http://www.interaction-training.com/training-mattersenBusinessCopyright InterAction Traininghttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/42ecff8ee6b0d1fa0f912b5143bf8bd9.jpghttp://www.interaction-training.com/training-mattersTue, 19 Dec 2023 17:46:18 +0000InterAction TrainingInterAction Traininghoney@interaction-training.comTraining expert Honey Shelton brings in performance-improvement experts as they discuss real-world scenarios and offer advice on how to improve day-to-day operations, professional development, and business skills.cleanepisodichttps://www.spreaker.com/episode/creating-an-atmosphere-of-excellence-for-team-members-and-customers--15612572https://api.spreaker.com/episode/15612572Fri, 31 Aug 2018 13:08:54 +0000InterAction TrainingIn this episode of Training Matters Honey Shelton talks to Yolanda Garcia, Executive Vice President and Chief Client Experience Officer at WestStar Bank. Yolanda has made it her passion to establish a climate in which team members can thrive and...1254customerservice,teambuildingcleanfullhttps://www.spreaker.com/episode/what-s-trending-on-the-compliance-front--14866316https://api.spreaker.com/episode/14866316Wed, 23 May 2018 15:06:26 +0000InterAction TrainingMary Beth Guard discusses compliance concerns in a world where new privacy scandals seem to emerge weekly. What's your privacy policy? Do you have a fool-proof process in place for reporting malpractices? Mary Beth also brings up the repeal of...1203banking,compliance,dodd-frank,privacy,wells-fargocleanfullhttps://www.spreaker.com/episode/advice-from-a-coaching-expert--14625901Do you have a coworker that interrupts you at the most inconvenient times? Pamela will teach you how to set boundaries and deal with intrusiveness. Learn to recognize and avoid the traps we keep falling for and the detours we keep taking in our daily interactions. Pamela and Honey also discuss the difference between an internal and external coach and how to recognize when you need coaching.]]>https://api.spreaker.com/episode/14625901Wed, 25 Apr 2018 16:15:52 +0000InterAction TrainingAre you looking to smooth out a little wrinkle in your career life or are you in need of intensive help? Honey Shelton talks to coaching expert Pamela Grant about being stuck in a rut. Do you have a coworker that interrupts you at the most...Do you have a coworker that interrupts you at the most inconvenient times? Pamela will teach you how to set boundaries and deal with intrusiveness. Learn to recognize and avoid the traps we keep falling for and the detours we keep taking in our daily interactions. Pamela and Honey also discuss the difference between an internal and external coach and how to recognize when you need coaching.]]>1038coachingcleanfullhttps://www.spreaker.com/episode/deepening-the-human-connection--14296341https://api.spreaker.com/episode/14296341Thu, 15 Mar 2018 14:34:04 +0000InterAction TrainingWhy is the subject of human connection so important to your business now? Why should you pay attention to human engagement and how do you start deepening the connection you have with your customers? Joe Sullivan is an expert on the topic and today he...1520customer engagement,human connectioncleanfullhttps://www.spreaker.com/episode/staying-one-step-ahead-of-your-hr-headaches--13759659https://api.spreaker.com/episode/13759659Tue, 09 Jan 2018 19:28:21 +0000InterAction TrainingHoney visits with Stacey Barnier about today's HR headaches. They discuss how to keep employees engaged, how a SHRM certification can help HR professionals and which challenges face the human resource department faces in 2018, one of which of course...1521employee engagement,hr,human resourcescleanfullhttps://www.spreaker.com/episode/process-improvement-for-the-front-desk-and-the-call-center--13484796
About our Guest

Karen C. Wiehoff has more than 30 years of executive management experience. Her career has afforded her in-depth expertise in such areas as leadership, consulting, relationship management, human resources, marketing, and regulatory and compliance initiatives. Before she joined InterAction Training, Karen was the Senior Engagement Manager for a national consulting firm where she partnered and consulted with organizations through strategic planning, change management, and process improvement initiatives. ]]>http://www.blogtalkradio.com/training-matters/2017/11/29/process-improvement-for-the-front-desk-and-the-call-centerWed, 29 Nov 2017 18:30:00 +0000InterAction TrainingIs this really the best use of my time? How often do you ask yourself that question? I bet quite often! We all strive to be more efficient with our time, effort, and money. Where we often fail is in deciding what on a process to make a meaningful...
About our Guest

Karen C. Wiehoff has more than 30 years of executive management experience. Her career has afforded her in-depth expertise in such areas as leadership, consulting, relationship management, human resources, marketing, and regulatory and compliance initiatives. Before she joined InterAction Training, Karen was the Senior Engagement Manager for a national consulting firm where she partnered and consulted with organizations through strategic planning, change management, and process improvement initiatives. ]]>1459call center management,customer service,efficiency,process improvement,workplace issuescleanfullhttps://www.spreaker.com/episode/the-equifax-data-breach--13484827
About our Guest

Chad Knutson is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry, and has served as President of the SBS Institute since 2013. Chad maintains his CISSP, CISA, and CRISC certifications, and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance from Dakota State University.

