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<rss xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:podcast="https://podcastindex.org/namespace/1.0" xmlns:media="http://search.yahoo.com/mrss/" version="2.0"><channel><title>Reach Your Do Point®</title><link>https://www.spreaker.com/podcast/reach-your-do-point--4647792</link><description><![CDATA[On this podcast, host Roy Atkinson will be sharing stories from many who have found their Do Point® and eliminated the barriers to their success. (Do Point® is a registered trademark by Roy Atkinson)]]></description><atom:link href="https://www.spreaker.com/show/4647792/episodes/feed" rel="self" type="application/rss+xml"/><language>en</language><category>Business</category><copyright>Copyright Roy Atkinson</copyright><image><url>https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/78178d6981851ba55fe973eb5e6ff3b4.jpg</url><title>Reach Your Do Point®</title><link>https://www.spreaker.com/podcast/reach-your-do-point--4647792</link></image><lastBuildDate>Wed, 05 Aug 2026 20:14:42 +0000</lastBuildDate><itunes:author>Roy Atkinson</itunes:author><itunes:owner><itunes:name>Roy Atkinson</itunes:name><itunes:email>feeds@spreaker.com</itunes:email></itunes:owner><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/78178d6981851ba55fe973eb5e6ff3b4.jpg"/><itunes:subtitle>On this podcast, host Roy Atkinson will be sharing stories from many who have found their Do Point® and eliminated the barriers to their success. (Do Point® is a registered trademark by Roy Atkinson)</itunes:subtitle><itunes:summary><![CDATA[On this podcast, host Roy Atkinson will be sharing stories from many who have found their Do Point® and eliminated the barriers to their success. (Do Point® is a registered trademark by Roy Atkinson)]]></itunes:summary><itunes:category text="Business"/><itunes:explicit>false</itunes:explicit><itunes:type>episodic</itunes:type><item><title>Finding Alignment - Marie Clark</title><link>https://www.spreaker.com/episode/finding-alignment-marie-clark--73513179</link><description><![CDATA[The workplace sometimes feels like a battleground between personal values and corporate expectations. In this episode of the Reach Your Do Point® podcast, Roy connected with career coach <a href="https://www.linkedin.com/in/mariemclark/" target="_blank" rel="noreferrer noopener">Marie Clark</a> of <a href="https://www.movetojoycoaching.com" target="_blank" rel="noreferrer noopener">Move To Joy Coaching</a> to discuss how alignment—or lack of it—can affect our careers and well-being. <br /><br />In our conversation, we explored how different generations perceive this alignment. Marie noted that many of her Gen Z clients are more vocal about their need for sustainability and meaningful work. This generation is not afraid to call out discrepancies between corporate values and actual practices, which can lead to frustration and chronic stress.<br /><br />You can find out more on the <a href="https://www.movetojoycoaching.com" target="_blank" rel="noreferrer noopener">Move To Joy</a> website, including more about the M.A.P. Process,]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/73513179</guid><pubDate>Wed, 05 Aug 2026 20:14:16 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/73513179/finding_alignment_marie_clark.mp3" length="21509477" type="audio/mpeg"/><podcast:transcript url="https://substack.com/@royatkinson1" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>The workplace sometimes feels like a battleground between personal values and corporate expectations. In this episode of the Reach Your Do Point® podcast, Roy connected with career coach https://www.linkedin.com/in/mariemclark/ of...</itunes:subtitle><itunes:summary><![CDATA[The workplace sometimes feels like a battleground between personal values and corporate expectations. In this episode of the Reach Your Do Point® podcast, Roy connected with career coach <a href="https://www.linkedin.com/in/mariemclark/" target="_blank" rel="noreferrer noopener">Marie Clark</a> of <a href="https://www.movetojoycoaching.com" target="_blank" rel="noreferrer noopener">Move To Joy Coaching</a> to discuss how alignment—or lack of it—can affect our careers and well-being. <br /><br />In our conversation, we explored how different generations perceive this alignment. Marie noted that many of her Gen Z clients are more vocal about their need for sustainability and meaningful work. This generation is not afraid to call out discrepancies between corporate values and actual practices, which can lead to frustration and chronic stress.<br /><br />You can find out more on the <a href="https://www.movetojoycoaching.com" target="_blank" rel="noreferrer noopener">Move To Joy</a> website, including more about the M.A.P. Process,]]></itunes:summary><itunes:duration>1345</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/291146ba3260e462fa4bc7c6a4e62afc.jpg"/><itunes:season>3</itunes:season><itunes:episode>7</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>More Than a Motto - Justin Robbins</title><link>https://www.spreaker.com/episode/more-than-a-motto-justin-robbins--73032258</link><description><![CDATA[In this episode, Roy Atkinson interviews <a href="https://www.linkedin.com/in/justinmrobbins/" target="_blank" rel="noreferrer noopener">Justin Robbins</a>, Founder of <a href="https://metricsherpa.com" target="_blank" rel="noreferrer noopener">Metric Sherpa</a>, about his new book 'More Than a Motto,' exploring how organizations can build habits that connect purpose to practice and create a more human, effective work environment. RHYTHM is the key!]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/73032258</guid><pubDate>Fri, 17 Jul 2026 19:14:14 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/73032258/more_than_a_motto_justin_robbins.mp3" length="28851765" type="audio/mpeg"/><podcast:transcript url="https://substack.com/@royatkinson1" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this episode, Roy Atkinson interviews https://www.linkedin.com/in/justinmrobbins/, Founder of https://metricsherpa.com, about his new book 'More Than a Motto,' exploring how organizations can build habits that connect purpose to practice and create...</itunes:subtitle><itunes:summary><![CDATA[In this episode, Roy Atkinson interviews <a href="https://www.linkedin.com/in/justinmrobbins/" target="_blank" rel="noreferrer noopener">Justin Robbins</a>, Founder of <a href="https://metricsherpa.com" target="_blank" rel="noreferrer noopener">Metric Sherpa</a>, about his new book 'More Than a Motto,' exploring how organizations can build habits that connect purpose to practice and create a more human, effective work environment. RHYTHM is the key!]]></itunes:summary><itunes:duration>1804</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/560f2ba152d937862e0b4f076744dafc.jpg"/><itunes:season>3</itunes:season><itunes:episode>6</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>The Importance of a Corporate Narrative - Alan Berkson</title><link>https://www.spreaker.com/episode/the-importance-of-a-corporate-narrative-alan-berkson--72193440</link><description><![CDATA[In this interview, Alan Berkson discusses the importance of composing a corporate narrative and how organizations can build trust through transparency, engagement, and proactivity. Learn the importance of a compelling story that aligns with your brand and resonates with stakeholders. The book is "The 10 Commandments of Successful Corporate Narratives" by Jeff Gomez and Alan Berkson.<br /><br />The book: https://www.intelligistgroup.com/ten-commandments]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/72193440</guid><pubDate>Wed, 27 May 2026 21:27:05 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/72193440/corporate_narrative_alan_berkson.mp3" length="33824225" type="audio/mpeg"/><podcast:transcript url="https://royatkinson1.substack.com/p/the-importance-of-a-corporate-narrative" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this interview, Alan Berkson discusses the importance of composing a corporate narrative and how organizations can build trust through transparency, engagement, and proactivity. Learn the importance of a compelling story that aligns with your brand...