https://www.dentalprotection.org/australia/podcastenMedicineDental Protection Australia Pty Ltd (DPLA)https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/eff9283d9f04ecc3be95ed99a3fb4b41.jpghttps://www.dentalprotection.org/australia/podcastTue, 04 Aug 2026 07:55:50 +0000Dental ProtectionMedical Protection Society (MPS)website@medicalprotection.orgDentolegal advice to help reduce your riskfalseepisodichttps://www.spreaker.com/episode/riskmatters-what-s-it-like-to-practice-in-ireland-with-dr-jennifer-collins--72986173
They discuss the unique challenges and opportunities faced by dental practitioners in Ireland, including the evolution of corporate dentistry, the importance of continuing professional development, and the relationship-based nature of dental practice in the country.

Dr. Collins shares her journey from studying in Cardiff to becoming a clinical director at Dental Care Ireland, emphasizing the value of mentorship and community support among dentists.

The conversation also touches on the public dental system, the impact of dental tourism, and the ongoing challenges posed by economic pressures and the COVID-19 pandemic.]]>https://api.spreaker.com/episode/72986173Mon, 03 Aug 2026 09:25:58 +0000Dental ProtectionIn this episode of the podcast, Dr. Annalene Weston interviews Dr. Jennifer Collins, a general dentist based in Dublin, Ireland, with over 20 years of experience. They discuss the unique challenges and opportunities faced by dental practitioners in...
They discuss the unique challenges and opportunities faced by dental practitioners in Ireland, including the evolution of corporate dentistry, the importance of continuing professional development, and the relationship-based nature of dental practice in the country.

Dr. Collins shares her journey from studying in Cardiff to becoming a clinical director at Dental Care Ireland, emphasizing the value of mentorship and community support among dentists.

The conversation also touches on the public dental system, the impact of dental tourism, and the ongoing challenges posed by economic pressures and the COVID-19 pandemic.]]>3242false3fullhttps://www.spreaker.com/episode/riskmatters-what-s-it-like-to-practice-in-australia-with-dr-stevie-dilley--72986176https://api.spreaker.com/episode/72986176Sun, 19 Jul 2026 23:05:02 +0000Dental ProtectionIn this podcast episode, Dr. Annalene Weston interviews Dr. Stevie Dilley about her experiences practicing dentistry in Australia. They discuss the unique challenges and opportunities faced by dental practitioners in rural and remote areas, the role...2880australia,dentalpractice,dentalpractitioner,dentalprotection,dentistryfalse2fullhttps://www.spreaker.com/episode/riskmatters-what-s-it-like-to-practice-in-south-africa-with-dr-ridhwaan-haffajee--72805611
Well wonder no more. In our new series, What’s it like to practise in…, we speak with clinicians from across our key Dental Protection jurisdictions to explore and understand their real-world experiences.

From navigating different healthcare systems to understanding cultural expectations and clinical challenges, each episode offers insight into the unique opportunities and complexities of practising dentistry around the globe.

In this episode, Dr Annalenne Weston, Dental legal consultant at Dental Protection speaks with Dr Ridhwaan Haffajee who is a prosthodontist based in Cape Town, South Africa.]]>https://api.spreaker.com/episode/72805611Sat, 04 Jul 2026 23:00:02 +0000Dental ProtectionHave you ever wondered what it’s like to practise dentistry in another country?  Well wonder no more. In our new series, What’s it like to practise in…, we speak with clinicians from across our key Dental Protection jurisdictions to explore and...
Well wonder no more. In our new series, What’s it like to practise in…, we speak with clinicians from across our key Dental Protection jurisdictions to explore and understand their real-world experiences.

From navigating different healthcare systems to understanding cultural expectations and clinical challenges, each episode offers insight into the unique opportunities and complexities of practising dentistry around the globe.

In this episode, Dr Annalenne Weston, Dental legal consultant at Dental Protection speaks with Dr Ridhwaan Haffajee who is a prosthodontist based in Cape Town, South Africa.]]>5031communityservice,dentaleducation,dentalprotection,dentalschool,dentalspecialists,dentistry,dentistrysouthafrica,ethicalcpd,oralpathology,privatepractice,southafricafalse1fullhttps://www.spreaker.com/episode/casematters-well-that-s-not-what-chatgpt-says--72315573
Traditionally, patient questions were directed toward treating clinicians and practitioners. Then came the era of Dr Google, where online searches began shaping expectations and decisions. Now, we’ve entered a new phase altogether: AI-generated advice, opinions, and treatment recommendations.

Interestingly, this case highlights a situation that some of us may already find ourselves in or perhaps it signpost what we can expect from our patients in the near future.
]]>https://api.spreaker.com/episode/72315573Mon, 15 Jun 2026 03:00:02 +0000Dental ProtectionCaseMatters is a podcast series designed to create a shared experience where all points of view are explored. Traditionally, patient questions were directed toward treating clinicians and practitioners. Then came the era of Dr Google, where online...
Traditionally, patient questions were directed toward treating clinicians and practitioners. Then came the era of Dr Google, where online searches began shaping expectations and decisions. Now, we’ve entered a new phase altogether: AI-generated advice, opinions, and treatment recommendations.

Interestingly, this case highlights a situation that some of us may already find ourselves in or perhaps it signpost what we can expect from our patients in the near future.
]]>746ai,chatgpt,dental,dentaladvice,dentalpatient,dentalpractice,dentaltreatment,dentist,patient,socialmediafalsefullhttps://www.spreaker.com/episode/casematters-i-always-knew-my-dentist-was-shady--72315479
CaseMatters is a podcast series designed to create a shared experience where all points of view are explored.

This episode of CaseMatters highlights the importance of effective communication across all members of staff, particularly, in practices where patient care is shared between multiple practitioners, who each provide different aspects of treatment and care.]]>https://api.spreaker.com/episode/72315479Wed, 03 Jun 2026 08:07:29 +0000Dental ProtectionThere are many sides to every story. CaseMatters is a podcast series designed to create a shared experience where all points of view are explored. This episode of CaseMatters highlights the importance of effective communication across all members of...
CaseMatters is a podcast series designed to create a shared experience where all points of view are explored.

This episode of CaseMatters highlights the importance of effective communication across all members of staff, particularly, in practices where patient care is shared between multiple practitioners, who each provide different aspects of treatment and care.]]>1594communication,dentaladvice,dentalpatient,dentalpractice,dentalpractitioner,dentaltreatment,dentist,patient,patientcare,patientcomplaintfalsefullhttps://www.spreaker.com/episode/riskmatters-audits-and-item-codes--72053985
In this podcast episode, Dr Colm Harney from Dental Protection speaks with Dr. Amit Gurbuxani, General Dental Practitioner, recent Past President of ADAWA and current member of the ADA Federal Item Code Committee.

They discuss what an audit might look like, when to seek advice and how to respond. Dr. Gurbuxani shares insights on appropriate use of item codes from his work on the ADA’s Schedule and Third Party Committee. They also explore practical steps dental practitioners can take to prevent becoming the subject of an audit.]]>https://api.spreaker.com/episode/72053985Mon, 18 May 2026 10:52:39 +0000Dental ProtectionHave you ever been the subject of an audit related to a third-party payment mechanism such as a private health fund or Medicare? Are you unsure about use of certain item codes, how non-compliant use might lead to scrutiny or even why a particular...
In this podcast episode, Dr Colm Harney from Dental Protection speaks with Dr. Amit Gurbuxani, General Dental Practitioner, recent Past President of ADAWA and current member of the ADA Federal Item Code Committee.

They discuss what an audit might look like, when to seek advice and how to respond. Dr. Gurbuxani shares insights on appropriate use of item codes from his work on the ADA’s Schedule and Third Party Committee. They also explore practical steps dental practitioners can take to prevent becoming the subject of an audit.]]>5126adawa,audit,dental,dentalpractice,dentalprotection,dentistfalsefullhttps://www.spreaker.com/episode/riskmatters-trauma-informed-healthcare-with-dr-jacinta-vu--71286302
They explore how dental practitioners can create a safe and empowering environment for their patients, the significance of understanding trauma and its effects, and the role of empathy in building trust.

Dr. Vu shares insights from her work with Healing Smiles, a charity providing dental services to survivors of domestic violence and emphasizes the need for dentists to be aware of the unique challenges faced by these patients.

The conversation also touches on the importance of volunteering in the dental community and the positive impact it can have on both practitioners and patients.]]>https://api.spreaker.com/episode/71286302Wed, 15 Apr 2026 21:00:04 +0000Dental ProtectionIn this podcast episode, Dr Colm Harney from Dental Protection and Dr. Jacinta Vu, Oral Medicine Specialist discuss the importance of trauma-informed dental care, particularly for patients who have experienced domestic violence. They explore how...
They explore how dental practitioners can create a safe and empowering environment for their patients, the significance of understanding trauma and its effects, and the role of empathy in building trust.

Dr. Vu shares insights from her work with Healing Smiles, a charity providing dental services to survivors of domestic violence and emphasizes the need for dentists to be aware of the unique challenges faced by these patients.

The conversation also touches on the importance of volunteering in the dental community and the positive impact it can have on both practitioners and patients.]]>2447communication,dentalpatient,dentalpractitioner,dentalprotection,dentaltrauma,disclosuresofabuse,domesticviolence,empathy,patientcare,safeguarding,trustfalsefullhttps://www.spreaker.com/episode/riskmatters-deep-dive-into-body-dysmorphia--70546305
How do you think we can change the narrative around beauty standards?

You can read Carolina's paper on this topic here: Body dysmorphia in dentistry and prosthodontics: A practice based study]]>https://api.spreaker.com/episode/70546305Sun, 22 Mar 2026 22:00:02 +0000Dental ProtectionBody Dysmorphic Disorder can lead to relentless dissatisfaction with one’s appearance. Join us as we unpack this important topic and learn how to approach it in dental practice. How do you think we can change the narrative around beauty standards?...
How do you think we can change the narrative around beauty standards?

You can read Carolina's paper on this topic here: Body dysmorphia in dentistry and prosthodontics: A practice based study]]>2868beautystandards,bodydysmorphicdisorder,cosmeticdentistry,dentalhealth,dentalpodcast,dentalprofessionals,mentalhealthmatters,patientsupportfalsefullhttps://www.spreaker.com/episode/riskbites-talking-about-veneers--70547905
Among the most commonly requested treatments are dental veneers, performed both in general practice and by specialist prosthodontists. As more clinicians provide these services, we’re also seeing a rise in conversations about the risks and challenges associated with veneer cases.

In this episode of RiskBites, Dr Annalene Weston and Dr Simon Parsons, discuss some of these issues, highlighting areas to consider when planning, communicating, and delivering veneer treatment.

Listen to hear more.]]>https://api.spreaker.com/episode/70547905Mon, 09 Mar 2026 13:27:35 +0000Dental ProtectionIn recent years, the demand for cosmetic dental services has grown rapidly, and many practitioners will have noticed their patients becoming increasingly eager to enhance their smiles. Among the most commonly requested treatments are dental veneers,...
Among the most commonly requested treatments are dental veneers, performed both in general practice and by specialist prosthodontists. As more clinicians provide these services, we’re also seeing a rise in conversations about the risks and challenges associated with veneer cases.

In this episode of RiskBites, Dr Annalene Weston and Dr Simon Parsons, discuss some of these issues, highlighting areas to consider when planning, communicating, and delivering veneer treatment.

Listen to hear more.]]>2071cosmeticdentaltreatment,dentalpractitioner,dentalprotection,dentist,electivetreatment,veneercomplaints,veneersfalsefullhttps://www.spreaker.com/episode/riskbites-compassionate-release-of-superannuation--701502771 July 1994, shortly after Australia’s modern superannuation system was introduced.

And since 1 July 2018, it’s the Australian Taxation Office (ATO) that has been responsible for approving these applications.

This topic has been attracting a lot of attention lately, and not always for the right reasons. Heightened media coverage, combined with some unfortunate commentary, has led to questions being raised about the integrity of our profession. 

In this episode of RiskBites, we unpack what’s really going on. We separate fact from fiction, talk through what compassionate release actually involves, and share practical guidance for navigating an area that’s now under close scrutiny. The goal is simple: to help our members feel informed, confident, and clear about their responsibilities in a rapidly evolving space.  ]]>https://api.spreaker.com/episode/70150277Thu, 19 Feb 2026 16:41:56 +0000Dental ProtectionIt might surprise many of our listeners to learn that compassionate grounds for the early release of superannuation have actually been around for a long time since 1 July 1994, shortly after Australia’s modern superannuation system was introduced....1 July 1994, shortly after Australia’s modern superannuation system was introduced.

And since 1 July 2018, it’s the Australian Taxation Office (ATO) that has been responsible for approving these applications.

This topic has been attracting a lot of attention lately, and not always for the right reasons. Heightened media coverage, combined with some unfortunate commentary, has led to questions being raised about the integrity of our profession. 

In this episode of RiskBites, we unpack what’s really going on. We separate fact from fiction, talk through what compassionate release actually involves, and share practical guidance for navigating an area that’s now under close scrutiny. The goal is simple: to help our members feel informed, confident, and clear about their responsibilities in a rapidly evolving space.  ]]>2265ahpra,dental,dentalpatients,dentalpractitioners,dentaltreatmentfalsefullhttps://www.spreaker.com/episode/riskbites-navigating-language-barriers--70145172
Australia is a rapidly changing and culturally diverse nation. In fact, more than half of our population was either born overseas or has at least one parent who was. That diversity enriches our communities, but it can also present real challenges in clinical settings.

These interactions can be complex, nuanced, and at times confusing, particularly when important clinical information, consent, or risk needs to be clearly understood.

In this episode, we explore how to navigate language barriers safely, respectfully, and effectively.  ]]>https://api.spreaker.com/episode/70145172Thu, 19 Feb 2026 10:11:31 +0000Dental ProtectionIn this episode of RiskBites Dr Annalene Weston is joined by her colleague and fellow dentolegal consultant, Dr Kiran Keshwara, to explore a topic that’s becoming increasingly relevant in Australian dental practice. Australia is a rapidly changing...
Australia is a rapidly changing and culturally diverse nation. In fact, more than half of our population was either born overseas or has at least one parent who was. That diversity enriches our communities, but it can also present real challenges in clinical settings.

These interactions can be complex, nuanced, and at times confusing, particularly when important clinical information, consent, or risk needs to be clearly understood.

In this episode, we explore how to navigate language barriers safely, respectfully, and effectively.  ]]>799ahpra,communication,dental,dentalpatient,dentalpractitioner,informedconsent,languagebarriers,nonverbalcommunication,validconsent,verbalcommunicationfalsefullhttps://www.spreaker.com/episode/riskbites-working-with-your-laboratory--69810383
Dentists and technicians exchange information daily across multiple channels and on a vast range of clinical and technical matters. Yet, as Dentolegal consultant, Dr Simon Parsons notes, many opportunities to strengthen this communication and ultimately improve clinical outcomes are frequently missed.

To understand why this happens and what clinicians can do to bridge the gap, Dr Annalene Weston speaks with Simon, who brings a unique dual perspective shaped by his time working within a large dental laboratory and his own clinical experience. Join us for a conversation that may just transform the way you work with your lab.

]]>https://api.spreaker.com/episode/69810383Thu, 05 Feb 2026 13:29:52 +0000Dental ProtectionIn this episode, we explore the often-overlooked art of communicating effectively with your dental laboratory. Dentists and technicians exchange information daily across multiple channels and on a vast range of clinical and technical matters. Yet, as...
Dentists and technicians exchange information daily across multiple channels and on a vast range of clinical and technical matters. Yet, as Dentolegal consultant, Dr Simon Parsons notes, many opportunities to strengthen this communication and ultimately improve clinical outcomes are frequently missed.

To understand why this happens and what clinicians can do to bridge the gap, Dr Annalene Weston speaks with Simon, who brings a unique dual perspective shaped by his time working within a large dental laboratory and his own clinical experience. Join us for a conversation that may just transform the way you work with your lab.

]]>1576communicationiskey,dental,dentallaboratory,dentalpractitioner,dentalprotection,effectivecommunication,planningiskeyfalsefullhttps://www.spreaker.com/episode/riskbites-perfectly-imperfect--68559193
For our last Risk Bites episode of the year, we wanted to close not with something heavy, but with something uplifting. So, in this episode, Dr Annalene Weston and Mrs Anita Kemp explore the idea of perfection, both the pursuit of aesthetic perfection and the quieter tyranny of personal perfectionism that shapes so much of our behaviour. 

Listen in as Annalene poses a powerful question: What would happen if we stopped striving to be perfect and instead allowed ourselves to aim for personal excellence?

Could this shift our mindset and allow us to be kinder to ourselves, something we all deeply deserve?]]>https://api.spreaker.com/episode/68559193Sun, 07 Dec 2025 17:15:08 +0000Dental ProtectionAs we move into the festive season and the final days of 2025, many of us naturally pause for reflection, looking back, looking inward, and looking ahead.  For our last Risk Bites episode of the year, we wanted to close not with something heavy, but...
For our last Risk Bites episode of the year, we wanted to close not with something heavy, but with something uplifting. So, in this episode, Dr Annalene Weston and Mrs Anita Kemp explore the idea of perfection, both the pursuit of aesthetic perfection and the quieter tyranny of personal perfectionism that shapes so much of our behaviour. 

Listen in as Annalene poses a powerful question: What would happen if we stopped striving to be perfect and instead allowed ourselves to aim for personal excellence?

