https://www.spreaker.com/show/customer-experience-radioenBusinessCopyright Stone Paytonhttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/ddd17ed4eeba71bc29bc9ed96b338627.jpghttps://www.spreaker.com/show/customer-experience-radioWed, 17 Jun 2026 06:34:56 +0000Stone PaytonStone Paytonfeeds@spreaker.comCustomer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer...falseepisodichttps://www.spreaker.com/episode/customer-experience-radio-welcomes-matthew-s-harrison-with-jackson-healthcare-and-amy-otto-with-virtualmed-staff--44571379https://businessradiox.com/?post_type=podcast&p=139267Fri, 30 Apr 2021 11:14:20 +0000Stone PaytonMatthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive...2193jackson healthcare,virtualmed stafffalsefullhttps://www.spreaker.com/episode/customer-experience-radio-april-28-2021--44543641https://api.spreaker.com/episode/44543641Wed, 28 Apr 2021 17:58:14 +0000Stone Payton2197falsefullhttps://www.spreaker.com/episode/customer-experience-tip-surprise-and-delight--44146299https://businessradiox.com/?post_type=podcast&p=136051Thu, 01 Apr 2021 13:45:34 +0000Stone PaytonCX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today's customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and...104falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-author-and-customer-retention-expert-joey-coleman--44058684https://businessradiox.com/?post_type=podcast&p=138277Fri, 26 Mar 2021 06:54:52 +0000Stone PaytonWhen organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers' experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is...2994customer retention,joey colemanfalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-3-24-21--44034085https://api.spreaker.com/episode/44034085Wed, 24 Mar 2021 15:02:05 +0000Stone Payton2998falsefullhttps://www.spreaker.com/episode/customer-experience-tip-anticipate-wishes--43948099https://businessradiox.com/?post_type=podcast&p=136050Thu, 18 Mar 2021 13:45:12 +0000Stone PaytonCX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this is...94falsefullhttps://www.spreaker.com/episode/customer-experience-tip-offer-stability-control-and-certainty--43736108https://businessradiox.com/?post_type=podcast&p=136049Thu, 04 Mar 2021 14:45:56 +0000Stone PaytonCX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is offer stability control and certainty. Please tell us more. Jill Heineck: [00:00:15] You know, when...79falsefullhttps://www.spreaker.com/episode/customer-experience-tip-manage-expectations-not-people--43527620https://businessradiox.com/?post_type=podcast&p=136048Thu, 18 Feb 2021 14:45:05 +0000Stone PaytonCX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one's a doozy, and...79falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-theo-gilbert-jamison-with-performance-solutions-by-design--43406460https://businessradiox.com/?post_type=podcast&p=136852Thu, 11 Feb 2021 19:04:07 +0000Stone PaytonTheo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from...2415falsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-2-5-21--43303453https://api.spreaker.com/episode/43303453Fri, 05 Feb 2021 15:01:35 +0000Stone Payton2422falsefullhttps://www.spreaker.com/episode/customer-experience-tip-it-s-not-a-transaction-but-an-intersection--43285479https://businessradiox.com/?post_type=podcast&p=135983Thu, 04 Feb 2021 14:45:41 +0000Stone PaytonCX Tip: It's Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is it's not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14] Well,...86falsefullhttps://www.spreaker.com/episode/customer-experience-tip-win-win--43166155https://businessradiox.com/?post_type=podcast&p=135980Thu, 28 Jan 2021 14:45:21 +0000Stone PaytonCX Tip: Win Win Transcript Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today's customer experience tip is a win-win or no deal. Please tell us more. Jill Heineck: [00:00:14] Thanks Lee. Yes. So, today's tip win-win or no deal,...70win winfalsefullhttps://www.spreaker.com/episode/tactical-tip-can-you-explain-what-a-reverse-offer-is--42934082https://businessradiox.com/?post_type=podcast&p=132551Thu, 14 Jan 2021 14:45:31 +0000Stone PaytonJill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, can you...90falsefullhttps://www.spreaker.com/episode/tactical-tip-what-s-this-i-am-hearing-about-selling-my-house-virtually--42739456https://businessradiox.com/?post_type=podcast&p=132550Thu, 31 Dec 2020 14:45:12 +0000Stone PaytonJill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, what's this...87falsefullhttps://www.spreaker.com/episode/customer-experience-lessons-learned-from-tony-hsieh--42553285https://businessradiox.com/?post_type=podcast&p=135493Fri, 18 Dec 2020 10:34:32 +0000Stone PaytonTony Hsieh s rise to business