</itunes:subtitle><itunes:summary><![CDATA[In this interview, Alan Berkson discusses the importance of composing a corporate narrative and how organizations can build trust through transparency, engagement, and proactivity. Learn the importance of a compelling story that aligns with your brand and resonates with stakeholders. The book is "The 10 Commandments of Successful Corporate Narratives" by Jeff Gomez and Alan Berkson.<br /><br />The book: https://www.intelligistgroup.com/ten-commandments]]></itunes:summary><itunes:duration>2114</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/223ab73dea563bd543c4203c7055d24d.jpg"/><itunes:season>3</itunes:season><itunes:episode>5</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>The Power of Mentorship - Luke Keultjes</title><link>https://www.spreaker.com/episode/the-power-of-mentorship-luke-keultjes--71589309</link><description><![CDATA[In this episode, Roy Atkinson and <a href="https://www.linkedin.com/in/lukekeultjes/" target="_blank" rel="noreferrer noopener">Luke Keultjes</a> explore the transformative power of mentorship. They discuss the three core elements of effective mentoring: clarity, context, and confidence, and differentiate between momentary and mainstay mentorships, highlighting their impact on career growth, self-confidence, and organizational retention.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/71589309</guid><pubDate>Thu, 23 Apr 2026 13:24:21 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/71589309/the_power_of_mentorship_luke_keultjes.mp3" length="29514648" type="audio/mpeg"/><podcast:transcript url="https://substack.com/@royatkinson1" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this episode, Roy Atkinson and https://www.linkedin.com/in/lukekeultjes/ explore the transformative power of mentorship. They discuss the three core elements of effective mentoring: clarity, context, and confidence, and differentiate between...</itunes:subtitle><itunes:summary><![CDATA[In this episode, Roy Atkinson and <a href="https://www.linkedin.com/in/lukekeultjes/" target="_blank" rel="noreferrer noopener">Luke Keultjes</a> explore the transformative power of mentorship. They discuss the three core elements of effective mentoring: clarity, context, and confidence, and differentiate between momentary and mainstay mentorships, highlighting their impact on career growth, self-confidence, and organizational retention.]]></itunes:summary><itunes:duration>1845</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/9e97531238b7b42def134b0d9cdfc780.jpg"/><itunes:season>3</itunes:season><itunes:episode>4</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>The Skills AI Can't Replace - Jeff Toister</title><link>https://www.spreaker.com/episode/the-skills-ai-can-t-replace-jeff-toister--71121567</link><description><![CDATA[Jeff Toister is a leading authority on customer service, with five books to his name, including the widely acclaimed "Service Culture Handbook" and his latest: “Human Service: The Skills AI Can’t Replace.” With over 11,000 professionals subscribing to his tips and millions benefiting from his training courses, Jeff’s expertise is rooted in real-world experience. His insights are particularly valuable in today’s environment where AI is becoming increasingly prevalent in customer interactions. Jeff reached his Do Point® at the very beginning of his customer service career.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/71121567</guid><pubDate>Sun, 05 Apr 2026 22:02:21 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/71121567/the_skills_ai_can_t_replace_jeff_toister.mp3" length="29049460" type="audio/mpeg"/><podcast:transcript url="https://substack.com/@royatkinson1https://substack.com/@royatkinson1" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>Jeff Toister is a leading authority on customer service, with five books to his name, including the widely acclaimed "Service Culture Handbook" and his latest: “Human Service: The Skills AI Can’t Replace.” With over 11,000 professionals subscribing to...</itunes:subtitle><itunes:summary><![CDATA[Jeff Toister is a leading authority on customer service, with five books to his name, including the widely acclaimed "Service Culture Handbook" and his latest: “Human Service: The Skills AI Can’t Replace.” With over 11,000 professionals subscribing to his tips and millions benefiting from his training courses, Jeff’s expertise is rooted in real-world experience. His insights are particularly valuable in today’s environment where AI is becoming increasingly prevalent in customer interactions. Jeff reached his Do Point® at the very beginning of his customer service career.]]></itunes:summary><itunes:duration>1816</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/f321892e7a1e19cc4e6d929819b1c7e3.jpg"/><itunes:season>3</itunes:season><itunes:episode>3</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Unstoppable - Rebel Brown</title><link>https://www.spreaker.com/episode/unstoppable-rebel-brown--70397528</link><description><![CDATA[In this engaging interview, <a href="https://rebelbrown.com" target="_blank" rel="noreferrer noopener">Rebel Brown</a> shares insights on overcoming mental barriers, the power of the quantum field, and how to find your Do Point® to unlock your full potential. Discover practical strategies rooted in neuroscience and ancient wisdom to reshape your mindset and live a more fulfilled life.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/70397528</guid><pubDate>Mon, 02 Mar 2026 22:19:37 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/70397528/unstoppable_rebel_brown.mp3" length="27433212" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this engaging interview, https://rebelbrown.com shares insights on overcoming mental barriers, the power of the quantum field, and how to find your Do Point® to unlock your full potential. Discover practical strategies rooted in neuroscience and...</itunes:subtitle><itunes:summary><![CDATA[In this engaging interview, <a href="https://rebelbrown.com" target="_blank" rel="noreferrer noopener">Rebel Brown</a> shares insights on overcoming mental barriers, the power of the quantum field, and how to find your Do Point® to unlock your full potential. Discover practical strategies rooted in neuroscience and ancient wisdom to reshape your mindset and live a more fulfilled life.]]></itunes:summary><itunes:duration>1715</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/1a7c3c0cb2d792ee8674864fdcae386e.jpg"/><itunes:season>3</itunes:season><itunes:episode>2</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Outside-In Thinking - Ken Gonzalez</title><link>https://www.spreaker.com/episode/outside-in-thinking-ken-gonzalez--69723436</link><description><![CDATA[In this conversation, Roy Atkinson and <a href="https://www.linkedin.com/in/kengon/" target="_blank" rel="noreferrer noopener">Ken Gonzalez</a> explore the concept of outside-in thinking, emphasizing the importance of understanding customer perspectives in business of any kind. They discuss the significance of vision and mission statements in organizations, the role of technology in enhancing customer experience, and the impact of AI on the workplace. The dialogue highlights the need for a holistic view that balances customer needs with provider capabilities, and the ongoing evolution of work in the age of AI.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/69723436</guid><pubDate>Sun, 01 Feb 2026 16:46:12 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/69723436/reach_your_do_point_ken_gonzalez.mp3" length="27323288" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this conversation, Roy Atkinson and https://www.linkedin.com/in/kengon/ explore the concept of outside-in thinking, emphasizing the importance of understanding customer perspectives in business of any kind. They discuss the significance of vision...</itunes:subtitle><itunes:summary><![CDATA[In this conversation, Roy Atkinson and <a href="https://www.linkedin.com/in/kengon/" target="_blank" rel="noreferrer noopener">Ken Gonzalez</a> explore the concept of outside-in thinking, emphasizing the importance of understanding customer perspectives in business of any kind. They discuss the significance of vision and mission statements in organizations, the role of technology in enhancing customer experience, and the impact of AI on the workplace. The dialogue highlights the need for a holistic view that balances customer needs with provider capabilities, and the ongoing evolution of work in the age of AI.]]