https://www.spreaker.com/show/growth-talks
Mick Griffin, the Chief Growth Officer at Traffit, a recruitment ATS, has an exceptional record of driving exponential growth. With 13 years of experience in growth roles at Brand24 and GetResponse, Mick has established himself as an expert in the SaaS industry. His passion lies in Sales, Marketing, and Customer Success, and he has recently expanded his focus to include People and Culture. Mick is also the visionary behind Pipeline Summit, a renowned SaaS sales conference, and contributes actively as a mentor at GrowthMentor whenever his schedule permits.

Michal Sadowski, the Founder at Brand24, a media monitoring tool used by 4000+ customers across 159 countries. Mentor at Startup Weekend & Founder Institute. The author of the "Social Media Revolution" bestselling book. Awarded "Best Co-Founder" in The Next Web Startup Awards. Web Summit Conference People's Stage winner.]]>enTechnologyCopyright Michal Sadowski & Mick Griffinhttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/a2dd9adeb1c10067187db0c11ea1c8b7.jpghttps://www.spreaker.com/show/growth-talksWed, 04 Sep 2024 15:18:57 +0000Michal Sadowski & Mick GriffinMichał Sadowski & Mick Griffinmike@brand24.comFounder at Brand24, a social listening tool used by 3000+ customers across 110 countries. Mentor at Startup Weekend & Founder Institute. The author of "Social Media Revolution" bestselling (in Poland) book. Awarded "Best Co-Founder" in The Next Web...
Mick Griffin, the Chief Growth Officer at Traffit, a recruitment ATS, has an exceptional record of driving exponential growth. With 13 years of experience in growth roles at Brand24 and GetResponse, Mick has established himself as an expert in the SaaS industry. His passion lies in Sales, Marketing, and Customer Success, and he has recently expanded his focus to include People and Culture. Mick is also the visionary behind Pipeline Summit, a renowned SaaS sales conference, and contributes actively as a mentor at GrowthMentor whenever his schedule permits.

Michal Sadowski, the Founder at Brand24, a media monitoring tool used by 4000+ customers across 159 countries. Mentor at Startup Weekend & Founder Institute. The author of the "Social Media Revolution" bestselling book. Awarded "Best Co-Founder" in The Next Web Startup Awards. Web Summit Conference People's Stage winner.]]>falseepisodichttps://www.spreaker.com/episode/navigating-big-tech-layoffs-and-startup-opportunities-in-2024--61261499https://api.spreaker.com/episode/61261499Wed, 04 Sep 2024 12:27:54 +0000Michal Sadowski & Mick GriffinIn this episode of Growth Talks, Michal Sadowski and Mick Griffin dive into the 2024 big tech layoffs, discussing how over 100,000 employees have been affected by massive cuts at companies like Dell, PayPal, and Google. They explore whether this shift...2185aiimpact,bigtech,businessinnovation,careeradvice,careertransition,contentcreation,futureofwork,growth,jobmarket2024,layoffs2024,michalsadowski,mickgriffin,recruitmenttrends,startupgrowth,startuphiring,talks,techcareers,techindustry,techlayoffsfalsefullhttps://www.spreaker.com/episode/should-you-attend-conferences-maximizing-event-roi-for-startups--60437209https://api.spreaker.com/episode/60437209Wed, 19 Jun 2024 12:54:42 +0000Michal Sadowski & Mick GriffinIn this episode of Growth Talks, Michal Sadowski and Mick Griffin delve into the value of attending conferences, especially for startup founders. Broadcasting live from the Carpathian Summit, they discuss critical considerations for startups,...1971business,conference,conferences,entrepreneur,event,founders,griffin,growth,marketing,michal,mick,networking,roi,sadowski,startup,startups,strategy,tactics,tipsfalsefullhttps://www.spreaker.com/episode/the-impact-of-search-generative-experience-sge-on-your-business--59089778https://api.spreaker.com/episode/59089778Mon, 18 Mar 2024 17:18:18 +0000Michal Sadowski & Mick GriffinThe Search Generative Experience (SGE) integrates advanced AI to revolutionize the conventional search engine model. Unlike traditional search engines that return a list of links, SGE uses generative AI to understand queries in context and produce...1780experience,generative,griffin,growth,michal,mick,mike,sadowski,search,sge,talksfalsefullhttps://www.spreaker.com/episode/startup-essentials-the-5-must-have-tools-for-new-businesses--58785763https://api.spreaker.com/episode/58785763Thu, 22 Feb 2024 18:39:28 +0000Michal Sadowski & Mick GriffinLaunching a new business can be a daunting endeavor, but having the right tools in your arsenal can make all the difference. In this episode of 'Startup Essentials: The 5 Must-Have Tools for New Businesses,' we dive into the critical tools that every...2108analytics,apps,automation,business,growth,livechat,marketing,startup,tools,trickfalsefullhttps://www.spreaker.com/episode/first-5-hires-to-skyrocket-your-startup-success--57966221
This episode provides practical advice on which roles should be your first hires. We'll also share real-life experiences, common hiring mistakes to avoid, and actionable tips to help you make the right hiring decisions.]]>https://api.spreaker.com/episode/57966221Sun, 10 Dec 2023 16:09:38 +0000Michal Sadowski & Mick GriffinWe dive into the crucial decisions that shape the future of your new business. We explore the pivotal roles that are essential to get your startup off the ground and soaring. This episode provides practical advice on which roles should be your first...
This episode provides practical advice on which roles should be your first hires. We'll also share real-life experiences, common hiring mistakes to avoid, and actionable tips to help you make the right hiring decisions.]]>2681businessgrowth,businessleadership,entrepreneurship,griffin,growth,growthhacking,hiringstrategies,humanresources,innovation,michal,mick,podcast,sadowski,startupculture,startupjourney,startupsuccess,startuptips,talks,teambuildingfalsefullhttps://www.spreaker.com/episode/ai-tools-from-skeptic-to-enthusiast--57488515
Follow Mick: https://www.linkedin.com/in/mickgriffin
Follow Mike: https://www.linkedin.com/in/michalsadowski1/]]>https://api.spreaker.com/episode/57488515Thu, 02 Nov 2023 21:59:04 +0000Michal Sadowski & Mick GriffinExplore the unique experiences, challenges, and eye-opening moments that led to fully embrace the power of artificial intelligence in our professional life. Whether you're a curious skeptic or already passionate about AI, this podcast offers valuable...
Follow Mick: https://www.linkedin.com/in/mickgriffin
Follow Mike: https://www.linkedin.com/in/michalsadowski1/]]>2175ai,ai marketing,ai tools,growth talks,michal sadowski,mick griffin,salesfalsefullhttps://www.spreaker.com/episode/reacting-to-chatgpt-sales-tips-how-to-get-first-10-customers--56483826
Follow Mick: https://www.linkedin.com/in/mickgriffin
Follow Mike: https://www.linkedin.com/in/michalsadowski1/]]>https://api.spreaker.com/episode/56483826Mon, 21 Aug 2023 15:00:26 +0000Michal Sadowski & Mick GriffinJoin us as we unpack ChatGPT's AI-generated tips for securing initial customers. We'll analyze their real-world applicability and discuss AI's role in modern sales. Perfect for startups and sales enthusiasts! Follow Mick:...
Follow Mick: https://www.linkedin.com/in/mickgriffin
Follow Mike: https://www.linkedin.com/in/michalsadowski1/]]>3104ai,aitools,business,chatgpt,gpt,griffin,growth,michalsadowski,openai,podcast,sadowski,sales,tips,tricksfalsefullhttps://www.spreaker.com/episode/ai-unleashed-the-game-changing-tools-revolutionizing-business-growthtalks-42--54561422
Follow Mick: https://www.linkedin.com/in/mickgriffin
Follow Mike: https://www.linkedin.com/in/michalsadowski1/]]>https://api.spreaker.com/episode/54561422Wed, 21 Jun 2023 07:53:44 +0000Michal Sadowski & Mick GriffinStep into the world of cutting-edge technology as we explore the remarkable impact of artificial intelligence on various aspects of running a business. In this enlightening episode, we uncover the transformative power of AI tools and how they are...
Follow Mick: https://www.linkedin.com/in/mickgriffin
Follow Mike: https://www.linkedin.com/in/michalsadowski1/]]>1763ai,aitools,artificial,artificialintelligence,brand24,business,griffin,intelligence,michal,mick,revolution,sadowski,traffitfalsefullhttps://www.spreaker.com/episode/from-bootstrap-to-venture-navigating-startup-growth-strategies-growthtalks-41--54124505
Follow Mick: https://www.linkedin.com/in/mickgriffin
Follow Mike: https://www.linkedin.com/in/michalsadowski1/]]>https://api.spreaker.com/episode/54124505Wed, 07 Jun 2023 07:11:57 +0000Michal Sadowski & Mick GriffinIn this captivating episode, we dive deep into the world of entrepreneurship and explore the two distinct paths founders often take to fuel their startup dreams: bootstrapping and venture capital. Join us as we dissect the pros and cons of each...
Follow Mick: https://www.linkedin.com/in/mickgriffin
Follow Mike: https://www.linkedin.com/in/michalsadowski1/]]>1593falsefullhttps://www.spreaker.com/episode/empowering-growth-unleashing-the-potential-of-esops-growthtalks-ep-40--53752052
Whether you're an entrepreneur curious about ESOPs or an executive seeking innovative ways to engage and motivate your team, this episode of "Growth Talks" equips you with the knowledge and inspiration needed to leverage ESOPs as a catalyst for sustainable growth and lasting success.