Could this shift our mindset and allow us to be kinder to ourselves, something we all deeply deserve?]]>680balanceandharmonyisabetteridea,beautyisintheeyeofthebeholder,bewareofdysmorphs,coomunicationiskeyinthecosmeti,dentalpractitioner,dentalprotection,inabilitytomeetexpectation,itsoktoletperfectgo,objectivelyperfect,patientcosmeticdesireforperfec,patientsdoknowwhattheydontwant,patietnscantarticulatewhatthey,patitientsdontalwaysknowwhatth,perfection,perfectionanunattainableconcep,perfectiondoesnexist,perfectisnothestandaradtoholdo,thereisnoperfect,tyrannyofperfection,upbeatendto2025podcastseriesfalsefullhttps://www.spreaker.com/episode/riskmatters-revisiting-medication-related-osteonecrosis-of-the-jaw-mornj-w-dr-saskia-salvestro--68559191
Saskia is a highly regarded dental practitioner, recognised for her expertise in contemporary dentistry and her commitment to advancing the profession. Earlier this year, she contributed an exceptional article on MRONJ to our Young Dental Practitioner publication. The insights were simply too valuable to leave on the page, prompting Annalene to bring the conversation to a wider audience through this podcast.
 
Tune in as Annalene and Saskia revisit MRONJ: what it is, why it occurs, and the key warning signs and considerations for clinicians when assessing patients in practice. 
]]>https://api.spreaker.com/episode/68559191Sun, 23 Nov 2025 17:15:07 +0000Dental ProtectionIn this episode of RiskMatters,  Senior Dentolegal consultant, Dr Annalene Weston sits down with Dr Saskia Salvestro to explore medication-related osteonecrosis of the jaw (MRONJ). Saskia is a highly regarded dental practitioner, recognised for her...
Saskia is a highly regarded dental practitioner, recognised for her expertise in contemporary dentistry and her commitment to advancing the profession. Earlier this year, she contributed an exceptional article on MRONJ to our Young Dental Practitioner publication. The insights were simply too valuable to leave on the page, prompting Annalene to bring the conversation to a wider audience through this podcast.
 
Tune in as Annalene and Saskia revisit MRONJ: what it is, why it occurs, and the key warning signs and considerations for clinicians when assessing patients in practice. 
]]>2308antiangiogenicdrugs,antiresorbativedrugs,bisphosphanatesforosteoperosis,causedbyacuteandchronictrauma,commondrugstolookoutfor,dentalpractitioner,dentalprotection,doesnthealwithin8weeks,medicationforosteoporosisorcan,medication-relatedosteonecrosi,medicationrisksandlinks,mronjrevisited,oralandivmedicationsthatincrea,oralbishosphanatesdrugs,patienthistoryofspecificmedicafalsefullhttps://www.spreaker.com/episode/riskbites-common-contract-clauses-that-cause-consternation--68343112
In this episode of RiskBites, Dr Annalene Weston and Dr Simon Parson break down some of the more common terms, conditions, and contract clauses you’re likely to encounter. They also discuss why it’s essential to seek professional legal advice before signing, to ensure your rights and interests are protected.]]>https://api.spreaker.com/episode/68343112Sun, 09 Nov 2025 17:15:07 +0000Dental ProtectionEmployment contracts are standard in most workplaces, yet their legal language and complex clauses can often leave people feeling uncertain or overwhelmed. In this episode of RiskBites, Dr Annalene Weston and Dr Simon Parson break down some of the...
In this episode of RiskBites, Dr Annalene Weston and Dr Simon Parson break down some of the more common terms, conditions, and contract clauses you’re likely to encounter. They also discuss why it’s essential to seek professional legal advice before signing, to ensure your rights and interests are protected.]]>3697collegiateadviceforcommonquest,contractprovisionsandclausesar,contractrequirementsandconditi,contracts,contractscandefinehowtoresolve,contractshouldbeanegotiation,contractsifanyconcernsseekadvi,contractsthattransferofriskfro,contractswhatisreasonableandwh,dental,dentalpracticeowner,dentalpractitioner,dplarenotlawyersbutcanoffercol,employee,employeevscontractorsfa,employer,facilityprovider,readthecontractandseekadvicebe,seekingappropriateadvicefromac,sfacontractorfalsefullhttps://www.spreaker.com/episode/risk-matters-changes-to-the-oral-and-dental-therapeutic-guidelines-version-4--68158857 
During their discussion Dr Moses highlights a number of important changes made to many sections of the guidance, including but not limited to prescribing rights, regulations, responsibilities and competencies, administration of Analgesia, Antibiotics and Anaesthetics as well guidance around management of patients with medical conditions and special needs.    
 
It goes without saying that it is critical that all practitioners are familiar with these changes and can apply them to their practice moving forward. 

Analgesia – 14:00 
Antibiotics – 39:55 
LA – articaine – 52:10 
Methoxyflurane/Penthrox – 55:06 ]]>https://api.spreaker.com/episode/68158857Sun, 26 Oct 2025 17:15:09 +0000Dental ProtectionIn this episode of RiskMatters, senior dentolegal consultant at Dental Protection Dr Annalene Weston speaks with Adjunct Associate Professor Geraldine Moses about the recently updated – Therapeutic Guidelines - Oral and Dental version 4, released in... 
During their discussion Dr Moses highlights a number of important changes made to many sections of the guidance, including but not limited to prescribing rights, regulations, responsibilities and competencies, administration of Analgesia, Antibiotics and Anaesthetics as well guidance around management of patients with medical conditions and special needs.    
 
It goes without saying that it is critical that all practitioners are familiar with these changes and can apply them to their practice moving forward. 

Analgesia – 14:00 
Antibiotics – 39:55 
LA – articaine – 52:10 
Methoxyflurane/Penthrox – 55:06 ]]>3870anagesiaoptionsandalternaitves,analgesia,analgesiaandopiods,appropriatedose,codeinealternativeswithbettere,drugalternatives,drugconversiontoachievebenefit,drugefficacy,druginteractionsandcomplicatoi,legislationisdifferentineachst,mythbustingaboutdrugs,newknowledgecombinationofparac,opiodsandanti-inflammatories,opiodsbeingprescribinginanalge,pbsdrugsmedications,prescribingresponsibilitescomp,therapeuticbenefits,therapeuticguidelineschanges,therapeuticguidelineslinktosta,totakewithfoodornotfalsefullhttps://www.spreaker.com/episode/riskbites-talking-about-time-management--67682829
How can we stay on time in clinical practice, and should we really worry about it too much, or is that only going to add to our cognitive load and stress? Is it really all that important, and what are the repercussions if we don’t run on time?

To find out the answers to these questions and more, join Dr Annalene Weston and Dr Simon Parson in this RiskBites podcast titled ‘Talking about time management’.

“Time wasted by health professionals is time not invested in patients”: time management practice and associated factors among health professionals at public hospitals in Bahir Dar, Ethiopia: a multicenter mixed method study - PMC

Does time management work? A meta-analysis - PMC

Characterization of tasks and time efficiency of dental hygiene students during clinical training - PMC]]>https://api.spreaker.com/episode/67682829Sun, 28 Sep 2025 19:15:07 +0000Dental ProtectionThe busy and often unpredictable nature of clinical practice can really challenge us as health professionals. So, how do we stay on top of all our work? How do we avoid constant battles with an incredibly scarce resource – time? How can we stay on...
How can we stay on time in clinical practice, and should we really worry about it too much, or is that only going to add to our cognitive load and stress? Is it really all that important, and what are the repercussions if we don’t run on time?

To find out the answers to these questions and more, join Dr Annalene Weston and Dr Simon Parson in this RiskBites podcast titled ‘Talking about time management’.

“Time wasted by health professionals is time not invested in patients”: time management practice and associated factors among health professionals at public hospitals in Bahir Dar, Ethiopia: a multicenter mixed method study - PMC

Does time management work? A meta-analysis - PMC

Characterization of tasks and time efficiency of dental hygiene students during clinical training - PMC]]>2318appointmentbookstructure,dentalappointments,dentalpatient,dentalpractitioner,dentalschedule,patientexpectation,practice,protectedtime,resultsbasedperfomanceandbehav,timemanagement,timemanagementandcontrol,timemanagementenhancesjopperfo,timemanagementenhanceswellbein,timemanagementperformance,timemanagementperformanceincre,timemanagementtakesaconsciouse,timemangementanddistress,timemangementandwellbeing,timemangementcriticaltosuccess,workperformanceaffectswellbeinfalsefullhttps://www.spreaker.com/episode/riskbites-ahpra-s-new-guidance-for-health-practitioners-who-advertise-non-surgical-cosmetic-procedures--67297254nd of September 2025, now is the perfect time to review and reflect upon some of the changes. 

In this episode of RiskBites Dr Simon Parsons and Dr Colm Harney, dentolegal consultants at Dental Protection discuss the key aspects of this guidance in addition to teasing out some of the important changes in store for practitioners. ]]>https://api.spreaker.com/episode/67297254Sun, 07 Sep 2025 17:15:07 +0000Dental ProtectionWith the new guidelines for health practitioners who advertise non-surgical cosmetic procedures coming into effect on the 2nd of September 2025, now is the perfect time to review and reflect upon some of the changes.  In this episode of RiskBites Dr...nd of September 2025, now is the perfect time to review and reflect upon some of the changes. 

In this episode of RiskBites Dr Simon Parsons and Dr Colm Harney, dentolegal consultants at Dental Protection discuss the key aspects of this guidance in addition to teasing out some of the important changes in store for practitioners. ]]>1928advertisingchangesinstore,advertisingnonsurgicalcosmetic,advertisingofnonsurgicalcosmet,ahpra,ahprapublicsafety,buyersremorse,cosmeticprocedures,dental,dentalpractitioners,dentalprotection,financingofcosmeticprocedures,identfyingvulnerablepatients,newahpraguidance,non-surgicalprocedures,patientsdontalwaysknowwhatthey,raisingawarenessaboutwhoweadve,realorperceiveddentalappearanc,regulatingadvertisingaroundcos,socialmediainfluence,treadcarefullywithpatientsandtfalsefullhttps://www.spreaker.com/episode/riskbites-ahpra-s-new-guidance-for-health-practitioners-who-perform-non-surgical-procedures--67297255
Well, that time is upon us and as of the 2nd of September 2025 the new guidelines will come into effect.  Listen is as Colm steps through the key points of interest, in linear order of appearance in the document, so we would encourage you to grab your copy and follow along. ]]>https://api.spreaker.com/episode/67297255Sun, 31 Aug 2025 17:15:07 +0000Dental ProtectionIn our April edition of risk bites pertaining to Cosmetics in Dentistry, Dr Colm Harney flagged the intention of Ahpra to release new resources and guidelines for registered practitioners undertaking and advertising non-surgical cosmetic procedures....
Well, that time is upon us and as of the 2nd of September 2025 the new guidelines will come into effect.  Listen is as Colm steps through the key points of interest, in linear order of appearance in the document, so we would encourage you to grab your copy and follow along. ]]>1183advertisingofhigh-risknon-surg,ahpraguidelines,ahpraguidelinesseptember2nd,consideareyoutherightfit,considerpotentialredflags,cosmeticdentaltreatmentandproc,dentalpractitioner,dentalprotection,dentaltreatment,dentistry,dplaadagenevertreatastranger,electivedriventreatmenttoimpro,exclusionofclinicallyindicated,gettoknowyourpatientbeforeemba,guidelinescapturemorethanjusti,howahprawillutiliseguidelines,importanceofreviewingguideline,keypointsfromdocument,performanceofnon-surgicalcosme,useofguidelinestoprotectthepubfalsefullhttps://www.spreaker.com/episode/riskbites-navigating-ahpra-s-advertising-guidance--67294640 
In this episode of RiskBites Dr Simon Parsons speaks with fellow dentolegal consultant Dr Kiran Keshwara about the Ahpra guidance and Guidelines for advertising a regulated health service.   
 
However, it’s important to note that this guidance will be supplemented with ‘The guidance for registered health practitioners who perform and who advertise non-surgical cosmetic procedures', which will be the point of discussion in our September podcasts and webinars
]]>https://api.spreaker.com/episode/67294640Sun, 17 Aug 2025 17:15:07 +0000Dental ProtectionAdvertising clinical procedures can be a minefield, largely due to the rapid adoption of social media by many and the unintended consequences that have arisen from this.      In this episode of RiskBites Dr Simon Parsons speaks with fellow dentolegal... 
In this episode of RiskBites Dr Simon Parsons speaks with fellow dentolegal consultant Dr Kiran Keshwara about the Ahpra guidance and Guidelines for advertising a regulated health service.   
 
However, it’s important to note that this guidance will be supplemented with ‘The guidance for registered health practitioners who perform and who advertise non-surgical cosmetic procedures', which will be the point of discussion in our September podcasts and webinars
]]>1355adherancetoguidelinesandcompli,advertisingareguatedhealthserv,advertisingbreach,advertisingbreachpenalties,advertisinggiftsordiscounts,advertisingorpromotingunrealis,advertisingresponsibilities,advertisingtestimonials,ahpra,dental,dentaladvertisingguidelines,dentalguidelines,dentalpatient,dentalpractitioner,dentaltreatment,nationallawsection133,offersthatencourageunnecessary,promotionalexagerations,understandingahprasguidelines,whoisresponsibleforadvertisingfalsefullhttps://www.spreaker.com/episode/riskmatters-an-in-depth-and-personal-discussion-with-dr-kaejenn-tchia--66845322
Listen in as Kaejenn graciously shares his passion for supporting and collaborating with fellow dental professionals. 

Additionally, he  aims to shine a light on the challenges faced by new graduates and raise awareness of mental health within the dental profession by openly sharing his own experiences. Through this, Kaejenn hopes to foster connection, reduce burnout, and encourage a more supportive and resilient dental community.]]>https://api.spreaker.com/episode/66845322Sun, 03 Aug 2025 17:15:13 +0000Dental ProtectionIn this episode of RiskMatters, Senior dentolegal consultant Dr Annalene Weston speaks with Dr Kaejenn Tchia, Dentist, ADA president for Northern Territory, Entrepreneur, Motivational Coach and founder of ‘The Limitless Dentist.  Listen in as Kaejenn...
Listen in as Kaejenn graciously shares his passion for supporting and collaborating with fellow dental professionals. 

Additionally, he  aims to shine a light on the challenges faced by new graduates and raise awareness of mental health within the dental profession by openly sharing his own experiences. Through this, Kaejenn hopes to foster connection, reduce burnout, and encourage a more supportive and resilient dental community.]]>4849dental,dentalpractice,dentalpractitioner,dentalpractitionerjourney,dentalprofession,dentalstudent,dentalstudentexperiences,dentalstudentjourney,dentalstudentnetwork,dentist,expandyournetwork,fullcirclejourneyadvantages,maintainingconnection,mentorrelationships,newgraduateexpectation,newgraduatejourney,newgraduatereality #newgraduat,practicesupport,profoundimpactthatdentalprofes,sharedcorevaluesfalsefullhttps://www.spreaker.com/episode/riskbites-shared-care-and-scope-of-practice-in-dental-treatment--66845318
These frameworks outline the professional standards we are expected to uphold, and they become critical reference points if care outcomes are ever called into question.

Join Senior Dentolegal Consultant Dr Annalene Weston and Mrs Anita Kemp in this episode of Dental Protection RiskBites series as they unpack these guiding principles and explore our professional obligations when providing care as part of a team.]]>https://api.spreaker.com/episode/66845318Sun, 20 Jul 2025 18:15:07 +0000Dental ProtectionSharing care is second nature to most of us, it’s embedded in how we practise, because dental care is never delivered in isolation. Yet while collaborative care may feel intuitive, it’s underpinned by clearly defined principles set out in our shared...
These frameworks outline the professional standards we are expected to uphold, and they become critical reference points if care outcomes are ever called into question.