></itunes:summary><itunes:duration>1708</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/912907f008ad75cec84fdf06345c6428.jpg"/><itunes:season>3</itunes:season><itunes:episode>1</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Community in the Digital Age - Claire Agutter</title><link>https://www.spreaker.com/episode/community-in-the-digital-age-claire-agutter--68948729</link><description><![CDATA[In this conversation, Roy Atkinson speaks with <a href="https://www.linkedin.com/in/claireagutter/" target="_blank" rel="noreferrer noopener">Claire Agutter</a> about her extensive experience in IT service management and the importance of Service Integration and Management (SIAM). They discuss the evolution of IT service management, the significance of community building, and the role of fun in professional development. Claire shares insights into the business model of <a href="https://www.scopism.com/" target="_blank" rel="noreferrer noopener">Scopism</a> and her thoughts on the future of AI in the industry.<br /><br /><a href="https://www.linkedin.com/posts/claireagutter_last-night-at-the-itsmf-uk-conference-i-received-activity-7394023837509713921-m-GX/" target="_blank" rel="noreferrer noopener">About Claire's Paul Rappaport Lifetime Achievement Award</a><br /><br />ITIL® and PRINCE2® are registered trademarks of PeopleCert.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/68948729</guid><pubDate>Mon, 08 Dec 2025 20:44:53 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/68948729/community_in_the_digital_age_claire_agutter.mp3" length="28277908" type="audio/mpeg"/><podcast:transcript url="https://royatkinson1.substack.com" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this conversation, Roy Atkinson speaks with https://www.linkedin.com/in/claireagutter/ about her extensive experience in IT service management and the importance of Service Integration and Management (SIAM). They discuss the evolution of IT service...</itunes:subtitle><itunes:summary><![CDATA[In this conversation, Roy Atkinson speaks with <a href="https://www.linkedin.com/in/claireagutter/" target="_blank" rel="noreferrer noopener">Claire Agutter</a> about her extensive experience in IT service management and the importance of Service Integration and Management (SIAM). They discuss the evolution of IT service management, the significance of community building, and the role of fun in professional development. Claire shares insights into the business model of <a href="https://www.scopism.com/" target="_blank" rel="noreferrer noopener">Scopism</a> and her thoughts on the future of AI in the industry.<br /><br /><a href="https://www.linkedin.com/posts/claireagutter_last-night-at-the-itsmf-uk-conference-i-received-activity-7394023837509713921-m-GX/" target="_blank" rel="noreferrer noopener">About Claire's Paul Rappaport Lifetime Achievement Award</a><br /><br />ITIL® and PRINCE2® are registered trademarks of PeopleCert.]]></itunes:summary><itunes:duration>1768</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/edd9f82f7cbc53c5bbac31aac8393187.jpg"/><itunes:season>2</itunes:season><itunes:episode>20</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>The Value of Outreach - Pete McGarahan</title><link>https://www.spreaker.com/episode/the-value-of-outreach-pete-mcgarahan--68124243</link><description><![CDATA[In this conversation, Roy Atkinson and <a href="https://www.linkedin.com/in/pete-mcgarahan-00a883/" target="_blank" rel="noreferrer noopener">Pete McGarahan</a> discuss the importance of maintaining connections in both personal and professional realms. They explore themes of leadership, team development, and the impact of AI on service and support. The discussion emphasizes the need for organizations to enhance customer experiences and the value of outreach and mindfulness in building relationships. The conversation concludes with thoughts on future discussions around leadership and employee care.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/68124243</guid><pubDate>Mon, 13 Oct 2025 21:41:44 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/68124243/pete_mcgarahan_the_value_of_outreach.mp3" length="24721075" type="audio/mpeg"/><podcast:transcript url="https://substack.com/@royatkinson1/posts" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this conversation, Roy Atkinson and https://www.linkedin.com/in/pete-mcgarahan-00a883/ discuss the importance of maintaining connections in both personal and professional realms. They explore themes of leadership, team development, and the impact...</itunes:subtitle><itunes:summary><![CDATA[In this conversation, Roy Atkinson and <a href="https://www.linkedin.com/in/pete-mcgarahan-00a883/" target="_blank" rel="noreferrer noopener">Pete McGarahan</a> discuss the importance of maintaining connections in both personal and professional realms. They explore themes of leadership, team development, and the impact of AI on service and support. The discussion emphasizes the need for organizations to enhance customer experiences and the value of outreach and mindfulness in building relationships. The conversation concludes with thoughts on future discussions around leadership and employee care.]]></itunes:summary><itunes:duration>1546</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/21f90a24306f16c22fb6b36bf50184b4.jpg"/><itunes:season>2</itunes:season><itunes:episode>19</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Kirk Weisler - Build Your Initiative</title><link>https://www.spreaker.com/episode/kirk-weisler-build-your-initiative--67532844</link><description><![CDATA[In this friendly conversation with Roy Atkinson, <a href="https://kirkweisler.com/" target="_blank" rel="noreferrer noopener">Kirk Weisler</a> shares insights on personal growth, the importance of community, and the impact of technology on our lives. He discusses his new project, Walkie-Talkie Socks™, which aims to inspire positivity and intention through mismatched socks. The discussion also touches on the significance of taking initiative, overcoming barriers, and the value of regular connections with others. Kirk emphasizes the need to embrace hard challenges for personal development and the influence of community support in achieving our goals.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/67532844</guid><pubDate>Wed, 27 Aug 2025 17:33:31 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/67532844/kirk_weisler_build_your_initiative.mp3" length="35097747" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this friendly conversation with Roy Atkinson, https://kirkweisler.com/ shares insights on personal growth, the importance of community, and the impact of technology on our lives. He discusses his new project, Walkie-Talkie Socks™, which aims to...</itunes:subtitle><itunes:summary><![CDATA[In this friendly conversation with Roy Atkinson, <a href="https://kirkweisler.com/" target="_blank" rel="noreferrer noopener">Kirk Weisler</a> shares insights on personal growth, the importance of community, and the impact of technology on our lives. He discusses his new project, Walkie-Talkie Socks™, which aims to inspire positivity and intention through mismatched socks. The discussion also touches on the significance of taking initiative, overcoming barriers, and the value of regular connections with others. Kirk emphasizes the need to embrace hard challenges for personal development and the influence of community support in achieving our goals.]]></itunes:summary><itunes:duration>2194</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/e079897be4604890ebbfb658762d0c9a.jpg"/><itunes:season>2</itunes:season><itunes:episode>18</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Content and Influence - Tom Augenthaler</title><link>https://www.spreaker.com/episode/content-and-influence-tom-augenthaler--67261611</link><description><![CDATA[In this episode of the Reach Your Do Point® podcast, host Roy Atkinson speaks with <a href="https://www.linkedin.com/in/taugenthaler/" target="_blank" rel="noreferrer noopener">Tom Augenthaler </a>of <a href="https://www.linkedin.com/company/551-media/" target="_blank" rel="noreferrer noopener">551 Media</a>, an expert in B2B influencer marketing. They discuss the evolution of influencer marketing, the differences between B2B and B2C influencers, and the current trends shaping the industry. Tom shares insights on how businesses can leverage influencers to enhance their brand messaging and engage their target audience effectively. The conversation also touches on the future of influencer marketing, including the rise of virtual influencers and the integration of AI in marketing strategies.