Tune in to "Empowering Growth: Unleashing the Potential of ESOPs" and discover the game-changing potential of ESOPs in transforming your organization into a thriving, employee-owned powerhouse.]]>https://api.spreaker.com/episode/53752052Fri, 05 May 2023 14:52:20 +0000Michal Sadowski & Mick GriffinIn this compelling episode of "Growth Talks," we delve into the captivating world of ESOPs (Employee Stock Ownership Plans) and their transformative impact on businesses. Join us as we unlock the power of ESOPs and explore how they can revolutionize...
Whether you're an entrepreneur curious about ESOPs or an executive seeking innovative ways to engage and motivate your team, this episode of "Growth Talks" equips you with the knowledge and inspiration needed to leverage ESOPs as a catalyst for sustainable growth and lasting success.

Tune in to "Empowering Growth: Unleashing the Potential of ESOPs" and discover the game-changing potential of ESOPs in transforming your organization into a thriving, employee-owned powerhouse.]]>1651business,ebusiness,esop,griffin,growth,online,options,podcast,saas,sadowski,startupfalse40fullhttps://www.spreaker.com/episode/pricing-in-saas-fears-of-recession-and-how-to-get-sales-outside-local-market-growthtalks-ep-39--51106199
+ How to get sales in Poland vs How to get sales on the global market?
+ How do changes in pricing affect SaaS business?
+ How can SaaS companies prepare for a recession?]]>https://api.spreaker.com/episode/51106199Thu, 01 Sep 2022 15:20:56 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. In this episode, we discuss: + How to get sales in Poland vs How to get sales on the global market? + How do changes in pricing affect SaaS business? + How can SaaS companies prepare for a recession?
+ How to get sales in Poland vs How to get sales on the global market?
+ How do changes in pricing affect SaaS business?
+ How can SaaS companies prepare for a recession?]]>2476growth,pricing,recession,saasfalsefullhttps://www.spreaker.com/episode/clubhouse-for-client-acquisition-basecamp-controversy-remote-work-ep-38--45591561
+Controversy around Basecamp.
+ Basecamp announced an internal ban on political talks.
+ Clubhouse - is it just a viral or a sensible platform for content creators and a potential valuable customer acquisition channel.
+ Remote work - what awaits us? Will the remote first or remote only model win? Or maybe something else?]]>https://api.spreaker.com/episode/45591561Tue, 06 Jul 2021 08:13:09 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. In this episode we discuss: +Controversy around Basecamp. + Basecamp announced an internal ban on political talks. + Clubhouse - is it just a viral or a sensible platform for content creators and a potential...
+Controversy around Basecamp.
+ Basecamp announced an internal ban on political talks.
+ Clubhouse - is it just a viral or a sensible platform for content creators and a potential valuable customer acquisition channel.
+ Remote work - what awaits us? Will the remote first or remote only model win? Or maybe something else?]]>2672basecamp,clubhouse,growthtalks,remotework,sadowski,startupfalsefullhttps://www.spreaker.com/episode/15-challenge-product-hunt-results-growthtalks-ep-37--42593475
+ Product Hunt promo results. Best practices for running a product hunt campaign.

+ $15 Challenge - a fun game translated from basketball into SaaS multiverse :)]]>https://api.spreaker.com/episode/42593475Mon, 21 Dec 2020 10:53:29 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. In this episode we discuss: + Product Hunt promo results. Best practices for running a product hunt campaign. + $15 Challenge - a fun game translated from basketball into SaaS multiverse :)
+ Product Hunt promo results. Best practices for running a product hunt campaign.

+ $15 Challenge - a fun game translated from basketball into SaaS multiverse :)]]>3198growthtalks,producthuntfalsefullhttps://www.spreaker.com/episode/conversion-rate-benchmarks-goldmine-new-email-service-hey-com-ep-36--40837030
+ Hey.com a new email service from the founders of Basecamp.

+ Conversion rate benchmarks goldmine from Heap Analytics https://heap.io/blog/data-stories/goo...]]>https://api.spreaker.com/episode/40837030Fri, 11 Sep 2020 10:20:56 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. In this episode we discuss: + Hey.com a new email service from the founders of Basecamp. + Conversion rate benchmarks goldmine from Heap Analytics https://heap.io/blog/data-stories/goo...
+ Hey.com a new email service from the founders of Basecamp.

+ Conversion rate benchmarks goldmine from Heap Analytics https://heap.io/blog/data-stories/goo...]]>1410analytics,basecamp,benchmarks,brand24,business,conversion,heap,heapanalytics,hey.com,marketing,michałsadowski,mickgriffinfalsefullhttps://www.spreaker.com/episode/7-things-i-wish-i-knew-when-starting-a-business-michal-sadowski-infoshare-2019-ep-35--19056940https://infoshare.pl/ A compilation of best practices, tips, tricks, hacks, and fuckups from our journey from 0 to 100,000 users a month. Supplemented with stories from fellow entrepreneurs. Learn from my mistakes as I share tactics and tools that will help you to grow an online business.

About me:
Founder & CEO at Brand24, a media monitoring tool used by 3000+ companies across 110 countries. A public speaker with over 200 keynotes. Best Co-Founder in The Next Web Startup Awards. Web Summit Conference People's Stage winner.]]>https://api.spreaker.com/episode/19056940Tue, 10 Sep 2019 11:44:45 +0000Michal Sadowski & Mick GriffinFull keynote from an amazing InfoShare 2019 conference https://infoshare.pl/ A compilation of best practices, tips, tricks, hacks, and fuckups from our journey from 0 to 100,000 users a month. Supplemented with stories from fellow entrepreneurs. Learn...https://infoshare.pl/ A compilation of best practices, tips, tricks, hacks, and fuckups from our journey from 0 to 100,000 users a month. Supplemented with stories from fellow entrepreneurs. Learn from my mistakes as I share tactics and tools that will help you to grow an online business.

