https://remarkableresults.bizenBusinessCopyright Carm Capriottohttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/c4f0951fbba895d1c72bc56ec3b6bf5d.jpghttps://remarkableresults.bizTue, 10 Feb 2026 05:38:39 +0000Carm CapriottoCarm Capriottocarm@remarkableresults.bizSingle-subject Town Hall Format from a panel of aftermarket professionals sharing their knowledge and best practices. The ‘Academy’ is a learning summit for the automotive aftermarket professional.cleanepisodichttps://www.spreaker.com/episode/final-inspection-quality-controls-covid-19-tha-164--24365454
We are tackling Quality Controls and the Final Inspection. This episode aired live during the Covid-19 Pandemic and will become an important listen not only for the power of a good Quality Control process but how the Coronavirus weaved into this conversation.

In this episode I’m joined by Chris Cloutier, Golden Rule Auto Care and CEO of Autotext.me and Tom Ham, Auto Centric, Grand Rapids, MI and Automotive Management Network and
Frank Scandura, Frank’s European, Las Vegas.

This team does have strong Final Inspection QC - Quality Control practices. They share why they do it, what they’ve learned, that we are human and make mistakes which is the strongest reason for a good Final QC process and we also spice this conversation with their practices in light of the Covid-19 pandemic.

There is no need to take notes. If you want them go to remarkableresults.biz/a164 /// on my website! On the show notes page find my guests bio’s and links to their previous episodes. Also the lists Chris Cloutier offered are also linked there.]]>58189c5d-7731-4d0f-aa41-c3c93d52e4a7Thu, 26 Mar 2020 04:15:00 +0000Carm CapriottoTHA 164 Final Inspection - Quality Controls We are tackling Quality Controls and the Final Inspection. This episode aired live during the Covid-19 Pandemic and will become an important listen not only for the power of a good Quality Control process...
We are tackling Quality Controls and the Final Inspection. This episode aired live during the Covid-19 Pandemic and will become an important listen not only for the power of a good Quality Control process but how the Coronavirus weaved into this conversation.

In this episode I’m joined by Chris Cloutier, Golden Rule Auto Care and CEO of Autotext.me and Tom Ham, Auto Centric, Grand Rapids, MI and Automotive Management Network and
Frank Scandura, Frank’s European, Las Vegas.

This team does have strong Final Inspection QC - Quality Control practices. They share why they do it, what they’ve learned, that we are human and make mistakes which is the strongest reason for a good Final QC process and we also spice this conversation with their practices in light of the Covid-19 pandemic.

There is no need to take notes. If you want them go to remarkableresults.biz/a164 /// on my website! On the show notes page find my guests bio’s and links to their previous episodes. Also the lists Chris Cloutier offered are also linked there.]]>2768cleanfullhttps://www.spreaker.com/episode/make-your-competitor-your-friend-tha-163--24043063https://youtu.be/OpwPVKUNwhg


Brad Pellman first started working in the automotive industry at the age of 15 and over his career has held a wide variety of jobs at both dealerships and independent repair shops. In 1995 this dream of owning his own shop became a reality when he opened up Pellman’s Automotive in Boulder, CO with his wife, Lisa.


Brad is ASE master certified and AAM designated as well. He is currently on the Board of Directors for ASE and ASA Colorado, with past board involvement with CCPN and the TECHNET Automotive Council. He has had the added privilege of being designated as one of the Motor Age Top shops in the country. And hopes to continue to raise the awareness and importance of Independent automotive repair across the country. Brad’s previous episodes  (https://remarkableresults.biz/?s=Brad+Pellman) .


Peter Foreman from Integra Tire, Second Generation Shop Owner, 39 Years old from Langley, BC. Peter literally grew up in the shop. As a baby, there was a cot in the office while his mom Cheryl did the books! Taking his Dad Dave’s beliefs and expanding on them, Peter went out and made a career on his own in the auto parts industry before deciding to come back and help his family bring the shop into the next age of auto service and repair in 2005. Peter is happily married with two children. His children love to visit the shop as well. Maybe there will be a third-generation one day! Learn of Peter’s Previous episodes  (https://remarkableresults.biz/?s=%22Peter+Foreman%22) .


Paul Marquardt Started in this business in 1979 as a pump jockey and lube tech. Paul attended various training over the years, some of it daytime training 4 hours of travel time. He bought the business Northwoods Auto Techs, Rhinelander, WI, in 1990 and in 1995 expanded from 2 bays to 5 bays and became a NAPA Autocare center at the same time. He was the NAPA Stevens Point NAPA ASE Tech of the Year from 1999 through 2008 and was the National NAPA ASE Tech of the Year for 2010. Paul Joined the NAPA Autotech training team around 2011 as a contract trainer and have been doing that as well as keeping the business going. Learn of Paul’s Previous episodes (https://remarkableresults.biz/?s=%22Paul+Marquardt%22) .


Key Talking Points: 


Big reality is that there is enough business for everyone.


You cannot work on all the cars that drive by your shop


Problem is not the shop across the street or down the road


Many shop owners have learned from their peers


Smart shop owners are in a network and talk weekly


There is no reason to create from scratch. Get ideas from colleagues, tweak to make them yours and implement. It is called R & D. Ripoff and Duplicate


It is better to have friends than enemiesCall for support from a local team or network can help you solve a problem


If you get along they can be there to help you


You see strong comradery at events like Vision. Why can’t that get down to the very local level?


You solve problems by having resources. Friends in your market can help you


In Peter’s group, they used to have a Google sheet that listed all their tools so they knew what they could borrow


If you borrow a tool twice you should own it


You can also share business challenges and marketing ideasSome have even helped with a tech


If you share marketing ideas use different companies to keep your identities separate


Visit every new shop in your area. Just stop in.Ask for their opinion on things. Tools, training, etc


Encourage the shop down the road to visit aftermarket events including social events and training


No secret sauce exists. Don’t worry about someone taking ideas. That is the point. Make it your own and grow your business


Don’t ever talk negatively about another shop. It does not make you look good. It makes you look small


Always defend shops in your town


You may discover a customer who is...]]>e878c235-e665-49bb-b4a6-093c745677a0Thu, 19 Mar 2020 04:15:00 +0000Carm Capriottohttps://youtu.be/OpwPVKUNwhg Brad Pellman first started working in the automotive industry at the age of 15 and over his career has held a wide variety of jobs at both dealerships and independent repair shops. In 1995 this dream of owning his own...https://youtu.be/OpwPVKUNwhg


Brad Pellman first started working in the automotive industry at the age of 15 and over his career has held a wide variety of jobs at both dealerships and independent repair shops. In 1995 this dream of owning his own shop became a reality when he opened up Pellman’s Automotive in Boulder, CO with his wife, Lisa.


Brad is ASE master certified and AAM designated as well. He is currently on the Board of Directors for ASE and ASA Colorado, with past board involvement with CCPN and the TECHNET Automotive Council. He has had the added privilege of being designated as one of the Motor Age Top shops in the country. And hopes to continue to raise the awareness and importance of Independent automotive repair across the country. Brad’s previous episodes  (https://remarkableresults.biz/?s=Brad+Pellman) .


Peter Foreman from Integra Tire, Second Generation Shop Owner, 39 Years old from Langley, BC. Peter literally grew up in the shop. As a baby, there was a cot in the office while his mom Cheryl did the books! Taking his Dad Dave’s beliefs and expanding on them, Peter went out and made a career on his own in the auto parts industry before deciding to come back and help his family bring the shop into the next age of auto service and repair in 2005. Peter is happily married with two children. His children love to visit the shop as well. Maybe there will be a third-generation one day! Learn of Peter’s Previous episodes  (https://remarkableresults.biz/?s=%22Peter+Foreman%22) .


Paul Marquardt Started in this business in 1979 as a pump jockey and lube tech. Paul attended various training over the years, some of it daytime training 4 hours of travel time. He bought the business Northwoods Auto Techs, Rhinelander, WI, in 1990 and in 1995 expanded from 2 bays to 5 bays and became a NAPA Autocare center at the same time. He was the NAPA Stevens Point NAPA ASE Tech of the Year from 1999 through 2008 and was the National NAPA ASE Tech of the Year for 2010. Paul Joined the NAPA Autotech training team around 2011 as a contract trainer and have been doing that as well as keeping the business going. Learn of Paul’s Previous episodes (https://remarkableresults.biz/?s=%22Paul+Marquardt%22) .


Key Talking Points: 


Big reality is that there is enough business for everyone.


You cannot work on all the cars that drive by your shop


Problem is not the shop across the street or down the road


Many shop owners have learned from their peers


Smart shop owners are in a network and talk weekly


There is no reason to create from scratch. Get ideas from colleagues, tweak to make them yours and implement. It is called R & D. Ripoff and Duplicate


It is better to have friends than enemiesCall for support from a local team or network can help you solve a problem


If you get along they can be there to help you


You see strong comradery at events like Vision. Why can’t that get down to the very local level?


You solve problems by having resources. Friends in your market can help you


In Peter’s group, they used to have a Google sheet that listed all their tools so they knew what they could borrow


If you borrow a tool twice you should own it


You can also share business challenges and marketing ideasSome have even helped with a tech


If you share marketing ideas use different companies to keep your identities separate


Visit...]]>2210cleanfullhttps://www.spreaker.com/episode/are-you-paying-for-training-the-right-thing-to-do-tha-162--23776673
These guys nailed the purpose for training, that they pay for training and that this team has brought their key team to Vision 2020. Learn how they manage their training classes here at Vision.

Many close their shops and bring the entire team. Listen to how why and one of my panelists spends 3% of sales on training. Last year that was $90,000. So think about having a $750,000 shop and keeping with the 3% of sales that is$22,500 investment in your people, your productivity, happier customers, team retention and being able to take on just about any job that comes in the door. https://remarkableresuts.biz/a162/

Training should be one of the largest investments in your shop. Catch the fever.]]>a670b225-8a77-430d-8012-64db2f95b6efThu, 12 Mar 2020 04:15:00 +0000Carm CapriottoIf you need to be convinced to pay for your technician training you have come to the perfect episode. My guests today are Tyler Hubbard, Owner, I-70 Auto Service, Kansas City, MO, Keith Williamson, Williamson’s Repair & Tire, Bondurant, IA and John...
These guys nailed the purpose for training, that they pay for training and that this team has brought their key team to Vision 2020. Learn how they manage their training classes here at Vision.

Many close their shops and bring the entire team. Listen to how why and one of my panelists spends 3% of sales on training. Last year that was $90,000. So think about having a $750,000 shop and keeping with the 3% of sales that is$22,500 investment in your people, your productivity, happier customers, team retention and being able to take on just about any job that comes in the door. https://remarkableresuts.biz/a162/

Training should be one of the largest investments in your shop. Catch the fever.]]>2119cleanfullhttps://www.spreaker.com/episode/insurance-coverage-review-part-1-tha-161--23492549
Many don’t understand insurance, some feel they are over-insured, some underinsured. When, it is too late, and you have a claim, that is when you learn about coverages. This episode will go a long way to help you comprehend.

I’m with Bambi Crozier, Car Clinic in Lowell, AR, Kim Aurenheimer, CS Automotive, Brentwood, TN and Brad Hazelwonder, Federated Insurance. We are all over insurance. When I owned my business doing an insurance review was never something I looked forward too, HOWEVER, I knew how important it was to me, my people and the business.

The show notes are already done for you and could serve as a great meeting outline. Go to remarkbleresults.biz/a161. Copy and paste the talking points and also find my guest’s bios and links to their previous episodes.]]>02b634d9-4235-457d-8a86-ff7047b4c0c5Thu, 05 Mar 2020 05:15:00 +0000Carm CapriottoTHA 161 Insurance Coverage Review - Part 1 Many don’t understand insurance, some feel they are over-insured, some underinsured. When, it is too late, and you have a claim, that is when you learn about coverages. This episode will go a long way to...
Many don’t understand insurance, some feel they are over-insured, some underinsured. When, it is too late, and you have a claim, that is when you learn about coverages. This episode will go a long way to help you comprehend.

I’m with Bambi Crozier, Car Clinic in Lowell, AR, Kim Aurenheimer, CS Automotive, Brentwood, TN and Brad Hazelwonder, Federated Insurance. We are all over insurance. When I owned my business doing an insurance review was never something I looked forward too, HOWEVER, I knew how important it was to me, my people and the business.

The show notes are already done for you and could serve as a great meeting outline. Go to remarkbleresults.biz/a161. Copy and paste the talking points and also find my guest’s bios and links to their previous episodes.]]>2764cleanfullhttps://www.spreaker.com/episode/open-forum-ask-the-shop-owner-part-2-tha-160--23236370https://remarkableresults.biz/?s=%22bizub%22) .


Maryann Croce was a banker turned business owner. Tony was a technician turned shop owner. Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns  (https://remarkableresults.biz/?s=maryann+croce) .


Tony Tatich is the General Manager of TMT Automotive, Bremen, IN. He works on solidifying his current shop while building human capital. He is, currently, exploring a second location with the second shop already located. One of his present challenges is finding the right person for the second location. He thinks about his continued growth personally, business, and into multiple facilities. he is working through challenges of growth & being a Yes shop in massive growth periods.


He is looking for harmony and to build a shop that runs 100% without his involvement. He leads a staff of technicians that are 21, 28, & 33 with a senior technician @ 54, Growing out next people homegrown! He is very excited about –  2nd child on the way, 19.8% growth in the first 6 months! Find out more about Tony’s episodes  (https://remarkableresults.biz/?s=%22Tony+Tatich%22) .


Key Talking Points:


Where are you getting your new customers?Old fashion mailers


Facebook groups


Small fleets (other business owners)


Building relationships from all sectors, building trust


Google ad words


Community


Social media. Paid and organic


Mailers


Show you are different in your value proposition


Google My BusinessAndy was able to cut his cost of clicks down substantially


Growth strategy from TMT (Tony) took them some time to find their first. They have a goal of 5 storesMany have goals to grow and sell to a regional consolidator


Time hack:Get off of Facebook


Manage your time by theme days or activities


Manage your tasksSend a text on your tasks to yourself and not open it until morning


Plan your day the night before


Find a brick of time (blocks)


Cross of a list and get the closure of completion


Average Repair Order GrowthLook for the ‘Smalls’Lightbulbs, air filters, cabin filters


400% Rule100% Inspected


100% Quoted


100% Talked to Client


100% of Follow Up


Balancing with Rotation


Be responsible for your customer vehicle


Tony wants to find a shop with a low car count and low AROHe will increase that immediately, overnight with procedures and customer service commitment


Understand what the client’s goals for their vehicle is. This will help you decide maintenance for the long term


‘Call Us For Anything’ A sign in your shop that professes your support to their vehicle safety and reliability. Texting, calls


A forever discussion with every client


Tony offers a loaner car on the weekends when they are closedWe are in a need it now world


Customers want help and assistance NOW


Create a lockbox with a code with keys for a loaner car


Maryann has any message answered when they are closed


Andy did an employee engagement surveyDiscovered internal communications was a weakness and easy to address


Trends.Andy says the industry is splitting into three segmentsVery High Service, High Touch, Specialists, BoutiqueInvestment needed in technology tools/solutions


ADAS...]]>35565651-17ed-429d-abf2-754f033c13e7Thu, 27 Feb 2020 05:15:00 +0000Carm CapriottoAndy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a...https://remarkableresults.biz/?s=%22bizub%22) .


Maryann Croce was a banker turned business owner. Tony was a technician turned shop owner. Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns  (https://remarkableresults.biz/?s=maryann+croce) .


Tony Tatich is the General Manager of TMT Automotive, Bremen, IN. He works on solidifying his current shop while building human capital. He is, currently, exploring a second location with the second shop already located. One of his present challenges is finding the right person for the second location. He thinks about his continued growth personally, business, and into multiple facilities. he is working through challenges of growth & being a Yes shop in massive growth periods.


He is looking for harmony and to build a shop that runs 100% without his involvement. He leads a staff of technicians that are 21, 28, & 33 with a senior technician @ 54, Growing out next people homegrown! He is very excited about –  2nd child on the way, 19.8% growth in the first 6 months! Find out more about Tony’s episodes  (https://remarkableresults.biz/?s=%22Tony+Tatich%22) .


Key Talking Points:


Where are you getting your new customers?Old fashion mailers


Facebook groups


Small fleets (other business owners)


Building relationships from all sectors, building trust


Google ad words


Community


Social media. Paid and organic


Mailers


Show you are different in your value proposition


Google My BusinessAndy was able to cut his cost of clicks down substantially


Growth strategy from TMT (Tony) took them some time to find their first. They have a goal of 5 storesMany have goals to grow and sell to a regional consolidator


Time hack:Get off of Facebook


Manage your time by theme days or activities


Manage your tasksSend a text on your tasks to yourself and not open it until morning


Plan your day the night before


Find a brick of time (blocks)


Cross of a list and get the closure of completion


Average Repair Order GrowthLook for the ‘Smalls’Lightbulbs, air filters, cabin filters


400% Rule100% Inspected


100% Quoted


100% Talked to Client


100% of Follow Up


Balancing with Rotation


Be responsible for your customer vehicle


Tony wants to find a shop with a low car count and low AROHe will increase that immediately, overnight with procedures and customer service commitment


Understand what the client’s goals for their vehicle is. This will help you decide maintenance for the long term


‘Call Us For Anything’ A sign in your shop that professes your support to their vehicle safety and reliability. Texting, calls


A forever discussion with every...]]>3036cleanfullhttps://www.spreaker.com/episode/service-advisor-role-play-4-tha-159--22981099https://youtu.be/t3cgw0Mbc2Y


Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.


With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes  (http://www.advisorfix.com/) .


Todd Zimmerman is Dynamic Automotive's Location leader. Previous episodes  (https://remarkableresults.biz/?s=Todd+Zimmerman) .


Jayson Preston. Supervisor, Parts and Service, Curt's Service Inc., Oak Park, MI Previous episodes (https://remarkableresults.biz/?s=Jayson+Preston) .


Key Talking Points:


 


Role Play #1 - Incoming Lead: Calling for a price on a Timing Belt. 2012 Honda Odyssey Touring 3.5 122,500 Miles. Original Belt


Getting the car into the shop is a priority


No dead air on phone call- connect with customer and keep them talking, guide call and establish control of the conversation 


When you answer the phone be fully present


Pricing is transparent, don’t be afraid of it


Role Play #2 - Sales Presentation - Oil Change Customer. 2017 Honda CRV AWD 63,900 Miles.People deny work depending on price, trust, or no time 


If you don’t know why the customer is turning down work then you can’t fix vehicle problem


Brake pads- safety issue


Give one total price instead of line by line price 


Role Play #3 - Selling Diagnostic Services over the phone. The customer calls in and asks how much to diagnose my check engine light.


Asked for appointment multiple times


Need to ask the type of vehicle


Stand ground for a testing fee- able to accurately fix the vehicle with running proper testing, taking the guesswork out of the equation


Safe to drive? Yes can drive it to shop to get it fixed


RCA- root cause analysis  


Resources:


A special thanks to Jeremy O'Neal, Todd Zimmerman, and Jayson Preston for their contribution to the aftermarket.


Books Page  (https://my.captivate.fm/books/)


Listen to all  Town Hall Academy (https://remarkableresults.biz/town-hall-academy/)  episodes.


Email (mailto:carm@remarkableresults.biz)


Mobile Listening APP's HERE (https://remarkableresults.biz/listen/)


Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/)


Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm)


This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com (http://www.shop-ware.com)]]>55e96d8f-c7e6-4e60-8284-b4fcf98eadd4Thu, 20 Feb 2020 05:15:00 +0000Carm Capriottohttps://youtu.be/t3cgw0Mbc2Y Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top...https://youtu.be/t3cgw0Mbc2Y


Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.


With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes  (http://www.advisorfix.com/) .


Todd Zimmerman is Dynamic Automotive's Location leader. Previous episodes  (https://remarkableresults.biz/?s=Todd+Zimmerman) .


Jayson Preston. Supervisor, Parts and Service, Curt's Service Inc., Oak Park, MI Previous episodes (https://remarkableresults.biz/?s=Jayson+Preston) .


Key Talking Points:


 


Role Play #1 - Incoming Lead: Calling for a price on a Timing Belt. 2012 Honda Odyssey Touring 3.5 122,500 Miles. Original Belt


Getting the car into the shop is a priority


No dead air on phone call- connect with customer and keep them talking, guide call and establish control of the conversation 


When you answer the phone be fully present


Pricing is transparent, don’t be afraid of it


Role Play #2 - Sales Presentation - Oil Change Customer. 2017 Honda CRV AWD 63,900 Miles.People deny work depending on price, trust, or no time 


If you don’t know why the customer is turning down work then you can’t fix vehicle problem


Brake pads- safety issue


Give one total price instead of line by line price 


Role Play #3 - Selling Diagnostic Services over the phone. The customer calls in and asks how much to diagnose my check engine light.


Asked for appointment multiple times


Need to ask the type of vehicle


Stand ground for a testing fee- able to accurately fix the vehicle with running proper testing, taking the guesswork out of the equation


Safe to drive? Yes can drive it to shop to get it fixed


RCA- root cause analysis  


Resources:


A special thanks to Jeremy O'Neal, Todd Zimmerman, and Jayson Preston for their contribution to the aftermarket.


Books Page  (https://my.captivate.fm/books/)


Listen to all  Town Hall Academy (https://remarkableresults.biz/town-hall-academy/)  episodes.


Email (mailto:carm@remarkableresults.biz)


Mobile Listening APP's HERE (https://remarkableresults.biz/listen/)


Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/)


Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm)


This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time...]]>2602cleanfullhttps://www.spreaker.com/episode/shop-owner-open-forum-tha-158--22718468
Get ready to be engaged in this open forum, where anything goes. This panel is answering questions that have been sent in or provided over the Zoom webinar platform or off of Facebook … Keep in mind we record this live Academy and repurpose each Thursday for you. I thank my panel for being ‘on the spot’ in this audio workshop.

My Guests are

Rachael Wacha, City Auto Repair, Gainsville, FL
Kate Jonasee, K-Tech, Sebastopol, CA (MSO)
Donnie Hudson, Troy Auto Care, Troy, MI (MSO)
Jeremy Winters, Service Manager at Weavers Auto Center, Shawnee, KS

Find the talking points at remarkableresults.biz/a158. Questions brought up centered around - business culture, labor rates, comebacks, EVs, succession planning, training among other topics. Getting fresh perspectives on these trending topics gives you a foundation on how to build a better business.

So appreciative to the panel as they delivered their A-game with honest and transparent answers so that all in the aftermarket benefit from their perspective.]]>7f83390e-2fa6-4a73-8af4-7b1c574187eeThu, 13 Feb 2020 05:15:00 +0000Carm CapriottoTHA 158 Ask the Shop Owner Get ready to be engaged in this open forum, where anything goes. This panel is answering questions that have been sent in or provided over the Zoom webinar platform or off of Facebook … Keep in mind we record this live...
Get ready to be engaged in this open forum, where anything goes. This panel is answering questions that have been sent in or provided over the Zoom webinar platform or off of Facebook … Keep in mind we record this live Academy and repurpose each Thursday for you. I thank my panel for being ‘on the spot’ in this audio workshop.

My Guests are

Rachael Wacha, City Auto Repair, Gainsville, FL
Kate Jonasee, K-Tech, Sebastopol, CA (MSO)
Donnie Hudson, Troy Auto Care, Troy, MI (MSO)
Jeremy Winters, Service Manager at Weavers Auto Center, Shawnee, KS

Find the talking points at remarkableresults.biz/a158. Questions brought up centered around - business culture, labor rates, comebacks, EVs, succession planning, training among other topics. Getting fresh perspectives on these trending topics gives you a foundation on how to build a better business.

So appreciative to the panel as they delivered their A-game with honest and transparent answers so that all in the aftermarket benefit from their perspective.]]>2821cleanfullhttps://www.spreaker.com/episode/flat-rate-vs-hourly-bonus-hybrid-pay-plans-tha-157--22467512
With me on this Academy is Jeff Matt, Victory Auto Service, and Glass, Minneapolis, MN, Joe Hanson, Gordie’s Garage, Roseville, MI, Mike Maloney, Convenience Auto Service, An Arbor, MI and Corey Evaldi, Olmsted Auto Care, North Ridgeville, OH

Find the show notes at remarkableresults.biz/a157. Use them as an outline for yourself or a meeting.
There is no right or wrong answer as it relates to how you pay your technician team. If it is a modified flat-rate or hourly/bonus program your best intentions is to keep the focus on taking care of your customer and providing a living wage for quality days work for your team.

One mention here that I need to address. If you or anyone on your team is living paycheck to paycheck or even beyond your means, any increase in may will be lost on bad spending habits. You can get help to get out of debt and to create a budget. One great resource is Dave Ramsey.]]>8d36c8ec-1ea6-4393-82b7-b72789a00539Thu, 06 Feb 2020 05:15:00 +0000Carm CapriottoTHA 157 Flat Rate vs Hourly-Bonus Hybrid Pay Plans With me on this Academy is Jeff Matt, Victory Auto Service, and Glass, Minneapolis, MN, Joe Hanson, Gordie’s Garage, Roseville, MI, Mike Maloney, Convenience Auto Service, An Arbor, MI and Corey...
With me on this Academy is Jeff Matt, Victory Auto Service, and Glass, Minneapolis, MN, Joe Hanson, Gordie’s Garage, Roseville, MI, Mike Maloney, Convenience Auto Service, An Arbor, MI and Corey Evaldi, Olmsted Auto Care, North Ridgeville, OH

Find the show notes at remarkableresults.biz/a157. Use them as an outline for yourself or a meeting.
There is no right or wrong answer as it relates to how you pay your technician team. If it is a modified flat-rate or hourly/bonus program your best intentions is to keep the focus on taking care of your customer and providing a living wage for quality days work for your team.

One mention here that I need to address. If you or anyone on your team is living paycheck to paycheck or even beyond your means, any increase in may will be lost on bad spending habits. You can get help to get out of debt and to create a budget. One great resource is Dave Ramsey.]]>3215cleanfullhttps://www.spreaker.com/episode/localizing-national-training-tha-156--2222159672aa90c5-09d0-4d58-944f-972bfcc3ea71Thu, 30 Jan 2020 05:15:00 +0000Carm Capriotto  3257cleanfullhttps://www.spreaker.com/episode/are-you-selling-tires-tha-155--21975708https://youtu.be/wVGKlTmEsFE

Jae Malinowski has been in the automotive trade for 25 years, starting in the auto-body industry at 18, he then transitioned to auto sales for a couple years. When a chance encounter with a headhunter introduced him to the tire industry. He started out in a management training program starting doing commercial tires to learning service agriculture, forestry and mining tires. He had opened his first shop at 28. A new startup with 4 employees after five years. They had 16 employees and 5 million dollars in sales. After parting ways with his business partners, he wasn’t sure if he wanted to go back into the tire business. 

After working for a couple of luxury brand auto dealers selling cars, he decided to get back into the tire industry (because no one ever leaves the tire industry). Starting his current venture Faithfull Tirecraft in 2014. Jae knew his best chance at success would be to align his new shop with a national banner brand that he knew would give him the best chance of succeeding. The Tirecraft dealer network in Canada are all independently owned making it Canada’s largest dealer network of tire dealers and automotive repair facilities. He started Faithfull Tirecraft with a focus as a tire service shop, with luck with his first two hires, he was able to get two really good automotive repair technicians and immediately pivoted towards an automotive general repair facility that had a 50/50 split machinal maintenance and light-duty and commercial tires.

Chris Tolleson opened 49 Tire Pros Pros in October of 1990. Chris had been "gum dipped" as the old-timers say since birth. Bill Tolleson, Chris's father, has been with Bridgestone/Firestone since 1966. Before opening 49 Tire Pros, Chris had been employed by Bridgestone/Firestone for 7 years, the last two as the youngest manager in their 1,600 store chain, in Hattiesburg, Mississippi.

In 1990, Chris was able to move back home, to Florence and open 49 Tire Pros. The communities of Richland, Florence, and Pearl grew and so did 49 Tire Pros. In 1999 49 Tire Pros expanded from a small waiting area and 8 service bays to 12 service bays and a much larger waiting area, office suites, and doubled our warehouse space.

49 Tire Pros is one of the south's largest Bridgestone/Firestone affiliated dealers. Since 49 Tire Pros opened in 1990 Bridgestone, Firestone, and Dayton have been it's core tire lines. 49 Tire Pros also has grown to become a dealer for Michelin®, BFGoodrich®, Uniroyal®, Goodyear, and Dunlop. 49 Tire Pros also carries many other brands like Cooper, Falken, Hankook, Mastercraft, Winston, and many more. At 49 Tire Pros we like to say "We've got your size, we've got your price!"

Jim Fleischman and his wife Shelly own Automotive Alley in Arcade, NY. Jim attended Alfred State College for Automotive Tech. He went to work for a Ford Dealership as a shop foreman. Jim’s racing and organizational experience came by being part of a race team that ran Busch and NASCAR. He was recruited from his alma mater, Alfred State College, and became an instructor. Jim always wanted to teach and it was fate. He spent fourteen years as an instructor. He loved building relationships with his students.

He was balancing his teaching job and owning a shop while Shelly ran the business for him. Jim ultimately left his teaching job and went to work full-time in the business. Shelly’s background was accounting which was good for the business overall.

Jim believes in a strong process-driven company. He is all about improving efficiency. Saving steps for productivity gains. Anyone can study their inefficiencies and make changes to improve productivity. He templated his systems against NASCAR. Immaculate, organized and tools quickly reached and found. Jim perpetually works on streamlining to increase his productivity.

Automotive Alley also specialized in street rod, hot rods, upgrades, and restorations. For Jim, the word “can’t” is not in his...]]>c8547015-68ac-47f3-8e2d-4d7685d1ecf4Thu, 23 Jan 2020 05:15:00 +0000Carm Capriottohttps://youtu.be/wVGKlTmEsFE Jae Malinowski has been in the automotive trade for 25 years, starting in the auto-body industry at 18, he then transitioned to auto sales for a couple years. When a chance encounter with a headhunter introduced him to...https://youtu.be/wVGKlTmEsFE

Jae Malinowski has been in the automotive trade for 25 years, starting in the auto-body industry at 18, he then transitioned to auto sales for a couple years. When a chance encounter with a headhunter introduced him to the tire industry. He started out in a management training program starting doing commercial tires to learning service agriculture, forestry and mining tires. He had opened his first shop at 28. A new startup with 4 employees after five years. They had 16 employees and 5 million dollars in sales. After parting ways with his business partners, he wasn’t sure if he wanted to go back into the tire business. 

After working for a couple of luxury brand auto dealers selling cars, he decided to get back into the tire industry (because no one ever leaves the tire industry). Starting his current venture Faithfull Tirecraft in 2014. Jae knew his best chance at success would be to align his new shop with a national banner brand that he knew would give him the best chance of succeeding. The Tirecraft dealer network in Canada are all independently owned making it Canada’s largest dealer network of tire dealers and automotive repair facilities. He started Faithfull Tirecraft with a focus as a tire service shop, with luck with his first two hires, he was able to get two really good automotive repair technicians and immediately pivoted towards an automotive general repair facility that had a 50/50 split machinal maintenance and light-duty and commercial tires.

Chris Tolleson opened 49 Tire Pros Pros in October of 1990. Chris had been "gum dipped" as the old-timers say since birth. Bill Tolleson, Chris's father, has been with Bridgestone/Firestone since 1966. Before opening 49 Tire Pros, Chris had been employed by Bridgestone/Firestone for 7 years, the last two as the youngest manager in their 1,600 store chain, in Hattiesburg, Mississippi.

In 1990, Chris was able to move back home, to Florence and open 49 Tire Pros. The communities of Richland, Florence, and Pearl grew and so did 49 Tire Pros. In 1999 49 Tire Pros expanded from a small waiting area and 8 service bays to 12 service bays and a much larger waiting area, office suites, and doubled our warehouse space.

49 Tire Pros is one of the south's largest Bridgestone/Firestone affiliated dealers. Since 49 Tire Pros opened in 1990 Bridgestone, Firestone, and Dayton have been it's core tire lines. 49 Tire Pros also has grown to become a dealer for Michelin®, BFGoodrich®, Uniroyal®, Goodyear, and Dunlop. 49 Tire Pros also carries many other brands like Cooper, Falken, Hankook, Mastercraft, Winston, and many more. At 49 Tire Pros we like to say "We've got your size, we've got your price!"

Jim Fleischman and his wife Shelly own Automotive Alley in Arcade, NY. Jim attended Alfred State College for Automotive Tech. He went to work for a Ford Dealership as a shop foreman. Jim’s racing and organizational experience came by being part of a race team that ran Busch and NASCAR. He was recruited from his alma mater, Alfred State College, and became an instructor. Jim always wanted to teach and it was fate. He spent fourteen years as an instructor. He loved building relationships with his students.

