http://flossnycpracticeblueprint.com They're passionate about Dental Practice Ownership and want other dentists to learn about the benefits of ownership. They've also launched an online course that shows how to find, finance, value and purchase a dental practice.]]>enBusinessCopyright Moki Goyalhttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/e3d2201d13e56af817e6a77d707712ea.jpghttp://flossnycpracticeblueprint.comSat, 08 Apr 2023 02:15:10 +0000Moki GoyalMoki Goyalmoki@flossnycpracticeblueprint.comFind out what Dental Practice Ownership is all about! Join the owners of FlossNYC, Ragini Singla, DMD and her husband Moki on their journey in building the practice they bought in midtown Manhattan in 2014. In these bite-sized episodes, they'll share... They're passionate about Dental Practice Ownership and want other dentists to learn about the benefits of ownership. They've also launched an online course that shows how to find, finance, value and purchase a dental practice.]]>cleanepisodichttps://www.spreaker.com/user/10672866/023-heres-a-hiring-hack
Normally we use Indeed to hire because we like their tools, but we were getting frustrated with how SO MANY OF THEM WOULD LIE about their dental experience. It was crazy, we'd get all these people with retail experience at Macy's and Sleepy's and others with irrelevant experience. Frustrating, to say the least.

So we took the advice of one of Ragini's friends: He puts a link in the job post that asks them a whole set of very specific questions with actual scenarios. This allows him to see how they would handle these situations.

So we created a survey in Typeform. We asked candidates to calculate copays and write sample emails given a set of circumstances. This was a great way to not only gather specific information about the candidates, but also weed out the ones that were too lazy to carefully read our post.

This saved us a tremendous amount of time. We received 215 applications in two days, but 209 were garbage. Only 6 filled out the survey and of those, we liked 3. We emailed those three and two replied. We did phone interviews and then working interviews and made our selection.

I highly recommend doing this to make your job posts more effective and gather most of the information you need without any effort!

Episode Show Notes:
00:12 - Catchup: we were in the process of hiring
00:19 - We HIRED someone!
00:27 - Hiring hack we learned
00:43 - Indeed.com allows you ask questions
00:58 - People tend to lie on questions
01:17 - Hundreds of applications with no relevant experience
01:36 - Waste of time to even look through them
01:46 - Ragini's friend shared a hiring tip
02:03 - Link to survey in job post
02:12 - Good for two reasons
02:27 - Automatically weeds people out
02:48 - We created an application with Typeform
03:03 - Asked candidates to calculate co-pays
03:20 - Extracted so much info without wasting time
03:33 - From 215 applicants - we whittled it down to 3!
04:24 - We'll use this for all hiring in the future
04:40 - Great way to bypass irrelevant candidates]]>https://bites.flossnycpracticeblueprint.com/episodes/EP023.mp3Fri, 09 Nov 2018 05:27:29 +0000Moki GoyalWe've been out of town for a while dealing with some family stuff, but we're back! Last time we talked, we were looking to hire a billing coordinator. Good news! We did it! Normally we use Indeed to hire because we like their tools, but we were...
Normally we use Indeed to hire because we like their tools, but we were getting frustrated with how SO MANY OF THEM WOULD LIE about their dental experience. It was crazy, we'd get all these people with retail experience at Macy's and Sleepy's and others with irrelevant experience. Frustrating, to say the least.

So we took the advice of one of Ragini's friends: He puts a link in the job post that asks them a whole set of very specific questions with actual scenarios. This allows him to see how they would handle these situations.

So we created a survey in Typeform. We asked candidates to calculate copays and write sample emails given a set of circumstances. This was a great way to not only gather specific information about the candidates, but also weed out the ones that were too lazy to carefully read our post.

This saved us a tremendous amount of time. We received 215 applications in two days, but 209 were garbage. Only 6 filled out the survey and of those, we liked 3. We emailed those three and two replied. We did phone interviews and then working interviews and made our selection.

I highly recommend doing this to make your job posts more effective and gather most of the information you need without any effort!

Episode Show Notes:
00:12 - Catchup: we were in the process of hiring
00:19 - We HIRED someone!
00:27 - Hiring hack we learned
00:43 - Indeed.com allows you ask questions
00:58 - People tend to lie on questions
01:17 - Hundreds of applications with no relevant experience
01:36 - Waste of time to even look through them
01:46 - Ragini's friend shared a hiring tip
02:03 - Link to survey in job post
02:12 - Good for two reasons
02:27 - Automatically weeds people out
02:48 - We created an application with Typeform
03:03 - Asked candidates to calculate co-pays
03:20 - Extracted so much info without wasting time
03:33 - From 215 applicants - we whittled it down to 3!
04:24 - We'll use this for all hiring in the future
04:40 - Great way to bypass irrelevant candidates]]>302cleanfullhttps://www.spreaker.com/user/10672866/022-to-hire-or-not-to-hire
As we talked about it more, we realized that we have some big things coming up that could warrant having an associate dentist coming on board. At some point, we want to start a family, so having another dentist would allow Ragini to take a comfortable maternity. We're also looking at purchasing another practice so having another set of hands would be huge for us to keep FlossNYC running smoothly. While we don't need her right away, our long term goals will definitely require another dentist.

So we decided to give it a try and hire her on a part time basis for 1 day a week. We hemmed and hawed about it for a while, but then realized that it's not permanent. If it's not working out, we can terminate the arrangement. But trying her out allows us to increase the number of options we have available. It also helps move us towards our long term goals.

