http://www.qualityremarks.com
About Quality Remarks

For over 25 years, Keith Klain has been working in software quality, test automation, process improvement, and transformation initiatives for corporate, retail banking and capital markets clients. With extensive international experience in risk management and testing, he has built and managed teams for global financial services and consulting firms in the US, UK, and Asia Pacific.

He is passionate about increasing the value of technology by aligning test strategies to business objectives through efficiency, effective reporting, and better software testing. He is also an advocate for workforce development and social impact, having designed and delivered technology training curriculum for non-profits to create technology delivery centers in disadvantaged communities.

He is a Chartered Management Consultant, contributing author to Taking Testing Seriously: The Rapid Software Testing Approach, has served as the Executive Vice President of the Association for Software Testing and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech.

You can find Keith here: LinkedIn YouTube www.qualityremarks.com]]>enTechnologyCopyright Keith Klainhttps://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/d14fc35418c9c5df37ed587a683fc905.jpghttp://www.qualityremarks.comFri, 14 Nov 2025 16:55:01 +0000Keith KlainKeith Klainfeeds@spreaker.comCheck out my show talking to interesting people in or around the software testing and quality management business about stuff I want to know. Hope you enjoy…cheers! About Quality Remarks For over 25 years, https://www.linkedin.com/in/keithklain/ has...
About Quality Remarks

For over 25 years, Keith Klain has been working in software quality, test automation, process improvement, and transformation initiatives for corporate, retail banking and capital markets clients. With extensive international experience in risk management and testing, he has built and managed teams for global financial services and consulting firms in the US, UK, and Asia Pacific.

He is passionate about increasing the value of technology by aligning test strategies to business objectives through efficiency, effective reporting, and better software testing. He is also an advocate for workforce development and social impact, having designed and delivered technology training curriculum for non-profits to create technology delivery centers in disadvantaged communities.

He is a Chartered Management Consultant, contributing author to Taking Testing Seriously: The Rapid Software Testing Approach, has served as the Executive Vice President of the Association for Software Testing and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech.

You can find Keith here: LinkedIn YouTube www.qualityremarks.com]]>falseepisodichttps://www.spreaker.com/episode/qr-podcast-paul-holland--68458255Paul Holland is an expert at transforming how organizations test to be more efficient, valuable to stakeholders and finding important bugs fast. He’s built and lead test teams all over the planet and in my opinion, is probably the best hands-on test director I’ve ever worked with in my career.

He’s one of my closet friends in the testing business having worked, taught, and spent some time in the barrel with each other and is always a good laugh. Listen in as we talk metrics, great test reporting, Taking Testing Seriously, training testers and just generally give each other a hard time…enjoy!]]>https://api.spreaker.com/episode/68458255Fri, 07 Nov 2025 08:13:29 +0000Keith Klainhttps://www.linkedin.com/in/paul-j-holland/ is an expert at transforming how organizations test to be more efficient, valuable to stakeholders and finding important bugs fast. He’s built and lead test teams all over the planet and in my opinion, is...Paul Holland is an expert at transforming how organizations test to be more efficient, valuable to stakeholders and finding important bugs fast. He’s built and lead test teams all over the planet and in my opinion, is probably the best hands-on test director I’ve ever worked with in my career.

He’s one of my closet friends in the testing business having worked, taught, and spent some time in the barrel with each other and is always a good laugh. Listen in as we talk metrics, great test reporting, Taking Testing Seriously, training testers and just generally give each other a hard time…enjoy!]]>5169falsefullhttps://www.spreaker.com/episode/qr-podcast-fiona-charles--68153700Fiona Charles is an absolute legend in the software testing world and I had the honor of sitting down with her to discuss tech ethics, the human side of technology, her adventures with Jerry Weinberg, and her award winning storied career.

Fiona is an encyclopedia of software delivery techniques for communication, risk management, and how to delivery projects with integrity. I'll do my best to add in all the links to every resource she mentioned so enjoy! ]]>https://api.spreaker.com/episode/68153700Wed, 15 Oct 2025 20:51:08 +0000Keith Klainhttps://www.linkedin.com/in/fionacharles/ is an absolute legend in the software testing world and I had the honor of sitting down with her to discuss tech ethics, the human side of technology, her adventures with...Fiona Charles is an absolute legend in the software testing world and I had the honor of sitting down with her to discuss tech ethics, the human side of technology, her adventures with Jerry Weinberg, and her award winning storied career.

Fiona is an encyclopedia of software delivery techniques for communication, risk management, and how to delivery projects with integrity. I'll do my best to add in all the links to every resource she mentioned so enjoy! ]]>4796falsefullhttps://www.spreaker.com/episode/qr-podcast-alessandra-moreira--66555840Ale Moreira is one of my oldest friends in the testing world, we got to know each other when we were elected to the Association for Software Testing Board of Directors together and then hung around in NYC while we worked at various companies and consultancies.