He was balancing his teaching job and owning a shop while Shelly ran the business for him. Jim ultimately left his teaching job and went to work full-time in the business. Shelly’s background was accounting which was good for the business overall.

Jim believes in a strong process-driven company. He is all about improving efficiency. Saving steps for productivity gains. Anyone can study their inefficiencies and make changes to improve productivity. He templated his systems against NASCAR. Immaculate, organized and tools quickly reached and found. Jim perpetually works on streamlining to increase his productivity.
2839cleanfullhttps://www.spreaker.com/episode/cash-is-king-and-important-to-your-business-tha-154--21736075
This audio workshop could just be the best medicine for 2020. Don’t just listen and learn but implement a new discipline around cash flow management. Cash is King and we are going to go wide open on how to generate cash and how to use it to bring stability and grow your business.

This episode just may change the course of your business. We are talking about CASH. It is the lifeblood of your business. With it there is nothing you can’t do and without it you are terminal. Many know and understand why cash flow is so important, many do not. How do you feel when you are cash poor and how do you react when the business is generating enough cash to sustain great salaries, new equipment, and even expansion.

Greg Bunch from Transformers Institute and Aspen Auto Clinic, Bob Greenwood, CEO of Automotive Aftermarket E-Learning Center and Jeremy O’Neal, Freedom Auto Repair in Hesperia, CA and President of AdvisorFix.]]>49d2a123-dc0e-49ee-bc35-a5a1d578d47eThu, 16 Jan 2020 05:15:00 +0000Carm CapriottoTHA 154 Cash Is King This audio workshop could just be the best medicine for 2020. Don’t just listen and learn but implement a new discipline around cash flow management. Cash is King and we are going to go wide open on how to generate cash and how...
This audio workshop could just be the best medicine for 2020. Don’t just listen and learn but implement a new discipline around cash flow management. Cash is King and we are going to go wide open on how to generate cash and how to use it to bring stability and grow your business.

This episode just may change the course of your business. We are talking about CASH. It is the lifeblood of your business. With it there is nothing you can’t do and without it you are terminal. Many know and understand why cash flow is so important, many do not. How do you feel when you are cash poor and how do you react when the business is generating enough cash to sustain great salaries, new equipment, and even expansion.

Greg Bunch from Transformers Institute and Aspen Auto Clinic, Bob Greenwood, CEO of Automotive Aftermarket E-Learning Center and Jeremy O’Neal, Freedom Auto Repair in Hesperia, CA and President of AdvisorFix.]]>2794cleanfullhttps://www.spreaker.com/episode/pricing-parts-purchased-from-dealers-tha-153--21497403
Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes  (https://remarkableresults.biz/?s=%22haas%22) .

Rick White has been working in the automotive, software & coaching industries for greater than thirty years and is currently an AMI-approved training instructor. He brings to the table a career’s worth of technical experience, twenty plus years of management experience and four years of fleet management experience. He owned and managed several successful automotive repair shops.

Currently, Rick is President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair shop owner since 2006. Rick owned and managed several successful automotive repair shops.

Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications such as AutoInc, MotorAge, Parts & People, Auto Report, Automotivation and Ratchet & Wrench. His blog was voted one of the top 10 in the country and was featured in Success Magazine.

In addition, while a shop owner, he has served as

President of the Massachusetts & Rhode Island chapter of the Automotive Service Association,

Mechanical Director of the Massachusetts & Rhode Island Chapter of the Automotive Service Association and

A member of the ASA National Mechanical Operations Committee.

Rick has been training and speaking at industry events across the country including AAPEX for the Auto Care Association, VISION for ASA Midwest, EXCEL for AASP MO, Shop Survival Summit for AASP PA, ATE for ASA NW and ASTE for IGONC. Listen to Rick's previous episodes (https://remarkableresults.biz/?s=Rick+White) .

 

Talking PointsFear. The unwritten rule that we are supposed to be cheaper than the dealerThe cost of repairs is higher than ever; don’t be afraid to charge properly

You can’t grow a business from a place of fear

Rick White: I would rather explain my price one time rather apologize for poor quality over my lifetime

Don’t treat your customers like the dealer. You will quickly go out of business

Our value proposition for the customer should take the fear of a proper mark-up out of the equation.Do you deliver: Trust, safety, warranty, accessibility, reliability, timeliness and dependability to your relationship.

Start with your net profit strategy in mind. Parts Mark-up is an important element in supporting your net profit goals.

Dealers mark-up the parts they use in their service baysSome customers say they can get the job...]]>95394720-e64a-4645-83e2-3de5afd63ee0Thu, 09 Jan 2020 05:15:00 +0000Carm CapriottoThe Panel: Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth...
Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes  (https://remarkableresults.biz/?s=%22haas%22) .

Rick White has been working in the automotive, software & coaching industries for greater than thirty years and is currently an AMI-approved training instructor. He brings to the table a career’s worth of technical experience, twenty plus years of management experience and four years of fleet management experience. He owned and managed several successful automotive repair shops.

Currently, Rick is President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair shop owner since 2006. Rick owned and managed several successful automotive repair shops.

Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications such as AutoInc, MotorAge, Parts & People, Auto Report, Automotivation and Ratchet & Wrench. His blog was voted one of the top 10 in the country and was featured in Success Magazine.

In addition, while a shop owner, he has served as

President of the Massachusetts & Rhode Island chapter of the Automotive Service Association,

Mechanical Director of the Massachusetts & Rhode Island Chapter of the Automotive Service Association and

A member of the ASA National Mechanical Operations Committee.

Rick has been training and speaking at industry events across the country including AAPEX for the Auto Care Association, VISION for ASA Midwest, EXCEL for AASP MO, Shop Survival Summit for AASP PA, ATE for ASA NW and ASTE for IGONC. Listen to Rick's previous episodes (https://remarkableresults.biz/?s=Rick+White) .

 

Talking PointsFear. The unwritten rule that we are supposed to be cheaper than the dealerThe cost of repairs is higher than ever; don’t be afraid to charge properly

You can’t grow a business from a place of fear

Rick White: I would rather explain my price one time rather apologize for poor quality over my lifetime

Don’t treat your customers like the dealer. You will quickly go out of business

Our value proposition for the customer should take the fear of a proper mark-up out of the equation.Do you deliver: Trust, safety, warranty,...]]>2813cleanfullhttps://www.spreaker.com/episode/how-to-increase-your-labor-rate-without-losing-car-count-tha-152--21270230
One of the most important moves you can make right now is to review your labor rate. Sure you can increase it by the cost of living, however, there is more to consider and think about.
With me in this very smart and powerful discussion is Devin Kelly, All-Star Automotive, Columbia, MO, David Roman, Done with Care Auto Repair, Merriam, KS and David Johnson, DJ Auto, Provo, UT

Together they provided a very strong episode that covered a wide swath of strategies on labor rates including having the confidence to do it, not losing car count, the psychology of the sale, that most shops labor rates are artificially low and stop having the hero syndrome

This could be one of the most important podcast episodes of the year. Huge take-a-ways, gems of wisdom that can immediately help your companies profitability and growth]]>42c4982b-1a4a-4e9c-b1f6-6d5c6ad74d70Thu, 02 Jan 2020 05:15:00 +0000Carm CapriottoTHA 152 - How To Increase Your Labor Rate Without Losing Car Count One of the most important moves you can make right now is to review your labor rate. Sure you can increase it by the cost of living, however, there is more to consider and think...
One of the most important moves you can make right now is to review your labor rate. Sure you can increase it by the cost of living, however, there is more to consider and think about.
With me in this very smart and powerful discussion is Devin Kelly, All-Star Automotive, Columbia, MO, David Roman, Done with Care Auto Repair, Merriam, KS and David Johnson, DJ Auto, Provo, UT

Together they provided a very strong episode that covered a wide swath of strategies on labor rates including having the confidence to do it, not losing car count, the psychology of the sale, that most shops labor rates are artificially low and stop having the hero syndrome

This could be one of the most important podcast episodes of the year. Huge take-a-ways, gems of wisdom that can immediately help your companies profitability and growth]]>3385cleanfullhttps://www.spreaker.com/episode/dominate-your-market-own-the-two-mile-zone-tha-151--21075695
Welcome Sue Morsching, Elysian Auto Service, Elysian, MN, Heather DePriest, American Garage Chinook, Montana and Bryan Gossel, BG Automotive, Fort Collins, C]]>6ee22166-14aa-48b9-91cc-52252547ab8eThu, 26 Dec 2019 05:15:00 +0000Carm CapriottoThis episode is packed with marketing wisdom. Today if you don’t really concentrate on marketing your business your growth will suffer. Customers leave, die and move away. You always need to nurture new relationships and today that takes a carefully...
Welcome Sue Morsching, Elysian Auto Service, Elysian, MN, Heather DePriest, American Garage Chinook, Montana and Bryan Gossel, BG Automotive, Fort Collins, C]]>2862cleanfullhttps://www.spreaker.com/episode/tha-150-three-financial-challenges-coaches-perspective--20914801https://remarkableresults.biz/?s=david+justice) .

Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click  (https://remarkableresults.biz/?s=Cecil+Bullard) . 

Maylan Newton from ESI – Educational Seminars is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward on two episodes …  (https://remarkableresults.biz/?s=Maylan+Newton) .

Key Talking Points:

Labor rates will make the biggest impact on the shop

This can be the hardest to understand and manage

Understand the KPIs behind productivity

You’ve got to understand your labor costs

Like effective labor rate

Shop owner has to overcome the emotional part of the money to raise the hourly rate

Customers are not affected by this

Only the shop down the street who is trying to stay under you by $10

Attorney’s charge $700 an hour. We do things as difficult as they do

Become a businessman and stop making emotional decisions

We need to get paid for what we know

If you had a slow week it is not because you have a high labor rate. It usually has nothing to do with what you charge.

Too many shop owners manage their cash from a general fund

 A high percent of Profit and Loss statements are incorrect

Managing the business through the numbers are foreign to many shop owners

It is dramatic to see what real earnings can do for a shop

Implementation is the key. Accountability drives change and success

Money is not made by fixing cars. It is made by the pencil.

Understand your self-worth

The appliance repair person charges $300/hour with no scan tools. We pay the bill because we don’t have the time

If you understand your business (have business sense) automotive repair is a great industry to be in

How many owners have not cashed a paycheck. That is a signal that you don’t even have a job but a hobby.

Being productive and profitable does not necessarily equate to labor rate. There is so much more to improved profitability

Go to classes and learn about the financial side of your business

If you don’t actually implement what you learn you’ll have wasted your time and money

Average $700K sized shop is leaving $140K on the table

Consider twenty groups and the knowledge sharing through peers

When your business runs well it is life-changing. When you’re struggling the stress is terrible and life is not good.

99% of the coaches teach the same thing. It is the implementation that differentiates.

We work on high tech vehicles and run our business in a low tech fashion

The power in observing other businesses and attempt to understand how they run and make money. YOu will learn something that makes you and your business better.

Many shop owners are prideful and keep digging a deeper hole

You must admit you don’t know it all and that is OK. It is time to learn a new way to do things. Change must be implemented. Stop struggling and get help.

Hire someone to hit you over the head and push you into a more profitable business and therefore a happier life. It is fun to WIN

Why do some shop owners excel?

Pride put on the shelf. Learned. 

Ego is killing the majority of shop owners. They do not want to share their failures because they pretend they don’t have them

Fear makes you stupid.

Farmer are rich in their harvest time and poor when the crops are growing

They make better decisions when they are harvesting and bad decisions during lean times

A perfect analogy for our industry

Book...]]>e0ed9726-8c2b-4733-9011-5c4052359006Thu, 19 Dec 2019 05:15:00 +0000Carm CapriottoDavid Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas...https://remarkableresults.biz/?s=david+justice) .

Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click  (https://remarkableresults.biz/?s=Cecil+Bullard) . 

Maylan Newton from ESI – Educational Seminars is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward on two episodes …  (https://remarkableresults.biz/?s=Maylan+Newton) .

Key Talking Points:

Labor rates will make the biggest impact on the shop

This can be the hardest to understand and manage

Understand the KPIs behind productivity

You’ve got to understand your labor costs

Like effective labor rate

Shop owner has to overcome the emotional part of the money to raise the hourly rate

Customers are not affected by this

Only the shop down the street who is trying to stay under you by $10

Attorney’s charge $700 an hour. We do things as difficult as they do

Become a businessman and stop making emotional decisions

We need to get paid for what we know

If you had a slow week it is not because you have a high labor rate. It usually has nothing to do with what you charge.

Too many shop owners manage their cash from a general fund

 A high percent of Profit and Loss statements are incorrect

Managing the business through the numbers are foreign to many shop owners

It is dramatic to see what real earnings can do for a shop

Implementation is the key. Accountability drives change and success

Money is not made by fixing cars. It is made by the pencil.

Understand your self-worth

The appliance repair person charges $300/hour with no scan tools. We pay the bill because we don’t have the time

If you understand your business (have business sense) automotive repair is a great industry to be in

How many owners have not cashed a paycheck. That is a signal that you don’t even have a job but a hobby.

Being productive and profitable does not necessarily equate to labor rate. There is so much more to improved profitability

Go to classes and learn about the financial side of your business

If you don’t actually implement what you learn you’ll have wasted your time and money

Average $700K sized shop is leaving $140K on the table

Consider twenty groups and the knowledge sharing through peers

When your business runs well it is life-changing. When you’re struggling the stress is terrible and life is not good.

99% of the coaches teach the same thing. It is the implementation that differentiates.

We work on high tech vehicles and run our business in a low tech fashion

The power in observing other businesses and attempt to understand how they run and make money. YOu will learn something that makes you and your business better.

Many shop owners are prideful and keep digging a deeper hole

You must admit you don’t know it all and that is OK. It is time to learn a new way to do things. Change must be implemented. Stop struggling and get help.

Hire someone to hit you...]]>2987cleanfullhttps://www.spreaker.com/episode/tha-149-top-financial-challenges-to-overcome-shop-owner-perspective--20881565
We’re serving up a strong discussion on Financial Challenges with me are shop owners John Long, Schertz Automotive, Schertz, TX, Tom Ham, Auto Centric, Grand Rapids, MI and Andy Massoll, Detroit Garage, Farmington, MI

You may not be surprised as to the big take-a-way from this episode. It is only logical and will have a huge impact on your business immediately. The panel agrees that your family needs to be on board with any financial decision you make in the business. You’ll get advice on what to do if you get into financial trouble, also the power of sharing your financial status with your team and if you are in financial trouble, you are not alone.]]>https://remarkableresults.biz/?p=27465Thu, 12 Dec 2019 10:12:33 +0000Carm CapriottoTHA 149Top Financial Challenges to Overcome- An Owners Perspective We’re serving up a strong discussion on Financial Challenges with me are shop owners John Long, Schertz Automotive, Schertz, TX, Tom Ham, Auto Centric, Grand Rapids, MI and Andy...
We’re serving up a strong discussion on Financial Challenges with me are shop owners John Long, Schertz Automotive, Schertz, TX, Tom Ham, Auto Centric, Grand Rapids, MI and Andy Massoll, Detroit Garage, Farmington, MI

You may not be surprised as to the big take-a-way from this episode. It is only logical and will have a huge impact on your business immediately. The panel agrees that your family needs to be on board with any financial decision you make in the business. You’ll get advice on what to do if you get into financial trouble, also the power of sharing your financial status with your team and if you are in financial trouble, you are not alone.]]>2924cleanfullhttps://www.spreaker.com/episode/tha-148-generating-repeat-business--20881555
We are talking marketing, mining and relationships with Kelli Weatherby, Accurate Automotive Mesa, AZ with husband Lee and David Roman from Done With Care - Auto Repair, Merriam, KS

Kelli and David shook the trees as it relates to the all-important follow-up visits, referrals, texting, emails, customer shop tours, mystery shoppers, the importance of using your own organic content for your emails and social posts.]]>https://remarkableresults.biz/?p=27310Wed, 04 Dec 2019 10:20:00 +0000Carm CapriottoTHA 148 Generating Repeat Business We are talking marketing, mining and relationships with Kelli Weatherby, Accurate Automotive Mesa, AZ with husband Lee and David Roman from Done With Care - Auto Repair, Merriam, KS Kelli and David shook the...
We are talking marketing, mining and relationships with Kelli Weatherby, Accurate Automotive Mesa, AZ with husband Lee and David Roman from Done With Care - Auto Repair, Merriam, KS

Kelli and David shook the trees as it relates to the all-important follow-up visits, referrals, texting, emails, customer shop tours, mystery shoppers, the importance of using your own organic content for your emails and social posts.]]>2822cleanfullhttps://www.spreaker.com/episode/tha-147-overcoming-debt--20881557
A big problem for many service professionals is learning how to manage cash flow. The cash in the bank isn’t there for spending. It is generated by sales and the gross margin dollars that are earned on those sales is used to pay expenses. The remainder is profit. If cash is spent before allocations then it is very difficult to pay obligations. In many instances, loans are taken to pay bills and overspending stresses the business and the owner.

The panel for this Town Hall Academy includes Kim Walker from Shop Marketing Pros and former shop owner, AJ Nealey from Nealey Auto Service, Edgewater, MD and Tom Lambert owner of Shadetree Automotive. They each have a story on how to manage or eradicate debt, grow sales and scrutinize expenses. Knowing your financial states including Profit or Loss Statement and most importantly your Balance Sheet will help. Knowing what your metrics or tolerances of spending and cash management will lessen your dependence on borrowing and putting your company in harm’s way.]]>https://remarkableresults.biz/?p=27298Thu, 28 Nov 2019 10:14:27 +0000Carm CapriottoTHA 147 Overcoming Debt A big problem for many service professionals is learning how to manage cash flow. The cash in the bank isn’t there for spending. It is generated by sales and the gross margin dollars that are earned on those sales is used to...
A big problem for many service professionals is learning how to manage cash flow. The cash in the bank isn’t there for spending. It is generated by sales and the gross margin dollars that are earned on those sales is used to pay expenses. The remainder is profit. If cash is spent before allocations then it is very difficult to pay obligations. In many instances, loans are taken to pay bills and overspending stresses the business and the owner.

The panel for this Town Hall Academy includes Kim Walker from Shop Marketing Pros and former shop owner, AJ Nealey from Nealey Auto Service, Edgewater, MD and Tom Lambert owner of Shadetree Automotive. They each have a story on how to manage or eradicate debt, grow sales and scrutinize expenses. Knowing your financial states including Profit or Loss Statement and most importantly your Balance Sheet will help. Knowing what your metrics or tolerances of spending and cash management will lessen your dependence on borrowing and putting your company in harm’s way.]]>2465cleanfullhttps://www.spreaker.com/episode/tha-146-the-value-of-twenty-groups--20914780
If you are a struggling shop, I’d like to introduce you to three shop owners who were in your position once. They climbed out to find great success. One of the tactics was to join a twenty group.

Keep in mind that so many struggling shops discovered the way out of their situation just in time before they closed the doors. Two of my guests are not bashful to say they were on the brink of failure.
With me on the Academy is: Judi Haglin, Haglin Automotive, Boulder, CO, Lisa Eckler, Foreign Car Specialists, Poughkeepsie, NY, John Eppstein, John’s Automotive Care, San Diego, CA and Keith Williamson, Williamson’s Repair and Tire, Bondurant, IA

Listen to this team as they point out that they didn’t know what they didn’t know and their discovery came by being with their industry colleagues in a twenty group. Many in the group have special strengths, will hold you accountable and can provide you a different view of your pathway to remarkable results than you ever thought of yourself.]]>https://remarkableresults.biz/?p=27301Thu, 21 Nov 2019 10:25:53 +0000Carm CapriottoTHA 146 - The Value of Twenty Groups If you are a struggling shop, I’d like to introduce you to three shop owners who were in your position once. They climbed out to find great success. One of the tactics was to join a twenty group. Keep in mind...
If you are a struggling shop, I’d like to introduce you to three shop owners who were in your position once. They climbed out to find great success. One of the tactics was to join a twenty group.

Keep in mind that so many struggling shops discovered the way out of their situation just in time before they closed the doors. Two of my guests are not bashful to say they were on the brink of failure.
With me on the Academy is: Judi Haglin, Haglin Automotive, Boulder, CO, Lisa Eckler, Foreign Car Specialists, Poughkeepsie, NY, John Eppstein, John’s Automotive Care, San Diego, CA and Keith Williamson, Williamson’s Repair and Tire, Bondurant, IA

Listen to this team as they point out that they didn’t know what they didn’t know and their discovery came by being with their industry colleagues in a twenty group. Many in the group have special strengths, will hold you accountable and can provide you a different view of your pathway to remarkable results than you ever thought of yourself.]]>2961cleanfullhttps://www.spreaker.com/episode/tha-145-the-extreme-value-of-shop-tours-part-2--20881571
This is our second year in a row to visit a shop in Las Vegas at the end of Industry Week. We were welcomed with open arms at Ted Wien’s Tire and Auto. Our gracious host Jennifer Wiens not only shared her thoughts on the episode but presented a great tour of her facility.

Remember shop tours go both ways. It is good to take them, but also important to host them. You can learn from both. Be open, honest and constructive and benefit from the investment of your time to learn from your peers.

You’ll learn the value of shop tours from these guests,

Our host, Jennifer Wien, Ted Wiens Tire and Auto, Host, Las Vegas, NV
John Long, Shertz Automotive, Shertz, TX
David and Jeanie Light
Eric and Jammie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid
Frank Scandura, Franks European, Las Vegas
Vic Tarasik, Shop Owner Coach]]>https://remarkableresults.biz/?p=27247Thu, 14 Nov 2019 10:30:22 +0000Carm CapriottoTHA 145 Shop Tour Part 2 This is our second year in a row to visit a shop in Las Vegas at the end of Industry Week. We were welcomed with open arms at Ted Wien’s Tire and Auto. Our gracious host Jennifer Wiens not only shared her thoughts on the...
This is our second year in a row to visit a shop in Las Vegas at the end of Industry Week. We were welcomed with open arms at Ted Wien’s Tire and Auto. Our gracious host Jennifer Wiens not only shared her thoughts on the episode but presented a great tour of her facility.

Remember shop tours go both ways. It is good to take them, but also important to host them. You can learn from both. Be open, honest and constructive and benefit from the investment of your time to learn from your peers.

You’ll learn the value of shop tours from these guests,

Our host, Jennifer Wien, Ted Wiens Tire and Auto, Host, Las Vegas, NV
John Long, Shertz Automotive, Shertz, TX
David and Jeanie Light
Eric and Jammie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid
Frank Scandura, Franks European, Las Vegas
Vic Tarasik, Shop Owner Coach]]>2258cleanfullhttps://www.spreaker.com/episode/tha-144-drug-testing-in-the-new-age-of-legalized-cannabis--20881564
We are talking about Drug Testing in the New Age of Legalized Cannabis. You’ve got to pay attention to your HR policies and procedures as states continue to rule on medicinal cannabis, recreational Marijuana and the decriminalization of pot.

As drug testing is something shop owners do, what are the guidelines now with states legalizing Cannabis. What about an accident on a test drive. What type of tests are required? Have you talked to your liability insurance or workman's comp carriers?

The panel does their best to sort this out and provide you with plenty to consider. I’m with Judy Zimmerman Walter, attorney Noah Frank, and Frank Scandura.]]>https://remarkableresults.biz/?p=27198Thu, 07 Nov 2019 10:15:31 +0000Carm CapriottoTHA 144 Drug Testing in the New Age of Legalized Cannabis We are talking about Drug Testing in the New Age of Legalized Cannabis. You’ve got to pay attention to your HR policies and procedures as states continue to rule on medicinal cannabis,...
We are talking about Drug Testing in the New Age of Legalized Cannabis. You’ve got to pay attention to your HR policies and procedures as states continue to rule on medicinal cannabis, recreational Marijuana and the decriminalization of pot.

As drug testing is something shop owners do, what are the guidelines now with states legalizing Cannabis. What about an accident on a test drive. What type of tests are required? Have you talked to your liability insurance or workman's comp carriers?

The panel does their best to sort this out and provide you with plenty to consider. I’m with Judy Zimmerman Walter, attorney Noah Frank, and Frank Scandura.]]>2594cleanfullhttps://www.spreaker.com/episode/tha-143-myase-renewal-app-there-s-an-app-for-that--20881566
You are going to get an interesting behind the scene understanding of the myASE Renewal APP. It is in Beta, however, you can get on board.

This a perfect evolution from ASE to embrace and engage every certified technician into keeping their certs current through this very intuitive app.
The panel: John Tisdale and Kevin Lekas from ASE, Technician Rudy Mestaz and app developer Ron Meyer.

Based on technicians' requests, you can find out when you get an answer wrong and what the correct answer is. You’ll hear the logistics behind how to get started and how you get questions sent to you each month based on the number of certifications you have. As an example, a master technician would get eight questions a month sent to your app. You can answer at your convenience. No need to register for a test center, take time off work or drive miles to sit for the exams.

You may just find this new tool from ASE an important part of your credential process and you may even dust off those expired credentials and get on board and renew them.]]>https://remarkableresults.biz/?p=27060Thu, 31 Oct 2019 09:20:46 +0000Carm CapriottoTHA 143 My ASE Renewal APP - There’s an APP for That! You are going to get an interesting behind the scene understanding of the myASE Renewal APP. It is in Beta, however, you can get on board. This a perfect evolution from ASE to embrace and engage...
You are going to get an interesting behind the scene understanding of the myASE Renewal APP. It is in Beta, however, you can get on board.

This a perfect evolution from ASE to embrace and engage every certified technician into keeping their certs current through this very intuitive app.
The panel: John Tisdale and Kevin Lekas from ASE, Technician Rudy Mestaz and app developer Ron Meyer.

Based on technicians' requests, you can find out when you get an answer wrong and what the correct answer is. You’ll hear the logistics behind how to get started and how you get questions sent to you each month based on the number of certifications you have. As an example, a master technician would get eight questions a month sent to your app. You can answer at your convenience. No need to register for a test center, take time off work or drive miles to sit for the exams.

You may just find this new tool from ASE an important part of your credential process and you may even dust off those expired credentials and get on board and renew them.]]>2418cleanfullhttps://www.spreaker.com/episode/tha-142-business-coaches-lab-building-an-enduring-business-culture-part-2--20914767
One of the hottest topics on the mouths and minds of leaders these days is organizational culture. The longer organizations look for competitive advantage and a sustainable way to grow their organizations, the more important culture becomes. If you are a leader looking to create, improve, or nurture your organizational culture, you have come to the right place.
It must have been an exceptional Friday because these coaches were on their game. They nailed finding your hidden strengths, the power of having standards, what does talent got to do with it, tasks vs outcomes, that culture happens … you’ve got one … good or bad … you’ve got one. We talk assessments, behavior, the accountability mirror, learning from failures, and that culture is not a hard concept.

The panel in this Part 2 of Building an Enduring Business Culture is Rick White from 180 Biz, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center]]>https://remarkableresults.biz/?p=27014Thu, 24 Oct 2019 09:50:13 +0000Carm CapriottoTHA 142 Business Coaches Lab - Building an Enduring Business Culture - Part 2 One of the hottest topics on the mouths and minds of leaders these days is organizational culture. The longer organizations look for competitive advantage and a sustainable...
One of the hottest topics on the mouths and minds of leaders these days is organizational culture. The longer organizations look for competitive advantage and a sustainable way to grow their organizations, the more important culture becomes. If you are a leader looking to create, improve, or nurture your organizational culture, you have come to the right place.
It must have been an exceptional Friday because these coaches were on their game. They nailed finding your hidden strengths, the power of having standards, what does talent got to do with it, tasks vs outcomes, that culture happens … you’ve got one … good or bad … you’ve got one. We talk assessments, behavior, the accountability mirror, learning from failures, and that culture is not a hard concept.

The panel in this Part 2 of Building an Enduring Business Culture is Rick White from 180 Biz, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center]]>2291cleanfullhttps://www.spreaker.com/episode/tha-141-selling-your-business-valuation-strategies--20881568
This episode on ‘Selling your Business - Valuation Strategies’ will provide a great lesson on tactics to obtain a great value for your business. The caveat is that you need to have a successful business and we do discuss some strategies on how to make that happen.

I’m delighted to have Greg Bunch, owner of Aspen Auto Clinic a five-store operation in Colorado Spring, CO and the President of Transformers Institute that provides proven strategies to transform your business, Bob Ward from Wardden, LLC believes that a Perpetual Business is profitable and sustainable without you as you prepare for sale or succession and Joel Zaleski a partner at Cardinal Brokers.

This panel will inform you as we continue an important industry discussion on succession and business valuation. There are many misnomers about what can I sell my business for. If you’ve never done the research you’ll find out it is much different than what you may want for your business. You’ve got to have something to sell to a potential buyer. If your only real asset if location, you could do well, however you need much more than that if you want to sell and retire after years of hard work.]]>https://remarkableresults.biz/?p=26930Thu, 17 Oct 2019 09:28:04 +0000Carm CapriottoTHA 141 Town Hall Academy on Selling your Business - Valuation Strategies This episode on ‘Selling your Business - Valuation Strategies’ will provide a great lesson on tactics to obtain a great value for your business. The caveat is that you need to...
This episode on ‘Selling your Business - Valuation Strategies’ will provide a great lesson on tactics to obtain a great value for your business. The caveat is that you need to have a successful business and we do discuss some strategies on how to make that happen.

I’m delighted to have Greg Bunch, owner of Aspen Auto Clinic a five-store operation in Colorado Spring, CO and the President of Transformers Institute that provides proven strategies to transform your business, Bob Ward from Wardden, LLC believes that a Perpetual Business is profitable and sustainable without you as you prepare for sale or succession and Joel Zaleski a partner at Cardinal Brokers.

This panel will inform you as we continue an important industry discussion on succession and business valuation. There are many misnomers about what can I sell my business for. If you’ve never done the research you’ll find out it is much different than what you may want for your business. You’ve got to have something to sell to a potential buyer. If your only real asset if location, you could do well, however you need much more than that if you want to sell and retire after years of hard work.]]>2900cleanfullhttps://www.spreaker.com/episode/tha-140-interview-tactics-for-a-cultural-fit--20881575
How many interviews have you done? How many have sparked a great hire? We are here to talk about that.
Welcome Kirk Richardson, South Street Auto Care, Rochester, MI, Jim Hayes, Shop General Manager at Pacific Motor Service in Monterey, CA 2 Shops and Dan Taylor, Coach at Transformers Institute.

This episode is packed with Human Resource wisdom and we get into interviewing tactics, form and format that will help you build your bench and make quality cultural hires that fit into your business like a glove.]]>https://remarkableresults.biz/?p=26845Thu, 10 Oct 2019 09:15:46 +0000Carm CapriottoTHA 140 Interview Tactics for a Cultural Fit How many interviews have you done? How many have sparked a great hire? We are here to talk about that. Welcome Kirk Richardson, South Street Auto Care, Rochester, MI, Jim Hayes, Shop General Manager at...
How many interviews have you done? How many have sparked a great hire? We are here to talk about that.
Welcome Kirk Richardson, South Street Auto Care, Rochester, MI, Jim Hayes, Shop General Manager at Pacific Motor Service in Monterey, CA 2 Shops and Dan Taylor, Coach at Transformers Institute.

This episode is packed with Human Resource wisdom and we get into interviewing tactics, form and format that will help you build your bench and make quality cultural hires that fit into your business like a glove.]]>2483cleanfullhttps://www.spreaker.com/episode/tha-139-trending-close-the-shop-and-take-my-entire-team-to-training--20881574
How many excuses can you come up with for not closing your shop and take your team to a weekend training conference? About 10? They are not acceptable to my guests as we serve up exactly why you should close and take your team to training.

I was surprised when I asked the audience of 500+ shop owners and technicians at ASTE 2019 how many were there because the shop closed and the team is at training. Many hands went up, I would say about 40. This trend is getting stronger and you need to heed this. In this episode, you’ll hear no excuses only reasons why it works and pays dividends.

With me is Greg Ritter, Ritter’s Auto Repair in Kinmundy IL, Tristan Ramer, Locke Performance Nappanee, Ind and James Perry from Perry’s Diesel Performance in Elizabeth City, NC

This panel nailed it and if you don't get why a weekend team conference is good for your shop then you must be ready to close or sell. If you are in for the long haul you need to hear this episode and do something with the knowledge you will gain.]]>https://remarkableresults.biz/?p=26843Thu, 03 Oct 2019 09:12:24 +0000Carm CapriottoTHA 139: Trending - Close the Shop and Take My Team to Training How many excuses can you come up with for not closing your shop and take your team to a weekend training conference? About 10? They are not acceptable to my guests as we serve up exactly...
How many excuses can you come up with for not closing your shop and take your team to a weekend training conference? About 10? They are not acceptable to my guests as we serve up exactly why you should close and take your team to training.