We're excited to welcome her to our team and explore how she can help us grow the practice!

Episode Show Notes:
00:04 - Dentist Referral
00:15 - But we don't need one...
00:35 - Decided to meet her anyway
00:36 - She was GREAT!
00:52 - But what about the future?
01:00 - Starting a family, buying a new practice
01:40 - Taking the plunge - hiring her part time
01:57 - Learning - this moves us towards our LT goals
02:26 - LT goals aren't always obvious
02:44 - Want to establish mentor/mentee relationship]]>https://bites.flossnycpracticeblueprint.com/episodes/EP022.mp3Thu, 27 Sep 2018 00:28:54 +0000Moki GoyalLast week, someone referred an associate dentist to us. But we didn't need another dentist at our practice, at least not yet. But Ragini decided to meet her and feel her out. Turns out she was great! She's a couple years out of school, has real...
As we talked about it more, we realized that we have some big things coming up that could warrant having an associate dentist coming on board. At some point, we want to start a family, so having another dentist would allow Ragini to take a comfortable maternity. We're also looking at purchasing another practice so having another set of hands would be huge for us to keep FlossNYC running smoothly. While we don't need her right away, our long term goals will definitely require another dentist.

So we decided to give it a try and hire her on a part time basis for 1 day a week. We hemmed and hawed about it for a while, but then realized that it's not permanent. If it's not working out, we can terminate the arrangement. But trying her out allows us to increase the number of options we have available. It also helps move us towards our long term goals.

We're excited to welcome her to our team and explore how she can help us grow the practice!

Episode Show Notes:
00:04 - Dentist Referral
00:15 - But we don't need one...
00:35 - Decided to meet her anyway
00:36 - She was GREAT!
00:52 - But what about the future?
01:00 - Starting a family, buying a new practice
01:40 - Taking the plunge - hiring her part time
01:57 - Learning - this moves us towards our LT goals
02:26 - LT goals aren't always obvious
02:44 - Want to establish mentor/mentee relationship]]>193cleanfullhttps://www.spreaker.com/user/10672866/021-our-new-patient-count-is-down
The bad news, is that our new patient rate has dropped pretty substantially since we dropped the plans. We feel it's the right thing to do - long term, because right now, we're working too hard for far too little money. But while we're still confident in our decision, it never feels good to see your new patient count drop.

Our plan is to use our Dental Membership plan to drive growth. I had an idea to appeal to small businesses that might not have dental benefits for their employees. This would be an inexpensive way for the companies to provide a perk for their staff and give them access to discounts at a high-end dental practice. There are tons of shared working spaces all over the city that house thousands of companies. So I'm going to reach out to them to see how I could advertise or host an event to get these types of companies interested.

Episode Show Notes:
00:04 - Termination Notice from DMO plans
00:10 - Emailed patients with options
00:40 - Automated links to update our records
00:48 - New Patients rate is lower now
01:02 - Scary but a good trade-off
01:15 - Want to increase patients through FlossClub
01:44 - Appeal to small businesses via co-working spaces
02:23 - Co-working spaces may have some ideas as well]]>https://bites.flossnycpracticeblueprint.com/episodes/EP021.mp3Tue, 25 Sep 2018 10:00:00 +0000Moki GoyalAs we've mentioned, we cancelled all our DMO insurance plans because the reimbursement rate was too low for us. So the terminations will be going into effect soon and we've been informing our patients through an automated campaign to allow them to...
The bad news, is that our new patient rate has dropped pretty substantially since we dropped the plans. We feel it's the right thing to do - long term, because right now, we're working too hard for far too little money. But while we're still confident in our decision, it never feels good to see your new patient count drop.

Our plan is to use our Dental Membership plan to drive growth. I had an idea to appeal to small businesses that might not have dental benefits for their employees. This would be an inexpensive way for the companies to provide a perk for their staff and give them access to discounts at a high-end dental practice. There are tons of shared working spaces all over the city that house thousands of companies. So I'm going to reach out to them to see how I could advertise or host an event to get these types of companies interested.

Episode Show Notes:
00:04 - Termination Notice from DMO plans
00:10 - Emailed patients with options
00:40 - Automated links to update our records
00:48 - New Patients rate is lower now
01:02 - Scary but a good trade-off
01:15 - Want to increase patients through FlossClub
01:44 - Appeal to small businesses via co-working spaces
02:23 - Co-working spaces may have some ideas as well]]>167cleanfullhttps://www.spreaker.com/user/10672866/020-the-power-of-canceling-the-day
So you can imagine our horror to find out it's on a Tuesday at 3 PM. What to do? We had to take a long, hard look in the mirror... Actually, it wasn't that hard. We decided to go.

Autonomy means lots of things to different people. But when it comes to Practice Ownership, one of the lesser-known benefits is the ability to give back to yourself. It's not just about production and cash flow - it's about being able to take advantage of being your own boss.

Episode Show Notes:
00:02 - Exclusive Invite
00:20 - BUT...
00:36 - The practice enables us to attend
01:00 - Metrics on ownership assessment surveys
01:14 - Autonomy wins by far
01:23 - Traditional definitions of autonomy
02:30 - Lesser-known benefits
03:14 - Not ALWAYS about production
03:41 - Let the practice give BACK to you]]>https://bites.flossnycpracticeblueprint.com/episodes/EP020.mp3Tue, 18 Sep 2018 18:27:47 +0000Moki GoyalSo Ragini and I were excited to be invited to an exclusive rooftop dinner party in Brooklyn. Farm to table, tour of the gardens - all that stuff. A no brainer, right? So you can imagine our horror to find out it's on a Tuesday at 3 PM. What to do?...
So you can imagine our horror to find out it's on a Tuesday at 3 PM. What to do? We had to take a long, hard look in the mirror... Actually, it wasn't that hard. We decided to go.

