https://books.forbes.com/author-podcasts/the-great-digital-transformation/enTechnologyCopyright Forbes Bookshttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/02653255a80e40dc08d871f2da495cf1.jpghttps://books.forbes.com/author-podcasts/the-great-digital-transformation/Tue, 01 Jul 2025 06:36:09 +0000Gerard SzatvanyiForbes Booksjpardavila@forbesbooks.comReimagining the Future of Customer Interactionsfalseepisodichttps://www.spreaker.com/episode/workforce-4-0-kungfu-ai-s-ron-green-on-responsible-innovation--66606421The conversation tackles critical challenges: Why 80% of AI work is data cleanup ("garbage in, garbage out"), how biased datasets risk perpetuating discrimination, and when AI isn’t the solution. Ron and Jerry debate workforce fears (augmentation vs. job loss), regulatory blind spots in social media/defense, and the irony of AI disrupting programming itself. They emphasize responsible AI: prioritizing ROI over hype, auditing data for fairness, and focusing on proprietary insights—not just chatbots. Closing with actionable advice, Ron reveals how Kung Fu AI helps clients avoid "AI-washing" while preparing for the agentic future.
]]>https://api.spreaker.com/episode/66606421Tue, 01 Jul 2025 06:35:07 +0000Gerard SzatvanyiJoin OSF Digital’s Gerard Szatvanyi and Forbes Books’ Joe Pardavila for an insightful discussion with Ron Green, CTO and Co-Founder of KUNGFU.AI. Recorded from Austin, San Francisco, and Charleston, they explore Austin’s tech evolution from B2B roots...The conversation tackles critical challenges: Why 80% of AI work is data cleanup ("garbage in, garbage out"), how biased datasets risk perpetuating discrimination, and when AI isn’t the solution. Ron and Jerry debate workforce fears (augmentation vs. job loss), regulatory blind spots in social media/defense, and the irony of AI disrupting programming itself. They emphasize responsible AI: prioritizing ROI over hype, auditing data for fairness, and focusing on proprietary insights—not just chatbots. Closing with actionable advice, Ron reveals how Kung Fu AI helps clients avoid "AI-washing" while preparing for the agentic future.
]]>2342falsefullhttps://www.spreaker.com/episode/workforce-4-0-rajan-kohli-s-generative-ai-prescription--66201861
Explore the future of diagnostics, where AI integrates wearables and knowledge graphs to enable personalized medicine, and learn why generative AI might be "underhyped" for its long-term potential to transform rare disease research and proactive care. The conversation also tackles generational tech adoption, legacy system modernization, and why healthcare’s "noble mission" fuels openness to innovation.

Whether you’re curious about AI’s ethical implications, its role in reducing costs, or how virtual agents could redefine patient interactions, this episode offers actionable insights into the next frontier of healthcare. Tune in for a visionary discussion on balancing human touch with technological advancement. ]]>https://api.spreaker.com/episode/66201861Wed, 11 Jun 2025 07:55:07 +0000Gerard SzatvanyiGerard Szatvanyi dives into the revolutionary role of AI in healthcare with Rajan Kohli, CEO of CitiusTech, a leader in health technology innovation.  Discover how CitiusTech leverages AI to streamline electronic health records (EHRs), tackle...
Explore the future of diagnostics, where AI integrates wearables and knowledge graphs to enable personalized medicine, and learn why generative AI might be "underhyped" for its long-term potential to transform rare disease research and proactive care. The conversation also tackles generational tech adoption, legacy system modernization, and why healthcare’s "noble mission" fuels openness to innovation.