I was surprised when I asked the audience of 500+ shop owners and technicians at ASTE 2019 how many were there because the shop closed and the team is at training. Many hands went up, I would say about 40. This trend is getting stronger and you need to heed this. In this episode, you’ll hear no excuses only reasons why it works and pays dividends.

With me is Greg Ritter, Ritter’s Auto Repair in Kinmundy IL, Tristan Ramer, Locke Performance Nappanee, Ind and James Perry from Perry’s Diesel Performance in Elizabeth City, NC

This panel nailed it and if you don't get why a weekend team conference is good for your shop then you must be ready to close or sell. If you are in for the long haul you need to hear this episode and do something with the knowledge you will gain.]]>1896cleanfullhttps://www.spreaker.com/episode/tha-138-the-business-side-of-adas-advanced-driver-assistance-systems--20881576
If you’ve ever thought about getting into the ADAS calibration business, this episode will give you information to help in formulating your decision.

With me is David Friend owner of Mobile Tech and Wilmington Hybrids, from Wilmington, NC David has two Locations a ADAS Calibration shop and teaches ADAS calibration in his dedicated training center. Scott Brown, from Connie and Dicks Service, Claremont, CA and founder of diag.net and Mike Reynolds, owner of Mobile Automotive Service Solutions in Charleston, and an automotive instructor at Trident Technical College who has a big investment in the equipment, targets, OE scan tools and subscriptions to perform ADAS calibration.

This episode will help you determine if you and your market can support an ADAS calibration center, we talk about how long will we need ADAS calibration centers as the future will hold the smarts to do dynamic calibrations someday.

The panel will answer these questions: Should you consider putting up an ADAS calibration center? Do I need training, even if I will not do calibrations?
Does ADAS save lives? What about liability? Are there Standards? Is there any benefit if you get in early?]]>https://remarkableresults.biz/?p=26839Thu, 26 Sep 2019 09:16:56 +0000Carm CapriottoTHA 138 The Business Side of ADAS - Advanced Driver Assistance Systems If you’ve ever thought about getting into the ADAS calibration business, this episode will give you information to help in formulating your decision. With me is David Friend...
If you’ve ever thought about getting into the ADAS calibration business, this episode will give you information to help in formulating your decision.

With me is David Friend owner of Mobile Tech and Wilmington Hybrids, from Wilmington, NC David has two Locations a ADAS Calibration shop and teaches ADAS calibration in his dedicated training center. Scott Brown, from Connie and Dicks Service, Claremont, CA and founder of diag.net and Mike Reynolds, owner of Mobile Automotive Service Solutions in Charleston, and an automotive instructor at Trident Technical College who has a big investment in the equipment, targets, OE scan tools and subscriptions to perform ADAS calibration.

This episode will help you determine if you and your market can support an ADAS calibration center, we talk about how long will we need ADAS calibration centers as the future will hold the smarts to do dynamic calibrations someday.

The panel will answer these questions: Should you consider putting up an ADAS calibration center? Do I need training, even if I will not do calibrations?
Does ADAS save lives? What about liability? Are there Standards? Is there any benefit if you get in early?]]>2956cleanfullhttps://www.spreaker.com/episode/tha-137-the-language-of-welcome--20914769
We are talking about communicating and building relationships with a diverse and changing customer demographic.

Now enjoy a fresh dialogue with Bill Nalu from Interstate Auto Care Madison Heights, MI, we actually broadcast live from Bill’s shop, also Frank Leutz Desert Car Care, Chandler, AZ and Wrench Nation and Brian Glowski, South Street Auto Care, Rochester, MI

Our topic is ‘The Language of Welcome. We are talking about communicating and building relationships with a diverse and changing customer demographic. The panel has experience in serving many different cultures and offer ideas on the language and customs gap, having patience and taboo’s you need to learn and understand.

You can find the talking points, for this episode and my guests bio’s and links to their previous episodes at remarkableresults.biz/a137]]>https://remarkableresults.biz/?p=26763Thu, 19 Sep 2019 09:02:00 +0000Carm CapriottoTHA 137 The Language of Welcome We are talking about communicating and building relationships with a diverse and changing customer demographic. Now enjoy a fresh dialogue with Bill Nalu from Interstate Auto Care Madison Heights, MI, we actually...
We are talking about communicating and building relationships with a diverse and changing customer demographic.

Now enjoy a fresh dialogue with Bill Nalu from Interstate Auto Care Madison Heights, MI, we actually broadcast live from Bill’s shop, also Frank Leutz Desert Car Care, Chandler, AZ and Wrench Nation and Brian Glowski, South Street Auto Care, Rochester, MI

Our topic is ‘The Language of Welcome. We are talking about communicating and building relationships with a diverse and changing customer demographic. The panel has experience in serving many different cultures and offer ideas on the language and customs gap, having patience and taboo’s you need to learn and understand.

You can find the talking points, for this episode and my guests bio’s and links to their previous episodes at remarkableresults.biz/a137]]>2239cleanfullhttps://www.spreaker.com/episode/tha-136-branch-growth-strategy--20881572
Here are two voices that have grown branch stores and they tell a story you need to hear. Find out if they were successful right out of the gate. What they learned as they continued to grow. The importance of people, processes, finances and how to they like to grow. Is it a brownfield, scratch startup or through acquisition.

Listen to Austin Miller from Tire Star with 3 stores who is only 29 years old and to aftermarket veteran Jeff Moore from Moore Tires with 5 stores. Jeff and Austin will tell you what they believe is the most important thing you need to do well before you decide to grow. They also get into the people factor and the importance and strength of your profitability before you ever decide to grow. Don’t make the same mistakes they did.

Growth in stores is an exciting strategy. It can be rewarding for all the right reasons and it could be the most costly and hardest thing you’ve ever done. My panel shares their reality for growth. Between them, they have eight stores.]]>https://remarkableresults.biz/?p=26697Thu, 12 Sep 2019 09:20:37 +0000Carm CapriottoTHA 136 Branch Growth Strategy Here are two voices that have grown branch stores and they tell a story you need to hear. Find out if they were successful right out of the gate. What they learned as they continued to grow. The importance of people,...
Here are two voices that have grown branch stores and they tell a story you need to hear. Find out if they were successful right out of the gate. What they learned as they continued to grow. The importance of people, processes, finances and how to they like to grow. Is it a brownfield, scratch startup or through acquisition.

Listen to Austin Miller from Tire Star with 3 stores who is only 29 years old and to aftermarket veteran Jeff Moore from Moore Tires with 5 stores. Jeff and Austin will tell you what they believe is the most important thing you need to do well before you decide to grow. They also get into the people factor and the importance and strength of your profitability before you ever decide to grow. Don’t make the same mistakes they did.

Growth in stores is an exciting strategy. It can be rewarding for all the right reasons and it could be the most costly and hardest thing you’ve ever done. My panel shares their reality for growth. Between them, they have eight stores.]]>2537cleanfullhttps://www.spreaker.com/episode/tha-135-implementing-profit-first-shop-owners-thrilled-with-results--20914771
This episode will change your thinking as it relates to a new profit discipline and cash management. I know you know that cash is king in any business, so start being a better manager of it.

Listen in on Danielle Bohlmann, owner with husband Brett in Highway 7 Service Center, Newell, IA, Kenny Wedow from Fine Tuned Auto, Broomfield, CO and Chris Cotton, Certified Profit First Professional from AutoFix SOS coaching company and a former shop owner.

They nailed the benefits of a strong and disciplined cash management system. Both these shop owners say they are in a better place because of implementing Profit First. Danielle and her husband Brett always plowed all their money back in their business. Now hear what they are doing and are better for it.]]>https://remarkableresults.biz/?p=26659Thu, 05 Sep 2019 09:02:40 +0000Carm CapriottoImplementing Profit First - Shop Owners Thrilled With Results This episode will change your thinking as it relates to a new profit discipline and cash management. I know you know that cash is king in any business, so start being a better manager of...
This episode will change your thinking as it relates to a new profit discipline and cash management. I know you know that cash is king in any business, so start being a better manager of it.

Listen in on Danielle Bohlmann, owner with husband Brett in Highway 7 Service Center, Newell, IA, Kenny Wedow from Fine Tuned Auto, Broomfield, CO and Chris Cotton, Certified Profit First Professional from AutoFix SOS coaching company and a former shop owner.

They nailed the benefits of a strong and disciplined cash management system. Both these shop owners say they are in a better place because of implementing Profit First. Danielle and her husband Brett always plowed all their money back in their business. Now hear what they are doing and are better for it.]]>2499cleanfullhttps://www.spreaker.com/episode/tha-134-market-changes-and-what-i-m-doing-about-them--20881570
We are dropping topics on Hybrid repair and marketing, building technician, avoiding a viral social goof, customer ADAS training, and communication tactics among others.

With me in this episode are three shop owners who really enjoyed sharing their battle scars of success, for that matter they continue to earn their scars as we all do. From Xpertech Auto Repair is Kathleen Jarsik, from Englewood, FL, Kurt Valvis, Co-Owner, Guys Foreign Car Repair, Metairie, La and Brent Robinson, Co-owner with his brother Brian in Snellville Auto Center, Snellville, GA and Loganville Auto Center, in Loganville, GA.]]>https://remarkableresults.biz/?p=26583Thu, 29 Aug 2019 09:35:25 +0000Carm CapriottoTHA 134 - Market Changes and What I'm Doing About Them We are dropping topics on Hybrid repair and marketing, building technician, avoiding a viral social goof, customer ADAS training, and communication tactics among others. With me in this...
We are dropping topics on Hybrid repair and marketing, building technician, avoiding a viral social goof, customer ADAS training, and communication tactics among others.

With me in this episode are three shop owners who really enjoyed sharing their battle scars of success, for that matter they continue to earn their scars as we all do. From Xpertech Auto Repair is Kathleen Jarsik, from Englewood, FL, Kurt Valvis, Co-Owner, Guys Foreign Car Repair, Metairie, La and Brent Robinson, Co-owner with his brother Brian in Snellville Auto Center, Snellville, GA and Loganville Auto Center, in Loganville, GA.]]>2542cleanfullhttps://www.spreaker.com/episode/tha-133-why-soft-or-life-skills-training-matters-for-business-success--20914772
The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit from being a better listener, which is the #1 soft skills or life skills training we all need to have.

Join Judi Haglin owner with her husband Dana in Haglin Automotive, Boulder, CO, Kyle Holt, President of SP/2 andJeff Peevy, AMAM, President | Automotive Management Institute.

Change your attitude Soft (Life) Skills Training. It must include everyone in your business. Training in communication, critical thinking, finding and keeping a positive attitude, teamwork and work ethic, to name a few. Everyone benefits including family life.

In support of your work to build an enduring business culture one of the best tactics you can implement is soft skills or life skills training. Consider the message in this episode as an important component to building your enduring business culture.]]>https://remarkableresults.biz/?p=26536Thu, 22 Aug 2019 09:22:45 +0000Carm CapriottoTHA 133 The Value of Soft Skills Training The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit from being a better listener,...
The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit from being a better listener, which is the #1 soft skills or life skills training we all need to have.

Join Judi Haglin owner with her husband Dana in Haglin Automotive, Boulder, CO, Kyle Holt, President of SP/2 andJeff Peevy, AMAM, President | Automotive Management Institute.

Change your attitude Soft (Life) Skills Training. It must include everyone in your business. Training in communication, critical thinking, finding and keeping a positive attitude, teamwork and work ethic, to name a few. Everyone benefits including family life.

In support of your work to build an enduring business culture one of the best tactics you can implement is soft skills or life skills training. Consider the message in this episode as an important component to building your enduring business culture.]]>2628cleanfullhttps://www.spreaker.com/episode/tha-132-business-coaches-lab-building-an-enduring-business-culture--20914782
Culture is one of the most important business strategies you need to work on. Building a strong and vibrant business culture is required today. Learn how to get started and start to build your business culture.

The panel Murray Voth, RPM Training, Rick White 180 Biz, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center.

Top aftermarket shops have a strong culture in place and are always tweaking and improving it. It is the foundation and ground zero for hiring and keeping the right people. And also in attracting and providing a great customer experience.]]>https://remarkableresults.biz/?p=26507Wed, 14 Aug 2019 09:12:57 +0000Carm CapriottoTHA 132 Business Coaches Lab - Building an Enduring Business Culture Culture is one of the most important business strategies you need to work on. Building a strong and vibrant business culture is required today. Learn how to get started and start to...
Culture is one of the most important business strategies you need to work on. Building a strong and vibrant business culture is required today. Learn how to get started and start to build your business culture.

The panel Murray Voth, RPM Training, Rick White 180 Biz, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center.

Top aftermarket shops have a strong culture in place and are always tweaking and improving it. It is the foundation and ground zero for hiring and keeping the right people. And also in attracting and providing a great customer experience.]]>2474cleanfullhttps://www.spreaker.com/episode/tha-131-preparing-your-shop-for-the-next-five-and-ten-years--20914783
What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what you currently have and that may not sustain you to far into the future.

Your panel: Kelli Weatherby, co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ., Bill Nalu, owner of Interstate Auto Care, Madison Heights, MI and AJ Nealey, Nealey Auto Service, Edgewater MD. This diverse group has some similar yet some different strategies for their future. It is so refreshing to hear the dialogue and then compare their tactics to your current or long term plans.
We are in a dynamic industry that is in a heightened change curve. Keeping up at all levels will bring you spoils. And keeping your eye on your business with the future in sight is an important responsibility you have to your employees and your family.

We talk BHAG’s, Debt, Branches, Succession, Training, refinancing, and SWOT among others.]]>https://remarkableresults.biz/?p=26438Thu, 08 Aug 2019 09:30:43 +0000Carm CapriottoTHA 131 The Future - Preparing Your Shop For the Next Five to Ten Years What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what you currently have and that may...
What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what you currently have and that may not sustain you to far into the future.

Your panel: Kelli Weatherby, co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ., Bill Nalu, owner of Interstate Auto Care, Madison Heights, MI and AJ Nealey, Nealey Auto Service, Edgewater MD. This diverse group has some similar yet some different strategies for their future. It is so refreshing to hear the dialogue and then compare their tactics to your current or long term plans.
We are in a dynamic industry that is in a heightened change curve. Keeping up at all levels will bring you spoils. And keeping your eye on your business with the future in sight is an important responsibility you have to your employees and your family.

We talk BHAG’s, Debt, Branches, Succession, Training, refinancing, and SWOT among others.]]>3202cleanfullhttps://www.spreaker.com/episode/tha-130-service-advisor-role-play-3--20914784
My guests are role-playing these three situations: #1: Brakes- the client knows what is wrong and the car has been inspected somewhere else, $2: Oil change- just looking for a price and #3: The Check Engine Light is on - how much to replace the catalytic converter?

My panel includes Rena Rennebohm CEO of Empowered Advisor, Dave Nelson From Antero's Automotive, Greenwood Village, Colorado and RJ Milnes from DK Automotive Repair, Antioch, CA
Let features and benefits be the service advisors strong tools and during a call, you are interviewing the customer and they are interviewing you, both looking for a good fit. If cheep is what they want and you can’t deliver you’ve learned.]]>https://remarkableresults.biz/?p=26355Thu, 01 Aug 2019 09:34:10 +0000Carm CapriottoTHA 130 Service Advisor Role Play My guests are role-playing these three situations: #1: Brakes- the client knows what is wrong and the car has been inspected somewhere else, $2: Oil change- just looking for a price and #3: The Check Engine Light is...
My guests are role-playing these three situations: #1: Brakes- the client knows what is wrong and the car has been inspected somewhere else, $2: Oil change- just looking for a price and #3: The Check Engine Light is on - how much to replace the catalytic converter?

My panel includes Rena Rennebohm CEO of Empowered Advisor, Dave Nelson From Antero's Automotive, Greenwood Village, Colorado and RJ Milnes from DK Automotive Repair, Antioch, CA
Let features and benefits be the service advisors strong tools and during a call, you are interviewing the customer and they are interviewing you, both looking for a good fit. If cheep is what they want and you can’t deliver you’ve learned.]]>2637cleanfullhttps://www.spreaker.com/episode/tha-129-customer-financing-options--20914812
What options do you have to help your customers with credit choices. There are many vendor credit options to choose from and they are great. Maybe you don’t use them, maybe you should. No one wants a customer to walk out on a major purchase especially safety related. This session is here to help you capture more of the big-ticket jobs.
You just may hear a financing option idea or two that you’ve never considered. And that is exactly what we do here, push the envelope on strategies and ideas to help you grow as a leader and build your business.

Hear about the acceptance rate of vendor finance programs and a few creative ideas on how to lock in customers with a pre-payment plan. Ever do a comparison of buying new or used vs fixing the vehicle that needs all the work? Have you ever heard of the M & D loan? You are about to.]]>https://remarkableresults.biz/?p=26322Thu, 25 Jul 2019 09:13:28 +0000Carm CapriottoTHA 129 Customer Financing Options What options do you have to help your customers with credit choices. There are many vendor credit options to choose from and they are great. Maybe you don’t use them, maybe you should. No one wants a customer to...
What options do you have to help your customers with credit choices. There are many vendor credit options to choose from and they are great. Maybe you don’t use them, maybe you should. No one wants a customer to walk out on a major purchase especially safety related. This session is here to help you capture more of the big-ticket jobs.
You just may hear a financing option idea or two that you’ve never considered. And that is exactly what we do here, push the envelope on strategies and ideas to help you grow as a leader and build your business.

Hear about the acceptance rate of vendor finance programs and a few creative ideas on how to lock in customers with a pre-payment plan. Ever do a comparison of buying new or used vs fixing the vehicle that needs all the work? Have you ever heard of the M & D loan? You are about to.]]>2799cleanfullhttps://www.spreaker.com/episode/tha-128-valuing-and-positioning-your-business-for-sale--20914785
We cover a large swatch of ground as we talk about the incredible opportunity for sellers as the industry consolidates, getting your financials right, processes, leases, and the all-important EBITDA number.

The panel includes three members of Cardinal Brokers: Norm Gaither, Dennis McCarron, Joel Zaleski and a shop owner who recently sold his business Jeff Pohlman Retired from Jeff Pohlman Tire a 5 Locations operation.]]>https://remarkableresults.biz/?p=26244Thu, 18 Jul 2019 09:35:17 +0000Carm CapriottoAre you ready to sell your business? Do you know how to prepare? Is it a buyers market or a seller's market? Do you understand some of the financial principles that drive a transaction? About 50% of you will be impacted by this discussion in the near...
We cover a large swatch of ground as we talk about the incredible opportunity for sellers as the industry consolidates, getting your financials right, processes, leases, and the all-important EBITDA number.

The panel includes three members of Cardinal Brokers: Norm Gaither, Dennis McCarron, Joel Zaleski and a shop owner who recently sold his business Jeff Pohlman Retired from Jeff Pohlman Tire a 5 Locations operation.]]>3318cleanfullhttps://www.spreaker.com/episode/tha-127-overcoming-owner-burnout--20914787
Endeavor into some really great smart talk on delegating, recharging and prioritizing. Things you must do so you don’t spin deep into a negative vortex.

This team dishes out solutions to staying fresh and relying on your team to help you accomplish all your goals. Find out what it took Gerry and Jon to leave the business in the hands of their team. Is it easy? Is it easy? Will you need to start slow? How do your people fit into this equation? Are they qualified? Have you prepared them? How do you handle distractions? These and many more questions answered for you right now.

Join Jon Bockman from Bockman’s Auto Care, two locations based out of Sycamore, IL, and the NAPA Auto Care Center of the year 2019, also Gerry Frank, Auto Repair Technology, Brook Park, OH and Partner in Repair Shop Coach and Jim Hayes, General Manager, Pacific Motor Service, Monterey, CA]]>https://remarkableresults.biz/?p=26220Thu, 11 Jul 2019 09:12:03 +0000Carm CapriottoOvercoming Owner Burn Out Endeavor into some really great smart talk on delegating, recharging and prioritizing. Things you must do so you don’t spin deep into a negative vortex. This team dishes out solutions to staying fresh and relying on your...
Endeavor into some really great smart talk on delegating, recharging and prioritizing. Things you must do so you don’t spin deep into a negative vortex.

This team dishes out solutions to staying fresh and relying on your team to help you accomplish all your goals. Find out what it took Gerry and Jon to leave the business in the hands of their team. Is it easy? Is it easy? Will you need to start slow? How do your people fit into this equation? Are they qualified? Have you prepared them? How do you handle distractions? These and many more questions answered for you right now.

Join Jon Bockman from Bockman’s Auto Care, two locations based out of Sycamore, IL, and the NAPA Auto Care Center of the year 2019, also Gerry Frank, Auto Repair Technology, Brook Park, OH and Partner in Repair Shop Coach and Jim Hayes, General Manager, Pacific Motor Service, Monterey, CA]]>2678cleanfullhttps://www.spreaker.com/episode/tha-126-firing-customers-when-is-it-right-or-wrong--20914793
With me is Joe Hanson, Gordie's Garage, Roseville, Michigan, Jerry Kezhyaya, The Auto Shop, Plano, TX, and Doug Callaghan, Vic’s Service, Wainright, Alberta, CA

OK, you may not have ever fired a customer or you may have done it just last week. It isn’t a task you do often, however, the job of firing a customer comes with some caveats. Joe, Jerry, and Doug share with you why they would do it and suggest that you do a deep dive inside your business to see if YOU aren’t the problem.]]>https://remarkableresults.biz/?p=26082Thu, 04 Jul 2019 09:11:50 +0000Carm CapriottoBottom line is firing customers is rare, however, it happens and should be for the right reasons. With me is Joe Hanson, Gordie's Garage, Roseville, Michigan, Jerry Kezhyaya, The Auto Shop, Plano, TX, and Doug Callaghan, Vic’s Service, Wainright,...
With me is Joe Hanson, Gordie's Garage, Roseville, Michigan, Jerry Kezhyaya, The Auto Shop, Plano, TX, and Doug Callaghan, Vic’s Service, Wainright, Alberta, CA

OK, you may not have ever fired a customer or you may have done it just last week. It isn’t a task you do often, however, the job of firing a customer comes with some caveats. Joe, Jerry, and Doug share with you why they would do it and suggest that you do a deep dive inside your business to see if YOU aren’t the problem.]]>2887cleanfullhttps://www.spreaker.com/episode/tha-125-client-loyalty-programs-do-they-work--20914788
We’re going to serve up a strong discussion building client loyalty through loyalty programs. My guests are lo Brian Bates, Eagle Automotive, Columbine Hills, CO, Vinnie Lucio, Co-Auto - Community Conscious Car Care, Reno, NV, and Jeff Rudnick, Pit Crew Marketing.

You’ll hear a wide-open discussion. Vinnie doesn’t have a specific loyalty card but has programs, Brian does have a loyalty card and Jeff brings his insights from a loyalty card company.

A big take-a-way for you is this: A loyalty program will not fix broken systems, processes and a weak selling system and look for every competitive edge to build a relationship with your client.]]>https://remarkableresults.biz/?p=25984Thu, 27 Jun 2019 09:06:45 +0000Carm CapriottoClient Loyalty Programs - Do They Work? We’re going to serve up a strong discussion building client loyalty through loyalty programs. My guests are lo Brian Bates, Eagle Automotive, Columbine Hills, CO, Vinnie Lucio, Co-Auto - Community Conscious...
We’re going to serve up a strong discussion building client loyalty through loyalty programs. My guests are lo Brian Bates, Eagle Automotive, Columbine Hills, CO, Vinnie Lucio, Co-Auto - Community Conscious Car Care, Reno, NV, and Jeff Rudnick, Pit Crew Marketing.

You’ll hear a wide-open discussion. Vinnie doesn’t have a specific loyalty card but has programs, Brian does have a loyalty card and Jeff brings his insights from a loyalty card company.

A big take-a-way for you is this: A loyalty program will not fix broken systems, processes and a weak selling system and look for every competitive edge to build a relationship with your client.]]>3367cleanfullhttps://www.spreaker.com/episode/tha-124-so-you-need-an-accountability-coach--20914789
These guys brought their A game and really were extremely transparent about their own personal story. The panel's message resonated and was on point about coaching and accountability. There is a lot of talk in the industry as to the value of an accountability partner or coach. It is a personal decision. It is not for everyone, but this summit will help you resolve some of your very own concerns and help you make a decision.

The panel: Carlo Sabucco from Sils Complete Auto Care Centre, Oakville, Ontario, Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY and Barry Barrett a Professional EOS Implementer.]]>https://remarkableresults.biz/?p=25926Thu, 20 Jun 2019 09:19:18 +0000Carm CapriottoThis Town Hall Academy summit will explore the value of an accountability coach. The panel has a harvest of thoughts and insight for you. These guys brought their A game and really were extremely transparent about their own personal story. The...
These guys brought their A game and really were extremely transparent about their own personal story. The panel's message resonated and was on point about coaching and accountability. There is a lot of talk in the industry as to the value of an accountability partner or coach. It is a personal decision. It is not for everyone, but this summit will help you resolve some of your very own concerns and help you make a decision.

The panel: Carlo Sabucco from Sils Complete Auto Care Centre, Oakville, Ontario, Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY and Barry Barrett a Professional EOS Implementer.]]>3168cleanfullhttps://www.spreaker.com/episode/tha-123-the-power-of-the-supplier-and-service-professional-relationship--20914792
We get into some gritty perspectives from your suppliers on trust, delivery, training, and helping the service professional succeed. We also talk pricing, margin and the people factor. It is always refreshing to hear from one of the strongest spokes or partners in the distribution channel.

Your panel: Danny Durbin, from Durbin Auto Parts, Keith West, from Auto Supply Company, Bowdon, GA. and Matt Ward, Director of Governmental Relations and Field Services for AAAS ( Automotive Aftermarket Association of the Southeast).]]>https://remarkableresults.biz/?p=25811Thu, 13 Jun 2019 09:20:41 +0000Carm CapriottoSupply Partnership - The Strength of the Supplier/Service Professional Relationship - THA 123 We get into some gritty perspectives from your suppliers on trust, delivery, training, and helping the service professional succeed. We also talk pricing,...
We get into some gritty perspectives from your suppliers on trust, delivery, training, and helping the service professional succeed. We also talk pricing, margin and the people factor. It is always refreshing to hear from one of the strongest spokes or partners in the distribution channel.

Your panel: Danny Durbin, from Durbin Auto Parts, Keith West, from Auto Supply Company, Bowdon, GA. and Matt Ward, Director of Governmental Relations and Field Services for AAAS ( Automotive Aftermarket Association of the Southeast).]]>2779cleanfullhttps://www.spreaker.com/episode/tha-122-talent-management-developing-your-leadership-team--20914790
We are talking about Talent Management - Developing Your Leadership Team. This group stretched the bounds of our discussion and you will either confirm your current leadership role or realize you have some areas to work on.

My Academy team includes Judi Haglin, Haglin Automotive, Boulder, CO, Mark Roberts, Schertz Automotive, Schertz, TX and Tom Palermo, Preferred Automotive Specialists, Philadelphia, PA

You will find this episode going places you did not expect. This group brought their A game and shared not only how to develop your people into leaders but their own ongoing treck to be a better leader.]]>https://remarkableresults.biz/?p=25793Thu, 06 Jun 2019 09:20:06 +0000Carm CapriottoTalent Management: Developing Your Leadership Team We are talking about Talent Management - Developing Your Leadership Team. This group stretched the bounds of our discussion and you will either confirm your current leadership role or realize you...
We are talking about Talent Management - Developing Your Leadership Team. This group stretched the bounds of our discussion and you will either confirm your current leadership role or realize you have some areas to work on.

My Academy team includes Judi Haglin, Haglin Automotive, Boulder, CO, Mark Roberts, Schertz Automotive, Schertz, TX and Tom Palermo, Preferred Automotive Specialists, Philadelphia, PA

You will find this episode going places you did not expect. This group brought their A game and shared not only how to develop your people into leaders but their own ongoing treck to be a better leader.]]>3176cleanfullhttps://www.spreaker.com/episode/tha-121-apps-that-improve-productivity-and-make-for-a-more-efficient-you--20914794
Our desktops and smart devices give us tools to make us more efficient at what we do, they are not for everyone and some are just not right for how you operate. There are thousands of apps that do just about anything. In this episode, you’ll discover what apps work for others and learn about some that may be just the right discipline for a more efficient you.

The panel includes Ryan Clo owner of Dubwerx, in Cincinnati, OH, Edwin Hazzard, mobile diagnostic tech, automotive instructor and currently, a contributing writer for Motor Age magazine and Craig O’Neill with an integrator and trainer for Autotext.me.]]>https://remarkableresults.biz/?p=25782Thu, 30 May 2019 09:10:43 +0000Carm CapriottoAPPs That Improve Productivity and Make for a More Efficient You Our desktops and smart devices give us tools to make us more efficient at what we do, they are not for everyone and some are just not right for how you operate. There are thousands of...
Our desktops and smart devices give us tools to make us more efficient at what we do, they are not for everyone and some are just not right for how you operate. There are thousands of apps that do just about anything. In this episode, you’ll discover what apps work for others and learn about some that may be just the right discipline for a more efficient you.

The panel includes Ryan Clo owner of Dubwerx, in Cincinnati, OH, Edwin Hazzard, mobile diagnostic tech, automotive instructor and currently, a contributing writer for Motor Age magazine and Craig O’Neill with an integrator and trainer for Autotext.me.]]>2968cleanfullhttps://www.spreaker.com/episode/tha-120-how-can-we-provide-our-technicians-a-100k-yearly-pay-package--20914799
We covered a large swath of reasons to review technician pay and to create a fair and adequate compensation plan based on criteria that is a win, win, win for the tech, the owner and the customer.
Our panel consists of Seth Thorson, shop owner at Eurotech Auto Service New Brighton, MN, Jerry Kezhaya, shop owner at The Auto Shop in Plano, TX, Frank Scandura shop owner at Frank’s European, Las Vegas, NV and Matt Fanslow, Shop Manager/Lead Diagnostician at Riverside Automotive, Red Wing, MN.

You’ve heard of the struggles and have most likely had your own issues with losing and hiring technicians. Our discussion is not the scientific answer however it goes a long way to helping you make decisions to retain, create loyalty and ward off the loss of our smart and talented technicians to other shops and other industries.]]>https://remarkableresults.biz/?p=25708Thu, 23 May 2019 09:20:07 +0000Carm CapriottoHow Can We Provide Our Technicians a $100K Yearly Pay Package? We covered a large swath of reasons to review technician pay and to create a fair and adequate compensation plan based on criteria that is a win, win, win for the tech, the owner and the...
We covered a large swath of reasons to review technician pay and to create a fair and adequate compensation plan based on criteria that is a win, win, win for the tech, the owner and the customer.
Our panel consists of Seth Thorson, shop owner at Eurotech Auto Service New Brighton, MN, Jerry Kezhaya, shop owner at The Auto Shop in Plano, TX, Frank Scandura shop owner at Frank’s European, Las Vegas, NV and Matt Fanslow, Shop Manager/Lead Diagnostician at Riverside Automotive, Red Wing, MN.

You’ve heard of the struggles and have most likely had your own issues with losing and hiring technicians. Our discussion is not the scientific answer however it goes a long way to helping you make decisions to retain, create loyalty and ward off the loss of our smart and talented technicians to other shops and other industries.]]>3183cleanfullhttps://www.spreaker.com/episode/tha-119-improving-employee-loyalty--20914797
Fuel your engine today with our discussion on Improving Employee Loyalty with my shop owner panel Donnie Hudson from Troy Auto Care in Troy, MI, Roy Foster from Roy Foster’s Automotive in Reno, NV and Steve Finzel from Finzel’s Master Tech in Terre Haute, IN They’ve built a family culture in their shops and you can too.

You’ll hear how they did it and understand why they created the programs that build loyalty and retention from their people. I know you’ve heard this adage before: “Take care of your people and they will take care of your customer.” This episode will give you a great idea on how to do that.

Prepare for many strong ideas coming at you so. Pick a few and start to implement them in your business. The panel admits, it did not happen overnight but was nurtured for years. So you need to start. Keep in mind that it is imperative you seize onto a new idea, own it, implement it and watch it transform your business.]]>https://remarkableresults.biz/?p=25707Thu, 16 May 2019 09:26:42 +0000Carm CapriottoImproving Employee Loyalty Fuel your engine today with our discussion on Improving Employee Loyalty with my shop owner panel Donnie Hudson from Troy Auto Care in Troy, MI, Roy Foster from Roy Foster’s Automotive in Reno, NV and Steve Finzel from...
Fuel your engine today with our discussion on Improving Employee Loyalty with my shop owner panel Donnie Hudson from Troy Auto Care in Troy, MI, Roy Foster from Roy Foster’s Automotive in Reno, NV and Steve Finzel from Finzel’s Master Tech in Terre Haute, IN They’ve built a family culture in their shops and you can too.