Join Senior Dentolegal Consultant Dr Annalene Weston and Mrs Anita Kemp in this episode of Dental Protection RiskBites series as they unpack these guiding principles and explore our professional obligations when providing care as part of a team.]]>537applyprinciplesofteamwork,cleardelinationofrrolesandresp,codeofconductguidingprinciples,codeofconductguidingpriniciple,codeofconductguidingpriniples5,continuityofpatientcare,dental,dentalcollaborativecare,dentalpatient,dentalpractitioner,dentalscopeofpracticeguideline,dentalsharedcare,dentalsharedcodeofconduct,dentalteamwork,dentaltreatment,fosterpatientinvolvement,recognisitionofcolleagusesop,respectfandvalueforeveryonesco,timleyandaccuratecommunication,understandingandrecognitionofofalsefullhttps://www.spreaker.com/episode/riskbites-independent-practice-who-s-driving-the-bus--66827424
In this episode of RiskBites, Dr Annalene Weston speaks with Mrs Kristin Trafford-Wiezel, a case manager at Dental Protection and OHT, about the changes that have shaped these roles, what they mean for the profession today, and how the guidelines and principles of scope and independent practice apply across all divisions of dentistry.Kristin also shares a case featured in our 2024 Sliding Doors webinar: Who’s Driving the Bus?]]>https://api.spreaker.com/episode/66827424Sun, 06 Jul 2025 17:15:07 +0000Dental ProtectionDental Therapists, Dental Hygienist and Oral Health Therapists continue to receive the highest proportion of complaints related to scope of practice which is likely a reflection of how these roles have evolved over time, often leading to confusion,...
In this episode of RiskBites, Dr Annalene Weston speaks with Mrs Kristin Trafford-Wiezel, a case manager at Dental Protection and OHT, about the changes that have shaped these roles, what they mean for the profession today, and how the guidelines and principles of scope and independent practice apply across all divisions of dentistry.Kristin also shares a case featured in our 2024 Sliding Doors webinar: Who’s Driving the Bus?]]>1341ahpra,ahprasroleistoprotectthepublic,communicationiskey,dentalboard,dentalhygienist,dentalpractitioners,dentalspecialist,dentaltherapist,dentist,evolutionofroles,health,independentpractice,oral,oralhealthpractitioner,professionalobligationsandexpe,scopeofpractice,scopeofpracticeguidelines,sharedcodeofconduct,sharedpatientcare,therapistfalsefullhttps://www.spreaker.com/episode/casematters-cant-you-just-put-it-back-in--66362917
In this episode we find out what can happen when a patient who has very strong views about their treatment needs attends a multi-practitioner practice and selectively takes on advice that supports and aligns with his beliefs, choosing to ignore the advice that doesn’t.]]>https://api.spreaker.com/episode/66362917Sun, 15 Jun 2025 18:15:08 +0000Dental ProtectionCaseMatters is a podcast series designed to create a shared experience where all points of view are explored.  In this episode we find out what can happen when a patient who has very strong views about their treatment needs attends a...
In this episode we find out what can happen when a patient who has very strong views about their treatment needs attends a multi-practitioner practice and selectively takes on advice that supports and aligns with his beliefs, choosing to ignore the advice that doesn’t.]]>1202dentaladvice,dentalcommunicationiskey,dentalhygienisttherapistoht,dentalpatient,dentalpatientsunderstandingofa,dentalpractice,dentalpractitioner,dentalrecords,dentalrecordsevidencediscussio,dentalrecordsincludednotesdisc,dentalrecordsthatevidencecommu,dentaltreatment,dentist,evidenceofcommuicationisimpera,multipractitionerpractice,patientcomplaint #dentalregula,patientreferral,patientviewandbeliefsabouttrea,qualitydentalrecordscanassisti,selectiveintakeofinformationthfalsefullhttps://www.spreaker.com/episode/riskmatters-an-interview-with-dr-trudy-lin-specialist-in-special-needs-founder-and-principal-of-extra-mile-dental--66160738 
Trudy’s accolades are many and in this podcast, she shares her personal journey into general practice and later special needs dentistry, as well as providing some guiding principles for the inclusion of specials needs care, in general practice. 
 
In addition to her impressive dental career, Trudy is also a mindset coach so listen in as Annalene and Trudy discuss her ‘other passion’, which is engaging, insightful and relevant to us all, as practitioners and people.  

3.27 - Special needs dentistry
4.48 - Risk management strategies when looking after patients who have specialist needs
7.15 - The relevance of renal conditions
8.54 - Role of GDPs in the management of patients with special needs
10.48 - Reaching out to special need specialists
12.48 - Specialists special training pathways
15.50 - Why Trudy became a specialist
16.50 - Impact of self limiting beliefs
20.30 - Mindset and leadership coaching
21.44 - What is a belief?
23.44 - How Trudy become a mindset coach
27.25 - Safe Failure
32.33 - Who benefits from having a mindset coach?
38.00 - (Self) perception
39.50 - Support and Ahpra's view
44.40 - Techniques - reframing
51.00 - Techniques - awesome and brain dumps
54.45 - Techniques - Self-care and wellness
56.15 - Loading
101.05 - How burnout fits in and saying no

https://extramiledental.com.au/about/]]>https://api.spreaker.com/episode/66160738Sun, 01 Jun 2025 18:15:08 +0000Dental ProtectionIn this episode of RiskMatters, Dr Annalene Weston from Dental Protection speaks with Dr Trudy Lin.    Trudy’s accolades are many and in this podcast, she shares her personal journey into general practice and later special needs dentistry, as well as... 
Trudy’s accolades are many and in this podcast, she shares her personal journey into general practice and later special needs dentistry, as well as providing some guiding principles for the inclusion of specials needs care, in general practice. 
 
In addition to her impressive dental career, Trudy is also a mindset coach so listen in as Annalene and Trudy discuss her ‘other passion’, which is engaging, insightful and relevant to us all, as practitioners and people.  

3.27 - Special needs dentistry
4.48 - Risk management strategies when looking after patients who have specialist needs
7.15 - The relevance of renal conditions
8.54 - Role of GDPs in the management of patients with special needs
10.48 - Reaching out to special need specialists
12.48 - Specialists special training pathways
15.50 - Why Trudy became a specialist
16.50 - Impact of self limiting beliefs
20.30 - Mindset and leadership coaching
21.44 - What is a belief?
23.44 - How Trudy become a mindset coach
27.25 - Safe Failure
32.33 - Who benefits from having a mindset coach?
38.00 - (Self) perception
39.50 - Support and Ahpra's view
44.40 - Techniques - reframing
51.00 - Techniques - awesome and brain dumps
54.45 - Techniques - Self-care and wellness
56.15 - Loading
101.05 - How burnout fits in and saying no

https://extramiledental.com.au/about/]]>3962coachesseethegoldandhelpyoufin,cognativebehaviourtheory,dental,dentallivedexpreience,dentalpractitionerreslience,dentalselflimitingthoughts,dentalspeciality,dentalstartingpointandendpoint,dentist,everyonehastheirownpersonaljou,mentorandcoachingbotharevaluab,mentorshavethegoldandshareit,mindsetcoaching,reframing,specialisttrainingandcapabilit,specialneedsdentistry,specialneedspractitioner,thoughtsaresentencesinyourhead,thoughtscreatfeelings,whatyougiveairtooandfeedfalsefullhttps://www.spreaker.com/episode/riskbites-dental-histories--65675015
In this episode of RiskBites titled Dental Histories, Dr Annalene Weston and Dr Simon Parsons outline a multi-step approach for treating ‘new’ patients that can be easily applied to your practice and will enable you to successfully manage their care from the first encounter. ]]>https://api.spreaker.com/episode/65675015Sun, 18 May 2025 18:05:07 +0000Dental ProtectionAt Dental Protection we often talk about ‘stranger danger’ and the issues that can arise when treating strangers or new patients. However, it goes without saying that treating new patients is an unavoidable occurrence in our daily practice. In this...
In this episode of RiskBites titled Dental Histories, Dr Annalene Weston and Dr Simon Parsons outline a multi-step approach for treating ‘new’ patients that can be easily applied to your practice and will enable you to successfully manage their care from the first encounter. ]]>1953askquestionsfacetoface,cantassumerelayofreliableinfor,cantrelyonpatientquestionairef,dental,dentalexperience,dentalhistory,dentalpatient,dentalpatientbodylanguage,dentalpatientcontext,dentalpatientinsight,dentalpractitioner,dentaltherapeuticrelationship,dentaltreatment,dentist,managingexpectation,managingpatients,newdentalpatient,patienthistorytickboxexercise,underestaningwhothepatientis,understandingtheirpastdenalhisfalsefullhttps://www.spreaker.com/episode/riskmatters-guest-interview-thrive-at-work--65930517
The MPS Foundation is a global, not-for-profit, research initiative, dedicated to improving patient safety, reducing risk, and enhancing the wellbeing of all healthcare professionals. The Foundation supports research relevant to public and private healthcare in both primary and secondary care settings, outpatient practices, and dental care and is committed to investing in research, analysis, education, and training.

Thriving in private practice

Preventative wellbeing intervention for dentists | Affinity Health at Work

The MPS Foundation]]>https://api.spreaker.com/episode/65930517Tue, 06 May 2025 21:36:38 +0000Dental ProtectionIn this edition, Dr Annalene Weston, Senior Dentolegal Consultant based in the Brisbane Office takes with A/Prof Jo Yarker and Marleen Reinke about their recently completed research into practitioner wellness. This research was funded by the MPS...
The MPS Foundation is a global, not-for-profit, research initiative, dedicated to improving patient safety, reducing risk, and enhancing the wellbeing of all healthcare professionals. The Foundation supports research relevant to public and private healthcare in both primary and secondary care settings, outpatient practices, and dental care and is committed to investing in research, analysis, education, and training.

Thriving in private practice

Preventative wellbeing intervention for dentists | Affinity Health at Work

The MPS Foundation]]>2671dentaladministationissuesandlo,dentaldifficultyintakingbreaks,dentaldifficultyintakingholida,dentalhighworkloadandhighemoti,dentalhighworkloadexperiencean,dentalpatientexpectationscreat,dentalpatientrelationshipscani,dentalpractitionerburdenofpati,dentalpractitionerhealthandwel,dentalpractitionerreslience,dentalworkpressuresofwaitingli,issuesspecifictodentalpractiti,mpscombinedresearch,mpsfoundation,thewaydentistryisdonecanbechal,thriveatwork,workrelatedstressandpressures,workstressfalsefullhttps://www.spreaker.com/episode/risk-bites-cosmetic-dentistry--65240375
Although the existing guidelines about this area of practice are still under consultation, there has been a declared focus on “reforming the regulation of registered health practitioners who work in the non-surgical cosmetic procedures sector in Australia to improve practice and standards, improve public safety, and provide opportunities for more informed consumer choice.”

Listen in to Annalene and Colm to find out more.]]>https://api.spreaker.com/episode/65240375Sun, 20 Apr 2025 19:15:07 +0000Dental ProtectionIn this episode of Riskbites, Senior Dentolegal advisor Dr Annalene Weston and Dr Colm Harney from Dental Protection discuss an area of practice that is under particular scrutiny at the moment by the regulator which is ‘cosmetic dentistry’.  Although...
Although the existing guidelines about this area of practice are still under consultation, there has been a declared focus on “reforming the regulation of registered health practitioners who work in the non-surgical cosmetic procedures sector in Australia to improve practice and standards, improve public safety, and provide opportunities for more informed consumer choice.”

Listen in to Annalene and Colm to find out more.]]>1190adequatetimetoproperlyconsider,ahpraanddentalboard,consultationprocessfornon-surg,cosmeticdentistry,cosmeticdentistryguidelines,cosmeticprocedures,dental,dentalcosmeticcomplaint,dentalinformtedconsentandfinan,dentalpatientcomplaint,dentalpatientdissatisfaction,dentalpractice,dentalpractitioner,dentalunhappypatient,nationalboards,non-surgicalcosmeticprocedures,realisticexpectationsareset,reformedregulation,undertakingandadvertisingcosme,uniquefeatuesthatincreasepublifalsefullhttps://www.spreaker.com/episode/risk-bites-the-second-victim-and-the-second-arrow--65114441
In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston explores the concept of the second victim, and its correlation with the Buddhists parable of the second arrow.

Annalene goes on to explain how this teaching essentially encompasses everything that a dentolegal consultant strives to impart when assisting members with a complaint or adverse outcome.]]>https://api.spreaker.com/episode/65114441Sun, 06 Apr 2025 19:15:07 +0000Dental ProtectionWhen an adverse outcome occurs or treatment does not go to plan, our patients are often recognised as the only victim in these situations.  But are they?  In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston explores the...
In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston explores the concept of the second victim, and its correlation with the Buddhists parable of the second arrow.

Annalene goes on to explain how this teaching essentially encompasses everything that a dentolegal consultant strives to impart when assisting members with a complaint or adverse outcome.]]>562dentalcompensation,dentalfirstandsecondvictims,dentalfirstarrowcausesthepain,dentalpatient,dentalpractitionerdutyofcare,dentalsecondarrowrepresentsthe,dentalthefirstvictimisthepatie,dentalthesecondvictimistheprac,dentaltreatment,dentaltwoarrows,dentaltwoarrowsofpainandsuffer,dentaltwoseparateevents,dentaltwovictims,dentalwecancontrolthesecondarr,dentist,nondelegableandintrinsicobliga,patientadverseoutcome,patientharm,patientpainandsuffering,unforseenincidentfalsefullhttps://www.spreaker.com/episode/riskbites-uber-and-audits--64742751
In this episode of RiskBites Senior Dentolegal consultant Dr Annalene Weston quizzes Dr Colm Harney about the title of this podcast and asks the obvious question ‘what does a ride-hailing service have in common with third party payment audits in dentistry.’

Colm shares his thoughts and goes on to identify common reference points utilised by private Health Funds and Medicare to determine:

1. whether a claim is acceptable and
2. why an audit may occur in the first instance.   

Later providing helpful advice on how you can ensure your compliance in this space, leaving you free to focus on your patient and your practice.   ]]>https://api.spreaker.com/episode/64742751Sun, 23 Mar 2025 19:15:07 +0000Dental ProtectionUber, Audits and dentistry and interesting concept.  In this episode of RiskBites Senior Dentolegal consultant Dr Annalene Weston quizzes Dr Colm Harney about the title of this podcast and asks the obvious question ‘what does a ride-hailing service...
In this episode of RiskBites Senior Dentolegal consultant Dr Annalene Weston quizzes Dr Colm Harney about the title of this podcast and asks the obvious question ‘what does a ride-hailing service have in common with third party payment audits in dentistry.’

Colm shares his thoughts and goes on to identify common reference points utilised by private Health Funds and Medicare to determine:

1. whether a claim is acceptable and
2. why an audit may occur in the first instance.   

Later providing helpful advice on how you can ensure your compliance in this space, leaving you free to focus on your patient and your practice.   ]]>1523auditchanceandselection,auditdentaboardofaustraliapoli,auditdescriptorofitemcodesused,auditrulesoftheentity,dental,dentalaudits,dentalaudituseofthreereferncep,dentalcodeofconduct,dentalpatient,dentalpractice,dentalpractitioner,dentalprofessionalbehaviourand,dentalrecords,dentalrecordsreflecttreatmenta,randomaudit,targetedaudit,uberandauditsfalsefullhttps://www.spreaker.com/episode/riskmatters-international-women-s-day-a-conversation-with-ceo-of-medical-protection-society-karen-miller--64619514
Karen has been and continues to be an inspirational leader to many women and men and in this episode of RiskMatters, Karen shares the highs, lows and lessons learnt in her illustrious career as well as what International Women’s Day means to her. ]]>https://api.spreaker.com/episode/64619514Thu, 06 Mar 2025 17:15:07 +0000Dental ProtectionIn recognition of International Women’s Day, Senior dentolegal consultant Dr Annalene Weston interviews our CEO of Medical Protection Society, Karen Miller.  Karen has been and continues to be an inspirational leader to many women and men and in this...
Karen has been and continues to be an inspirational leader to many women and men and in this episode of RiskMatters, Karen shares the highs, lows and lessons learnt in her illustrious career as well as what International Women’s Day means to her. ]]>1762ceoofmpskarenmiller,dental,dentalnoblameculture,dentalprotectionlimited,diverseecectuiveandmanagement,diversityandinclusion,doestheculturefitwithyou,equalopportunityandappointonme,internationalwomensday,iriseweallrise,lessonslearnt,listentoyourinnervoice,medicalprotectionsociety,newrolesandopportunnies,policiesthatsupportwomen,theimportanceofmentorsandsuppo,thinkabouttheculture,trustyourinstinctandaskquestio,weallmakemistakes,womeninbusinessfalsefullhttps://www.spreaker.com/episode/riskbites-starting-a-new-job--64443194
In this episode of RiskBites Dr Annalene Weston and Dr Simon Parsons, dentolegal consultants at Dental protection explore some of the issues faced by practitioners contemplating a new role or perhaps start their own practice.]]>https://api.spreaker.com/episode/64443194Sun, 23 Feb 2025 18:15:07 +0000Dental ProtectionIt’s often incredibly challenging to know if you’re making the right decision when changing jobs or even starting in a new position for the very first time. Is this going to be the right choice for me? Am I doing the right thing if I have some doubts...
In this episode of RiskBites Dr Annalene Weston and Dr Simon Parsons, dentolegal consultants at Dental protection explore some of the issues faced by practitioners contemplating a new role or perhaps start their own practice.]]>2068dental,dentalcareer,dentalfindingtherightfit,dentalitsallaboutthefit,dentalpatient,dentalpractice,dentalpractitioner,employmentexpectations,employmentpolicysprotocolsandp,fitwithyourbeliefs,fitwithyourethics,fitwithyourvalues,practicecollegiaterelationship,practiceculture,practiceethicsandreputation,practitionerchangesandchalleng,practitionerexperience,practitionergrowth,whatneedstochangeyouortheenvir,whoneedstochangeyouorthepractifalsefullhttps://www.spreaker.com/episode/casematters-i-ll-make-sure-everyone-knows--63707448
In this episode of CaseMatters, the practitioner, practice and patient all have their own account and interpretation of their appointments, their discussions, expectations and time together.  Listen in to hear the differing perspectives, that ended in a disgruntled patient and an emotive, negative and hurtful online review.]]>https://api.spreaker.com/episode/63707448Sun, 26 Jan 2025 18:15:07 +0000Dental ProtectionAs we know communication is key and when things don’t go to plan or as we  expected the consequences can be surprising, unkind and unfair. But regardless of this there is always two sides or more, to every story. In this episode of CaseMatters, the...
In this episode of CaseMatters, the practitioner, practice and patient all have their own account and interpretation of their appointments, their discussions, expectations and time together.  Listen in to hear the differing perspectives, that ended in a disgruntled patient and an emotive, negative and hurtful online review.]]>1426bestintentions,dentaladverstisngcosmeticproce,dentaladvertisingguidelines,dentalcodeofconduct,dentalcommuncation,dentalcommunicationiskey,dentalcomplaint,dentalpatient,dentalpractice,dentalpracticeimage,dentalpractitioner,dentalstaff,dentaltreatment,dentist,morethanonesidetoeverystory,negativeonlinereview,newpatients #newpatientdentalb,patientexpectation,patientperception,practitionerandpatientcommunicfalsefullhttps://www.spreaker.com/episode/riskbites-we-all-need-a-feel-good-story--62780434
For our last podcast of 2024, we wanted to flip our focus and share a feel-good story, reminding us that not all complaints end badly.

