https://www.spreaker.com/podcast/wdcast--3567824enBusinessCopyright WD Partnershttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/38718569176e04c1dbadef45b625e9b2.jpghttps://www.spreaker.com/podcast/wdcast--3567824Fri, 05 Apr 2024 01:15:51 +0000WD PartnersWD Partnersfeeds@spreaker.comDisruption is the name of the game these days and it appears that no business or industry is safe. From consumers shifting demands, new competitors popping up on the daily and those tiny computers in our pocket giving us 24/7 access to all our hearts’...cleanepisodichttps://www.spreaker.com/episode/zack-oates-founder-and-ceo-at-ovation-a-frictionless-feedback-survey--52727849https://ovationup.com/

1:24 – Meet Zack
3:42 – The 2 Question Survey
6:38 – Simple & Frictionless
10:54 – A Humble Brag
13:57 – The Importance of Feeling Important
17:38 – Dating Never Works Until It Does
20:11 – Restaurants & Delivery
24:50 – Restored Faith in Humanity
27:40 – Lee’s Lightning Round]]>https://api.spreaker.com/episode/52727849Tue, 14 Feb 2023 15:14:08 +0000WD PartnersLet’s give a standing ovation for… Ovation! 😉 All puns aside, Zack Oates and his start-up company have made great strides in the realm of restaurants and the guest experience through their development of a simple and frictionless 2 question survey....https://ovationup.com/

1:24 – Meet Zack
3:42 – The 2 Question Survey
6:38 – Simple & Frictionless
10:54 – A Humble Brag
13:57 – The Importance of Feeling Important
17:38 – Dating Never Works Until It Does
20:11 – Restaurants & Delivery
24:50 – Restored Faith in Humanity
27:40 – Lee’s Lightning Round]]>1881cleanfullhttps://www.spreaker.com/episode/seana-strawn-head-of-home-furnishing-identity-retail-design-at-ikea-big-store-bigger-ideas--52529217
1:20 – Meet Seana
2:47 – A Back Story on IKEA
5:04 – Test & Learn Approach
7:50 – It’s About the People
10:19 – IKEA’s Target Customer
11:14 – Let’s Talk Sustainability
16:19 – A New Circularity Hub
22:57 – What’s Next?
24:41 – Big vs. Small IKEA Stores
27:08 – Home Furnishing Identity
28:20 – The Personal Side of Seana]]>https://api.spreaker.com/episode/52529217Tue, 24 Jan 2023 14:21:14 +0000WD PartnersDIY assembly furniture, Swedish meatballs, enviable showrooms, & ball pits in Småland… sound familiar? Yes, we are talking about the iconic Home Furnishing store, IKEA. And to make you adore them even more we spoke with Seana Strawn, Head of Home...
1:20 – Meet Seana
2:47 – A Back Story on IKEA
5:04 – Test & Learn Approach
7:50 – It’s About the People
10:19 – IKEA’s Target Customer
11:14 – Let’s Talk Sustainability
16:19 – A New Circularity Hub
22:57 – What’s Next?
24:41 – Big vs. Small IKEA Stores
27:08 – Home Furnishing Identity
28:20 – The Personal Side of Seana]]>2005cleanfullhttps://www.spreaker.com/episode/jamie-schisler-chief-comfort-officer-at-upwest-from-comfort-online-to-comfort-irl--52412847
1:34 – Meet the Specialty Retail Veteran
3:44 – Starting a New Brand
6:49 – From FOMO to JOMO
9:32 – A Brand Focused on Wellness
11:00 – From Online to In-store
13:36 – The Growth Plan
16:59 – SoHo + Scrap NYC
19:11 – Solving the Circularity Problem
23:15 – What About Malls?
28:03 – Lee’s Lightning Round]]>https://api.spreaker.com/episode/52412847Wed, 11 Jan 2023 15:33:58 +0000WD PartnersSpecialty Retail is at a crossroads and a new brand is paving the way for innovation. Jamie Schisler, Chief Comfort Officer of comfort clothing brand – UpWest, is welcomed on to WDCast to discuss the brand’s business model, growth plan, and a new...
1:34 – Meet the Specialty Retail Veteran
3:44 – Starting a New Brand
6:49 – From FOMO to JOMO
9:32 – A Brand Focused on Wellness
11:00 – From Online to In-store
13:36 – The Growth Plan
16:59 – SoHo + Scrap NYC
19:11 – Solving the Circularity Problem
23:15 – What About Malls?
28:03 – Lee’s Lightning Round]]>1914cleanfullhttps://www.spreaker.com/episode/julie-dinatale-commercial-and-strategic-partnerships-leader-for-truterra-sustainability-division-of-land-o-lakes-farmer-driven-sustaina--51926788
2:33 – Land O’ Lakes is More Than Just Butter
3:53 – 3 Obstacles for Farmers
6:50 – Process, People, Education
10:42 – What Are Cover Crops?
13:00 – Revolutionizing Practices
16:20 – Being Part of a Cooperative
19:59 – The Sustainability Movement
23:26 – Producing Crops Becomes Natural
25:22 – Working With the USDA
31:11– Julie’s Hobbies]]>https://api.spreaker.com/episode/51926788Thu, 17 Nov 2022 13:39:19 +0000WD PartnersDo you ever really think about where the products you consume come from? For example, what does it actually take to source, make, and package the tub of butter you pulled from your fridge this morning? Have you thought about the farm, the farmers, the...
2:33 – Land O’ Lakes is More Than Just Butter
3:53 – 3 Obstacles for Farmers
6:50 – Process, People, Education
10:42 – What Are Cover Crops?
13:00 – Revolutionizing Practices
16:20 – Being Part of a Cooperative
19:59 – The Sustainability Movement
23:26 – Producing Crops Becomes Natural
25:22 – Working With the USDA
31:11– Julie’s Hobbies]]>2263cleanfullhttps://www.spreaker.com/episode/anna-carlsson-is-resale-the-new-retail-ask-gen-z--51173724
2:03 – Meet the Gen Z Shopper
3:22 – Resale Store vs. Buying New
5:26 – Trending Now: Vintage
7:57 – Why Shop Used?