icon is the stuff of entrepreneurial legend. After a stint running a pizza business while at Harvard University in 1994, Hsieh headed west to found LinkExchange, an online advertising cooperative, which he later sold to...1775falsefullhttps://www.spreaker.com/episode/tactical-tip-how-will-i-know-what-comes-next-throughout-the-process--42545528https://businessradiox.com/?post_type=podcast&p=132549Thu, 17 Dec 2020 14:45:10 +0000Stone PaytonJill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, how will I...85falsefullhttps://www.spreaker.com/episode/live-broadcast-cx-radio-12-14-20--42481443https://api.spreaker.com/episode/42481443Mon, 14 Dec 2020 15:03:56 +0000Stone Payton1780falsefullhttps://www.spreaker.com/episode/tactical-tip-what-is-the-showing-process--42297289https://businessradiox.com/?post_type=podcast&p=132548Thu, 03 Dec 2020 14:45:02 +0000Stone PaytonJill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, what is the...107falsefullhttps://www.spreaker.com/episode/tactical-tip-what-are-the-visuals-you-will-use-to-promote-my-property--42059167https://businessradiox.com/?post_type=podcast&p=132547Thu, 19 Nov 2020 14:45:30 +0000Stone PaytonJill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:03] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, what are the...92falsefullhttps://www.spreaker.com/episode/tactical-tip-what-information-do-i-need-to-get-my-listing-started--41810020https://businessradiox.com/?post_type=podcast&p=132546Thu, 05 Nov 2020 14:45:12 +0000Stone PaytonJill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:06] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Cantor. Jill, today's question is, what...94falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-hotelier-and-director-of-operational-excellence-leticia-tavares--41773520https://businessradiox.com/?post_type=podcast&p=134136Tue, 03 Nov 2020 12:27:25 +0000Stone PaytonLeticia Tavares is a Hotelier and Harvard MBA Grad, originally from Brazil. Since 2016 she has been working in the Travel & Hospitality industry, and she is currently the Director of Operational Excellence in a large hotel in Atlanta. Find out more...2530falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-brady-sandahl-with-kw-luxury-homes-and-debbie-sharp-with-the-sharp-group--41591679https://businessradiox.com/?post_type=podcast&p=133841Thu, 22 Oct 2020 17:32:59 +0000Stone PaytonBrady Sandahl of KW Luxury Homes in Palm Springs, California is widely recognized as one of the leading forces in the Greater Palm Springs, CA/Coachella Valley real estate market, and in 2019, his group was recognized as being Coachella Valley's...3145falsefullhttps://www.spreaker.com/episode/tactical-tip-how-much-time-do-i-need-to-prep-my-home-for-market--41587612https://businessradiox.com/?post_type=podcast&p=132545Thu, 22 Oct 2020 13:45:46 +0000Stone PaytonJill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, how much...76falsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-10-21-20--41573050https://api.spreaker.com/episode/41573050Wed, 21 Oct 2020 18:06:54 +0000Stone Payton3149falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-david-wachs-with-handwrytten--41454289https://businessradiox.com/?post_type=podcast&p=133487Wed, 14 Oct 2020 09:39:57 +0000Stone PaytonA serial entrepreneur, David Wach's latest venture, Handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from your...2618falsefullhttps://www.spreaker.com/episode/tactical-tip-how-do-you-maximize-my-listing-s-online-exposure--41367741https://businessradiox.com/?post_type=podcast&p=132543Thu, 08 Oct 2020 13:45:06 +0000Stone PaytonJill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips for Selling Your House in Today's Environment. I'm Lee Kantor. Jill, today's question is, how do you...83falsefullhttps://www.spreaker.com/episode/tactical-tip-in-absence-of-traditional-open-houses-how-do-you-attract-buyers--41101273https://businessradiox.com/?post_type=podcast&p=132542Thu, 24 Sep 2020 13:45:55 +0000Stone PaytonJill Heineck's Tactical Tips for Selling Your House in Today's Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips for Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, in the...88falsefullhttps://www.spreaker.com/episode/tactical-tip-how-do-i-sell-my-house-safely-during-covid--40817944https://businessradiox.com/?post_type=podcast&p=132438Thu, 10 Sep 2020 14:00:36 +0000Stone PaytonTranscript Lee Kantor: [00:00:05] Welcome to Jill Heineck's Tactical Tips For Selling Your House In Today's Environment. I'm Lee Kantor. Jill, today's question is, how do I sell my house safely during COVID? Jill Heineck: [00:00:18] Thanks, Lee. The...109falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-leadership-coach-and-author-jason-young--40424162https://businessradiox.com/?post_type=podcast&p=131753Thu, 20 Aug 2020 16:01:20 +0000Stone PaytonJason Young helps organizations create remarkable customer experiences and grow their leaders. He is the author of four books and creator of the Saturday Rundown, a resource delivered to your inbox with helpful ideas on hospitality and leadership....2625jason youngfalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-8-18-20--40386496https://api.spreaker.com/episode/40386496Tue, 18 Aug 2020 16:39:57 +0000Stone Payton2628falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-jay-papasan-with-papasan-properties-group--40058883https://businessradiox.com/?post_type=podcast&p=131244Thu, 30 Jul 2020 15:52:19 +0000Stone PaytonJay Papasan [Pap-uh-zan] is a bestselling author that serves as the vice president of learning for Keller Williams Realty International, the world s largest real estate company. He is also vice president of KellerINK and co-owner, alongside his wife...2140kellerink,keller williams,papasan properties groupfalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-7-28-20--40015497https://api.spreaker.com/episode/40015497Tue, 28 Jul 2020 13:35:10 +0000Stone Payton2182falsefullhttps://www.spreaker.com/episode/additional-brx-revenue-streams-coaching--40688750https://businessradiox.com/?p=130524Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_additional_brx_revenue_streams_coaching_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_additional_brx_revenue_streams_coaching_se.mp3 was automatically transcribed by Sonix with...109falsefullhttps://www.spreaker.com/episode/from-hub-to-node--40688745https://businessradiox.com/?p=130530Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_from_hub_to_node_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_from_hub_to_node_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms. This...135falsefullhttps://www.spreaker.com/episode/the-follow-up-challenge--40688742https://businessradiox.com/?p=132128Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_the_follow_up_challenge_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_the_follow_up_challenge_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text...79falsefullhttps://www.spreaker.com/episode/how-to-do-a-daily-podcast--40688741https://businessradiox.com/?p=130520Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_how_to_do_a_daily_podcast_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_how_to_do_a_daily_podcast_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text...201falsefullhttps://www.spreaker.com/episode/block-and-bundle--40688738https://businessradiox.com/?p=130533Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_block_and_bundle_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_block_and_bundle_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms. This...109falsefullhttps://www.spreaker.com/episode/understand-where-you-are-in-the-business-maturity-cycle--40688728https://businessradiox.com/?p=130921Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_understand_where_you_are_in_the_business_maturity_cycle_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_understand_where_you_are_in_the_business_maturity_cycle_se.mp3 was...73falsefullhttps://www.spreaker.com/episode/handling-the-money-question-before-value-has-been-set--40688721https://businessradiox.com/?p=132131Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_handling_the_money_question_before_value_has_been_established_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_handling_the_money_question_before_value_has_been_established_se.mp3...69falsefullhttps://www.spreaker.com/episode/ask-for-referrals-more-often--40688720https://businessradiox.com/?p=132136Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_ask_for_referrals_more_often_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_ask_for_referrals_more_often_se.mp3 was automatically transcribed by Sonix with the latest...128falsefullhttps://www.spreaker.com/episode/watch-the-tape--40688704https://businessradiox.com/?p=130514Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_watch_the_tape_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_watch_the_tape_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms. This...80falsefullhttps://www.spreaker.com/episode/remember-your-best-prospects--40688702https://businessradiox.com/?p=130526Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_remember_your_best_prospects_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_remember_your_best_prospects_se.mp3 was automatically transcribed by Sonix with the