Whether you’re curious about AI’s ethical implications, its role in reducing costs, or how virtual agents could redefine patient interactions, this episode offers actionable insights into the next frontier of healthcare. Tune in for a visionary discussion on balancing human touch with technological advancement. ]]>1944falsefullhttps://www.spreaker.com/episode/workforce-4-0-sagi-eliyahu-on-ai-s-role-in-bridging-enterprise-gaps-and-human-expertise--66170588https://api.spreaker.com/episode/66170588Wed, 28 May 2025 09:25:07 +0000Gerard SzatvanyiGerry welcomes Sagi Eliyahu, co-founder and CEO of Tonkean, to explore the transformative power of AI in enterprise operations. Sagi delves into how Tonkean’s “agentic orchestration” platform streamlines complex back-office processes—from procurement...2636falsefullhttps://www.spreaker.com/episode/workforce-4-0-how-ai-is-reshaping-the-future-of-work-and-business--64976452Gerard Szatvanyi, Chief AI Officer at OSF, and guests Sean Catlin, VP & GM Global Financial Services at OSF, and Simon Mulcahy, former CMO and Chief Innovation Officer at Salesforce.  The episode explores the rapid evolution of AI and its transformative impact on the workforce, a concept they term Workforce 4.0. From the rise of AI agents in customer service to the potential for AI to revolutionize middle management, HR, and beyond, the discussion delves into how businesses must adapt to stay competitive in an AI-driven world. The panel also addresses the challenges of integrating AI across industries, the importance of leadership in navigating this shift, and the critical need for continuous learning to avoid being left behind.  Whether you're a business leader, tech enthusiast, or simply curious about the future of work, this episode offers valuable insights into how AI is reshaping the workforce and what it means for the future of business and society.]]>https://api.spreaker.com/episode/64976452Mon, 24 Mar 2025 07:35:06 +0000Gerard SzatvanyiWe dive into the future of work with Gerard Szatvanyi, Chief AI Officer at OSF, and guests Sean Catlin, VP & GM Global Financial Services at OSF, and Simon Mulcahy, former CMO and Chief Innovation Officer at Salesforce.  The episode explores the...Gerard Szatvanyi, Chief AI Officer at OSF, and guests Sean Catlin, VP & GM Global Financial Services at OSF, and Simon Mulcahy, former CMO and Chief Innovation Officer at Salesforce.  The episode explores the rapid evolution of AI and its transformative impact on the workforce, a concept they term Workforce 4.0. From the rise of AI agents in customer service to the potential for AI to revolutionize middle management, HR, and beyond, the discussion delves into how businesses must adapt to stay competitive in an AI-driven world. The panel also addresses the challenges of integrating AI across industries, the importance of leadership in navigating this shift, and the critical need for continuous learning to avoid being left behind.  Whether you're a business leader, tech enthusiast, or simply curious about the future of work, this episode offers valuable insights into how AI is reshaping the workforce and what it means for the future of business and society.]]>1666falsefullhttps://www.spreaker.com/episode/e24-unleashing-the-power-of-ai-for-transformative-customer-experiences--59263295https://api.spreaker.com/episode/59263295Tue, 16 Apr 2024 05:20:02 +0000Gerard SzatvanyiThe rise of artificial intelligence is ushering in a new era of possibilities for enhancing customer experiences across industries. In this episode, Gerry is joined by Christina Bieniek, the Deputy CEO at Deloitte Consulting, recognized as one of...2363falsefullhttps://www.spreaker.com/episode/e23-navigating-digital-frontiers-with-georg-ell-ceo-of-phrase--57823030https://api.spreaker.com/episode/57823030Wed, 29 Nov 2023 05:25:01 +0000Gerard SzatvanyiJoin Gerry for a compelling conversation with Georg Ell, the seasoned CEO of Phrase, as they delve into the intricacies of managing growth and navigating change. Georg, with over 17 years of leadership experience at renowned tech companies like...2648falsefullhttps://www.spreaker.com/episode/e22-creating-a-more-human-future-in-the-era-of-ai--56799551https://api.spreaker.com/episode/56799551Tue, 19 Sep 2023 06:55:01 +0000Gerard SzatvanyiJoin us on "The Great Digital Transformation" as