You’ll hear how they did it and understand why they created the programs that build loyalty and retention from their people. I know you’ve heard this adage before: “Take care of your people and they will take care of your customer.” This episode will give you a great idea on how to do that.

Prepare for many strong ideas coming at you so. Pick a few and start to implement them in your business. The panel admits, it did not happen overnight but was nurtured for years. So you need to start. Keep in mind that it is imperative you seize onto a new idea, own it, implement it and watch it transform your business.]]>2302cleanfullhttps://www.spreaker.com/episode/tha-118-recruiting-students-to-discover-a-career-in-automotive--20914795
Enjoy some great new ideas and real-world issues as I welcome Seth Thorson, shop owner, Eurotech, Brighton, MN. Seth created a $25,000 endowment for automotive careers. We discussed in episode 340, David Macholz, Academic Chair of Suffolk County College - Automotive Technology and Aaron Dalton, Coordinator- School to Career Programming at the North Kansas City Schools.

On the podcast, we’ve not shied away from big issues in the industry. The only way our investment in this great dialogue actually gets traction is if you do your part. I can relate the discussion we are having today with a thought on philanthropy. Hats off to what you do for your community. Honorable. However, the future of our industry is dependent on recruiting, training and retaining technicians. Call it an investment in your own personal philanthropy.

Getting involved in local education at all levels to share our hi-tech industry with administration and to support the educators that are teaching young students on the automotive is a very important role you have. Especially as an independent. If you don’t then who? You will have less to give to your community if you don’t invest in your future.]]>https://remarkableresults.biz/?p=25622Thu, 09 May 2019 09:28:15 +0000Carm CapriottoTHA 118 Recruiting Students to Discover a Career in Automotive Enjoy some great new ideas and real-world issues as I welcome Seth Thorson, shop owner, Eurotech, Brighton, MN. Seth created a $25,000 endowment for automotive careers. We discussed in...
Enjoy some great new ideas and real-world issues as I welcome Seth Thorson, shop owner, Eurotech, Brighton, MN. Seth created a $25,000 endowment for automotive careers. We discussed in episode 340, David Macholz, Academic Chair of Suffolk County College - Automotive Technology and Aaron Dalton, Coordinator- School to Career Programming at the North Kansas City Schools.

On the podcast, we’ve not shied away from big issues in the industry. The only way our investment in this great dialogue actually gets traction is if you do your part. I can relate the discussion we are having today with a thought on philanthropy. Hats off to what you do for your community. Honorable. However, the future of our industry is dependent on recruiting, training and retaining technicians. Call it an investment in your own personal philanthropy.

Getting involved in local education at all levels to share our hi-tech industry with administration and to support the educators that are teaching young students on the automotive is a very important role you have. Especially as an independent. If you don’t then who? You will have less to give to your community if you don’t invest in your future.]]>3288cleanfullhttps://www.spreaker.com/episode/tha-117-creative-brainstorming-how-to-build-an-idea-factory--20914813
Some people just bubble with ideas; they are visionaries. You’ve got team members who are great at seeing new and better ways to improve systems and processes, serve customers and create great marketing. What are you doing to create an idea factory in your business? Are you actively listening? Are you creating a culture to create ideas and change? Lately, have you implemented a new idea lately in your business or are you just talking about them?

With me is Shari Pheasant co-owner of A Master Mechanic, in Reno, NV and business coach and consultant known as the Queen of Horsepower, Barry Barrett is here from Business with a Purpose and a Professional EOS Implementer and David Eschbach from the Clutch Performance Group

In this episode, ideas are flying around abundantly for you as we help you grab on to the value of Creative Brainstorming and getting your idea factory churning to help improve your business. Once you listen you’ll be ready to jump into using the power of ideas to improve your business.]]>https://remarkableresults.biz/?p=25438Thu, 02 May 2019 09:15:27 +0000Carm CapriottoCreative Brainstorming: How To Build an Idea Factory Some people just bubble with ideas; they are visionaries. You’ve got team members who are great at seeing new and better ways to improve systems and processes, serve customers and create great...
Some people just bubble with ideas; they are visionaries. You’ve got team members who are great at seeing new and better ways to improve systems and processes, serve customers and create great marketing. What are you doing to create an idea factory in your business? Are you actively listening? Are you creating a culture to create ideas and change? Lately, have you implemented a new idea lately in your business or are you just talking about them?

With me is Shari Pheasant co-owner of A Master Mechanic, in Reno, NV and business coach and consultant known as the Queen of Horsepower, Barry Barrett is here from Business with a Purpose and a Professional EOS Implementer and David Eschbach from the Clutch Performance Group

In this episode, ideas are flying around abundantly for you as we help you grab on to the value of Creative Brainstorming and getting your idea factory churning to help improve your business. Once you listen you’ll be ready to jump into using the power of ideas to improve your business.]]>3008cleanfullhttps://www.spreaker.com/episode/tha-116-business-coaches-lab-improving-shop-efficiency--20914804
Look forward to tactics like knowing your techs gifts or strengths, remove obstacles, make process improvement a rule, minimize interruptions, if your techs aren’t efficient find out why. There are so many factors and our coaches do a great job of exposing some key components for improving efficiency in your bays.

The Academy panel includes Murray Voth, RPM Training, Rick White 180 Biz, Jude Larson ACT Group, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center.]]>https://remarkableresults.biz/?p=25338Thu, 25 Apr 2019 09:19:05 +0000Carm CapriottoTHA 116 Business Coaches Lab - Improving Shop Efficiency Look forward to tactics like knowing your techs gifts or strengths, remove obstacles, make process improvement a rule, minimize interruptions, if your techs aren’t efficient find out why....
Look forward to tactics like knowing your techs gifts or strengths, remove obstacles, make process improvement a rule, minimize interruptions, if your techs aren’t efficient find out why. There are so many factors and our coaches do a great job of exposing some key components for improving efficiency in your bays.

The Academy panel includes Murray Voth, RPM Training, Rick White 180 Biz, Jude Larson ACT Group, Cecil Bullard, The Institute for Automotive Business Excellence and Bob Greenwood, Automotive Aftermarket E-Learning Center.]]>3363cleanfullhttps://www.spreaker.com/episode/tha-115-who-says-you-need-an-automotive-background-to-run-a-successful-shop--20914815
Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from Midwest Performance Cars as they share their strategy for growing their business. This is an interview like no other you’ve heard here on Remarkable Results or the Town Hall Academy for that matter. This interview should open your eyes because Brian and Andy did not grow up in the business. They were not technicians with a dream of owning their own shop. Brian was a professional football player and Andy was a commodity trader.

They grew their business without the knowledge of the industry. They share their strategies and tactics that have shaped their continuing success. Brian and Andy basically became the CEO of their business. We talk about that a lot on the podcast. They used their people, network and training to learn, lead and grow their business.

So there's the rub. Why are there so many legacy aftermarket professionals in the industry struggling when these ‘outsiders’ who acquired going shops are at the top of their game? Find out.]]>https://remarkableresults.biz/?p=25342Thu, 18 Apr 2019 15:43:57 +0000Carm CapriottoTHA 115 Who Says You Need an Automotive Background to Run a Successful Shop Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from Midwest Performance Cars as they share their strategy for growing their business. This is an interview...
Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from Midwest Performance Cars as they share their strategy for growing their business. This is an interview like no other you’ve heard here on Remarkable Results or the Town Hall Academy for that matter. This interview should open your eyes because Brian and Andy did not grow up in the business. They were not technicians with a dream of owning their own shop. Brian was a professional football player and Andy was a commodity trader.

They grew their business without the knowledge of the industry. They share their strategies and tactics that have shaped their continuing success. Brian and Andy basically became the CEO of their business. We talk about that a lot on the podcast. They used their people, network and training to learn, lead and grow their business.

So there's the rub. Why are there so many legacy aftermarket professionals in the industry struggling when these ‘outsiders’ who acquired going shops are at the top of their game? Find out.]]>2867cleanfullhttps://www.spreaker.com/episode/tha-114-taking-community-involvement-to-the-next-level-carfest-philanthropy-on-steroids--20914806
CarFest is an event unlike any others in the US that connect the independent service provider together with the community. All the while you are listening think how you can start, on a small scale, to do more in your community. CarFest is aptly subtitled: “Unity in the Community”.

I first want to congratulate every North American service professional for all that you do in your community. There are so many of you that support Veterans, battered women and many outreach non-for profits with your kindness.

CarFest takes it to a whole new level. This is a higher calling of community that I’ve ever seen. With me is CarFest Founder Mark Colaw from Seymour’s Garage, joining us is Gary Pundt from Alamo Heights Garage and Louie Sirianni from Sirianni Automotive.

They do share with you the events that are going on with this two day, free to the public event. CarFest will give away 13 vehicles, provide funds to area post-secondary education and donate automotive repair for 25 vehicle owners that need safe and reliable transportation.

Coordinating the logistics of this event is a monumental task and it has grown into utilizing 200,000 square feet of space. Get some of the details and listen to Mark, Gary and Louie share their passion for this event that has provided over $1,000,000 in service, vehicles and donations within their San Antonio community in the last three years]]>https://remarkableresults.biz/?p=25201Thu, 11 Apr 2019 09:09:52 +0000Carm CapriottoTaking Community Involvement to the Next Level - CarFest - Philanthropy on Steroids CarFest is an event unlike any others in the US that connect the independent service provider together with the community. All the while you are listening think how...
CarFest is an event unlike any others in the US that connect the independent service provider together with the community. All the while you are listening think how you can start, on a small scale, to do more in your community. CarFest is aptly subtitled: “Unity in the Community”.

I first want to congratulate every North American service professional for all that you do in your community. There are so many of you that support Veterans, battered women and many outreach non-for profits with your kindness.

CarFest takes it to a whole new level. This is a higher calling of community that I’ve ever seen. With me is CarFest Founder Mark Colaw from Seymour’s Garage, joining us is Gary Pundt from Alamo Heights Garage and Louie Sirianni from Sirianni Automotive.

They do share with you the events that are going on with this two day, free to the public event. CarFest will give away 13 vehicles, provide funds to area post-secondary education and donate automotive repair for 25 vehicle owners that need safe and reliable transportation.

Coordinating the logistics of this event is a monumental task and it has grown into utilizing 200,000 square feet of space. Get some of the details and listen to Mark, Gary and Louie share their passion for this event that has provided over $1,000,000 in service, vehicles and donations within their San Antonio community in the last three years]]>2712cleanfullhttps://www.spreaker.com/episode/tha-113-taking-care-of-your-most-valuable-asset-you--20914810
Are you looking to do something for you? Are you exercising? Are you taking care of you? This Town Hall Academy will help you learn how to find your personal motivation.

Get off the couch. It’s not OK to NOT be in shape. Many opportunities to be healthy. From exercise to eating. According to the World Health Organization — 80% of premature heart disease, stroke, and diabetes is self-inflicted. 40% of cancer is self-inflicted (Only 10% is hereditary and the rest is environmental).

It is a big responsibility to be and stay healthy as you take care of your family and your business family. Learn to like the results of healthy eating and exercising.]]>https://remarkableresults.biz/?p=25082Thu, 04 Apr 2019 09:17:17 +0000Carm CapriottoTaking Care of Your Most Valuable Asset - YOU Are you looking to do something for you? Are you exercising? Are you taking care of you? This Town Hall Academy will help you learn how to find your personal motivation. Get off the couch. It’s not OK...
Are you looking to do something for you? Are you exercising? Are you taking care of you? This Town Hall Academy will help you learn how to find your personal motivation.

Get off the couch. It’s not OK to NOT be in shape. Many opportunities to be healthy. From exercise to eating. According to the World Health Organization — 80% of premature heart disease, stroke, and diabetes is self-inflicted. 40% of cancer is self-inflicted (Only 10% is hereditary and the rest is environmental).

It is a big responsibility to be and stay healthy as you take care of your family and your business family. Learn to like the results of healthy eating and exercising.]]>2509cleanfullhttps://www.spreaker.com/episode/tha-112-aftermarket-training-in-the-age-of-rapid-tech-changes-how-to-navigate-your-training-needs--20914809
The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech industry. The stats are out there to prove that. You’ve seen so many new ADAS equipped vehicles. Have you thought about being equipped to repair them? From both the equipment and intellectual assets you need.

These three professionals have seen it all and are faced with many of the same challenges. Ryan Kooiman, Director of Training, Standard Motor Products, Bob Pattengale, Is the National Training Manager for Bosch and Jon Forro, shop owner of AST and an automotive Instructor.

We talk the importance of pre and post training assessments, stopping the participation trophy and seeing the same faces in class. From their perspective, they are concerned that if the aftermarket doesn’t make a stronger commitment to training the dealers will take their business.]]>https://remarkableresults.biz/?p=25068Wed, 27 Mar 2019 09:19:02 +0000Carm CapriottoAftermarket Training in the Age of Rapid Tech Changes - How To Navigate Your Training Needs The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech industry. The stats are out there to...
The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech industry. The stats are out there to prove that. You’ve seen so many new ADAS equipped vehicles. Have you thought about being equipped to repair them? From both the equipment and intellectual assets you need.

These three professionals have seen it all and are faced with many of the same challenges. Ryan Kooiman, Director of Training, Standard Motor Products, Bob Pattengale, Is the National Training Manager for Bosch and Jon Forro, shop owner of AST and an automotive Instructor.

We talk the importance of pre and post training assessments, stopping the participation trophy and seeing the same faces in class. From their perspective, they are concerned that if the aftermarket doesn’t make a stronger commitment to training the dealers will take their business.]]>3404cleanfullhttps://www.spreaker.com/episode/tha-111-building-new-customers--20914811
David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and also the founder of Transformers Institute bring their A game to this discussion.

We covered a wide spectrum of strategies on customer growth and trust. We enveloped the marketing side of finding new customers and then how to complete the relationship once your service writer brought them from the phone call and into the shop.

David says that a big deception in opening a business; you think you are going to do what you are good at doing, however, you must be good at marketing; to make the phone ring. The CEO must make the phone ring or you’re going to have to spend money to hire a professional to do it.

Greg says that we must educate new clients on who we are, what we do, and why we do it. Greg wants you to Invite your new customer to talk to the tech and walk them through the findings of the inspections. He says that your customer struggles to find a trustworthy mechanic, so if you want to build a long term customer; earn their trust.]]>https://remarkableresults.biz/?p=24943Wed, 20 Mar 2019 09:13:22 +0000Carm CapriottoBuilding New Customers David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and also the founder of Transformers Institute bring their A game to this discussion. We covered a wide...
David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and also the founder of Transformers Institute bring their A game to this discussion.

We covered a wide spectrum of strategies on customer growth and trust. We enveloped the marketing side of finding new customers and then how to complete the relationship once your service writer brought them from the phone call and into the shop.

David says that a big deception in opening a business; you think you are going to do what you are good at doing, however, you must be good at marketing; to make the phone ring. The CEO must make the phone ring or you’re going to have to spend money to hire a professional to do it.

Greg says that we must educate new clients on who we are, what we do, and why we do it. Greg wants you to Invite your new customer to talk to the tech and walk them through the findings of the inspections. He says that your customer struggles to find a trustworthy mechanic, so if you want to build a long term customer; earn their trust.]]>3550cleanfullhttps://www.spreaker.com/episode/tha-110-charging-what-we-are-worth--20914818
We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you shouldn’t be afraid to charge what you are worth. You’ve invested a lot in your business and need to be paid for this. Listen to why confidence in your skills and abilities will help you charge accordingly.

With me on this Academy panel is Tom Palermo, Preferred Automotive Specialties, Philadelphia, PA and former NAPA ASE Technician of the year in 2015, David Justice, President Repair Shop Of Tomorrow, Asset Management Technology and Mark Colaw, Seymours’ Garage, San Antonio, TX and founder of Carfest.]]>https://remarkableresults.biz/?p=24855Wed, 13 Mar 2019 09:13:10 +0000Carm CapriottoCharging What We Are Worth We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you shouldn’t be afraid to charge...
We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you shouldn’t be afraid to charge what you are worth. You’ve invested a lot in your business and need to be paid for this. Listen to why confidence in your skills and abilities will help you charge accordingly.

With me on this Academy panel is Tom Palermo, Preferred Automotive Specialties, Philadelphia, PA and former NAPA ASE Technician of the year in 2015, David Justice, President Repair Shop Of Tomorrow, Asset Management Technology and Mark Colaw, Seymours’ Garage, San Antonio, TX and founder of Carfest.]]>3024cleanfullhttps://www.spreaker.com/episode/tha-109-how-to-handle-the-overload-of-information-workload-and-all-that-you-have-to-learn--20914819
We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed ‘In-Box’, prioritizing, delegating, learning, neural pathways, and exercise, just to name a few.

With me in studio talking ‘Information Overload’ is Donny Seyfer, Executive officer of NASTF and co-owner of Seyfer Automotive, Wheat Ridge, CO, Rob Rowsell, Family Auto Service La Mesa, CA (4 shop group) author of ‘Addicted to Life; How I Went From Homeless to Extraordinary Success and Happiness in a Short Period of Time.” and serial entrepreneur Mark Roberts, managing partner at Schertz Auto Service, Schertz TX

Guaranteed you’ll pick up at least one thing on helping you become a more organized and effective person.

WEBSITE: www.remarkableresults.biz/
THIS EPISODE: www.remarkableresults.biz/a109/
APPS: www.remarkableresults.biz/app/
ALL EPISODES: www.remarkableresults.biz/episodes/
ALL ACADEMY EPISODES: www.remarkableresults.biz/academy/
ALL FOR THE RECORD EPISODES: www.remarkableresults.biz/ftr/
ALL CARMCAST EPISODES www.remarkableresults.biz/carmcast/]]>https://remarkableresults.biz/?p=24846Wed, 06 Mar 2019 10:16:59 +0000Carm CapriottoHow to Handle the Overload of Information, Workload and All That You Have to Learn We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed ‘In-Box’, prioritizing,...
We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed ‘In-Box’, prioritizing, delegating, learning, neural pathways, and exercise, just to name a few.

With me in studio talking ‘Information Overload’ is Donny Seyfer, Executive officer of NASTF and co-owner of Seyfer Automotive, Wheat Ridge, CO, Rob Rowsell, Family Auto Service La Mesa, CA (4 shop group) author of ‘Addicted to Life; How I Went From Homeless to Extraordinary Success and Happiness in a Short Period of Time.” and serial entrepreneur Mark Roberts, managing partner at Schertz Auto Service, Schertz TX

Guaranteed you’ll pick up at least one thing on helping you become a more organized and effective person.

WEBSITE: www.remarkableresults.biz/
THIS EPISODE: www.remarkableresults.biz/a109/
APPS: www.remarkableresults.biz/app/
ALL EPISODES: www.remarkableresults.biz/episodes/
ALL ACADEMY EPISODES: www.remarkableresults.biz/academy/
ALL FOR THE RECORD EPISODES: www.remarkableresults.biz/ftr/
ALL CARMCAST EPISODES www.remarkableresults.biz/carmcast/]]>2400cleanfullhttps://www.spreaker.com/episode/tha-108-the-value-of-a-professional-hr-support-company--20914822
OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO specialists; Jim Belliveau, from Acadia HR and Greg Bauer, from ESC Employer Services

Shop owners Kevin and Lisa Eckler brought me this topic because it has made a huge difference in their business. As Kevin says he wants control and trusts no-one. The sheer fact that he brought on a PEO company to be his HR department is a testament to the fact that he is still in control and has a ton of trust.

As Kevin says, they started on his handbook, it needs to work legally because if there is a problem the policy will be carefully scrutinized. Benefits are another huge option in a PEO. So many in the industry have told me that this is the year they are going to expand their team benefits so they can have a competitive advantage and also to become a retention tool. A PEO can help with your benefits program.]]>https://remarkableresults.biz/?p=24842Wed, 27 Feb 2019 10:11:17 +0000Carm CapriottoThe Value of a Professional HR Support Company OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO specialists; Jim Belliveau, from Acadia HR...
OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO specialists; Jim Belliveau, from Acadia HR and Greg Bauer, from ESC Employer Services

Shop owners Kevin and Lisa Eckler brought me this topic because it has made a huge difference in their business. As Kevin says he wants control and trusts no-one. The sheer fact that he brought on a PEO company to be his HR department is a testament to the fact that he is still in control and has a ton of trust.

As Kevin says, they started on his handbook, it needs to work legally because if there is a problem the policy will be carefully scrutinized. Benefits are another huge option in a PEO. So many in the industry have told me that this is the year they are going to expand their team benefits so they can have a competitive advantage and also to become a retention tool. A PEO can help with your benefits program.]]>2986cleanfullhttps://www.spreaker.com/episode/tha-107-discover-how-to-keep-your-women-customers-for-life--20914826
We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But no matter your mix you’ve got to have important tactics in place in order to create loyalty in your women customer.

We’re going to serve up a strong discussion building loyalty from your women customers. My panel includes Kim Auernheimer, Co-Owner of CS Automotive, Brentwood TN, Kathleen Jarosik, Xpertech Auto Repair, Englewood, FL, and Jonathan Ortiz, Foreign Affairs Auto, West Palm Beach, FL.

They bring their A game and serve up the important issues, from their perspective, that will help you create the right environment so you can have a long and lasting relationship with all your women customers. We talk about trust, safety, relationship, environment, and amenities among many others.]]>https://remarkableresults.biz/?p=24752Wed, 20 Feb 2019 10:11:24 +0000Carm CapriottoDiscover How To Keep Your Women Customers For Life We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But no matter your mix you’ve got...
We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But no matter your mix you’ve got to have important tactics in place in order to create loyalty in your women customer.

We’re going to serve up a strong discussion building loyalty from your women customers. My panel includes Kim Auernheimer, Co-Owner of CS Automotive, Brentwood TN, Kathleen Jarosik, Xpertech Auto Repair, Englewood, FL, and Jonathan Ortiz, Foreign Affairs Auto, West Palm Beach, FL.

They bring their A game and serve up the important issues, from their perspective, that will help you create the right environment so you can have a long and lasting relationship with all your women customers. We talk about trust, safety, relationship, environment, and amenities among many others.]]>2661cleanfullhttps://www.spreaker.com/episode/tha-106-managing-a-negative-online-review--20914827
The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences.

So you got a "NEGATIVE" Review now what? Here is a 5 step process we are going to discuss: 1/ Two negatives don't make a positive, 2. Find out what the heck really happened, 3. Take advantage of the learning opportunity, 4. Finalize a resolution, respond and over deliver, and 5. Review with staff and MOVE ON!

The Academy panel will go over this 5 step process and go above and beyond by sharing their personal experiences. Besides digging into these five steps we get into soliciting reviews, the four types of reviews, and sometimes a negative review can be an advertisement for your shop based on how you handle it and so much more]]>https://remarkableresults.biz/?p=24711Wed, 13 Feb 2019 10:13:33 +0000Carm CapriottoManaging a Negative Online Review The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences. So you got a "NEGATIVE" Review now what? Here is a 5 step process we are going to discuss: 1/ Two...
The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences.

So you got a "NEGATIVE" Review now what? Here is a 5 step process we are going to discuss: 1/ Two negatives don't make a positive, 2. Find out what the heck really happened, 3. Take advantage of the learning opportunity, 4. Finalize a resolution, respond and over deliver, and 5. Review with staff and MOVE ON!

The Academy panel will go over this 5 step process and go above and beyond by sharing their personal experiences. Besides digging into these five steps we get into soliciting reviews, the four types of reviews, and sometimes a negative review can be an advertisement for your shop based on how you handle it and so much more]]>3032cleanfullhttps://www.spreaker.com/episode/tha-105-catering-to-the-millennial-customer--20914915
We are talking with three millennial aftermarket successors, they are each involved in the family service business. The panel: Lauren Anderson, Victory Auto Service & Glass Minneapolis, MN, Jacquie Hower, from Zimmerman's Automotive, Mechanicsburg, PA and Carley Paiva, Elite Auto Repair in Warwick, RI

The ladies talk social media, transparency, that millennials have no patience, ‘they should know’, their view on video marketing, and where Instagram fits among other topics.]]>https://remarkableresults.biz/?p=24636Wed, 06 Feb 2019 10:12:01 +0000Carm CapriottoCatering to the Millennial Customer We are talking with three millennial aftermarket successors, they are each involved in the family service business. The panel: Lauren Anderson, Victory Auto Service & Glass Minneapolis, MN, Jacquie Hower, from...
We are talking with three millennial aftermarket successors, they are each involved in the family service business. The panel: Lauren Anderson, Victory Auto Service & Glass Minneapolis, MN, Jacquie Hower, from Zimmerman's Automotive, Mechanicsburg, PA and Carley Paiva, Elite Auto Repair in Warwick, RI

The ladies talk social media, transparency, that millennials have no patience, ‘they should know’, their view on video marketing, and where Instagram fits among other topics.]]>2342cleanfullhttps://www.spreaker.com/episode/tha-104-business-coaches-lab-the-art-of-implementation-how-to-get-things-done--20914836
In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems for inaction.

The discussion includes finding your momentum, your one thing, planning, reflecting and the fact that you are trying to do too much, you wear too many hats. If you want to be a better leader, CEO and all-around good person you need to give these coaches a listen. A ton of free advice for you.

I’m joined by Rick White from 180 Biz, Cecil Bullard, with the Institute for Automotive Business Excellence, Jude Larson from the ACT Group, and Murray Voth, from RPM Training. Key Talking points, already written for you that will give you a bulleted plan for improvement. Also, find my guest's bio’s links to their coaching companies and links to their previous episodes at remarkaberesults.biz/a104]]>https://remarkableresults.biz/?p=24613Wed, 30 Jan 2019 10:13:45 +0000Carm CapriottoThe Business Coaches LAB: The Art of Implementation: How To Get Things Done. In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems for inaction. The discussion...
In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems for inaction.

The discussion includes finding your momentum, your one thing, planning, reflecting and the fact that you are trying to do too much, you wear too many hats. If you want to be a better leader, CEO and all-around good person you need to give these coaches a listen. A ton of free advice for you.

I’m joined by Rick White from 180 Biz, Cecil Bullard, with the Institute for Automotive Business Excellence, Jude Larson from the ACT Group, and Murray Voth, from RPM Training. Key Talking points, already written for you that will give you a bulleted plan for improvement. Also, find my guest's bio’s links to their coaching companies and links to their previous episodes at remarkaberesults.biz/a104]]>3087cleanfullhttps://www.spreaker.com/episode/tha-103-turn-price-shopping-callers-into-customers--20914832
We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t know what else to ask. We talk about getting your value story told and the power of the smile among about a dozen other great lessons from this episode. It is suggested to get in your appointment making mode every time the phone rings.

On the Academy panel is Emily Sundstrom, Service Manager at Valley Auto Electric from Covington, WA and Business Coach Bill Haas, AAM from Haas Performance Consulting.]]>https://remarkableresults.biz/?p=24605Wed, 23 Jan 2019 10:18:04 +0000Carm CapriottoTurn Phone Price Shoppers into Customers We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t know what else to ask. We talk...
We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t know what else to ask. We talk about getting your value story told and the power of the smile among about a dozen other great lessons from this episode. It is suggested to get in your appointment making mode every time the phone rings.

On the Academy panel is Emily Sundstrom, Service Manager at Valley Auto Electric from Covington, WA and Business Coach Bill Haas, AAM from Haas Performance Consulting.]]>3152cleanfullhttps://www.spreaker.com/episode/tha-102-second-chance-working-with-and-supporting-addiction--20914835
We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, opioids, alcohol, and other addictions and the signs of relapse.

The panel: Matt Fanslow, Eric Ziegler, Rob Rowsell, and Tanner Brandt.

Here is a myth: People who struggle with addition come from a bad or broken home and have no support. And here is some truth: Until an addict says ‘Done’ no one can help them. Your heart may say you are done but your actions must demonstrate it.

At least one-third of you have an experience with addiction or have a close friend, family or significant other who is struggling. Use this episode to help in your desire to help yourself or someone you love with addiction.]]>https://remarkableresults.biz/?p=24454Wed, 16 Jan 2019 10:13:42 +0000Carm CapriottoSecond Chance - Working with and Supporting Addiction We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, opioids, alcohol, and other...
We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, opioids, alcohol, and other addictions and the signs of relapse.

The panel: Matt Fanslow, Eric Ziegler, Rob Rowsell, and Tanner Brandt.

Here is a myth: People who struggle with addition come from a bad or broken home and have no support. And here is some truth: Until an addict says ‘Done’ no one can help them. Your heart may say you are done but your actions must demonstrate it.

At least one-third of you have an experience with addiction or have a close friend, family or significant other who is struggling. Use this episode to help in your desire to help yourself or someone you love with addiction.]]>3596cleanfullhttps://www.spreaker.com/episode/tha-101-ghosting-minimizing-new-hire-no-shows--20914844
When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I guarantee you’ll be overwhelmed with the discussion.

The panel: Jonathan Ortiz from Foreign Affairs Auto, West Palm Beach, FL, Carlo Sabucco from Sils Complete Auto Care Centre, Oakville, Ontario and Peter Foreman from Integra Tire, Langley, BC]]>https://remarkableresults.biz/?p=24443Wed, 09 Jan 2019 10:12:59 +0000Carm CapriottoGhosting: Minimizing New Hire No Shows. When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I...
When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I guarantee you’ll be overwhelmed with the discussion.

The panel: Jonathan Ortiz from Foreign Affairs Auto, West Palm Beach, FL, Carlo Sabucco from Sils Complete Auto Care Centre, Oakville, Ontario and Peter Foreman from Integra Tire, Langley, BC]]>3019cleanfullhttps://www.spreaker.com/episode/tha-100-up-your-game-become-a-level-five-leader-and-improve-you-your-business-and-the-aftermarket--20914838
Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and Get Out of the Way, Be Your Word, Have High Expectations of your Team and Train Within.

My guests each chose their topic and were given five minutes to present a succinct narrative for you.

Vic Tarasik, Major Accounts Director with RLO Training, Maryann Croce of Croce Transmissions in Norwalk, CT and smallbizvantage.com, Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre, Greg Buckley is the CEO Buckley’s Personalized Auto Care in Wilmington, DE, Shari Pheasant and her husband Jeff own A Master Mechanic, and she is known as the Queen of Horsepower, Chris Cloutier is co-owner of Golden Rule Auto Care and CEO of AutoText ME, Brian Walker is the founder and CEO of 5 Stones Media, a marketing agency and former shop owner, Bill Hill owner of Mighty Auto Pro from Medina, OH and Brett Bohlmann of HWY 7 Service Center, Newel, IA]]>https://remarkableresults.biz/?p=24435Wed, 02 Jan 2019 10:47:47 +0000Carm CapriottoUp Your Game: Become a Level Five Leader and Improve You and the Aftermarket Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and...
Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and Get Out of the Way, Be Your Word, Have High Expectations of your Team and Train Within.

My guests each chose their topic and were given five minutes to present a succinct narrative for you.

Vic Tarasik, Major Accounts Director with RLO Training, Maryann Croce of Croce Transmissions in Norwalk, CT and smallbizvantage.com, Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre, Greg Buckley is the CEO Buckley’s Personalized Auto Care in Wilmington, DE, Shari Pheasant and her husband Jeff own A Master Mechanic, and she is known as the Queen of Horsepower, Chris Cloutier is co-owner of Golden Rule Auto Care and CEO of AutoText ME, Brian Walker is the founder and CEO of 5 Stones Media, a marketing agency and former shop owner, Bill Hill owner of Mighty Auto Pro from Medina, OH and Brett Bohlmann of HWY 7 Service Center, Newel, IA]]>3997cleanfullhttps://www.spreaker.com/episode/tha-099-the-new-tax-law-impact-on-the-service-professional--20914954
Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry Frank, Shop and coach at Repair Shop Coach.

The highlight of the conversation is the discussion on the New Federal 20% Deduction for Qualified Small Business Income. 100% depreciation available for most asset purchases. Expanded Child and Dependent Tax Credits. Tax credits are better than a tax deduction. It is like getting cash. Technicians that have written off their equipment purchases off their taxes are no longer allowed.

This episode is not intended to give advice on the tax law or accounting principles. Please check with a professional for all your tax or accounting requirements.]]>https://remarkableresults.biz/?p=24287Wed, 26 Dec 2018 10:11:25 +0000Carm CapriottoThe Impact of the New 2018 Tax Law on the Service Professional Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry Frank, Shop and coach at Repair...
Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry Frank, Shop and coach at Repair Shop Coach.

The highlight of the conversation is the discussion on the New Federal 20% Deduction for Qualified Small Business Income. 100% depreciation available for most asset purchases. Expanded Child and Dependent Tax Credits. Tax credits are better than a tax deduction. It is like getting cash. Technicians that have written off their equipment purchases off their taxes are no longer allowed.