Chad is dedicated to educating industry professionals about cybersecurity. While consulting with financial institutions, he saw the need to empower employees to be better prepared to confidently handle cybersecurity threats, create and manage strong information security programs, and understand ever-changing regulations at their institution. He was a driving force in the development of the SBS Institute certification program, which is uniquely designed to serve the banking industry by providing banking specific, role-based certifications cyber education. The SBS Institute has grown to include over ten certifications and State Association partners in over 30 states.]]>http://www.blogtalkradio.com/training-matters/2017/09/27/the-equifax-data-breachWed, 27 Sep 2017 16:30:00 +0000InterAction TrainingHoney invites Chad Knutson back to the studio to talk about the Equifax data breach. How did it happen? Could it happen again? How does it affect me? How do I protect my information? Chad also talks about implementing a business plan to prevent such a...
About our Guest

Chad Knutson is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry, and has served as President of the SBS Institute since 2013. Chad maintains his CISSP, CISA, and CRISC certifications, and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance from Dakota State University.

Chad is dedicated to educating industry professionals about cybersecurity. While consulting with financial institutions, he saw the need to empower employees to be better prepared to confidently handle cybersecurity threats, create and manage strong information security programs, and understand ever-changing regulations at their institution. He was a driving force in the development of the SBS Institute certification program, which is uniquely designed to serve the banking industry by providing banking specific, role-based certifications cyber education. The SBS Institute has grown to include over ten certifications and State Association partners in over 30 states.]]>1512banking,cybersecurity,equifax,honey shelton,training matterscleanfullhttps://www.spreaker.com/episode/are-you-a-product-seller-or-a-problem-solver--13484792
Steve will introduce you to the 5 dimensions that impact sales performance and the 5 expectations customers have. Discover how to improve sales performance and the real value of a customer centric sales culture and how heightened trust can create win-win-win situations for your customer, financial institution, and employees.

Take your brand promise from a statement on a poster to something all your employees believe in!

About our Guest

Steve Schmidt is an Executive Partner with Integrity Solutions®, a professional services firm that specializes in performance improvement in the areas of sales, service, and coaching. He is involved in business development and managing strategic account relationships, with a strong emphasis in the Financial Service and Insurance sectors. Steve has 11 years of experience developing and implementing revenue generating tools and programs across the sales network. Steve’s broad scope of sales process and sales operations expertise combine to provide insightful and result-producing solutions.  Steve has an undergraduate Business Management degree from the University of South Dakota and a Masters of Business Administration from the University of Phoenix.]]>http://www.blogtalkradio.com/training-matters/2017/08/30/are-you-a-product-seller-or-a-problem-solverWed, 30 Aug 2017 18:00:00 +0000InterAction TrainingYour brand on the outside is only as strong as it is on the inside. Honey Shelton welcomes Steve Schmidt to the study as they discuss how to identify and embrace a sales mentality at your bank or credit union, all while making sure you maintain your...
Steve will introduce you to the 5 dimensions that impact sales performance and the 5 expectations customers have. Discover how to improve sales performance and the real value of a customer centric sales culture and how heightened trust can create win-win-win situations for your customer, financial institution, and employees.

Take your brand promise from a statement on a poster to something all your employees believe in!

About our Guest

Steve Schmidt is an Executive Partner with Integrity Solutions®, a professional services firm that specializes in performance improvement in the areas of sales, service, and coaching. He is involved in business development and managing strategic account relationships, with a strong emphasis in the Financial Service and Insurance sectors. Steve has 11 years of experience developing and implementing revenue generating tools and programs across the sales network. Steve’s broad scope of sales process and sales operations expertise combine to provide insightful and result-producing solutions.  Steve has an undergraduate Business Management degree from the University of South Dakota and a Masters of Business Administration from the University of Phoenix.]]>1284customer experience,customer service training,sales performance,sales training,training matterscleanfullhttps://www.spreaker.com/episode/handling-customer-complaints--13484793
About Our Guest

Teresa Allen is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Sales & Customer Service. She is an internationally recognized customer service expert and has been presenting customer service keynotes and training programs across the U.S. and abroad for over twenty years. Teresa is the author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Currently ranked #1 on the GlobalGurus.org list of global customer service experts, Teresa is ranked in the Top 10 of U.S. speakers by Speaking.com. Teresa is a two-time recipient of the ASTD Professional Trainer of the Year Award.]]>http://www.blogtalkradio.com/training-matters/2017/07/28/handling-customer-complaintsFri, 28 Jul 2017 14:00:00 +0000InterAction TrainingFrom time to time, a conflict will arise between you and a customer. How do you keep your cool when a customer expresses a complaint? What's the best way to defuse the situation? Honey Shelton talks to customer service expert Teresa Allen about the...
About Our Guest