we sit down with AI and digital transformation expert, Brian Evergreen. Brian, an author and advisor to Fortune 500 companies, is on a mission to reshape the role of AI in our lives. Discover how Brian...3052falsefullhttps://www.spreaker.com/episode/e21-digital-transformation-roadmap--56567958https://api.spreaker.com/episode/56567958Mon, 28 Aug 2023 05:00:04 +0000Gerard SzatvanyiIn this episode of The Great Digital Transformation, Gerry talks to David Rogers, one of the world’s leading experts on digital transformation and the author of the new book “The Digital Transformation Roadmap”. David shares his insights on how to...2647falsefullhttps://www.spreaker.com/episode/e20-digital-first-customer-experience--56270763]]>https://api.spreaker.com/episode/56270763Thu, 10 Aug 2023 05:30:02 +0000Gerard SzatvanyiThis week on The Great Digital Transformation podcast, Gerry welcomes Joe Wheeler, a visionary leader and global expert on customer experience and digital transformation. As CEO of CX/Digital, Joe helps organizations create value by designing...]]>2235falsefullhttps://www.spreaker.com/episode/e19-digital-hesitation--54081273https://api.spreaker.com/episode/54081273Mon, 19 Jun 2023 06:50:01 +0000Gerard SzatvanyiIn this episode of the Great Digital Transformation, Gerry is joined by J.B. Wood is the president and CEO of TSIA, the world’s leading research organization that helps tech companies achieve profitable growth and solve their top business challenges....2285falsefullhttps://www.spreaker.com/episode/e18-how-to-outcompete-in-the-digital-age-with-rodney-zemmel--54044357https://api.spreaker.com/episode/54044357Tue, 13 Jun 2023 05:05:01 +0000Gerard SzatvanyiIn the latest episode of The Great Digital Transformation, Gerry welcomes Rodney Zemmel, a senior partner at McKinsey Digital and co-author of the highly acclaimed new book, "REWIRED: The McKinsey Guide to Outcompeting in the Age of Digital and AI.”...2101falsefullhttps://www.spreaker.com/episode/e17-why-digital-transformations-fail--53733057https://api.spreaker.com/episode/53733057Wed, 17 May 2023 07:50:01 +0000Gerard SzatvanyiThis is The Great Digital Transformation, the podcast that explores how organizations can navigate the complex world of digital transformation and succeed in the ever-evolving digital landscape. This week, Gerry welcomes Tony Saldanha, a globally...2427falsefullhttps://www.spreaker.com/episode/e16-tradition-and-technology-a-look-into-the-future-of-luxury-jewelry--52720204https://api.spreaker.com/episode/52720204Thu, 16 Feb 2023 05:55:01 +0000Gerard SzatvanyiJoin us for a cutting-edge episode as we explore the intersection of luxury jewelry and digital transformation. Gerry is on location in Ireland to sit down with Edith Foley, Director of Digital, and Barbara Wills, Global Head of Product &...2153falsefullhttps://www.spreaker.com/episode/e15-2001-a-digital-transformation--52551354https://api.spreaker.com/episode/52551354Thu, 09 Feb 2023 05:15:01 +0000Gerard SzatvanyiWe're privileged to experience the tech revolution firsthand, but we often overlook tech advancements like remote technical support. When your computer stops working, a professional can now fix it remotely from anywhere. This week, Gerry interviews...2029falsefullhttps://www.spreaker.com/episode/e14-digital-transformation-payday--52344021Gerry welcomes Tim Bottke to The Great Digital Transformation. Tim is a Senior Strategy Partner at Deloitte and the author of the WSJ bestseller, Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments. Tim is also an Associate Professor for Strategy and Digital Transformation at one of the world’s best business schools, SDA Bocconi.

More info at DigitalTransformationPayDay.]]>https://api.spreaker.com/episode/52344021Thu, 12 Jan 2023 05:40:01 +0000Gerard SzatvanyiGerry welcomes Tim Bottke to The Great Digital Transformation. Tim is a Senior Strategy Partner at Deloitte and the author of the WSJ bestseller, Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments. Tim is...Gerry welcomes Tim Bottke to The Great Digital Transformation. Tim is a Senior Strategy Partner at Deloitte and the author of the WSJ bestseller, Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments. Tim is also an Associate Professor for Strategy and Digital Transformation at one of the world’s best business schools, SDA Bocconi.