Too often we can focus on the negative but prior to the year's end we hope that you can each take some time to reflect on, acknowledge and celebrate some of your triumphs and successes, be it professionally, personally or both. Happy holidays everyone.]]>https://api.spreaker.com/episode/62780434Sat, 07 Dec 2024 19:15:06 +0000Dental ProtectionThis year we’ve shared many podcasts that have identified areas of risk and shared information, moments and cases that we can all learn from.  For our last podcast of 2024, we wanted to flip our focus and share a feel-good story, reminding us that...
For our last podcast of 2024, we wanted to flip our focus and share a feel-good story, reminding us that not all complaints end badly.

Too often we can focus on the negative but prior to the year's end we hope that you can each take some time to reflect on, acknowledge and celebrate some of your triumphs and successes, be it professionally, personally or both. Happy holidays everyone.]]>465dentalcomplaint,dentalfeelgoodstory,dentalpatient,dentalpractitioner,dentaltreatment,dentist,happyholidaysfromourteamtoyour,humanityisimportant,practitionerdutyofcare,practitionerhonesty,practitionertransparency,successandtriumphs2024,unsuccessfultreatmentfalsefullhttps://www.spreaker.com/episode/riskmatters-e-prof-laurie-walsh-changes-to-infection-control-guidance-what-they-are-and-what-they-mean--62634237
Their discussion goes on to include additional topics about AI’s role in infection control and the environmental impact of disposable items in dentistry.  

2.23 - Why did the guidance change?
6.06 - Has covid had a big impact on the guidance?
8.00 - How regularly should we attend IC CPD?
10.50 - Current position regarding air removal and steam penetration tests?
14.05 - Where do people find consultations?
16.25 - 'Small office' sterilisers
18.37 - How often should we go into our steri rooms to check?
21.50 - Future IC assistance in IC?
26.28 - ABHR in lieu of handwashing?
29.04 - Laundering gowns
32.53 - Environmental impact of dentistry - sustainable alternatives? ]]>https://api.spreaker.com/episode/62634237Sat, 23 Nov 2024 19:15:06 +0000Dental ProtectionIn this episode of RiskMatters, Senior Dento-legal Dr Annalene Weston speaks with Emeritus Professor Laurie Walsh about the recent changes to the Infection control guidance, namely the replacement of the Standard 4815 with AS 5369 – Reprocessing of...
Their discussion goes on to include additional topics about AI’s role in infection control and the environmental impact of disposable items in dentistry.  

2.23 - Why did the guidance change?
6.06 - Has covid had a big impact on the guidance?
8.00 - How regularly should we attend IC CPD?
10.50 - Current position regarding air removal and steam penetration tests?
14.05 - Where do people find consultations?
16.25 - 'Small office' sterilisers
18.37 - How often should we go into our steri rooms to check?
21.50 - Future IC assistance in IC?
26.28 - ABHR in lieu of handwashing?
29.04 - Laundering gowns
32.53 - Environmental impact of dentistry - sustainable alternatives? ]]>22714187standardrevisedchanges,4815standardchanges,adainfectioncontrolguidelines,airremovalandsteampenetrationt,amendmentsafterconsultationtot,as5369replacment,australiansafetyqualityandheal,clarityforpractitionersarounds,consistentanduniformguidelines,consultationaroundstandards,covidimpact,dentalpractice,dentist,infectioncontroleducationandtr,infectioncontrolguidancechange,internationalinfectioncontrols,issueswithablitytosourceproduc,standardsbasedonsizeofsterilis,updateinfectioncontrolcpdperio,updatingaustralianstandardsfalsefullhttps://www.spreaker.com/episode/riskbites-the-elasticity-of-truth--62524913 
In many ways truth can be subjective and is often seated in an individual’s perception of the facts, what they have experienced, what they believe they have experienced and what they want to believe they have experienced.  Unfortunately, when perceptions of truth don’t align, it can it result in practitioners bearing the brunt of a very unhappy patient.   
 
In this episode of RiskBites, Dentolegal consultants Dr Annalene Weston and Dr Kiran Keshwara discuss the elasticity of truth, sharing helpful advice on how practitioners can avoid being stung or blamed, when the band of truth recoils or potentially snaps.  ]]>https://api.spreaker.com/episode/62524913Sat, 09 Nov 2024 19:15:01 +0000Dental ProtectionIs truth linked to fact? Is it a rigid and fixed construct or is it moveable, expanding and contracting like a rubber band.     In many ways truth can be subjective and is often seated in an individual’s perception of the facts, what they have... 
In many ways truth can be subjective and is often seated in an individual’s perception of the facts, what they have experienced, what they believe they have experienced and what they want to believe they have experienced.  Unfortunately, when perceptions of truth don’t align, it can it result in practitioners bearing the brunt of a very unhappy patient.   
 
In this episode of RiskBites, Dentolegal consultants Dr Annalene Weston and Dr Kiran Keshwara discuss the elasticity of truth, sharing helpful advice on how practitioners can avoid being stung or blamed, when the band of truth recoils or potentially snaps.  ]]>574dentalattention,dentalcommunication,dentallistening,dentalpractitioner,dentist,elasticityoftruth,istruthbasedonfacts,istruthrigidormoveable,namingand,patientexperience,patientperceptionofexperience,patientperceptionoffacts,patientsbeliefofexperience,patientstruth,perceivedinjuriousexperience,pie,practitionerobligations,practitionerperceptionoffacts,practitionerstruth,shamingfalsefullhttps://www.spreaker.com/episode/riskbites-burnout-using-your-third-space-wisely--62324167
Annalene is a champion for interventions that safeguard the needs of dental professionals and in this episode, she explains what Burnout is, how it feels and how it can present in ourselves, our colleagues and in our practice.

Annalene and Kiran, also discuss the concept of a third space and how we can utilise this space that sits ‘in between’ to our benefit.]]>https://api.spreaker.com/episode/62324167Sat, 26 Oct 2024 19:15:01 +0000Dental ProtectionJoin Dr Annalene Weston and Dr Kiran Keshwara, dentolegal consultants at Dental protection as they discuss the issue of Burnout, one of the most pressing concerns for contemporary dental practitioners globally. Annalene is a champion for...
Annalene is a champion for interventions that safeguard the needs of dental professionals and in this episode, she explains what Burnout is, how it feels and how it can present in ourselves, our colleagues and in our practice.

Annalene and Kiran, also discuss the concept of a third space and how we can utilise this space that sits ‘in between’ to our benefit.]]>815burnout,compassionfatique,decreaseinpersonalaccomplishme,dentalburnout,dentalinterventionastategiesfo,dentalpractionerstress,dentalpractitionerburnout,dentalpractitioners,dentalpractitionersthirdspace,dentalpractitionerwellbeing,dentaltreatmentstresses,dentist,depersonalisation,emotionalexhaustion,identifyyourthirdspace,managingyourthirdspace,maslachtriad,occupationalphenomenon,regonisingopportunitiesforthir,thirdspacefalsefullhttps://www.spreaker.com/episode/riskbites-when-can-a-patient-sue--61088283
A question often asked by members who have received notification, or a threat of legal proceedings is …. ‘When can patients sue?’

In this episode of RiskBites Senior dentolegal consultant Dr Annalene Weston and Dr Kiran Keshwara, from Dental protection discuss the how, when and why patients can successfully sue their dentist.

They go on to explain the process of legal claims and provide sequential advice on how to proceed if you do find yourself in receipt of letter from a lawyer.  Concluding their discussion with helpful tips and advice on how you can avoid a complaint or adverse outcome escalating to a legal claim in the first place.]]>https://api.spreaker.com/episode/61088283Sat, 12 Oct 2024 19:15:04 +0000Dental ProtectionThe thought of litigation can unsettle the most seasoned practitioner.  A question often asked by members who have received notification, or a threat of legal proceedings is …. ‘When can patients sue?’ In this episode of RiskBites Senior dentolegal...
A question often asked by members who have received notification, or a threat of legal proceedings is …. ‘When can patients sue?’

In this episode of RiskBites Senior dentolegal consultant Dr Annalene Weston and Dr Kiran Keshwara, from Dental protection discuss the how, when and why patients can successfully sue their dentist.