This episode is not intended to give advice on the tax law or accounting principles. Please check with a professional for all your tax or accounting requirements.]]>3091cleanfullhttps://www.spreaker.com/episode/tha-098-daytime-training-vs-night-time-training-a-discussion-of-ideas--20914848https://remarkableresults.biz/?p=24286Wed, 19 Dec 2018 10:13:31 +0000Carm Capriotto  Your Learning Curve Never Sounded So Good   Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project.  Listen to Chris’s previous...3045cleanfullhttps://www.spreaker.com/episode/tha-097-service-professional-loyalty-a-supplier-perspective--20914847
On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto Parts, Fairfield, CA and Mark Stabelfeldt, from Fairfax Auto Parts.

If you are a service professional you have a supplier or three and most likely have a great relationship with your number one call because they are a supply partner with and for you. A lot of your success comes from your supplier providing you the parts and service you need to keep your customers happy and coming back.]]>https://remarkableresults.biz/?p=24139Wed, 12 Dec 2018 10:17:07 +0000Carm CapriottoService Professional Loyalty: A Supplier Perspective On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto Parts, Fairfield, CA and Mark...
On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto Parts, Fairfield, CA and Mark Stabelfeldt, from Fairfax Auto Parts.

If you are a service professional you have a supplier or three and most likely have a great relationship with your number one call because they are a supply partner with and for you. A lot of your success comes from your supplier providing you the parts and service you need to keep your customers happy and coming back.]]>3273cleanfullhttps://www.spreaker.com/episode/tha-096-engaging-kids-in-the-automotive--20914839
This episode is a call to action to step up and get involved in your high school or college advisory boards and your community. Stop by a school and offer your help to the instructors or department chair or speak to your local rotary, PTA or career day. I guarantee they’ll welcome you with open arms.

The panel: Frank Leutz from Desert Car Care in Chandler, AZ., and host of the top-rated Wrench Nation radio show and podcast. Patrick McHugh from Bimmer Rescue in Richmond, VA who has created a middle school STEM class he offers at his shop. And John Gustafson the president and CEO of Gustafson Brothers Huntington Beach, California Who holds three student Boot Camps each year and Steve Ford an auto industry veteran and award-winning broadcast journalist and educator. You’ll find Steve doing volunteer work, as he contributes to skilled trades and youth, career outreach programs.

See the show notes page to find important resources and downloads mentioned on the broadcast. This episode will give you many ideas on how and what to do / from volunteering // to creating your own personal initiative in your business and community.

If we don’t reach out, we fail because we didn’t take the steps necessary to engage and help our education system and enlighten the students to the high tech and awesome careers in the automotive. They will only know about it from you.]]>https://remarkableresults.biz/?p=24126Wed, 05 Dec 2018 10:20:15 +0000Carm CapriottoEngage our Kids in the Automotive This episode is a call to action to step up and get involved in your high school or college advisory boards and your community. Stop by a school and offer your help to the instructors or department chair or speak to...
This episode is a call to action to step up and get involved in your high school or college advisory boards and your community. Stop by a school and offer your help to the instructors or department chair or speak to your local rotary, PTA or career day. I guarantee they’ll welcome you with open arms.

The panel: Frank Leutz from Desert Car Care in Chandler, AZ., and host of the top-rated Wrench Nation radio show and podcast. Patrick McHugh from Bimmer Rescue in Richmond, VA who has created a middle school STEM class he offers at his shop. And John Gustafson the president and CEO of Gustafson Brothers Huntington Beach, California Who holds three student Boot Camps each year and Steve Ford an auto industry veteran and award-winning broadcast journalist and educator. You’ll find Steve doing volunteer work, as he contributes to skilled trades and youth, career outreach programs.

See the show notes page to find important resources and downloads mentioned on the broadcast. This episode will give you many ideas on how and what to do / from volunteering // to creating your own personal initiative in your business and community.

If we don’t reach out, we fail because we didn’t take the steps necessary to engage and help our education system and enlighten the students to the high tech and awesome careers in the automotive. They will only know about it from you.]]>3130cleanfullhttps://www.spreaker.com/episode/tha-095-taking-good-dvi-pictures--20914850
Taking quality DVI pictures reflects on your brand and helps the customers builds trust. The power of demonstrating work needed and future maintenance concerns in the art of picture documentation is how we are going to do business in the future.

This wide-ranging conversation is brought to you by Scott Brown from Connie and Dicks and Diag.net, Greg Buckley from Buckley’s Auto Care, Jim Fleishman from Automotive Alley and JR Portmen from 5 Stones Media.

Videos must be included in the repertoire of good documentation and when you are in marketing mode.]]>https://remarkableresults.biz/?p=23928Wed, 28 Nov 2018 10:14:19 +0000Carm CapriottoTaking Great DVI Pictures Taking quality DVI pictures reflects on your brand and helps the customers builds trust. The power of demonstrating work needed and future maintenance concerns in the art of picture documentation is how we are going to do...
Taking quality DVI pictures reflects on your brand and helps the customers builds trust. The power of demonstrating work needed and future maintenance concerns in the art of picture documentation is how we are going to do business in the future.

This wide-ranging conversation is brought to you by Scott Brown from Connie and Dicks and Diag.net, Greg Buckley from Buckley’s Auto Care, Jim Fleishman from Automotive Alley and JR Portmen from 5 Stones Media.

Videos must be included in the repertoire of good documentation and when you are in marketing mode.]]>3480cleanfullhttps://www.spreaker.com/episode/tha-094-ase-the-industry-credential-and-you--20915318
It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the industry. It’s time we, you, stepped to the plate and used ASE for what it does for you.

Since ASE is a non-for-profit it is not their role to promote your people's certifications. They do want to do more, but it is your role to promote your technician's credentials in all your marketing, and on uniforms and inside your shop. ASE must become an ingrained part of your training program and used as an assessment to that means.

We had some candid dialogue, with some great input from the ZOOM chat stream. We also learned of some long-awaited improvements to the ASE program from Mike Coley, the Sr. Vice President at the National Institute for Automotive Service Excellence(ASE). You’ll be happy to hear about them.

Also with us is Jeff Walker President of Walker’s Automotive Service of Pleasantville, New Jersey a current ASE board member and ASE past chairman and Amy Mattinat, President of Autocraftsmen, Montpelier, VT who shares a bunch of ideas on how to market and ingrain ASE into your business culture.]]>https://remarkableresults.biz/?p=23925Wed, 21 Nov 2018 10:15:52 +0000Carm CapriottoASE: The Industry Credential and You It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the industry. It’s time we, you, stepped to the plate and used ASE for what it does for you. Since ASE...
It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the industry. It’s time we, you, stepped to the plate and used ASE for what it does for you.

Since ASE is a non-for-profit it is not their role to promote your people's certifications. They do want to do more, but it is your role to promote your technician's credentials in all your marketing, and on uniforms and inside your shop. ASE must become an ingrained part of your training program and used as an assessment to that means.

We had some candid dialogue, with some great input from the ZOOM chat stream. We also learned of some long-awaited improvements to the ASE program from Mike Coley, the Sr. Vice President at the National Institute for Automotive Service Excellence(ASE). You’ll be happy to hear about them.

Also with us is Jeff Walker President of Walker’s Automotive Service of Pleasantville, New Jersey a current ASE board member and ASE past chairman and Amy Mattinat, President of Autocraftsmen, Montpelier, VT who shares a bunch of ideas on how to market and ingrain ASE into your business culture.]]>3438cleanfullhttps://www.spreaker.com/episode/tha-093-how-not-to-be-a-micro-manager--20914964
Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why they won’t. It could be because you are a micro manager.

If you are a micro manager discover why you need to stop. Sharing their first-hand experience is Maryann Croce of Croce Transmissions in Norwalk, CT, and smalllbizvantage.com, Dennis McCarron, Executive Director of Dealer Strategic Planning and Tom Lambert, President of Shadetree Automotive. These three have the experience to share with you how and why you need to stop being a micro manager and become a strategic leader and get your team totally engaged in your mission, vision, and purpose.

Warning this academy episode just may change your life.]]>https://remarkableresults.biz/?p=23908Wed, 14 Nov 2018 10:14:55 +0000Carm CapriottoStop Being a Micro Manager Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why they won’t. It could be because you are a micro manager. If you are a micro manager discover why you...
Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why they won’t. It could be because you are a micro manager.

If you are a micro manager discover why you need to stop. Sharing their first-hand experience is Maryann Croce of Croce Transmissions in Norwalk, CT, and smalllbizvantage.com, Dennis McCarron, Executive Director of Dealer Strategic Planning and Tom Lambert, President of Shadetree Automotive. These three have the experience to share with you how and why you need to stop being a micro manager and become a strategic leader and get your team totally engaged in your mission, vision, and purpose.

Warning this academy episode just may change your life.]]>2972cleanfullhttps://www.spreaker.com/episode/tha-092-the-extreme-value-of-shop-tours--20914904
Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik all providing their wisdom and insights on shop tours. We had fun and you’ll learn about what these professionals value by taking and giving shop tours.

You not only need to get a shop tour but also give them and ask for feedback. Sometimes you do not see things that your peers will see. Take their ideas and give your feedback constructively.

This team believes that shop tours are a very important tool in your perpetual improvement strategy. Growing your business comes from the ideas of others. As Frank Scandura says do R & D …. Rip off and Duplicate. Learn from your network and from shop tours.]]>https://remarkableresults.biz/?p=23887Wed, 07 Nov 2018 10:16:15 +0000Carm CapriottoThe Extreme Value of Shop Tours Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik all providing their...
Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik all providing their wisdom and insights on shop tours. We had fun and you’ll learn about what these professionals value by taking and giving shop tours.

You not only need to get a shop tour but also give them and ask for feedback. Sometimes you do not see things that your peers will see. Take their ideas and give your feedback constructively.

This team believes that shop tours are a very important tool in your perpetual improvement strategy. Growing your business comes from the ideas of others. As Frank Scandura says do R & D …. Rip off and Duplicate. Learn from your network and from shop tours.]]>3101cleanfullhttps://www.spreaker.com/episode/tha-091-workshop-service-adviser-roleplay-part-2--20914853
Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is one of the most important and challenging jobs in the industry. The service adviser is the face of the business and is faced with building trust and strong relationships while generating profitable revenue.

Enjoy four different role plays and the ensuing discussion. Critique each role play yourself and enjoy the comments from this team. With me is Barry Barrett, Director of Training at RLO, Clint White, shop manager at Coopers Auto Repair Specialists in Tacoma, WA and John Vasquez, Service Adviser at Los Gators Auto Service Campbell, CA.]]>https://remarkableresults.biz/?p=23871Wed, 31 Oct 2018 09:41:25 +0000Carm CapriottoService Adviser Role Play Part 2 Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is one of the most important and challenging jobs in the industry. The service adviser is the face of the...
Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is one of the most important and challenging jobs in the industry. The service adviser is the face of the business and is faced with building trust and strong relationships while generating profitable revenue.

Enjoy four different role plays and the ensuing discussion. Critique each role play yourself and enjoy the comments from this team. With me is Barry Barrett, Director of Training at RLO, Clint White, shop manager at Coopers Auto Repair Specialists in Tacoma, WA and John Vasquez, Service Adviser at Los Gators Auto Service Campbell, CA.]]>3174cleanfullhttps://www.spreaker.com/episode/tha-090-business-coaches-lab-five-dysfunctions-of-a-ceo--20914902
Learn about these Dysfunctions: the Absence of Trust, the Fear of Conflict, the Lack of Commitment, the Avoidance of Accountability and the Inattention to Results.

In the LAB is Bob Greenwood from the Automotive Aftermarket E-Learning Center, Cecil Bullard, with the Institute for Automotive Business Excellence, Jude Larson from the ACT Group, Rick White from 180 Biz and Murray Voth, from RPM Training.

There is a large amount of bonus material and links to their firms and their previous episodes on the show notes page at remarkableresults.biz/a090.]]>https://remarkableresults.biz/?p=23705Wed, 24 Oct 2018 09:16:04 +0000Carm CapriottoThe Business Coaches LAB: The Five Dysfunctions of a CEO. Becoming a Better Leader. Learn about these Dysfunctions: the Absence of Trust, the Fear of Conflict, the Lack of Commitment, the Avoidance of Accountability and the Inattention to Results....
Learn about these Dysfunctions: the Absence of Trust, the Fear of Conflict, the Lack of Commitment, the Avoidance of Accountability and the Inattention to Results.

In the LAB is Bob Greenwood from the Automotive Aftermarket E-Learning Center, Cecil Bullard, with the Institute for Automotive Business Excellence, Jude Larson from the ACT Group, Rick White from 180 Biz and Murray Voth, from RPM Training.

There is a large amount of bonus material and links to their firms and their previous episodes on the show notes page at remarkableresults.biz/a090.]]>3663cleanfullhttps://www.spreaker.com/episode/tha-089-open-four-five-or-six-days-a-week-you-decide--20914900
The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, Hollywood, FL.

Learn how each defines or defends their days open and outlines the challenges each has in hiring, serving and making money.

Tom is a four day a week shop, however, Bill and Alan have their thoughts on how to create a four day work week for their team and still be there to serve their customer's busy lives. Each day of the week takes on a different personality such as Saturday’s helps feed Monday and Tuesday. And Saturday’s can be a big maintenance day.]]>https://remarkableresults.biz/?p=23699Wed, 17 Oct 2018 09:14:20 +0000Carm CapriottoOpen Four, Five, Six Days a Week. Listen to the Debate. The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, Hollywood, FL. Learn how each...
The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, Hollywood, FL.

Learn how each defines or defends their days open and outlines the challenges each has in hiring, serving and making money.

Tom is a four day a week shop, however, Bill and Alan have their thoughts on how to create a four day work week for their team and still be there to serve their customer's busy lives. Each day of the week takes on a different personality such as Saturday’s helps feed Monday and Tuesday. And Saturday’s can be a big maintenance day.]]>3003cleanfullhttps://www.spreaker.com/episode/tha-088-everything-i-did-wrong-and-what-i-learned--20914854
If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the worse thing they could have ever done. Learn about this panels school of hard knocks so you don’t spend too much time in the places they were and accelerate your business because you now have the proof of what to do to prevent your business from being stuck in neutral.

It is not what you don’t know it is also about what your people don’t know. We talk micromanaging, training, business models, KPI’s and empowering your people and yes they will make mistakes just like you did.

With me for this Academy is Bambi Crozier, Car Clinic in Lowell, AR, // Frank Scandura, from Franks European in Las Vegas, NV and Tom Lambert, from Shadetree Automotive, Layton, UT]]>https://remarkableresults.biz/?p=23612Wed, 10 Oct 2018 09:13:31 +0000Carm CapriottoEverything I Did Wrong and What I Learned If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the worse thing they could have...
If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the worse thing they could have ever done. Learn about this panels school of hard knocks so you don’t spend too much time in the places they were and accelerate your business because you now have the proof of what to do to prevent your business from being stuck in neutral.

It is not what you don’t know it is also about what your people don’t know. We talk micromanaging, training, business models, KPI’s and empowering your people and yes they will make mistakes just like you did.

With me for this Academy is Bambi Crozier, Car Clinic in Lowell, AR, // Frank Scandura, from Franks European in Las Vegas, NV and Tom Lambert, from Shadetree Automotive, Layton, UT]]>3249cleanfullhttps://www.spreaker.com/episode/tha-087-automotive-career-s-starts-in-high-school-and-in-the-home--20914899
We, as a collective aftermarket, need to stop talking about the need for quality automotive training and the technician shortage and get involved. It will be our fault for the lack of young people joining our industry.

The schools are there for industry. Superintendents and presidents need to hear from industry. A good advisory board will make a huge difference in the quality of instruction, investment from the school and placement of students.

The panel includes James Halderman, ASE Master Technician, and author of 18 Automotive Textbooks and James Pressly, Trade and Industrial Specialist, Career and Technical Education with the North Carolina Department of Public Instruction and Shane Hawkins, East Gaston High School in Mount Holly, NC and adjunct instructor for Gaston College. Also an impromptu visit from Kyle Holt of S/P2.]]>https://remarkableresults.biz/?p=23607Wed, 03 Oct 2018 09:19:47 +0000Carm CapriottoAn Automotive Career Starts in High School and in the Home!l We, as a collective aftermarket, need to stop talking about the need for quality automotive training and the technician shortage and get involved. It will be our fault for the lack of young...
We, as a collective aftermarket, need to stop talking about the need for quality automotive training and the technician shortage and get involved. It will be our fault for the lack of young people joining our industry.

The schools are there for industry. Superintendents and presidents need to hear from industry. A good advisory board will make a huge difference in the quality of instruction, investment from the school and placement of students.

The panel includes James Halderman, ASE Master Technician, and author of 18 Automotive Textbooks and James Pressly, Trade and Industrial Specialist, Career and Technical Education with the North Carolina Department of Public Instruction and Shane Hawkins, East Gaston High School in Mount Holly, NC and adjunct instructor for Gaston College. Also an impromptu visit from Kyle Holt of S/P2.]]>2936cleanfullhttps://www.spreaker.com/episode/tha-086-stop-being-busy-and-improve-your-productivity--20914898
The panel includes Dennis McCarran, Executive Director of Dealer Strategic Planning, Justin Galsgow, Performance Tire & Wheel, Topeka, KS and Darren McClea from McClea’s Tire and Automotive, Santa Rosa, CA.

We talk your to-do-list, delegating, emails, time wasters, texts, finishing, priorities, and making time to get things done. A suggestion to get into work early and review your day and prioritize the critical task.

Consider batching your projects. Seeing reps; consider Tuesdays are the day for reps. This tightens up your planning efforts.]]>https://remarkableresults.biz/?p=17271Wed, 26 Sep 2018 09:10:47 +0000Carm CapriottoStop Being Busy and Improve Your Productivity The panel includes Dennis McCarran, Executive Director of Dealer Strategic Planning, Justin Galsgow, Performance Tire & Wheel, Topeka, KS and Darren McClea from McClea’s Tire and Automotive, Santa Rosa,...
The panel includes Dennis McCarran, Executive Director of Dealer Strategic Planning, Justin Galsgow, Performance Tire & Wheel, Topeka, KS and Darren McClea from McClea’s Tire and Automotive, Santa Rosa, CA.

We talk your to-do-list, delegating, emails, time wasters, texts, finishing, priorities, and making time to get things done. A suggestion to get into work early and review your day and prioritize the critical task.

Consider batching your projects. Seeing reps; consider Tuesdays are the day for reps. This tightens up your planning efforts.]]>3154cleanfullhttps://www.spreaker.com/episode/tha-085-21-tips-to-gain-an-edge-over-the-competition-part-3--20914897
With me, in this part three is the same crew from part two and part three. Todd Westerlund, CEO of Kukui , Jeremy O’Neal Freedom Automotive in Hesperia, CA and President and lead sales trainer for Advisorfix and Mark Goldsmith Mark’s Independent Service in Chatsworth, CA

There was a special challenge put forth by Todd Westerlund from Kukui and you’ll discover that at the end of the episode. The combined tips between the three parts are 68 which includes bonus tips.

Too many to list, but you’ll find not only great ideas in this episodes but trends you must be implementing if you plan to stay relevant and in business.]]>https://remarkableresults.biz/?p=17268Wed, 19 Sep 2018 09:10:36 +0000Carm Capriotto21 Tips To Gain An Edge Over Your Competition - Part 3 With me, in this part three is the same crew from part two and part three. Todd Westerlund, CEO of Kukui , Jeremy O’Neal Freedom Automotive in Hesperia, CA and President and lead sales trainer...
With me, in this part three is the same crew from part two and part three. Todd Westerlund, CEO of Kukui , Jeremy O’Neal Freedom Automotive in Hesperia, CA and President and lead sales trainer for Advisorfix and Mark Goldsmith Mark’s Independent Service in Chatsworth, CA

There was a special challenge put forth by Todd Westerlund from Kukui and you’ll discover that at the end of the episode. The combined tips between the three parts are 68 which includes bonus tips.

Too many to list, but you’ll find not only great ideas in this episodes but trends you must be implementing if you plan to stay relevant and in business.]]>3195cleanfullhttps://www.spreaker.com/episode/tha-084-buying-technician-tools-create-your-program--20914896
We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, Andy Bizub Shop Owner of Porsche Specialist Midwest Performance Cars LLC, and Seth Thorson, Shop Owner, Eurotech, New Brighton, MN, a Euro Specialist and owner of the BMW tech support company LMV Bavarian.

Among the discussion; Is making employees supply tools an outdated tradition? Is buying technicians tools a recruiting and retention tool for your business?

The team says owners don’t want to see their techs in debt and you’ll hear ideas and solutions to create your own program to transition into supporting tools as a benefit and retention tool.]]>https://remarkableresults.biz/?p=17264Wed, 12 Sep 2018 09:15:31 +0000Carm CapriottoBuying Technician Tools: Create Your Program We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, Andy Bizub Shop Owner of Porsche Specialist Midwest Performance...
We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, Andy Bizub Shop Owner of Porsche Specialist Midwest Performance Cars LLC, and Seth Thorson, Shop Owner, Eurotech, New Brighton, MN, a Euro Specialist and owner of the BMW tech support company LMV Bavarian.

Among the discussion; Is making employees supply tools an outdated tradition? Is buying technicians tools a recruiting and retention tool for your business?

The team says owners don’t want to see their techs in debt and you’ll hear ideas and solutions to create your own program to transition into supporting tools as a benefit and retention tool.]]>2513cleanfullhttps://www.spreaker.com/episode/tha-083-what-separates-the-outstanding-technicians--20914890
Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops.

Listen in on a great dialogue that covers qualities and attributes like Passion, Precision, Pride, Perseverance, and Humility. This episode is not about being an A, B or C tech it is about all other traits that make for an outstanding technician. The discussion relates to just about any other job in a professional service center today.

With Carm Capriotto for this Academy is Matt Fanslow, Shop Manager, Diagnostician, and Trainer, at Riverside Automotive, Red Wing, MN, Wayne ‘Jerry’ Bishop, PTS Instructor, Standard Motor Products and Kevin Eckler, Shop Owner, Foreign Car Specialists, Poughkeepsie, NY.]]>https://remarkableresults.biz/?p=16985Wed, 05 Sep 2018 09:15:40 +0000Carm CapriottoWhat Separates the Outstanding Technician Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops. Listen in on a great dialogue that covers qualities and attributes like Passion, Precision,...
Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops.

Listen in on a great dialogue that covers qualities and attributes like Passion, Precision, Pride, Perseverance, and Humility. This episode is not about being an A, B or C tech it is about all other traits that make for an outstanding technician. The discussion relates to just about any other job in a professional service center today.

With Carm Capriotto for this Academy is Matt Fanslow, Shop Manager, Diagnostician, and Trainer, at Riverside Automotive, Red Wing, MN, Wayne ‘Jerry’ Bishop, PTS Instructor, Standard Motor Products and Kevin Eckler, Shop Owner, Foreign Car Specialists, Poughkeepsie, NY.]]>2885cleanfullhttps://www.spreaker.com/episode/tha-082-acquisition-strategies--20914888
This a perfect bookend episode that connects with Town Hall Academy Episode 075. There we talked ‘Am I ready for my second branch?’

The Panel includes multi shop owners, with growth plans; Greg Bunch, from Aspen Auto Clinic, Colorado Springs and Denver, CO, Greg is also the CEO of Transformers Institute, Dwayne Myers, Dynamic Automotive, Frederick, MD, and Brian Sump, Avalon Motorsports, Denver, CO.

The key talking points are already done for you, sitting on the show notes page at remarkableresults.biz/a075; use them as a to-do list. Just a few highlights: negotiations, scouting leads, approaching owners, financing and a lot more. Another power packed aftermarket lesson for the forever student.]]>https://remarkableresults.biz/?p=16983Wed, 29 Aug 2018 09:15:34 +0000Carm CapriottoAcquisition Strategies This a perfect bookend episode that connects with Town Hall Academy Episode 075. There we talked ‘Am I ready for my second branch?’ The Panel includes multi shop owners, with growth plans; Greg Bunch, from Aspen Auto Clinic,...
This a perfect bookend episode that connects with Town Hall Academy Episode 075. There we talked ‘Am I ready for my second branch?’

The Panel includes multi shop owners, with growth plans; Greg Bunch, from Aspen Auto Clinic, Colorado Springs and Denver, CO, Greg is also the CEO of Transformers Institute, Dwayne Myers, Dynamic Automotive, Frederick, MD, and Brian Sump, Avalon Motorsports, Denver, CO.

The key talking points are already done for you, sitting on the show notes page at remarkableresults.biz/a075; use them as a to-do list. Just a few highlights: negotiations, scouting leads, approaching owners, financing and a lot more. Another power packed aftermarket lesson for the forever student.]]>3027cleanfullhttps://www.spreaker.com/episode/tha-081-niche-should-we-find-specialties-and-create-a-new-business-model-or-services--20914887
A very interesting summit, a lesson for the forever student of the aftermarket. We’re talking Niche or Finding Specialties to Create New Business Services. A vibrant discussion to challenge the use of your talent and facility and to listen to your customers and find out exactly what they want and need from you.

The panel warns you to keep your eyes open. The shift is coming. Toss out those unprofitable jobs. Clean out your closet. Review your current business model. We will not survive doing what we always have done.

The panel will help you understand How to consider a specialty, product based niche vs. service based niche; but an overlying theme is to be sure the basics are being done right. You cannot add a new service if you don’t aren’t fixing your customers' problem right the first time. Get your house in order before adding.]]>https://remarkableresults.biz/?p=16926Wed, 22 Aug 2018 09:07:34 +0000Carm CapriottoNiche. Finding Specialties to Create New Business Services. A very interesting summit, a lesson for the forever student of the aftermarket. We’re talking Niche or Finding Specialties to Create New Business Services. A vibrant discussion to...
A very interesting summit, a lesson for the forever student of the aftermarket. We’re talking Niche or Finding Specialties to Create New Business Services. A vibrant discussion to challenge the use of your talent and facility and to listen to your customers and find out exactly what they want and need from you.

The panel warns you to keep your eyes open. The shift is coming. Toss out those unprofitable jobs. Clean out your closet. Review your current business model. We will not survive doing what we always have done.

The panel will help you understand How to consider a specialty, product based niche vs. service based niche; but an overlying theme is to be sure the basics are being done right. You cannot add a new service if you don’t aren’t fixing your customers' problem right the first time. Get your house in order before adding.]]>3184cleanfullhttps://www.spreaker.com/episode/tha-080-bring-them-back-how-to-revitalize-a-lost-customer--20914856
Our lively discussion starts with the Customer Retention Myth and ends with taking extreme ownership of your customer and keeping them in the fold. We talk about steps to get lost customers back, the power of relationships, the power of culture in customer retention and what type of marketing works for retention and revitalization up to and including a phone call.

The panel: Shari Pheasant, owner with her husband of A Master Mechanic, in Reno, NV and is a business coach and president of Horsepower Strategies and Ron Ipach, co-founder of Repair Shop Coach and known as Captain Car Count and David Roman, owner of Done With Care Auto Repair in Merriam, KS.]]>https://remarkableresults.biz/?p=16917Wed, 15 Aug 2018 09:14:37 +0000Carm CapriottoBring Them Back: How To Revitalize a Lost Customer Our lively discussion starts with the Customer Retention Myth and ends with taking extreme ownership of your customer and keeping them in the fold. We talk about steps to get lost customers back, the...
Our lively discussion starts with the Customer Retention Myth and ends with taking extreme ownership of your customer and keeping them in the fold. We talk about steps to get lost customers back, the power of relationships, the power of culture in customer retention and what type of marketing works for retention and revitalization up to and including a phone call.

The panel: Shari Pheasant, owner with her husband of A Master Mechanic, in Reno, NV and is a business coach and president of Horsepower Strategies and Ron Ipach, co-founder of Repair Shop Coach and known as Captain Car Count and David Roman, owner of Done With Care Auto Repair in Merriam, KS.]]>3030cleanfullhttps://www.spreaker.com/episode/tha-079-what-drives-your-parts-buying-decisions--20914892
This Town Hall Academy summit features Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, John Long partner in Schertz Auto Service in Schertz, TX, and Keith Katz, owner of Quality Service Center in York, PA.

The panel covers part quality, service, availability, training, price, and warranty. We also get into credits and returns, their salesperson, volume rebates, e-commerce, and labor claims. There is a consensus on the value their supplier brings to their business.

Compare your supplier needs and relationship to what this panel has to say about their parts buying decisions.]]>https://remarkableresults.biz/?p=16881Wed, 08 Aug 2018 11:50:37 +0000Carm CapriottoWhat Drives Your Parts Buying Decision? This Town Hall Academy summit features Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, John Long partner in Schertz Auto Service in Schertz, TX, and Keith Katz, owner of Quality...
This Town Hall Academy summit features Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, John Long partner in Schertz Auto Service in Schertz, TX, and Keith Katz, owner of Quality Service Center in York, PA.

The panel covers part quality, service, availability, training, price, and warranty. We also get into credits and returns, their salesperson, volume rebates, e-commerce, and labor claims. There is a consensus on the value their supplier brings to their business.

Compare your supplier needs and relationship to what this panel has to say about their parts buying decisions.]]>2789cleanfullhttps://www.spreaker.com/episode/tha-078-low-hanging-financial-fruit-that-will-increase-your-profits--20914895
The cost of doing business rises each year. Net profits that are necessary to move your business forward are challenged each day.

Our panel talks about the value of inspections on your sales, association membership, and billing for all parts and fluids used on a repair. We get into some cost savings ideas and using the power of a company credit card to help with training costs.]]>https://remarkableresults.biz/?p=16862Wed, 01 Aug 2018 09:26:46 +0000Carm CapriottoLow Hanging Financial Fruit That Will Improve Your Profits The cost of doing business rises each year. Net profits that are necessary to move your business forward are challenged each day. Our panel talks about the value of inspections on your...
The cost of doing business rises each year. Net profits that are necessary to move your business forward are challenged each day.

Our panel talks about the value of inspections on your sales, association membership, and billing for all parts and fluids used on a repair. We get into some cost savings ideas and using the power of a company credit card to help with training costs.]]>2525cleanfullhttps://www.spreaker.com/episode/tha-077-business-coaches-lab-standards--20914909
Standards, in a business is the bar, the rules that set the level of quality, service, experience, caring, and engagement. The problem is so many times the owner is so busy doing whatever he's doing in his business mistakenly believing his job is to make sure cars are fixed.

Owners forget about the standards that set the tone and pulse of the business when it comes to customers, processes, training, conduct, dress code, ethics, financial, execution and performance among others.

You do not want your ‘standards’ to be set by others so you must create them if not chaos is ensured and as panel member Cecil Bullard says, “In business, there is no floating. You either going up or down.”]]>https://remarkableresults.biz/?p=16795Wed, 25 Jul 2018 09:29:52 +0000Carm CapriottoBusiness Coaches LAB on Standards Standards, in a business is the bar, the rules that set the level of quality, service, experience, caring, and engagement. The problem is so many times the owner is so busy doing whatever he's doing in his business...
Standards, in a business is the bar, the rules that set the level of quality, service, experience, caring, and engagement. The problem is so many times the owner is so busy doing whatever he's doing in his business mistakenly believing his job is to make sure cars are fixed.

Owners forget about the standards that set the tone and pulse of the business when it comes to customers, processes, training, conduct, dress code, ethics, financial, execution and performance among others.

You do not want your ‘standards’ to be set by others so you must create them if not chaos is ensured and as panel member Cecil Bullard says, “In business, there is no floating. You either going up or down.”]]>3235cleanfullhttps://www.spreaker.com/episode/tha-076-improving-your-soft-skills-how-to-lead-and-spread-a-positive-vibe--20914912
Soft skills are the personal attributes that go a long way in building and enabling you to interact effectively and harmoniously with other people. A soft skills inventory can be active listening, Enthusiasm, Attitude, Communication skills, Teamwork, Work ethic, Flexibility, and Courtesy, among others.

Our panel Amy Mattinat, from Autocraftsmen, Mt. Montpelier, VT, trainer, Former President of Women in Autocare, along with Greg Buckley, Buckley’s Personalized Auto Care, Wilmington, DE, and Jeremy O’Neal from Freedom Automotive and CEO of AdvisorFix.

Our Academy panel dives deep into the value of soft skills for a leader and among the entire team. We talk roles and responsibilities, the value of a success coach, and the value that soft skills bring to the technician, service advisor, customer relationship.]]>https://remarkableresults.biz/?p=16734Wed, 18 Jul 2018 09:17:55 +0000Carm CapriottoImproving Your Soft Skills. How to Lead and Spread a Positive Vibe. Soft skills are the personal attributes that go a long way in building and enabling you to interact effectively and harmoniously with other people. A soft skills inventory can be...
Soft skills are the personal attributes that go a long way in building and enabling you to interact effectively and harmoniously with other people. A soft skills inventory can be active listening, Enthusiasm, Attitude, Communication skills, Teamwork, Work ethic, Flexibility, and Courtesy, among others.

