]]>923false25fullhttps://www.spreaker.com/episode/how-pharmacy-benefit-management-shapes-healthcare-outcomes--60194096Paul King (Chief Client Officer at myMatrixx), which took place at this year’s RIMS RISKWORLD2024 conference. Paul covers all things Pharmacy Benefit Management (PBM)—from implementation to challenges to benefits.

Join us as we discuss:

• How clinical edits fit into the PBM process
• The concept of benefit neutrality and treating whole-person health
• Using virtual healthcare platforms in managing conditions like COPD, asthma, and obesity

]]>https://api.spreaker.com/episode/60194096Tue, 28 May 2024 08:30:04 +0000BroadspireThis week features host Marc Cunningham’s conversation with https://www.linkedin.com/in/paul-j-king-12b842(Chief Client Officer at https://www.mymatrixx.com/), which took place at this year’s RIMS RISKWORLD2024 conference. Paul covers all things...Paul King (Chief Client Officer at myMatrixx), which took place at this year’s RIMS RISKWORLD2024 conference. Paul covers all things Pharmacy Benefit Management (PBM)—from implementation to challenges to benefits.

Join us as we discuss:

• How clinical edits fit into the PBM process
• The concept of benefit neutrality and treating whole-person health
• Using virtual healthcare platforms in managing conditions like COPD, asthma, and obesity

]]>928false23fullhttps://www.spreaker.com/episode/inside-medicare-reporting-ensuring-compliance-and-avoiding-penalties--59615474
This week, we’re joined by Suzanne Jordan, Compliance Manager at Broadspire, who helps break down Section 111 and demystifies the various dates, forms, processes, and acronyms companies that all manner of companies need to know. 

Join us as we discuss:

• The process for registering and recertifying with Medicare as a responsible reporting entity (RRE)
• The various challenges for meeting Medicare reporting standards
• The claim review process and the relevant deadlines for reporting entities

]]>https://api.spreaker.com/episode/59615474Tue, 23 Apr 2024 14:16:43 +0000BroadspireIf you’re a reporting entity, there’s a good chance you have October 11, 2024 circled on your calendars, as it’s when Medicare’s Section 111 becomes applicable following the effective date of December 2023. Naturally, questions remain for many...
This week, we’re joined by Suzanne Jordan, Compliance Manager at Broadspire, who helps break down Section 111 and demystifies the various dates, forms, processes, and acronyms companies that all manner of companies need to know. 

Join us as we discuss:

• The process for registering and recertifying with Medicare as a responsible reporting entity (RRE)
• The various challenges for meeting Medicare reporting standards
• The claim review process and the relevant deadlines for reporting entities

]]>1307falsefullhttps://www.spreaker.com/episode/data-tech-and-people-a-balance-for-the-future-of-insurance-partnerships--58336760
On today’s episode, we’re joined by Crystal Sanderson, National Director of Strategic Partnerships and Placement at McGriff Insurance. Crystal harnesses more than two decades in the insurance industry—as well as experiences in many different areas—to continuously redefine and sharpen what effective internal collaboration and client support looks like.

Join us as we discuss:

• The role of market dynamics and internal company culture in shaping strategic vision.
• How unifying cultures and expanding into new industry verticals can excite and rejuvenate an organization.
• The value of non-linear career growth and exploration.

]]>https://api.spreaker.com/episode/58336760Thu, 18 Jan 2024 09:00:02 +0000BroadspireJust how valuable is the human touch? And how necessary is it? More and more, it seems like the winning recipe for success in the Risk & Claims Management industry involves harnessing cutting-edge trends and technology without making your clients...
On today’s episode, we’re joined by Crystal Sanderson, National Director of Strategic Partnerships and Placement at McGriff Insurance. Crystal harnesses more than two decades in the insurance industry—as well as experiences in many different areas—to continuously redefine and sharpen what effective internal collaboration and client support looks like.

Join us as we discuss:

• The role of market dynamics and internal company culture in shaping strategic vision.
• How unifying cultures and expanding into new industry verticals can excite and rejuvenate an organization.
• The value of non-linear career growth and exploration.

]]>1192false21fullhttps://www.spreaker.com/episode/navigating-the-program-marketplace-insights-from-an-industry-expert--54400520
We’re joined by Brad Isaacson, Senior Vice President, Program Development at Amynta Group, who shares all things program — from new trends, best practices and success stories, Brad’s insights and experiences can help you shape a top-tier program with the right partners and cutting-edge strategies.