They go on to explain the process of legal claims and provide sequential advice on how to proceed if you do find yourself in receipt of letter from a lawyer.  Concluding their discussion with helpful tips and advice on how you can avoid a complaint or adverse outcome escalating to a legal claim in the first place.]]>820dentalactsoradmissions,dentalbutfortest,dentalcommunication,dentalcomplaints,dentaldutyofcare,dentaleffectivecommunicationre,dentalegalprocess,dentallegalproceedings,dentalliablity,dentallitigation,dentalnegligence,dentalnegligenceandcausation,dentalpatient,dentalprotectionpanelawyers #v,dentalrelationships,dentaltreatment,dentist,notificationofcomplaint,notificationoflegalcorresponde,practitionerrequirementtocontafalsefullhttps://www.spreaker.com/episode/riskbites-i-ve-received-a-solicitors-letter--61088282https://api.spreaker.com/episode/61088282Sat, 28 Sep 2024 19:15:02 +0000Dental ProtectionReceiving a solicitors letter can be a terrifying experience for any practitioner, particularly when you read it, and are unsure what it means for you and your registration Join Senior Dentolegal Consultant Dr Annalene Weston and Dr Mike Rutherford...793dental,dentalchallengingsituations,dentalcodeofconduct,dentalconsent,dentalfact-checkingandverifica,dentalpatient,dentalpractitioner,dentalprivacycontrols,dentalsleeponit,dentalsolicitorsletter,dentaltipsandstrategies,dentalunintendedconsequencesfalsefullhttps://www.spreaker.com/episode/riskbites-how-to-document-risks-and-warnings--61088264https://api.spreaker.com/episode/61088264Sat, 14 Sep 2024 19:15:01 +0000Dental ProtectionIn this episode of RiskBites, Senior dentolegal consultant Dr Annalene Weston and Dr Ralph Neller focus on how practitioners can best capture their discussions about risk and warnings in their clinical records. Annalene and Ralphs discussion...709compliancewithrecordstandards,dentalcommunication,dentalconsentforms,dentalpatient,dentalpersonalisedrecords,dentalpractitionerallocationof,dentalpractitionerobligations,dentalquestionsandanswers,dentalrecordofconsentprocess,dentalrecords,dentaltreatment,dentist,recordasevidenceofdiscussion,recordeddocumentationofdiscuss,recordofappropriateconsent,recordofdiscussion,recordofpotentialrisks,recordofspecificrisksandwarnin,recordofvalidconsent,recordsasdefencefalsefullhttps://www.spreaker.com/episode/riskbites-online-regret-repent-later--60797991 
Join Senior Dentolegal Consultant Dr Annalene Weston and Dr Colm Harney from Dental Protection as they discuss the phenomenon of ‘online disinhibition effect’ and the role it plays in online communication. They identify the positive and the negative effects of this behaviour as well as areas where practitioners can easily find themselves amiss or in precarious situations. Helping you to recognise these behaviours in yourself and in your patients and respond accordingly.  ]]>https://api.spreaker.com/episode/60797991Sat, 31 Aug 2024 19:00:02 +0000Dental ProtectionThe internet and virtual communication have brought significant gains to our profession and although this might only seem positive, in reality, there is a downside. The fallout from these advances can result in unexpected and unintended consequences... 
Join Senior Dentolegal Consultant Dr Annalene Weston and Dr Colm Harney from Dental Protection as they discuss the phenomenon of ‘online disinhibition effect’ and the role it plays in online communication. They identify the positive and the negative effects of this behaviour as well as areas where practitioners can easily find themselves amiss or in precarious situations. Helping you to recognise these behaviours in yourself and in your patients and respond accordingly.  ]]>1088dental,dentalboundaries,dentalchallengingsituations,dentalcodeofconduct,dentalcommunicationonline,dentalconsent,dentalfacetofacecommunication,dentalfact-checkingandverifica,dentalinhibitedbehaviour,dentalnonverbalcommunicationcu,dentalonlinecorrepondence,dentalpatient,dentalpostivesandnegatives,dentalpractitioner,dentalprivacycontrols,dentalprofessionalbehaviour,dentalsleeponit,dentaltipsandstrategies,dentalunintendedconsequences,onlinedisinhibitioneffectfalsefullhttps://www.spreaker.com/episode/riskbites-dealing-with-angry-patients--60712654
In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston and Dentolegal consultant Dr Kiran Keshwara provide helpful advice on how to recognise an upset or angry patient and provide tips and strategies on how to manage these challenging situations, achieving this best outcome possible for you and your patient.]]>https://api.spreaker.com/episode/60712654Sat, 17 Aug 2024 19:15:02 +0000Dental ProtectionAt Dental Protection, we are seeing an increase in the number of calls from members who are dealing with upset, angry or aggressive patients. In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston and Dentolegal consultant Dr...
In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston and Dentolegal consultant Dr Kiran Keshwara provide helpful advice on how to recognise an upset or angry patient and provide tips and strategies on how to manage these challenging situations, achieving this best outcome possible for you and your patient.]]>528dental,dentalagressivepatient,dentalangrypatient,dentalchallengingsituations,dentalcommunication,dentalescalateifnecessary,dentalnonverbalcommunicationcu,dentalpatient,dentalpractitioner,dentalrecords,dentaltipsandstrategies,dentalupsetpatient,dentalverbalcommunication,documenttheinteractionfalsefullhttps://www.spreaker.com/episode/riskbites-boundary-setting-for-patients-who-push--60594873
In this episode of RiskBites, Dental Protections Senior dentolegal consultant Dr Annalene Weston and our inhouse lawyer Helen Harbourne, discuss the importance of establishing clear professional and personal boundaries with patients from the outset. Identifying the types of patients who might seek to challenge these boundaries, and how best to manage these patients and their care.]]>https://api.spreaker.com/episode/60594873Sat, 03 Aug 2024 19:15:02 +0000Dental ProtectionSome aspects of communication with patients are not just necessary, they are vital to ensuring the success of your business and or your individual reputation.  In this episode of RiskBites, Dental Protections Senior dentolegal consultant Dr Annalene...
In this episode of RiskBites, Dental Protections Senior dentolegal consultant Dr Annalene Weston and our inhouse lawyer Helen Harbourne, discuss the importance of establishing clear professional and personal boundaries with patients from the outset. Identifying the types of patients who might seek to challenge these boundaries, and how best to manage these patients and their care.]]>811dental,dentaladvicedonotblurlinesofpr,dentalcommunication,dentalcoummicationfocusonthede,dentalitsoktodeclinetreatment,dentallegalclaim,dentaloptionsrisksandwarnings,dentalpatients,dentalpractitioners,dentalrecords,dentalredflagpatients,dentalregulatorynotification,dentalsecondopinion,dentaltreatment,dentaltreatmentplanninganddisc,documentdiscussionsandconversa,patientexpectations,patientreferraltomeetexpectati,patientsunrealisticexpectation,practitiionerboundarysettingfalsefullhttps://www.spreaker.com/episode/riskbites-saying-no-to-patients--60521606
In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston and Dr Kiran Keshwara from Dental Protection focus on the critical subject of how we say no to patients, asking and answering that all-important question ‘Can we do it,  should we do and if we should, how are we going to do it']]>https://api.spreaker.com/episode/60521606Sat, 20 Jul 2024 19:15:01 +0000Dental ProtectionSaying no to patients or refusing treatment can be difficult for any well-meaning and caring practitioners.  In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston and Dr Kiran Keshwara from Dental Protection focus on the...
In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston and Dr Kiran Keshwara from Dental Protection focus on the critical subject of how we say no to patients, asking and answering that all-important question ‘Can we do it,  should we do and if we should, how are we going to do it']]>705breachofpractitionerboundaries,breakdownintherapeticrelations,dental,dentalcommunicaton,dentalexplanationandoptoins,dentalpatient,dentalpractice,dentalpractitioner,dentalpractitionerscopeofpract,dentalregistration,dentalrisksandwarnings,dentaltherapeuticrelationship,dentalunreasonablepatientdeman,patientsbestinterests,previousdentalexperience,refusingdentaltreatmentfalsefullhttps://www.spreaker.com/episode/riskbites-the-role-of-body-dysmorphic-disorder--60521590
In this edition of RiskBites Senior Dentolegal consultant Dr Annalene Weston and Dr Mike Rutherford focus on the role of body dysmorphic disorder and how it impacts on our ability to achieve patient satisfaction.]]>https://api.spreaker.com/episode/60521590Sat, 06 Jul 2024 19:16:03 +0000Dental ProtectionMembers often suggest content for our podcasts, usually in areas of interest or where they perceive there is a need for more information.  Body dysmorphic disorder is one such area, which most would agree is both poorly understood in the dental...
In this edition of RiskBites Senior Dentolegal consultant Dr Annalene Weston and Dr Mike Rutherford focus on the role of body dysmorphic disorder and how it impacts on our ability to achieve patient satisfaction.]]>892bodydysmorphicdisorder,dealingwithpatientswithdismorp,dental,dentalareasofinterest,dentalcomplaints,dentalframeworkofknowledge,dentalidentficationofdysmorphi,dentalpatient,dentalpatientsatisfaction,dentalphobias,dentalpractice,dentalpractitioner,dentalstatisticsbodydismorphic,dentaltreatment,imagineddefects,preoccupationwithappearance,preoccupationwithphysicalandae,psychologoicalissuesrelatingto,recognisedpsychologicaldisordefalsefullhttps://www.spreaker.com/episode/riskbites-potential-pitfalls-of-aesthetic-dentistry--60381006
In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston and Dr Kiran Keshwara from Dental Protection discuss the potential pitfall of aesthetic dentistry and provide helpful tips and advice on how to avoid such issues arising in the first place.]]>https://api.spreaker.com/episode/60381006Sat, 22 Jun 2024 19:15:02 +0000Dental ProtectionAesthetic dentistry is an exciting area of dentistry, one that has accelerating in growth and popularity among patients and practitioners alike. While it can be very rewarding, it doesn’t come without its own specific set of risks and complications....
In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston and Dr Kiran Keshwara from Dental Protection discuss the potential pitfall of aesthetic dentistry and provide helpful tips and advice on how to avoid such issues arising in the first place.]]>541aestheticdentisry,aestheticdentistryandimproving,aestheticorthodonticsandinvisa,aestheticrisksandcomplications,aestheticteethwhitening,aestheticveneers,cosmeticdentstry,dental,dentalpatient,dentalpractitioner,dentaltechnology,electivetreatment,patientexpectation,patientfocusonappearance,patientincreasedawareness,patientperception,pitfallsofaestheticdentistry,practionerexpectations,socialmediaandaestheticdentist,treatmentrisksandcomplicationsfalsefullhttps://www.spreaker.com/episode/riskbites-i-have-received-an-audit-letter-from-a-health-fund-medicare--60018528
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/i-have-received-an-audit-letter-from-a-health-fund-or-medicare
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.
]]>https://api.spreaker.com/episode/60018528Sat, 08 Jun 2024 19:15:03 +0000Dental Protection“Why me?” Dr Mike Rutherford and Dr Annalene Weston discuss why you may have received an audit letter. Further Resources...
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/i-have-received-an-audit-letter-from-a-health-fund-or-medicare
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.
]]>681audit,dental,dentist,fund,health,letter,medicare,practitionerfalsefullhttps://www.spreaker.com/episode/riskmatters-david-hallett-why-are-item-numbers-so-important--60018385
1.25 – Who writes the Glossary?
1.56 – Health Funds and billing in a multi-appointment procedure
4.45 – Medicare regulation and the use of the Glossary codes
5.30 – Why was I selected for a Medicare or Health Fund audit?
11.35 – Upcoding
17.00 – Release of patient records to Health Funds
19.55 – Dental records and their importance in verifying claims
24.10 – Audit outcomes
31.05 – Potential consequences of a negative audit finding on your provider number
37.10 – Splitting treatment codes over Health Fund years
42.23 – Study model or working model?
46.10 – Treating friends and family members
]]>https://api.spreaker.com/episode/60018385Sat, 25 May 2024 19:15:02 +0000Dental ProtectionJoin Dr David Hallett and Dr Annalene Weston in our latest RiskMatters podcast ‘Why are item numbers so important?’. This insightful discussion on dental item numbers will cover the appropriate use of the ADA glossary codes and in contrast their...
1.25 – Who writes the Glossary?
1.56 – Health Funds and billing in a multi-appointment procedure
4.45 – Medicare regulation and the use of the Glossary codes
5.30 – Why was I selected for a Medicare or Health Fund audit?
11.35 – Upcoding
17.00 – Release of patient records to Health Funds
19.55 – Dental records and their importance in verifying claims
24.10 – Audit outcomes
31.05 – Potential consequences of a negative audit finding on your provider number
37.10 – Splitting treatment codes over Health Fund years
42.23 – Study model or working model?
46.10 – Treating friends and family members
]]>3057codes,dental,funds,health,hf,practice,practitionerfalsefullhttps://www.spreaker.com/episode/casematters-i-though-she-knew-what-she-was-doing--59758918
The title of this CaseMatters podcast is “I thought she knew what she was doing’ which involved the provision of cosmetic veneers.   When a breakdown in communication unexpectedly occurred, the unfortunate result was a complaint to the regulator, a regulatory caution and a legal compensation claim. ]]>https://api.spreaker.com/episode/59758918Sat, 11 May 2024 19:15:02 +0000Dental ProtectionDid you know that CaseMatters titles are genuine quotes from patient complaints that Dental Protection have assisted member with across the globe?  The title of this CaseMatters podcast is “I thought she knew what she was doing’ which involved the...
The title of this CaseMatters podcast is “I thought she knew what she was doing’ which involved the provision of cosmetic veneers.   When a breakdown in communication unexpectedly occurred, the unfortunate result was a complaint to the regulator, a regulatory caution and a legal compensation claim. ]]>912cosmeticdentaltreatment,denatltreatmentalteration,dentalcommunication,dentalcompensationclaim,dentalcomplaints,dentalpatient,dentalpractice,dentalpractitioner,dentalregulator,dentaltreatmentmiscommication,dentaltreatmentplan,dentalveneers,patientabandonment,patientexpectation,regulartorycaution,unprofessionalcondtuctfalsefullhttps://www.spreaker.com/episode/riskbites-assault-battery-and-trespass--59408795
Listen in as Annalene and Helen discuss what these terms mean in the eyes of the law and how you can avoid being subject to such accusations.  ]]>https://api.spreaker.com/episode/59408795Sat, 27 Apr 2024 19:35:02 +0000Dental ProtectionIn this episode of RiskBites Senior dentolegal consultant Dr Annalene Weston and Dental Protections inhouse lawyer Helen Harbourne discuss a particular type of allegation being increasingly argued in compensations claims, this being assault battery,...
Listen in as Annalene and Helen discuss what these terms mean in the eyes of the law and how you can avoid being subject to such accusations.  ]]>761dentalassault,dentalbattery,dentalconsentdocumentation,dentalinformedconsent,dentalpatient,dentalpractitioner,dentalriskmanagement,dentaltherapeuticbenefit,dentaltherapeuticpurpose,dentaltherapeuticvalue,dentaltreatment,dentaltreatmentcriminalact,dentaltresspass,dentalunecessaytreatment,dentalvalidconsent,practitionerscopeofpracticefalsefullhttps://www.spreaker.com/episode/risk-matters-the-road-less-travelled--59201356
Listen in as Annalene and Matt revisit his early introduction into dentistry, talk through his illustrious career and explore different ways in which we can use our dental degree, based on their own journeys through the profession.]]>https://api.spreaker.com/episode/59201356Sat, 13 Apr 2024 19:15:02 +0000Dental ProtectionJoin Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection and Associate Professor Dr Matthew Hopcraft in this personal and informative episode of Risk Matters, titled “The road less travelled”.  Listen in as Annalene and Matt revisit...
Listen in as Annalene and Matt revisit his early introduction into dentistry, talk through his illustrious career and explore different ways in which we can use our dental degree, based on their own journeys through the profession.]]>4056dentalacademia,dentalcareer,dentaldegree,dentalhistory,dentalisolation,dentaljourney,dentalopportunities,dentalpractitioner,dentalprofession,dentalresearch,dentistryisstressful,mentalhealth,moraldistress,opportunitiestaken,personalandprofessionalpurpose,personaljobsatisfaction,professionalburnout,professionalwellbeing,valuesalignment,valuesandpurposedrivenfalsefullhttps://www.spreaker.com/episode/riskbites-the-tipping-point-i-told-you-already--59108543
In this episode Simon recalls a case where a dental practitioner placed six veneers and despite feeling like he had done everything right and the case was a success, his patient was unforgiving when unexpected issues arose. ]]>https://api.spreaker.com/episode/59108543Sat, 23 Mar 2024 19:15:01 +0000Dental ProtectionJoin Dentolegal consultant Dr Simon Parsons and Senior Dentolegal consultant Dr Annalene Weston at Dental Protection, as they consider that in point in time where a patient moves from being a disgruntled patient to a complainant. In this episode...
In this episode Simon recalls a case where a dental practitioner placed six veneers and despite feeling like he had done everything right and the case was a success, his patient was unforgiving when unexpected issues arose. ]]>674dentalpatient,dentalpractice,dentalpractitioner,dentalrisksandwarnings,dentaltreatmentplan,dentalveneers,patientcommunication,patientcomplaints,patientcompliance,patientconsent,patienteducation,patientexpectation,patientperception,patientunderstanding,treatmentfailurefalsefullhttps://www.spreaker.com/episode/riskbites-the-tipping-point-do-first-responses-really-matter--58690021
In this episode Kristin and Annalene discuss a case that highlights the difficulties encountered by practitioners when dealing with complaints, acknowledging that at times these complaints can feel more like a personal attack. In these situations, Annalene and Kristin remind us that during these times our initial ‘emotional response’ is often not the best response.]]>https://api.spreaker.com/episode/58690021Sat, 09 Mar 2024 19:15:01 +0000Dental ProtectionJoin Dr Annalene Weston, Senior Dentolegal consultant at Dental Protection and Case Manger Kristin Trafford Wiezel as they consider that point in time when a patient moves from being a disgruntled patient to a complainant. In this episode Kristin...
In this episode Kristin and Annalene discuss a case that highlights the difficulties encountered by practitioners when dealing with complaints, acknowledging that at times these complaints can feel more like a personal attack. In these situations, Annalene and Kristin remind us that during these times our initial ‘emotional response’ is often not the best response.]]>637dentalcommunication,dentalcomplaints,dentalcomplaintsresolution,dentalobjectiveview,dentalpatient,dentalpractice,dentalpractitioner,dentalregulatorcomplaint,patientexpectation,patientpersepctiveandexperienc,patienttreatment,shareddisappointmentfalsefullhttps://www.spreaker.com/episode/riskbites-the-tipping-point-it-s-not-always-about-the-treatment--58570516
Listen in as Anita and Annalene talk through a case, where the issues that led to a complaint were instigated before the practitioner even met the patients.]]>https://api.spreaker.com/episode/58570516Sat, 24 Feb 2024 19:15:01 +0000Dental ProtectionJoin Case Manager Anita Kemp and Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection as they discuss some of the reasons that can sit behind a complaint. You may be surprised to hear that it is not always related to treatment....
Listen in as Anita and Annalene talk through a case, where the issues that led to a complaint were instigated before the practitioner even met the patients.]]>690dentalcommunication,dentalcomplaints,dentalconsent,dentalpatients,dentalpractice,dentalpractitioners,dentalrelationships,modalityoftreatment,patientconsent,patientdecisionmaking,patientexpectation,therapeuticrelationshipsfalsefullhttps://www.spreaker.com/episode/riskbites-the-tipping-point-consent-counts--58508704
Listen in as Kristin and Annalene identify and explore the tipping point in both cases – a moment in time when a patient moves from being a disgruntled patient to a complainant.]]>https://api.spreaker.com/episode/58508704Sun, 11 Feb 2024 19:15:01 +0000Dental ProtectionJoin Case Manager Kristin Trafford Wiezel and Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection, as they consider an allegation of treatment without consent through the lens of two cases from the Dental Protection Vault. Listen in...
Listen in as Kristin and Annalene identify and explore the tipping point in both cases – a moment in time when a patient moves from being a disgruntled patient to a complainant.]]>513consentcounts,dentalcommunication,dentalconsentprocess,dentalpatients,dentalpractice,dentalpractitioner,dentaltreatmentsuccess,patientacceptanceoftreatment,patientrefusaloftreatment,patientsbestinterestsfalsefullhttps://www.spreaker.com/episode/riskmatters-cancer-check-the-changing-face-of-oral-cancer-dr-amanda-phoon-nguyen--58314940
Listen in as Annalene and Amanda discuss the aetiology of oral cancer, patient demographics and risk factors and red flags. Additionally highlighting the necessity for routine oral cancer screening and the integral role Dental practitioners play in oral cancer screening, identification, referral, and diagnosis.

https://www.oralmedicineoralpathology.com

https://www.headandneckcancer.org.au/i-am-a-health-professional/the-changing-face-of-head-and-neck-cancer-gp-and-dentist-education-module/]]>https://api.spreaker.com/episode/58314940Sun, 28 Jan 2024 19:15:01 +0000Dental ProtectionJoin Dr Annalene Weston, Senior Dentolegal Consultant at Dental Protection, and Oral Medicine Specialist and Expert Dr Amanda Phoon Nguyen for an in-depth Q&A discussion about ‘The changing face of oral cancer’. Listen in as Annalene and Amanda...
Listen in as Annalene and Amanda discuss the aetiology of oral cancer, patient demographics and risk factors and red flags. Additionally highlighting the necessity for routine oral cancer screening and the integral role Dental practitioners play in oral cancer screening, identification, referral, and diagnosis.