About me:
Founder & CEO at Brand24, a media monitoring tool used by 3000+ companies across 110 countries. A public speaker with over 200 keynotes. Best Co-Founder in The Next Web Startup Awards. Web Summit Conference People's Stage winner.]]>1112brand24,business,conference,infoshare,infoshare2019,marketing,michałsadowski,online,startupfalsefullhttps://www.spreaker.com/episode/customer-retention-report-2019-and-mailchimps-mockumentary-series-ep-34--19056778
+ Customer Retention Report by Brightback https://brightback.com/blog/b2-c--b2-...

Discounts and deals are the most popular retention tactic
Companies are mostly not yet collecting data to act upon
SMB-focused Companies are better in customer service then Enterprise-focused Companies

+ MailChimp launches their own mockumentary series https://mailchimp.com/presents/]]>https://api.spreaker.com/episode/19056778Tue, 10 Sep 2019 11:23:48 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. In this episode we discuss: + Customer Retention Report by Brightback https://brightback.com/blog/b2-c--b2-... Discounts and deals are the most popular retention tactic Companies are mostly not yet collecting...
+ Customer Retention Report by Brightback https://brightback.com/blog/b2-c--b2-...

Discounts and deals are the most popular retention tactic
Companies are mostly not yet collecting data to act upon
SMB-focused Companies are better in customer service then Enterprise-focused Companies

+ MailChimp launches their own mockumentary series https://mailchimp.com/presents/]]>1074brand24,brightback,business,customer,mailchimp,marketing,online,report,retention,strategiesfalsefullhttps://www.spreaker.com/episode/5-amazing-tools-to-boost-your-business-in-2019-ep-33--19056721
+ 5 amazing tools to boost your business in 2019 including:

+ https://www.livesession.io The fastest way to understand customer's digital experience
+ https://www.prodsight.ai Automated customer feedback analysis
+ https://clearbit.com/Data to power your entire business
+ https://www.leadworx.com Convert Anonymous Website Visitors into Customers
+ https://www.madkudu.com/ Lead scoring, actionable predictive analytics]]>https://api.spreaker.com/episode/19056721Tue, 10 Sep 2019 11:13:14 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. In this episode we discuss: + 5 amazing tools to boost your business in 2019 including: + https://www.livesession.io The fastest way to understand customer's digital experience + https://www.prodsight.ai...
+ 5 amazing tools to boost your business in 2019 including:

+ https://www.livesession.io The fastest way to understand customer's digital experience
+ https://www.prodsight.ai Automated customer feedback analysis
+ https://clearbit.com/Data to power your entire business
+ https://www.leadworx.com Convert Anonymous Website Visitors into Customers
+ https://www.madkudu.com/ Lead scoring, actionable predictive analytics]]>1150boost,brand24,business,marketing,startupfalsefullhttps://www.spreaker.com/episode/stripe-launches-in-europe-infoshare-conference-and-how-to-get-most-out-of-events-ep-32--18293873
+ Stripe Billing launches in Europe
+ Infoshare conference and How to Get Most out of Events]]>https://api.spreaker.com/episode/18293873Mon, 17 Jun 2019 08:04:41 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. In this episode we discuss: + Stripe Billing launches in Europe + Infoshare conference and How to Get Most out of Events
+ Stripe Billing launches in Europe
+ Infoshare conference and How to Get Most out of Events]]>1047brand24,conference,infoshare,marketing,startup,stripefalsefullhttps://www.spreaker.com/episode/intercom-launches-product-tours-basecamps-approach-to-customer-service-ep-31--18021231
+ Intercom launches product tours, a direct competitor to Appcues.
+ At Basecamp, everyone works at customer service for a day once every few weeks.]]>https://api.spreaker.com/episode/18021231Mon, 20 May 2019 08:38:54 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. In this episode we discuss: + Intercom launches product tours, a direct competitor to Appcues. + At Basecamp, everyone works at customer service for a day once every few weeks.
+ Intercom launches product tours, a direct competitor to Appcues.
+ At Basecamp, everyone works at customer service for a day once every few weeks.]]>839appcues,basecamp,brand24,intercom,marketing,podcast,startupfalsefullhttps://www.spreaker.com/episode/communication-workshop-ep-30--17543330https://api.spreaker.com/episode/17543330Fri, 05 Apr 2019 11:15:43 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. How to talk through benefits, rather than features? Mick is talking about our internal communication workshop that was really eye-opening for many of our team members.854benefits,communication,improvement,marketing,skills,startupfalsefullhttps://www.spreaker.com/episode/appcues-userpilot-user-onboarding-apps-ep-29--17439893
Tools reviewed in this episode:
http://appcues.com
http://userpilot.com]]>https://api.spreaker.com/episode/17439893Tue, 26 Mar 2019 09:32:40 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. We look into the communication of Appcues and UserPilot. Amazing tools enabling you to create product walkthroughs, in-app messages, user onboarding, feature adoption and more. Tools reviewed in this episode:...
Tools reviewed in this episode:
http://appcues.com
http://userpilot.com]]>1924falsefullhttps://www.spreaker.com/episode/boost-your-marketing-with-linkedin-video-ep-28--17228068
Linkedin (Reach 14K): 48,000 views, 1.2K likes, 97 comments
Facebook (Reach 31K): 42,000 views, 1.7K likes, 139 comments
Twitter (Reach 23K): 13,000 views, 232 likes, 9 replies
Youtube (Reach 11K): 11,600 views, 188 likes, 11 comments

Links to the same video on each platform:
https://web.facebook.com/michalsadows...
https://www.linkedin.com/feed/update/...
https://www.youtube.com/watch?v=c8Ynt...
https://twitter.com/sadek/status/1073...]]>https://api.spreaker.com/episode/17228068Tue, 26 Mar 2019 09:23:54 +0000Michal Sadowski & Mick GriffinAnother quick, mostly unedited podcast. A little experiment on getting exposure for videos across different Social platforms including Facebook, Youtube, Linkedin and Twitter. Surprising results really! Linkedin (Reach 14K): 48,000 views, 1.2K likes,...
Linkedin (Reach 14K): 48,000 views, 1.2K likes, 97 comments
Facebook (Reach 31K): 42,000 views, 1.7K likes, 139 comments
Twitter (Reach 23K): 13,000 views, 232 likes, 9 replies
Youtube (Reach 11K): 11,600 views, 188 likes, 11 comments

Links to the same video on each platform:
https://web.facebook.com/michalsadows...
https://www.linkedin.com/feed/update/...
https://www.youtube.com/watch?v=c8Ynt...
https://twitter.com/sadek/status/1073...]]>200growthtalks,linkedin,marketing,startup,startuptips,tips,tricksfalsefullhttps://www.spreaker.com/episode/how-marketing-sales-can-work-together-to-grow-sales-startup-tips-ep-27--17227566
List of materials / tools / books we mention during the video.

Sales Acceleration Formula: https://www.youtube.com/watch?v=RG_ey...
Marketing Automation Tools we mention:

http://userengage.io
https://synerise.com
http://salesmanago.com
http://intercom.io]]>https://api.spreaker.com/episode/17227566Tue, 26 Mar 2019 09:23:39 +0000Michal Sadowski & Mick GriffinIn this episode of #GrowthTalks featuring Mick Griffin, we break down our Sales Funnel and talk about marketing vs sales turf war. We provide tips on how to setup your marketing goals as well as sales goals so both teams work together. We talk about...
List of materials / tools / books we mention during the video.