Our panel Amy Mattinat, from Autocraftsmen, Mt. Montpelier, VT, trainer, Former President of Women in Autocare, along with Greg Buckley, Buckley’s Personalized Auto Care, Wilmington, DE, and Jeremy O’Neal from Freedom Automotive and CEO of AdvisorFix.

Our Academy panel dives deep into the value of soft skills for a leader and among the entire team. We talk roles and responsibilities, the value of a success coach, and the value that soft skills bring to the technician, service advisor, customer relationship.]]>3010cleanfullhttps://www.spreaker.com/episode/tha-075-am-i-ready-for-my-second-branch--20914914
Have you ever thought of growing your brand into other communities? There is an art and science to intelligent growth. According to this Academy panel, it is not an easy task. You can choose an acquisition or open a brand new location.

The Panel includes multi shop owners Greg Bunch, from Aspen Auto Clinic, Colorado Springs and Denver, CO, Dwayne Myers, Dynamic Automotive, Frederick, MD, and Brian Sump, Avalon Motorsports, Denver, CO. They all have additional growth plans.

You will get a solid overview of growing your location count from the panel who have already made a ton of mistakes. Learn from them and take their wisdom to account in your growth plans.]]>https://remarkableresults.biz/?p=16657Wed, 11 Jul 2018 09:16:33 +0000Carm CapriottoIs there another branch location in your plans. Have you ever thought of growing your brand into other communities? There is an art and science to intelligent growth. According to this Academy panel, it is not an easy task. You can choose an...
Have you ever thought of growing your brand into other communities? There is an art and science to intelligent growth. According to this Academy panel, it is not an easy task. You can choose an acquisition or open a brand new location.

The Panel includes multi shop owners Greg Bunch, from Aspen Auto Clinic, Colorado Springs and Denver, CO, Dwayne Myers, Dynamic Automotive, Frederick, MD, and Brian Sump, Avalon Motorsports, Denver, CO. They all have additional growth plans.

You will get a solid overview of growing your location count from the panel who have already made a ton of mistakes. Learn from them and take their wisdom to account in your growth plans.]]>2501cleanfullhttps://www.spreaker.com/episode/tha-074-can-david-beat-goliath--20914916
The Academy panel dives into the dichotomy of David and Goliath. David, quick nimble and did not perceive that he was an underdog. The panel considers that larger industry players can be Goliath-like … complacent, too structured, weighed down with rules and inflexible. It doesn’t mean that it is bad, but they say small and nimble is better than big and sluggish. They are quick to point out that we can learn a lot from Goliath’s as it pertains to systems and processes.

Ironically we did discuss that having a Goliath mentality may be good for a David. We talked about business models, being able to adapt to changes in the marketplace and consumers habits. A great example in the discussion was that Starbucks is a Goliath but they hire Davids. A very potent strategy for success. We also talk customer loyalty and what we can learn from the Goliaths of the aftermarket.

The Panel: Bambi Crozier, from Car Clinic in Lowel, AR, Jeremy O’Neal, Freedom Automotive, Freedom Automotive in Hesperia, CA and President and Lead Sales Trainer at AdvisorFix and Scott Pelava, Lonsdale Auto Works in Lonsdale, MN]]>https://remarkableresults.biz/?p=16596Wed, 04 Jul 2018 09:19:40 +0000Carm CapriottoCan David Beat Goliath? The Academy panel dives into the dichotomy of David and Goliath. David, quick nimble and did not perceive that he was an underdog. The panel considers that larger industry players can be Goliath-like … complacent, too...
The Academy panel dives into the dichotomy of David and Goliath. David, quick nimble and did not perceive that he was an underdog. The panel considers that larger industry players can be Goliath-like … complacent, too structured, weighed down with rules and inflexible. It doesn’t mean that it is bad, but they say small and nimble is better than big and sluggish. They are quick to point out that we can learn a lot from Goliath’s as it pertains to systems and processes.

Ironically we did discuss that having a Goliath mentality may be good for a David. We talked about business models, being able to adapt to changes in the marketplace and consumers habits. A great example in the discussion was that Starbucks is a Goliath but they hire Davids. A very potent strategy for success. We also talk customer loyalty and what we can learn from the Goliaths of the aftermarket.

The Panel: Bambi Crozier, from Car Clinic in Lowel, AR, Jeremy O’Neal, Freedom Automotive, Freedom Automotive in Hesperia, CA and President and Lead Sales Trainer at AdvisorFix and Scott Pelava, Lonsdale Auto Works in Lonsdale, MN]]>2715cleanfullhttps://www.spreaker.com/episode/tha-073-your-turning-point-the-pivot-s-that-improved-your-business--20914917
Have you ever thought about a big event that you could call a life pivot? A circumstance that made a change in your life or your business? Many of us can claim distinction to some monumental occurrence that could be classified as an important pivot point. This Academy is all about those pivots.

Kim Auernheimer partner with husband Rob in CS Automotive, Brentwood, TN, Patrick McHugh, shop owner, Bimmer Rescue, Richmond, VA, Alan Symmes, shop owner, Revolution Automotive Services, Norwood, MA and Cecil Bullard, CEO, The Institute for Automotive Business join in the discussion.

Listen to real examples of important pivot points from these shop owners. Hear how pivot points arrive when you put your family priorities in play. Pivots show up when you start to run your business as a business. You will have tough days so you need to have great mentors and a strong network and a business coach to support your progress.]]>https://remarkableresults.biz/?p=16541Wed, 27 Jun 2018 09:14:42 +0000Carm CapriottoYour Turning Point: The pivot that improved your business. Have you ever thought about a big event that you could call a life pivot? A circumstance that made a change in your life or your business? Many of us can claim distinction to some monumental...
Have you ever thought about a big event that you could call a life pivot? A circumstance that made a change in your life or your business? Many of us can claim distinction to some monumental occurrence that could be classified as an important pivot point. This Academy is all about those pivots.

Kim Auernheimer partner with husband Rob in CS Automotive, Brentwood, TN, Patrick McHugh, shop owner, Bimmer Rescue, Richmond, VA, Alan Symmes, shop owner, Revolution Automotive Services, Norwood, MA and Cecil Bullard, CEO, The Institute for Automotive Business join in the discussion.

Listen to real examples of important pivot points from these shop owners. Hear how pivot points arrive when you put your family priorities in play. Pivots show up when you start to run your business as a business. You will have tough days so you need to have great mentors and a strong network and a business coach to support your progress.]]>3460cleanfullhttps://www.spreaker.com/episode/tha-072-technician-training-strategies-rewards--20914918
Shop owners must create a learning culture in the business. This allows the entire team to understand the value of training. It doesn’t end at 5 PM. The shop owner must generate the profits necessary to invest in a comprehensive training program for the entire company.

All roles in the business including CEO, service advisor and technicians must be included in the strategy. Owners must lead the way by attending business management training. Training is a retention tool.

Listen on how to work with your suppliers to get the type of training on their local/regional training schedules. Listen for ideas on rewards and that associations are a great source for training.]]>https://remarkableresults.biz/?p=16494Wed, 20 Jun 2018 09:13:42 +0000Carm CapriottoTraining Technicians is an Investment That Must Be Made and Funded. Shop owners must create a learning culture in the business. This allows the entire team to understand the value of training. It doesn’t end at 5 PM. The shop owner must generate the...
Shop owners must create a learning culture in the business. This allows the entire team to understand the value of training. It doesn’t end at 5 PM. The shop owner must generate the profits necessary to invest in a comprehensive training program for the entire company.

All roles in the business including CEO, service advisor and technicians must be included in the strategy. Owners must lead the way by attending business management training. Training is a retention tool.

Listen on how to work with your suppliers to get the type of training on their local/regional training schedules. Listen for ideas on rewards and that associations are a great source for training.]]>3301cleanfullhttps://www.spreaker.com/episode/tha-071-underutilized-shop-management-systems-sms--20914919
The panel is all about max utilization for your SMS. You are going to learn a lot and maybe walk away with an action plan to better utilize your SMS.

Listen to Tom Ham, Automotive Management Network and shop owner of Auto Centric in Grand Rapids, MI, Scott Brown, from Diagnostic Network and shop owner of Connie & Dicks Service Center, Claremont, CA and David Roman Shop owner of Done With Care Auto Repair in Merriam, KS and Facebook Group Founder, Ask-A-Mechanic.

Among the talking points: There is a training gap on features and actual uses, cloud-based SMS is where we are heading, and it is the shop owner’s responsibility to request and get the training from your SMS supplier.

From a marketing and customer perception, when you are all digital and you come across as ‘high tech’ from counter to bays, it also puts you ahead of the pack and provides a certain level of differentiation.]]>https://remarkableresults.biz/?p=16437Wed, 13 Jun 2018 09:24:47 +0000Carm CapriottoUnderutilized Shop Management Systems. The panel is all about max utilization for your SMS. You are going to learn a lot and maybe walk away with an action plan to better utilize your SMS. Listen to Tom Ham, Automotive Management Network and shop...
The panel is all about max utilization for your SMS. You are going to learn a lot and maybe walk away with an action plan to better utilize your SMS.

Listen to Tom Ham, Automotive Management Network and shop owner of Auto Centric in Grand Rapids, MI, Scott Brown, from Diagnostic Network and shop owner of Connie & Dicks Service Center, Claremont, CA and David Roman Shop owner of Done With Care Auto Repair in Merriam, KS and Facebook Group Founder, Ask-A-Mechanic.

Among the talking points: There is a training gap on features and actual uses, cloud-based SMS is where we are heading, and it is the shop owner’s responsibility to request and get the training from your SMS supplier.

From a marketing and customer perception, when you are all digital and you come across as ‘high tech’ from counter to bays, it also puts you ahead of the pack and provides a certain level of differentiation.]]>3338cleanfullhttps://www.spreaker.com/episode/tha-070-business-coaches-lab-leadership--20914920
“Leadership is the capacity to translate vision into reality”. --Warren Bennis

The passion behind the vision is what makes people leaders. This is a first in an episodic series called the Business Coaches LAB. With me for the ‘Leadership LAB’ is Cecil Bullard, Bob Greenwood, Jude Larson, Rick White and Murray Voth. Find the coaches bio, previous podcast episodes and their companies website on the show notes page: remarkableresults.biz/a070. Also, find the cliff note ‘talking points’ there that can act as a great action to do list for you.

We get into some very deep discussion on the value of leadership, but also on how you can start to be a better leader. Yes, leadership can be learned and practiced. The value of this lesson will bring you rewards for years to come.]]>https://remarkableresults.biz/?p=16405Wed, 06 Jun 2018 09:15:00 +0000Carm CapriottoBusiness Coach LAB on Leadership “Leadership is the capacity to translate vision into reality”. --Warren Bennis The passion behind the vision is what makes people leaders. This is a first in an episodic series called the Business Coaches LAB. With...
“Leadership is the capacity to translate vision into reality”. --Warren Bennis

The passion behind the vision is what makes people leaders. This is a first in an episodic series called the Business Coaches LAB. With me for the ‘Leadership LAB’ is Cecil Bullard, Bob Greenwood, Jude Larson, Rick White and Murray Voth. Find the coaches bio, previous podcast episodes and their companies website on the show notes page: remarkableresults.biz/a070. Also, find the cliff note ‘talking points’ there that can act as a great action to do list for you.

We get into some very deep discussion on the value of leadership, but also on how you can start to be a better leader. Yes, leadership can be learned and practiced. The value of this lesson will bring you rewards for years to come.]]>3512cleanfullhttps://www.spreaker.com/episode/tha-069-workshop-service-advisor-roleplay-part-1--20914921
In this new Academy workshop format, learn as four different themed role plays are, played out for you. In each role play there is a customer, service advisor and an observer/coach who sums up in their own words what was great about the role play. The observer also suggests ways to improve.

The ‘actors’ are Lauren Giver, Service Advisor at Los Gatos Auto Service Campbell, CA, Barry Barrett, Director of Training at RLO and Clint White Shop Manager at Coopers Auto Repair Specialists in Tacoma, WA.

Access your own skills as a service advisor with this roleplay workshop. Owners, consider roleplays as a teaching strategy. Find the key takeaways from each role play at remarkableresults.biz/a069]]>https://remarkableresults.biz/?p=16349Wed, 30 May 2018 08:36:26 +0000Carm CapriottoListen In On Four Different Roleplays of Service Advisor and Customer. In this new Academy workshop format, learn as four different themed role plays are, played out for you. In each role play there is a customer, service advisor and an...
In this new Academy workshop format, learn as four different themed role plays are, played out for you. In each role play there is a customer, service advisor and an observer/coach who sums up in their own words what was great about the role play. The observer also suggests ways to improve.

The ‘actors’ are Lauren Giver, Service Advisor at Los Gatos Auto Service Campbell, CA, Barry Barrett, Director of Training at RLO and Clint White Shop Manager at Coopers Auto Repair Specialists in Tacoma, WA.

Access your own skills as a service advisor with this roleplay workshop. Owners, consider roleplays as a teaching strategy. Find the key takeaways from each role play at remarkableresults.biz/a069]]>3186cleanfullhttps://www.spreaker.com/episode/tha-068-why-just-in-time-learning-is-bad-for-your-business--20914922
This power panel includes Donny Seyfer, Mark Saxonberg, Chris Chesney, Jeff Peevy and Bill Haas. They have the expertise and experience to give you a blueprint for your training strategy. From the Road To Great Technicians to the real world problem of Just In Time Learning … you can’t expect to make any money when you are learning in the service bay.

Yet there are many instances when you have to learn in the service bay because many of the problems you come across you have never seen before. And that is where core competencies come in. And the panel says, do not use Just In Time learning as an excuse not to have structured education.

We talk triage, structured training, service support resources and the importance of the Service Advisor as a critical component of getting the job done right the first time.]]>https://remarkableresults.biz/?p=16318Wed, 23 May 2018 08:18:50 +0000Carm CapriottoThe Impact That Core Fundamental Training Will Have On Your Business And Career. This power panel includes Donny Seyfer, Mark Saxonberg, Chris Chesney, Jeff Peevy and Bill Haas. They have the expertise and experience to give you a blueprint for your...
This power panel includes Donny Seyfer, Mark Saxonberg, Chris Chesney, Jeff Peevy and Bill Haas. They have the expertise and experience to give you a blueprint for your training strategy. From the Road To Great Technicians to the real world problem of Just In Time Learning … you can’t expect to make any money when you are learning in the service bay.

Yet there are many instances when you have to learn in the service bay because many of the problems you come across you have never seen before. And that is where core competencies come in. And the panel says, do not use Just In Time learning as an excuse not to have structured education.

We talk triage, structured training, service support resources and the importance of the Service Advisor as a critical component of getting the job done right the first time.]]>3126cleanfullhttps://www.spreaker.com/episode/tha-067-your-ideal-customer-part-2-training-your-team-to-embrace-your-avatar--20914929
Knowing your ideal customer is an important part of a very successful business and helps define who you want as your customer. Commonly called your customer avatar, or your cardboard cut-out you are defining a customer that trusts you and are advocates for you.

These customers are least likely to stray and are most likely to recommend you because they are also advocates. You must talk to your ideal customer and find out what makes them tick.

In this episode find out the many ways you can engage your team to embrace your ideal customer. Hear from Ron Inchausti Coast Motor Werks in Irvine, CA, a multi-shop owner, Brian Weeks from [atc] Auto Center, a 3rd generation multi-shop owners from Augusta, GA and Patrick McHugh from Bimmer Rescue in Richmond, VA.

Part one is Town Hall Academy Episode 56]]>https://remarkableresults.biz/?p=16224Wed, 16 May 2018 08:30:53 +0000Carm CapriottoYour Ideal Customer Part 2 – Training Your People to Understand and Embrace Your Customer Avatar. Knowing your ideal customer is an important part of a very successful business and helps define who you want as your customer. Commonly called your...
Knowing your ideal customer is an important part of a very successful business and helps define who you want as your customer. Commonly called your customer avatar, or your cardboard cut-out you are defining a customer that trusts you and are advocates for you.

These customers are least likely to stray and are most likely to recommend you because they are also advocates. You must talk to your ideal customer and find out what makes them tick.

In this episode find out the many ways you can engage your team to embrace your ideal customer. Hear from Ron Inchausti Coast Motor Werks in Irvine, CA, a multi-shop owner, Brian Weeks from [atc] Auto Center, a 3rd generation multi-shop owners from Augusta, GA and Patrick McHugh from Bimmer Rescue in Richmond, VA.

Part one is Town Hall Academy Episode 56]]>3217cleanfullhttps://www.spreaker.com/episode/tha-066-periodic-motor-vehicle-inspections--20914925
There are only 14 states in the US that have some sort of mandated vehicle inspection. There had been almost twice that amount. There is momentum to eliminate these safety inspection programs.

The panel discusses the reason we are at such a low level and what needs to be done to help arrest additional states from phasing out any more inspection programs.

With Carm, recorded live with a studio audience is Robert L. Redding Jr., ASA Legislative representative, Joe Battista, the Vice President of Sales and Business Development for Parsons Corporation, and shop owner Sybren van der Pol, an ASE Master L1 Technician and owner of Adolf Hoepfl & Son Garage, in Houston, TX and serves on the local ASA Houston chapter Board of Directors.

Listen to find out what you can do to help bring awareness to safety inspections as all aftermarket professionals see first hand the number of unsafe vehicles traveling our roadways today.]]>https://remarkableresults.biz/?p=16169Wed, 09 May 2018 08:26:56 +0000Carm CapriottoA discussion on the state of mandated periodic motor vehicle inspections. There are only 14 states in the US that have some sort of mandated vehicle inspection. There had been almost twice that amount. There is momentum to eliminate these safety...
There are only 14 states in the US that have some sort of mandated vehicle inspection. There had been almost twice that amount. There is momentum to eliminate these safety inspection programs.

The panel discusses the reason we are at such a low level and what needs to be done to help arrest additional states from phasing out any more inspection programs.

With Carm, recorded live with a studio audience is Robert L. Redding Jr., ASA Legislative representative, Joe Battista, the Vice President of Sales and Business Development for Parsons Corporation, and shop owner Sybren van der Pol, an ASE Master L1 Technician and owner of Adolf Hoepfl & Son Garage, in Houston, TX and serves on the local ASA Houston chapter Board of Directors.

Listen to find out what you can do to help bring awareness to safety inspections as all aftermarket professionals see first hand the number of unsafe vehicles traveling our roadways today.]]>2822cleanfullhttps://www.spreaker.com/episode/tha-065-your-sms-data-who-controls-it--20914926
Data is king. It is ok to share your data if you know who you are sharing it with? If and when you share your customer database with vendors; what do you want them to do with it and how should you expect them to treat it thereafter?

These topics and many more are covered in the lively and wide-ranging discussion and debate over data and what happens to your data once you sign an End Users License Agreement (EULA).

Guests include Karim Morsli, Winkler Automotive Service Center, Bill Nalu, Interstate Auto Care in Madison Heights, MI, Chris Cloutier, owner of Golden Rule Auto Care in Dallas, TX and president of Autotext.me and Greg Buckley, Buckley’s Personalized Auto Care in Wilmington, DE.]]>https://remarkableresults.biz/?p=15975Wed, 02 May 2018 08:30:41 +0000Carm CapriottoDo You Have Control of Your Business Intelligence Data? Data is king. It is ok to share your data if you know who you are sharing it with? If and when you share your customer database with vendors; what do you want them to do with it and how should...
Data is king. It is ok to share your data if you know who you are sharing it with? If and when you share your customer database with vendors; what do you want them to do with it and how should you expect them to treat it thereafter?

These topics and many more are covered in the lively and wide-ranging discussion and debate over data and what happens to your data once you sign an End Users License Agreement (EULA).

Guests include Karim Morsli, Winkler Automotive Service Center, Bill Nalu, Interstate Auto Care in Madison Heights, MI, Chris Cloutier, owner of Golden Rule Auto Care in Dallas, TX and president of Autotext.me and Greg Buckley, Buckley’s Personalized Auto Care in Wilmington, DE.]]>3945cleanfullhttps://www.spreaker.com/episode/tha-064-workplace-organization-the-5s-method--20914932
5S came from the Japanese and the concept of Kaizen, continuous improvement. 5S is a method to improve workplace organization. The 5S’s are Sort, Set in Order, Shine, Standardize and Sustain. The benefits of 5S helps you eliminate waste, and in many cases reduces your steps, minimizes injuries, and removes clutter.
Start by finding the simplest task. Perfect it and move on to the more complicated.

This panel has the expertise and experience to help you on the process of improving your workplace organization. Pat Brown retired from Cooper Tire and learned lean and took the manufacture training to translate 5S into shop management working with Twenty Groups for DSP (Dealer Strategic Planning) Twenty Group, Keith Tucker form Triple ‘T’ Tire in Dyersburg, TN and Brad & Ryan Goff from Rogers Tire in Caldwell and Meridian, ID.

Learn about 5S and how these shop owners translated the method into improve processes where they saw a measurable difference in their operation including the generation of more revenue.]]>https://remarkableresults.biz/?p=15935Wed, 25 Apr 2018 08:26:36 +0000Carm CapriottoWorkplace Organization: Waste. Clutter. Standardize. Improved Efficiency. 5S came from the Japanese and the concept of Kaizen, continuous improvement. 5S is a method to improve workplace organization. The 5S’s are Sort, Set in Order, Shine,...
5S came from the Japanese and the concept of Kaizen, continuous improvement. 5S is a method to improve workplace organization. The 5S’s are Sort, Set in Order, Shine, Standardize and Sustain. The benefits of 5S helps you eliminate waste, and in many cases reduces your steps, minimizes injuries, and removes clutter.
Start by finding the simplest task. Perfect it and move on to the more complicated.

This panel has the expertise and experience to help you on the process of improving your workplace organization. Pat Brown retired from Cooper Tire and learned lean and took the manufacture training to translate 5S into shop management working with Twenty Groups for DSP (Dealer Strategic Planning) Twenty Group, Keith Tucker form Triple ‘T’ Tire in Dyersburg, TN and Brad & Ryan Goff from Rogers Tire in Caldwell and Meridian, ID.

Learn about 5S and how these shop owners translated the method into improve processes where they saw a measurable difference in their operation including the generation of more revenue.]]>3348cleanfullhttps://www.spreaker.com/episode/tha-063-making-business-partnerships-work--20914955
Partners and brothers Vinnie and Anthony Lucido from CoAuto, Community Conscious Car Care in Reno, NV and partners Shawn Kline and Jeremy Austrum from Next Generation Auto in Baldwin, WI., share how they make their partnership work.

They share advantages and disadvantages of having a partner, the role of each partner, and the qualities of a partnership. They say that knowing each other’s communication style or DISC respects each other’s way of getting and sharing information

These partners believe that their business coach has improved the partnership. These partners also share the pitfalls or challenges that can creep into a partnership. You’ll also hear about buy-sell agreements, life insurance and work-life balance.]]>https://remarkableresults.biz/?p=14915Wed, 18 Apr 2018 08:33:05 +0000Carm CapriottoThe Qualities of a Good Partnership or How to Make Partnerships Work. Partners and brothers Vinnie and Anthony Lucido from CoAuto, Community Conscious Car Care in Reno, NV and partners Shawn Kline and Jeremy Austrum from Next Generation Auto in...
Partners and brothers Vinnie and Anthony Lucido from CoAuto, Community Conscious Car Care in Reno, NV and partners Shawn Kline and Jeremy Austrum from Next Generation Auto in Baldwin, WI., share how they make their partnership work.

They share advantages and disadvantages of having a partner, the role of each partner, and the qualities of a partnership. They say that knowing each other’s communication style or DISC respects each other’s way of getting and sharing information

These partners believe that their business coach has improved the partnership. These partners also share the pitfalls or challenges that can creep into a partnership. You’ll also hear about buy-sell agreements, life insurance and work-life balance.]]>3009cleanfullhttps://www.spreaker.com/episode/tha-062-come-backs-prevention-reputation-and-the-cost--20914956
Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis.

To improve the end product and to reduce comebacks, you must build quality into the repair process. Quality control checklists at the end of the repair can only do so much. Quality, not quota, is the strategy you need to adopt to reduce comebacks. You should always be looking to improve. Your processes will drive a well-managed quality program.

The quality of parts today is in question and you need to pay attention to comebacks so your costs and reputation are managed. Tracking every comeback is a necessity if you are going to reduce your comebacks.]]>https://remarkableresults.biz/?p=14880Wed, 11 Apr 2018 08:18:20 +0000Carm CapriottoThe Dreaded Come Back: The Keys To Prevention. Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis. To improve the end product and to...
Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis.

To improve the end product and to reduce comebacks, you must build quality into the repair process. Quality control checklists at the end of the repair can only do so much. Quality, not quota, is the strategy you need to adopt to reduce comebacks. You should always be looking to improve. Your processes will drive a well-managed quality program.

The quality of parts today is in question and you need to pay attention to comebacks so your costs and reputation are managed. Tracking every comeback is a necessity if you are going to reduce your comebacks.]]>2649cleanfullhttps://www.spreaker.com/episode/tha-061-know-your-daily-sales-break-even-number--20914957
Knowing your break-even point -- the point at which total cost and total revenue are equal is important to running a business. It is not just good enough to reach your daily break even, you must exceed it if you are to stay in business.

Knowing the break-even point is helpful in deciding gross margin on parts, labor rates, setting sales budgets and preparing a business plan. If you do not reach your daily break-even then there is a great chance that you had a loss of profit for the day.

This episode provides a worksheet download for calculating break-even. The numbers will come from your financial statements. Your accountant can also provide them. The key to knowing your break-even set the tone when you are reaching for your profitable sales goal. You’ll know what the minimum excepted number is without digging yourself into a hole.]]>https://remarkableresults.biz/?p=14815Wed, 04 Apr 2018 08:19:30 +0000Carm CapriottoThe Rule of Holes: Know When To Stop Digging Knowing your break-even point -- the point at which total cost and total revenue are equal is important to running a business. It is not just good enough to reach your daily break even, you must exceed it...
Knowing your break-even point -- the point at which total cost and total revenue are equal is important to running a business. It is not just good enough to reach your daily break even, you must exceed it if you are to stay in business.

Knowing the break-even point is helpful in deciding gross margin on parts, labor rates, setting sales budgets and preparing a business plan. If you do not reach your daily break-even then there is a great chance that you had a loss of profit for the day.

This episode provides a worksheet download for calculating break-even. The numbers will come from your financial statements. Your accountant can also provide them. The key to knowing your break-even set the tone when you are reaching for your profitable sales goal. You’ll know what the minimum excepted number is without digging yourself into a hole.]]>2439cleanfullhttps://www.spreaker.com/episode/tha-060-how-to-get-value-from-recorded-service-calls--20914959
Listen and learn from Rena Rennebohm, service advisor coach and the Chief Training Officer of ACT Group, Keith Williamson, president of Williamson’s Repair and Tire in Bondurant, IA and service advisor Lauren Giver, from Los Gatos Auto Service in Campbell, CA.

Listening to just one side of a customer call does not do justice in improving and training your service advisor. Service advisers need quality training, no different than technicians and business owners and the recorded phone call is an important element to that training. Save good calls and go over what a good call sounds like. If your shop does not record calls, then get your shop secret shopped. You’ll be convinced.

Find one phone call that works play it over and share it with your team; you will grow your business. Recorded calls and coaching helps to convert and opens the learning to be a better communicator. A great outcome of recorded calls is the opportunity to make changes to your policies. You’ll discover what works and what doesn’t.]]>https://remarkableresults.biz/?p=13018Wed, 28 Mar 2018 08:51:15 +0000Carm CapriottoHow To Get Value From Recorded Service Calls Listen and learn from Rena Rennebohm, service advisor coach and the Chief Training Officer of ACT Group, Keith Williamson, president of Williamson’s Repair and Tire in Bondurant, IA and service advisor...
Listen and learn from Rena Rennebohm, service advisor coach and the Chief Training Officer of ACT Group, Keith Williamson, president of Williamson’s Repair and Tire in Bondurant, IA and service advisor Lauren Giver, from Los Gatos Auto Service in Campbell, CA.

Listening to just one side of a customer call does not do justice in improving and training your service advisor. Service advisers need quality training, no different than technicians and business owners and the recorded phone call is an important element to that training. Save good calls and go over what a good call sounds like. If your shop does not record calls, then get your shop secret shopped. You’ll be convinced.

Find one phone call that works play it over and share it with your team; you will grow your business. Recorded calls and coaching helps to convert and opens the learning to be a better communicator. A great outcome of recorded calls is the opportunity to make changes to your policies. You’ll discover what works and what doesn’t.]]>2809cleanfullhttps://www.spreaker.com/episode/tha-059-critical-daily-actions-that-matter--20914961
We had a very deep discussion on critical daily actions that will keep your business compliant and running smoothly. You’ll walk away with a strong sense of discipline in building a daily task list that you stick with. Without proper planning and a strong checklist, that you are accountable for (or that you delegate), too many slips through the cracks and eventually crashes into your well-intentioned routine.

Bambi Crozier wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR, Mark Goldsmith Mark’s Independent Service in Chatsworth, CA and Rick White Rick is President and Lead Coach for 180BIZ bring their great insights on the importance of planning to be a strong business leader and watchdog.]]>https://remarkableresults.biz/?p=12970Wed, 21 Mar 2018 08:30:43 +0000Carm CapriottoShop Owners Must Do’s: Daily Actions that Matter: Why Routine Matters. We had a very deep discussion on critical daily actions that will keep your business compliant and running smoothly. You’ll walk away with a strong sense of discipline in building...
We had a very deep discussion on critical daily actions that will keep your business compliant and running smoothly. You’ll walk away with a strong sense of discipline in building a daily task list that you stick with. Without proper planning and a strong checklist, that you are accountable for (or that you delegate), too many slips through the cracks and eventually crashes into your well-intentioned routine.

Bambi Crozier wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR, Mark Goldsmith Mark’s Independent Service in Chatsworth, CA and Rick White Rick is President and Lead Coach for 180BIZ bring their great insights on the importance of planning to be a strong business leader and watchdog.]]>3416cleanfullhttps://www.spreaker.com/episode/tha-058-how-to-become-the-employer-of-choice--20914963
Join Ryan Clo from Dubwerx in Cincinnati, Dwayne Myers from Dynamic Automotive in Frederick, MD and the Director of Training at RLO, Barry Barrett.

You have an opportunity to listen to three of your aftermarket colleagues who will share their perspective on becoming the employer of choice. We opened up some great thinking pathways to help you create and improve your position in the marketplace when it come to attacking and keeping great talent.

We talk the extreme importance of creating and having a great business culture, career ladders, putting your people front and center in your business, pay, reputation and so much more.]]>https://remarkableresults.biz/?p=12926Wed, 14 Mar 2018 08:30:19 +0000Carm CapriottoHow to Become the Employer of Choice. Join Ryan Clo from Dubwerx in Cincinnati, Dwayne Myers from Dynamic Automotive in Frederick, MD and the Director of Training at RLO, Barry Barrett. You have an opportunity to listen to three of your aftermarket...
Join Ryan Clo from Dubwerx in Cincinnati, Dwayne Myers from Dynamic Automotive in Frederick, MD and the Director of Training at RLO, Barry Barrett.

You have an opportunity to listen to three of your aftermarket colleagues who will share their perspective on becoming the employer of choice. We opened up some great thinking pathways to help you create and improve your position in the marketplace when it come to attacking and keeping great talent.

We talk the extreme importance of creating and having a great business culture, career ladders, putting your people front and center in your business, pay, reputation and so much more.]]>3310cleanfullhttps://www.spreaker.com/episode/tha-057-your-profit-loss-statement-learn-it-love-it--20914968
No question that knowing the value of your Profit and Loss Statement helps you grow a strong, viable and profitable company. Many shop owners have not gotten intimate enough with the value of their financial statements.

The episode with Maryann Croce from Croce Transmissions in Norwalk, CT, Mark Roberts from Schertz Auto Service in Schertz, TX and Bob Greenwood, AMAM, president of Automotive Aftermarket e-Learning Center show the power of an accurate P & L.

We also talk about the Balance Sheet and the extreme value in accurate finical statements if you are going to sell your business or buy one. Also discussed is where on the P & L is it indicated that you can afford raises and that your emotions will try to override the numbers, because they tell the real story.]]>https://remarkableresults.biz/?p=12883Wed, 07 Mar 2018 09:37:31 +0000Carm CapriottoThe Power of Strong Financial Statements No question that knowing the value of your Profit and Loss Statement helps you grow a strong, viable and profitable company. Many shop owners have not gotten intimate enough with the value of their financial...
No question that knowing the value of your Profit and Loss Statement helps you grow a strong, viable and profitable company. Many shop owners have not gotten intimate enough with the value of their financial statements.