Join us as we discuss:

• The MGA space and business segments at Amynta
• The impact of hardening in the program industry
• Current state and emerging trends across the program industry

]]>https://api.spreaker.com/episode/54400520Tue, 27 Jun 2023 08:00:03 +0000BroadspireThe importance of partnerships and collaboration isn’t limited to product-driven spaces. In fact, they hold just as much weight in the program space. Making sure you work with top-of-the-line partners in mutually beneficial agreements can help build a...
We’re joined by Brad Isaacson, Senior Vice President, Program Development at Amynta Group, who shares all things program — from new trends, best practices and success stories, Brad’s insights and experiences can help you shape a top-tier program with the right partners and cutting-edge strategies.

Join us as we discuss:

• The MGA space and business segments at Amynta
• The impact of hardening in the program industry
• Current state and emerging trends across the program industry

]]>1185false20fullhttps://www.spreaker.com/episode/the-inner-workings-balancing-risk-and-growth-in-business--54130666
Today we speak with Brian Riley, Associate Vice President at Compass Group Canada, a food facility service provider that serves countless industries including healthcare, sports, leisure, education and beyond. Brian dives into exactly how his team works to balance business and ensure each function of the machine works in unison with proper care and attention.

Join us as we discuss:

• Key indicators to implement in risk management systems
• How to deliberately impact team members’ success
• Open communication as the key to teamwide growth and success

]]>https://api.spreaker.com/episode/54130666Tue, 13 Jun 2023 08:00:02 +0000BroadspireWith countless moving pieces, businesses function like extremely complex machines. But this doesn’t make one function more important than any other. So how do you address risk management while simultaneously fostering internal growth? And what metrics...
Today we speak with Brian Riley, Associate Vice President at Compass Group Canada, a food facility service provider that serves countless industries including healthcare, sports, leisure, education and beyond. Brian dives into exactly how his team works to balance business and ensure each function of the machine works in unison with proper care and attention.

Join us as we discuss:

• Key indicators to implement in risk management systems
• How to deliberately impact team members’ success
• Open communication as the key to teamwide growth and success

]]>673false19fullhttps://www.spreaker.com/episode/data-science-and-analytics-in-captive-insurance-a-growing-trend--53970574
Richard Cutcher, Founder at Captive Intelligence & Host of the Global Captive Podcast, says that in particular, captive owners in the gig economy require claims support, and Crawford plays an important role in this area. The popularity of cell captives is growing, with some large structures seeing members paying up to $20m in premiums per year. Some even suggest that well-capitalized captives could take on significant business from the parent and start setting prices for premiums.

Join us as we discuss:

• What the benefits of using AI in supply chain management are
• How AI can be integrated into supply chain management processes
• When the best time to implement AI in supply chain management is

]]>https://api.spreaker.com/episode/53970574Tue, 30 May 2023 08:00:02 +0000BroadspireThe use of captives in industries such as the sharing and gig economies, as well as in unique risk areas such as cannabis and crypto, has become more prevalent due to the challenges faced by the commercial market in pricing and structuring insurance...
Richard Cutcher, Founder at Captive Intelligence & Host of the Global Captive Podcast, says that in particular, captive owners in the gig economy require claims support, and Crawford plays an important role in this area. The popularity of cell captives is growing, with some large structures seeing members paying up to $20m in premiums per year. Some even suggest that well-capitalized captives could take on significant business from the parent and start setting prices for premiums.

Join us as we discuss:

• What the benefits of using AI in supply chain management are
• How AI can be integrated into supply chain management processes
• When the best time to implement AI in supply chain management is

]]>790false18fullhttps://www.spreaker.com/episode/the-rise-of-the-accommodating-workplace--52767406From telecommuting to ergonomics, recent changes in the status quo have made the workforce more welcoming to more people than ever before. And that’s good news for everyone.

Today, we’re speaking with Matthew McCord, Senior Consultant at Job Accommodation Network, and Nesha Courtney, National Product Manager Advocacy, Biopsychosocial, Disability, and Return to Work Services at Broadspire, about what’s fueling the trend.