Sales Acceleration Formula: https://www.youtube.com/watch?v=RG_ey...
Marketing Automation Tools we mention:

http://userengage.io
https://synerise.com
http://salesmanago.com
http://intercom.io]]>2066acceleration,analysis,brand24,business,customer,management,marketing,sales,startup,strategies,success,techniques,tips,toolsfalsefullhttps://www.spreaker.com/episode/how-to-automate-your-sales-ep-26--17227367https://api.spreaker.com/episode/17227367Tue, 26 Mar 2019 09:23:09 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. Simple strategies for scaling Your sales. We help you to determine if your company should be focused on Inbound Sales or Outbound Sales (or both). We share good practices, tools and tricks to help you grow your...2892analysis,automation,basics,brand24,customer,funnel,marketing,sales,scale,startup,success,techniques,tips,toolsfalsefullhttps://www.spreaker.com/episode/5-minute-fix-that-resulted-in-23-growth-in-signups-ep-25--17167599http://brand24.com). Obviously, these are just initial results, we will need to analyze this over a longer period. Moreover, growth in signups doesn't have to result in net client growth, but personally, I'm really hopeful!]]>https://api.spreaker.com/episode/17167599Tue, 26 Mar 2019 09:22:39 +0000Michal Sadowski & Mick GriffinJust a short podscat about one of my recent revelations. We changed the color of our online chat button led to a 23% growth in signups (on our website http://brand24.com). Obviously, these are just initial results, we will need to analyze this over a...http://brand24.com). Obviously, these are just initial results, we will need to analyze this over a longer period. Moreover, growth in signups doesn't have to result in net client growth, but personally, I'm really hopeful!]]>227business,chat,design,intercom,livechat,marketing,online,startup,startups,tips,tricksfalsefullhttps://www.spreaker.com/episode/7-growth-tips-and-tricks-for-ecommerce-free-keynote-from-rewise-conference-2019-ep-24--17167632
Download free PDF here: https://drive.google.com/file/d/165ic...

1. Track users and setup funnels.
2. Fix major UX/UI inefficiencies to boost conversion.
3. Leverage Social Proof on your website.
4. Uncover Direct Traffic.
5. Engage Online mentions.
6. Look through your industry benchmark's traffic.
7. Use Social Selling.]]>https://api.spreaker.com/episode/17167632Tue, 26 Mar 2019 09:22:25 +0000Michal Sadowski & Mick GriffinMy keynote from ReWise Online Conference 2019. Good practices, growth hacks and tips on how to boost your marketing & sales efforts. Learn how to find steps on your site that cause the biggest drop in your clients. I recommend several tools for you to...
Download free PDF here: https://drive.google.com/file/d/165ic...

1. Track users and setup funnels.
2. Fix major UX/UI inefficiencies to boost conversion.
3. Leverage Social Proof on your website.
4. Uncover Direct Traffic.
5. Engage Online mentions.
6. Look through your industry benchmark's traffic.
7. Use Social Selling.]]>1921apps,automation,campaign,ecommerce,marketing,online,shopify,strategies,tips,tools,wixfalsefullhttps://www.spreaker.com/episode/slack-fastest-growing-saas-ep-23--17167734
Tools reviewed in this episode:
http://slack.com]]>https://api.spreaker.com/episode/17167734Tue, 26 Mar 2019 09:22:05 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. We look into SLACK homepage! Likely the fastest growing SaaS tool ever. Check out their homepage structure and communication. Tools reviewed in this episode: http://slack.com
Tools reviewed in this episode:
http://slack.com]]>1176growth,homepage,slack,slack.com,talksfalsefullhttps://www.spreaker.com/episode/intercom-a-popular-marketing-automation-tool-ep-22--17167821
Tools reviewed in this episode:
http://intercom.com]]>https://api.spreaker.com/episode/17167821Tue, 26 Mar 2019 09:21:44 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. In this episode, we break down INTERCOM! Likely the most popular marketing automation tool out there. Check out their homepage structure and communication. What can you learn from one of the fastest growing SaaS...
Tools reviewed in this episode:
http://intercom.com]]>1472automated,automation,intercom,intercom.com,intercom.io,lead,marketing,nurturing,podcast,software,tips,toolsfalsefullhttps://www.spreaker.com/episode/7-tools-to-boost-your-growth-in-2019-ep-21--17167840-
https://historysearch.com - turns websites you visit into searchable documents. A very helpful way to save time searching for content you’ve read or watched. It is compatible with Google Docs, Office 365. Gmail. Intercom. Jira and more.

https://boxiqq.co/ - live dashboard. Sort of like Google Studio mixed with IFTTT. You can easily create a dashboard, then connect a specific section or box with services like Youtube, Intercom, Twitter, Google Analytics, Mailchimp and more. So you can essentially combine all the major company metrics and put them on screen or embed on your website. Cool for social proof since you can embed it on your homepage to share some of the brag numbers.

https://squadapp.io Share your smartphone screen with friends. Live. Mostly an app for friends to share their mobile screens while shopping, but I found it useful to test our own mobile version of the product in live collaboration with developers.

Hammer. Another tool I would recommend is a hammer...Yeah... Just a hammer. It’s pretty useful when assembling furniture at the office, saves a lot of time.

https://planable.io/ - collaborate to approve and schedule social media content. Super useful for agencies that often need an accept content before release.

https://livesession.io/ hotjar competitor and another cool polish company. Very competitive in terms of pricing plus filters and segmenting features, unlike their larger competitors.

https://leadhonestly.com/ 1:1 meeting manager. Sort of like a CRM for your team members. This way you can track all the promises, assignments, tasks your teams are managing. You can also track their mood, frustrations and new ideas.]]>https://api.spreaker.com/episode/17167840Tue, 26 Mar 2019 09:21:11 +0000Michal Sadowski & Mick GriffinHere's the list of 7 new marketing & productivity tools to use in 2019. Some of my favorite new apps & products released recently: - https://historysearch.com - turns websites you visit into searchable documents. A very helpful way to save time...-
https://historysearch.com - turns websites you visit into searchable documents. A very helpful way to save time searching for content you’ve read or watched. It is compatible with Google Docs, Office 365. Gmail. Intercom. Jira and more.

https://boxiqq.co/ - live dashboard. Sort of like Google Studio mixed with IFTTT. You can easily create a dashboard, then connect a specific section or box with services like Youtube, Intercom, Twitter, Google Analytics, Mailchimp and more. So you can essentially combine all the major company metrics and put them on screen or embed on your website. Cool for social proof since you can embed it on your homepage to share some of the brag numbers.

https://squadapp.io Share your smartphone screen with friends. Live. Mostly an app for friends to share their mobile screens while shopping, but I found it useful to test our own mobile version of the product in live collaboration with developers.

Hammer. Another tool I would recommend is a hammer...Yeah... Just a hammer. It’s pretty useful when assembling furniture at the office, saves a lot of time.

https://planable.io/ - collaborate to approve and schedule social media content. Super useful for agencies that often need an accept content before release.

https://livesession.io/ hotjar competitor and another cool polish company. Very competitive in terms of pricing plus filters and segmenting features, unlike their larger competitors.