Teresa Allen is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Sales & Customer Service. She is an internationally recognized customer service expert and has been presenting customer service keynotes and training programs across the U.S. and abroad for over twenty years. Teresa is the author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Currently ranked #1 on the GlobalGurus.org list of global customer service experts, Teresa is ranked in the Top 10 of U.S. speakers by Speaking.com. Teresa is a two-time recipient of the ASTD Professional Trainer of the Year Award.]]>1662complaints,customer service,customer service tips,customer service training,handling todays consumercleanfullhttps://www.spreaker.com/episode/smart-money-choices--13484794
About our Guest

Suzie Jones has 40 years of experience in the financial industry. Suzie recently retired as an Executive Vice President with a large regional financial organization where she helped found and grow the Investments Division from a team of two to a team of 70 with assets in excess of $11B.  For decades Suzie Jones worked passionately with investors at every age and financial stage helping them gain financial peace.  She is known for her energetic and engaging training style and keen ability to talk about investing in terms people care about. She is a graduate of Leadership Houston Class XXV, a Senior Fellow of American Leadership Forum Class XXXII and holds the Certified Financial PlannerTM (CFP®) professional designation.]]>http://www.blogtalkradio.com/training-matters/2017/05/17/smart-money-choicesWed, 17 May 2017 16:30:00 +0000InterAction TrainingQuestions about how to make smart investment choices? Whether you’re just starting out, retirement is around the corner, or you’re somewhere in the middle: This episode of Training Matters is for you! Suzie Jones will inspire you to look at your...
About our Guest

Suzie Jones has 40 years of experience in the financial industry. Suzie recently retired as an Executive Vice President with a large regional financial organization where she helped found and grow the Investments Division from a team of two to a team of 70 with assets in excess of $11B.  For decades Suzie Jones worked passionately with investors at every age and financial stage helping them gain financial peace.  She is known for her energetic and engaging training style and keen ability to talk about investing in terms people care about. She is a graduate of Leadership Houston Class XXV, a Senior Fellow of American Leadership Forum Class XXXII and holds the Certified Financial PlannerTM (CFP®) professional designation.]]>1256401k,investing,investment planning,money management,retirement planningcleanfullhttps://www.spreaker.com/episode/developing-leadership-skills-across-the-workplace--13484799http://www.blogtalkradio.com/training-matters/2017/04/19/developing-leadership-skills-across-the-workplaceWed, 19 Apr 2017 16:30:00 +0000InterAction TrainingYou don’t master leadership through luck, it takes training, experience, self-learning, and staying on top of best practices. Supervisors must have the right attitude and aptitude to excel in their challenging role but all staff members benefit from...1270leadership development,leadership skills,leadership skills training,supervisor,supervisorscleanfullhttps://www.spreaker.com/episode/protecting-against-cyber-attacks--13484795
Honey talks to Chad Knutson from SBS CyberSecurity about what you should do to protect yourself, your bank, and your customers from malicious activity online. Chad and Honey also discuss trends on how criminals will try breach your systems in the future

About our Guest

Chad Knutson is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cyber security consulting and audit firm dedicated to making a positive impact on the banking and financial services industry, and has served as President of the SBS Institute since 2013. Chad maintains his CISSP, CISA, and CRISC certifications, and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance from Dakota State University.

Chad is dedicated to educating industry professionals about cyber security. While consulting with financial institutions, he saw the need to empower employees to be better prepared to confidently handle cyber security threats, create and manage strong information security programs, and understand ever-changing regulations at their institution. He was a driving force in the development of the SBS Institute certification program, which is uniquely designed to serve the banking industry by providing banking specific, role-based certifications cyber education. The SBS Institute has grown to include over ten certifications and State Association partners in over 30 states.]]>http://www.blogtalkradio.com/training-matters/2017/03/15/protecting-against-cyber-attacksWed, 15 Mar 2017 15:00:00 +0000InterAction TrainingIs your bank or credit union protected against cyber attacks? Never before have we been under greater threat from the dangers that lurk online. Viruses, malware, phishing, hacking, identity theft, ransomware. Those are just a handful of things that...
Honey talks to Chad Knutson from SBS CyberSecurity about what you should do to protect yourself, your bank, and your customers from malicious activity online. Chad and Honey also discuss trends on how criminals will try breach your systems in the future

About our Guest

Chad Knutson is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cyber security consulting and audit firm dedicated to making a positive impact on the banking and financial services industry, and has served as President of the SBS Institute since 2013. Chad maintains his CISSP, CISA, and CRISC certifications, and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance from Dakota State University.