The episode with Maryann Croce from Croce Transmissions in Norwalk, CT, Mark Roberts from Schertz Auto Service in Schertz, TX and Bob Greenwood, AMAM, president of Automotive Aftermarket e-Learning Center show the power of an accurate P & L.

We also talk about the Balance Sheet and the extreme value in accurate finical statements if you are going to sell your business or buy one. Also discussed is where on the P & L is it indicated that you can afford raises and that your emotions will try to override the numbers, because they tell the real story.]]>3212cleanfullhttps://www.spreaker.com/episode/tha-056-your-ideal-customer-defining-your-avatar--20914970
Knowing your ideal customer is an important part of very successful businesses and helps define who you want as your customer. Commonly called your customer avatar, or your cardboard cut-out you are defining a customer that trusts you and are advocates for you.
These customers are least likely to stray are most likely to recommend you, because they are also advocates. You must talk to your ideal customer and find out what makes them tick.

In this episode find out the many ways you can connect with your avatar, a recommendation on how to get started and who to involve inside your company to help define who is your ideal customer. Hear from Ron Inchausti Coast Motor Werks in Irvine, CA, a multi-shop owner, Brian Weeks from [atc] Auto Center, a 3rd generation multi-shop owners from Augusta, GA and Patrick McHugh from Bimmer Rescue in Richmond, VA.]]>https://remarkableresults.biz/?p=12860Wed, 28 Feb 2018 09:15:53 +0000Carm CapriottoYour Idea Customer – Defining Your Avatar Knowing your ideal customer is an important part of very successful businesses and helps define who you want as your customer. Commonly called your customer avatar, or your cardboard cut-out you are defining...
Knowing your ideal customer is an important part of very successful businesses and helps define who you want as your customer. Commonly called your customer avatar, or your cardboard cut-out you are defining a customer that trusts you and are advocates for you.
These customers are least likely to stray are most likely to recommend you, because they are also advocates. You must talk to your ideal customer and find out what makes them tick.

In this episode find out the many ways you can connect with your avatar, a recommendation on how to get started and who to involve inside your company to help define who is your ideal customer. Hear from Ron Inchausti Coast Motor Werks in Irvine, CA, a multi-shop owner, Brian Weeks from [atc] Auto Center, a 3rd generation multi-shop owners from Augusta, GA and Patrick McHugh from Bimmer Rescue in Richmond, VA.]]>3164cleanfullhttps://www.spreaker.com/episode/tha-055-the-importance-of-back-office-operations-part-2--20914971
Amy Mattinat, Jacquie Walter Hower, Maryann Croce and Kim Auernheimer discuss Human Resources and Marketing. Two very important responsibilities of the CEO and back office team.

Highlights: The legal document called an employee handbook, hire slow-fire fast, know your candidate’s personality and hire for a culture fit.

Track your marketing efforts, never shoot in the dark you may not be spending your money wisely. Have a good referral program for your advocate customer and your brand’s image needs to be consistent and must match the face you put in the web and social media. This group also shares some great marketing ideas.]]>https://remarkableresults.biz/?p=12804Wed, 21 Feb 2018 09:23:05 +0000Carm CapriottoThe Power Center of your Business is in the Back Office PART 2 Amy Mattinat, Jacquie Walter Hower, Maryann Croce and Kim Auernheimer discuss Human Resources and Marketing. Two very important responsibilities of the CEO and back office team....
Amy Mattinat, Jacquie Walter Hower, Maryann Croce and Kim Auernheimer discuss Human Resources and Marketing. Two very important responsibilities of the CEO and back office team.

Highlights: The legal document called an employee handbook, hire slow-fire fast, know your candidate’s personality and hire for a culture fit.

Track your marketing efforts, never shoot in the dark you may not be spending your money wisely. Have a good referral program for your advocate customer and your brand’s image needs to be consistent and must match the face you put in the web and social media. This group also shares some great marketing ideas.]]>3431cleanfullhttps://www.spreaker.com/episode/tha-054-stay-up-on-social-media-facebook-changes-and-your-marketing-efforts-2018--20914972
Facebook announced sweeping changes in early 2018. Our Academy panel provides great advice on becoming 2018 ‘Social Savvy’ and improving and changing your social media strategy.

Key talking points: You are your brand, your brand is you. Build a sales funnel around the assets you own like your website and your mailing list. Put your customer out front. Use Facebook Live because video will get preference from Facebook. And among so many other great insights you need to document instead of create content.]]>https://remarkableresults.biz/?p=12769Wed, 14 Feb 2018 09:30:29 +0000Carm CapriottoStay Up On Social Media. What do the Facebook Changes Mean to Your Marketing Effort? Facebook announced sweeping changes in early 2018. Our Academy panel provides great advice on becoming 2018 ‘Social Savvy’ and improving and changing your social...
Facebook announced sweeping changes in early 2018. Our Academy panel provides great advice on becoming 2018 ‘Social Savvy’ and improving and changing your social media strategy.

Key talking points: You are your brand, your brand is you. Build a sales funnel around the assets you own like your website and your mailing list. Put your customer out front. Use Facebook Live because video will get preference from Facebook. And among so many other great insights you need to document instead of create content.]]>3123cleanfullhttps://www.spreaker.com/episode/tha-053-improve-communication-between-the-service-advisor-technician--20914973
Improving Communications Between the Service Adviser and Technician with Jude Larson from Valley Repair in Tenino, WA and also with JML Real Solutions, also Darrin Barney, Owner of Barney Brothers Off Road in Grand Junction, CO and Donnie Carter, Service Manager at Little Wolf Automotive in Waupaca, WI.

Communication is an important tenant in any service business. It is up to the service advisor to bring the ‘novel’ to the technician. Listen hard to the customer and write down the details of their issue or concern.

Technicians results are dependent on getting a good path to follow. Give them a great opportunity to succeed with clear in-depth information. Techs need to do their part and provide clear information back to the service advisor to support the recommendations they are going to provide as a value to the customer.]]>https://remarkableresults.biz/?p=12700Wed, 07 Feb 2018 09:30:50 +0000Carm CapriottoMany Problems Are Found in A Lack Of Communications; Therefore Good Communications Can Prevent Come Backs. Improving Communications Between the Service Adviser and Technician with Jude Larson from Valley Repair in Tenino, WA and also with JML Real...
Improving Communications Between the Service Adviser and Technician with Jude Larson from Valley Repair in Tenino, WA and also with JML Real Solutions, also Darrin Barney, Owner of Barney Brothers Off Road in Grand Junction, CO and Donnie Carter, Service Manager at Little Wolf Automotive in Waupaca, WI.

Communication is an important tenant in any service business. It is up to the service advisor to bring the ‘novel’ to the technician. Listen hard to the customer and write down the details of their issue or concern.

Technicians results are dependent on getting a good path to follow. Give them a great opportunity to succeed with clear in-depth information. Techs need to do their part and provide clear information back to the service advisor to support the recommendations they are going to provide as a value to the customer.]]>3171cleanfullhttps://www.spreaker.com/episode/tha-052-lessons-i-learned-when-i-sold-my-shop--20915115
Three former shop owners tell their story on selling their business. With Margie van Lierop, Formerly of Beach Cities Garage in Laguna Hills, CA; Scott ‘Gonzo’ Weaver formerly of Superior Auto Electric, Tulsa, OK (You also know Scott from Gonzo’s Tool Box) and Dave Winters formerly of Swedish Automotive in Seattle, WA, share their experience.

Among the talking points, confidentiality, transparent and normalized profit and loss statement, valuation, business broker, asset values, being a landlord and eventual tax liability, among others.]]>https://remarkableresults.biz/?p=12660Wed, 31 Jan 2018 09:23:49 +0000Carm CapriottoLessons I Learned When I Sold My Shop Three former shop owners tell their story on selling their business. With Margie van Lierop, Formerly of Beach Cities Garage in Laguna Hills, CA; Scott ‘Gonzo’ Weaver formerly of Superior Auto Electric, Tulsa, OK...
Three former shop owners tell their story on selling their business. With Margie van Lierop, Formerly of Beach Cities Garage in Laguna Hills, CA; Scott ‘Gonzo’ Weaver formerly of Superior Auto Electric, Tulsa, OK (You also know Scott from Gonzo’s Tool Box) and Dave Winters formerly of Swedish Automotive in Seattle, WA, share their experience.

Among the talking points, confidentiality, transparent and normalized profit and loss statement, valuation, business broker, asset values, being a landlord and eventual tax liability, among others.]]>3126cleanfullhttps://www.spreaker.com/episode/tha-051-first-moves-when-opening-a-new-shop--20914983
There is some secret Sause shared here including a few preferred methods on how to start, setting up your spending plan, how important location is and the need to know the demographics of that local community. Is the income level such that money can be spent on vehicle service and maintenance?

We talk financial, (knowing your numbers) debt, cash flow. All very important parts of a CEO’s responsibility. May great technicians, who are unemployable, strive to start their own business because they want to do things their way. Most find out it is not an easy task. There are responsibilities beyond financial and cash flow like, marketing, the tax man, HR laws and that is just the tip of the iceberg.

This panel does a great job of explaining the challenges you’ll need to deal with, so you can find your successes sooner rather than later. It is a slow process, but success shouldn’t take years to achieve.]]>https://remarkableresults.biz/?p=12604Wed, 24 Jan 2018 09:13:53 +0000Carm CapriottoFind A Blue Print Outlined For Finding Success If You Are Going To Open An Automotive Aftermarket Service Repair Shop. There is some secret Sause shared here including a few preferred methods on how to start, setting up your spending plan, how...
There is some secret Sause shared here including a few preferred methods on how to start, setting up your spending plan, how important location is and the need to know the demographics of that local community. Is the income level such that money can be spent on vehicle service and maintenance?

We talk financial, (knowing your numbers) debt, cash flow. All very important parts of a CEO’s responsibility. May great technicians, who are unemployable, strive to start their own business because they want to do things their way. Most find out it is not an easy task. There are responsibilities beyond financial and cash flow like, marketing, the tax man, HR laws and that is just the tip of the iceberg.

This panel does a great job of explaining the challenges you’ll need to deal with, so you can find your successes sooner rather than later. It is a slow process, but success shouldn’t take years to achieve.]]>3953cleanfullhttps://www.spreaker.com/episode/tha-050-finding-the-right-business-coach--20914979
A strong group of successful service professionals credits a business coach or consultant for their success. This Academy panel is in agreement on the steps you must weigh when considering hiring a business coach or consultant.

Be prepared to put your pride on the shelf and learn how to grow your business to new heights. Let the coach Identify your problems with profit, productivity, training, marketing, pricing labor and parts among others.

Your coach will teach you how to identify your problems and show you ways to fix it yourself. Business coaches/consultants help business owners develop skills to become reliant on their own. You will also be held accountable for your goals and production.]]>https://remarkableresults.biz/?p=12567Wed, 17 Jan 2018 09:20:18 +0000Carm CapriottoFinding The Right Business Coach. A strong group of successful service professionals credits a business coach or consultant for their success. This Academy panel is in agreement on the steps you must weigh when considering hiring a business coach or...
A strong group of successful service professionals credits a business coach or consultant for their success. This Academy panel is in agreement on the steps you must weigh when considering hiring a business coach or consultant.

Be prepared to put your pride on the shelf and learn how to grow your business to new heights. Let the coach Identify your problems with profit, productivity, training, marketing, pricing labor and parts among others.

Your coach will teach you how to identify your problems and show you ways to fix it yourself. Business coaches/consultants help business owners develop skills to become reliant on their own. You will also be held accountable for your goals and production.]]>3016cleanfullhttps://www.spreaker.com/episode/tha-049-how-to-sell-diagnostics--20914977
This is not an easy question to answer. Service professionals must be paid for their expertise because the cost of doing diagnostics is the most expensive service you have in your building.

It is time to move from diagnostics to testing and analyzing. Every shop needs to build a premium product around testing and analyzing. You need to be known as the ‘we can fix anything right the first time shop’. Your motto: “We have the best technicians.” Your shops testing and analyzing skills is the premium product you sell and are known for in your marketplace. No need to go anywhere else. We do the research, test, analyze and discover what is wrong. We present the solution then you decide.

Marketing this premium product requires a strong testing/analyzing process that both the service advisor and technician are totally in agreement with. The benefits allow the SA to confidently sell testing and analyzing.

The diagnostician knows that the SA will sell the value and benefits to the customer because the process dictates the work to be done. A very strong discussion and powerful take-a-ways that will arrest the black hole in your business of profitable diagnostic time.]]>https://remarkableresults.biz/?p=12515Wed, 10 Jan 2018 09:49:50 +0000Carm CapriottoHow To Sell Diagnostics at a Profit? This is not an easy question to answer. Service professionals must be paid for their expertise because the cost of doing diagnostics is the most expensive service you have in your building. It is time to move...
This is not an easy question to answer. Service professionals must be paid for their expertise because the cost of doing diagnostics is the most expensive service you have in your building.

It is time to move from diagnostics to testing and analyzing. Every shop needs to build a premium product around testing and analyzing. You need to be known as the ‘we can fix anything right the first time shop’. Your motto: “We have the best technicians.” Your shops testing and analyzing skills is the premium product you sell and are known for in your marketplace. No need to go anywhere else. We do the research, test, analyze and discover what is wrong. We present the solution then you decide.

Marketing this premium product requires a strong testing/analyzing process that both the service advisor and technician are totally in agreement with. The benefits allow the SA to confidently sell testing and analyzing.

The diagnostician knows that the SA will sell the value and benefits to the customer because the process dictates the work to be done. A very strong discussion and powerful take-a-ways that will arrest the black hole in your business of profitable diagnostic time.]]>3208cleanfullhttps://www.spreaker.com/episode/tha-048-grow-your-fleet-business-ami-credit--20914980
Fleet business can sustain your revenue during the up and down times of the year. Get started and be willing to change and adjust as you move along. These three experts agree that it may be time for you to ‘Get out of your comfort zone’ and jump into the fleet business.

Learn from Tom Palermo from Preferred Automotive Specialists in Jenkintown, PA, John Constantin from Bison Fleet Service in Buffalo, NY and Bill Nalu from Interstate Auto Care in Madison Heights, MI.

We talk how to recruit fleet customer, obvious reasons to get into fleet business, the how and the challenges of implementing and growing fleet revenue.]]>https://remarkableresults.biz/?p=12447Wed, 03 Jan 2018 09:00:03 +0000Carm CapriottoGrowth Strategy: Fleets Fleet business can sustain your revenue during the up and down times of the year. Get started and be willing to change and adjust as you move along. These three experts agree that it may be time for you to ‘Get out of your...
Fleet business can sustain your revenue during the up and down times of the year. Get started and be willing to change and adjust as you move along. These three experts agree that it may be time for you to ‘Get out of your comfort zone’ and jump into the fleet business.

Learn from Tom Palermo from Preferred Automotive Specialists in Jenkintown, PA, John Constantin from Bison Fleet Service in Buffalo, NY and Bill Nalu from Interstate Auto Care in Madison Heights, MI.

We talk how to recruit fleet customer, obvious reasons to get into fleet business, the how and the challenges of implementing and growing fleet revenue.]]>3623cleanfullhttps://www.spreaker.com/episode/tha-047-twenty-one-tips-to-get-an-edge-on-the-competition-part-2--20914984
In this Academy lesson get 21 TIPS (Part 2) to help give you an edge over the competition. These are some very simple ideas that have been collected from successful service professionals in the industry.

Implementation will be the big payoff. If you listen to learn just one thing and do not implement you will not benefit from this listen.]]>https://remarkableresults.biz/?p=12395Wed, 27 Dec 2017 09:30:18 +0000Carm CapriottoDo you need a quick new idea to implement that will give you an edge? In this Academy lesson get 21 TIPS (Part 2) to help give you an edge over the competition. These are some very simple ideas that have been collected from successful service...
In this Academy lesson get 21 TIPS (Part 2) to help give you an edge over the competition. These are some very simple ideas that have been collected from successful service professionals in the industry.

Implementation will be the big payoff. If you listen to learn just one thing and do not implement you will not benefit from this listen.]]>3088cleanfullhttps://www.spreaker.com/episode/tha-046-revving-up-your-business-culture-ami-credit--20915135
It is one of the key principles in the business that you cannot touch. It’s the soft stuff. For many, it is tough to get your hands around it. This academy panel does a great job explaining culture and shows you many ways to implement and lead it.

The power of a strong business culture can be one of your biggest differentiators as a business and a strong reason you attract top talent.]]>https://remarkableresults.biz/?p=12351Wed, 20 Dec 2017 09:30:16 +0000Carm CapriottoBuilding a strong business culture can be one of the hardest things a business owner can do yet the most rewarding. It is one of the key principles in the business that you cannot touch. It’s the soft stuff. For many, it is tough to get your hands...
It is one of the key principles in the business that you cannot touch. It’s the soft stuff. For many, it is tough to get your hands around it. This academy panel does a great job explaining culture and shows you many ways to implement and lead it.

The power of a strong business culture can be one of your biggest differentiators as a business and a strong reason you attract top talent.]]>3322cleanfullhttps://www.spreaker.com/episode/tha-045-installing-customers-parts-a-discussion-ami-credit--20914988
This topic is a worthy discussion because of the growth rate of e-commerce part availability, transparency in pricing, and ease of self-diagnosis on the internet.

At risk can be your reputation based on the quality of part being installed. You own the cause of their concern. This panel has not gotten one new great customer from ever installing parts for walk-in customers.]]>https://remarkableresults.biz/?p=12256Wed, 13 Dec 2017 09:00:13 +0000Carm CapriottoThis panel’s perspective is meant to excite a dialogue, to present ideas and concepts to support your decision or to inspire you to take a stand; one way or the other. This topic is a worthy discussion because of the growth rate of e-commerce part...
This topic is a worthy discussion because of the growth rate of e-commerce part availability, transparency in pricing, and ease of self-diagnosis on the internet.

At risk can be your reputation based on the quality of part being installed. You own the cause of their concern. This panel has not gotten one new great customer from ever installing parts for walk-in customers.]]>2889cleanfullhttps://www.spreaker.com/episode/tha-044-the-importance-of-back-office-operations-part-1--20914986
In this Part One Amy Mattinat, Jacquie Walter Hower, Maryann Croce and Kim Auernheimer discuss controls, operations and accounting/finance.

Highlights: Cash accountability, bank statements, trust and verify. The three stages of a business and the power of communication. With good systems, you can find where any breakdown occurred. Also discussed is team buy-in, QuickBooks, keeping good records, budgeting and cash flow.]]>https://remarkableresults.biz/?p=12144Wed, 06 Dec 2017 09:30:47 +0000Carm CapriottoThe Power Center of your Business is in the Back Office. In this Part One Amy Mattinat, Jacquie Walter Hower, Maryann Croce and Kim Auernheimer discuss controls, operations and accounting/finance. Highlights: Cash accountability, bank statements,...
In this Part One Amy Mattinat, Jacquie Walter Hower, Maryann Croce and Kim Auernheimer discuss controls, operations and accounting/finance.

Highlights: Cash accountability, bank statements, trust and verify. The three stages of a business and the power of communication. With good systems, you can find where any breakdown occurred. Also discussed is team buy-in, QuickBooks, keeping good records, budgeting and cash flow.]]>3265cleanfullhttps://www.spreaker.com/episode/tha-043-book-club-favorite-books-that-have-made-me-a-better-leader-ceo--20914987
Harry Truman said, “Not all readers are leaders but all leaders are readers.” Our Academy panel will share with you the books that have impacted them. They’ll explain their big take-a-ways that have impacted their lives both personal and business.

Many service professionals, that have shared their story on the podcast, credit books as an important resource for building their knowledge on leadership, business culture and personal growth.]]>https://remarkableresults.biz/?p=11081Wed, 29 Nov 2017 10:15:04 +0000Carm CapriottoBooks That Have Made Me a Better Leader and CEO Harry Truman said, “Not all readers are leaders but all leaders are readers.” Our Academy panel will share with you the books that have impacted them. They’ll explain their big take-a-ways that have...
Harry Truman said, “Not all readers are leaders but all leaders are readers.” Our Academy panel will share with you the books that have impacted them. They’ll explain their big take-a-ways that have impacted their lives both personal and business.

Many service professionals, that have shared their story on the podcast, credit books as an important resource for building their knowledge on leadership, business culture and personal growth.]]>3469cleanfullhttps://www.spreaker.com/episode/tha-042-impacting-a-difference-for-those-struggling-for-success--20914991
When you commit to helping a struggling service professional you help lift all ships. The tough part is starting the engagement. When a shop owner asks for guidance that is the first step to really make change. The teacher arrives only when the student does.

It is very altruistic in nature to help a colleague. These actions help the entire industry. Marginal operations contribute to a negative image problem. A stronger independent service industry brings strength to the industry and compounds success.

Together everyone blossoms and grows as servants to the motoring public. This episode shares a few examples and starts to write the action items you need to take to build a stronger aftermarket.]]>https://remarkableresults.biz/?p=11034Wed, 22 Nov 2017 10:35:07 +0000Carm CapriottoThe Power of Peer To Peer Help. When you commit to helping a struggling service professional you help lift all ships. The tough part is starting the engagement. When a shop owner asks for guidance that is the first step to really make change. The...
When you commit to helping a struggling service professional you help lift all ships. The tough part is starting the engagement. When a shop owner asks for guidance that is the first step to really make change. The teacher arrives only when the student does.

It is very altruistic in nature to help a colleague. These actions help the entire industry. Marginal operations contribute to a negative image problem. A stronger independent service industry brings strength to the industry and compounds success.

Together everyone blossoms and grows as servants to the motoring public. This episode shares a few examples and starts to write the action items you need to take to build a stronger aftermarket.]]>2539cleanfullhttps://www.spreaker.com/episode/tha-041-the-value-of-knowing-your-customers-observable-behavior-disc-ami-credit--20914994
Kim Auernheimer, Shari Pheasant and Jeremy O’Neal bring their wealth of knowledge using the DISC profiles in their businesses. You need to understand that DISC is an evaluation of your four basic behaviors. There is a science element to our discussion but don’t let that get in the way of this very powerful communication tool.

The value of knowing your DISC and how to discover your customers or co-workers behavior traits and then communicate in their basic way is the power of this lesson. Once you know them the world is your oyster because you can now start to converse with them in their language, not yours.]]>https://remarkableresults.biz/?p=10966Wed, 15 Nov 2017 10:43:17 +0000Carm CapriottoBecome A Better Communicator By Learning The Power Of Observable Human Behavior. Kim Auernheimer, Shari Pheasant and Jeremy O’Neal bring their wealth of knowledge using the DISC profiles in their businesses. You need to understand that DISC is an...
Kim Auernheimer, Shari Pheasant and Jeremy O’Neal bring their wealth of knowledge using the DISC profiles in their businesses. You need to understand that DISC is an evaluation of your four basic behaviors. There is a science element to our discussion but don’t let that get in the way of this very powerful communication tool.

The value of knowing your DISC and how to discover your customers or co-workers behavior traits and then communicate in their basic way is the power of this lesson. Once you know them the world is your oyster because you can now start to converse with them in their language, not yours.]]>2835cleanfullhttps://www.spreaker.com/episode/tha-040-the-extreme-value-in-doing-a-swot-on-your-business--20914996
Join Maryann Croce, Greg Bunch and Murray Voth for a wide-open discussion on the power and value doing a SWOT on your business. These three aftermarket professionals know the worth and outcome of a well-done SWOT.

Involve your team, assign priorities to the outcome and create a timeline to do the things discovered in this exercise. You are creating a strategic plan to best prepare your company for doing business in today’s market and into the future.

Go to the show notes page for this Academy episode #40 to download support tools.]]>https://remarkableresults.biz/?p=10892Wed, 08 Nov 2017 22:51:26 +0000Carm CapriottoThe Power of Performing a SWOT (Strengths, Weaknesses, Opportunity, Threats) Review of Your Business. Join Maryann Croce, Greg Bunch and Murray Voth for a wide-open discussion on the power and value doing a SWOT on your business. These three...
Join Maryann Croce, Greg Bunch and Murray Voth for a wide-open discussion on the power and value doing a SWOT on your business. These three aftermarket professionals know the worth and outcome of a well-done SWOT.

Involve your team, assign priorities to the outcome and create a timeline to do the things discovered in this exercise. You are creating a strategic plan to best prepare your company for doing business in today’s market and into the future.

Go to the show notes page for this Academy episode #40 to download support tools.]]>2995cleanfullhttps://www.spreaker.com/episode/tha-039-eight-ways-to-recruit-and-build-your-team-ami-credit--20915161
Kevin Vaught, Business Development Coach from Elite Worldwide, Ryan Blair from Blair Automotive and Robert Sexton from First Tire and Automotive bring their strategies, tactics and ideas to the discussion.

We cover networking, building your pipeline of qualified candidates, and your people as recruiters. They all agree that recruiting is a long game that needs daily attention. You must invest the time.

We talk about marketing efforts and being involved in secondary and post-secondary education. Many more great ideas and gems of wisdom from the Academy panel who make recruiting a ‘must do’ piece of their responsibility to their companies]]>https://remarkableresults.biz/?p=10863Wed, 01 Nov 2017 09:30:37 +0000Carm CapriottoWhen was the last time you actively recruited qualified candidates to fill your bench strength? Kevin Vaught, Business Development Coach from Elite Worldwide, Ryan Blair from Blair Automotive and Robert Sexton from First Tire and Automotive bring...
Kevin Vaught, Business Development Coach from Elite Worldwide, Ryan Blair from Blair Automotive and Robert Sexton from First Tire and Automotive bring their strategies, tactics and ideas to the discussion.

We cover networking, building your pipeline of qualified candidates, and your people as recruiters. They all agree that recruiting is a long game that needs daily attention. You must invest the time.

We talk about marketing efforts and being involved in secondary and post-secondary education. Many more great ideas and gems of wisdom from the Academy panel who make recruiting a ‘must do’ piece of their responsibility to their companies]]>3032cleanfullhttps://www.spreaker.com/episode/tha-038-is-the-goal-to-bring-cars-into-the-bay-or-clients-into-the-business--20915258
There are too many disruptions in the industry that drives big reasons to hold strong relations with your customer. Understanding your customer and their vehicle as 'one life condition' is the foundation of this Academy discussion.

Jeremy O’Neal, Greg Buckley and Jason Malo discuss the power of moving from transactional to ‘relationship holding values’.

They say future technology will minimize the number of calls that come in the shop, therefore, you cannot see the vehicle without seeing the customer. It must be personal.

There are plenty of cars to repair, and you must maximize your staff's training and extract their intelligence to move your business to new heights and even into other markets. They conclude that the culture of the shop creates the clients.]]>https://remarkableresults.biz/?p=10819Wed, 25 Oct 2017 09:36:58 +0000Carm CapriottoAre you viewing your client and their car as one? There are too many disruptions in the industry that drives big reasons to hold strong relations with your customer. Understanding your customer and their vehicle as 'one life condition' is the...
There are too many disruptions in the industry that drives big reasons to hold strong relations with your customer. Understanding your customer and their vehicle as 'one life condition' is the foundation of this Academy discussion.

Jeremy O’Neal, Greg Buckley and Jason Malo discuss the power of moving from transactional to ‘relationship holding values’.

They say future technology will minimize the number of calls that come in the shop, therefore, you cannot see the vehicle without seeing the customer. It must be personal.

There are plenty of cars to repair, and you must maximize your staff's training and extract their intelligence to move your business to new heights and even into other markets. They conclude that the culture of the shop creates the clients.]]>2583cleanfullhttps://www.spreaker.com/episode/tha-037-multiple-labor-rates-matrix-parts-margins-in-your-sms--20915247
A big fear in our industry is we fear someone questioning our price. We need to be proud of why and what we do. We must understand the value we do for our customer.

Understanding how parts matrix’s work in your SMS and understanding the strategy behind it will improve your parts margins overnight. Also, parts pricing transparency in the industry may change parts margins in the future.

Become the CEO of your company and you’ll start to see the differences in your sales, costs and profits when you pay attention to what the CEO must do for the company.]]>https://remarkableresults.biz/?p=9706Wed, 18 Oct 2017 09:41:58 +0000Carm CapriottoMultiple Labor Rates Can Make A Shop Competitive Depending On Jobs. It Is Easy To Set Up Parts Matrixes On Your SMS. A big fear in our industry is we fear someone questioning our price. We need to be proud of why and what we do. We must understand...
A big fear in our industry is we fear someone questioning our price. We need to be proud of why and what we do. We must understand the value we do for our customer.

Understanding how parts matrix’s work in your SMS and understanding the strategy behind it will improve your parts margins overnight. Also, parts pricing transparency in the industry may change parts margins in the future.

Become the CEO of your company and you’ll start to see the differences in your sales, costs and profits when you pay attention to what the CEO must do for the company.]]>2838cleanfullhttps://www.spreaker.com/episode/tha-036-ten-reasons-for-buying-technician-tools--20915011
This Academy panel feels that making employees supply tools is an outdated tradition, based on poor understanding of economics and is commonplace for all the wrong reasons.

We cover a lot of ground including the debt load carried by technicians, tool truck time, improved retention and loyalty. We talk side work, and how to approach starting this new strategy. The panel agrees it takes more than just money to retain top talent.

When the shop provides all the specialty tools you need to have them cataloged so everyone knows where they are located to prevent wasted time finding them. In the end, what is in the best interest for your shop will guide how you tackle this.]]>https://remarkableresults.biz/?p=9661Mon, 09 Oct 2017 23:24:31 +0000Carm CapriottoIs Tradition Preventing Shop Owners From Buying Technician Tools? FACT: Shop Owners Are Already Paying For Their Employee Tools, And At A Super Inflated Premium With A Ton Of Interest To Boot. This Academy panel feels that making employees supply...
This Academy panel feels that making employees supply tools is an outdated tradition, based on poor understanding of economics and is commonplace for all the wrong reasons.

We cover a lot of ground including the debt load carried by technicians, tool truck time, improved retention and loyalty. We talk side work, and how to approach starting this new strategy. The panel agrees it takes more than just money to retain top talent.

When the shop provides all the specialty tools you need to have them cataloged so everyone knows where they are located to prevent wasted time finding them. In the end, what is in the best interest for your shop will guide how you tackle this.]]>2484cleanfullhttps://www.spreaker.com/episode/tha-035-supplier-loyalty-the-service-professional-perspective--20915196
This team of service professionals shared their views on supplier loyalty and how their first call supplier has earned that position. Bill Nalu, John Bridgwater and John Eppstein bring their insights as shop owners to the discussion.

Having a strong first call relationship is earned by the supplier. The panel discusses trust, part quality, service, warranty, and training as all incumbent reasons they support their supplier.]]>https://remarkableresults.biz/?p=9628Wed, 04 Oct 2017 09:24:14 +0000Carm CapriottoThe Strength of Supplier Loyalty is Based in Relationships and Providing the Needs of the Service Professional. This team of service professionals shared their views on supplier loyalty and how their first call supplier has earned that position. Bill...
This team of service professionals shared their views on supplier loyalty and how their first call supplier has earned that position. Bill Nalu, John Bridgwater and John Eppstein bring their insights as shop owners to the discussion.

Having a strong first call relationship is earned by the supplier. The panel discusses trust, part quality, service, warranty, and training as all incumbent reasons they support their supplier.]]>3181cleanfullhttps://www.spreaker.com/episode/tha-034-nine-tips-for-a-better-work-life-balance--20915007
Become an expert at work-life balance by making it a habit, planning for it. You’ve heard many of the principles in this episode but you may have never heard them in an unfiltered way from your industry peers.

Make the choice what you are going to be. Be the master of your business. Be the master of your family when you are with them.]]>https://remarkableresults.biz/?p=9588Wed, 27 Sep 2017 09:24:34 +0000Carm CapriottoIf you want Work Life Balance, first, you must BELIEVE that it's possible. Once you believe that it's possible, you must DECIDE that is what you want and set your INTENTION to make it so. Become an expert at work-life balance by making it a habit,...
Become an expert at work-life balance by making it a habit, planning for it. You’ve heard many of the principles in this episode but you may have never heard them in an unfiltered way from your industry peers.

Make the choice what you are going to be. Be the master of your business. Be the master of your family when you are with them.]]>3012cleanfullhttps://www.spreaker.com/episode/tha-033-the-competition-you-don-t-see-coming-asa-cars-aapex-2017--20915005
What’s ahead in the ever-changing aftermarket will have a big impact on your business if you are not prepared. If you have a strong network, are well read and keep your finger on the pulse of the industry; you may have an inkling what your business will look like in the next 5 to 10 years. To affirm this or to hear from our industries leadership Listen hard to this discussion.