(Apologies for some audio snags, including echo, in this episode.)]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/67261611</guid><pubDate>Tue, 05 Aug 2025 19:24:48 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/67261611/content_and_influence_tom_augenthaler.mp3" length="27694018" type="audio/mpeg"/><podcast:transcript url="https://royatkinson1.substack.com/p/content-and-influence-tom-augenthaler" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this episode of the Reach Your Do Point® podcast, host Roy Atkinson speaks with https://www.linkedin.com/in/taugenthaler/of https://www.linkedin.com/company/551-media/, an expert in B2B influencer marketing. They discuss the evolution of influencer...</itunes:subtitle><itunes:summary><![CDATA[In this episode of the Reach Your Do Point® podcast, host Roy Atkinson speaks with <a href="https://www.linkedin.com/in/taugenthaler/" target="_blank" rel="noreferrer noopener">Tom Augenthaler </a>of <a href="https://www.linkedin.com/company/551-media/" target="_blank" rel="noreferrer noopener">551 Media</a>, an expert in B2B influencer marketing. They discuss the evolution of influencer marketing, the differences between B2B and B2C influencers, and the current trends shaping the industry. Tom shares insights on how businesses can leverage influencers to enhance their brand messaging and engage their target audience effectively. The conversation also touches on the future of influencer marketing, including the rise of virtual influencers and the integration of AI in marketing strategies.(Apologies for some audio snags, including echo, in this episode.)]]></itunes:summary><itunes:duration>1731</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/7a0d4fb96628adb1c2ebdcf8d3ee28a6.jpg"/><itunes:season>2</itunes:season><itunes:episode>17</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Stirring Stillness - Rich Ackerman</title><link>https://www.spreaker.com/episode/stirring-stillness-rich-ackerman--67017379</link><description><![CDATA[In this episode of the Reach Your Do Point® podcast, host Roy Atkinson interviews Rich Ackerman, a photographer and owner of Image with Vision, Inc. They discuss Rich's journey in photography, focusing on his work that captures the beauty of fragile ecosystems, particularly the Tongass Forest in Alaska and the dunes of Lake Michigan. Rich shares his philosophy of 'stirring stillness' through his art, the importance of environmental awareness, and the unique ecosystems he has documented. The conversation also touches on the significance of access to natural spaces and the artistic choice of black and white photography.<br /><br />Rich's books: https://www.imagewithvision.com/books]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/67017379</guid><pubDate>Thu, 17 Jul 2025 18:11:08 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/67017379/stirring_stillness_rich_ackerman.mp3" length="23253203" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this episode of the Reach Your Do Point® podcast, host Roy Atkinson interviews Rich Ackerman, a photographer and owner of Image with Vision, Inc. They discuss Rich's journey in photography, focusing on his work that captures the beauty of fragile...</itunes:subtitle><itunes:summary><![CDATA[In this episode of the Reach Your Do Point® podcast, host Roy Atkinson interviews Rich Ackerman, a photographer and owner of Image with Vision, Inc. They discuss Rich's journey in photography, focusing on his work that captures the beauty of fragile ecosystems, particularly the Tongass Forest in Alaska and the dunes of Lake Michigan. Rich shares his philosophy of 'stirring stillness' through his art, the importance of environmental awareness, and the unique ecosystems he has documented. The conversation also touches on the significance of access to natural spaces and the artistic choice of black and white photography.<br /><br />Rich's books: https://www.imagewithvision.com/books]]></itunes:summary><itunes:duration>1454</itunes:duration><itunes:keywords>photography</itunes:keywords><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/061568a3adab3ee2c4d8cacb4130174d.jpg"/><itunes:season>2</itunes:season><itunes:episode>16</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Embracing Growth by Facing Discomfort - Matt Beran</title><link>https://www.spreaker.com/episode/embracing-growth-by-facing-discomfort-matt-beran--66888655</link><description><![CDATA[In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Matt Beran, a product specialist at <a href="https://invgate.com/" target="_blank" rel="noreferrer noopener">InvGate</a> and the host of the <a href="https://invgate.com/ticket-volume" target="_blank" rel="noreferrer noopener">Ticket Volume</a> podcast, about his extensive experience in IT service management and the evolution of the industry. They discuss the formation of the Open Service Community, the importance of community in professional growth, and the changing role of IT in business. Matt shares insights on the integration of AI in ITSM, the significance of user involvement in service design, and the necessity of embracing discomfort for personal and professional development.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/66888655</guid><pubDate>Mon, 07 Jul 2025 19:59:53 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/66888655/embracing_growth_by_facing_discomfort_matt_beran.mp3" length="33754008" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Matt Beran, a product specialist at https://invgate.com/ and the host of the https://invgate.com/ticket-volume podcast, about his extensive experience in IT service...</itunes:subtitle><itunes:summary><![CDATA[In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Matt Beran, a product specialist at <a href="https://invgate.com/" target="_blank" rel="noreferrer noopener">InvGate</a> and the host of the <a href="https://invgate.com/ticket-volume" target="_blank" rel="noreferrer noopener">Ticket Volume</a> podcast, about his extensive experience in IT service management and the evolution of the industry. They discuss the formation of the Open Service Community, the importance of community in professional growth, and the changing role of IT in business. Matt shares insights on the integration of AI in ITSM, the significance of user involvement in service design, and the necessity of embracing discomfort for personal and professional development.]]></itunes:summary><itunes:duration>2110</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/325c8dc3db09763046e6adef907bcde6.jpg"/><itunes:season>2</itunes:season><itunes:episode>15</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>The Creative Power of Words - Sheila Nazari</title><link>https://www.spreaker.com/episode/the-creative-power-of-words-sheila-nazari--66633690</link><description><![CDATA[In fifth grade, Sheila wrote a story about a dog and read it to her class. People liked it and asked her to finish it. She wrote for her high school paper and won a couple of awards, and was selected as the representative from her school to enter a nationwide writing contest. She attended Boston University, where she wrote for the newspaper and worked at the alumni magazine. Sheila started out as a Journalism major but switched to Communication.<br /><br />In this episode, Sheila talks about why public speaking matters, what her "Five P's"  of speaking are about, and why she thinks writing is important. <br /><br />https://www.sheilanazari.net/books]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/66633690</guid><pubDate>Thu, 19 Jun 2025 19:03:59 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/66633690/sheilanazari.mp3" length="25989164" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In fifth grade, Sheila wrote a story about a dog and read it to her class. People liked it and asked her to finish it. She wrote for her high school paper and won a couple of awards, and was selected as the representative from her school to enter a...