Autonomy means lots of things to different people. But when it comes to Practice Ownership, one of the lesser-known benefits is the ability to give back to yourself. It's not just about production and cash flow - it's about being able to take advantage of being your own boss.

Episode Show Notes:
00:02 - Exclusive Invite
00:20 - BUT...
00:36 - The practice enables us to attend
01:00 - Metrics on ownership assessment surveys
01:14 - Autonomy wins by far
01:23 - Traditional definitions of autonomy
02:30 - Lesser-known benefits
03:14 - Not ALWAYS about production
03:41 - Let the practice give BACK to you]]>266cleanfullhttps://www.spreaker.com/user/10672866/019-i-let-two-people-down-this-week
00:13 - I'm a disappointment on two fronts
00:35 - Disappointment #1
01:25 - Breaking the news
02:00 - Her perspective vs ours
02:28 - Disappointment #2
03:20 - May not have been an easy way out
04:05 - Unwritten social contract
04:35 - Breaking down disappointment
04:55 - Agreeable people are taking a backseat
05:40 - Letting people down is prioritizing YOU]]>https://bites.flossnycpracticeblueprint.com/episodes/EP019.mp3Wed, 12 Sep 2018 21:27:43 +0000Moki GoyalI let TWO people down this week! And while I hate disappointing people, it was instructive and also helped me clarify my thoughts around being disagreeable and what it really means. Being agreeable all the time means you are putting others' before...
00:13 - I'm a disappointment on two fronts
00:35 - Disappointment #1
01:25 - Breaking the news
02:00 - Her perspective vs ours
02:28 - Disappointment #2
03:20 - May not have been an easy way out
04:05 - Unwritten social contract
04:35 - Breaking down disappointment
04:55 - Agreeable people are taking a backseat
05:40 - Letting people down is prioritizing YOU]]>365cleanfullhttps://www.spreaker.com/user/10672866/018-certainty-is-a-lie
Once you see how ownership allows you to pull levers and affect real change, it's intoxicating. But you don't have to go ALL IN. You can dip your toe in and start learning piece by piece. This helps ease you into being comfortable with risk and uncertainty. And that's when you win.

Episode Show Notes:
00:10 - Recap of consulting calls
00:22 - Fear of Failure is a recurring concept
00:33 - Certainty is a complete fiction
01:15 - My FlossClub uncertainty
02:00 - Certainty isn't in the idea...
02:36 - Steve Jobs' certainties
03:25 - Elon Musk's certainties
04:43 - Practice Ownership is not walking the plank
05:22 - Prove or disprove the idea
05:39 - Envision the success
06:16 - Understand the process]]>https://bites.flossnycpracticeblueprint.com/episodes/EP018.mp3Wed, 05 Sep 2018 22:27:34 +0000Moki GoyalCertainty is something we're all looking for. But the truth is - it DOES NOT EXIST. It's just a lie we tell ourselves based on prior experiences. For future situations, we can NEVER be certain. That's what makes being an entrepreneur so scary. And...
Once you see how ownership allows you to pull levers and affect real change, it's intoxicating. But you don't have to go ALL IN. You can dip your toe in and start learning piece by piece. This helps ease you into being comfortable with risk and uncertainty. And that's when you win.

Episode Show Notes:
00:10 - Recap of consulting calls
00:22 - Fear of Failure is a recurring concept
00:33 - Certainty is a complete fiction
01:15 - My FlossClub uncertainty
02:00 - Certainty isn't in the idea...
02:36 - Steve Jobs' certainties
03:25 - Elon Musk's certainties
04:43 - Practice Ownership is not walking the plank
05:22 - Prove or disprove the idea
05:39 - Envision the success
06:16 - Understand the process]]>477cleanfullhttps://www.spreaker.com/user/10672866/017-fears-fragility-and-my-free-consulti
August is my starting block for the year. I use it to get ahead while everyone else is getting the last bit of sun out of summer. And I wanted to make you an offer... If you want to do a 20-min consult with me to talk about your fears or next steps in Practice Ownership, I'm going to make myself available after Labor Day to anyone and everyone that wants it. Click the link below to schedule a call with me. There's no cost or obligation - I just want to help you conquer your fears that are holding you back.

https://calendly.com/flossnycpracticeblueprint/consult

Fears are a funny thing. We all have them and they hold us back from getting where we want to go. I've been taking the advice from Nassim Nicholas Taleb who wrote Anti-Fragile. It talks about how systems that are anti-fragile (or durable) have the element of risk built in. Instead of trying to avoid risk, designers of systems should tackle it head on. This allows you to plan for problems and randomness that are inevitable anyway. By planning for this, fears reduce and you can start living as if you weren't afraid.