Chad is dedicated to educating industry professionals about cyber security. While consulting with financial institutions, he saw the need to empower employees to be better prepared to confidently handle cyber security threats, create and manage strong information security programs, and understand ever-changing regulations at their institution. He was a driving force in the development of the SBS Institute certification program, which is uniquely designed to serve the banking industry by providing banking specific, role-based certifications cyber education. The SBS Institute has grown to include over ten certifications and State Association partners in over 30 states.]]>1407bankers,banking,banks,credit union,credit unionscleanfullhttps://www.spreaker.com/episode/ramp-up-customer-service-cross-selling--13484797
About Our Guest

Leigh-Anne started her banking career as a teller and loan filing clerk. She moved onto customer service, then became a supervisor, to eventually land in her current role of SVP/COO. Leigh-Anne has also been the chairman of the operations school at the Oklahoma Bankers Association and really enjoys teaching and training.]]>http://www.blogtalkradio.com/training-matters/2017/02/15/ramp-up-customer-service-cross-sellingWed, 15 Feb 2017 18:00:00 +0000InterAction TrainingIs your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice President and COO of Community Bank NBC Oklahoma, to talk about...
About Our Guest

Leigh-Anne started her banking career as a teller and loan filing clerk. She moved onto customer service, then became a supervisor, to eventually land in her current role of SVP/COO. Leigh-Anne has also been the chairman of the operations school at the Oklahoma Bankers Association and really enjoys teaching and training.]]>1124banking,cross-selling,customer service,customer service training,honey sheltoncleanfullhttps://www.spreaker.com/episode/bank-compliance-under-a-new-president--13484802
Mary Beth answers your most pressing questions: Will Dodd Frank go away? What about the CFBP? Listen to what she anticipates will happen!

About Our Guest

Mary Beth Guard has been immersed in bank compliance matters for more than three decades as an attorney.  Starting out in the regulatory world as general counsel for the state banking department, she moved on to head up the legal department of her state bankers association, where she served as a resource for thousands of bank employees.  After a stint as head of specialized services for a global financial publishing firm, Mary Beth co-founded BankersOnline.com in 2000 and continues to serve as its Executive Editor.  In addition, Mary Beth is CEO of BOL Conferences, Inc., Manager of the subscription service BankCompliance.com, and CEO of Glia Group, Inc., which produces the BOL Learning Connect webinars.

Mary Beth has served on the faculty of four graduates schools of banking, has taught at schools for ABA and BAI, and has provided training programs for a wide range of state and national industry groups, in addition to authoring more than 1,00 banking-related articles, creating compliance matrices, and producing webinars and conferences.]]>http://www.blogtalkradio.com/training-matters/2017/01/18/bank-compliance-under-a-new-presidentWed, 18 Jan 2017 17:00:00 +0000InterAction TrainingThere's been a lot of talk in the industry about the changes 2017 and a drastically altered Washington DC will bring. We asked our very first guest back on the show to talk about the impact our new president and new administration may have on banking:...
Mary Beth answers your most pressing questions: Will Dodd Frank go away? What about the CFBP? Listen to what she anticipates will happen!

About Our Guest

Mary Beth Guard has been immersed in bank compliance matters for more than three decades as an attorney.  Starting out in the regulatory world as general counsel for the state banking department, she moved on to head up the legal department of her state bankers association, where she served as a resource for thousands of bank employees.  After a stint as head of specialized services for a global financial publishing firm, Mary Beth co-founded BankersOnline.com in 2000 and continues to serve as its Executive Editor.  In addition, Mary Beth is CEO of BOL Conferences, Inc., Manager of the subscription service BankCompliance.com, and CEO of Glia Group, Inc., which produces the BOL Learning Connect webinars.

Mary Beth has served on the faculty of four graduates schools of banking, has taught at schools for ABA and BAI, and has provided training programs for a wide range of state and national industry groups, in addition to authoring more than 1,00 banking-related articles, creating compliance matrices, and producing webinars and conferences.]]>1788bankers,banking,compliance,credit union,credit unionscleanfullhttps://www.spreaker.com/episode/the-payoffs-for-being-a-positive-person--13484801
About Our Guest

When Tina Hallis was introduced to a new science called Positive Psychology, it showed her how building our positivity could give us the necessary courage to quit a really bad job or to see more of the good aspects in a job where we were stuck in the negative. Positive Psychology had strategies she could actually use to improve her work experience, and it was information she could share to help others with theirs. If there’s one place we could really use help staying positive, it’s at work. So Tina decided to start her own company, The Positive Edge, with the goal of bringing this information into organizations to help improve the quality of people’s work lives and the quality of company cultures. As part of this endeavor, Tina became certified in Positive Psychology through the WholeBeing Institute and an authorized partner for Everything DiSC®.]]>http://www.blogtalkradio.com/training-matters/2016/12/14/the-payoffs-for-being-a-positive-personWed, 14 Dec 2016 15:00:00 +0000InterAction TrainingWhat are the challenges of being positive in the workplace? How do you manage employees who are stuck in negativity? Why are some people more pessimistic than others, and can you do something about that? Those any other questions are answered in this...
About Our Guest