10:35 – Tiktok's Influence
11:50 – C2C Resale
15:17 – In-Store or Online?
18:06 – It's Just the Beginning]]>https://api.spreaker.com/episode/51173724Wed, 07 Sep 2022 13:55:46 +0000WD PartnersGen Z'ers have picked up on a shopping "trend" that is paving a new way of shopping for generations to come: shopping used/vintage/resale goods. Why shop resale? We looked to an expert for some answers. Anna is a Gen Z'er in New York City that has...
2:03 – Meet the Gen Z Shopper
3:22 – Resale Store vs. Buying New
5:26 – Trending Now: Vintage
7:57 – Why Shop Used?
10:35 – Tiktok's Influence
11:50 – C2C Resale
15:17 – In-Store or Online?
18:06 – It's Just the Beginning]]>1291cleanfullhttps://www.spreaker.com/episode/brian-standage-ceo-of-banner-health-urgent-care-services-setting-sights-on-the-triple-aim--50930468
0:57 – Brian's Role at Banner Health
1:45 – An Untraditional Path to Healthcare
3:36 – Retail as an Advantage
5:46 – The Triple AIM
7:47 – Transitioning Away From "Patient"
10:11 – Big News for Amazon!
12:43 – Are Big Retailers a Threat?
14:47 – A New Type of Urgent Care
18:23 – Dollar General as a Healthcare Provider
24:40 – "Rightsizing" Business
27:16 – Looking Into the Crystal Ball]]>https://api.spreaker.com/episode/50930468Tue, 16 Aug 2022 15:29:06 +0000WD PartnersBrian has a unique career background, building his foundation in the retail sector before diving deep into the world of healthcare at Banner Health. His foundation offers a fresh perspective on the retail consumer side of the industry. Brian and Dan...
0:57 – Brian's Role at Banner Health
1:45 – An Untraditional Path to Healthcare
3:36 – Retail as an Advantage
5:46 – The Triple AIM
7:47 – Transitioning Away From "Patient"
10:11 – Big News for Amazon!
12:43 – Are Big Retailers a Threat?
14:47 – A New Type of Urgent Care
18:23 – Dollar General as a Healthcare Provider
24:40 – "Rightsizing" Business
27:16 – Looking Into the Crystal Ball]]>1925cleanfullhttps://www.spreaker.com/episode/brian-bucher-kari-engen-mike-magee-wd-partners-sustainability-experts-driving-real-change-through-sustainable-design--50538861
2:33 – Kari’s Passion for Sustainability
4:22 – Mike’s Passion for Sustainability
5:54 – Brian’s Passion for Sustainability
7:05 – Defining Sustainable Design (Brian)
10:43 – Squeezing Juice Out of the Energy Efficient Orange (Kari)
13:51 – Save Money, Live Better (Mike)
16:37 – Who is Nailing Sustainability (all)
22:03 – Fun Facts About Our Panel (all)]]>https://api.spreaker.com/episode/50538861Tue, 12 Jul 2022 13:23:13 +0000WD PartnersWith sustainability so top of mind these days, we wanted to turn to some real experts on the topic. We’re not talking about ‘plastic pants made from water bottles’ kind of sustainability, but real meaningful change that corporations (and their...
2:33 – Kari’s Passion for Sustainability
4:22 – Mike’s Passion for Sustainability
5:54 – Brian’s Passion for Sustainability
7:05 – Defining Sustainable Design (Brian)
10:43 – Squeezing Juice Out of the Energy Efficient Orange (Kari)
13:51 – Save Money, Live Better (Mike)
16:37 – Who is Nailing Sustainability (all)
22:03 – Fun Facts About Our Panel (all)]]>1653cleanfullhttps://www.spreaker.com/episode/kenny-endermuhle-manager-of-shopper-innovation-and-experience-si-e-at-nestle-purina--50394497QR codes and NFC tags, DTC products in CPG, VR and AR…there are plentiful acronyms to navigate when it comes to talk of modern technology in the consumer experience. Lucky for us Shopper Innovation and Experience expert, Kenny Endermuhle, helps us break these terms down and gets us excited about what the future of the pet shopper’s experience holds. Lee and Kenny’s enthusiasm around the amount of innovation that is happening now between the consumer and retailers is contagious. By leveraging VR, retailers can develop a unique and stimulating in-store experience for any shopper through personalization, immersion, and streamlining the customer journey. Nestlé Purina is one of many companies that are exemplifying this right on their store shelves!

2:05 – From Sports to CPG
5:27 – A Day in the Life of Kenny
7:59 – Testing & Learning With VR
10:09 – A Note to the VR Doubters
12:02 – Building a Virtual Environment
14:09 – QR Codes vs. NFC Tags
17:13 – Direct to Consumer Goods
22:57 – Relationship With Physical Stores
27:33 – The Consumer Drives Innovation
28:33 – What Brand Is Doing It Right?
32:00 – Immersive Experience at the Shelf
33:33 – Lee’s Lightning Round]]>https://api.spreaker.com/episode/50394497Tue, 28 Jun 2022 17:12:22 +0000WD PartnersThe Fur-ocious Future of the Shopper QR codes and NFC tags, DTC products in CPG, VR and AR…there are plentiful acronyms to navigate when it comes to talk of modern technology in the consumer experience. Lucky for us Shopper Innovation and Experience...QR codes and NFC tags, DTC products in CPG, VR and AR…there are plentiful acronyms to navigate when it comes to talk of modern technology in the consumer experience. Lucky for us Shopper Innovation and Experience expert, Kenny Endermuhle, helps us break these terms down and gets us excited about what the future of the pet shopper’s experience holds. Lee and Kenny’s enthusiasm around the amount of innovation that is happening now between the consumer and retailers is contagious. By leveraging VR, retailers can develop a unique and stimulating in-store experience for any shopper through personalization, immersion, and streamlining the customer journey. Nestlé Purina is one of many companies that are exemplifying this right on their store shelves!