https://flossnycpracticeblueprint.com

Episode Show Notes:
00:04 - 20% off promotion ends in a few days
00:27 - Most common fears from aspiring practice owners
00:49 - My offer to help...
01:52 - My August secret to get ahead
03:19 - Conquering your fears with Anti-Fragility
03:43 - Embracing risk as an inevitability
04:16 - Approaching problems with risk as an assumption
04:29 - Problems we anticipated with our 2nd practice purchase
05:08 - Decision tree for risks we encountered
05:39 - What if you weren't afraid?
06:00 - Planning for contigencies vs a negative attitude
06:40 - Our failure at practice purchases and home purchases
08:00 - We're growing...]]>https://bites.flossnycpracticeblueprint.com/episodes/EP017.mp3Tue, 28 Aug 2018 10:00:00 +0000Moki GoyalThere's only a few days left for our 20% off promotion. Definitely take advantage if you're interested! August is my starting block for the year. I use it to get ahead while everyone else is getting the last bit of sun out of summer. And I wanted to...
August is my starting block for the year. I use it to get ahead while everyone else is getting the last bit of sun out of summer. And I wanted to make you an offer... If you want to do a 20-min consult with me to talk about your fears or next steps in Practice Ownership, I'm going to make myself available after Labor Day to anyone and everyone that wants it. Click the link below to schedule a call with me. There's no cost or obligation - I just want to help you conquer your fears that are holding you back.

https://calendly.com/flossnycpracticeblueprint/consult

Fears are a funny thing. We all have them and they hold us back from getting where we want to go. I've been taking the advice from Nassim Nicholas Taleb who wrote Anti-Fragile. It talks about how systems that are anti-fragile (or durable) have the element of risk built in. Instead of trying to avoid risk, designers of systems should tackle it head on. This allows you to plan for problems and randomness that are inevitable anyway. By planning for this, fears reduce and you can start living as if you weren't afraid.

https://flossnycpracticeblueprint.com

Episode Show Notes:
00:04 - 20% off promotion ends in a few days
00:27 - Most common fears from aspiring practice owners
00:49 - My offer to help...
01:52 - My August secret to get ahead
03:19 - Conquering your fears with Anti-Fragility
03:43 - Embracing risk as an inevitability
04:16 - Approaching problems with risk as an assumption
04:29 - Problems we anticipated with our 2nd practice purchase
05:08 - Decision tree for risks we encountered
05:39 - What if you weren't afraid?
06:00 - Planning for contigencies vs a negative attitude
06:40 - Our failure at practice purchases and home purchases
08:00 - We're growing...]]>533cleanfullhttps://www.spreaker.com/user/10672866/016-organizational-debt-exists
One of our staff members is going back to school and it revealed some inefficiencies that we weren't paying attention to. They're hard to find on your own, but if you keep good processes in place, you can avoid them from flaring up constantly. This one educated us about the importance of improved operations manuals.

Don't forget about our 20% off promo code for Practice Blueprint products this month.

https://flossnycpracticeblueprint.com

Episode Show Notes:
00:12 - What I learned
00:28 - Staff issues
01:15 - Staff training wasn't occurring as planned
02:03 - Organizational Debt - small problems that bubble to the top
02:37 - Solution: Improve our onboarding process
02:55 - Write their own manuals
03:02 - Add videos as well - no guessing
03:30 - Have a library of training content
03:53 - Reminder of our discount through August]]>https://bites.flossnycpracticeblueprint.com/episodes/EP016.mp3Thu, 23 Aug 2018 03:28:23 +0000Moki GoyalI've already written about organizational debt before so you'd think I would have been more prepared for the situation that came up this week! Oh well, always learning... One of our staff members is going back to school and it revealed some...
One of our staff members is going back to school and it revealed some inefficiencies that we weren't paying attention to. They're hard to find on your own, but if you keep good processes in place, you can avoid them from flaring up constantly. This one educated us about the importance of improved operations manuals.

Don't forget about our 20% off promo code for Practice Blueprint products this month.

https://flossnycpracticeblueprint.com

Episode Show Notes:
00:12 - What I learned
00:28 - Staff issues
01:15 - Staff training wasn't occurring as planned
02:03 - Organizational Debt - small problems that bubble to the top
02:37 - Solution: Improve our onboarding process
02:55 - Write their own manuals
03:02 - Add videos as well - no guessing
03:30 - Have a library of training content
03:53 - Reminder of our discount through August]]>254cleanfullhttps://www.spreaker.com/user/10672866/015-a-dental-practice-is-not-a-life-goal
Once you set your goals and reduce them to the smallest parts, then you'll realize that TIME and MONEY are generally the solution to achieving them.

I'm not going to lie, figuring our your life goals isn't always easy. The good news is you've already done the much more difficult work: you're already an expert at dentistry and have hard skills in a well-paying occupation. Now you just need to figure out how to maximize the time and money you get out of it.

Lucky for you, we've built a program that does JUST THAT.

https://flossnycpracticeblueprint.com

Episode Show Notes:
00:03 - Reminder about 20% Promo
00:30 - Practice Ownership is NOT A GOAL
00:47 - It's an enabler like money
01:06 - Time or Money...
01:25 - You already have deep skills
01:42 - Set goals first
01:50 - The goals Ragini and I set
02:30 - Practice provided time and money to achieve our goals
02:50 - Ask why - distill your goals - reduce the fraction
03:20 - Don't focus on the enablers]]>https://bites.flossnycpracticeblueprint.com/episodes/EP015.mp3Wed, 15 Aug 2018 20:29:43 +0000Moki GoyalWhat are some of your life goals? Is owning a practice one of them? Because if so, let me STOP YOU RIGHT THERE. A practice is NOT a life goal. It's an ENABLER for your REAL life goals. For instance, maybe you want to travel 4 times a year, or pay off...
Once you set your goals and reduce them to the smallest parts, then you'll realize that TIME and MONEY are generally the solution to achieving them.