https://leadhonestly.com/ 1:1 meeting manager. Sort of like a CRM for your team members. This way you can track all the promises, assignments, tasks your teams are managing. You can also track their mood, frustrations and new ideas.]]>529app,boxiqq,boxiqq.co,digital,growth,history,historysearch.com,internet,lead,livesession,livesession.io,marketing,online,planable,planable.io,productivity,squad,squadapp,toolsfalsefullhttps://www.spreaker.com/episode/do-you-need-a-unique-business-idea-ep-20--17167880
"You don't have to be first. You only need to be the best."]]>https://api.spreaker.com/episode/17167880Tue, 26 Mar 2019 09:20:38 +0000Michal Sadowski & Mick GriffinAnother quick podcast inspired by stumbling upon an article "10 Unique Business Ideas to Inspire You in 2018". Do you really need be an absolute gamechanger? Do you need a unique idea for your business? I don't think you do. "You don't have to be...
"You don't have to be first. You only need to be the best."]]>238business,growthtips,idea,investment,marketing,onlinebusiness,starting,startup,tipsfalsefullhttps://www.spreaker.com/episode/were-reviewing-brand24-homepage-ep-19--17216483
Tools reviewed in this episode:
http://brand24.com]]>https://api.spreaker.com/episode/17216483Tue, 26 Mar 2019 09:20:11 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. We decided it ain't fair to criticize other products (their websites and communication) while not showcasing our own mistakes. This is why we decided to review... Brand24... Tools reviewed in this episode:...
Tools reviewed in this episode:
http://brand24.com]]>1212benefits,buzzwords,communication,customer,discovery,marketing,startup,tipsfalsefullhttps://www.spreaker.com/episode/quick-tips-reasons-you-arent-getting-sales-ep-18--17216499https://api.spreaker.com/episode/17216499Tue, 26 Mar 2019 09:19:53 +0000Michal Sadowski & Mick GriffinAnother quick podcast inspired by my recent conversation with a fellow entrepreneur who just launched an online store with a vegetarian food. He promoted his new shop via FB Ads to get 1300 visitors but only few sales. He asked me for advice on what...291business,marketing,onlinebusiness,onlinemarketing,sales,selling,startup,tipsfalsefullhttps://www.spreaker.com/episode/quick-tips-re-engage-your-visitors-with-subscribers-com-ep-17--17216505https://api.spreaker.com/episode/17216505Tue, 26 Mar 2019 09:19:14 +0000Michal Sadowski & Mick GriffinA quick tip about a tool I stumbled upon just now. Subscribers.com allows you to easily launch Chrome/Firefox notifications for your blog / website. Really cool and simple product I look forward testing more.120blog,firefox,notifications,subscribers.com,tipsfalsefullhttps://www.spreaker.com/episode/symu-co-presspad-more-ep-16--17216525
Tools reviewed in this episode:
https://www.symu.co
https://presspadapp.com]]>https://api.spreaker.com/episode/17216525Tue, 26 Mar 2019 09:18:53 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. We're reviewing your tools, products and your communication. Providing tips and tricks on how to improve your growth. Tools reviewed in this episode: https://www.symu.co https://presspadapp.com
Tools reviewed in this episode:
https://www.symu.co
https://presspadapp.com]]>1955benefits,breakdown,buzzwords,communication,customer,discovery,growth,marketing,presspad,product,startup,symu.co,talks,tips,toolsfalsefullhttps://www.spreaker.com/episode/improve-your-communication-ep-15--17216572
Tools reviewed in this episode:
https://www.shuttout.com/
https://yawave.com/]]>https://api.spreaker.com/episode/17216572Tue, 26 Mar 2019 09:17:39 +0000Michal Sadowski & Mick Griffin#GrowthTalks featuring Mick Griffin. We're reviewing your tools, products and your communication. Providing tips and tricks on how to improve your growth. Tools reviewed in this episode: https://www.shuttout.com/ https://yawave.com/
Tools reviewed in this episode:
https://www.shuttout.com/
https://yawave.com/]]>1664analysis,brand24,communication,customer,marketing,sales,shuttout,shuttout.com,skills,startup,success,techniques,tips,tools,yawave,yawave.comfalsefullhttps://www.spreaker.com/episode/how-to-social-insights-can-boost-your-online-business-with-jon-ferrara-ceo-founder-of-nimble-ep-14--17216596https://api.spreaker.com/episode/17216596Tue, 26 Mar 2019 09:16:29 +0000Michal Sadowski & Mick GriffinThe interview with Jon Ferrara (@Jon_Ferrara) is here! Jon is the Founder and CEO at Nimble CRM. Expert on Social Selling. His major interests: #SocialSelling, #SocialBusiness, #InfluencerRelations.1991crm,ferrara,gdpr,jon,marketing,nimble,nimble.com,selling,socialfalsefullhttps://www.spreaker.com/episode/boost-your-signups-ep-13--17216676
Tools reviewed in this episode:
https://harmonizely.com
https://appoint.ly/]]>https://api.spreaker.com/episode/17216676Tue, 26 Mar 2019 09:16:06 +0000Michal Sadowski & Mick GriffinWe're starting a new segment called #GrowthTalks featuring Mick Griffin. We're reviewing your tools, products and your communication. Providing tips and tricks on how to improve your growth. The idea here is to provide practical knowledge and...
Tools reviewed in this episode:
https://harmonizely.com
https://appoint.ly/]]>1694analysis,appoint.ly,appointy,communication,customer,harmonizely,harmonizely.com,marketing,sales,startup,success,techniques,tips,toolsfalsefullhttps://www.spreaker.com/episode/tips-from-the-fastest-growing-tech-companies-in-europe-ep-12--17217229https://api.spreaker.com/episode/17217229Tue, 26 Mar 2019 09:15:40 +0000Michal Sadowski & Mick GriffinQ&A session with the founders of the fastest growing tech companies in Europe according to Technology Fast 50. Organized by Deloitte, Fast50 is a programme that recognizes and profiles the fastest growing public or private technology companies in...4134business,cefast50,deloitte,droids,droidsonroids,fast50,marketing,monterail,podcast,startup,technology,tips,tools,tooplooxfalsefullhttps://www.spreaker.com/episode/10-biggest-mistakes-people-make-when-starting-a-business-ep-11--17156794
Mistakes business owners make:

1. Not launching soon enough.
Trying to polish the product indefinitely. Founders typically are afraid to spoil the first impression. They are mostly unaware of a larger risk. Misjudging the client's expectations. In other words: what we think customers want can be very different than what customers actually want. Every day you are postponing a reality check for your business can be a day wasted. Typically it takes several iterations, sometimes even pivots, to get the product right. That is why it is crucial to launch MVP or even a mockup version of your product. You can use tools like Invision or UXPin to draw a simple version that can help you to challenge your idea.

2. Talking buzzwords rather than benefits.
Most startups talk buzzwords rather than benefits. They talk features rather than use cases. They brag about awards, achievements rather than communicate the value their product brings. Lack of value-based communication leads to lack of sales. In turn, lack of sales leads to failure for most startups. So stop wasting your potential clients time with all these fancy words like "leading", "game-changing", "revolutionary". Just tell what your company does and how it is going to make my life easier.


3. Focusing too much on the uniqueness of the idea.
The World is pushing you to be absolutely unique. Techcrunch and Mashable are looking for game-changers, unique business ideas that will revolutionize the industry. This is not the only way! This is not the likely way to succeed. There is an infinite space for businesses providing incremental improvement to existing solutions. It is all about solving an existing problem a little bit better than the other guys.

4. Not being open to feedback.
Limit ways potential customers can provide feedback.
Browsing websites for newly created businesses I rarely see an easy way to contact their representative. Typically you have to go through several subpages to find a poorly designed contact form. This is not the way to show you care about your clients. And as a newly created company, one of your key advantages might be a great customer support. Moreover, limiting ways for your potential clients to provide feedback is running a business in the dark. This is why it is vital to use tools like online chat to make it super convenient for your clients to engage and provide feedback.

5. Trying to create a product or a service for everyone.
It impossible to match everyone’s expectation. Determine early your core audience and create for them. One of the hardest things, but also important things is the ability to kindly say “no” to some of your customers.

6. Not being aware of conversion rates.
Most startup founders I meet think that they will convert 5 out of 10 potential customers. In some cases, this might be true, but in most, this is a totally unrealistic expectation. In our early days, I would contact 75 people (with a personal message) to get around 25 signups to get 1 sale. ONE! Out of 75 people I contact. And it still makes us a really good business.