</itunes:subtitle><itunes:summary><![CDATA[In fifth grade, Sheila wrote a story about a dog and read it to her class. People liked it and asked her to finish it. She wrote for her high school paper and won a couple of awards, and was selected as the representative from her school to enter a nationwide writing contest. She attended Boston University, where she wrote for the newspaper and worked at the alumni magazine. Sheila started out as a Journalism major but switched to Communication.<br /><br />In this episode, Sheila talks about why public speaking matters, what her "Five P's"  of speaking are about, and why she thinks writing is important. <br /><br />https://www.sheilanazari.net/books]]></itunes:summary><itunes:duration>1625</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/c6771d7798186f5115134c6a4c58a0fa.jpg"/><itunes:season>2</itunes:season><itunes:episode>14</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Entrepreneurial Viewpoints - Kate Morgan</title><link>https://www.spreaker.com/episode/entrepreneurial-viewpoints-kate-morgan--66480911</link><description><![CDATA[In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Kate Morgan, founder of Boston Human Capital Partners. They discuss the challenges of talent acquisition and HR, the importance of understanding company culture, and the role of the Entrepreneurs' Organization in supporting entrepreneurs. Kate shares insights from her upcoming book 'Custom Fit', which focuses on effective hiring strategies.. The conversation concludes with Kate's thoughts on growth strategies and the entrepreneurial mindset needed to navigate challenging market conditions.<br />Kate's book, "Custom Fit," is published by Forbes. Available for pre-order. Release date: July 29, 2025<br /><br />ITIL® is a registered trademark of PeopleCert.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/66480911</guid><pubDate>Mon, 09 Jun 2025 22:56:28 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/66480911/entrepreneurial_viewpoints_kate_morgan.mp3" length="25714146" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Kate Morgan, founder of Boston Human Capital Partners. They discuss the challenges of talent acquisition and HR, the importance of understanding company culture, and the...</itunes:subtitle><itunes:summary><![CDATA[In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Kate Morgan, founder of Boston Human Capital Partners. They discuss the challenges of talent acquisition and HR, the importance of understanding company culture, and the role of the Entrepreneurs' Organization in supporting entrepreneurs. Kate shares insights from her upcoming book 'Custom Fit', which focuses on effective hiring strategies.. The conversation concludes with Kate's thoughts on growth strategies and the entrepreneurial mindset needed to navigate challenging market conditions.<br />Kate's book, "Custom Fit," is published by Forbes. Available for pre-order. Release date: July 29, 2025<br /><br />ITIL® is a registered trademark of PeopleCert.]]></itunes:summary><itunes:duration>1608</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/57e8366207ba32627e51dbf5ac6f60a3.jpg"/><itunes:season>2</itunes:season><itunes:episode>13</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Relentless Learning with Genefa Murphy</title><link>https://www.spreaker.com/episode/relentless-learning-with-genefa-murphy--66358766</link><description><![CDATA[This episode of the Reach Your Do Point® podcast features Genefa Murphy, CMO of Udemy. We discuss the evolving landscape of learning and technology, Genefa's PhD in User Acceptance of Technology, the opportunities and challenges presented by AI in marketing, and the significant increase in interest in AI-related courses on Udemy. Genefa discusses Gen Z's interest in the need for critical thinking, and maintaining human connections in an increasingly AI-driven business world.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/66358766</guid><pubDate>Sun, 01 Jun 2025 19:49:05 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/66358766/relentleslearning.mp3" length="25872135" type="audio/mpeg"/><podcast:transcript url="https://royatkinson1.substack.com/p/relentless-learning?utm_source=substack&amp;amp;utm_content=feed%3Arecommended%3Acopy_link" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>This episode of the Reach Your Do Point® podcast features Genefa Murphy, CMO of Udemy. We discuss the evolving landscape of learning and technology, Genefa's PhD in User Acceptance of Technology, the opportunities and challenges presented by AI in...</itunes:subtitle><itunes:summary><![CDATA[This episode of the Reach Your Do Point® podcast features Genefa Murphy, CMO of Udemy. We discuss the evolving landscape of learning and technology, Genefa's PhD in User Acceptance of Technology, the opportunities and challenges presented by AI in marketing, and the significant increase in interest in AI-related courses on Udemy. Genefa discusses Gen Z's interest in the need for critical thinking, and maintaining human connections in an increasingly AI-driven business world.]]></itunes:summary><itunes:duration>1617</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/b4daf344e3c5aeb9eae7feb8e4dce821.jpg"/><itunes:season>2</itunes:season><itunes:episode>12</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>IT Service Management Meets Human-Centered Design - Katrina Macdermid</title><link>https://www.spreaker.com/episode/it-service-management-meets-human-centered-design-katrina-macdermid--66273499</link><description><![CDATA[In this conversation, Roy Atkinson and Katrina Macdermid discuss the concept of HumanisingIT™, which integrates human-centered design principles into IT service management. Katrina shares her journey from traditional IT service management to embracing human-centered design, emphasizing the need for empathy and understanding in solving complex IT problems. They explore the challenges faced in IT service management, the importance of communication, and the necessity of recognizing assumptions in order to innovate effectively. The discussion highlights the need for frameworks that allow organizations to adapt and improve their processes while considering their unique cultures and structures.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/66273499</guid><pubDate>Sun, 25 May 2025 19:47:05 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/66273499/it_service_management_meets_human_centered_design_katrina_macdermid.mp3" length="16158346" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this conversation, Roy Atkinson and Katrina Macdermid discuss the concept of HumanisingIT™, which integrates human-centered design principles into IT service management. Katrina shares her journey from traditional IT service management to embracing...</itunes:subtitle><itunes:summary><![CDATA[In this conversation, Roy Atkinson and Katrina Macdermid discuss the concept of HumanisingIT™, which integrates human-centered design principles into IT service management. Katrina shares her journey from traditional IT service management to embracing human-centered design, emphasizing the need for empathy and understanding in solving complex IT problems. They explore the challenges faced in IT service management, the importance of communication, and the necessity of recognizing assumptions in order to innovate effectively. The discussion highlights the need for frameworks that allow organizations to adapt and improve their processes while considering their unique cultures and structures.]]></itunes:summary><itunes:duration>1010</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/00e48d788039e609c39703104e9b32ef.jpg"/><itunes:season>2</itunes:season><itunes:episode>11</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>IT to Musical Theater - Charles T. Betz</title><link>https://www.spreaker.com/episode/it-to-musical-theater-charles-t-betz--66032687</link><description><![CDATA[In this episode, Roy Atkinson interviews Charles T. Betz, a composer, lyricist, and arranger with a rich background in music and a unique journey from IT to musical theater. They discuss Charlie's experiences in music education, his transition to IT, and his return to music through songwriting and composing musicals. Charlie shares insights into his creative process, collaborations, and upcoming projects, including a concert honoring the Mississippi River and a full-length musical in development.