When Tina Hallis was introduced to a new science called Positive Psychology, it showed her how building our positivity could give us the necessary courage to quit a really bad job or to see more of the good aspects in a job where we were stuck in the negative. Positive Psychology had strategies she could actually use to improve her work experience, and it was information she could share to help others with theirs. If there’s one place we could really use help staying positive, it’s at work. So Tina decided to start her own company, The Positive Edge, with the goal of bringing this information into organizations to help improve the quality of people’s work lives and the quality of company cultures. As part of this endeavor, Tina became certified in Positive Psychology through the WholeBeing Institute and an authorized partner for Everything DiSC®.]]>1386bankers,honey shelton,positive attitude,positive thinkingcleanfullhttps://www.spreaker.com/episode/lessons-in-body-language--13484800http://www.blogtalkradio.com/training-matters/2016/11/16/lessons-in-body-languageWed, 16 Nov 2016 18:30:00 +0000InterAction TrainingHoney talks to body language expert Jan Hagrave to find out if actions speak louder than words. What impact does body language have on customer interactions? Tune in for an in-depth discussion on the do's and don'ts, the dead giveaways, and the...1219body language,body language expert,communication skills,communications specialist,customer servicecleanfullhttps://www.spreaker.com/episode/are-you-ready-for-these-changes-in-employment-law--13484805
About Our Guest

Steve Greene specializes in employment litigation, employee benefit issues and compensation matters. He regularly speaks to employment lawyers, compensation professionals and human resources executives concerning application of these legal standards on behalf of SHRM, CUPA-HR, World at Work, the American Bankers Association, and other national trade groups.

During the past 32 years, Steve has assisted Fortune 500 companies evaluate overtime exemption compliance and design compliant compensation methodologies. He has also assisted employers manage Department of Labor and state regulatory investigations across the country. Steve represents employers defending compensation claims brought in individual, collective, and class actions. His work has also included educating and influencing the DOL and members of Congress to reform the federal employment standards.

Steve also oversees employment litigation nationally, including discrimination, harassment, retaliation, ERISA, and breach of contract actions brought against employers. Litigation handled by Steve and the firm also include actions where the employer enforces restrictive covenants, or otherwise pursues trade secret, duty of loyalty, and business interference claims against departing employees and their new employers. ]]>http://www.blogtalkradio.com/training-matters/2016/10/19/are-you-ready-for-these-changes-in-employment-lawWed, 19 Oct 2016 17:00:00 +0000InterAction TrainingHoney talks to Steve Greene about recent changes in employment law and what they mean for the banking world. Steve is an expert in the field of employment law and specializes in working with banks and credit unions. He and Honey discuss the dramatic...
About Our Guest

Steve Greene specializes in employment litigation, employee benefit issues and compensation matters. He regularly speaks to employment lawyers, compensation professionals and human resources executives concerning application of these legal standards on behalf of SHRM, CUPA-HR, World at Work, the American Bankers Association, and other national trade groups.

During the past 32 years, Steve has assisted Fortune 500 companies evaluate overtime exemption compliance and design compliant compensation methodologies. He has also assisted employers manage Department of Labor and state regulatory investigations across the country. Steve represents employers defending compensation claims brought in individual, collective, and class actions. His work has also included educating and influencing the DOL and members of Congress to reform the federal employment standards.

Steve also oversees employment litigation nationally, including discrimination, harassment, retaliation, ERISA, and breach of contract actions brought against employers. Litigation handled by Steve and the firm also include actions where the employer enforces restrictive covenants, or otherwise pursues trade secret, duty of loyalty, and business interference claims against departing employees and their new employers. ]]>1307bankers,banks,credit union,credit unions,employment lawcleanfullhttps://www.spreaker.com/episode/how-will-the-wells-fargo-scandal-impact-you--13484804
About Our Guests

Rogers Pope, Jr. is Vice Chairman and Chief Executive Officer of Texas Bank and Trust Company in Longview, Texas. Rogers assists with the overall management of the bank and its holding companies and is extensively involved in community affairs.

Julie Story is the Executive Vice President for Pinnacle Financial Strategies. Julie is responsible for product enhancements, new product design, launch and product sales/delivery support. She is the creator of the comprehensive SMART Business Banking, a Business Development and Sales Skills training program for Community Banks and Credit Unions.

Roger Beverage has been president and CEO of the Oklahoma Bankers Association since joining the Association in March 1988. Roger has more than 30 years of legal experience in banking matters. He was a trial lawyer for several years before serving as executive vice president of the Nebraska Bankers Association and as the Director of the Nebraska Department of Banking and Finance.]]>http://www.blogtalkradio.com/training-matters/2016/10/04/how-will-the-wells-fargo-scandal-impact-youTue, 04 Oct 2016 15:30:00 +0000InterAction TrainingWells Fargo, one of the most respected banks in the country, turns out to have a poisonous cross-selling culture. What can we learn from this scandal? How will it affect community banks and credit unions? Honey has three guests that shed their light...
About Our Guests

Rogers Pope, Jr. is Vice Chairman and Chief Executive Officer of Texas Bank and Trust Company in Longview, Texas. Rogers assists with the overall management of the bank and its holding companies and is extensively involved in community affairs.