Join us as we discuss:

• Why companies are investing in ergonomic modifications
• The COVID effect on accommodation in the workplace
• How legislation is impacting accommodation

]]>https://api.spreaker.com/episode/52767406Tue, 28 Feb 2023 08:00:02 +0000BroadspireWe’ve entered the era of the accommodating workplace. From telecommuting to ergonomics, recent changes in the status quo have made the workforce more welcoming to more people than ever before. And that’s good news for everyone. Today, we’re speaking...From telecommuting to ergonomics, recent changes in the status quo have made the workforce more welcoming to more people than ever before. And that’s good news for everyone.

Today, we’re speaking with Matthew McCord, Senior Consultant at Job Accommodation Network, and Nesha Courtney, National Product Manager Advocacy, Biopsychosocial, Disability, and Return to Work Services at Broadspire, about what’s fueling the trend.

Join us as we discuss:

• Why companies are investing in ergonomic modifications
• The COVID effect on accommodation in the workplace
• How legislation is impacting accommodation

]]>1554false17fullhttps://www.spreaker.com/episode/the-challenges-and-opportunities-in-the-insurance-space-in-latin-america--52107564A reluctant chip off the old block, Roberto followed in his father’s footsteps to insurance, but certainly did it his way and in ways his father likely could not have imagined. 
Join us as we discuss:
How to navigate the challenges associated with different customs, languages, and traditions
What Crawford’s Latin American strategy looks like
Where to offer various products and services in a varied region]]>6743dbf2-2e0c-40ca-8957-d336582bd55eTue, 06 Dec 2022 08:00:00 +0000BroadspireOffering products and services across Latin America is no small task. The region is massive and its languages and traditions just as varied. What works in one country may not work in another and even exact translations may be problematic because of...A reluctant chip off the old block, Roberto followed in his father’s footsteps to insurance, but certainly did it his way and in ways his father likely could not have imagined. 
Join us as we discuss:
How to navigate the challenges associated with different customs, languages, and traditions
What Crawford’s Latin American strategy looks like
Where to offer various products and services in a varied region]]>1831falsefullhttps://www.spreaker.com/episode/a-journey-to-becoming-an-innovation-officer--51918140
That’s exactly what Rachel Perry, Chief Innovation Officer, Commercial Risk North America at Aon, is here to do. The way Rachel sees it, you can’t have innovation if you’re not driving growth for the company, solving client problems, and growing right as a firm.

Join us as we discuss:
What a Chief Innovation Officer does to be successful
Why diversity, equity, and inclusion is important for innovation
How to not just hire a good team, but retain them too]]>e145aa04-486d-4680-96ed-209efe64ffa2Tue, 01 Nov 2022 08:00:00 +0000BroadspireAre you innovating? We all think we are, but is your company really committed to driving impact for clients, colleagues, and industry culture in the midst of a changing world? Is your company committed enough to hire somebody precisely to do that job?...
That’s exactly what Rachel Perry, Chief Innovation Officer, Commercial Risk North America at Aon, is here to do. The way Rachel sees it, you can’t have innovation if you’re not driving growth for the company, solving client problems, and growing right as a firm.

Join us as we discuss:
What a Chief Innovation Officer does to be successful
Why diversity, equity, and inclusion is important for innovation
How to not just hire a good team, but retain them too]]>1918falsefullhttps://www.spreaker.com/episode/how-to-become-a-claims-advocate-at-the-broker-level--51918114
Hear our conversation with Donna MacConnell, SVP, Managing Director, Claims at IMA Financial Group, Inc.:
Donna’s nonlinear career trajectory from psychology to SVP
The emerging theme of specialization in insurance
Respect for expertise and a call for DEI in the field

More information about Donna and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/donna-macconnell-bab9967/
Company Website: https://imacorp.com/

Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or our website.

Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player. ]]>0f1a1158-299d-4e46-b189-5f2a45b29998Wed, 13 Apr 2022 23:00:00 +0000BroadspireAs a broker, you place a mind-boggling breadth of coverage in a lot of different industries. It’s a vast universe perfectly suited to a lifelong learner who wants to shape the future of brokerage. Hear our conversation with Donna MacConnell, SVP,...
Hear our conversation with Donna MacConnell, SVP, Managing Director, Claims at IMA Financial Group, Inc.:
Donna’s nonlinear career trajectory from psychology to SVP
The emerging theme of specialization in insurance
Respect for expertise and a call for DEI in the field

More information about Donna and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/donna-macconnell-bab9967/
Company Website: https://imacorp.com/

Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or our website.

Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player. ]]>1565false14fullhttps://www.spreaker.com/episode/why-trucking-claims-are-seeing-record-payouts-w-tom-mclaughlin--51918129Now, it’s trucking.
But like any other claim, with the proper preparation and mitigation, you can avoid the high payouts.
So says today’s guest, Tom McLaughlin, Senior Dirertor of Risk Management and Claims at TFI International, who joins the show to cover the fast-paced world of trucking claims.
Join us as we discuss:
Why payouts are reaching record highs in the trucking industry
Why transparency is the key to handling overzealous plaintiffs
The future of trucking and risk in the industry 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>ad7f4135-891d-4771-8a1f-3497dc8a29dfWed, 06 Apr 2022 05:00:00 +0000BroadspireOnce, it was medicine that saw high volumes of claims, being seen as deep pockets. Now, it’s trucking. But like any other claim, with the proper preparation and mitigation, you can avoid the high payouts. So says today’s guest, Tom McLaughlin, Senior...Now, it’s trucking.
But like any other claim, with the proper preparation and mitigation, you can avoid the high payouts.
So says today’s guest, Tom McLaughlin, Senior Dirertor of Risk Management and Claims at TFI International, who joins the show to cover the fast-paced world of trucking claims.
Join us as we discuss:
Why payouts are reaching record highs in the trucking industry
Why transparency is the key to handling overzealous plaintiffs
The future of trucking and risk in the industry 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1760false13fullhttps://www.spreaker.com/episode/tpa-vs-corporate-how-do-they-stack-up-w-jaclyn-chapman--51918156With a field as diverse as claims management, moving from one area to another can be daunting.
But if you’re thinking of exploring other facets of the industry, it helps to know what other veteran adjusters have learned along their storied — though not necessarily linear — career paths.
And today’s guest, Jaclyn Chapman, Senior Global Claims Manager at Primo Water Corporation and former med student, knows a little something about career transitions. She joined the show to share the insights she’s picked up along the way.
Join us as we discuss:
TPA vs corporate claims
How the pandemic has affected workers’ comp
Why the great resignation is forcing businesses to innovate their claim management    


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>6ec167ca-9298-4a87-bf7c-3bc6a3a6b327Wed, 23 Mar 2022 05:00:00 +0000BroadspireA career can take you to many new and unexpected places. With a field as diverse as claims management, moving from one area to another can be daunting. But if you’re thinking of exploring other facets of the industry, it helps to know what other...With a field as diverse as claims management, moving from one area to another can be daunting.
But if you’re thinking of exploring other facets of the industry, it helps to know what other veteran adjusters have learned along their storied — though not necessarily linear — career paths.
And today’s guest, Jaclyn Chapman, Senior Global Claims Manager at Primo Water Corporation and former med student, knows a little something about career transitions. She joined the show to share the insights she’s picked up along the way.
Join us as we discuss:
TPA vs corporate claims
How the pandemic has affected workers’ comp
Why the great resignation is forcing businesses to innovate their claim management    


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1663false12fullhttps://www.spreaker.com/episode/handling-claims-in-the-retail-space-what-s-changed-and-what-needs-to-change-w-jenny-novoa--51918103We speak with Jenny Novoa, Sr. Director of Risk Management & Safety, about how retail has changed — partly shifting online, the status of diversity in the workplace, and what to expect in 2022.
Join us as we discuss:
How responsibilities of risk managers have changed throughout the pandemic
Understanding the dramatic decrease in claims & what to expect in 2022
the importance of diversity & inclusion in companies  


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>2b5bc210-a6de-42c7-b48e-d757aea3ab28Wed, 09 Mar 2022 06:00:00 +0000BroadspireHandling claims in retail throughout the COVID-19 pandemic has been a huge undertaking. But when you add cultural differences and differing laws into the mix, it can become very challenging very quickly. We speak with Jenny Novoa, Sr. Director of Risk...We speak with Jenny Novoa, Sr. Director of Risk Management & Safety, about how retail has changed — partly shifting online, the status of diversity in the workplace, and what to expect in 2022.
Join us as we discuss:
How responsibilities of risk managers have changed throughout the pandemic
Understanding the dramatic decrease in claims & what to expect in 2022
the importance of diversity & inclusion in companies  