7. Not engaging sales personally.
Another common mistake is to outsource sales in the early stage. This is not a good idea as it stretches the communication cycle and makes it difficult to understand which parts of your product bring actual value to potential clients.

8. Focusing on investors rather than customers.
I get it. You visit VentureBeat to see all these series A,B,C,D funding. It feels like everybody is raising capital. It feels like you're doing something wrong not to raise money. This is not the case.
Raising capital can help your company, but it is also a huge distraction and burden. It takes time. The time you should spend on the product, customer relations, understanding client's needs, etc.

9. Not using analytics.
Analytics sounds like something for large companies to optimize their business. It's not. Using analytics can be a matter of life or death for many startups. Imagine you launched a product. An online tool of some sorts. You're getting no sales. Why? There is a chance your product is amazing, but people are bouncing off your registration form.

10. Lack of patience.
Building a business is a marathon. Not a sprint. The problem is: you see participants mostly when they are getting close to a finish line. You don't see startup founders when they are sleeping in the trunk of their car on the side of a highway. Overnight success is a myth. Determination and patience is the key.]]>https://api.spreaker.com/episode/17156794Tue, 26 Mar 2019 09:15:15 +0000Michal Sadowski & Mick GriffinThe list of Common Mistakes People Make When Starting a Business is based on my observations of startup creators I meet during conferences or my mentorship sessions. However, a lot of the mistakes are my own, so I'm not trying to be the all-knowing...
Mistakes business owners make:

1. Not launching soon enough.
Trying to polish the product indefinitely. Founders typically are afraid to spoil the first impression. They are mostly unaware of a larger risk. Misjudging the client's expectations. In other words: what we think customers want can be very different than what customers actually want. Every day you are postponing a reality check for your business can be a day wasted. Typically it takes several iterations, sometimes even pivots, to get the product right. That is why it is crucial to launch MVP or even a mockup version of your product. You can use tools like Invision or UXPin to draw a simple version that can help you to challenge your idea.

2. Talking buzzwords rather than benefits.
Most startups talk buzzwords rather than benefits. They talk features rather than use cases. They brag about awards, achievements rather than communicate the value their product brings. Lack of value-based communication leads to lack of sales. In turn, lack of sales leads to failure for most startups. So stop wasting your potential clients time with all these fancy words like "leading", "game-changing", "revolutionary". Just tell what your company does and how it is going to make my life easier.


3. Focusing too much on the uniqueness of the idea.
The World is pushing you to be absolutely unique. Techcrunch and Mashable are looking for game-changers, unique business ideas that will revolutionize the industry. This is not the only way! This is not the likely way to succeed. There is an infinite space for businesses providing incremental improvement to existing solutions. It is all about solving an existing problem a little bit better than the other guys.

4. Not being open to feedback.
Limit ways potential customers can provide feedback.
Browsing websites for newly created businesses I rarely see an easy way to contact their representative. Typically you have to go through several subpages to find a poorly designed contact form. This is not the way to show you care about your clients. And as a newly created company, one of your key advantages might be a great customer support. Moreover, limiting ways for your potential clients to provide feedback is running a business in the dark. This is why it is vital to use tools like online chat to make it super convenient for your clients to engage and provide feedback.

5. Trying to create a product or a service for everyone.
It impossible to match everyone’s expectation. Determine early your core audience and create for them. One of the hardest things, but also important things is the ability to kindly say “no” to some of your customers.

6. Not being aware of conversion rates.
Most startup founders I meet think that they will convert 5 out of 10 potential customers. In some cases, this might be true, but in most, this is a totally unrealistic expectation. In our early days, I would contact 75 people (with a personal message) to get around 25 signups to get 1 sale. ONE! Out of 75 people I contact. And it still makes us a really good business.

7. Not engaging sales personally.
Another common mistake is to outsource sales in the early stage. This is not a good idea as it stretches the communication cycle and makes it difficult to understand which parts of your product bring actual value to potential clients.

8. Focusing on investors rather than customers.
I get it. You visit VentureBeat to see all these series A,B,C,D funding. It feels like everybody is raising capital. It feels like you're doing something wrong not to...]]>1028business,marketing,mistakes,startupfalsefullhttps://www.spreaker.com/episode/4-tips-to-boost-the-benefits-of-attending-conferences-social-media-marketing-world-2018-ep-10--17217286
TIPS

1. Give value to other attendees. Create a report. Shoot a highlights video. Interview some of the speakers. There is a number of ways you can get attention.

2. Choose conferences that offer good attendee to exhibitor ratio. Web summit vs SMMW.

BONUS TIP: If you want to be a sponsor - book early to choose the best spot.

3. Dominate top tweets and Instagram posts for conference-related hashtags. Boost it with your social media channels.

4. Use it to build a relationship with speakers. Might be the most important reason for attending a conference in the first place.]]>https://api.spreaker.com/episode/17217286Tue, 26 Mar 2019 09:14:55 +0000Michal Sadowski & Mick GriffinI’ve just returned from Social Media Marketing World conference so it feels like a perfect opportunity to share 4 Tips to Boost the Benefits of Attending Conferences. TIPS 1. Give value to other attendees. Create a report. Shoot a highlights...
TIPS

1. Give value to other attendees. Create a report. Shoot a highlights video. Interview some of the speakers. There is a number of ways you can get attention.

2. Choose conferences that offer good attendee to exhibitor ratio. Web summit vs SMMW.

BONUS TIP: If you want to be a sponsor - book early to choose the best spot.

3. Dominate top tweets and Instagram posts for conference-related hashtags. Boost it with your social media channels.

4. Use it to build a relationship with speakers. Might be the most important reason for attending a conference in the first place.]]>210brand24,business,company,conference,marketing,online,startup,startups,techfalsefullhttps://www.spreaker.com/episode/increase-your-creativity-and-productivity-ep-9--17439775
--
When do we do Creative Friday?
Creative Friday is happening on a different date for each office. We do that so offices can cover for each other. One office has a Creative Friday. Others cover for them. You can also divide a single office into two groups.

--
What are the rules for Creative Friday?
Rule #1: you don’t talk about Creative Friday… I kid. There is only one rule for Creative Friday: unless there is a huge emergency - you don’t do your regular tasks.

--
Does this mean I don’t need to code or reply to customers?
Unless there is a major emergency - you don’t need to code or reply to customers. Teams from other cities will cover for you. Moreover, your side project might include coding or talk to customers.

--
I don’t want to work on any side projects. What can I do?
There is absolutely no pressure to have side projects. You can use this time to learn new technology, learn new skills, even loosely related to our business or tech.

--
Can we form teams?
Yes! You can work in groups, teams, however you prefer.

--
Do I have to finish my side project on the same day?
No. You can have a one-day side project (or no projects at all, it is up to you) or you can work on something for several Creative Fridays.

--

Can you share some examples of things we can be doing?

You can really do anything that is related to our business:
+ learn new skills
+ read a book
+ shoot a new video you never had time to shoot
+ start a blog or write something
+ create new concept a feature or our communication or anything + company related
+ create new concept for
+ talk to coworkers
+ experiment with some new tools or tech
+ pimp your office space
+ try to guess Wierzej’s email password

Again, the only rule is not to do regular stuff.]]>https://api.spreaker.com/episode/17439775Tue, 26 Mar 2019 09:14:08 +0000Michal Sadowski & Mick GriffinCreative Friday is the day of the month when we stop doing our “regular” tasks and use it for side projects, new ideas, acquiring new knowledge, testing new tools, practices. It is a way to boost creativity and productivity across the company. --...
--
When do we do Creative Friday?
Creative Friday is happening on a different date for each office. We do that so offices can cover for each other. One office has a Creative Friday. Others cover for them. You can also divide a single office into two groups.