2:05 – From Sports to CPG
5:27 – A Day in the Life of Kenny
7:59 – Testing & Learning With VR
10:09 – A Note to the VR Doubters
12:02 – Building a Virtual Environment
14:09 – QR Codes vs. NFC Tags
17:13 – Direct to Consumer Goods
22:57 – Relationship With Physical Stores
27:33 – The Consumer Drives Innovation
28:33 – What Brand Is Doing It Right?
32:00 – Immersive Experience at the Shelf
33:33 – Lee’s Lightning Round]]>2198cleanfullhttps://www.spreaker.com/episode/jodi-krangle-voice-actor-helping-brands-find-their-voice--49742185www.voiceoversandvocals.com

1:40 – Meet the Voice Behind the Talent
7:09 – A Background in Music
8:40 – Sound as Branding
10:14 – To Pitch or Not to Pitch
13:53 – Stories on the Job
21:10 – Big Stars & Influencers
27:10 – Did I Hear You On…?
28:47 – Jodi’s Album
31:07 – 5 Year Plan
34:03 – Lee’s Lightning Round
35:57 – How to Connect With Jodi]]>https://api.spreaker.com/episode/49742185Tue, 10 May 2022 13:46:36 +0000WD PartnersThis week’s podcast sounds a little different (literally!) as we invited on voiceover talent, Jodi Krangle, to discuss her journey into finding her voice and using it to help build an identity for the brands she works with. For some brands, their...www.voiceoversandvocals.com

1:40 – Meet the Voice Behind the Talent
7:09 – A Background in Music
8:40 – Sound as Branding
10:14 – To Pitch or Not to Pitch
13:53 – Stories on the Job
21:10 – Big Stars & Influencers
27:10 – Did I Hear You On…?
28:47 – Jodi’s Album
31:07 – 5 Year Plan
34:03 – Lee’s Lightning Round
35:57 – How to Connect With Jodi]]>2336cleanfullhttps://www.spreaker.com/episode/clayton-mitchell-svp-of-real-estate-and-facilities-at-jefferson-health-improve-lives-while-healthcare-thrives--49480827
0:59 – A Background that Starts in Aerospace
3:22 – What is Health Assurance?
5:45 – Where Healthcare is Most Broken
8:47 – Changing Footprints
12:02 – Jefferson Health’s Mission
15:55 – The 3 Elements to Leadership
20:40 – Changing the Pace of the Industry
22:50 – Looking into the Crystal Ball]]>https://api.spreaker.com/episode/49480827Tue, 19 Apr 2022 17:18:41 +0000WD PartnersClayton Mitchell (Mitch) has a passion for leadership, much attributed to his years spent in the US Navy as he was able to look up to the great leaders surrounding him. He learned that it takes 3 major elements to being a leader: vision,...
0:59 – A Background that Starts in Aerospace
3:22 – What is Health Assurance?
5:45 – Where Healthcare is Most Broken
8:47 – Changing Footprints
12:02 – Jefferson Health’s Mission
15:55 – The 3 Elements to Leadership
20:40 – Changing the Pace of the Industry
22:50 – Looking into the Crystal Ball]]>1721cleanfullhttps://www.spreaker.com/episode/evp-creative-at-wd-partners-jay-highland-a-creative-catalyst--48831101
2:39 – Jay’s Background
6:10 – Being an Innovator
7:52 – Creative Consulting
9:02 – A Day in the Life
12:50 – Finding New Opportunity
16:46 – “My Brand Sucks, Please Save Me”
19:38 – Expanding Empathy
24:35 – The Inside Scoop
31:50 – A Look into Jay’s Life Outside WD
33:29 – Lee’s Lightning Round]]>https://api.spreaker.com/episode/48831101Tue, 22 Feb 2022 15:10:46 +0000WD PartnersActivating ideas, experiencing spaces, imagining the new, and pushing innovative solutions partially covers a day in the life of a creative. Brands are constantly facing new challenges given a hybrid environment and a changed (but not dead) retail...
2:39 – Jay’s Background
6:10 – Being an Innovator
7:52 – Creative Consulting
9:02 – A Day in the Life
12:50 – Finding New Opportunity
16:46 – “My Brand Sucks, Please Save Me”
19:38 – Expanding Empathy
24:35 – The Inside Scoop
31:50 – A Look into Jay’s Life Outside WD
33:29 – Lee’s Lightning Round]]>2518cleanfullhttps://www.spreaker.com/episode/wd-partners-joanne-heyob-i-ll-take-a-cheeseburger-with-a-side-of-innovation-please--48543198https://www.wdpartners.com/pov/drive-thru-break-through/

2:27 – Joanne’s early career
4:26 – A day in the life at WD
6:09 – Drive-thru Break-through
10:49 – Intuitive Wayfinding
12:12 – App Adoption
13:35 – Automation
16:57– Guest Journey Reimagined
20:10 – What makes Joanne mad in the industry?
22:53 – Bold predictions
25:20 – Lee’s lightening round]]>https://api.spreaker.com/episode/48543198Tue, 01 Feb 2022 19:25:15 +0000WD PartnersAs the daughter of a restaurant operator, Joanne Heyob started off her extensive career in restaurants at the early age of 16. Her lifelong experience in restaurants and retail have been an integral part of the operations team here at WD. Joanne has...https://www.wdpartners.com/pov/drive-thru-break-through/

2:27 – Joanne’s early career
4:26 – A day in the life at WD
6:09 – Drive-thru Break-through
10:49 – Intuitive Wayfinding
12:12 – App Adoption
13:35 – Automation
16:57– Guest Journey Reimagined
20:10 – What makes Joanne mad in the industry?
22:53 – Bold predictions
25:20 – Lee’s lightening round]]>1744cleanfullhttps://www.spreaker.com/episode/jen-peterson-ceo-of-easton-town-center-back-to-the-town-center--47504312
1:49 – Meet Jen
5:12 – The town of Easton Town Center
7:00 – Strategizing Tenants
9:53 – The Shopping Center of the Future
11:10 – Multiple Choice of the Shopping Experience
12:37 – Advice From Jen
18:11 – The Man Behind the Curtain
21:23 – Christmas ‘21
22:24 – Coming Soon
27:28 – Predictions for the New Year
29:02 – Getting Outdoors]]>https://api.spreaker.com/episode/47504312Tue, 16 Nov 2021 16:07:52 +0000WD PartnersThis episode of WDCast hits home, literally, as we talk about the success story of a well-known shopping center here in WD’s home base: Columbus, OH! We invited CEO of Easton Town Center, Jen Peterson, to share how the space has transitioned from a...