More info at DigitalTransformationPayDay.]]>2216falsefullhttps://www.spreaker.com/episode/e13-omnichannel-retail-index--52199260https://api.spreaker.com/episode/52199260Thu, 05 Jan 2023 05:55:01 +0000Gerard SzatvanyiIn this episode, Gerry does a deep dive into the Omnichannel Retail Index with Kathy Kimple, Executive Director of OSF Digital’s Strategy team. Kathy brings over 30 years of experience in retail with a focus on retailers, brands, and grocery, covering...2825falsefullhttps://www.spreaker.com/episode/e12-the-hotel-of-tomorrow--52143141https://api.spreaker.com/episode/52143141Thu, 22 Dec 2022 05:30:02 +0000Gerard SzatvanyiGerry talks about intranet transformation with Mike Cohen, the Director of Productivity Solutions at Hyatt Hotels. Mike is responsible for overseeing strategy, development, and operations for Hyatt's Communications portfolio including Business...1877falsefullhttps://www.spreaker.com/episode/e11-generating-the-future-faster--52143151https://api.spreaker.com/episode/52143151Tue, 20 Dec 2022 05:30:02 +0000Gerard SzatvanyiThere are several fascinating verticals within the tech industry like Medtech, Fintech, Retail, and EdTech. Many tech pros stick to what they do best, but Rajvir Madan made the jump from cosmetics to pharmaceuticals. Raj has over 20 years of digital...2892falsefullhttps://www.spreaker.com/episode/e10-tech-adoption--52143139https://api.spreaker.com/episode/52143139Thu, 15 Dec 2022 05:30:02 +0000Gerard SzatvanyiIn this episode, Gerry dives into real examples of Digital Transformation with Fabrice Talbot, the VP of Products at Salesforce. Before joining Salesforce, he started a couple of companies and was a founding member of Community Cloud (known as...2562falsefullhttps://www.spreaker.com/episode/e9-shopping-at-the-edge--52143147https://api.spreaker.com/episode/52143147Tue, 13 Dec 2022 05:30:02 +0000Gerard SzatvanyiIt is common knowledge that people’s shopping habits have drastically evolved in the past 10 years, especially during the pandemic. But how is retail evolving to meet its consumer's ever-changing needs? Instead of traditional E-coms, their shopping...2892falsefullhttps://www.spreaker.com/episode/e8-testing-1-2-3--52056667https://api.spreaker.com/episode/52056667Thu, 08 Dec 2022 05:30:02 +0000Gerard SzatvanyiThis week, Gerry discusses how tech has transformed talent management with Eric Friedman, the CEO of eSkill. Founded in 2002, eSkill is a talent assessment platform that offers skills tests, cognitive tests, behavioral assessments, and video...2127falsefullhttps://www.spreaker.com/episode/e7-electroshock--52056622https://api.spreaker.com/episode/52056622Mon, 05 Dec 2022 05:30:02 +0000Gerard SzatvanyiOn this podcast, Gerry and Martin Aubut have a wide-ranging discussion about digital transformation within e-commerce, fintech, and even online dating. Martin is a 20-year tech vet who has led numerous organizations and digital transformations within...2611falsefullhttps://www.spreaker.com/episode/e6-transforming-search--52056595https://api.spreaker.com/episode/52056595Thu, 01 Dec 2022 05:30:02 +0000Gerard SzatvanyiGerry welcomes Laurent Simoneau to the podcast. Laurent is the President and CTO of Coveo and is considered one of the industry's top enterprise search experts. Coveo is a leader in AI-powered relevance platforms that transform search,...2387falsefullhttps://www.spreaker.com/episode/e5-international-transformation--50835141https://api.spreaker.com/episode/50835141Wed, 10 Aug 2022 04:30:03 +0000Gerard SzatvanyiThis week, Gerry