--
What are the rules for Creative Friday?
Rule #1: you don’t talk about Creative Friday… I kid. There is only one rule for Creative Friday: unless there is a huge emergency - you don’t do your regular tasks.

--
Does this mean I don’t need to code or reply to customers?
Unless there is a major emergency - you don’t need to code or reply to customers. Teams from other cities will cover for you. Moreover, your side project might include coding or talk to customers.

--
I don’t want to work on any side projects. What can I do?
There is absolutely no pressure to have side projects. You can use this time to learn new technology, learn new skills, even loosely related to our business or tech.

--
Can we form teams?
Yes! You can work in groups, teams, however you prefer.

--
Do I have to finish my side project on the same day?
No. You can have a one-day side project (or no projects at all, it is up to you) or you can work on something for several Creative Fridays.

--

Can you share some examples of things we can be doing?

You can really do anything that is related to our business:
+ learn new skills
+ read a book
+ shoot a new video you never had time to shoot
+ start a blog or write something
+ create new concept a feature or our communication or anything + company related
+ create new concept for
+ talk to coworkers
+ experiment with some new tools or tech
+ pimp your office space
+ try to guess Wierzej’s email password

Again, the only rule is not to do regular stuff.]]>343brand24,business,company,launching,marketing,michalsadowski,online,startup,startups,techfalsefullhttps://www.spreaker.com/episode/how-to-understand-your-customer-and-personalize-communication-startup-tips-ep-8--17217370https://api.spreaker.com/episode/17217370Tue, 26 Mar 2019 09:03:42 +0000Michal Sadowski & Mick GriffinEpisode featuring Mick Griffin. Simple strategies for learning about your customers to improve your communication. How to talk through benefits rather than buzzwords. Use online tools to research customer before contactng.2140analysis,automation,basics,benefits,brand24,buzzwords,customer,funnel,marketing,sales,startup,success,techniques,tips,toolsfalsefullhttps://www.spreaker.com/episode/13-tips-to-improve-your-customer-support-ep-7--17227113
Tips are pretty much universal, so hopefully, you'll be able to use them in any business. I typically pass this list to our new team members, so they are aware of our company’s standards.

1. Don't try to sell.
2. Power of words "Thank you" and "Sorry".
3. Try to build informal relations with customers.
4. Use alternative communication channels such as FB Messenger, Twitter or even Instagram.
5. Talk through benefits. Not buzzwords.
6. Be flexible. Give users time to learn your product.
7. Offer help every step of the way.
8. Smile.
9. Be brief.
10. Don't try to hide your imperfections.
11. Be proud but stay humble.
12. Stay close to customers regardless of your position or company size.
13. Go the extra mile.


Community Tips:

+ Would be great to have a sense of humor and not to treat yourself, or the product/service, so seriously. That helps in loads of situations. (c) Karina Woźniak]]>https://api.spreaker.com/episode/17227113Tue, 26 Mar 2019 09:03:23 +0000Michal Sadowski & Mick GriffinI truly believe You can build a meaningful, healthy business in any industry simply by focusing on the great customer support. It is why I compiled a list of 13 tips / best practices to help you improve your customer support and customer success....
Tips are pretty much universal, so hopefully, you'll be able to use them in any business. I typically pass this list to our new team members, so they are aware of our company’s standards.

1. Don't try to sell.
2. Power of words "Thank you" and "Sorry".
3. Try to build informal relations with customers.
4. Use alternative communication channels such as FB Messenger, Twitter or even Instagram.
5. Talk through benefits. Not buzzwords.
6. Be flexible. Give users time to learn your product.
7. Offer help every step of the way.
8. Smile.
9. Be brief.
10. Don't try to hide your imperfections.
11. Be proud but stay humble.
12. Stay close to customers regardless of your position or company size.
13. Go the extra mile.


Community Tips:

+ Would be great to have a sense of humor and not to treat yourself, or the product/service, so seriously. That helps in loads of situations. (c) Karina Woźniak]]>628brand24,business,company,customer,marketing,online,practices,relations,startup,startups,support,tech,tips,tutorialsfalsefullhttps://www.spreaker.com/episode/8-tools-you-should-try-in-2018-ep-6--17439719
List of Tools:

https://useproof.com/
https://hunter.io https://www.voilanorbert.com/ or https://clearbit.com/ https://www.detectivelabs.com/
https://storm-up.com
https://www.fullstory.com/
https://biteable.com/ or https://lumen5.com/ or https://slide.ly/promo
https://draftsend.com/
https://www.rebrandly.com/

DISCLAIMER: I get NO benefits by recommending these tools. I'm NOT affiliated in any way with these companies.

Some of these tools were shared within our internal slack channel for exchanging new tools. Kudos to B24 team for keep finding new ones (especially to the most active Mateusz Czech).]]>https://api.spreaker.com/episode/17439719Tue, 26 Mar 2019 09:03:02 +0000Michal Sadowski & Mick GriffinThis is a new segment called Startup Toolkit designed to share tools that can help you to improve many different parts of your business. Some of them are brand new, some existed for a while. List of Tools: https://useproof.com/ https://hunter.io...
List of Tools:

https://useproof.com/
https://hunter.io https://www.voilanorbert.com/ or https://clearbit.com/ https://www.detectivelabs.com/
https://storm-up.com
https://www.fullstory.com/
https://biteable.com/ or https://lumen5.com/ or https://slide.ly/promo
https://draftsend.com/
https://www.rebrandly.com/

DISCLAIMER: I get NO benefits by recommending these tools. I'm NOT affiliated in any way with these companies.

Some of these tools were shared within our internal slack channel for exchanging new tools. Kudos to B24 team for keep finding new ones (especially to the most active Mateusz Czech).]]>789bitable.com,biteable,brand24,business,clearbit,company,detectivelabs,lumen5,marketing,slidely,startup,startups,startuptoolkit,techfalsefullhttps://www.spreaker.com/episode/6-fast-ways-to-improve-your-online-business-ep-5--17227134

6 Fast Ways to Improve Your Online Business
-----------------------

1. Install online chat component on your website.
a. http://Livechatinc.com or free equivalent such as Purechat or Tawk.to.
b. Simple implementation.
c. You can also use Marketing Automation tools such as http://Intercom.io, http://Userengage.io or http://Synerise.com but they are typically more expensive (but also more capable).
d. Mobile app makes it convenient.

DISCLAIMER: Livechat founders are shareholders in my company. That being said I do not benefit from recommending LiveChat or any other product here (obviously apart from Brand24). Moreover, we were recommending LiveChat long before they bought Brand24 shares.

2. Find top online conversation for your industry and engage.

3. Start a campaign based on Google Smart Goals

4. Setup a welcome message through http://Appcues.com or equivalent.

5. Start a review page and Link to your review page at the top of your site.

6. Use Live Testimonials.]]>https://api.spreaker.com/episode/17227134Tue, 26 Mar 2019 08:50:58 +0000Michal Sadowski & Mick GriffinOne of the reasons I started this channel was to promote the culture of actionable tips, actionable knowledge. Fixes that you could implement today! 6 Fast Ways to Improve Your Online Business ----------------------- 1. Install online chat...

6 Fast Ways to Improve Your Online Business
-----------------------

1. Install online chat component on your website.
a. http://Livechatinc.com or free equivalent such as Purechat or Tawk.to.
b. Simple implementation.
c. You can also use Marketing Automation tools such as http://Intercom.io, http://Userengage.io or http://Synerise.com but they are typically more expensive (but also more capable).
d. Mobile app makes it convenient.

DISCLAIMER: Livechat founders are shareholders in my company. That being said I do not benefit from recommending LiveChat or any other product here (obviously apart from Brand24). Moreover, we were recommending LiveChat long before they bought Brand24 shares.