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/66032687</guid><pubDate>Sat, 10 May 2025 21:34:36 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/66032687/it_to_musical_theater_charles_t_betz.mp3" length="30942397" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this episode, Roy Atkinson interviews Charles T. Betz, a composer, lyricist, and arranger with a rich background in music and a unique journey from IT to musical theater. They discuss Charlie's experiences in music education, his transition to IT,...</itunes:subtitle><itunes:summary><![CDATA[In this episode, Roy Atkinson interviews Charles T. Betz, a composer, lyricist, and arranger with a rich background in music and a unique journey from IT to musical theater. They discuss Charlie's experiences in music education, his transition to IT, and his return to music through songwriting and composing musicals. Charlie shares insights into his creative process, collaborations, and upcoming projects, including a concert honoring the Mississippi River and a full-length musical in development.]]></itunes:summary><itunes:duration>1934</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/ca7e1a781e0655d14a806ee7081fe1ff.jpg"/><itunes:season>2</itunes:season><itunes:episode>10</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Influence: The Essence of Leadership - N.J. Robinson</title><link>https://www.spreaker.com/episode/influence-the-essence-of-leadership-n-j-robinson--65708742</link><description><![CDATA[In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with <a href="https://www.linkedin.com/in/njrobinson/" target="_blank" rel="noreferrer noopener">N.J. Robinson</a> of Hi-Tech Leadership, a US Air Force veteran and IT professional, about the essence of leadership, the transition from technical roles to leadership positions, and the importance of ethical practices in technology. N.J. emphasizes the need for strong leadership in the age of AI, the influence of military training on his leadership style, and the significance of building trust and celebrating successes within teams. The conversation highlights the impact of leadership on personal and professional development, as well as the importance of fostering a supportive environment for team members.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/65708742</guid><pubDate>Fri, 25 Apr 2025 12:35:07 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/65708742/dopoint_njrobinsonaudio.mp3" length="25441219" type="audio/mpeg"/><podcast:transcript url="https://substack.com/inbox/post/162413827" type="text/plain" language="en"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with https://www.linkedin.com/in/njrobinson/ of Hi-Tech Leadership, a US Air Force veteran and IT professional, about the essence of leadership, the transition from technical...</itunes:subtitle><itunes:summary><![CDATA[In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with <a href="https://www.linkedin.com/in/njrobinson/" target="_blank" rel="noreferrer noopener">N.J. Robinson</a> of Hi-Tech Leadership, a US Air Force veteran and IT professional, about the essence of leadership, the transition from technical roles to leadership positions, and the importance of ethical practices in technology. N.J. emphasizes the need for strong leadership in the age of AI, the influence of military training on his leadership style, and the significance of building trust and celebrating successes within teams. The conversation highlights the impact of leadership on personal and professional development, as well as the importance of fostering a supportive environment for team members.]]></itunes:summary><itunes:duration>1590</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/822522122e2e5d0ed35353ddbb3f55e7.jpg"/><itunes:season>2</itunes:season><itunes:episode>9</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>I'm firmly on Team Human - Dan Turchin</title><link>https://www.spreaker.com/episode/i-m-firmly-on-team-human-dan-turchin--65585548</link><description><![CDATA["<b>Every once in a while, magic bytes disrupt, transform, and inspire. I want a front-row seat when they do." </b>– Dan Turchin <br /><br />In this engaging conversation, Dan Turchin, CEO of <a href="https://peoplereign.io" target="_blank" rel="noreferrer noopener">PeopleReign,</a> and Roy Atkinson explore the evolving relationship between humans and machines, specifically in the context of AI. They discuss the importance of finding a Do Point® where the drive to create and improve becomes irresistible. The dialogue emphasizes the need for a human-centered relationship between people and technology, advocating for a workplace where AI augments human capabilities rather than replacing them. They also delve into the significance of diversity in AI development, the ethical implications of AI interactions, and the cultural guardrails necessary to ensure responsible AI use. ]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/65585548</guid><pubDate>Tue, 15 Apr 2025 21:47:30 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/65585548/reach_your_do_point_dan_turchin.mp3" length="29113826" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>"Every once in a while, magic bytes disrupt, transform, and inspire. I want a front-row seat when they do." – Dan Turchin 

In this engaging conversation, Dan Turchin, CEO of https://peoplereign.io and Roy Atkinson explore the evolving relationship...</itunes:subtitle><itunes:summary><![CDATA["<b>Every once in a while, magic bytes disrupt, transform, and inspire. I want a front-row seat when they do." </b>– Dan Turchin <br /><br />In this engaging conversation, Dan Turchin, CEO of <a href="https://peoplereign.io" target="_blank" rel="noreferrer noopener">PeopleReign,</a> and Roy Atkinson explore the evolving relationship between humans and machines, specifically in the context of AI. They discuss the importance of finding a Do Point® where the drive to create and improve becomes irresistible. The dialogue emphasizes the need for a human-centered relationship between people and technology, advocating for a workplace where AI augments human capabilities rather than replacing them. They also delve into the significance of diversity in AI development, the ethical implications of AI interactions, and the cultural guardrails necessary to ensure responsible AI use. ]]></itunes:summary><itunes:duration>1820</itunes:duration><itunes:keywords>ai</itunes:keywords><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/3f8072ca6c4f88266e18251328529fa7.jpg"/><itunes:season>2</itunes:season><itunes:episode>8</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Customer Service: A Cultural Philosophy with Shep Hyken</title><link>https://www.spreaker.com/episode/customer-service-a-cultural-philosophy-with-shep-hyken--65320612</link><description><![CDATA[In this episode, Roy Atkinson and Shep Hyken delve into the essence of customer service and experience, exploring its timeless principles and the importance of a customer-centric philosophy. They discuss the journey that led Shep to focus on customer service, the role of leadership in shaping customer experience, and the significance of customer feedback and recommendations. The dialogue emphasizes the need for organizations to view customer service as a core philosophy rather than a mere department, and how creating a culture of Amazement can lead to lasting customer loyalty.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/65320612</guid><pubDate>Thu, 03 Apr 2025 10:00:08 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/65320612/dopoint_shep.mp3" length="22888324" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>In this episode, Roy Atkinson and Shep Hyken delve into the essence of customer service and experience, exploring its timeless principles and the importance of a customer-centric philosophy. They discuss the journey that led Shep to focus on customer...