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1809false11fullhttps://www.spreaker.com/episode/what-companies-get-wrong-about-return-to-work-w-darren-cartwright--51918110Then, most companies rush to get a modified work program in place — and this inconsistency can be a costly mistake.
In today’s show, guest Darren Cartwright, Claims Consulting Practice Leader at Woodruff Sawyer, explains how companies can avoid this costly — and even illegal — mistake.
Join us as we discuss:
Why treating various disabilities differently is a huge error
How companies can improve their leave-of-absence policies
How to remove the silos between disability and workers’ compensation  


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>e9ee83a4-5ef9-4b7b-8c4e-7dddc14db906Wed, 23 Feb 2022 05:00:00 +0000BroadspireWhen someone has an illness or an injury, we tend to tell them to take all the time they need… except when it’s a work-related injury. Then, most companies rush to get a modified work program in place — and this inconsistency can be a costly mistake....Then, most companies rush to get a modified work program in place — and this inconsistency can be a costly mistake.
In today’s show, guest Darren Cartwright, Claims Consulting Practice Leader at Woodruff Sawyer, explains how companies can avoid this costly — and even illegal — mistake.
Join us as we discuss:
Why treating various disabilities differently is a huge error
How companies can improve their leave-of-absence policies
How to remove the silos between disability and workers’ compensation  


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1644false10fullhttps://www.spreaker.com/episode/there-s-no-right-path-to-claims-w-simon-camaj--51918143You need to clearly articulate complex topics to people who may be unfamiliar — often during stressful times.
And the only way that's possible is when you start with listening.
For today’s guest, Simon Camaj, LAD and Voluntary Benefits National Practice Leader at Mercer, that comes naturally. Simon’s non-traditional career journey to claims has taught him the universal value of making sure one’s mission — no matter what the role — is never lost in translation.
Join us as we discuss:
The universal lessons Simon has learned across his storied career
The power of empathy and communication in claims
Why alignment is more important than technology   


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>06d654f4-d31a-430b-82b2-fecefdd0a8dcWed, 09 Feb 2022 05:00:00 +0000BroadspireWhen it comes to a career in claims, you need to be a translator. You need to clearly articulate complex topics to people who may be unfamiliar — often during stressful times. And the only way that's possible is when you start with listening. For...You need to clearly articulate complex topics to people who may be unfamiliar — often during stressful times.
And the only way that's possible is when you start with listening.
For today’s guest, Simon Camaj, LAD and Voluntary Benefits National Practice Leader at Mercer, that comes naturally. Simon’s non-traditional career journey to claims has taught him the universal value of making sure one’s mission — no matter what the role — is never lost in translation.
Join us as we discuss:
The universal lessons Simon has learned across his storied career
The power of empathy and communication in claims
Why alignment is more important than technology   