Julie Story is the Executive Vice President for Pinnacle Financial Strategies. Julie is responsible for product enhancements, new product design, launch and product sales/delivery support. She is the creator of the comprehensive SMART Business Banking, a Business Development and Sales Skills training program for Community Banks and Credit Unions.

Roger Beverage has been president and CEO of the Oklahoma Bankers Association since joining the Association in March 1988. Roger has more than 30 years of legal experience in banking matters. He was a trial lawyer for several years before serving as executive vice president of the Nebraska Bankers Association and as the Director of the Nebraska Department of Banking and Finance.]]>2583banking,banking corruption,community bank,credit union,wells fargocleanfullhttps://www.spreaker.com/episode/are-virtual-tellers-right-for-your-bank--13484803http://www.blogtalkradio.com/training-matters/2016/09/14/are-virtual-tellers-right-for-your-bankWed, 14 Sep 2016 14:00:00 +0000InterAction TrainingWhen would you install Interactive Teller Machines? What are the benefits? How do they transform your branch? Today we try to answer when interactive teller machines are a good fit for your bank. Honey  is joined today by Chuck Gearhart from Salin...926bankers,banking,banks,credit union,tellerscleanfullhttps://www.spreaker.com/episode/myths-truths-of-overdraft-privilege--13484806
About Julie

In her role as Executive Vice President for Pinnacle Financial Strategies, Julie is responsible for product enhancements, new product design, launch and product sales/delivery support. In addition, as the creator of the comprehensive SMART Business Banking; Business Development and Sales Skills training program for Community Banks and Credit Unions, she serves as the lead program consultant.]]>http://www.blogtalkradio.com/training-matters/2016/07/27/myths-truths-of-overdraft-privilegeWed, 27 Jul 2016 17:30:00 +0000InterAction TrainingWhat are the myths & truths of overdraft privilege? What do customers assume it is? What do you tell customers about it? Honey Shelton talks to expert Julie Story about the myths and truths of overdraft privilege. Julie has 28 years of experience in...
About Julie

In her role as Executive Vice President for Pinnacle Financial Strategies, Julie is responsible for product enhancements, new product design, launch and product sales/delivery support. In addition, as the creator of the comprehensive SMART Business Banking; Business Development and Sales Skills training program for Community Banks and Credit Unions, she serves as the lead program consultant.]]>1789bankers,banking,banks,credit union,credit unionscleanfullhttps://www.spreaker.com/episode/social-media-how-to-for-banks-and-credit-unions--13484808
About our Guests

Formerly from Texas and Alabama, Amy Howell has been in Memphis working in the marketing & public relations field since graduating from Rhodes College in 1986. Founded in 1994, Howell Marketing Strategies, LLC serves clients of all sizes in a variety of industries such as real estate, banking, aviation, manufacturing, service firms and more. Howell is a veteran marketing professional having earned numerous awards for her work, most recently garnering a national award for SEO use.]]>http://www.blogtalkradio.com/training-matters/2016/06/22/social-media-how-to-for-banks-and-credit-unions-1Wed, 22 Jun 2016 17:30:00 +0000InterAction TrainingWhat does your online identity look like? Does your credit union or bank have a social media presence? If so, are you actively and consciously using social media? Honey talks to Amy Howell, CEO and Founder of Howell Marketing Strategies. Amy and Honey...
About our Guests

Formerly from Texas and Alabama, Amy Howell has been in Memphis working in the marketing & public relations field since graduating from Rhodes College in 1986. Founded in 1994, Howell Marketing Strategies, LLC serves clients of all sizes in a variety of industries such as real estate, banking, aviation, manufacturing, service firms and more. Howell is a veteran marketing professional having earned numerous awards for her work, most recently garnering a national award for SEO use.]]>1083banking,credit union,social media,social media expert,social media marketingcleanfullhttps://www.spreaker.com/episode/how-to-improve-your-life-through-performance-based-coaching--13484807http://www.blogtalkradio.com/training-matters/2016/05/17/how-to-improve-your-life-through-performance-based-coachingTue, 17 May 2016 18:30:00 +0000InterAction TrainingHoney talks to Jennifer Sommers, Loan Officer at The Community State Bank and Karen Butcher, Director of Educational Development at Whitaker Bank. Honey, Jennifer, and Karen all know first hand how performance-based coaching can improve your...1188banking,coaching for success,credit union,performance improvement,performance reviewscleanfullhttps://www.spreaker.com/episode/the-impact-of-the-great-recession-on-community-banks--13484813
To find out, Honey talks to Roger Beverage, president and CEO of the Oklahoma Bankers Association since March 1988. Roger has more than 30 years of legal experience in banking matters. He was a trial lawyer for several years and had regulatory and supervisory responsibilities for Oklahoma's financial institutions and securities industry.