latest...99falsefullhttps://www.spreaker.com/episode/the-360-net--40688701https://businessradiox.com/?p=130517Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_the_360_degree_net_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_the_360_degree_net_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms. This...117falsefullhttps://www.spreaker.com/episode/don-t-be-the-low-price-provider--40688695https://businessradiox.com/?p=131298Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_dont_be_the_low_price_provider_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_dont_be_the_low_price_provider_se.mp3 was automatically transcribed by Sonix with the latest...102falsefullhttps://www.spreaker.com/episode/know-when-to-shut-up--40688688https://businessradiox.com/?p=131147Thu, 09 Jul 2020 09:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_know_when_to_shut_up_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_know_when_to_shut_up_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms....106falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-lauren-herring-with-impact-group--33302693https://businessradiox.com/?post_type=podcast&p=130133Thu, 25 Jun 2020 16:34:53 +0000Stone PaytonLauren Herring is CEO of IMPACT Group, the largest woman-owned career coaching company supporting over 200 Fortune 500 companies worldwide. Over the past 30 years, IMPACT Group has successfully helped hundreds of thousands of people find jobs. As...2551impact groupfalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-062420--32881200https://api.spreaker.com/episode/32881200Wed, 24 Jun 2020 13:59:40 +0000Stone Payton2792falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-shane-green-with-sgei--32245252https://businessradiox.com/?post_type=podcast&p=129964Sun, 21 Jun 2020 10:48:43 +0000Stone PaytonShane Green is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his...3211sgeifalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-061820--31695813https://api.spreaker.com/episode/31695813Thu, 18 Jun 2020 15:57:16 +0000Stone Payton3213falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-john-hightower-with-arch-tower--30444413https://businessradiox.com/?post_type=podcast&p=129765Fri, 12 Jun 2020 15:49:58 +0000Stone PaytonArch + Tower has served firms across various industries and sizes, notably Chick-fil-A and alongside the Founder of the Ritz-Carlton – Horst Schulze. In 2019, Arch + Tower was acquired by Frazier & Deeter, a nationally ranked accounting firm, with...2124falsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-6-11-20--30301402https://api.spreaker.com/episode/30301402Thu, 11 Jun 2020 15:52:10 +0000Stone Payton2132falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-nina-arnaiz-with-premia-relocation-mortgage--30269680https://businessradiox.com/?post_type=podcast&p=129710Thu, 11 Jun 2020 10:49:49 +0000Stone PaytonNina Arnaiz became President of Premia Relocation Mortgage in 2019 after holding several positions within Premia Relocation Mortgage. She is responsible for the overall execution and profitability of the company. She started with the company in 2002...2761premia relocation mortgagefalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-6-10-20--30158323https://api.spreaker.com/episode/30158323Wed, 10 Jun 2020 15:31:00 +0000Stone Payton2764falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-dr-randy-ross-with-remarkable-and-scott-maclellan-with-touchpoint-support-services--30158333https://businessradiox.com/?post_type=podcast&p=129681Wed, 10 Jun 2020 14:49:58 +0000Stone PaytonDr. Randy Ross is a compelling communicator, craftsman of culture, and bestselling author of multiple books, including his latest book entitled, Relationomics: Business Powered by Relationships. Working with brands like GE Appliances, Cox...2674falsefullhttps://www.spreaker.com/episode/live-broadcast-cx-radio-6-9-20--30003677https://api.spreaker.com/episode/30003677Tue, 09 Jun 2020 12:58:39 +0000Stone Payton2677falsefullhttps://www.spreaker.com/episode/focus-on-work-that-matters--40688754https://businessradiox.com/?p=128971Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_focus_on_work_that_matters_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_focus_on_work_that_matters_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text...99falsefullhttps://www.spreaker.com/episode/retention-surprise-and-delight--40688752https://businessradiox.com/?p=130510Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_retention_surprise_and_delight_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_retention_surprise_and_delight_se.mp3 was automatically transcribed by Sonix with the