https://www.oralmedicineoralpathology.com

https://www.headandneckcancer.org.au/i-am-a-health-professional/the-changing-face-of-head-and-neck-cancer-gp-and-dentist-education-module/]]>2969changingfaceoforalcancer,dentalspecialistrelationships,dentalteam,headandneckcancer,oralcancer,oralcancerdelayeddiagnosis,oralcancerexamination,oralcancermisseddiagnosis,oralcancerredflags,oralcancerriskfactors,oralcancerscreening,oralcancerscreeningrecords,oralcancersmokingvapingandalco,oralextraoralscreening,oralintraoralscreening,oralmedicine,oropharyngealcancer,patientcancerhistory,patientdemographics,patientriskfactorsfalsefullhttps://www.spreaker.com/episode/riskbites-patient-autonomy--57656394https://api.spreaker.com/episode/57656394Sun, 19 Nov 2023 19:15:02 +0000Dental ProtectionNot only is patient autonomy one of the four underpinning principles of medical ethics, but it is also a vital component of the consent process and patient care. Gone are the days of paternalism but can patient autonomy go too far.In this episode of...492dentalcommunicaion,dentalconsentprocess,dentallimitaions,dentalpatients,dentalpractice,dentalpractitioner,dentalpractitionrefusaltotreat,dentalriskandwarnings,dentaltreatmentplans,dentaltreatmentsuccess,patientacceptanceoftreatment,patientautonomy,patientrefusaloftreatment,patientsbestinterestsfalsefullhttps://www.spreaker.com/episode/riskbites-imaging-in-dentistry--57477052https://api.spreaker.com/episode/57477052Sun, 05 Nov 2023 19:15:02 +0000Dental ProtectionWhere does imaging sit in managing our risk? In our next episode of RiskBites, Dr Annalene Weston and Dr Kiran Keshwara from Dental Protection discuss the place of imaging in dentistry. Images, whether they are x-rays, photos or digital scans, make an...780dentalcommunication,dentaldiagnosis,dentaldiscussions,dentalimagery,dentalimaginginterpretation,dentalimagingreview,dentalpatients,dentalpractice,dentalpractitioner,dentalrecords,dentalrecordsecurity,dentalscans,dentaltreatmentfalsefullhttps://www.spreaker.com/episode/riskbites-view-from-the-other-side--57246201
Dr Annalene Weston and Dr Harney discuss the importance of being able to recognise and acknowledge our patient’s viewpoint. Highlighting the key role that patient experience, perception, rapport, and trust play in these situations, irrespective of the quality of treatment provided.]]>https://api.spreaker.com/episode/57246201Sun, 22 Oct 2023 19:15:02 +0000Dental ProtectionIn the next episode of RiskBites; ’The view from the other side’ Dr Colm Harney shares insight into why some patients complain and claim, when something unexpected happens and why some patients do not. Dr Annalene Weston and Dr Harney discuss the...
Dr Annalene Weston and Dr Harney discuss the importance of being able to recognise and acknowledge our patient’s viewpoint. Highlighting the key role that patient experience, perception, rapport, and trust play in these situations, irrespective of the quality of treatment provided.]]>695dentalclaim,dentalcomplaint,dentalconsent,dentalexcuses,dentalexpectation,dentalexperience,dentalpatients,dentalpractice,dentalpractitioner,dentalrapport,dentaltreatment,dentaltrust,patientcare,patientpersective,patientviewpoint,perceivedinjuriousexperience,perceivedoutcome,perceivedqualitycarefalsefullhttps://www.spreaker.com/episode/casematters-you-have-led-me-down-a-path-that-has-cost-me-great-expense--57053451https://api.spreaker.com/episode/57053451Sun, 08 Oct 2023 19:15:02 +0000Dental ProtectionDid you know that all CaseMatters titles are genuine quotes from patient complaints that Dental Protection have assisted members with across the globe? The title of this CaseMatters podcast is “You have led me down a path that has cost me great...1227dental,dentaladvertisingguidelines,dentaladvice,dentalcommunication,dentalcomplaints,dentalconditions,dentalcosmetictreatment,dentalelectivetreatment,dentalexpectedstandards,dentalpatient,dentalpatientexpectation,dentalpaymentplan,dentalperformancereview,dentalpractice,dentalpractitioner,dentalregulator,dentalsmilereconstruction,dentaltreatmentpackagesfalsefullhttps://www.spreaker.com/episode/riskmatters-building-your-resilience-shield--56875095https://api.spreaker.com/episode/56875095Sun, 24 Sep 2023 19:15:01 +0000Dental ProtectionWhat's resilience? Is this something that you need to be thinking about right now? And what are the potential detrimental effects for you and your patients if you don't? Join Dr Annalene Weston as she discusses this and more with Dr Dan Pronk...2935buildresilience,dental,dentalpractice,dentalpractitioner,resilience,resilienceshield,stressindentistry,stressmanmagementfalsefullhttps://www.spreaker.com/episode/riskbites-lessons-learned-from-a-life-at-the-coalface--56694844https://api.spreaker.com/episode/56694844Sun, 10 Sep 2023 19:15:02 +0000Dental ProtectionAs Dr Mike Rutherford moves to retirement, he shares some key learnings from his career in dentistry, and its many iterations with Dr Annalene Weston. Not only does this podcast explore the evolution of dentistry but also considers where a dental...3375dentalpatients,dentalpractice,dentalpractitioner,dentalresources,dentaltreatment,newgradguidance,patientcarefalsefullhttps://www.spreaker.com/episode/riskmatters-i-wanna-be-sedated--56573530https://api.spreaker.com/episode/56573530Sun, 27 Aug 2023 19:15:02 +0000Dental ProtectionJoin Dr Mike Rutherford, Dentolegal Consultant at Dental Protection, and dental expert Dr Greg Mahoney for an in-depth Q&A discussion about the pertinent topic Dental Sedation, its use and possible complications. Dr Greg Mahoney is a practising...2920dental,dentaladvice,dentalanxiety,dentaldeepsedation,dentalexpert,dentalinhalationsedation,dentalivsedation,dentalmoderatesedation,dentalnitrousoxidesedation,dentaloralsedation,dentalpractice,dentalpractitioner,dentalsafepractice,dentalsedation,dentalsedationcomplications,dentalsedationtoxicityfalsefullhttps://www.spreaker.com/episode/riskmatters-comfortably-numb-local-anaesthesia-and-you--56435638https://api.spreaker.com/episode/56435638Sun, 13 Aug 2023 19:15:01 +0000Dental ProtectionJoin Dr Mike Rutherford, Dentolegal Consultant at Dental Protection, and dental expert Dr Greg Mahoney for an in-depth Q&A discussion about the pertinent topic of Local Anaesthetic, its use and possible complications. Dr Greg Mahoney is a...2871dental,dentaladvice#dentallocalanaest,dentalanaethesia,dentalexpert,dentallacomplications,dentallatoxicity,dentalpractice,dentalpractitioner,dentalsafepracticefalsefullhttps://www.spreaker.com/episode/riskbites-dismissing-the-disgruntled--56046734https://api.spreaker.com/episode/56046734Sun, 16 Jul 2023 19:15:02 +0000Dental ProtectionTake a moment to cast your mind back to an occasion where you have felt invalidated or dismissed. Feeling understood or heard is a powerful experience and effective communication skills such as validating a person’s feelings or concerns can strengthen...586communicationskills,dental,dentalpatients,dentalpractice,dentalpractitioner,validation #therapeuticrelatiofalsefullhttps://www.spreaker.com/episode/riskbites-bite-sized-records-who-what-when-where-why--55186202https://api.spreaker.com/episode/55186202Sun, 02 Jul 2023 19:15:02 +0000Dental ProtectionOur latest RiskBites podcast episode will roadmap the fundamental requirements of successful record keeping. The who, what, when, where, and why. Listen in as Dr Annalene Weston, Dentolegal Consultant and Mrs Kristin Trafford-Wiezel, Case Manager at...774dental,dentalpatients,dentalpractice,dentalpractitioner,dentalrecords,templateforsuccessfalsefullhttps://www.spreaker.com/episode/riskbites-frogs-into-princes-techniques-to-build-trust--54145218
A classic study into health-care research shows that good communication between dentists and patients can lead to less post-operative pain, less medication and earlier recovery. Listen in to find out more.]]>https://api.spreaker.com/episode/54145218Sun, 18 Jun 2023 19:15:02 +0000Dental ProtectionThe next episode of RiskBites, is a case study example: Frogs into Princes – Techniques to Build Trust, which highlights the key elements required to build a positive dentist-patient relationship. A classic study into health-care research shows that...
A classic study into health-care research shows that good communication between dentists and patients can lead to less post-operative pain, less medication and earlier recovery. Listen in to find out more.]]>931dentalcomplaints,dentalpractice,dentalpractitioner,dentolegal,positiverelationships,strongcommunication,therapeuticrelationshipfalsefullhttps://www.spreaker.com/episode/riskbites-nice-guys-finish-last--54037860https://api.spreaker.com/episode/54037860Sun, 04 Jun 2023 19:15:02 +0000Dental ProtectionOften we find ourselves reviewing claim after claim without a trace of kindness or empathy being found. In this episode of RiskBites, we talk about the role of kindness in risk management, the benefits of staying connected to our patients in times of...691dentalcomplaints,dentalpatients,dentalpractice,dentalpractitioners,dentolegal,kindnesscounts,workplaceenvironmentfalsefullhttps://www.spreaker.com/episode/riskbites-contemporary-wisdom-tooth-risks--53914520https://api.spreaker.com/episode/53914520Sun, 21 May 2023 19:15:01 +0000Dental ProtectionJoin Dr Annalene Weston and Dr Mike Rutherford, Dentolegal Consultants at Dental Protection for an in-depth discussion around the key topic of contemporary wisdom tooth risks. Claims and cases related to wisdom teeth have recently significantly...2127dentalclaims,dentalcomplaints,dentalpractice,dentalpractitioner,dentalprocedures,dentolegal,wisdomteethfalsefullhttps://www.spreaker.com/episode/riskbites-a-report-has-been-requested-what-do-i-write--53664177https://api.spreaker.com/episode/53664177Sun, 07 May 2023 19:15:01 +0000Dental ProtectionJoin Dr Annalene Weston, Dentolegal Consultant and Mrs Helen Harbourne, In-house Lawyer at Dental Protection for the next RiskBites episode. This edition covers the topic of ‘A report has been requested for me – what do I write?’, in which our team of...598complaints,dental,dentalpractice,dentalpractitioners,dentolegal,legalfalsefullhttps://www.spreaker.com/episode/riskbites-when-should-you-call-if-quits-and-refer--53567323https://api.spreaker.com/episode/53567323Sun, 23 Apr 2023 19:15:02 +0000Dental ProtectionWith 20:20 hindsight we often realise all too late when we should have referred a patient instead of treating them ourselves. Even with the utmost best intentions, things can still go horribly wrong. In this episode ‘When should I call it quits and...1025dental,dentalcomplaints,dentalpractititioner,dentolegal,legal,referralsfalsefullhttps://www.spreaker.com/episode/riskbites-bite-sized-code-of-conduct--53496477
https://www.dentalboard.gov.au/codes-guidelines/policies-codes-guidelines/code-of-conduct.aspx]]>https://api.spreaker.com/episode/53496477Mon, 10 Apr 2023 22:00:42 +0000Dental ProtectionJoin Dr Annalene Weston, Dentolegal Consultant and Mrs Kristin Trafford-Wiezel, Case Manager from Dental Protection to discuss a comprehensive document available for dental practitioners, the Code of Conduct. This useful resource provides guidance and...
https://www.dentalboard.gov.au/codes-guidelines/policies-codes-guidelines/code-of-conduct.aspx]]>1057codeofconduct,dental,dentalpractice,dentalpractitioner,dentolegal,resourcesfalsefullhttps://www.spreaker.com/episode/riskbites-why-does-it-hurt-so-much-the-defendant-s-perspective--53276018https://api.spreaker.com/episode/53276018Sun, 26 Mar 2023 19:15:01 +0000Dental ProtectionAs clinicians we pride ourselves on providing the best level of care for our patients. We hold ourselves to such as high standard that any suggestion of failing can feel like an attack. That’s why we take it so personally if we receive a complaint....956dental,dentalcomplaints,dentalpractice,dentalpractitioner,dentolegal,lawfalsefullhttps://www.spreaker.com/episode/riskbites-i-m-being-sued-what-happens-next--53066760https://api.spreaker.com/episode/53066760Sun, 12 Mar 2023 19:15:02 +0000Dental ProtectionJoin Dental Protection’s Dentolegal Consultant, Dr Annalene Weston and in-house lawyer Ms Helen Harbourne as they cover the topic of ‘I’m being sued – what happens next?’. This informative discussion will explain what happens if we get sued and where...811complaint,dentalpractice,dentalprotection,dentolegal,law,legalfalsefullhttps://www.spreaker.com/episode/riskmatters-thoughts-from-the-bench-with-brad-wright--52797202
1.10 – Records and radiographs
12.25 – What to do on receipt of a complaint
18.20 – Insight and apology
19.50 – Seeking advice
23.00 – The 'don't'
25.50 – Manipulation of records and audit logs
28.35 – Fit and proper person
34.10 – Random drug testing
35.45 – The privilege of being a professional and the privileges (provide and prescriber numbers)
36.40 – Prescriber numbers
39.05 – Treating family
40.40 – Provider numbers
45.41 – Infection control
52.20 – Last pieces of advice]]>https://api.spreaker.com/episode/52797202Sun, 26 Feb 2023 19:15:01 +0000Dental ProtectionJoin Dr Annalene Weston, Dentolegal Consultant at Dental Protection while she talks through the common legal risks and issues impacting contemporary practitioners with Barrister and former Dental Practitioner, Mr Brad Wright. Listen in to hear useful...
1.10 – Records and radiographs
12.25 – What to do on receipt of a complaint
18.20 – Insight and apology
19.50 – Seeking advice
23.00 – The 'don't'
25.50 – Manipulation of records and audit logs
28.35 – Fit and proper person
34.10 – Random drug testing
35.45 – The privilege of being a professional and the privileges (provide and prescriber numbers)
36.40 – Prescriber numbers
39.05 – Treating family
40.40 – Provider numbers
45.41 – Infection control
52.20 – Last pieces of advice]]>3368complaints,dentaladvice,dentalpractice,dentalpractitioner,dentaltreatment,infectioncontrolfalsefullhttps://www.spreaker.com/episode/riskbites-hero-dontics--52666849https://api.spreaker.com/episode/52666849Sun, 12 Feb 2023 19:15:01 +0000Dental ProtectionJoin Dr Annalene Weston and Dr Kiran Keshwara in our next episode of RiskBites to explore the concept of hero-dontics so when a patient asks for a particular treatment and we agree in good faith, oftentimes against our better judgement. In other...816dental,dentalpatients,dentalpractice,dentalpractitioner,dentaltreatment,herodontics,patients,practice,practitioner,riskmanagement,treatmentfalsefullhttps://www.spreaker.com/episode/riskbites-the-power-of-the-apology--52480721https://api.spreaker.com/episode/52480721Sun, 29 Jan 2023 19:15:01 +0000Dental ProtectionWhat is the power of an apology? Apologies can have positive effects on maintaining a future therapeutic relationship, help to restore trust, reduce negative emotional reactions such as anger and even induce positive physiological responses for the...712dentalpractice,dentalpractitioner,dentaltreatment #dentalpatient,relationshipsfalsefullhttps://www.spreaker.com/episode/riskbites-what-should-i-look-for-when-joining-a-practice--52408827https://api.spreaker.com/episode/52408827Sun, 15 Jan 2023 19:15:01 +0000Dental ProtectionIn our first podcast for 2023, we cover the important topic of ‘What should I look for when joining a practice?’. We spend so much of our waking hours in our workplace. Therefore, it is crucial to get our choice of practice right, so that it is a good...892dentalpatients,dentalpractice,dentalpractitioner,dentaltreatment,workplaceculture #wellbeingfalsefullhttps://www.spreaker.com/episode/riskbites-how-to-identify-and-manage-a-difficult-patient--52074655https://api.spreaker.com/episode/52074655Sun, 04 Dec 2022 19:15:02 +0000Dental ProtectionDealing with difficult patients creates additional challenges to any dental appointment and can hinder the ability to provide high quality dental care. This episode of RiskBites discusses how to identify and manage difficult patients including ways to...1163advice,dental,dentalappointment,dentalpractice,dentalpractitioner,difficultpatientsfalsefullhttps://www.spreaker.com/episode/riskmatters-rachel-morris-toolbox-for-resilience--51885141
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You are not a frog - the podcast for busy people in high-stress jobs. Find out more: https://youarenotafrog.com]]>https://api.spreaker.com/episode/51885141Sun, 27 Nov 2022 19:15:02 +0000Dental ProtectionOur next episode of RiskMatters, Toolbox for Resilience shares insight around the direct benefits of understanding personal limitations, focusing on your health and building resilience. Featuring topic experts Dr Annalene Weston from Dental Protection...
Click here to sign up for your FREE Thrive Week Planner – a tool to help you plan your ideal working week: https://www.shapestoolkit.com/thrive-week-planner