</itunes:subtitle><itunes:summary><![CDATA[In this episode, Roy Atkinson and Shep Hyken delve into the essence of customer service and experience, exploring its timeless principles and the importance of a customer-centric philosophy. They discuss the journey that led Shep to focus on customer service, the role of leadership in shaping customer experience, and the significance of customer feedback and recommendations. The dialogue emphasizes the need for organizations to view customer service as a core philosophy rather than a mere department, and how creating a culture of Amazement can lead to lasting customer loyalty.]]></itunes:summary><itunes:duration>1431</itunes:duration><itunes:keywords>custserv,cx</itunes:keywords><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/718df9d92aff36401237b56ee7af2b35.jpg"/><itunes:season>2</itunes:season><itunes:episode>7</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Navigating Governance: Insights from a GRC Expert Part 2</title><link>https://www.spreaker.com/episode/navigating-governance-insights-from-a-grc-expert-part-2--65087903</link><description><![CDATA[Mark Thomas President, <a href="https://escoute.com/" target="_blank" rel="noreferrer noopener"><b>Escoute LLC</b></a> CGEIT, CRISC, CDPSE, COBIT Assessor<br /><br />Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.<br /><br />This episode picks up the conversation where we left off in Part 1, discussing cyber risk.<br /><br />COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.<br />ITIL® is a registered trademark of PeopleCert. All rights reserved.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/65087903</guid><pubDate>Wed, 26 Mar 2025 15:30:07 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/65087903/dopoint_markthomas_part_2.mp3" length="15309471" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>Mark Thomas President, https://escoute.com/ CGEIT, CRISC, CDPSE, COBIT Assessor

Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity,...</itunes:subtitle><itunes:summary><![CDATA[Mark Thomas President, <a href="https://escoute.com/" target="_blank" rel="noreferrer noopener"><b>Escoute LLC</b></a> CGEIT, CRISC, CDPSE, COBIT Assessor<br /><br />Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.<br /><br />This episode picks up the conversation where we left off in Part 1, discussing cyber risk.<br /><br />COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.<br />ITIL® is a registered trademark of PeopleCert. All rights reserved.]]></itunes:summary><itunes:duration>957</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/0b67085bddbb72b848a97e7fdea55a1b.jpg"/><itunes:season>2</itunes:season><itunes:episode>6</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Navigating Governance: Insights from a GRC Expert Part 1</title><link>https://www.spreaker.com/episode/navigating-governance-insights-from-a-grc-expert-part-1--64982279</link><description><![CDATA[Mark Thomas President, <a href="https://escoute.com" target="_blank" rel="noreferrer noopener">Escoute LLC</a> CGEIT, CRISC, CDPSE, COBIT Assessor<br /><br />Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.<br /><br />COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.<br />ITIL® is a registered trademark of PeopleCert. All rights reserved.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/64982279</guid><pubDate>Wed, 19 Mar 2025 21:34:59 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/64982279/dopoint_markthomas_part_1.mp3" length="21285550" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>Mark Thomas President, https://escoute.com CGEIT, CRISC, CDPSE, COBIT Assessor

Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity,...</itunes:subtitle><itunes:summary><![CDATA[Mark Thomas President, <a href="https://escoute.com" target="_blank" rel="noreferrer noopener">Escoute LLC</a> CGEIT, CRISC, CDPSE, COBIT Assessor<br /><br />Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.<br /><br />COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.<br />ITIL® is a registered trademark of PeopleCert. All rights reserved.]]></itunes:summary><itunes:duration>1331</itunes:duration><itunes:keywords>cobit,grc,security</itunes:keywords><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/0b67085bddbb72b848a97e7fdea55a1b.jpg"/><itunes:season>2</itunes:season><itunes:episode>6</itunes:episode><itunes:episodeType>full</itunes:episodeType></item><item><title>Episode 5 - Brad Smith</title><link>https://www.spreaker.com/episode/episode-5-brad-smith--47069237</link><guid isPermaLink="false">https://api.spreaker.com/episode/47069237</guid><pubDate>Wed, 20 Oct 2021 21:21:10 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/47069237/episode_5_brad_smith.mp3" length="20548766" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:duration>1285</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/53388380e112c626964a4a2cf5ab2d13.jpg"/><itunes:episodeType>full</itunes:episodeType></item><item><title>Episode 4 - Pam Wyess</title><link>https://www.spreaker.com/episode/episode-4-pam-wyess--45139772</link><description><![CDATA[Pam Wyess works with new and seasoned managers who want to learn how to make the role of ‘leader’ easier.  Passionate about leadership and connection, she shares simple ways to enhance leaders’ mental fitness and agility so they can consistently do their best work with less overwhelm and more satisfaction <br /> <br />In addition to her background as a police dispatcher, police officer, sergeant, and lieutenant, she’s earned degrees in Communication and Administration, and holds several coaching and training certifications.  Hailing from the Mitten State, she’s a fan of the Detroit Tigers, all dogs, and trips to Dairy Queen. <br />You can learn more about her at <a href="http://www.workplaceresults.com" rel="noopener">www.workplaceresults.com</a> or at <a href="http://www.10-4Solution.com" rel="noopener">www.10-4Solution.com</a>.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/45139772</guid><pubDate>Wed, 02 Jun 2021 18:43:02 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/45139772/episode_4_pam_wyess.mp3" length="24916781" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>Pam Wyess works with new and seasoned managers who want to learn how to make the role of ‘leader’ easier.  Passionate about leadership and connection, she shares simple ways to enhance leaders’ mental fitness and agility so they can consistently do...</itunes:subtitle><itunes:summary><![CDATA[Pam Wyess works with new and seasoned managers who want to learn how to make the role of ‘leader’ easier.  Passionate about leadership and connection, she shares simple ways to enhance leaders’ mental fitness and agility so they can consistently do their best work with less overwhelm and more satisfaction <br /> <br />In addition to her background as a police dispatcher, police officer, sergeant, and lieutenant, she’s earned degrees in Communication and Administration, and holds several coaching and training certifications.  Hailing from the Mitten State, she’s a fan of the Detroit Tigers, all dogs, and trips to Dairy Queen. <br />You can learn more about her at <a href="http://www.workplaceresults.com" rel="noopener">www.workplaceresults.com</a> or at <a href="http://www.10-4Solution.com" rel="noopener">www.10-4Solution.com</a>.]]></itunes:summary><itunes:duration>1558</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/bd82e5a49bd8b1715d673097b96d80db.jpg"/><itunes:episodeType>full</itunes:episodeType></item><item><title>Episode 3 - David Sanker</title><link>https://www.spreaker.com/episode/episode-3-david-sanker--44262639</link><description><![CDATA[Drawing on 12 years of experience in software development and database architecture, David V. Sanker, Ph.D. works with clients to build strong patent portfolios in a variety of areas, including artificial intelligence (AI), machine learning, natural language processing, data visualization software, large-scale database architecture and storage infrastructure, data analytics software, and touch screen technology. As AI tools have become widely available, inventions that use AI have become an increasing portions of his work, including inventions in industrial automation and life sciences. <br />To address the heightened “patent subject matter eligibility” requirements applied to software patents, David has developed expertise in this area.  David delivered a presentation on this topic at the Berkeley/Stanford Advanced Patent Law Institute in 2020 and has a forthcoming article on the topic in March 2021.