latest...110falsefullhttps://www.spreaker.com/episode/reactivate-create-special-pilot--40688751https://businessradiox.com/?p=129414Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_reactivate_create_special_pilot_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_reactivate_create_special_pilot_se.mp3 was automatically transcribed by Sonix with the latest...153falsefullhttps://www.spreaker.com/episode/managing-crisis--40688743https://businessradiox.com/?p=129032Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_managing_crisis_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_managing_crisis_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms. This...82falsefullhttps://www.spreaker.com/episode/reactivate-ask-for-feedback--40688732https://businessradiox.com/?p=129346Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_reactivate_ask_for_feedback_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_reactivate_ask_for_feedback_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text...121falsefullhttps://www.spreaker.com/episode/having-referral-conversations--40688731https://businessradiox.com/?p=129578Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_having_referral_conversations_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_having_referral_conversations_se.mp3 was automatically transcribed by Sonix with the latest...59falsefullhttps://www.spreaker.com/episode/reverse-engineering-a-radio-show--40688716https://businessradiox.com/?p=129053Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_reverse_engineering_a_radio_show_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_reverse_engineering_a_radio_show_se.mp3 was automatically transcribed by Sonix with the latest...168falsefullhttps://www.spreaker.com/episode/new-client-onboarding--40688715https://businessradiox.com/?p=129600Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_new_client_onboarding_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_new_client_onboarding_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms....73falsefullhttps://www.spreaker.com/episode/find-out-what-your-clients-want--40688712https://businessradiox.com/?p=130305Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_find_out_what_your_clients_want_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_find_out_what_your_clients_want_se.mp3 was automatically transcribed by Sonix with the latest...191falsefullhttps://www.spreaker.com/episode/regular-communications--40688709https://businessradiox.com/?p=129607Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_regular_communication_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_regular_communication_se.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms....71falsefullhttps://www.spreaker.com/episode/reactivate-take-something-away--40688707https://businessradiox.com/?p=129417Thu, 14 May 2020 06:00:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_reactivate_take_something_away_se.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_reactivate_take_something_away_se.mp3 was automatically transcribed by Sonix with the latest...121falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-paige-holden-with-xonex-relocation--26871237https://businessradiox.com/?post_type=podcast&p=128760Thu, 07 May 2020 14:48:03 +0000Stone PaytonPaige Holden is the President of XONEX Relocation, a full-service global relocation management firm. As the second generation of management, Paige has in-depth knowledge of the company's growth and development trajectory and will lead XONEX's...2370falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-wes-moss-with-capital-investment-advisors--26815585https://businessradiox.com/?post_type=podcast&p=128475Wed, 06 May 2020 05:00:19 +0000Stone PaytonWes Moss the host of Money Matters Atlanta s longest-running live call-in, investment, and personal finance radio show on News 95-5FM and AM 750 WSB. Wes is also the Chief Investment Strategist and Managing Partner at Capital Investment Advisors...1551falsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-5-5-20--26772350https://api.spreaker.com/episode/26772350Tue, 05 May 2020 15:03:28 +0000Stone Payton2379falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-jaida-and-amie-burke-with-kids-care-organization--26427589https://businessradiox.com/?post_type=podcast&p=128469Thu, 30 Apr 2020 05:00:10 +0000Stone PaytonKIDS CARE was started by mother-daughter duo, Jaida and Amie Burke. An 8-year-old girl wanted the world to know that KIDS do CARE. One day she made an acrostic poem for the word KIDS. Without any help at all, she created Kindness In Doing Service for...1332kids carefalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-4-28-20-featuring-kids-care--26283806https://api.spreaker.com/episode/26283806Tue, 28 Apr 2020 15:27:43 +0000Stone Payton1335falsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-4-28-20-featuring-wes-moss--26278361https://api.spreaker.com/episode/26278361Tue, 28 Apr 2020 13:35:26 +0000Stone Payton1557falsefullhttps://www.spreaker.com/episode/no-plan-survives-customer-contact--40688758https://businessradiox.com/?p=128163Tue, 21 Apr 2020 09:11:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_no_plan_survives_customer_contact.