1:49 – Meet Jen
5:12 – The town of Easton Town Center
7:00 – Strategizing Tenants
9:53 – The Shopping Center of the Future
11:10 – Multiple Choice of the Shopping Experience
12:37 – Advice From Jen
18:11 – The Man Behind the Curtain
21:23 – Christmas ‘21
22:24 – Coming Soon
27:28 – Predictions for the New Year
29:02 – Getting Outdoors]]>1888cleanfullhttps://www.spreaker.com/episode/neil-jordan-general-manager-of-retail-health-innovation-at-microsoft-microsoft-healthcare-say-what--46834530
1:05 – Background on Neil
3:20 – What Does Microsoft Have to Do With Healthcare?
5:45 – Highlights of Microsoft in the Health Sector
10:00 – Emerging Technology
13:32 – Who Is Advanced in Tech?
17:09 – Problem Solving in the Industry
20:44 – The Importance of the Consumer Experience
26:23 – Neil’s Crystal Ball of Predictions
31:31 – Let’s Talk Costs
34:24 – An Optimistic Viewpoint]]>https://api.spreaker.com/episode/46834530Tue, 05 Oct 2021 18:22:23 +0000WD PartnersWhen you think of Big Tech in healthcare, who comes to mind? Microsoft probably isn’t one of the first contenders on your list, however, this well-known tech company is making great strides in problem solving and innovation within the health care...
1:05 – Background on Neil
3:20 – What Does Microsoft Have to Do With Healthcare?
5:45 – Highlights of Microsoft in the Health Sector
10:00 – Emerging Technology
13:32 – Who Is Advanced in Tech?
17:09 – Problem Solving in the Industry
20:44 – The Importance of the Consumer Experience
26:23 – Neil’s Crystal Ball of Predictions
31:31 – Let’s Talk Costs
34:24 – An Optimistic Viewpoint]]>2270cleanfullhttps://www.spreaker.com/episode/co-founder-of-influence-group-michael-owens-let-s-talk-spaces--46536996
1:13 Meet Michael
5:38 Going Virtual
9:38 Spaces! Spaces! Spaces!
14:46 Store Within a Store?
22:47 Warby Parker – A Model for Success
26:10 Healthcare Gone Retail
30:11 Conference of the Future
34:56 Michael asks Lee Who’s Killing It?
38:49 Impact of Work From Home
41:53 Roadtrips, Playing Music, & Boxing]]>https://api.spreaker.com/episode/46536996Wed, 15 Sep 2021 18:24:55 +0000WD PartnersNew York native, avid-traveler, co-founder of influence group, and apparently also a natural at podcasting, we introduce to you Michael Owens! Influence group produces invite-only leadership retreats, virtual roundtables and custom content in a...
1:13 Meet Michael
5:38 Going Virtual
9:38 Spaces! Spaces! Spaces!
14:46 Store Within a Store?
22:47 Warby Parker – A Model for Success
26:10 Healthcare Gone Retail
30:11 Conference of the Future
34:56 Michael asks Lee Who’s Killing It?
38:49 Impact of Work From Home
41:53 Roadtrips, Playing Music, & Boxing]]>2749cleanfullhttps://www.spreaker.com/episode/chris-mcfadden-managing-director-of-healthcare-at-kkr-from-can-we-do-this-to-how-do-we-do-this--46431517
1:00 Meet KKR’s Chris
2:33 KKR’s role in healthcare
4:17 What characteristics are valued as an investment?
6:28 Landscape changes
11:39 Pros and cons of home health
18:13 Big tech companies + healthcare
22:55 The challenge of how
24:39 The pandemic’s lasting effects
28:30 A conversation about industry structure]]>https://api.spreaker.com/episode/46431517Wed, 08 Sep 2021 17:02:46 +0000WD PartnersHealthcare is an ever-expanding industry. It’s an evolving market that craves innovation. The industry has shifted from “can we do this” to “how do we do this.” Consumers are seeing changes in how patients receive care, new technology use, and...
1:00 Meet KKR’s Chris
2:33 KKR’s role in healthcare
4:17 What characteristics are valued as an investment?
6:28 Landscape changes
11:39 Pros and cons of home health
18:13 Big tech companies + healthcare
22:55 The challenge of how
24:39 The pandemic’s lasting effects
28:30 A conversation about industry structure]]>2047cleanfullhttps://www.spreaker.com/episode/meredith-sandland-restaurant-industry-executive-leader-the-restaurant-of-the-future-is-not-only-a-restaurant--45858150https://amzn.to/3iCyfM6) Tune in to hear Meredith and Lee elaborate on ghost kitchens, sociology of consumers, and the future of restaurants.

2:38 Introducing Meredith
3:51 A transition to Taco Bell
10:58 How Covid shifted the restaurant industry
14:11 Kitchen United ghost kitchen
21:25 Dominos as the original ghost kitchen
24:00 Meredith’s book release
27:50 Sociology and food
32:13 Reigniting Taco Bell’s growth
34:35 Who’s killin’ it?
41:32 Public speaking tips from Meredith]]>https://api.spreaker.com/episode/45858150Tue, 27 Jul 2021 13:42:24 +0000WD PartnersIt all started with a good business model, some incredible people, and a cheesy gordita crunch. Meredith Sandland began her unexpected entrance into the restaurant industry as an executive at Taco Bell, then transitioned to work for the ghost kitchen...https://amzn.to/3iCyfM6) Tune in to hear Meredith and Lee elaborate on ghost kitchens, sociology of consumers, and the future of restaurants.

2:38 Introducing Meredith
3:51 A transition to Taco Bell
10:58 How Covid shifted the restaurant industry
14:11 Kitchen United ghost kitchen
21:25 Dominos as the original ghost kitchen
24:00 Meredith’s book release
27:50 Sociology and food
32:13 Reigniting Taco Bell’s growth
34:35 Who’s killin’ it?