This Academy has a special impact as we talk about the ASA-CARS event at AAPEX2017 in November 2017.]]>https://remarkableresults.biz/?p=9550Wed, 20 Sep 2017 09:37:35 +0000Carm CapriottoLearn about ‘The Competition You Don’t See Coming: What Will It Take To Own Your Own Customers”. There are big changes happening … are you prepared? What’s ahead in the ever-changing aftermarket will have a big impact on your business if you are not...
What’s ahead in the ever-changing aftermarket will have a big impact on your business if you are not prepared. If you have a strong network, are well read and keep your finger on the pulse of the industry; you may have an inkling what your business will look like in the next 5 to 10 years. To affirm this or to hear from our industries leadership Listen hard to this discussion.

This Academy has a special impact as we talk about the ASA-CARS event at AAPEX2017 in November 2017.]]>2440cleanfullhttps://www.spreaker.com/episode/tha-032-aftermarket-brakes-for-breasts-program-can-one-repair-shop-make-a-difference-in-the-fight-against-breast-cancer-you-bet--20915201
Yes you have many philanthropic commitments in your community and you are so very proud of your efforts, but consider this is an industry program started as a total grass roots program by aftermarket service professionals and as a total volunteer effort with 100% of funds the raised going to breast cancer vaccine research.]]>https://remarkableresults.biz/?p=9490Wed, 13 Sep 2017 01:27:49 +0000Carm CapriottoIs it time to get involved in an industry wide fundraiser where 100% of the monies raised go to research on a breast cancer vaccine? Yes you have many philanthropic commitments in your community and you are so very proud of your efforts, but consider...
Yes you have many philanthropic commitments in your community and you are so very proud of your efforts, but consider this is an industry program started as a total grass roots program by aftermarket service professionals and as a total volunteer effort with 100% of funds the raised going to breast cancer vaccine research.]]>2375cleanfullhttps://www.spreaker.com/episode/tha-031-twelve-tips-on-holding-great-team-meetings--20915015
Many superior take-a-ways in this Academy lesson. If you are contemplating holding meetings or are holding them and you want to check in on other strategies, this is the perfect seminar.

Your team must know how important their presence is in a meeting. Meetings can help you innovate and stay in touch with the needs of your people and you can share the needs of the company.

Also, innovation requires you need to stick stuff up on the wall and meetings is a great place to make that happen. Always remember to never hog the meeting. Share the wealth. Everyone talks. Many different styles from a casual to formal agendas. Always remember the meeting is for your people.]]>https://remarkableresults.biz/?p=9467Wed, 06 Sep 2017 09:22:00 +0000Carm CapriottoCommunications is the driving foundation of what meetings are about. Many superior take-a-ways in this Academy lesson. If you are contemplating holding meetings or are holding them and you want to check in on other strategies, this is the perfect...
Many superior take-a-ways in this Academy lesson. If you are contemplating holding meetings or are holding them and you want to check in on other strategies, this is the perfect seminar.

Your team must know how important their presence is in a meeting. Meetings can help you innovate and stay in touch with the needs of your people and you can share the needs of the company.

Also, innovation requires you need to stick stuff up on the wall and meetings is a great place to make that happen. Always remember to never hog the meeting. Share the wealth. Everyone talks. Many different styles from a casual to formal agendas. Always remember the meeting is for your people.]]>2952cleanfullhttps://www.spreaker.com/episode/tha-030-nine-reasons-why-labor-rates-need-to-increase--20915186
A tough subject to discuss, however many great ideas shared on the mechanics of setting a labor rate, but most importantly being valued and getting paid for all that you know and do for your customer.

The correct labor is a big factor in profitability among other critical measures in a service business. Learn from the discussion.]]>https://remarkableresults.biz/?p=9390Wed, 30 Aug 2017 10:00:27 +0000Carm CapriottoIs Your Labor Rate Keeping Up with Inflation and Your Cost Doing Business? A tough subject to discuss, however many great ideas shared on the mechanics of setting a labor rate, but most importantly being valued and getting paid for all that you know...
A tough subject to discuss, however many great ideas shared on the mechanics of setting a labor rate, but most importantly being valued and getting paid for all that you know and do for your customer.

The correct labor is a big factor in profitability among other critical measures in a service business. Learn from the discussion.]]>3033cleanfullhttps://www.spreaker.com/episode/tha-029-are-we-too-dependent-on-being-independent--20915169
Independence is a strength, however being Interdependent on each other can benefit the entire industry.

Being independent seems to breed us not working together to lift our image, improve labor rates, access to information, grow our people, share knowledge, tools and equipment.]]>https://remarkableresults.biz/?p=9334Wed, 23 Aug 2017 11:00:30 +0000Carm CapriottoIndividuality and entrepreneurialism is commanding but being inter-dependency can become a powerful positive force. Independence is a strength, however being Interdependent on each other can benefit the entire industry. Being independent seems to...
Independence is a strength, however being Interdependent on each other can benefit the entire industry.

Being independent seems to breed us not working together to lift our image, improve labor rates, access to information, grow our people, share knowledge, tools and equipment.]]>3091cleanfullhttps://www.spreaker.com/episode/tha-028-twenty-one-tips-to-get-an-edge-on-the-competition-part-1--20915155
In this Academy lesson get 21 TIPS that have been implemented before to help give you an edge over the competition. These are some very simple ideas that have been collected from successful service professionals in the industry.

Implementation will be the big payoff. If you listen to learn just one thing and do not implement you will not benefit from this listen.]]>https://remarkableresults.biz/?p=9297Wed, 16 Aug 2017 11:00:40 +0000Carm CapriottoDo you need a quick new idea that will give you an edge on your competition? In this Academy lesson get 21 TIPS that have been implemented before to help give you an edge over the competition. These are some very simple ideas that have been collected...
In this Academy lesson get 21 TIPS that have been implemented before to help give you an edge over the competition. These are some very simple ideas that have been collected from successful service professionals in the industry.

Implementation will be the big payoff. If you listen to learn just one thing and do not implement you will not benefit from this listen.]]>2736cleanfullhttps://www.spreaker.com/episode/tha-022-hiring-for-team-dynamics--20915144
Hiring the right team member continues the culture and team dynamic in your business. Hiring the wrong person can crash your culture and create friction in your team.

You need to hire slow and fire fast and hire for attitude, not aptitude; because we usually fire for attitude.

This team of aftermarket professionals brings their experience along with great advice on how to hire smart and for the long term.]]>https://remarkableresults.biz/?p=9252Thu, 10 Aug 2017 22:34:56 +0000Carm CapriottoWhat would you do differently if you knew you could never fire anyone? Hiring the right team member continues the culture and team dynamic in your business. Hiring the wrong person can crash your culture and create friction in your team. You need to...
Hiring the right team member continues the culture and team dynamic in your business. Hiring the wrong person can crash your culture and create friction in your team.

You need to hire slow and fire fast and hire for attitude, not aptitude; because we usually fire for attitude.

This team of aftermarket professionals brings their experience along with great advice on how to hire smart and for the long term.]]>3030cleanfullhttps://www.spreaker.com/episode/tha-027-performance-reviews-best-practices--20915151
Performance reviews for many business owners never get done. There are many reasons why not and this episode tackles them head on and the best way to get them done.

There is great wisdom from the Academy panel like the review starts at the interview, that reviews need to be used to create personal performance goals, reviews is a formal way to be sure accountability sticks, and your core values are the key points to apply all behavior against.

There are over 20 key talking points that will help you in your process or get you started on the right path. The panel agrees that becoming a better leader will be key to using performance reviews to grow your business culture with performance reviews]]>https://remarkableresults.biz/?p=9243Wed, 09 Aug 2017 17:47:27 +0000Carm CapriottoAre your Performance Reviews Creating the Best Behaviors from Your Team? Performance reviews for many business owners never get done. There are many reasons why not and this episode tackles them head on and the best way to get them done. There is...
Performance reviews for many business owners never get done. There are many reasons why not and this episode tackles them head on and the best way to get them done.

There is great wisdom from the Academy panel like the review starts at the interview, that reviews need to be used to create personal performance goals, reviews is a formal way to be sure accountability sticks, and your core values are the key points to apply all behavior against.

There are over 20 key talking points that will help you in your process or get you started on the right path. The panel agrees that becoming a better leader will be key to using performance reviews to grow your business culture with performance reviews]]>3107cleanfullhttps://www.spreaker.com/episode/tha-021-getting-things-done-a-discussion-on-the-challenges-of-time-management--20915140
Listen to three of your industry peers as they discuss their perspective on what it takes to accomplish their tasks and goals. You’ll hear about creating a theme day, tactics to get more done, time wasters, and a suggestion that if you try to do too many things you don’t do any of them well.

We all struggle with this in this time challenged, too much to do world. This episode will help you find methods and ideas to make you more productive.]]>https://remarkableresults.biz/?p=9225Mon, 07 Aug 2017 22:00:38 +0000Carm CapriottoAre You Getting Things Done? Do You Find it a Challenge to Finish Tasks? Listen to three of your industry peers as they discuss their perspective on what it takes to accomplish their tasks and goals. You’ll hear about creating a theme day, tactics to...
Listen to three of your industry peers as they discuss their perspective on what it takes to accomplish their tasks and goals. You’ll hear about creating a theme day, tactics to get more done, time wasters, and a suggestion that if you try to do too many things you don’t do any of them well.

We all struggle with this in this time challenged, too much to do world. This episode will help you find methods and ideas to make you more productive.]]>3126cleanfullhttps://www.spreaker.com/episode/tha-026-succession-planning-the-next-generation-entrepreneurs--20915047
Bob Ward from Wardden LLC and former shop owner Russel Andrew bring a few building blocks of succession to the Academy. The message is strong: you need to start NOW to plan on getting your business to succeed without you.

Seventy percent of business owners in the next 20 years will depart their business in many different ways if there is no planning. They must nurture and retain their key leaders and motivate them.

Owners struggle emotionally about leaving their business; because they started with nothing and there is a big attachment to their successes over the years. Owners must think about the joy of leaving their business and seeing their legacy to continue.]]>https://remarkableresults.biz/?p=9116Thu, 03 Aug 2017 20:28:38 +0000Carm CapriottoAre Your Succession Plans Solid? Are You Ready To Leave Your Business To The Next Generation? Bob Ward from Wardden LLC and former shop owner Russel Andrew bring a few building blocks of succession to the Academy. The message is strong: you need to...
Bob Ward from Wardden LLC and former shop owner Russel Andrew bring a few building blocks of succession to the Academy. The message is strong: you need to start NOW to plan on getting your business to succeed without you.

Seventy percent of business owners in the next 20 years will depart their business in many different ways if there is no planning. They must nurture and retain their key leaders and motivate them.

Owners struggle emotionally about leaving their business; because they started with nothing and there is a big attachment to their successes over the years. Owners must think about the joy of leaving their business and seeing their legacy to continue.]]>3052cleanfullhttps://www.spreaker.com/episode/tha-020-how-to-sell-250k-mile-maintenance-save-your-customers-thousands--20915041
We keep our largest investment for many years so why not our cars. This panel had a great discussion on the pros of helping your customer extend the life of their vehicles. The numbers are key and when you can show the ROI or savings to your customer they start to understand.

We know the benefits so it is your job to engage and show the customer how you can help extend the life of their vehicle and engage them in a disciplined maintenance program at your shop.]]>https://remarkableresults.biz/?p=9046Sun, 30 Jul 2017 18:40:40 +0000Carm CapriottoCustomers need to see and understand the data on how they can save enormous money if they kept their car for 12 years. We keep our largest investment for many years so why not our cars. This panel had a great discussion on the pros of helping your...
We keep our largest investment for many years so why not our cars. This panel had a great discussion on the pros of helping your customer extend the life of their vehicles. The numbers are key and when you can show the ROI or savings to your customer they start to understand.

We know the benefits so it is your job to engage and show the customer how you can help extend the life of their vehicle and engage them in a disciplined maintenance program at your shop.]]>2892cleanfullhttps://www.spreaker.com/episode/tha-025-disaster-planning-and-preparedness--20915028
Business interrupters come in many forms. Natural, environment, death of owner, spouse or partner, surgery, accident, illness or even loss of a key employee.

This Academy lesson discusses: why you should plan, do you need a formalized approach, do you have plans for a normal business operation that can be followed and who makes the decisions.
It is said that business interrupters will happen (Not if but when). Will you be prepared?]]>https://remarkableresults.biz/?p=9059Wed, 26 Jul 2017 11:00:55 +0000Carm CapriottoAre you prepared for a disaster? Business interrupters come in many forms. Natural, environment, death of owner, spouse or partner, surgery, accident, illness or even loss of a key employee. This Academy lesson discusses: why you should plan, do you...
Business interrupters come in many forms. Natural, environment, death of owner, spouse or partner, surgery, accident, illness or even loss of a key employee.

This Academy lesson discusses: why you should plan, do you need a formalized approach, do you have plans for a normal business operation that can be followed and who makes the decisions.
It is said that business interrupters will happen (Not if but when). Will you be prepared?]]>2449cleanfullhttps://www.spreaker.com/episode/tha-019-where-will-we-find-our-future-automotive-instructors--20915025
This all-star panel tackled this problem head on. Where will the experience at the educator level come from when you need certain certifications. Will working technicians consider this as a career move and invest in the time and money to meet the teaching certification standards.

We may drive experienced and knowledgeable people away because of the needed certifications, pay and admin requirements. This topic is as important to discuss as the technician shortage.

Please have this discussion, with administrators, at the local college and high school level.]]>https://remarkableresults.biz/?p=9040Mon, 24 Jul 2017 18:14:38 +0000Carm CapriottoWhere Will We Find Our Future Automotive Instructors? This all-star panel tackled this problem head on. Where will the experience at the educator level come from when you need certain certifications. Will working technicians consider this as a career...
This all-star panel tackled this problem head on. Where will the experience at the educator level come from when you need certain certifications. Will working technicians consider this as a career move and invest in the time and money to meet the teaching certification standards.

We may drive experienced and knowledgeable people away because of the needed certifications, pay and admin requirements. This topic is as important to discuss as the technician shortage.

Please have this discussion, with administrators, at the local college and high school level.]]>3257cleanfullhttps://www.spreaker.com/episode/tha-024-quality-controls-why-it-matters-for-retention-reputation--20915054
A top lesson from three aftermarket colleagues who understand the value and need for a great quality control process. They leave no doubt why you need to adopt and improve your quality controls.
Tough love discussion that covers the importance of measuring your QC to help reduce mistakes (we are human we all make them) and how QC brings accountability to your overall processes. Investing in your QC program is as good as getting a five start on-line review. If you don’t you may be wiping up a two-star review.

Most shops do a great job fixing cars. That is not good enough anymore. Many more great take-a-ways that will fill up a yellow pad.]]>https://remarkableresults.biz/?p=9011Wed, 19 Jul 2017 16:05:00 +0000Carm CapriottoWhy Great Quality Controls Matters for Customer Retention and Shop Reputation. A top lesson from three aftermarket colleagues who understand the value and need for a great quality control process. They leave no doubt why you need to adopt and improve...
A top lesson from three aftermarket colleagues who understand the value and need for a great quality control process. They leave no doubt why you need to adopt and improve your quality controls.
Tough love discussion that covers the importance of measuring your QC to help reduce mistakes (we are human we all make them) and how QC brings accountability to your overall processes. Investing in your QC program is as good as getting a five start on-line review. If you don’t you may be wiping up a two-star review.

Most shops do a great job fixing cars. That is not good enough anymore. Many more great take-a-ways that will fill up a yellow pad.]]>2938cleanfullhttps://www.spreaker.com/episode/tha-018-asa-connected-cars-detroit-may-2017--20915088
ASA held an important industry event in May 2017 in Detroit, Michigan. Is was the ASA Connected CARS program. Presentations from Delphi, ETI, GM, Mahle, and Bosch highlighted the event as the future of ADAS and Autonomous Vehicles (AV) was discussed.

The Academy panel includes event organizer Donny Seyfer, shop owners Peter Rudloff, Craig O’Neill and technician Dave Wagner. Listen to your colleagues perspective on their take-a-ways from Connected CARS Detroit and how they see the opportunities shaping up the future of the aftermarket.]]>https://remarkableresults.biz/?p=9001Wed, 19 Jul 2017 15:21:32 +0000Carm CapriottoWhat is Your Knowledge Quotient on the Connected Car? ASA held an important industry event in May 2017 in Detroit, Michigan. Is was the ASA Connected CARS program. Presentations from Delphi, ETI, GM, Mahle, and Bosch highlighted the event as the...
ASA held an important industry event in May 2017 in Detroit, Michigan. Is was the ASA Connected CARS program. Presentations from Delphi, ETI, GM, Mahle, and Bosch highlighted the event as the future of ADAS and Autonomous Vehicles (AV) was discussed.

The Academy panel includes event organizer Donny Seyfer, shop owners Peter Rudloff, Craig O’Neill and technician Dave Wagner. Listen to your colleagues perspective on their take-a-ways from Connected CARS Detroit and how they see the opportunities shaping up the future of the aftermarket.]]>2556cleanfullhttps://www.spreaker.com/episode/tha-017-what-happens-when-the-phone-rings--20915056
Are you prepared with a clear mind and a clear and confident message? A big moment of truth with your customers is that interaction with the phone call.

Set yourself up to make a strong impact with every phone call. Focus, don’t multi-task, and practice your script and prepare to solve your customers' problem.]]>https://remarkableresults.biz/?p=8973Mon, 17 Jul 2017 01:18:31 +0000Carm CapriottoWhat Happens When The Phone Rings? Are you prepared with a clear mind and a clear and confident message? A big moment of truth with your customers is that interaction with the phone call. Set yourself up to make a strong impact with every phone...
Are you prepared with a clear mind and a clear and confident message? A big moment of truth with your customers is that interaction with the phone call.

Set yourself up to make a strong impact with every phone call. Focus, don’t multi-task, and practice your script and prepare to solve your customers' problem.]]>3154cleanfullhttps://www.spreaker.com/episode/tha-023-social-media-how-to-strategies--20915066
Carrie-Lynn Rodenberg, Greg Buckley and Ron Haugen discuss their views on the power of social media. They talk about the value of posting, how they do it, the frequency, and where they get content. The panel discusses the long term viability of websites and the growth and power of Facebook and Google into the future.

Greg Buckley shares his five “E’s”: Educate, Engage, Entertain, Entice and Elevate as it relates to Social Media. Ron Haugen shares his inspirations for posts and a sure method to grow your likes.]]>https://remarkableresults.biz/?p=8960Wed, 12 Jul 2017 08:30:37 +0000Carm CapriottoThis Academy Panel says Social Media is the Most Important Marketing Tools at your Disposal. Carrie-Lynn Rodenberg, Greg Buckley and Ron Haugen discuss their views on the power of social media. They talk about the value of posting, how they do it,...
Carrie-Lynn Rodenberg, Greg Buckley and Ron Haugen discuss their views on the power of social media. They talk about the value of posting, how they do it, the frequency, and where they get content. The panel discusses the long term viability of websites and the growth and power of Facebook and Google into the future.

Greg Buckley shares his five “E’s”: Educate, Engage, Entertain, Entice and Elevate as it relates to Social Media. Ron Haugen shares his inspirations for posts and a sure method to grow your likes.]]>3322cleanfullhttps://www.spreaker.com/episode/tha-016-lean-processes-relentlessly-work-on-eliminating-waste--20915064
Lean processes minimize technician activity outside of their work bay, creates uniformity in all communication pieces between service writers and technicians, can benefit the shop by hiring alternative staff for cleaning needs throughout the shop.

Lean also help you realize the value in the placement of equipment throughout the shop space and why it makes for a more efficient operation. Be sure to match the correct technician to every job when possible, play to their strengths … and so much more.]]>https://remarkableresults.biz/?p=8877Thu, 06 Jul 2017 22:30:13 +0000Carm CapriottoA commitment to Lean Process Improvement will yield a better customer experience. Lean processes minimize technician activity outside of their work bay, creates uniformity in all communication pieces between service writers and technicians, can...
Lean processes minimize technician activity outside of their work bay, creates uniformity in all communication pieces between service writers and technicians, can benefit the shop by hiring alternative staff for cleaning needs throughout the shop.

Lean also help you realize the value in the placement of equipment throughout the shop space and why it makes for a more efficient operation. Be sure to match the correct technician to every job when possible, play to their strengths … and so much more.]]>2812cleanfullhttps://www.spreaker.com/episode/tha-015-how-to-improve-employee-loyalty--20915062
Listen to Ryan Clo, Dwayne Myers and Jude Larson talk about the power of gratitude, the importance of sharing your vision, creating a powerful work environment, the value of training for personal improvement, pay and bonus programs, mentoring and why you need to share your numbers.]]>https://remarkableresults.biz/?p=8874Thu, 06 Jul 2017 21:17:34 +0000Carm CapriottoHow to Improve Employee Loyalty and create engaged team members. Listen to Ryan Clo, Dwayne Myers and Jude Larson talk about the power of gratitude, the importance of sharing your vision, creating a powerful work environment, the value of training...
Listen to Ryan Clo, Dwayne Myers and Jude Larson talk about the power of gratitude, the importance of sharing your vision, creating a powerful work environment, the value of training for personal improvement, pay and bonus programs, mentoring and why you need to share your numbers.]]>2917cleanfullhttps://www.spreaker.com/episode/tha-014-customer-retention-strategies--20915060
Listen to this great lesson on customer retention and marketing from Gene Morrill, Ron Haugen and Maylan Newton as they bring to the forefront, customer marketing budgets and a yearlong plan, social media, special events, car care clinics and digital service reminder.

Many great ideas to jump start or re-invent your customer retention strategy.]]>https://remarkableresults.biz/?p=8871Thu, 06 Jul 2017 20:17:09 +0000Carm CapriottoDo you have a customer avatar, a profile of your ideal customer? Listen to this great lesson on customer retention and marketing from Gene Morrill, Ron Haugen and Maylan Newton as they bring to the forefront, customer marketing budgets and a yearlong...
Listen to this great lesson on customer retention and marketing from Gene Morrill, Ron Haugen and Maylan Newton as they bring to the forefront, customer marketing budgets and a yearlong plan, social media, special events, car care clinics and digital service reminder.

Many great ideas to jump start or re-invent your customer retention strategy.]]>3075cleanfullhttps://www.spreaker.com/episode/tha-013-expense-control-best-practices--20915058https://remarkableresults.biz/?p=8809Thu, 29 Jun 2017 03:02:04 +0000Carm CapriottoExpense Control and Other Money Saving Ideas. This Town Hall Academy hits on budgets, expense control being a team effort, expense leakage, delegating certain tasks, When an expense is not an expense and developing relationships in the community among...2480cleanfullhttps://www.spreaker.com/episode/tha-012-what-keeps-you-up-at-night--20915071
You need to get out ahead of change and set the vision for your company. Paying attention to every business opportunity and challenge along with technology, business culture and finding and keeping good people helps you sleep well. The occasional 2 AM get up ‘thought’ just may signal an important strategy to pay attention to.]]>https://remarkableresults.biz/?p=8835Thu, 29 Jun 2017 01:01:26 +0000Carm CapriottoWhat Keeps You Up At Night? Is a metaphor on what we are concerned with as the world changes at unprecedented speeds. You need to get out ahead of change and set the vision for your company. Paying attention to every business opportunity and...
You need to get out ahead of change and set the vision for your company. Paying attention to every business opportunity and challenge along with technology, business culture and finding and keeping good people helps you sleep well. The occasional 2 AM get up ‘thought’ just may signal an important strategy to pay attention to.]]>2950cleanfullhttps://www.spreaker.com/episode/tha-011-your-website-tactics-to-improve--20915093
Great talk on being mobile, Google Analytics, SEO, review marketing being sure your site converts customers, website design, analytics and call tracking, and working with Google Premier Partners.]]>https://remarkableresults.biz/?p=8801Wed, 28 Jun 2017 23:00:04 +0000Carm CapriottoYour Website – Tactics to improve Traffic and other Tech Talk as discussed by two industry experts, Danny Sanchez from Auto Shop Solutions and Todd Westerlund, CEO of Kukui. Along with shop owners Ryan Clo from Dubwerx in Cincinnati, OH and Doug...
Great talk on being mobile, Google Analytics, SEO, review marketing being sure your site converts customers, website design, analytics and call tracking, and working with Google Premier Partners.]]>3125cleanfullhttps://www.spreaker.com/episode/tha-010-car-care-clinics-for-women--20915098
Learn from aftermarket professionals that understand the women customer and have held successful women events.
Get the Why, Who, What, When and How to run a successful Women’s event at your professional shop.]]>https://remarkableresults.biz/?p=8821Wed, 28 Jun 2017 22:11:50 +0000Carm CapriottoCar Care Clinics for Women: Why do them and What is the Benefit to the Shop? Learn from aftermarket professionals that understand the women customer and have held successful women events. Get the Why, Who, What, When and How to run a successful...
Learn from aftermarket professionals that understand the women customer and have held successful women events.
Get the Why, Who, What, When and How to run a successful Women’s event at your professional shop.]]>2269cleanfullhttps://www.spreaker.com/episode/tha-009-ase-value-proposition-consumer-shop-owner-technician--20915104
Join ASE’s Trish Serratore and shop owners Amy Mattinat and Eric Carlson in an important discussion on the value proposition of ASE. We talk consumer education, the importance of messaging from the top down has a big factor if the technicians will keep up their certifications and become a Master Technician. The discussion flows to consumer awareness and the new ASE site geared to consumer knowledge and awareness of ASE.

ASE has been around since 1972. They are the only industry driven credentials in the industry. Getting behind ASE certifications will be a strong differentiator as technology and the skilled workforce]]>https://remarkableresults.biz/?p=8762Sun, 18 Jun 2017 01:30:57 +0000Carm CapriottoDo the consumers, technicians and shop owners appreciate the value ASE brings to the aftermarket? This Academy forum takes on this question. Join ASE’s Trish Serratore and shop owners Amy Mattinat and Eric Carlson in an important discussion on the...
Join ASE’s Trish Serratore and shop owners Amy Mattinat and Eric Carlson in an important discussion on the value proposition of ASE. We talk consumer education, the importance of messaging from the top down has a big factor if the technicians will keep up their certifications and become a Master Technician. The discussion flows to consumer awareness and the new ASE site geared to consumer knowledge and awareness of ASE.

ASE has been around since 1972. They are the only industry driven credentials in the industry. Getting behind ASE certifications will be a strong differentiator as technology and the skilled workforce]]>2883cleanfullhttps://www.spreaker.com/episode/tha-008-concierge-service-the-next-frontier--20915099
The Academy panel discusses a commitment to customer service that must start from a quality business culture or code of conduct. Learn about certain tactics that will make your shop stand at the top of the list as you show your customer uncompromising differentiation.]]>https://remarkableresults.biz/?p=7379Sun, 18 Jun 2017 01:00:25 +0000Carm CapriottoIs Your Customer Service Exceptional? Need to Lead in Your Market? The Academy panel discusses a commitment to customer service that must start from a quality business culture or code of conduct. Learn about certain tactics that will make your shop...
The Academy panel discusses a commitment to customer service that must start from a quality business culture or code of conduct. Learn about certain tactics that will make your shop stand at the top of the list as you show your customer uncompromising differentiation.]]>2843cleanfullhttps://www.spreaker.com/episode/tha-006-managing-a-negative-on-line-review--20915101
Bad reviews do happen and these are great learning moments for the entire company. Every segment of the company is under scrutiny with a bad review. From business culture, your customer service commitment, your processes, procedures and systems.

It is also important to be sure you are doing business with your ideal customer. Not every customer was meant to do business with you. Create your ‘avatar’ customer and stick to it.]]>https://remarkableresults.biz/?p=7374Sun, 18 Jun 2017 00:30:34 +0000Carm CapriottoThese industry colleagues agree to never ignore and learn from a bad review. Bad reviews do happen and these are great learning moments for the entire company. Every segment of the company is under scrutiny with a bad review. From business culture,...
Bad reviews do happen and these are great learning moments for the entire company. Every segment of the company is under scrutiny with a bad review. From business culture, your customer service commitment, your processes, procedures and systems.

It is also important to be sure you are doing business with your ideal customer. Not every customer was meant to do business with you. Create your ‘avatar’ customer and stick to it.]]>3216cleanfullhttps://www.spreaker.com/episode/tha-005-must-attend-training-conferences--20915130
There are many choices for aftermarket technical training. Technicians need to schedule a minimum one major event a year. Our panel of experts touch on the need for training policies, budgets and supporting the vendors that make these events affordable. Also discussion points on Vision Hi-Tech Training and Expo and Automechanika.]]>https://remarkableresults.biz/?p=7371Sat, 17 Jun 2017 23:57:56 +0000Carm CapriottoHaving a strong training culture is an important discussion point in this Town Hall Academy. There are many choices for aftermarket technical training. Technicians need to schedule a minimum one major event a year. Our panel of experts touch on the...
There are many choices for aftermarket technical training. Technicians need to schedule a minimum one major event a year. Our panel of experts touch on the need for training policies, budgets and supporting the vendors that make these events affordable. Also discussion points on Vision Hi-Tech Training and Expo and Automechanika.]]>2801cleanfullhttps://www.spreaker.com/episode/tha-004-preparing-your-business-for-sale--20915126
Join Gary Plimmer, Ron Haugen and Bob Greenwood for this very frank and game changing Academy forum.]]>https://remarkableresults.biz/?p=7367Mon, 12 Jun 2017 23:30:40 +0000Carm CapriottoPreparing Your Business For Sale brings real world experience from a shop owner that just sold his business, one that is starting his succession plan and a business coach and consultant to bring the objective and metrics to this discussion. Join Gary...
Join Gary Plimmer, Ron Haugen and Bob Greenwood for this very frank and game changing Academy forum.]]>3130cleanfullhttps://www.spreaker.com/episode/tha-003-top-qualities-of-a-service-adviser--20915117
Listen to a discussion with Ron Haugen from Westside Auto Pros in Des Moines Iowa and John Epstein from John’s Automotive Care in San Diego, CA.

Why should advisers understand and monitor their benchmarks, establish goals, and have access to them? They need to be able to connect with a broad range of people and personalities to include the customers, fellow coworkers and vendors. Service advisers also need to be able to stay calm under pressure and handle all the minor details. Many more learning moments presented by your industry colleagues.]]>https://remarkableresults.biz/?p=7350Mon, 12 Jun 2017 23:00:48 +0000Carm CapriottoThe service adviser has an important role in the automotive service industry. Listen to a discussion with Ron Haugen from Westside Auto Pros in Des Moines Iowa and John Epstein from John’s Automotive Care in San Diego, CA. Why should advisers...
Listen to a discussion with Ron Haugen from Westside Auto Pros in Des Moines Iowa and John Epstein from John’s Automotive Care in San Diego, CA.

Why should advisers understand and monitor their benchmarks, establish goals, and have access to them? They need to be able to connect with a broad range of people and personalities to include the customers, fellow coworkers and vendors. Service advisers also need to be able to stay calm under pressure and handle all the minor details. Many more learning moments presented by your industry colleagues.]]>2740cleanfullhttps://www.spreaker.com/episode/tha-002-resolutions--20915132
Join Barry Barrett Director of Training at RLO, Bill Nalu owner of Interstate Auto care in Madison Heights, MI and Jerry Kubitsky from Summit Transmission of La Mesa, CA]]>https://remarkableresults.biz/?p=7267Mon, 12 Jun 2017 22:40:55 +0000Carm CapriottoResolutions are set at the beginning of the year and broken within weeks. This discussion from your industry peers shows how to create and hold on to your resolutions/goals and make things happen. Join Barry Barrett Director of Training at RLO, Bill...
Join Barry Barrett Director of Training at RLO, Bill Nalu owner of Interstate Auto care in Madison Heights, MI and Jerry Kubitsky from Summit Transmission of La Mesa, CA]]>2836cleanfullhttps://www.spreaker.com/episode/tha-001-how-to-improve-customer-loyalty--20915137
In this episode we talk with Jody DeVere, CEO of Ask Patty, shop owner Greg Skolnik from Motor Works in Rockville, MD and John Eppstein owner of John’s Automotive Care in San Diego, CA.

Jody, Greg and John shared their tactics and strategies to build a loyal customer following.]]>https://remarkableresults.biz/?p=7153Mon, 12 Jun 2017 22:14:26 +0000Carm CapriottoAll business strives to build customer Loyalty. In this episode we talk with Jody DeVere, CEO of Ask Patty, shop owner Greg Skolnik from Motor Works in Rockville, MD and John Eppstein owner of John’s Automotive Care in San Diego, CA. Jody, Greg and...
In this episode we talk with Jody DeVere, CEO of Ask Patty, shop owner Greg Skolnik from Motor Works in Rockville, MD and John Eppstein owner of John’s Automotive Care in San Diego, CA.

Jody, Greg and John shared their tactics and strategies to build a loyal customer following.]]>2688cleanfull