Roger shares his insights on the waves of rules and regulations the great recession has flooded community banks with.]]>http://www.blogtalkradio.com/training-matters/2016/04/20/the-impact-of-the-great-recession-on-community-banksWed, 20 Apr 2016 16:30:00 +0000InterAction TrainingThe financial crisis should have been a wake-up call, but instead, the government doubled down with Dodd-Frank; A way to encourage consolidation by adopting extraordinary assistance programs to ensure the survival of banks that are too big to fail....
To find out, Honey talks to Roger Beverage, president and CEO of the Oklahoma Bankers Association since March 1988. Roger has more than 30 years of legal experience in banking matters. He was a trial lawyer for several years and had regulatory and supervisory responsibilities for Oklahoma's financial institutions and securities industry.

Roger shares his insights on the waves of rules and regulations the great recession has flooded community banks with.]]>2140banking,community bank,dodd frank,dodd-frank,training matterscleanfullhttps://www.spreaker.com/episode/securing-your-branch-inside-out--13484809
We talk to fraud expert Barry Thompson about bank robbery, embezzlement, and how new and hip branch concepts affect security.

Barry Thompson is know as the “Fraud Educator”. He is a Certified Regulatory Compliance Manager and an instructor for many industry conferences and schools. Barry has more than three decades of experience in the financial services industry, making him the go-to guy when it comes to all your security and risk-related questions.]]>http://www.blogtalkradio.com/training-matters/2016/03/30/securing-your-branch-inside-outWed, 30 Mar 2016 16:30:00 +0000InterAction TrainingHave you ever dealt with a bank robber? Did it play out by the book? It’s hard to prepare for all potential scenarios and identify all possible security risks. With branches that are more open and visitor-friendly, it’s more important than ever to ask...
We talk to fraud expert Barry Thompson about bank robbery, embezzlement, and how new and hip branch concepts affect security.