41:32 Public speaking tips from Meredith]]>2713cleanfullhttps://www.spreaker.com/episode/sr-vp-of-in-store-environment-visual-merchandising-house-of-sport-at-dick-s-sporting-goods-toni-roeller-victory-in-victor-ny--45770866
1:36: Meet Toni
4:39 DICK’s Sporting Goods as essential business
10:30 House of Sports
14:57 “The Field”
17:37 A different type of store
20:55 What’s in the pipeline?
23:36 Who’s killin’ it?
26:23 2022 predictions
29:18 An avid hockey fan]]>https://api.spreaker.com/episode/45770866Tue, 20 Jul 2021 14:01:42 +0000WD PartnersThe House of Sports – Where DICK’s Sporting Goods turn the “What ifs” into “What is.” What if they have a location that has unique experiences for athletes? What if they have a different service model? Senior VP of In-Store Environment, Visual...
1:36: Meet Toni
4:39 DICK’s Sporting Goods as essential business
10:30 House of Sports
14:57 “The Field”
17:37 A different type of store
20:55 What’s in the pipeline?
23:36 Who’s killin’ it?
26:23 2022 predictions
29:18 An avid hockey fan]]>2084cleanfullhttps://www.spreaker.com/episode/terri-micklin-dir-of-construction-at-wawa-it-s-all-about-convenience-mare--45596338https://api.spreaker.com/episode/45596338Tue, 06 Jul 2021 16:19:53 +0000WD PartnersWawa convenience stores have stood the test of time, with roots that go over two centuries back. The company began as a dairy farm in rural Pennsylvania and is recognized today as a well-known quick stop for coffee and fuel, now operating in 68...1664cleanfullhttps://www.spreaker.com/episode/episode-45-svp-at-walmart-health-marcus-osborne-live-better--45216097
:55 – Getting to know Marcus
6:32 – What makes the Walmart model unique
11:35 – Offering a mix of services
17:24 – Assessing markets based on net health needs
24:16 – Healthcare is a tough business
28:37 – An omnichannel approach to healthcare
33:31 – Where will Walmart Health be in 5-10 years]]>https://api.spreaker.com/episode/45216097Tue, 08 Jun 2021 15:28:46 +0000WD PartnersAlmost two years ago Walmart opened its first Walmart Health in Dallas, Georgia. Twenty-four locations later, the retail giant continues to embody the latter half of their company tagline: Save money. Live better. In this week’s episode we bring back...
:55 – Getting to know Marcus
6:32 – What makes the Walmart model unique
11:35 – Offering a mix of services
17:24 – Assessing markets based on net health needs
24:16 – Healthcare is a tough business
28:37 – An omnichannel approach to healthcare
33:31 – Where will Walmart Health be in 5-10 years]]>2317cleanfullhttps://www.spreaker.com/episode/episode-44-founder-ceo-of-iora-health-rushika-fernandopulle-restoring-humanity-to-healthcare--44754009
1:14 – Rushika’s background & journey
3:31 – I’m gonna change the system
6:05 – The Iora Health difference
10:25 – Human-centered principles
12:13 – Value-based payment
14:01 – The primary care lever
18:20 – Changing the delivery system
21:27 – The impact of the pandemic
23:20 – The role of technology
26:54 – CEO + MD]]>https://api.spreaker.com/episode/44754009Tue, 11 May 2021 14:40:26 +0000WD PartnersCramming in patients, barely having time to eat lunch, spending hours at the end of the day writing notes from visits, and so many billing codes. This is not why Rushika Fernandopulle became a doctor. Rushika became a doctor because he wanted to help...
1:14 – Rushika’s background & journey
3:31 – I’m gonna change the system
6:05 – The Iora Health difference
10:25 – Human-centered principles
12:13 – Value-based payment
14:01 – The primary care lever
18:20 – Changing the delivery system
21:27 – The impact of the pandemic
23:20 – The role of technology
26:54 – CEO + MD]]>1749cleanfullhttps://www.spreaker.com/episode/episode-43-founder-ceo-of-tomorrow-retail-consulting-jordan-berke-bringing-dark-stores-into-the-light--44513753
01:04 – A refresher on Tomorrow Retail
02:06 – An on-demand retail world
05:37 – The rise of dark stores (for real)
09:10 – Stores as fulfillment centers
17:18 – “Blank” from home
20:17 – The boardroom’s reaction
24:22 – US vs. Asia (digital adoption)
26:47 – Predictions for the future and obligatory football talk]]>https://api.spreaker.com/episode/44513753Tue, 27 Apr 2021 15:37:02 +0000WD PartnersThe digital channel and an on-demand retail world are here, front and center. There isn't a retailer out there who doesn't realize that digital retail is one of, if not THE most important element of their future. The amount of online order fulfillment...
01:04 – A refresher on Tomorrow Retail
02:06 – An on-demand retail world
05:37 – The rise of dark stores (for real)
09:10 – Stores as fulfillment centers
17:18 – “Blank” from home
20:17 – The boardroom’s reaction
24:22 – US vs. Asia (digital adoption)
26:47 – Predictions for the future and obligatory football talk]]>1795cleanfullhttps://www.spreaker.com/episode/episode-42-sr-manager-of-category-experience-design-at-purina-stephen-wurth-people-don-t-want-a-quarter-inch-drill--44319085
1:01 – Getting to know Stephen
5:00 – Human centered design
9:20 – Leveraging design thinking to help solve problems
12:15 – The advantage of design led companies
18:58 – Cultural ways of working
20:27 – How does tech fit into human centered design
24:29 – Direct to consumer models
29:08 – Why bonobos is killing it
33:36 – Predictions for 2021
36:15 – Advice for public speaking
38:00 – Cardinals fan through and through]]>https://api.spreaker.com/episode/44319085Tue, 13 Apr 2021 16:05:35 +0000WD PartnersHuman Centered Design – type that puppy into google and you’ll get a myriad of definitions and approaches, but this episode’s guest defines it quite simply as using empathy, ideation and experimentation to put the needs of the human (end user) at the...