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_no_plan_survives_customer_contact.mp3 was automatically transcribed by Sonix with the latest...165falsefullhttps://www.spreaker.com/episode/in-studio-vs-virtual--40688755https://businessradiox.com/?p=128621Tue, 21 Apr 2020 09:11:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_in_studio_vs__virtual.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_in_studio_vs__virtual.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms. This...115falsefullhttps://www.spreaker.com/episode/power-partner-strategies--40688753https://businessradiox.com/?p=128166Tue, 21 Apr 2020 09:11:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_power_partner_strategies.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_power_partner_strategies.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms....140falsefullhttps://www.spreaker.com/episode/how-to-take-photos-in-the-studio--40688749https://businessradiox.com/?p=128174Tue, 21 Apr 2020 09:11:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tips_how_to_take_photos_in_the_studio.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tips_how_to_take_photos_in_the_studio.mp3 was automatically transcribed by Sonix with the latest...201falsefullhttps://www.spreaker.com/episode/don-t-be-the-low-cost-option--40688748https://businessradiox.com/?p=128635Tue, 21 Apr 2020 09:11:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tipdont_be_the_low_cost_option.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tipdont_be_the_low_cost_option.mp3 was automatically transcribed by Sonix with the latest audio-to-text...94falsefullhttps://www.spreaker.com/episode/using-signage-in-your-studio--40688737https://businessradiox.com/?p=128629Tue, 21 Apr 2020 09:11:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_using_signage_in_your_studio.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_using_signage_in_your_studio.mp3 was automatically transcribed by Sonix with the latest audio-to-text...214falsefullhttps://www.spreaker.com/episode/past-guest-challenge--40688723https://businessradiox.com/?p=128625Tue, 21 Apr 2020 09:11:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_past_guest_challenge.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_past_guest_challenge.mp3 was automatically transcribed by Sonix with the latest audio-to-text algorithms. This...115falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-katie-cyphers-with-academics-plus-and-ashley-stamoulis-with-suthingirl--25609612https://businessradiox.com/?post_type=podcast&p=128015Thu, 16 Apr 2020 14:43:30 +0000Stone PaytonKatie Cyphers is the owner of Academics Plus. Located in the Buckhead community of Atlanta, Academics Plus is an education group focused on understanding each child's learning profile in order to help parents identify the best school environment and...2373academics plus,learning,moms,moving,parents,schools,school search,suthingirlfalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-4-15-20--25530084https://api.spreaker.com/episode/25530084Wed, 15 Apr 2020 14:30:20 +0000Stone Payton2410falsefullhttps://www.spreaker.com/episode/24-7-media-property-means-more-relationship-building-moments--40688756https://businessradiox.com/?p=127960Tue, 14 Apr 2020 09:11:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_24__7_media_property_means_more_relationship_building_moments.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_24__7_media_property_means_more_relationship_building_moments.mp3 was...145falsefullhttps://www.spreaker.com/episode/focus-on-your-best-clients--40688739https://businessradiox.com/?p=127966Tue, 14 Apr 2020 09:11:36 +0000Stone PaytonDOWNLOAD FILE brx_pro_tip_focus_on_your_best_clients.mp3 transcript powered by Sonix—easily convert your audio to text with Sonix. brx_pro_tip_focus_on_your_best_clients.mp3 was automatically transcribed by Sonix with the latest audio-to-text...103falsefullhttps://www.spreaker.com/episode/serve-to-win-above-and-beyond--40688726https://businessradiox.com/?p=127848Wed, 08 Apr 2020 17:14:29 +0000Stone PaytonDOWNLOAD FILE Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, we put so much energy, we've invested so much time and resource into what to do in the room to create that