heads to Paris for a conversation with Rejean Demers, the CIO of Global Travel Retail at L’Oréal. Rejean shares his thoughts on digital transformation and discusses the ways to “sell” the idea of digital transformation.1999falsefullhttps://www.spreaker.com/episode/e4-p2-customer-360--50630763https://api.spreaker.com/episode/50630763Tue, 26 Jul 2022 04:55:02 +0000Gerard SzatvanyiIn the conclusion of Gerry's talk with Global IT Executive & CIO, Madeleyne Vivanco, Madeleyne discusses the mindset required to successfully transform digitally and how big retail has embraced a more D2C ethos.1476falsefullhttps://www.spreaker.com/episode/e4-p1-customer-360--50630762https://api.spreaker.com/episode/50630762Wed, 20 Jul 2022 04:55:02 +0000Gerard SzatvanyiThis week, Gerry welcomes Global IT Executive & CIO, Madeleyne Vivanco, to the Great Digital Transformation. Madeleyne is currently handling the retailing portfolio of Stern Partners in Canada. In part one, Madeleyne talks about the impact of creating...1603falsefullhttps://www.spreaker.com/episode/e3-p2-digital-transformation-in-south-america--50509309https://api.spreaker.com/episode/50509309Fri, 15 Jul 2022 04:05:02 +0000Gerard SzatvanyiIn the conclusion of Gerry's conversation with Rodrigo Cortés Pinto, the CIO of Empresas La Polar, Rodrigo talks about the importance of embracing failure during your digital transformation journey and the impact of building an omnichannel experience...1163falsefullhttps://www.spreaker.com/episode/e3-p1-digital-transformation-in-south-america--50509308https://api.spreaker.com/episode/50509308Mon, 11 Jul 2022 04:05:02 +0000Gerard SzatvanyiThis week, Gerry and Joe welcome Rodrigo Cortés Pinto, the CIO of Empresas La Polar to the podcast. In part one, Rodrigo shares his IT experience and talks about the great digital transformation he has overseen at one of the largest retail chains in...1707falsefullhttps://www.spreaker.com/episode/e2-p2-b2b-talk--50378390https://api.spreaker.com/episode/50378390Tue, 05 Jul 2022 04:05:02 +0000Gerard SzatvanyiIn the conclusion of Gerry's B2B talk with Dominic Stow, OSF’s Regional Vice President in Australia and New Zealand, Dominic discusses COVID-19’s long-term impact on supply chains down under and how the pandemic has inspired companies to transform...1932falsefullhttps://www.spreaker.com/episode/e2-p1-b2b-talk--50378391https://api.spreaker.com/episode/50378391Fri, 01 Jul 2022 04:55:02 +0000Gerard SzatvanyiGerry welcomes Dominic Stow, OSF’s Regional Vice President in Australia and New Zealand, to the podcast. Dominic was the co-founder and CEO of Adept Group, a leading ANZ Salesforce Implementation partner specializing in B2B Commerce, until its...1639falsefullhttps://www.spreaker.com/episode/e1-p2-osf-roundtable--50010429https://api.spreaker.com/episode/50010429Mon, 27 Jun 2022 04:30:02 +0000Gerard SzatvanyiIn the conclusion of Gerry's round table discussion with OSF Executive Managing Director, Bernadine Wu and Rob Smith, the aVP of Go-To-Market at OSF, Gerry, Bernadine, and Rob discuss the future of digital transformation across different industries.2013falsefullhttps://www.spreaker.com/episode/e1-p1-osf-roundtable--50010430https://api.spreaker.com/episode/50010430Mon, 20 Jun 2022 04:25:01 +0000Gerard SzatvanyiGerry kicks off the podcast with a round table discussion with OSF Executive Managing Director, Bernadine Wu and Rob Smith, the aVP of Go-To-Market at OSF. In part one, Gerry, Bernadine, and Rob discuss the differences between Digitization and Digital...1932falsefull