1:01 – Getting to know Stephen
5:00 – Human centered design
9:20 – Leveraging design thinking to help solve problems
12:15 – The advantage of design led companies
18:58 – Cultural ways of working
20:27 – How does tech fit into human centered design
24:29 – Direct to consumer models
29:08 – Why bonobos is killing it
33:36 – Predictions for 2021
36:15 – Advice for public speaking
38:00 – Cardinals fan through and through]]>2543cleanfullhttps://www.spreaker.com/episode/episode-41-sr-manager-retail-experience-at-hershey-gina-peterson-hershey-in-her-heart--44116340
1:30 – Hershey in her heart
4:58 – A day in Gina’s life
7:20 – Insights to activation
9:42 – Voice of the shopper
11:12 – Digital first for Hershey
14:14 – The impact of the great accelerator
18:26 – The 15-minute city
20:46 – Who’s doing it right?
24:15 – A take on social media
25:38 – 2021 Predictions
27:25 – The personal side of Gina]]>https://api.spreaker.com/episode/44116340Tue, 30 Mar 2021 15:12:48 +0000WD PartnersHere’s some solid career advice: Identify a brand you have a passion for and seek out an opportunity. That’s exactly what our guest Gina Peterson did. Gina has been with Hershey for the last 11 years and to simply say she is passionate about her work...
1:30 – Hershey in her heart
4:58 – A day in Gina’s life
7:20 – Insights to activation
9:42 – Voice of the shopper
11:12 – Digital first for Hershey
14:14 – The impact of the great accelerator
18:26 – The 15-minute city
20:46 – Who’s doing it right?
24:15 – A take on social media
25:38 – 2021 Predictions
27:25 – The personal side of Gina]]>2077cleanfullhttps://www.spreaker.com/episode/episode-40-retail-futurist-former-nike-exec-toby-barnes-brit-and-mortar-retail-part-2--43917487https://api.spreaker.com/episode/43917487Tue, 16 Mar 2021 14:33:51 +0000WD PartnersWe pick up where we left off from our previous episode with Toby Barnes (yes, there was a part 1 episode and yes, you should definitely go back and listen to it if you haven’t already) and Lee Peterson as they discuss the future of retail. They kick...1264cleanfullhttps://www.spreaker.com/episode/episode-39-retail-futurist-former-nike-exec-toby-barnes-brit-and-mortar-retail--43814605https://api.spreaker.com/episode/43814605Tue, 09 Mar 2021 19:56:30 +0000WD PartnersHelped launch some of the most innovative Nike concepts and has a British accent? Yes please! Meet Toby Barnes, Retail Futurist and former Nike Exec, in episode one of a two-part series as he discusses the future of retail and stores with Lee...1330cleanfullhttps://www.spreaker.com/episode/episode-38-co-founder-and-creative-director-at-bonfire-red-joey-zornes-tell-me-a-digital-story--43270364https://api.spreaker.com/episode/43270364Wed, 03 Feb 2021 17:50:02 +0000WD PartnersBusinesses are just now realizing the importance of digital, but consumers have known this for a longtime. What was once an afterthought or bolt-on solution for brands, has become the place that people go to first when beginning their buying journey....1495cleanfullhttps://www.spreaker.com/episode/episode-37-chief-content-officer-at-stylograph-nita-rollins-the-doctor-is-in--42297700
1:50 - One of the most interesting resumes in the world
9:55 – The world could use Nita Rollins
16:40 – Talk to us about Stylograph
22:07 - The modern expression of a brand
24:20 - The juxtaposition of Jumbo Shrimp
27:48 - Sustainable fashion
30:34 - Being inspired by nature
33:14 – Cuba & the National Hotel
36:23 - Fearless fashion]]>https://api.spreaker.com/episode/42297700Thu, 03 Dec 2020 16:00:30 +0000WD PartnersWe haven’t met anyone with a resume like Nita Rollins. She’s a journalist, meets film and art critic, meets marketer, meets critical studies major, meets cultural semiotician and futurist. And a doctor. Did we mention she’s a doctor?! While the...
1:50 - One of the most interesting resumes in the world
9:55 – The world could use Nita Rollins
16:40 – Talk to us about Stylograph
22:07 - The modern expression of a brand
24:20 - The juxtaposition of Jumbo Shrimp
27:48 - Sustainable fashion
30:34 - Being inspired by nature
33:14 – Cuba & the National Hotel
36:23 - Fearless fashion]]>2762cleanfullhttps://www.spreaker.com/episode/episode-36-artist-and-entrepreneur-joey-monsoon-the-art-of-the-matter--39919789https://api.spreaker.com/episode/39919789Thu, 23 Jul 2020 15:07:18 +0000WD PartnersA self-taught artist, dad, avid reader, project doer, music lover and self-proclaimed imperfectionist, Joey Monsoon joins Lee Peterson in this week’s episode to discuss his process when creating art, how he handles criticism, what his legacy looks...2409cleanfullhttps://www.spreaker.com/episode/episode-35-founder-and-ceo-of-health-in-motion-network-brian-slusser-humanizing-healthcare--37668462https://api.spreaker.com/episode/37668462Wed, 08 Jul 2020 16:30:17 +0000WD PartnersThe customer is in charge. This isn’t a new idea, but it is new to the world of healthcare. As consumers have grown accustomed to receiving products at the speed of light, when and how they want it, the question becomes…how does this translate to...1784cleanfullhttps://www.spreaker.com/episode/episode-34-ex-walmart-exec-founder-of-tomorrow-retail-consulting-jordan-berke-where-digital-physical-collide--30011375https://api.spreaker.com/episode/30011375Tue, 09 Jun 2020 14:16:16 +0000WD PartnersIn a mere 8 weeks, we’ve seen a 5-year step change in American’s shopping behavior when it comes to everyday essentials. And it’s not stopping anytime soon. Consumers will continue to increase their reliance on online shopping in the coming months,...2303cleanfullhttps://www.spreaker.com/episode/episode-33-wd-partners-dan-stanek-playing-catch-up--28362949https://api.spreaker.com/episode/28362949Tue, 26 May 2020 15:16:43 +0000WD PartnersHealthcare in general is 15-20 years behind retail. The industry has had the luxury of doing things on their terms instead of their patients’ (or as this week’s guest calls them—customers) terms. While a shift toward customer-centric healthcare