You are not a frog - the podcast for busy people in high-stress jobs. Find out more: https://youarenotafrog.com]]>3842dental,dentalexperts,dentalpractitioner,mentalhealth,resilience,workplacestressfalsefullhttps://www.spreaker.com/episode/riskbites-falling-with-style-how-to-fail-well--51712095https://api.spreaker.com/episode/51712095Sun, 06 Nov 2022 19:15:01 +0000Dental ProtectionFailing is an important part of learning and growth, and it is important to learn from our failures and not be damaged by them. This Q&A style podcast ‘Falling with style – how to fail well’ features Dr Annalene Weston, Dentolegal Consultant and Mrs...839dental,dentaladvice,dentalpractice,dentalpractitioner,growth,learningoutcomesfalsefullhttps://www.spreaker.com/episode/riskbites-the-5-cans--51592853https://api.spreaker.com/episode/51592853Sun, 23 Oct 2022 19:15:01 +0000Dental ProtectionJoin Dr Annalene Weston and Dr Roger Dennett, Dentolegal Consultants at Dental Protection for our next episode of RiskBites to discuss ‘Five Cans’. Derived from a famous story in Greek mythology, this concept relates to questions that dental...1047dental,dentalpatients,dentalpractice,dentalpractitioner,greekmythologyfalsefullhttps://www.spreaker.com/episode/casematters-you-re-a-butcher--51495135https://api.spreaker.com/episode/51495135Sun, 09 Oct 2022 19:15:01 +0000Dental ProtectionOur next episode of CaseMatters, ‘You’re a butcher’ hosted by Dr Annalene Weston examines the conflicting points of view from a distressing accusation made by a patient. Based on a real-life case study from Dental Protection, this podcast will delve...1431ahpra,case,casestudy,dental,dentalpractice,dentalpractitioner,legal,practice,studyfalsefullhttps://www.spreaker.com/episode/riskbites-privacy-what-is-acceptable-to-discuss-with-staff-family-members-and-other-providers--51402877https://api.spreaker.com/episode/51402877Sun, 02 Oct 2022 19:15:01 +0000Dental ProtectionLearn about the importance of privacy in this insightful podcast with Dr Kiran Keshwara, Dentolegal Consultant at Dental Protection. We consider, matters including who owns dental records? What is acceptable to discuss with staff, family members and...832confidentiality,dental,dentalpractitioners,dentalrecords,legal,practitioners,privacy,recordsfalsefullhttps://www.spreaker.com/episode/riskbites-imposter-syndrome--51249464https://api.spreaker.com/episode/51249464Sun, 25 Sep 2022 19:15:02 +0000Dental ProtectionJoin Dr Annalene Weston, Dentolegal Consultant and Dr Colm Harney at Dental Protection to cover the topic of ‘Imposter Syndrome – am I good enough?’. Our team of experts delve into the relevance of this topic to dental professionals and the impact...741dental,dentalexperts,dentalpractitioners,experts,imposter,impostersyndrome,media,practitioners,social,socialmedia,syndromefalsefullhttps://www.spreaker.com/episode/casematters-you-killed-my-tooth--51168804https://api.spreaker.com/episode/51168804Sun, 11 Sep 2022 19:15:02 +0000Dental ProtectionIn the latest episode of Case Matters, Dr Annalene Weston, Dentolegal Consultant at Dental Protection will guide you through the case of discussion entitled ‘You killed my tooth’. This case highlights the importance of consent in its purest form. Hear...1605case,casestudy,consent,dental,dentalpractice,dentalpractitioner,practice,practitioner,studyfalsefullhttps://www.spreaker.com/episode/riskbites-lessons-learned-from-a-fifty-year-career--51002441https://api.spreaker.com/episode/51002441Sun, 28 Aug 2022 19:15:02 +0000Dental ProtectionPodcast host and Dentolegal Consultant at Dental Protection, Dr Annalene Weston is joined by retired Dental Protection Dentolegal Consultant and Order of Australia recipient Dr Ralph Neller to share the lessons learned during his inspiring fifty year...1936australia,career,dental,mentor,orderofaustralia,practitioner,profession,public,sectorfalsefullhttps://www.spreaker.com/episode/riskmatters-risk-benefit-analysis-at-the-coal-face-of-special-needs--50892791https://api.spreaker.com/episode/50892791Sun, 14 Aug 2022 19:15:01 +0000Dental ProtectionWith over 4.4 million Australians considered to have a disability, there is a greater need for dental practitioners to have an understanding on special needs dentistry including: what it is, how they can access this speciality for patients and...3564dental,education,experts,industry,needs,practitioner.special,treatmentsfalsefullhttps://www.spreaker.com/episode/riskbites-if-a-picture-scan-is-worth-a-thousand-words-do-i-still-need-a-charting--50741789https://api.spreaker.com/episode/50741789Sun, 31 Jul 2022 19:15:03 +0000Dental ProtectionIf you’ve ever asked, ‘Do I still need to do a dental charting if I’m taking an intraoral scan of my patient?’, this podcast is highly recommended for you. Join Dental Protection experts, Dr Annalene Weston and Dr Simon Parsons for an informative...1057dental,odontogram,patients,practice,practitioner,technology,treatmentfalsefullhttps://www.spreaker.com/episode/riskmatters-dr-alex-forrest-how-does-forensics-fit-into-my-practice--50652517https://api.spreaker.com/episode/50652517Sun, 24 Jul 2022 19:15:03 +0000Dental ProtectionJoin Dr Alex Forrest and Dr Mike Rutherford as they cover the topic of forensic odontology. After a long-standing career specialising in this area, Dr Alex Forrest shares his personal stories of working across the world as a forensic odontologist...3621dental,dentistry,experts,forensic,forensics,odontology,practice,practitioners,recordsfalsefullhttps://www.spreaker.com/episode/riskbites-it-s-a-numbers-game--50492139https://api.spreaker.com/episode/50492139Sun, 10 Jul 2022 19:15:02 +0000Dental ProtectionOur latest episode of RiskBites covers the topic of provider numbers in light of the fact that hygienists, OHT’s and therapists can apply for them, to consider an in-depth analysis around provider numbers and the risks around having one. A provider...779claims,dental,dentalclaims,dentalpatients,dentalpractice,dentalpracticerisks,dentalpractitioner,dentalprovidernumbers,dentalrecords,patients,practice,practitioner,provider,records,risksfalsefullhttps://www.spreaker.com/episode/casematters-not-worth-the-paper-it-s-written-on--50221513https://api.spreaker.com/episode/50221513Sun, 26 Jun 2022 19:15:02 +0000Dental ProtectionJoin Dr Annalene Weston, Dentolegal Consultant at Dental Protection to explore 'Not worth the paper it’s written on’. This insightful podcast explores a case that pivots around the use of a consent form in complex care. Hear the different sides of...1647care,dental,dentistry,patients,practice,practitioner,risk,treatmentfalsefullhttps://www.spreaker.com/episode/riskbites-does-accelerating-treatment-accelerate-risk--50045790https://api.spreaker.com/episode/50045790Sun, 12 Jun 2022 19:15:02 +0000Dental ProtectionIn this episode of RiskBites, Kristin Trafford-Wiezel and Dr Annalene Weston from Dental Protection discuss the impact of accelerating treatment, a largely consumer driven concept. They consider whether centering our decision making around consumer...608care,dental,dentist,dentistry,patients,practice,practitioner,protection,risk,treatmentfalsefullhttps://www.spreaker.com/episode/riskbites-contractors-is-independence-always-a-good-thing--49736805https://api.spreaker.com/episode/49736805Sun, 29 May 2022 19:15:02 +0000Dental ProtectionIt is commonplace in the current dental working environment for dentists and some hygienists and therapists to be in a contractor relationship with a practice. In this episode of RiskBites, learn about contractor relationships and how they differ from...687contractors,dental,dentist,environments,practice,practitioners,teamfalsefullhttps://www.spreaker.com/episode/riskmatters-dr-geraldine-moses-drugs-in-dentistry-update-your-knowledge--49736520
2.06 – Categories of medications that cause the most harm when combined with dental treatment
3.58 – Turmeric and other complimentary medications and their impact on bleeding
9.44 – Drugs that increase the risk of osteonecrosis
12.45 – Corticosteroids
18.02 – Drug seeking behaviours
23.00 – Pain management with NSAIDS and paracetamol
30.13 – Drugs of addiction in dentistry
35.21 – Antibiotics and the OCP
40.38 – Antibiotic allergies
44.30 – Allergy testing
50.05 – Prescribing in pregnancy
56.42 – Helpful resources regarding medications
58.12 – Prescribing of high fluoride toothpaste (S3 drug)
62.56 – Prescribing for friends/family outside of the practice of dentistry]]>https://api.spreaker.com/episode/49736520Sun, 15 May 2022 19:15:02 +0000Dental ProtectionJoin Dr Geraldine Moses and Dr Annalene Weston, Dentolegal Consultant from Dental Protection as they discuss the use of drugs in dentistry, both those we prescribe and those that patients are already taking when they attend. This episode will cover...
2.06 – Categories of medications that cause the most harm when combined with dental treatment
3.58 – Turmeric and other complimentary medications and their impact on bleeding
9.44 – Drugs that increase the risk of osteonecrosis
12.45 – Corticosteroids
18.02 – Drug seeking behaviours
23.00 – Pain management with NSAIDS and paracetamol
30.13 – Drugs of addiction in dentistry
35.21 – Antibiotics and the OCP
40.38 – Antibiotic allergies
44.30 – Allergy testing
50.05 – Prescribing in pregnancy
56.42 – Helpful resources regarding medications
58.12 – Prescribing of high fluoride toothpaste (S3 drug)
62.56 – Prescribing for friends/family outside of the practice of dentistry]]>4054consultation,dental,dentistry,drugs,medications,practice,practitioners,resources,treatmentsfalsefullhttps://www.spreaker.com/episode/casematters-that-s-assault-mate--49220877https://api.spreaker.com/episode/49220877Sun, 01 May 2022 19:15:02 +0000Dental ProtectionJoin Dr Annalene Weston, Dentolegal Consultant at Dental Protection who will guide you through the case study ‘That’s assault mate’. This podcast will explore what constitutes as consent in the dental surgery and how and when confusion can arise.1279assault,case,complaints,consent,dental,dentist,practitioners,studyfalsefullhttps://www.spreaker.com/episode/riskbites-treatment-expediency-with-privacy-compliance--49431170https://api.spreaker.com/episode/49431170Sun, 24 Apr 2022 19:15:02 +0000Dental ProtectionJoin Dental Protection’s Dentolegal team, Dr Annalene Weston and Dr Kiran Keshwara as they discuss the topic of ‘Treatment expediency with privacy compliance’. This informative podcast outlines treatment expediency through the filter of providing...685care,dental,dentist,patient,practice,practitioners,privacyfalsefullhttps://www.spreaker.com/episode/riskbites-domestic-violence-what-every-dental-practitioner-needs-to-know--49431158https://api.spreaker.com/episode/49431158Sun, 17 Apr 2022 19:15:02 +0000Dental ProtectionDomestic violence is a very complex and sensitive issue. Research presented to the Royal Commission demonstrated that more than 60% of abused women, would cancel other medical appointments, however keep their dental appointments. This places dentals...855dental,dentist,domestic,patients,practitioners,violencefalsefullhttps://www.spreaker.com/episode/riskbites-medical-emergencies--49262777
https://militaryhealth.bmj.com/content/166/2/72
https://www.sciencedirect.com/science/article/pii/S2212420919311161]]>https://api.spreaker.com/episode/49262777Sun, 03 Apr 2022 19:15:02 +0000Dental ProtectionIn this episode of RiskBites, we will explore the topic of Medical Emergencies. This podcast will cover the importance of knowing how to deal with emergencies relating to dental treatment as well as run through common examples....
https://militaryhealth.bmj.com/content/166/2/72
https://www.sciencedirect.com/science/article/pii/S2212420919311161]]>1478dental,dentist,emergencies,emergency,medical,practitioners,trainingfalsefullhttps://www.spreaker.com/episode/casematters-how-could-you-ignore-this--49101433https://api.spreaker.com/episode/49101433Sun, 20 Mar 2022 19:15:03 +0000Dental ProtectionOur latest CaseMatters titled ‘How could you ignore this?’ sets out a case where the patient finds out she has chronic periodontal disease, despite regular attendance. Many parties became involved in this matter and everyone had an opinion. But, which...1650complaints,dental,dentist,patient,practice,practitionerfalsefullhttps://www.spreaker.com/episode/riskmatters-david-hallett-why-are-item-numbers-so-important--48889422
1.25 – Who writes the Glossary?
1.56 – Health Funds and billing in a multi-appointment procedure
4.45 – Medicare regulation and the use of the Glossary codes
5.30 – Why was I selected for a Medicare or Health Fund audit?
11.35 – Upcoding
17.00 – Release of patient records to Health Funds
19.55 – Dental records and their importance in verifying claims
24.10 – Audit outcomes
31.05 – Potential consequences of a negative audit finding on your provider number
37.10 – Splitting treatment codes over Health Fund years
42.23 – Study model or working model?
46.10 – Treating friends and family members]]>https://api.spreaker.com/episode/48889422Sun, 06 Mar 2022 19:15:03 +0000Dental ProtectionJoin Dr David Hallett and Dr Annalene Weston in our latest RiskMatters podcast ‘Why are item numbers so important?’. This insightful discussion on dental item numbers will cover the appropriate use of the ADA glossary codes and in contrast their...
1.25 – Who writes the Glossary?
1.56 – Health Funds and billing in a multi-appointment procedure
4.45 – Medicare regulation and the use of the Glossary codes
5.30 – Why was I selected for a Medicare or Health Fund audit?
11.35 – Upcoding
17.00 – Release of patient records to Health Funds
19.55 – Dental records and their importance in verifying claims
24.10 – Audit outcomes
31.05 – Potential consequences of a negative audit finding on your provider number
37.10 – Splitting treatment codes over Health Fund years
42.23 – Study model or working model?
46.10 – Treating friends and family members]]>3057codes,dental,funds,health,hf,practice,practitionerfalsefullhttps://www.spreaker.com/episode/riskbites-professional-boundaries-should-we-be-friends-with-our-patients-on-social-media--48734948https://api.spreaker.com/episode/48734948Sun, 20 Feb 2022 19:15:03 +0000Dental ProtectionIn this episode of RiskBites, Dentolegal Consultant Dr Annalene Weston and Case Manager Anita Kemp at Dental Protection explore the personal and professional boundaries around whether we should be friends with patients on social media. Managing these...704boundaries,dental,management,practice,practitioner,professional,relationshipfalsefullhttps://www.spreaker.com/episode/riskbites-is-doing-nothing-doing-enough-the-risks-and-benefits-of-offering-to-do-nothing-as-a-treatment-option--48516730https://api.spreaker.com/episode/48516730Sun, 06 Feb 2022 19:15:02 +0000Dental ProtectionJoin Dental Protection’s Dr Annalene Weston and Dr Colm Harney as they discuss the treatment option of ‘doing nothing’ and whether doing nothing is actually a valid treatment option at all. This insightful podcast uses industry examples to delve into...891dental,management,practice,practitioner,relationshipfalsefullhttps://www.spreaker.com/episode/riskmatters-launch-episode-laurie-walsh-ic-updates--48355159
1.36 – What should every dental practitioner be looking for in the updated infection control guidance?
5.58 – Pre-procedural rinses
9.00 – How COVID is making practitioners feel?
10.40 – Masks
17.25 – Gown wear and skin/wound management
22.50 – Infection control – quick checks for every dental practitioner
28.40 – Infection control breaches and their consequences
34.40 – Foils Tests
38.00 – HEPA filtration
42.00 – Transfer tweezers
44.00 – The relevance of taking a medical history
48.04 – Prion disease
51.38 - Handshakes

'The four documents every dental practitioner must have access to in a dental surgery' can be accessed here: https://www.dentalboard.gov.au/Codes-Guidelines/Policies-Codes-Guidelines.aspx

*This advice was valid on 24th January 2022]]>https://api.spreaker.com/episode/48355159Sun, 23 Jan 2022 19:15:02 +0000Dental ProtectionDid you know there are four key documents every dental practitioner must have access to in a dental surgery? Did you also know about the recent and upcoming changes to these? Join Dr Annalene Weston and Emeritus Professor Laurie Walsh, industry expert...
1.36 – What should every dental practitioner be looking for in the updated infection control guidance?
5.58 – Pre-procedural rinses
9.00 – How COVID is making practitioners feel?
10.40 – Masks
17.25 – Gown wear and skin/wound management
22.50 – Infection control – quick checks for every dental practitioner
28.40 – Infection control breaches and their consequences
34.40 – Foils Tests
38.00 – HEPA filtration
42.00 – Transfer tweezers
44.00 – The relevance of taking a medical history
48.04 – Prion disease
51.38 - Handshakes

'The four documents every dental practitioner must have access to in a dental surgery' can be accessed here: https://www.dentalboard.gov.au/Codes-Guidelines/Policies-Codes-Guidelines.aspx

*This advice was valid on 24th January 2022]]>3276control,dental,guidance,guidelines,infection,practice,practitionerfalsefullhttps://www.spreaker.com/episode/riskbites-professional-indemnity-why-do-you-need-it-anyway--48017411https://api.spreaker.com/episode/48017411Sun, 09 Jan 2022 19:15:02 +0000Dental ProtectionJoin Dr Annalene Weston, Dentolegal Consultant and Ms Kristen Trafford-Wiezel, Case Manager at Dental Protection as they cover a key topic for any dental practitioner which is professional indemnity. This podcast will outline the importance of...679dental,dentist,indemnity,practitioner,resources,tipsfalsefullhttps://www.spreaker.com/episode/riskbites-proactive-resilience--47942296https://api.spreaker.com/episode/47942296Sun, 19 Dec 2021 19:15:02 +0000Dental ProtectionIn this episode of RiskBites, Dentolegal Consultant Dr Annalene Weston and Case Manager Anita Kemp at Dental Protection discuss the importance of proactive resilience during these times, and explore the best strategies to develop this skill for when...608dental,dentist,indemnity,practitioner,resources,tipsfalsefullhttps://www.spreaker.com/episode/riskbites-how-to-liaise-with-your-laboratory--47713967https://api.spreaker.com/episode/47713967Sun, 05 Dec 2021 19:15:02 +0000Dental ProtectionEffective communication is a key part of success for any practice. In this podcast, the Dental Protection team runs through the importance of establishing healthy working relationships with your laboratory by being actively involved in key decisions...984communication,dental,dentist,laboratory,practitionerfalsefullhttps://www.spreaker.com/episode/riskbites-communication-tips-for-smoother-practice--47381258https://api.spreaker.com/episode/47381258Sun, 21 Nov 2021 19:15:03 +0000Dental ProtectionIn this episode of RiskBites Dr Annalene Weston and Dr Colm Harney share tips that healthcare practitioners can implement into their working day to ensure effective communication with patients and a smoother running practice.733communication,dental,dentist,practice,practitioner,smoother,tipsfalsefullhttps://www.spreaker.com/episode/riskbites-recognising-burnout-tackling-moral-injury-and-moral-distress--46931237https://api.spreaker.com/episode/46931237Sun, 24 Oct 2021 19:15:08 +0000Dental ProtectionBurnout is a significant concern impacting dental professionals on a global scale. In this episode of RiskBites Dr Annalene Weston and Ms Kristen Trafford –Wiezel, Case Manager at Dental Protection consider how moral distress and moral injury can...756burnout,dental,dentist,distress,injury,moral,practitioner,recognisingfalsefullhttps://www.spreaker.com/episode/riskbites-business-continuity-planning--46641967https://api.spreaker.com/episode/46641967Sun, 26 Sep 2021 19:15:14 +0000Dental ProtectionThis podcast outlines the importance of a business continuity plan and why you need one for your practice. With the ever-changing environment, particularly around a pandemic, none of us are immune to being subject to change. By having measures in...923business,dental,dentist,dentistry,health.,insurance,oral,planning,practice,practitioner,preparation,protection,tipsfalsefullhttps://www.spreaker.com/episode/riskbites-record-keeping-an-arduous-but-vital-task--46165431https://api.spreaker.com/episode/46165431Sun, 29 Aug 2021 19:15:17 +0000Dental ProtectionDr Annalene Weston and Dr Kiran Keshwara discuss the importance of keeping and maintaining detailed and accurate records.567dental,dentist,keeping,practitioner,recordfalsefullhttps://www.spreaker.com/episode/casematters-you-are-negligent--46165408https://api.spreaker.com/episode/46165408Sun, 22 Aug 2021 19:15:03 +0000Dental ProtectionIn this episode of CaseMatters, Dr Annalene Weston will guide you through the case study ‘You are negligent’. The accusation of negligence is one often made, and is rarely based on an actual negligent act, but rather is the voicing of a patients...1359board,cases,communication,complaints,dental,dentist,litigation,patient,practitioner,realfalsefullhttps://www.spreaker.com/episode/casematters-you-didn-t-fix-my-bite--45898709https://api.spreaker.com/episode/45898709Sun, 01 Aug 2021 19:15:17 +0000Dental ProtectionThis case study explores the unfortunate series of events that followed an orthodontic treatment that did not go to plan. This resulted in stress for the patient, dentist and even reached AHPRA through a formal complaint. Hear from the people involved...1613board,cases,communication,complaints,dental,dentist,litigation,patient,practitioner,realfalsefullhttps://www.spreaker.com/episode/riskbites-difficult-conversations-in-difficult-situations--45809359https://api.spreaker.com/episode/45809359Sun, 25 Jul 2021 19:15:11 +0000Dental ProtectionDealing with a difficult situation doesn’t always mean a conversation directly between you and a patient, it could be with their partner, parents or carers. In this episode of RiskBites Dr Annalene Weston and Ms Kristen Trafford Wiezel, Case Manager...690conversations,dental,dentist,difficult,practitioner,prepare,situationfalsefullhttps://www.spreaker.com/episode/riskbites-why-it-s-important-to-know-a-patient-s-medical-history--45518170https://api.spreaker.com/episode/45518170Sun, 04 Jul 2021 19:15:04 +0000Dental ProtectionGood clinical information gathering allows for safe dental treatment – but how often should medical histories be taken? And what are the consequences if it is not done properly? In this episode of RiskBites Dr Mike Rutherford and Dr Annalene Weston...829dental,dentist,history,keeping,medical,patient,practitioner,recordfalsefullhttps://www.spreaker.com/episode/casematters-you-have-shortened-my-life--45421065https://api.spreaker.com/episode/45421065Sun, 27 Jun 2021 19:15:13 +0000Dental ProtectionIn this episode of Casematters, Dr Mike Rutherford and Dr Annalene Weston explore the cases where an allegation that the dental practitioner has missed oral cancer is made. Find out the potential legal and regulatory pathways that a matter like this...2280board,cases,complaints,dental,dentist,litigation,patient,practitioner,realfalsefullhttps://www.spreaker.com/episode/riskbites-saying-no-to-patients-can-we-should-we-and-how-do-we-do-it--45350212
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/a-difficult-conversation-in-bariatrics
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/45350212Sun, 20 Jun 2021 19:15:03 +0000Dental ProtectionSaying no to patients isn’t always easy, but in some instances, it can be necessary for the patient, and for you. In this episode of RiskBites Dr Annalene Weston and Dr Kiran Keshwara explore examples of when healthcare professionals have felt it...
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/a-difficult-conversation-in-bariatrics
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>687communication,dental,dentist,no,practitioner,sayingfalsefullhttps://www.spreaker.com/episode/riskbites-recording-consultations-friend-or-foe--45160836_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/45160836Sun, 06 Jun 2021 19:15:20 +0000Dental ProtectionIn this episode of RiskBites, Dr Colm Harney and Dr Annalene Weston discuss recording consultations and why patients may feel recording consultations can be beneficial. _ This episode is part of our podcast series, RiskBites, which provides short,..._