I'm not going to lie, figuring our your life goals isn't always easy. The good news is you've already done the much more difficult work: you're already an expert at dentistry and have hard skills in a well-paying occupation. Now you just need to figure out how to maximize the time and money you get out of it.

Lucky for you, we've built a program that does JUST THAT.

https://flossnycpracticeblueprint.com

Episode Show Notes:
00:03 - Reminder about 20% Promo
00:30 - Practice Ownership is NOT A GOAL
00:47 - It's an enabler like money
01:06 - Time or Money...
01:25 - You already have deep skills
01:42 - Set goals first
01:50 - The goals Ragini and I set
02:30 - Practice provided time and money to achieve our goals
02:50 - Ask why - distill your goals - reduce the fraction
03:20 - Don't focus on the enablers]]>210cleanfullhttps://www.spreaker.com/user/10672866/014-2018-practice-blueprint-soft-launch
It also made us realize how much Practice Ownership provides outside of just income and lifestyle. In this emergency situation, we were able to keep the office running and continue paying ourselves! This is just ANOTHER reason why we're so hell-bent on helping others become Practice Owners. 

If you're even THINKING about Practice Ownership, NOW is the time.
And here's why: 

We're about to launch the 2018 version of Practice Blueprint. We've added additional content and made it even easier to follow. We also streamlined our product plans to make it more flexible and practical depending on where you are in the process. And through August, we're offering a DISCOUNT to all our FlossBites members as a thank you for hanging with us! Check out the episode for the discount code and let us help you impact your career and lifestyle in ways you can't even imagine!

2018 Practice Blueprint Info:
https://flossnycpracticeblueprint.com

Episode Show Notes:
00:15 - Left office in staff's hands last week
00:24 - Staff picked up everything - we checked out
00:46 - Thanks to the staff for helping us out
00:59 - Staff allowed us to deal with our situation
02:05 - BIG NEWS on Practice Blueprint Soft Launch
02:30 - Simplified product offering (Monthly and All-In plans)
03:45 - Discount and Promo Code]]>https://bites.flossnycpracticeblueprint.com/episodes/EP014.mp3Thu, 09 Aug 2018 01:27:59 +0000Moki GoyalDue to our emergency last week, we had to be out of the office and we let our staff steer the ship for the week. We were pretty nervous about it, but they did a killer job! They provided care for our patients, generated revenue, collected payments and...
It also made us realize how much Practice Ownership provides outside of just income and lifestyle. In this emergency situation, we were able to keep the office running and continue paying ourselves! This is just ANOTHER reason why we're so hell-bent on helping others become Practice Owners. 

If you're even THINKING about Practice Ownership, NOW is the time.
And here's why: 

We're about to launch the 2018 version of Practice Blueprint. We've added additional content and made it even easier to follow. We also streamlined our product plans to make it more flexible and practical depending on where you are in the process. And through August, we're offering a DISCOUNT to all our FlossBites members as a thank you for hanging with us! Check out the episode for the discount code and let us help you impact your career and lifestyle in ways you can't even imagine!

2018 Practice Blueprint Info:
https://flossnycpracticeblueprint.com

Episode Show Notes:
00:15 - Left office in staff's hands last week
00:24 - Staff picked up everything - we checked out
00:46 - Thanks to the staff for helping us out
00:59 - Staff allowed us to deal with our situation
02:05 - BIG NEWS on Practice Blueprint Soft Launch
02:30 - Simplified product offering (Monthly and All-In plans)
03:45 - Discount and Promo Code]]>255cleanfullhttps://www.spreaker.com/user/10672866/013-need-your-advice-on-referral-gifts
Does your office give any kind of referral gifts or even thank yous? I'd love to hear what's working!]]>https://bites.flossnycpracticeblueprint.com/episodes/EP013.mp3Tue, 07 Aug 2018 11:28:47 +0000Moki GoyalWe're looking at options for a patient referral gift especially since we've just started our membership plan. We used to give out the best brownies in the world, but we wanted to see if there was something that would have more wow factor... Does your...
Does your office give any kind of referral gifts or even thank yous? I'd love to hear what's working!]]>196cleanfullhttps://www.spreaker.com/user/10672866/012-personal-tragedy-and-the-support-of-https://bites.flossnycpracticeblueprint.com/episodes/EP012.mp3Fri, 03 Aug 2018 12:00:00 +0000Moki GoyalShort episode: Personal tragedy struck this week and we weren't able to go into the office. Luckily, our team picked up everything. They were able to keep treating our patients and keep the office running smoothly with minimal intervention. I've never...109cleanfullhttps://www.spreaker.com/user/10672866/011-you-definitely-cant-be-anything-you-
Episode Show Notes:
00:13 - You can improve, but not infinitely
00:30 - Mentors are great to aspire to but...
00:59 - You're a CERTAIN KIND OF PERSON
01:10 - My huge weakness of meeting people
02:20 - Hacking my weakness
03:08 - Get to know yourself better
03:37 - Be creative
04:32 - Don't be too hard on yourself
05:35 - Encouragement only goes so far
05:44 - New launch of Practice Blueprint
06:33 - Please share your own struggles!]]>https://bites.flossnycpracticeblueprint.com/episodes/EP011.mp3Tue, 31 Jul 2018 08:31:02 +0000Moki GoyalIt's easy to think you can just be anything you want to be. But I call BULLSHIT. You're a CERTAIN kind of person. You can improve certain skills with practice, but you don't have infinite potential. Rather than thinking you can do anything or be...
Episode Show Notes:
00:13 - You can improve, but not infinitely
00:30 - Mentors are great to aspire to but...
00:59 - You're a CERTAIN KIND OF PERSON
01:10 - My huge weakness of meeting people
02:20 - Hacking my weakness
03:08 - Get to know yourself better
03:37 - Be creative
04:32 - Don't be too hard on yourself
05:35 - Encouragement only goes so far
05:44 - New launch of Practice Blueprint
06:33 - Please share your own struggles!]]>428cleanfullhttps://www.spreaker.com/user/10672866/010-updates-galore
Episode Show Notes:
00:05 - We hired a receptionist!
00:47 - We're almost ready to launch FlossClub (see link)
01:43 - Subscriber question: How did we drop the DMO plans?
02:16 - Letting our patients know
03:20 - Our fees were TOO LOW by almost 50%
04:27 - What I learned this week - Manage your staff WITH your staff
05:20 - Are passions found or developed?
07:33 - Your own staff can help create the relationships if you interact