has...1449cleanfullhttps://www.spreaker.com/episode/episode-32-wd-partners-joanne-heyob-a-game-of-operations--27156171https://api.spreaker.com/episode/27156171Tue, 12 May 2020 13:18:45 +0000WD PartnersGrocery stores have been hard at work figuring out ways to get customers in and out, replenish shelves and keep associates safe. They’ve been able to muscle through it so far, but there are many operational considerations and logistics to finetune...1356cleanfullhttps://www.spreaker.com/episode/episode-31-wd-partners-jody-wasbro-it-s-not-a-straight-line--26768049https://api.spreaker.com/episode/26768049Tue, 05 May 2020 13:51:31 +0000WD PartnersCircular, back & forth, roundabout and all the ways in between getting to what’s next after all of this won’t be a straight line for many brands. The idea of testing & learning has never been more necessary. As the landscape continues to change how...1044cleanfullhttps://www.spreaker.com/episode/episode-30-whole-foods-gabrielle-rosi-a-whole-lotta-love--23389197https://api.spreaker.com/episode/23389197Wed, 29 Apr 2020 13:00:00 +0000WD PartnersWhole Foods is known for quality, education and localization and as the Sr. Director of Store Design, Gabby Rosi has played a major role in the customer experience and aesthetic of the brand. For the past 26 years Gabby has been working for a brand...2246business,delivery,design,future,grocery,industry,insight,podcast,retail,storecleanfullhttps://www.spreaker.com/episode/episode-28-wd-partners-jeff-arps-your-bopis-is-showing--25845661https://api.spreaker.com/episode/25845661Tue, 21 Apr 2020 13:47:56 +0000WD PartnersIf you weren’t implementing BOPIS before this pandemic, you definitely are now! Mostly because you weren’t given a choice;) But that’s okay, because there is no time like the present to learn, adapt and do it all again. The time is now for brands to...1135cleanfullhttps://www.spreaker.com/episode/episode-27-young-china-group-zak-dychtwald-a-coronavirus-refugee--24248989https://api.spreaker.com/episode/24248989Tue, 24 Mar 2020 13:29:03 +0000WD PartnersImagine getting a call from your friend about an upcoming trip you have planned to Wuhan, China in which he tells you, ‘hey buddy you might want to wait a couple weeks and see how this whole virus thing shakes out.’ That’s exactly what happened to Zak...3404business,china,coronavirus,covid-19,design,discussion,future,industry,insight,podcast,retailcleanfullhttps://www.spreaker.com/episode/episode-26-wd-partners-chris-doerschlag-leave-the-ego-at-the-door--23977530https://api.spreaker.com/episode/23977530Tue, 17 Mar 2020 14:18:52 +0000WD PartnersThe man, the myth, the legend. We may be biased, but our special guest this week is our own CEO Chris Doerschlag. Leader of over 400 people, architect by trade, father to 8 kids, son of 2 immigrants, music junkie, and a creative wizard in the...2808architecture,business,ceo,design,firm,future,insight,retailcleanfullhttps://www.spreaker.com/episode/episode-25-podcast-allies-elaine-appleton-grant-reporting-for-duty--22911981https://api.spreaker.com/episode/22911981Tue, 18 Feb 2020 13:17:17 +0000WD PartnersAs one of the thought leaders behind the podcast Business Wars Daily, Elaine Appleton Grant has insight into the trends, technology, opportunities and threats impacting our world today. A longtime journalist and entrepreneur at heart, Elaine joins Lee...2439ai,business,design,discussion,future,industry,podcast,retail,sustainability,talk,technology,trendscleanfullhttps://www.spreaker.com/episode/episode-24-wd-partners-joanne-heyob-how-to-make-it-work-work-work-work-work--22403588https://api.spreaker.com/episode/22403588Tue, 04 Feb 2020 13:26:49 +0000WD PartnersUnless you’ve been living under a rock, you’ve probably used some form of BOPIS (buy online pick-up in store), ship from store or ship to store. Retailers are pulling out all the stops to get goods to their customers on their terms. Yet most companies...2362brand,business,design,discussion,future,industry,insight,operations,podcast,retail,store,strategycleanfullhttps://www.spreaker.com/episode/episode-22-donatos-tom-krouse-spinning-plates--21437968https://api.spreaker.com/episode/21437968Tue, 07 Jan 2020 13:42:20 +0000WD PartnersHow does a CEO make sure his 5,000 associates not only understand the vision of the company but also feel like they are a part of the plan and future? By making sure those people can do the things they need to do. Whether it’s solving problems,...2597business,ceo,company,conversation,design,discussion,donatos,future,insight,pizza,restaurant,retailcleanfullhttps://www.spreaker.com/episode/episode-21-retail-dive-daphne-howland-retail-apocalypse-schmapocalypse--20823561https://api.spreaker.com/episode/20823561Tue, 17 Dec 2019 13:28:09 +0000WD PartnersIs the retail apocalypse real? Or is the industry just correcting for past mistakes? Many past mistakes. It’s convenient to blame the rise of ecommerce, but in actuality there are other forces at play (too many malls, being over-stored, bad real...2402business,design,discussion,dive,future,industry,insight,investment,podcast,reporter,retail,retaildivecleanfullhttps://www.spreaker.com/episode/episode-20-business-insider-aine-cain-thinking-outside-the-big-box--20625261https://api.spreaker.com/episode/20625261Tue, 10 Dec 2019 13:43:19 +0000WD PartnersDue to their size, capital and footprint, Big Box stores are quick to meet customers’ needs today—whether in a store, via delivery or pick-up, we’re seeing consumers responding (positively) and doubling down on their loyalty to those Big Box stores....2464big,box,business,consumer,customer,discussion,ecommerce,future,industry,insider,journalism,report,retail,storecleanfullhttps://www.spreaker.com/episode/episode-19-the-lionesque-group-melissa-gonzalez-let-me-tell-you-a-story--20452760https://api.spreaker.com/episode/20452760Tue, 03 Dec 2019 14:10:46 +0000WD PartnersPop-up stores have been around for 10+ years (can you believe it?!). As technology booms, stores close and Amazon sells more Alexas, the role (and opportunity) that a pop-up store has within a brand’s ecosystem