2. Find top online conversation for your industry and engage.

3. Start a campaign based on Google Smart Goals

4. Setup a welcome message through http://Appcues.com or equivalent.

5. Start a review page and Link to your review page at the top of your site.

6. Use Live Testimonials.]]>1794appcues,appcues.com,brand24,business,company,google,infographics,livechat,online,reviews,startup,startups,tech,testimonials,userengagefalsefullhttps://www.spreaker.com/episode/12-tips-to-find-investors-for-your-startup-ep-4--17227171
12 Tips for Finding Investors For Your Startup:

1. Overvaluing Your Idea is bad.
2. Co-Founders over Investors.
3. Product first. Investors later. Focus on your business and investors will find you. Get to MVP or first customers, then talk to investors.
4. Be brief when creating Pitch Deck. Use high-concept pitch. Focus on Product, Target Consumers and Monetization.
5. Always have alternatives. Consider crowdfunding, ICOs, etc. (More info: https://medium.com/blockchain-review/...)
6. Look for smart money.
7. Ask them for an honest feedback. Even if they say no, you can learn a lot.
8. Build profiles on AngelList, Crunchbase, http://mamstartup.pl/startupy
9. Try Facebook Groups, Slack channels etc. https://www.facebook.com/groups/twist... or https://medium.com/startup-study-grou...
10. Try events like Startup Weekends or organizations such as Founder Institute
11. Use a free lists of investors such as: https://blog.udemy.com/top-angel-inve..., be brief when engaging.
12. Don’t stop believing. Disbelievers story.


To summarize: investors can bring a huge value. They can help you scale your business. But getting an investor shouldn’t be the goal itself. Investors are means to an end.

PS: Sorry for poor audio. My microphone broke down in the middle of recordind :)

--------------------------------------------------------------------------------------------

First contact examples:

---------------

Example 1 of email to investor

Topic: Media Monitoring SaaS / $200k MRR / 2000 clients]]>https://api.spreaker.com/episode/17227171Tue, 26 Mar 2019 08:50:36 +0000Michal Sadowski & Mick GriffinTips and tricks that will help you to find investors for your startup. I also included templates for emails you can use to contact investors. 12 Tips for Finding Investors For Your Startup: 1. Overvaluing Your Idea is bad. 2. Co-Founders over...
12 Tips for Finding Investors For Your Startup:

1. Overvaluing Your Idea is bad.
2. Co-Founders over Investors.
3. Product first. Investors later. Focus on your business and investors will find you. Get to MVP or first customers, then talk to investors.
4. Be brief when creating Pitch Deck. Use high-concept pitch. Focus on Product, Target Consumers and Monetization.
5. Always have alternatives. Consider crowdfunding, ICOs, etc. (More info: https://medium.com/blockchain-review/...)
6. Look for smart money.
7. Ask them for an honest feedback. Even if they say no, you can learn a lot.
8. Build profiles on AngelList, Crunchbase, http://mamstartup.pl/startupy
9. Try Facebook Groups, Slack channels etc. https://www.facebook.com/groups/twist... or https://medium.com/startup-study-grou...
10. Try events like Startup Weekends or organizations such as Founder Institute
11. Use a free lists of investors such as: https://blog.udemy.com/top-angel-inve..., be brief when engaging.
12. Don’t stop believing. Disbelievers story.


To summarize: investors can bring a huge value. They can help you scale your business. But getting an investor shouldn’t be the goal itself. Investors are means to an end.

PS: Sorry for poor audio. My microphone broke down in the middle of recordind :)

--------------------------------------------------------------------------------------------

First contact examples:

---------------

Example 1 of email to investor

Topic: Media Monitoring SaaS / $200k MRR / 2000 clients]]>975brand24,business,company,find,growth,ideas,infographics,investor,investors,marketing,media,online,saas,social,startup,startups,techfalsefullhttps://www.spreaker.com/episode/how-do-you-promote-a-start-up-business-ep-3--17227256https://api.spreaker.com/episode/17227256Tue, 26 Mar 2019 08:48:17 +0000Michal Sadowski & Mick GriffinTips and tricks for promoting a new business. Particularly with no money. Learn from my experience in launching a startup with no budget.392brand24,business,campaign,company,growth,ideas,infographics,marketing,online,saas,startup,startups,techfalsefullhttps://www.spreaker.com/episode/how-to-stop-worrying-stressing-ep-2--17227267-
Books that helped me a lot:

The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life: https://www.goodreads.com/book/show/2...

Dale Carnegie Free Audiobook : How To Stop Worrying And Start Living: https://www.youtube.com/watch?v=lAH-v...
Polish version: http://lubimyczytac.pl/ksiazka/17348/...]]>https://api.spreaker.com/episode/17227267Tue, 26 Mar 2019 08:47:55 +0000Michal Sadowski & Mick GriffinFew tips on how to deal with stress and worry. Probably my most personal podcast yet. For 3 years I had a huge problem with sleeping. I worried about our company, about results, projections, competitors. - Books that helped me a lot: The Subtle Art...-
Books that helped me a lot:

The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life: https://www.goodreads.com/book/show/2...

Dale Carnegie Free Audiobook : How To Stop Worrying And Start Living: https://www.youtube.com/watch?v=lAH-v...
Polish version: http://lubimyczytac.pl/ksiazka/17348/...]]>767brand24,company,stress,worryingfalsefullhttps://www.spreaker.com/episode/how-we-improved-sales-by-tweaking-our-pricing-ep-1--17227198http://paweltkaczyk.com/), who was visiting our office. He asked me "what's up", so I pretty much shared my problem/challenge. He looked over our "pick a plan" page: http://bit.ly/pricing-bad-results and instantly asked: "Why do you promote your plans through lack of certain features?". He was referring to us using a strikethrough font to show features that are missing in lower plans (very popular method across a SaaS pricing pages). Our idea was to drive people towards higher plans. We realized nobody is promoting their product by showing features they lack. You don't see new Range Rover commercials saying "it doesn't offer ..." :) Sounds obvious. Well, it wasn't. Not for us anyway. We quickly removed this "missing features" and conversion went up! It led to record-breaking results in October with 90 net client growth and passing a historical point of 2000 active clients!
-
I guess the lesson here is: the communication of the product is as important as the product itself. You can have an amazing product but you sales can still suck because you communicate the benefits poorly. I've never had a 5-minute, unscheduled meeting that would drove so much value.]]>https://api.spreaker.com/episode/17227198Tue, 26 Mar 2019 08:47:37 +0000Michal Sadowski & Mick GriffinHow to communicate value to customers? Insane story! A few weeks back, my main challenge was our drop in sales within a global version of Brand24. We needed to find out which changes we made in past weeks caused our sales to drop. What we were able to...http://paweltkaczyk.com/), who was visiting our office. He asked me "what's up", so I pretty much shared my problem/challenge. He looked over our "pick a plan" page: http://bit.ly/pricing-bad-results and instantly asked: "Why do you promote your plans through lack of certain features?". He was referring to us using a strikethrough font to show features that are missing in lower plans (very popular method across a SaaS pricing pages). Our idea was to drive people towards higher plans. We realized nobody is promoting their product by showing features they lack. You don't see new Range Rover commercials saying "it doesn't offer ..." :) Sounds obvious. Well, it wasn't. Not for us anyway. We quickly removed this "missing features" and conversion went up! It led to record-breaking results in October with 90 net client growth and passing a historical point of 2000 active clients!
-
I guess the lesson here is: the communication of the product is as important as the product itself. You can have an amazing product but you sales can still suck because you communicate the benefits poorly. I've never had a 5-minute, unscheduled meeting that would drove so much value.]]>346falsefull