References:
Front Office Rocks
https://frontofficerocks.com/

FlossClub Dental Membership Plan
http://www.flossnyc.com/flossclub-info

FairHealth Consumer Site
https://www.fairhealthconsumer.org/estimate-costs/step-2]]>https://bites.flossnycpracticeblueprint.com/episodes/EP010.mp3Thu, 26 Jul 2018 00:28:56 +0000Moki GoyalI wanted to give a few updates that relate to previous episodes and some new developments. Specifically, we finally hired our new receptionist and she seems to be working out great. I also share our FlossClub page that offers our new dental...
Episode Show Notes:
00:05 - We hired a receptionist!
00:47 - We're almost ready to launch FlossClub (see link)
01:43 - Subscriber question: How did we drop the DMO plans?
02:16 - Letting our patients know
03:20 - Our fees were TOO LOW by almost 50%
04:27 - What I learned this week - Manage your staff WITH your staff
05:20 - Are passions found or developed?
07:33 - Your own staff can help create the relationships if you interact


References:
Front Office Rocks
https://frontofficerocks.com/

FlossClub Dental Membership Plan
http://www.flossnyc.com/flossclub-info

FairHealth Consumer Site
https://www.fairhealthconsumer.org/estimate-costs/step-2]]>490cleanfullhttps://www.spreaker.com/user/10672866/009-our-new-dental-membership-plan
The main reason we felt we needed to create this was because we were getting inundated with patients who had DMO insurance. This was problematic because they ended up taking so many slots in our already packed schedule. This created a major revenue problem that we needed to fix quickly. But we were trying to solve the wrong problem. We needed to take our own advice and REDUCE THE FRACTION.

So we did it and realized that we could offer a much better solution to these patients. We worked with our attorney to draft up the legal contracting, I built the page and payement systems and voila, our plan was born.

Episode Show Notes:
00:16 - Huge influx of patients but revenue didn't match
01:00 - Basics of DMO insurance
01:33 - No skin in the game for DMOs
02:17 - What do we do? Initial ideas...
02:38 - REDUCE THE FRACTION!
03:04 - A better idea...
03:35 - How does it work?
04:03 - The plan in the wild
04:50 - Create predictable cash flow
05:09 - Slow to start
05:55 - Could all patients move over?
06:20 - Plan specifics
06:45 - Complete transparency
07:04 - Specialist partners
08:15 - Signup in the office before treatment
08:55 - Have you started a dental membership plan?]]>https://bites.flossnycpracticeblueprint.com/episodes/EP009.mp3Mon, 23 Jul 2018 22:27:44 +0000Moki GoyalOur Dental Membership plan is almost ready for launch and we wanted to share some insight into why we did it and how it works. The main reason we felt we needed to create this was because we were getting inundated with patients who had DMO insurance....
The main reason we felt we needed to create this was because we were getting inundated with patients who had DMO insurance. This was problematic because they ended up taking so many slots in our already packed schedule. This created a major revenue problem that we needed to fix quickly. But we were trying to solve the wrong problem. We needed to take our own advice and REDUCE THE FRACTION.

So we did it and realized that we could offer a much better solution to these patients. We worked with our attorney to draft up the legal contracting, I built the page and payement systems and voila, our plan was born.

Episode Show Notes:
00:16 - Huge influx of patients but revenue didn't match
01:00 - Basics of DMO insurance
01:33 - No skin in the game for DMOs
02:17 - What do we do? Initial ideas...
02:38 - REDUCE THE FRACTION!
03:04 - A better idea...
03:35 - How does it work?
04:03 - The plan in the wild
04:50 - Create predictable cash flow
05:09 - Slow to start
05:55 - Could all patients move over?
06:20 - Plan specifics
06:45 - Complete transparency
07:04 - Specialist partners
08:15 - Signup in the office before treatment
08:55 - Have you started a dental membership plan?]]>552cleanfullhttps://www.spreaker.com/user/10672866/008-were-in-interview-hell
I wanted to share my process and some tools we use to find and weed people out quickly. This can be extremely time consuming unless you have some tools that save you time. I also share my thoughts on candidate ambition and on-boarding.