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1422false9fullhttps://www.spreaker.com/episode/how-well-does-your-organization-respond-to-behavioral-health-w-terry-smith--51918155But if you’re in the claims management space, there is one upside that is hard to deny:
Employers are finally understanding why mental health matters — both for their bottom line and their concern for employee well-being.
Today’s guest, Terry Smith, First Vice President at American Benefits Consulting, is one of the pioneers of the Modified Duty and Return-to-Work movements. He joins the show to discuss the evolution of employer attitudes towards mental health.
In this episode, we discuss:
The history of return-to-work programs
How to approach modified duty with empathy and understanding
The difficulties faced by employees when it comes to behavioral health treatment 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>68d3e0f1-6ece-4f2f-9e49-c5d45c288cadWed, 26 Jan 2022 06:00:00 +0000BroadspireIt’s a cliché at this point to note the silver linings of COVID-19… But if you’re in the claims management space, there is one upside that is hard to deny: Employers are finally understanding why mental health matters — both for their bottom line and...But if you’re in the claims management space, there is one upside that is hard to deny:
Employers are finally understanding why mental health matters — both for their bottom line and their concern for employee well-being.
Today’s guest, Terry Smith, First Vice President at American Benefits Consulting, is one of the pioneers of the Modified Duty and Return-to-Work movements. He joins the show to discuss the evolution of employer attitudes towards mental health.
In this episode, we discuss:
The history of return-to-work programs
How to approach modified duty with empathy and understanding
The difficulties faced by employees when it comes to behavioral health treatment 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1445false8fullhttps://www.spreaker.com/episode/specialists-or-generalists-which-talent-should-you-focus-on-w-pat-hildt--51918074On this episode of Beyond the Claim, we talk with Pat Hildt. Pat, the Regional Claim Manager for the US, Canada, & Global Operations of Uber, had a lot to say about how she’s building her team to stay competitive, nimble, and efficient, and the role that specialists and generalists play in that hiring.
We talked all about:
Why she thinks talent is an innate capability in someone, and how to nurture and grow that talent
Why COVID has set the talent pool up for failure, and what you can do about it
Why you should look for middle ground, rather than embrace extremes
Why employees are burning out, and how you can slow that rate of burnout 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>63297e0d-739f-4961-9008-a67d3760164eThu, 13 Jan 2022 06:00:00 +0000BroadspireWould you rather have somebody working for you who is really skilled in one area or acceptable in a number of different areas? Beyond that, what are the long-term benefits, both from a cost perspective, but also in terms of customer retention and team...On this episode of Beyond the Claim, we talk with Pat Hildt. Pat, the Regional Claim Manager for the US, Canada, & Global Operations of Uber, had a lot to say about how she’s building her team to stay competitive, nimble, and efficient, and the role that specialists and generalists play in that hiring.
We talked all about:
Why she thinks talent is an innate capability in someone, and how to nurture and grow that talent
Why COVID has set the talent pool up for failure, and what you can do about it
Why you should look for middle ground, rather than embrace extremes
Why employees are burning out, and how you can slow that rate of burnout 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1515false7fullhttps://www.spreaker.com/episode/how-to-re-insert-the-human-element-back-into-claims-w-trecia-sigle--51918153We speak with Trecia Sigle, VP Enterprise TPA and Multinational Claim at CNA, about demystifying insurance, advocating for injured parties, and advocacy ideas for the future.
In this episode, we discuss:
Defining advocacy & demystifying the insurance process
The limits of employer control for advocacy programs
The future of injured individual advocacy & the COVID-19 pandemic impact 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1323d537-6b8a-4f71-84cc-530e9337c9ceWed, 29 Dec 2021 06:00:00 +0000BroadspireIt can be scary and overwhelming for an injured person going through workers’ compensation for the first time. And, while the adversarial relationship that can be inherent in the insurance process has steered the industry as a whole away from the...We speak with Trecia Sigle, VP Enterprise TPA and Multinational Claim at CNA, about demystifying insurance, advocating for injured parties, and advocacy ideas for the future.
In this episode, we discuss:
Defining advocacy & demystifying the insurance process
The limits of employer control for advocacy programs
The future of injured individual advocacy & the COVID-19 pandemic impact 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1359false6fullhttps://www.spreaker.com/episode/unpacking-the-public-entity-claims-world-w-carson-saville--51918077Or maybe you’ve dealt with writing some public entities, but you want to expand?
Well, if you want answers, today’s guest has got you covered.
In this episode, Carson Saville, Vice President at Saville Public Entity, offers expertise in this area to agents across the country.
We discuss:
What falls under the category of “public entity”
How public entities get insured — and how his organization helps agents do it
The changes he’s seeing and his predictions for the future of public entity underwriting
The best path for those who want to get started with public entities 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>9b58f2dc-59ea-4a29-9e55-877e2778bd0eWed, 15 Dec 2021 06:00:00 +0000BroadspireHave you ever wondered how cities get insured? Or maybe you’ve dealt with writing some public entities, but you want to expand? Well, if you want answers, today’s guest has got you covered. In this episode, Carson Saville, Vice President at Saville...Or maybe you’ve dealt with writing some public entities, but you want to expand?
Well, if you want answers, today’s guest has got you covered.
In this episode, Carson Saville, Vice President at Saville Public Entity, offers expertise in this area to agents across the country.
We discuss:
What falls under the category of “public entity”
How public entities get insured — and how his organization helps agents do it
The changes he’s seeing and his predictions for the future of public entity underwriting
The best path for those who want to get started with public entities 