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>837consultations,dental,dentist,practitioner,recordingfalsefullhttps://www.spreaker.com/episode/casematters-why-didn-t-you-tell-me--45058660https://api.spreaker.com/episode/45058660Sun, 30 May 2021 19:15:14 +0000Dental ProtectionConsent is one of the most important conversations that any clinician has with a patient. Regretfully, many practitioners will bypass the conversation, assuming knowledge. Sometimes they substitute the conversation with written documentation, but what...1337adverse,board,case,communication,complaint,consent,dental,dentist,outcome,patient,practitioner,realfalsefullhttps://www.spreaker.com/episode/casematters-i-knew-it-could-happen-i-just-didn-t-think-it-could-happen-to-me--44567032https://api.spreaker.com/episode/44567032Sun, 02 May 2021 19:15:17 +0000Dental ProtectionIssues can arise in any treatment, in the pre-treatment conversation or during the post treatment management of care. In this episode of CaseMatters, the Dental Protection team explore a real-life case, where despite the dental practitioner believing...1571adverse,board,case,communication,complaint,dental,dentist,outcome,patient,practitioner,realfalsefullhttps://www.spreaker.com/episode/riskbites-how-to-comply-with-dental-board-conditions-and-what-happens-when-you-don-t--44041549_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/44041549Sun, 25 Apr 2021 19:15:08 +0000Dental ProtectionDr Annalene Weston and Dr Ralph Neller discuss what action to take if you receive a complaint from AHPRA - and what happens if you don’t. _ This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some..._

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>603complaint,dental,dentist,patient,practitioner,registration,regulatorfalsefullhttps://www.spreaker.com/episode/casematters-you-made-things-worse--44041612https://api.spreaker.com/episode/44041612Sun, 04 Apr 2021 19:15:10 +0000Dental ProtectionBuilding rapport establishes trust between you and your patient. But what happens if a patient leaves your surgery feeling confused, upset or even ridiculed? The Dental Protection team bring to life a real case, to consider why following a thorough...1975adverse,board,case,communication,complaint,dental,dentist,outcome,patient,practitioner,realfalsefullhttps://www.spreaker.com/episode/riskbites-communication-counts-but-why-does-it-matter--44024413
Read our 'Communication counts' article for more on this topic.
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/communication-counts-but-why-does-it-matter
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/44024413Sun, 28 Mar 2021 19:15:16 +0000Dental ProtectionDealing with a complaint can undoubtedly be a difficult and stressful time for a practitioner and the wider team. In this episode of RiskBites Ms Kristen Trafford–Wiezel, Case Manager at Dental Protection and Dr Annalene Weston discuss the value of...
Read our 'Communication counts' article for more on this topic.
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/communication-counts-but-why-does-it-matter
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>707communication,complaints,conflict,dental,dentist,practitioner,resolutionfalsefullhttps://www.spreaker.com/episode/casematters-you-made-my-daughter-ugly--43851281https://api.spreaker.com/episode/43851281Sun, 14 Mar 2021 19:15:05 +0000Dental ProtectionA six year old requires stainless steel crowns. But why does her father believe his daughter now looks “ugly”? The Dental Protection team explore why a communication breakdown leads to this unexpected outcome.1797adverse,board,case,communication,complaint,dental,dentist,outcome,patient,practitioner,realfalsefullhttps://www.spreaker.com/episode/riskbites-the-role-of-body-dysmorphia-in-your-ability-to-achieve-patient-satisfaction--43645537
Read our 'Body dysmorphic disorder' article for more on this topic.
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/body-dysmorphic-disorder-spotting-the-warning-signs
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/43645537Sun, 28 Feb 2021 19:15:02 +0000Dental ProtectionIn this episode of RiskBites Dr Mike Rutherford and Dr Annalene Weston discuss how to identify and manage patients with Body Dysmorphic Syndrome. Read our 'Body dysmorphic disorder' article for more on this topic....
Read our 'Body dysmorphic disorder' article for more on this topic.
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/body-dysmorphic-disorder-spotting-the-warning-signs
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>874body,dental,dentist,dysmorphia,patient,practitioner,satisfactionfalsefullhttps://www.spreaker.com/episode/casematters-i-look-like-a-horse--43411135https://api.spreaker.com/episode/43411135Sun, 14 Feb 2021 19:15:10 +0000Dental Protection“What if I could share with you the worst day of my professional life?” In this episode of CaseMatters, the Dental Protection team bring to life all sides of a real case, to explore the factors leading to why a patient might sue you for ‘making them...1519adverse,board,case,complaint,dental,dentist,litigation,outcome,patient,practitioner,realfalsefullhttps://www.spreaker.com/episode/riskbites-top-tips-for-younger-practitioners-what-i-wish-i-knew--43138044
In this episode of RiskBites Dr Kiran Keshwara and Dr Annalene Weston discuss the importance of developing good habits early on in your career, why record keeping and communication is so important - and tips on looking for a job!

Read our 'Top tips for practitioners' article for more on this topic.
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/what-i-wish-i-knew-top-tips-for-younger-practitioners
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/43138044Sun, 31 Jan 2021 19:15:06 +0000Dental ProtectionAround 50% of cases opened by Dental Protection for recent graduates are for issues relating to endodontics and oral surgery, including simple extractions. In this episode of RiskBites Dr Kiran Keshwara and Dr Annalene Weston discuss the importance...
In this episode of RiskBites Dr Kiran Keshwara and Dr Annalene Weston discuss the importance of developing good habits early on in your career, why record keeping and communication is so important - and tips on looking for a job!

Read our 'Top tips for practitioners' article for more on this topic.
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/what-i-wish-i-knew-top-tips-for-younger-practitioners
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>716dental,dentist,graduates,issues,practitioner,practitioners,tips,youngfalsefullhttps://www.spreaker.com/episode/riskbites-open-disclosure-part-2-the-role-of-the-apology--40922501_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/40922501Sun, 22 Nov 2020 19:15:06 +0000Dental ProtectionOpen Disclosure, part 2 of 2 – this episode explores the role of the apology in an open disclosure conversation. _ This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues..._

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>899adverse,apology,conversation,dental,dentist,disclosure,open,outcome,practitionerfalsefullhttps://www.spreaker.com/episode/riskbites-open-disclosure-part-1-what-is-open-disclosure-and-how-do-i-do-it--40922500_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/40922500Sun, 08 Nov 2020 19:15:12 +0000Dental ProtectionOpen Disclosure, part 1 of 2 - this episode of RiskBites provides guidance on how to have an open disclosure conversation following an adverse outcome. _ This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance..._

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>1105adverse,conversation,dental,dentist,disclosure,open,outcome,practitionerfalsefullhttps://www.spreaker.com/episode/casematters-are-you-incompetent--41596590
Please share your feedback about this pilot episode of CaseMatters in our survey here
https://medicalprotection.eu.qualtrics.com/jfe/form/SV_djwnAB4DMn91Hh3

“What if I could share with you the worst day of my professional life?” In this pilot episode of CaseMatters, the Dental Protection team bring to life all sides of a real case, to explore the factors leading to why a patient might ask if you are incompetent.]]>https://api.spreaker.com/episode/41596590Sun, 25 Oct 2020 19:15:19 +0000Dental ProtectionThis is the pilot episode of CaseMatters, our exciting new potential podcast series format which brings to life real case studies and the learnings behind them. Please share your feedback about this pilot episode of CaseMatters in our survey here...
Please share your feedback about this pilot episode of CaseMatters in our survey here
https://medicalprotection.eu.qualtrics.com/jfe/form/SV_djwnAB4DMn91Hh3

“What if I could share with you the worst day of my professional life?” In this pilot episode of CaseMatters, the Dental Protection team bring to life all sides of a real case, to explore the factors leading to why a patient might ask if you are incompetent.]]>1558adverse,board,case,complaint,dental,dentist,outcome,patient,practitioner,realfalsefullhttps://www.spreaker.com/episode/riskbites-when-can-a-patient-sue--40922502_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/40922502Sun, 11 Oct 2020 19:15:05 +0000Dental ProtectionThis episode takes a closer look at dental negligence and explores the factors that lead to a patient successfully suing. _ This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues..._

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>802dental,dentist,litigation,management,negligence,patient,practitioner,risk,suefalsefullhttps://www.spreaker.com/episode/riskbites-burnout-using-your-third-space-wisely--40922503_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/40922503Sun, 27 Sep 2020 19:15:09 +0000Dental ProtectionIn this episode of RiskBites, Dr Kiran Keshwara and Dr Annalene Weston explore burnout, and provide guidance about how you can develop ‘third space’ strategies to build resilience and manage burnout. _ This episode is part of our podcast series,..._

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>797burnout,dental,dentist,dentists,in,practitioner,strategiesfalsefullhttps://www.spreaker.com/episode/riskbites-hiring-for-success--38257851_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/38257851Sun, 13 Sep 2020 19:15:06 +0000Dental ProtectionWe define success as the achievement of your objectives. The Dental Advisory Team discuss how to hire for success and surround yourself with good people. _ This episode is part of our podcast series, RiskBites, which provides short, bite-sized..._

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>739dental,dentist,hiring,practitioner,successfalsefullhttps://www.spreaker.com/episode/riskbites-human-factors-in-error--38257850
This episode of RiskBites discusses if we should accept this as ‘just how it goes’ or can we take steps to positively influence our error rate?

Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/human-factors-in-error

¹ Panagioti M et al, Prevalence, severity, and nature of preventable patient harm across medical care settings: systemic review and meta-analysis, BMJ 2019; 366:4185
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/38257850Sun, 16 Aug 2020 19:30:10 +0000Dental ProtectionTo err is human, yet human error impacts the treatment outcomes for patients with as many of 12% of patients who attend hospital suffering an adverse outcome as a result of error¹. This episode of RiskBites discusses if we should accept this as...
This episode of RiskBites discusses if we should accept this as ‘just how it goes’ or can we take steps to positively influence our error rate?

Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/human-factors-in-error

¹ Panagioti M et al, Prevalence, severity, and nature of preventable patient harm across medical care settings: systemic review and meta-analysis, BMJ 2019; 366:4185
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>821adverse,dental,dentist,error,factors,harm,human,outcome,patient,practitionerfalsefullhttps://www.spreaker.com/episode/riskbites-getting-to-sleep-during-covid-19--40011124_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/40011124Sun, 02 Aug 2020 19:30:10 +0000Dental ProtectionThis guest episode of RiskBites explores sleep and insomnia for healthcare practitioners during COVID-19. Dr Pallavi Bradshaw, Medicolegal Lead of Risk Prevention at Dental Protection, talks to Dr David O’Regan, Consultant Psychiatrist and Sleep..._

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>1401covid-19,dental,dentist,disorder,insomnia,practitioner,rest,sleepfalsefullhttps://www.spreaker.com/episode/riskbites-practical-data-protection--38257845_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/38257845Sun, 19 Jul 2020 19:15:08 +0000Dental ProtectionAlmost every interaction we have with another individual or organisation involves some form of technology, which leaves a digital footprint. This episode of RiskBites explores our obligations as health care providers to protect the integrity of our..._

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>729data,dental,dentist,patient,practitioner,protectionfalsefullhttps://www.spreaker.com/episode/riskbites-how-to-leave-a-practice-moving-on-or-moving-out--25819916
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/leaving-practice-why-it-pays-to-check-your-contract
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/leaving-a-practice-part-1-obligations-to-patients
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/leaving-a-practice-part-2-obligations-to-a-practice
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/leaving-a-practice-part-3-obligations-to-ourselves
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/25819916Sun, 05 Jul 2020 18:00:15 +0000Dental ProtectionThis episode of RiskBites explores the difficulties of ‘hanging up your drill’, and what you need to consider when you decide to leave your practice. Further Resources...
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/leaving-practice-why-it-pays-to-check-your-contract
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/leaving-a-practice-part-1-obligations-to-patients
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/leaving-a-practice-part-2-obligations-to-a-practice
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/leaving-a-practice-part-3-obligations-to-ourselves
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>714dental,dentist,leaving,practitionerfalsefullhttps://www.spreaker.com/episode/riskbites-specialist-referrals-or-reports-from-a-dentolegal-perspective--25819917
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/specialist-referrals-and-reports-from-a-dentolegal-perspective
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/25819917Sun, 21 Jun 2020 18:00:14 +0000Dental ProtectionDr Mike Rutherford explores factors to consider when referring a patient to an independent specialist for a referral. Further Resources...
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/specialist-referrals-and-reports-from-a-dentolegal-perspective
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>704dental,dentist,practitioner,referrals,reports,specialistfalsefullhttps://www.spreaker.com/episode/riskbites-i-have-received-an-audit-letter-from-a-health-fund-medicare--25819918
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/i-have-received-an-audit-letter-from-a-health-fund-or-medicare
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/25819918Sun, 07 Jun 2020 18:00:16 +0000Dental Protection“Why me?” Dr Mike Rutherford and Dr Annalene Weston discuss why you may have received an audit letter. Further Resources...
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/i-have-received-an-audit-letter-from-a-health-fund-or-medicare
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>663audit,dental,dentist,fund,health,letter,medicare,practitionerfalsefullhttps://www.spreaker.com/episode/riskbites-when-to-use-a-written-consent-form--25819919
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/when-is-a-consent-form-not-enough-aus
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This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/25819919Sun, 24 May 2020 18:00:18 +0000Dental ProtectionThe Dental Protection advisory team explore protecting your practice with valid and informed consent - a topic that comes up on a daily basis. Further Resources...
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/when-is-a-consent-form-not-enough-aus
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>611consent,dental,dentist,form,practitioner,writtenfalsefullhttps://www.spreaker.com/episode/riskbites-how-to-respond-to-a-solicitor-s-letter--25819913
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/how-to-respond-to-a-solicitor-s-letter
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/25819913Sun, 10 May 2020 18:00:21 +0000Dental ProtectionIn this episode of RiskBites, Dr Annalene Weston and Dr Mike Rutherford provide advice about what to do when you receive a letter from a solicitor. Further Resources...
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/how-to-respond-to-a-solicitor-s-letter
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>774dental,dentist,letter,practitioner,solicitorsfalsefullhttps://www.spreaker.com/episode/riskbites-how-to-document-risks-and-warnings-in-your-dental-records--25819914
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/protect-yourself-and-your-patients-with-record-keeping
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/25819914Wed, 22 Apr 2020 01:23:48 +0000Dental ProtectionDr Annalene Weston and Dr Ralph Neller discuss the challenge of how best to capture the risks and warnings we give our patients in their dental records. Further Resources...
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/protect-yourself-and-your-patients-with-record-keeping
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>691dental,dentist,practitioner,records,risks,warningsfalsefullhttps://www.spreaker.com/episode/riskbites-what-to-do-if-you-receive-a-letter-from-the-regulator--25819915
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/what-to-do-if-you-receive-a-letter-from-the-regulator
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/25819915Tue, 21 Apr 2020 08:29:58 +0000Dental ProtectionDr Annalene Weston and Dr Ralph Neller discuss what you should do if you receive an official complaint in the form of a letter from the regulator. Further Resources...
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/what-to-do-if-you-receive-a-letter-from-the-regulator
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>861dental,dentist,letter,practitioner,regulatorfalsefullhttps://www.spreaker.com/episode/riskbites-you-ve-received-a-complaint-where-did-you-go-wrong--25819859
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/handling-dissatisfied-patients-and-their-complaints
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/the-key-to-handling-patient-complaints
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>https://api.spreaker.com/episode/25819859Tue, 21 Apr 2020 08:29:41 +0000Dental ProtectionIn the first episode of RiskBites, Dr Mike Rutherford and Dr Annalene Weston provide advice about what to do when you receive a patient complaint. Further Resources...
Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/handling-dissatisfied-patients-and-their-complaints
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/the-key-to-handling-patient-complaints
_

This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.]]>772complaint,dental,dentist,patient,practitionerfalsefull