ideal...175falsefullhttps://www.spreaker.com/episode/serve-to-win-how-to-add-surprise-and-delight--40688740https://businessradiox.com/?p=127846Wed, 08 Apr 2020 17:10:32 +0000Stone PaytonDOWNLOAD FILE Stone Payton: [00:00:01] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, we've talked a little bit before, I think, on this whole idea of surprise and delight. But how do you add surprise...176falsefullhttps://www.spreaker.com/episode/serve-to-win-how-can-you-leverage-your-network-to-serve-a-new-sponsor--40688708https://businessradiox.com/?p=127844Wed, 08 Apr 2020 17:07:16 +0000Stone PaytonDOWNLOAD FILE Stone Payton: [00:00:03] And we are back with BRX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, you are so good at this. I want to ask you to talk about it a little bit. How can we leverage our existing network to serve a new...110falsefullhttps://www.spreaker.com/episode/serve-to-win-be-a-connector--40688713https://businessradiox.com/?p=127842Wed, 08 Apr 2020 17:02:33 +0000Stone PaytonDOWNLOAD FILE Stone Payton: [00:00:01] Welcome back to Business RadioX Pro Tip. Stone Payton and Lee Kantor here with you. Lee, you are so good about keeping you and I on task in this regard. You're just wired this way. But if I've heard you say it...104falsefullhttps://www.spreaker.com/episode/serve-to-win-what-are-we-doing-for-our-clients--40688679https://businessradiox.com/?p=127840Wed, 08 Apr 2020 16:58:19 +0000Stone PaytonDOWNLOAD FILE Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, we have, now, for some time, been practicing a discipline of getting together here in our studio with our team and,...100falsefullhttps://www.spreaker.com/episode/serve-to-win-producer-as-wingman--40688711https://businessradiox.com/?p=127838Wed, 08 Apr 2020 16:53:56 +0000Stone PaytonDOWNLOAD FILE Scott Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, I've heard you say more than a few times, it is absolutely critical that the producer takes on the responsibility to...119falsefullhttps://www.spreaker.com/episode/serve-to-win-new-host-coaching--40688733https://businessradiox.com/?p=127836Wed, 08 Apr 2020 16:50:50 +0000Stone PaytonDOWNLOAD FILE Stone Payton: [00:00:01] Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, let's talk a little bit about helping a, particularly, new host with some host coaching, sharing some mechanics with them...107falsefullhttps://www.spreaker.com/episode/serve-to-win-have-your-prospect-poll-their-network--40688735https://businessradiox.com/?p=127834Wed, 08 Apr 2020 16:37:46 +0000Stone PaytonDOWNLOAD FILE Stone Payton: [00:00:01] And we are back with Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, lots of strategies, tactics in helping someone make the right decision to invest their energy and resources in using...106falsefullhttps://www.spreaker.com/episode/serve-to-win-show-concept-meeting-confirm-release-date--40688759https://businessradiox.com/?p=127832Wed, 08 Apr 2020 16:33:55 +0000Stone PaytonDOWNLOAD FILE Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. This is our final segment in the Show Concept Meeting Series. We have covered opening the meeting, painting the room,...352falsefullhttps://www.spreaker.com/episode/customer-experience-radio-special-edition-taking-care-of-your-team--24053129https://businessradiox.com/?post_type=podcast&p=127021Thu, 19 Mar 2020 11:00:28 +0000Stone PaytonIn this special edition of Customer Experience Radio, Jill shares clips of recent shows that highlight the importance of taking care of your team so they have a positive impact on both your customers and your business. About Your Host Jill Heineck is...1597falsefullhttps://www.spreaker.com/episode/customer-experience-radio-encore-broadcast-jim-knight-with-knight-speaker-and-kathleen-wood-with-kathleen-wood-partners-suzy-s-swirl--24018700https://api.spreaker.com/episode/24018700Wed, 18 Mar 2020 13:59:52 +0000Stone Payton2459falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-gwinnett-chamber-of-commerce-president-nick-masino--22989239https://businessradiox.com/?post_type=podcast&p=126064Thu, 20 Feb 2020 11:28:42 +0000Stone PaytonNick Masino is the President & CEO of the Gwinnett Chamber and Partnership Gwinnett, located in Duluth, Georgia. Masino joined the Gwinnett Chamber and Partnership Gwinnett in 2007 and most recently served as Partnership Gwinnett's Chief Economic...2090gwinnett chamber of commercefalsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-leo-falkenstein-and-landon-yarborough-with-consume-media--21722463https://businessradiox.com/?post_type=podcast&p=124984Wed, 15 Jan 2020 20:06:01 +0000Stone PaytonLeo Falkenstein is a Video Marketer who is passionate about helping clients achieve their business goals through video. Leo founded Consume