Barry Thompson is know as the “Fraud Educator”. He is a Certified Regulatory Compliance Manager and an instructor for many industry conferences and schools. Barry has more than three decades of experience in the financial services industry, making him the go-to guy when it comes to all your security and risk-related questions.]]>2187banking,credit union,embezzlement,fraud,securitycleanfullhttps://www.spreaker.com/episode/can-you-simplify-compliance--13484810
 ]]>http://www.blogtalkradio.com/training-matters/2016/02/10/can-you-simplify-complianceWed, 10 Feb 2016 20:30:00 +0000InterAction TrainingDarlia Fogarty brings a wealth of knowledge and practical experience to our banks as well as our staff. After 12 years as a commissioned national bank examiner with the OCC, Darlia developed an expertise in compliance while administering examinations...
 ]]>1628bankers,banking,banks,compliance,compliance alliancecleanfullhttps://www.spreaker.com/episode/are-you-ready-for-branch-transformation--13484811http://www.blogtalkradio.com/training-matters/2016/01/20/are-you-ready-for-branch-transformationWed, 20 Jan 2016 15:00:00 +0000InterAction TrainingIs your bank or credit union prepared for changes in your marketplace? Are you adapting to the latest trends and demands? Are you even aware of them? If not, this episode will be your wake-up call. Don’t let changes in your market catch you by...2161banks,credit union,honey shelton,marketplace,training matterscleanfullhttps://www.spreaker.com/episode/how-to-get-the-business-and-grow-your-bank--13484812http://www.blogtalkradio.com/training-matters/2015/11/11/how-to-get-the-business-and-grow-your-bankWed, 11 Nov 2015 16:30:00 +0000InterAction TrainingTrent Fleming is widely recognized as an expert in many areas of banking technology, operations, and strategy. Trent's is an expert on identifying the products and services needed for growing your community bank or credit union. You'll enjoy Trent's...1829bankers,community bank,community development,credit union,growing your businesscleanfullhttps://www.spreaker.com/episode/going-from-bank-teller-to-bank-president-and-beyond--13484816
Vicki has a comprehensive background in community banking and project management. She is respected as a people-oriented facilitator and leader and is able to build consensus, shape organizations and produce results. She is a customer focused strategy expert and grew up in the financial services industry from teller duties to Bank President/CEO/Owner.]]>http://www.blogtalkradio.com/training-matters/2015/10/14/going-from-bank-teller-to-bank-president-and-beyondWed, 14 Oct 2015 05:00:00 +0000InterAction TrainingVicki Kraai is Owner/Founder of VK Solutions, a community bank consulting company that provides guidance to community banks to grow their people and profitability. She tells Honey her story on how she went from being a bank teller, to being a bank...
Vicki has a comprehensive background in community banking and project management. She is respected as a people-oriented facilitator and leader and is able to build consensus, shape organizations and produce results. She is a customer focused strategy expert and grew up in the financial services industry from teller duties to Bank President/CEO/Owner.]]>1659bankers,credit union,customer service,customer service training,talent managementcleanfullhttps://www.spreaker.com/episode/wanting-to-be-a-trainer-and-being-one-are-two-different-things--13484814http://www.blogtalkradio.com/training-matters/2015/09/09/wanting-to-be-a-trainer-and-being-one-are-two-different-thingsWed, 09 Sep 2015 15:30:00 +0000InterAction TrainingSenior Training Consultant and Certified Bank Training Professional Janice Branch talks about how she became the raved about trainer she is today. Janice has learned that wanting to be a trainer and being one are two different things. In this episode...1439bank trainer,credit union trainer,janice branch,training professional,train the trainercleanfullhttps://www.spreaker.com/episode/training-resources-you-should-tap-into--13484815http://www.blogtalkradio.com/training-matters/2015/08/10/training-resources-you-should-tap-intoMon, 10 Aug 2015 16:00:00 +0000InterAction TrainingIn episode 8 of Training Matters, Honey Shelton welcomes Kathy Box, Executive Vice President of Professional Development with the Texas Bankers Association in Austin, Texas. Kathy manages all educational activities at Texas Bankers Association for the...1018bankers,banking,compliance,credit unioncleanfullhttps://www.spreaker.com/episode/how-to-prevent-frontline-fraud--13484818http://www.blogtalkradio.com/training-matters/2015/07/08/how-to-prevent-frontline-fraudWed, 08 Jul 2015 05:00:00 +0000InterAction TrainingListen to Honey Shelton and Debbie Crawford as they share their thoughts on fraud on the frontline and how to prevent it. Both Debbie and Honey have an extensive background in banking. They are in a unique position to discuss security issues banks and...2684banking,credit union,fraud,frontline,tellerscleanfullhttps://www.spreaker.com/episode/take-it-up-a-notch-at-the-branch--13484819http://www.blogtalkradio.com/training-matters/2015/06/10/take-it-up-a-notch-at-the-branchWed, 10 Jun 2015 15:30:00 +0000InterAction TrainingHoney talks with InterAction Training's very own Zack Merril. Zack was responsible for managing a branch, determining and developing training needs, and finding the right people for the bank or credit union. His unique combination of responsibilities...1404bankers,credit union,customer service,customer service training,managementcleanfullhttps://www.spreaker.com/episode/call-center-best-practices--13484826http://www.blogtalkradio.com/training-matters/2015/05/13/call-center-best-practicesWed, 13 May 2015 13:00:00 +0000InterAction TrainingIn this month's Training Matters, Honey talks to Adelee Mirelez, Performance Improvement Consultant and Director of the Contact Center at Insperity. They discuss call center management and best practices. Adelee shares the secrets on finding the right...1683banking,call center,training and developmentcleanfullhttps://www.spreaker.com/episode/why-you-should-embrace-webinars-to-become-a-stellar-trainer--13484821http://www.blogtalkradio.com/training-matters/2015/04/08/why-you-should-embrace-webinars-to-become-a-stellar-trainerWed, 08 Apr 2015 13:00:00 +0000InterAction TrainingTune in to hear what webinar expert, Mark Bennett, has to say on the value and importance of webinars for your bank or credit union staff responsible for training. Find out great ways webinars can boost your knowledge and skills without the issues...1730honey shelton,interaction training,mark bennett,training matters,webinarcleanfullhttps://www.spreaker.com/episode/tips-on-how-to-assess-training-needs--13484822http://www.blogtalkradio.com/training-matters/2015/03/11/tips-on-how-to-assess-training-needsWed, 11 Mar 2015 15:30:00 +0000InterAction TrainingIn this month's episode, Honey talks to Cindy Rowan, President at Performance Management Solutions and expert in performance assessment. Honey and Cindy discuss why assessing training needs is important and how to perform one at your bank or credit...2088cindy rowan,honey shelton,performance evaluation,training assessment,training needscleanfullhttps://www.spreaker.com/episode/beef-up-the-sales-culture-at-your-financial-institution--13484823http://www.blogtalkradio.com/training-matters/2015/02/10/beef-up-the-sales-culture-at-your-financial-institutionTue, 10 Feb 2015 19:00:00 +0000InterAction TrainingWhat is happening with the sales culture at your financial institution? In this episode, your host, Honey Shelton, talks with Bill Gibson, VP, CoreTrac about different efficiencies and key behaviors that result in bumping up sales at your company....1530credit union,finance,honey shelton,professional development,training and developmentcleanfullhttps://www.spreaker.com/episode/red-hot-training-topics--13484824http://www.blogtalkradio.com/training-matters/2015/01/14/red-hot-training-topics-trending-in-2015Wed, 14 Jan 2015 14:00:00 +0000InterAction TrainingAre you and your team prepared for all the ways training delivery is changing? In this episode, Honey Shelton talks to Mary Beth Guard about topics that are going to shake up the financial world. Mary Beth is an attorney, co-founder...2011bankers,credit union,professional development,trainer,training and developmentcleanfull