00:42 - Successful working interview candidate on first try!
01:25 - Our process of hiring
01:46 - The importance of phone interviews
02:26 - Easy way to schedule your interviews
04:00 - Career aspirations of our candidate
04:11 - My philsophy on lifers for a receptionist
05:07 - Onboarding is crucial with this philosophy
05:40 - Remove the trauma of staff replacements

Tools:
Indeed: indeed.com
Calendly: calendly.com]]>https://bites.flossnycpracticeblueprint.com/episodes/EP008.mp3Thu, 19 Jul 2018 01:34:08 +0000Moki GoyalSo it's been a crazy week of ad placing and interview scheduling in an attempt to replace our receptionist that just quit on us. The good news: the prospects have been surprisingly good and we were able to find some seemingly qualified candidates in...
I wanted to share my process and some tools we use to find and weed people out quickly. This can be extremely time consuming unless you have some tools that save you time. I also share my thoughts on candidate ambition and on-boarding.


00:42 - Successful working interview candidate on first try!
01:25 - Our process of hiring
01:46 - The importance of phone interviews
02:26 - Easy way to schedule your interviews
04:00 - Career aspirations of our candidate
04:11 - My philsophy on lifers for a receptionist
05:07 - Onboarding is crucial with this philosophy
05:40 - Remove the trauma of staff replacements

Tools:
Indeed: indeed.com
Calendly: calendly.com]]>371cleanfullhttps://www.spreaker.com/user/10672866/007-our-receptionist-quit
And this after we talked to him and told him we need MORE than two weeks. While he's not required to give us more, it really put us in a bind and pissed us off. We're implementing a lot of changes right now so stability was key for the summer. Ragini and I talk about our frustrations as we drive back from our weekend vacation.

We'll clean up later, but right now we just want to complain...


Episode Show Notes:
00:09 - Sudden departure of our receptionist
00:35 - Short notices hurt
00:59 - Mutual respect was lacking
01:58 - Gave him an opportunity
02:36 - The shit that got me mad
03:06 - Temporary help is VERY temporary
03:27 - Still jarring even though we were prepared
03:52 - The dream is the lifer
04:10 - Positives of the experience
04:26 - Next steps for his replacement
04:30 - Indeed.com has great tools for hiring
05:10 - Quick overview of our hiring process]]>https://bites.flossnycpracticeblueprint.com/episodes/EP007.mp3Tue, 17 Jul 2018 10:00:00 +0000Moki GoyalOur receptionist quit and gave us two weeks. And this after we talked to him and told him we need MORE than two weeks. While he's not required to give us more, it really put us in a bind and pissed us off. We're implementing a lot of changes right...
And this after we talked to him and told him we need MORE than two weeks. While he's not required to give us more, it really put us in a bind and pissed us off. We're implementing a lot of changes right now so stability was key for the summer. Ragini and I talk about our frustrations as we drive back from our weekend vacation.

We'll clean up later, but right now we just want to complain...


Episode Show Notes:
00:09 - Sudden departure of our receptionist
00:35 - Short notices hurt
00:59 - Mutual respect was lacking
01:58 - Gave him an opportunity
02:36 - The shit that got me mad
03:06 - Temporary help is VERY temporary
03:27 - Still jarring even though we were prepared
03:52 - The dream is the lifer
04:10 - Positives of the experience
04:26 - Next steps for his replacement
04:30 - Indeed.com has great tools for hiring
05:10 - Quick overview of our hiring process]]>407cleanfullhttps://www.spreaker.com/user/10672866/005-reduce-the-fraction
NOTHING. Actually, that's not true. I think we can all agree that windshield wipers are a great invention. The problem is that they were solving the WRONG problem. We did that at the practice when we were trying to figure out how to handle the low reimbursement DMO patients. They were clogging our schedule and reducing our revenues. So we needed a new approach and it wasn't simply increasing fees or having dedicated DMO days...

Episode Show Notes:
00:36 - The INVENTION of the windshield wiper
00:52 - The ITERATION of the windshield wiper
01:23 - What is the real issue you're trying to solve?
02:00 - Solving problems faster
02:20 - Intro to Reducing the fraction
02:50 - Why Reducing the fraction can save you time?
02:55 - Our fraction is our DMO patient problem
03:20 - Chasing the wrong problems at FlossNYC
03:44 - Intro of Dental Membership Plan
04:10 - Provides better service which is our main issue


References: by Mitch Turck]]>https://bites.flossnycpracticeblueprint.com/episodes/EP005.mp3Mon, 09 Jul 2018 21:35:53 +0000Moki GoyalWhat does the invention of windshield wipers have to do with trying to solve our DMO plan problems? NOTHING. Actually, that's not true. I think we can all agree that windshield wipers are a great invention. The problem is that they were solving the...
NOTHING. Actually, that's not true. I think we can all agree that windshield wipers are a great invention. The problem is that they were solving the WRONG problem. We did that at the practice when we were trying to figure out how to handle the low reimbursement DMO patients. They were clogging our schedule and reducing our revenues. So we needed a new approach and it wasn't simply increasing fees or having dedicated DMO days...