Media with his business partner, Michael Rosenberg, eight years ago and is proud of the fact that he has not...2366atlanta,b2b,saas,technology,video marketing,video productionfalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-1-15-20--21712179https://api.spreaker.com/episode/21712179Wed, 15 Jan 2020 15:01:14 +0000Stone Payton2370falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-dan-schorr-and-brad-ross-with-premier-foodservice-group--20146582https://businessradiox.com/?post_type=podcast&p=123570Wed, 20 Nov 2019 17:41:49 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...2154commercial foodservice equipme,kitchen equipment,smallwares and furniturefalsefullhttps://www.spreaker.com/episode/live-broadcast-customer-experience-radio-11-20-19--20142399https://api.spreaker.com/episode/20142399Wed, 20 Nov 2019 15:00:02 +0000Stone Payton2158falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-author-and-speaker-dee-ann-turner--19540750https://businessradiox.com/?post_type=podcast&p=114402Wed, 16 Oct 2019 20:48:38 +0000Stone PaytonDee Ann Turner is leading the modern conversation about talent in business. The in-demand speaker, author, executive coach, and consultant was the first female officer at Chick-fil-A, for whom she served as Vice President of Talent and later, Vice...2595author,dee ann turner,speakerfalsefullhttps://www.spreaker.com/episode/live-broadcast-cx-radio-october-16-2019--19534908https://api.spreaker.com/episode/19534908Wed, 16 Oct 2019 14:01:08 +0000Stone Payton2602falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-orlando-lynch-and-edmund-ruiz-with-atlanta-peach-movers--19232640https://businessradiox.com/?post_type=podcast&p=113733Wed, 25 Sep 2019 18:01:02 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...2284complaints,customer service,integrity,leaders,loyal,passion,persistence,price vs. service,professional,quality,responsible,selecting a mover,sense of urgencyfalsefullhttps://www.spreaker.com/episode/live-broadcast-cx-radio-september-25-2019--19229773https://api.spreaker.com/episode/19229773Wed, 25 Sep 2019 14:02:42 +0000Stone Payton2287falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-todd-brown-and-ben-lawder-with-equifax--19229253https://businessradiox.com/?post_type=podcast&p=112693Wed, 21 Aug 2019 16:51:18 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...3006equifaxfalsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-david-poole-with-bank-of-america-and-merrill-edge--19229259https://businessradiox.com/?post_type=podcast&p=111623Thu, 18 Jul 2019 14:56:47 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...2603digital banking,finance,retirementfalsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-mike-gomes-and-brian-ericson-with-cortland--19229261https://businessradiox.com/?post_type=podcast&p=111038Fri, 21 Jun 2019 11:14:39 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...3218cortlandfalsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-katie-logan-vp-of-patient-experience-and-jennifer-melby-director-of-experience-piedmont-healthcare--19229254https://businessradiox.com/?post_type=podcast&p=109897Thu, 16 May 2019 14:14:44 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...2774piedmont healthcarefalsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-horst-schulze-co-founder-of-the-ritz-carlton-hotels--19229263https://businessradiox.com/?post_type=podcast&p=108776Thu, 18 Apr 2019 10:56:08 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...2995capella hotels groupfalsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-mark-michelson-with-cx-talks-and-frank-capek-with-customer-innovations--19229258https://businessradiox.com/?post_type=podcast&p=107601Thu, 21 Mar 2019 19:35:12 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...3432customer experience radio,customer innovations,cx talks,inc.falsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-jim-knight-with-knight-speaker-and-kathleen-wood-with-kathleen-wood-partners-suzy-s-swirl--19229266https://businessradiox.com/?post_type=podcast&p=106675Fri, 22 Feb 2019 00:01:12 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...2460atlanta business radio,customer experience radio,kathleen wood partners,knight speaker,suzy's swirlfalsefullhttps://www.spreaker.com/episode/customer-experience-radio-welcomes-mike-wittenstein-with-storyminers-and-alan-jones-with-hifi-buys-join-jill-heineck-on-customer-experience--19229268https://businessradiox.com/?post_type=podcast&p=105685Thu, 17 Jan 2019 21:52:52 +0000Stone PaytonAren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know...2377atlanta business radio,business radiox,customer experience radio,heineck & company,hifi buys,storyminersfalsefull