<br />Although David’s current work is focused on building patent portfolios, he spent the first five years of his legal career in patent litigation, in cases before the US International Trade Commission (USITC), the US Federal Circuit, and in federal district courts. This background in litigation provides valuable insight for building strong patent portfolios.<br />Prior to his career in law, David earned a Ph.D. in mathematics, worked as a software engineer developing large-scale data processing applications, and was an assistant professor of mathematics at Holy Names College. He gained notoriety in 1978 by memorizing pi to 10,000 digits.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/44262639</guid><pubDate>Sat, 10 Apr 2021 08:20:06 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/44262639/episode_3_david_sanker.mp3" length="27292443" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>Drawing on 12 years of experience in software development and database architecture, David V. Sanker, Ph.D. works with clients to build strong patent portfolios in a variety of areas, including artificial intelligence (AI), machine learning, natural...</itunes:subtitle><itunes:summary><![CDATA[Drawing on 12 years of experience in software development and database architecture, David V. Sanker, Ph.D. works with clients to build strong patent portfolios in a variety of areas, including artificial intelligence (AI), machine learning, natural language processing, data visualization software, large-scale database architecture and storage infrastructure, data analytics software, and touch screen technology. As AI tools have become widely available, inventions that use AI have become an increasing portions of his work, including inventions in industrial automation and life sciences. <br />To address the heightened “patent subject matter eligibility” requirements applied to software patents, David has developed expertise in this area.  David delivered a presentation on this topic at the Berkeley/Stanford Advanced Patent Law Institute in 2020 and has a forthcoming article on the topic in March 2021.<br />Although David’s current work is focused on building patent portfolios, he spent the first five years of his legal career in patent litigation, in cases before the US International Trade Commission (USITC), the US Federal Circuit, and in federal district courts. This background in litigation provides valuable insight for building strong patent portfolios.<br />Prior to his career in law, David earned a Ph.D. in mathematics, worked as a software engineer developing large-scale data processing applications, and was an assistant professor of mathematics at Holy Names College. He gained notoriety in 1978 by memorizing pi to 10,000 digits.]]></itunes:summary><itunes:duration>1706</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/47af1ea26d69268849ed54e7941ab7cd.jpg"/><itunes:episodeType>full</itunes:episodeType></item><item><title>Episode 2 - Leslie O'Flahavan</title><link>https://www.spreaker.com/episode/episode-2-leslie-o-flahavan--44068966</link><description><![CDATA[As the owner of E-WRITE (<a href="http://www.ewriteonline.com" rel="noopener">http://www.ewriteonline.com</a>) since 1996, Leslie O’Flahavan has been writing content and teaching customized writing courses for Fortune 500 companies, government agencies, and non-profit organizations. As a result of her work, E-WRITE  clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk. Learn how she went from creative writer to business owner, trainer, and speaker on this episode.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/44068966</guid><pubDate>Fri, 26 Mar 2021 22:00:10 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/44068966/episode_2_leslie_oflahavan.mp3" length="29004827" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>As the owner of E-WRITE (http://www.ewriteonline.com) since 1996, Leslie O’Flahavan has been writing content and teaching customized writing courses for Fortune 500 companies, government agencies, and non-profit organizations. As a result of her work,...</itunes:subtitle><itunes:summary><![CDATA[As the owner of E-WRITE (<a href="http://www.ewriteonline.com" rel="noopener">http://www.ewriteonline.com</a>) since 1996, Leslie O’Flahavan has been writing content and teaching customized writing courses for Fortune 500 companies, government agencies, and non-profit organizations. As a result of her work, E-WRITE  clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk. Learn how she went from creative writer to business owner, trainer, and speaker on this episode.]]></itunes:summary><itunes:duration>1813</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/5173576cb0bce0d30453da07d4315738.jpg"/><itunes:episodeType>full</itunes:episodeType></item><item><title>Episode 1 - Rick DeBruhl</title><link>https://www.spreaker.com/episode/episode-1-rick-debruhl--43616444</link><description><![CDATA[Roy's guest is Rick DeBruhl, an award-winning network television broadcaster with a master’s degree in Media Management. Rick has  spent much of the last 30 years covering auto racing for TV networks like ESPN, ABC and NBC including events like the Indy 500, and since 2003 has been the recognizable voice and face of Barrett-Jackson Collector Car Auctions. He has Interviewed presidents, rock stars and thousands of others, and spent nearly a decade as a consumer reporter and advocate. <br /><br />He is the author of two books:<br />"Communicating at the Right Speed: 52 Ways to Fix Your Professional Communication Troubles" and "The Insider's Guide to Media Training: 99 Tips to Survive Your Interview in the Digital Age."]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/43616444</guid><pubDate>Wed, 24 Feb 2021 14:49:17 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/43616444/episode_1_rick_debruhl.mp3" length="21505832" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>Roy's guest is Rick DeBruhl, an award-winning network television broadcaster with a master’s degree in Media Management. Rick has  spent much of the last 30 years covering auto racing for TV networks like ESPN, ABC and NBC including events like the...</itunes:subtitle><itunes:summary><![CDATA[Roy's guest is Rick DeBruhl, an award-winning network television broadcaster with a master’s degree in Media Management. Rick has  spent much of the last 30 years covering auto racing for TV networks like ESPN, ABC and NBC including events like the Indy 500, and since 2003 has been the recognizable voice and face of Barrett-Jackson Collector Car Auctions. He has Interviewed presidents, rock stars and thousands of others, and spent nearly a decade as a consumer reporter and advocate. <br /><br />He is the author of two books:<br />"Communicating at the Right Speed: 52 Ways to Fix Your Professional Communication Troubles" and "The Insider's Guide to Media Training: 99 Tips to Survive Your Interview in the Digital Age."]]></itunes:summary><itunes:duration>1345</itunes:duration><itunes:keywords>business,career,dopoint</itunes:keywords><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/d178f10fb1f84a4ccddf76fc8f8497c7.jpg"/><itunes:episodeType>full</itunes:episodeType></item><item><title>Do Point® Episode 0 - What's This All About?</title><link>https://www.spreaker.com/episode/do-point-episode-0-what-s-this-all-about--43497719</link><description><![CDATA[Episode 0 is a short introduction to the topic and explains a little about why it caught my interest. We think it will catch yours, too.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/43497719</guid><pubDate>Tue, 16 Feb 2021 21:17:30 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/43497719/do_point_episode_0.mp3" length="7177853" type="audio/mpeg"/><itunes:author>Roy Atkinson</itunes:author><itunes:subtitle>Episode 0 is a short introduction to the topic and explains a little about why it caught my interest. We think it will catch yours, too.</itunes:subtitle><itunes:summary><![CDATA[Episode 0 is a short introduction to the topic and explains a little about why it caught my interest. We think it will catch yours, too.]]></itunes:summary><itunes:duration>180</itunes:duration><itunes:keywords>actionplan,career,decision,dopoint</itunes:keywords><itunes:explicit>false</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/78178d6981851ba55fe973eb5e6ff3b4.jpg"/><itunes:episodeType>full</itunes:episodeType></item></channel></rss>