has never been more interesting. The...2124brand,branding,business,design,discussion,experience,future,industry,insight,marketing,pop,pop-up,retail,shop,store,upcleanfullhttps://www.spreaker.com/episode/episode-18-retail-x-alison-embrey-medina-the-holly-jolly-customer--20286030https://api.spreaker.com/episode/20286030Tue, 26 Nov 2019 14:14:44 +0000WD PartnersThe adage “the customer is always right” is not new. But never has it been truer than this year. The “Uberization” of retail—give me what I want when and how I want it—has shifted the way customers expect to interact with brands and retailers and it’s...2366business,customer,design,discussion,experience,future,industry,insight,retailcleanfullhttps://www.spreaker.com/episode/episode-16-ey-marcie-merriman-the-ship-has-left-the-station--19989458https://api.spreaker.com/episode/19989458Tue, 12 Nov 2019 13:29:27 +0000WD PartnersThere is no going back from the role technology plays in our life. In fact with the launch of 5G technology we will be able to access content, websites, conversations, etc. 100x faster than what we have now. And no one knows this better than Gen...2386business,design,discussion,future,gen,generation,industry,insight,podcast,retail,retailers,technology,zcleanfullhttps://www.spreaker.com/episode/episode-15-ohiohealth-sara-saldoff-so-much-low-hanging-fruit--19748562https://api.spreaker.com/episode/19748562Tue, 29 Oct 2019 12:03:29 +0000WD PartnersEvery other industry is built around the customer’s needs…except healthcare. Traditionally, the healthcare experience has been centered around the physician. When in reality, the experience should be created with the customer’s needs first (note the...2007customer,design,discussion,experience,future,health,healthcare,industry,insight,needs,ohio,podcast,retail,talk,thinkingcleanfullhttps://www.spreaker.com/episode/episode-14-andy-house-literally-walk-a-mile-in-their-shoes--19517501https://api.spreaker.com/episode/19517501Tue, 15 Oct 2019 13:23:52 +0000WD PartnersBecause empathy is a function in all of us, it can be a trainable skill and can be one of the most powerful creative tools. When you can slow down and listen to others, be it clients, co-workers or customers, while maintaining complete self-awareness...1928business,design,discussion,empathy,future,industry,insight,office,retail,work,workspacecleanfullhttps://www.spreaker.com/episode/episode-10-wd-partners-jen-merkich-hire-for-attitude-train-for-skill--18864727https://api.spreaker.com/episode/18864727Tue, 20 Aug 2019 12:36:11 +0000WD PartnersA large company can’t run without an HR department. They are the behind-the-scenes force that feeds the culture of the company by bringing in the right talent at the right time. In fact, at WD Partners the HR group is called Talent Care. In this...1843business,care,career,company,hire,hr,industry,insight,job,retail,talentcleanfullhttps://www.spreaker.com/episode/episode-08-leah-cotterman-how-to-innovate-like-a-rebel--18741988https://api.spreaker.com/episode/18741988Tue, 06 Aug 2019 15:23:12 +0000WD PartnersThere are competencies that strong innovation teams need to have but what’s really missing is the secret sauce of rebellion. The mentality that, ‘I know the rules but I’m willing to break them in order to make something noticeably and meaningfully...2297brand,business,design,experience,industry,innovation,insight,podcast,retail,strategy,talk,unicorncleanfullhttps://www.spreaker.com/episode/episode-07-wd-partners-ryan-joy-the-store-of-the-future--18676792https://api.spreaker.com/episode/18676792Tue, 30 Jul 2019 15:39:48 +0000WD PartnersVR, AR, MR, XR, all the Rs! Extended Reality or Experience Reality is the name of the game but it’s not just for gamers. This technology is so sophisticated that brands can (and are) use it to help them develop the store of the future. In this episode...1907ar,business,future,insight,retail,tachnology,virtual,vrcleanfullhttps://www.spreaker.com/episode/episode-05-huntington-national-bank-adam-ferguson-a-guy-walks-into-a-bank--18501569https://api.spreaker.com/episode/18501569Tue, 09 Jul 2019 13:45:30 +0000WD PartnersWhile many banks are closing branches, our latest guest believes there’s potential for banks to evolve their “stores” and go beyond the transactional experience to create a place of connections, advice and security. It’s where the magic of data...2289bank,banking,business,design,industry,insights,storecleanfullhttps://www.spreaker.com/episode/episode-04-elaine-kleinschmidt-defining-the-21st-century-store--18440958https://api.spreaker.com/episode/18440958Tue, 02 Jul 2019 12:31:47 +0000WD PartnersOver the past five years, the retail industry has been turbulent to say the least. Brands are being rocked by forces all around them—shifts in shopper behaviors, generational preferences and local nuances to name a few. Simply put the old prototype...168321st,business,century,design,industry,insights,retail,shopping,stores,strategycleanfullhttps://www.spreaker.com/episode/episode-02-google-chris-lydle-google-does-bopis--18296894https://api.spreaker.com/episode/18296894Mon, 17 Jun 2019 13:04:16 +0000WD PartnersBuy Online Pick-Up in Store, Click & Collect, Ship to Store, BOPIS…no matter what you call it this offering has become a retail table stake. As a crucial fulfillment method, the adoption of BOPIS is phenomenal and in a recent WD study, 86% of...1262bopis,business,buy,conversation,google,in,insight,online,pickup,purchase,retail,storecleanfullhttps://www.spreaker.com/episode/episode-01-wd-partners-dan-stanek-healthcare-who-survives--18227441https://api.spreaker.com/episode/18227441Mon, 10 Jun 2019 13:42:39 +0000WD PartnersWhat does the routine healthcare picture look like today and how different might it look in the future? WD talked with more than 2,600 healthcare decision makers to find out how they make decisions, what their preferences are and what needs to change...1231business,care,clinic,design,doctor,future,healthcare,industry,insights,insurance,pcp,physician,primary,research,retail,trends,urgentcleanfull