https://www.spreaker.com/podcast/customer-disservice--4705681enManagementCopyright Jay Skowronhttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/78217d59ddcc9f1a70baa618cb384e04.jpghttps://www.spreaker.com/podcast/customer-disservice--4705681Wed, 05 Apr 2023 23:35:19 +0000Jay SkowronJay Skowronfeeds@spreaker.comNavigating Customer Satisfaction in the Online Age - With Jay Skowron of Hospitality Defender. A weekly discussion of all things hospitality for restaurants, hotels, and other small business interested in wowing their guests. Learn about online...falsef6c460ed-09e1-55e9-9539-1ebefad08bf0episodichttps://www.spreaker.com/episode/that-wine-was-how-much--48721221https://www.paypal.me/hospitalitydefender)]]>Buzzsprout-10069648Mon, 14 Feb 2022 05:00:00 +0000Jay SkowronYou ask your server for a good glass of wine. They recommend one. They don't tell you how much it is; you don't ask.Turns out it's $50 a glass. You've had three glasses.Whose fault was it?Support the show...https://www.paypal.me/hospitalitydefender)]]>1681falsefullhttps://www.spreaker.com/episode/servers-paying-for-credit-card-fees-no-way--48721220https://www.paypal.me/hospitalitydefender)]]>Buzzsprout-10069636Mon, 14 Feb 2022 05:00:00 +0000Jay SkowronRecently we came across a restaurant that just implemented a new policy that servers would have to pay for the restaurant's credit card fees that they incurred.We disagree with that policy wholeheartedly.That is a cost of doing business. That is...https://www.paypal.me/hospitalitydefender)]]>1253falsefullhttps://www.spreaker.com/episode/you-call-that-a-fish-sandwich--43255865Buzzsprout-7640425Tue, 02 Feb 2021 23:00:00 +0000Jay SkowronWith special guest Meredith Soleau, President of 424 DegreesDuring Covid-19, it's important that restaurants and other small businesses are operating at peak performance; however, we all have a bad day. Meredith and Jay discuss how customers need to...2192falsefullhttps://www.spreaker.com/episode/are-your-servers-tour-guides-or-just-order-takers--43004640Buzzsprout-7367461Tue, 19 Jan 2021 07:00:00 +0000Jay SkowronBe honest - are your servers doing the best they can? Are they guiding your guests through their culinary experience or just taking orders and turning tables?The difference between the two can make or break you.1933falsefullhttps://www.spreaker.com/episode/customer-service-and-the-car-business--42795663Buzzsprout-7139950Tue, 05 Jan 2021 07:00:00 +0000Jay SkowronWith special guest Jim Ziegler (The Alpha Dawg)The car business has changed. It's more customer-focused than ever before. Do you have certain feelings about car salespeople or the car buying experience? He may just change your mind.Hear from veteran...2717falsefullhttps://www.spreaker.com/episode/good-riddance-2020-hello-2021--42716574Buzzsprout-7059655Wed, 30 Dec 2020 05:00:00 +0000Jay SkowronShort episode to finish up the year.Remember, you can make or break someone's day. Why not make it?Here's to staying positive and making 2021 a better year!210falsefullhttps://www.spreaker.com/episode/the-one-star-chef-and-yelp--42609197Buzzsprout-6964289Tue, 22 Dec 2020 08:00:00 +0000Jay SkowronThe most (in)famous chef on the Internet, Chef Davide Cerretini, joins me as he explains how he declared war on Yelp!Disclaimer: This episode is controversial and fun. I don't necessarily agree with his Yelp tactics, but it's sure entertaining to hear...3026falsefullhttps://www.spreaker.com/episode/the-answer-is-yes-now-what-s-the-question--42495345Buzzsprout-6855052Tue, 15 Dec 2020 07:00:00 +0000Jay SkowronWe Don't Determine What Good Service Is - The Customer Does With special guest: W. Scott Cass3278customer service,hospitality,restaurants,reviews,yelpfalsefullhttps://www.spreaker.com/episode/inspect-what-you-expect--42387065Buzzsprout-6744343Tue, 08 Dec 2020 02:00:00 +0000Jay SkowronWhen you're running a business it's important to have processes in place! From training programs to steps of service to keeping an eye on your employees and making sure they're upholding your standards, it all begins with strong processes. Here's a...2487falsefullhttps://www.spreaker.com/episode/introduction-bra-fittings-and-you-knows--42387068Buzzsprout-6628762Tue, 01 Dec 2020 04:00:00 +0000Jay SkowronThis is an all-over-the-place introduction to what we hope this podcast will be about. We'll touch on many different things in the future!2138customer service,hospitality,restaurants,reviews,yelpfalsefull