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1326false5fullhttps://www.spreaker.com/episode/what-to-do-about-the-financial-stress-impacting-your-employees-and-claims-w-erika-wasserman--51918142You’d want them to feel safe sharing — especially if it’s affecting their job — right?
Financial struggles can have an equally enormous impact on anyone’s life, but it’s something most of us get too squeamish to discuss.
That needs to change. Your employees deserve empathy — and if they don’t feel safe discussing finances, it could hurt your bottom line.
Today’s guest, Erika Wasserman, Financial Therapist at Your Financial Therapist, is one of the pioneers of Financial Therapy. Through this exciting new field, she’s creating a space where it’s safe for people to discuss, learn about and set goals for their money — and her approach is something every leader who cares about their employees’ well-being could learn from.
In this episode, we discuss:
The problem of financial literacy in our culture
How a financial therapist can help build financial literacy
Erika’s 4 most important money tips anyone can use today


And be sure to take Erika’s Money Relationship Quiz to learn more about yo ur relationship with money and how it may be impacting you.
Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>35421e0e-5ad5-4d25-8b3a-b9cc0037399dWed, 01 Dec 2021 06:00:00 +0000BroadspireIf an employee is out for a while with an illness or is distracted by a messy divorce… You’d want them to feel safe sharing — especially if it’s affecting their job — right? Financial struggles can have an equally enormous impact on anyone’s life, but...You’d want them to feel safe sharing — especially if it’s affecting their job — right?
Financial struggles can have an equally enormous impact on anyone’s life, but it’s something most of us get too squeamish to discuss.
That needs to change. Your employees deserve empathy — and if they don’t feel safe discussing finances, it could hurt your bottom line.
Today’s guest, Erika Wasserman, Financial Therapist at Your Financial Therapist, is one of the pioneers of Financial Therapy. Through this exciting new field, she’s creating a space where it’s safe for people to discuss, learn about and set goals for their money — and her approach is something every leader who cares about their employees’ well-being could learn from.
In this episode, we discuss:
The problem of financial literacy in our culture
How a financial therapist can help build financial literacy
Erika’s 4 most important money tips anyone can use today


And be sure to take Erika’s Money Relationship Quiz to learn more about yo ur relationship with money and how it may be impacting you.
Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1908false4fullhttps://www.spreaker.com/episode/leading-with-analytics-w-dennis-tierney--51918078Even before COVID, analytics were around, but they seemed like something that sat in the backseat. They can't stay there. Analytics have to drive your claims department.
And as newer and better models and algorithms emerge, our industry can look deeper and deeper into the ways that technology can advance our work.
Dennis Tierney, National Director of Workers Compensation Claims at Marsh, joins the show to discuss using analytics to prioritize the right claims.
In this episode, we discuss:
How the pandemic has changed the way workers' comp claims work
The future of the talent gap in the insurance industry
What affects mental health has on injured workers, claims costs, and the public


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>8b24bc79-81c3-4ed2-94d4-ae40cbf6163cThu, 11 Nov 2021 06:00:00 +0000BroadspireThe pandemic has shown us that you have to lead with analytics. Even before COVID, analytics were around, but they seemed like something that sat in the backseat. They can't stay there. Analytics have to drive your claims department. And as newer and...Even before COVID, analytics were around, but they seemed like something that sat in the backseat. They can't stay there. Analytics have to drive your claims department.
And as newer and better models and algorithms emerge, our industry can look deeper and deeper into the ways that technology can advance our work.
Dennis Tierney, National Director of Workers Compensation Claims at Marsh, joins the show to discuss using analytics to prioritize the right claims.
In this episode, we discuss:
How the pandemic has changed the way workers' comp claims work
The future of the talent gap in the insurance industry
What affects mental health has on injured workers, claims costs, and the public


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1258false3fullhttps://www.spreaker.com/episode/workers-compensation-in-the-pandemic-beyond-w-theresa-clarke--51918106Filing for workers’ compensation, of course.
If you thought insurance was boring, then there are millions of similar stories that beg to differ.
But when they’re not dealing with claims snatched from a Guy Ritchie script, the professionals in Workers’ Compensation are doing vital work to ensure employees get back to their feet and back to work.
Just ask today’s guest, Theresa Clarke, Manager of Workers’ Compensation at Advocate Aurora Health, where she and her team have risen to the challenges of the pandemic to help frontline workers get what they need to get back in the fight against COVID-19.
In this episode, we discuss:
Why workers’ compensation is a fun and rewarding career
The role workers’ compensation has played in the pandemic response
How Workers’ Compensation is incorporating a proactive, preventative approach to future claims