Episode Show Notes:
00:36 - The INVENTION of the windshield wiper
00:52 - The ITERATION of the windshield wiper
01:23 - What is the real issue you're trying to solve?
02:00 - Solving problems faster
02:20 - Intro to Reducing the fraction
02:50 - Why Reducing the fraction can save you time?
02:55 - Our fraction is our DMO patient problem
03:20 - Chasing the wrong problems at FlossNYC
03:44 - Intro of Dental Membership Plan
04:10 - Provides better service which is our main issue


References: by Mitch Turck]]>278cleanfullhttps://www.spreaker.com/user/10672866/004-update-the-weak-links
Worse still is that bad performers have more impact on your business than the good ones, so focus your energy there for better and more impactful results.

Also in this episode, a quick update on the new staff meeting agendas we set up and how it's working so far...

Episode Show Notes:
00:12 - Worst employees vs best employees
01:00 - Team management in basketball vs soccer
02:00 - Dental practices are like soccer teams
02:40 - Strongest link is most tempting
02:55 - Spend time with the weakest link
03:44 - Part 2 - Update on the new staff meeting flow
05:06 - More productive and less blame - jury is still out...

References:
Revisionist History Podcast-My Little Hundred Million
https://feeds.megaphone.fm/revisionisthistory]]>https://bites.flossnycpracticeblueprint.com/episodes/EP004.mp3Tue, 03 Jul 2018 03:34:09 +0000Moki GoyalOften when we're trying to motivate or train our staff, we focus on the best performer. But running a practice is a team sport rather than an individual one. You need all your employees performing well because no ONE employee is going to seal the win....
Worse still is that bad performers have more impact on your business than the good ones, so focus your energy there for better and more impactful results.

Also in this episode, a quick update on the new staff meeting agendas we set up and how it's working so far...

Episode Show Notes:
00:12 - Worst employees vs best employees
01:00 - Team management in basketball vs soccer
02:00 - Dental practices are like soccer teams
02:40 - Strongest link is most tempting
02:55 - Spend time with the weakest link
03:44 - Part 2 - Update on the new staff meeting flow
05:06 - More productive and less blame - jury is still out...

References:
Revisionist History Podcast-My Little Hundred Million
https://feeds.megaphone.fm/revisionisthistory]]>346cleanfullhttps://www.spreaker.com/user/10672866/003-flipping-the-script-on-staff-meeting
I hate that. The world is NOT so simple. And advice is NOT easily transferrable from business to business. You have to customize it and tweak it to make it fit for your specific situation.

Recently, I read advice on how to run a staff meeting, but I'm skeptical, so I want to try a new idea out so I can get out of boring staff meetings where Ragini and I just lecture all the time. We're going to give them the reins and we'll sit back and listen.]]>https://bites.flossnycpracticeblueprint.com/episodes/EP003.mp3Thu, 28 Jun 2018 10:00:00 +0000Moki GoyalYou know when you read advice that preaches and makes it seem like if you follow their advice, you'll win at life? I hate that. The world is NOT so simple. And advice is NOT easily transferrable from business to business. You have to customize it and...
I hate that. The world is NOT so simple. And advice is NOT easily transferrable from business to business. You have to customize it and tweak it to make it fit for your specific situation.

Recently, I read advice on how to run a staff meeting, but I'm skeptical, so I want to try a new idea out so I can get out of boring staff meetings where Ragini and I just lecture all the time. We're going to give them the reins and we'll sit back and listen.]]>235cleanfullhttps://www.spreaker.com/user/10672866/002-buying-our-2nd-practice
Episode Show Notes:
00:26 - How we found our second practice
02:50 - Taking it slow - matching the pace of the seller
06:12 - Appeal to what the seller is looking for
07:08 - The Moment it clicked for the seller
10:52 - Working with the Seller
12:24 - Challenges of the transition
15:44 - Benefits of the transition
18:08 - Things we weren't prepared for
19:52 - Negotiating more difficult transitions
21:30 - Takeaways from purchasing our second practice
24:29 - Benefits of the purchase]]>https://bites.flossnycpracticeblueprint.com/episodes/EP002.mp3Tue, 26 Jun 2018 10:00:00 +0000Moki GoyalSo like I said in the first episode, this last year was pretty busy - one of the big happenings was that we bought a second practice. In this episode, Ragini joins me and we talk about the process we went through from meeting the seller, working out...
Episode Show Notes:
00:26 - How we found our second practice
02:50 - Taking it slow - matching the pace of the seller
06:12 - Appeal to what the seller is looking for
07:08 - The Moment it clicked for the seller
10:52 - Working with the Seller
12:24 - Challenges of the transition
15:44 - Benefits of the transition
18:08 - Things we weren't prepared for
19:52 - Negotiating more difficult transitions
21:30 - Takeaways from purchasing our second practice
24:29 - Benefits of the purchase]]>1583cleanfullhttps://www.spreaker.com/user/10672866/001-flossbites-intro-and-where-weve-been
So what's happened in the past year?
• Spoiler Alert: We just bought another practice and absorbed it into ours
• We're planning to do an office renovation
• We're starting a new Dental Membership plan.
• Much more to come!]]>https://bites.flossnycpracticeblueprint.com/episodes/EP_001.mp3Wed, 20 Jun 2018 10:00:00 +0000Moki GoyalAfter taking some time off from our blog, we're back in a new video/podcast format called FlossBites where we'll share bite-sized nuggets of info and cover our challenges, proposed soutions and whether they're working or not. So what's happened...
So what's happened in the past year?
• Spoiler Alert: We just bought another practice and absorbed it into ours
• We're planning to do an office renovation
• We're starting a new Dental Membership plan.
• Much more to come!]]>148cleanfull