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>46c64f53-e72b-4a1a-8a33-a542ee77bd88Wed, 03 Nov 2021 05:00:00 +0000BroadspireWhere would you expect to find a loss prevention officer bitten by a snake hidden in a shoplifter’s purse? Filing for workers’ compensation, of course. If you thought insurance was boring, then there are millions of similar stories that beg to differ....Filing for workers’ compensation, of course.
If you thought insurance was boring, then there are millions of similar stories that beg to differ.
But when they’re not dealing with claims snatched from a Guy Ritchie script, the professionals in Workers’ Compensation are doing vital work to ensure employees get back to their feet and back to work.
Just ask today’s guest, Theresa Clarke, Manager of Workers’ Compensation at Advocate Aurora Health, where she and her team have risen to the challenges of the pandemic to help frontline workers get what they need to get back in the fight against COVID-19.
In this episode, we discuss:
Why workers’ compensation is a fun and rewarding career
The role workers’ compensation has played in the pandemic response
How Workers’ Compensation is incorporating a proactive, preventative approach to future claims


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1412false2fullhttps://www.spreaker.com/episode/the-past-present-future-challenges-in-workers-comp-w-joe-paduda--51918112Because of COVID, workers’ comp had to revolutionize how it addressed claim intake, claim triage, claim reporting, claim qualification, and medical management virtually overnight.  
And it’s still changing. Partially due to covid, but also a variety of other factors. In fact, the future of workers’ comp remains unwritten.  
Joe Paduda, Principal of Health Strategy Associates, joins the show to discuss how workers’ comp has changed and how it may continue to evolve into the future.  
In this episode, we discuss:  
- The effect opioids have had on claims costs  
- How the pandemic has changed workers compensation  
- What challenges and opportunities are lurking around the corner for workers compensation  
Resources mentioned during the podcast:  
- Check out Joe’s Blog at joepaduda.com  
- Visit healthstrategyassoc.com  
Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.  
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>4c74cd2a-ec35-4cf8-865c-622a264d0df7Wed, 20 Oct 2021 16:51:33 +0000BroadspireThe pandemic had a profound impact on workers compensation.   Because of COVID, workers’ comp had to revolutionize how it addressed claim intake, claim triage, claim reporting, claim qualification, and medical management virtually overnight.   And...Because of COVID, workers’ comp had to revolutionize how it addressed claim intake, claim triage, claim reporting, claim qualification, and medical management virtually overnight.  
And it’s still changing. Partially due to covid, but also a variety of other factors. In fact, the future of workers’ comp remains unwritten.  
Joe Paduda, Principal of Health Strategy Associates, joins the show to discuss how workers’ comp has changed and how it may continue to evolve into the future.  
In this episode, we discuss:  
- The effect opioids have had on claims costs  
- How the pandemic has changed workers compensation  
- What challenges and opportunities are lurking around the corner for workers compensation  
Resources mentioned during the podcast:  
- Check out Joe’s Blog at joepaduda.com  
- Visit healthstrategyassoc.com  
Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.  
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>1512false1fullhttps://www.spreaker.com/episode/introducing-beyond-the-claim--51918082Well, you’re not alone.  
Luckily, you’ve come to the right place.  
In this inaugural episode, Marc Cunningham, Chief Sales & Marketing Officer at Broadspire, introduces Beyond the Claim, a new podcast for strategic thinkers who aren’t afraid to think outside the box.  
In this episode, we discuss:  
- Why we created a podcast  
- What to expect in upcoming episodes  
- The types of guests you can expect to hear  
Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.  
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>e4b81929-41bc-4530-8edf-b59263b81c23Mon, 18 Oct 2021 22:09:42 +0000BroadspireIf you are in the claims management space and yearning for a deeper understanding of the field — and meaningful connection with others in your industry — beyond the cookie-cutter content you’re used to…   Well, you’re not alone.   Luckily, you’ve come...Well, you’re not alone.  
Luckily, you’ve come to the right place.  
In this inaugural episode, Marc Cunningham, Chief Sales & Marketing Officer at Broadspire, introduces Beyond the Claim, a new podcast for strategic thinkers who aren’t afraid to think outside the box.  
In this episode, we discuss:  
- Why we created a podcast  
- What to expect in upcoming episodes  
- The types of guests you can expect to hear  
Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.  
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.]]>449falsetrailer