She has always been a fantastic hands-on engineer in testing, and we see a LOT in common when it comes to talking to the business about the value of testing. Her newsletter Road Less Tested is on my list of “must read” testing blogs and she co-hosts the Engineering Quality podcast with a couple of her pals, so listen as we talk selling testing to the business, life after testing "death", and what it takes to lead quality engineering teams in this brave new world...enjoy!]]>https://api.spreaker.com/episode/66555840Sat, 14 Jun 2025 06:03:54 +0000Keith Klainhttps://www.alessandramoreira.com/home is one of my oldest friends in the testing world, we got to know each other when we were elected to the https://associationforsoftwaretesting.org/ Board of Directors together and then hung around in NYC while we...Ale Moreira is one of my oldest friends in the testing world, we got to know each other when we were elected to the Association for Software Testing Board of Directors together and then hung around in NYC while we worked at various companies and consultancies.

She has always been a fantastic hands-on engineer in testing, and we see a LOT in common when it comes to talking to the business about the value of testing. Her newsletter Road Less Tested is on my list of “must read” testing blogs and she co-hosts the Engineering Quality podcast with a couple of her pals, so listen as we talk selling testing to the business, life after testing "death", and what it takes to lead quality engineering teams in this brave new world...enjoy!]]>3924falsefullhttps://www.spreaker.com/episode/qr-podcast-santosh-tuppad--66260149
Come take a listen as we talk about the current state of testing skills training in our business, cyber security in the age of AI, and travel far off the beaten path into philosophy, true happiness as a tester, and how many cheese fries is enough...

Enjoy! ]]>https://api.spreaker.com/episode/66260149Sun, 25 May 2025 05:57:50 +0000Keith KlainThese days, your philosophy about testing is more important than ever and a differentiator in the software testing market. Santosh Tuppad has been leading from the front since I first met him as a rising star at Moolya and through his workshops on...
Come take a listen as we talk about the current state of testing skills training in our business, cyber security in the age of AI, and travel far off the beaten path into philosophy, true happiness as a tester, and how many cheese fries is enough...

Enjoy! ]]>5319falsefullhttps://www.spreaker.com/episode/qr-podcast-james-christie--65798031James in 2014 when the Context-Driven community was organising (including your truly) against the rent seeking of ISO 29119 test standard, and as co-chair of CAST for the Association for Software Testing, I invited him to give a talk on Standards – promoting quality or restricting competition?

His blog is a "must read" for any serious software tester, and his clear-eyed work on investigating the Post Office Horizon IT Scandal (including his submission) is the benchmark our community should be striving for when it comes to integrity, ethics, and professional standards.

Listen in as we discuss what went wrong at the Post Office, good evidence, the role of government in technology, the brewing collision between regulation and IT, and how after so long in this business you can keep your teeth sharp! Enjoy!

Links from discussion: What is Good Evidence - Griffin Jones EU fines Apple €500M and Meta €200M for breaking Europe’s digital rules DORA Act EU AI Act UK Murder Prediction US Autism Database ]]>https://api.spreaker.com/episode/65798031Tue, 29 Apr 2025 21:55:34 +0000Keith KlainI first got to know https://www.linkedin.com/in/clarotesting?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BTEaL%2FCoYTOeUCJ8mPgrrkg%3D%3D in 2014 when the Context-Driven https://www.huibschoots.nl/wordpress/?page_id=1771 was...James in 2014 when the Context-Driven community was organising (including your truly) against the rent seeking of ISO 29119 test standard, and as co-chair of CAST for the Association for Software Testing, I invited him to give a talk on Standards – promoting quality or restricting competition?

His blog is a "must read" for any serious software tester, and his clear-eyed work on investigating the Post Office Horizon IT Scandal (including his submission) is the benchmark our community should be striving for when it comes to integrity, ethics, and professional standards.

Listen in as we discuss what went wrong at the Post Office, good evidence, the role of government in technology, the brewing collision between regulation and IT, and how after so long in this business you can keep your teeth sharp! Enjoy!

Links from discussion: What is Good Evidence - Griffin Jones EU fines Apple €500M and Meta €200M for breaking Europe’s digital rules DORA Act EU AI Act UK Murder Prediction US Autism Database ]]>4771falsefullhttps://www.spreaker.com/episode/qr-podcast-ash-hynie--65447111
She has since gone on to greatness through various consulting gigs and heading up the DEI program at Credit Karma to now founding CountrPT, an AI powered career management platform.

Check out our chat about career development, performative DEI, being a good manager, and a lot about how to look out for yourself in today's job market...enjoy!]]>https://api.spreaker.com/episode/65447111Tue, 08 Apr 2025 22:23:28 +0000Keith KlainI've been friends with Ash Hynie for over 10 years ever since we started hanging out in NYC working in QA engineering and developer advocacy. She has since gone on to greatness through various consulting gigs and heading up the DEI program at Credit...
She has since gone on to greatness through various consulting gigs and heading up the DEI program at Credit Karma to now founding CountrPT, an AI powered career management platform.

Check out our chat about career development, performative DEI, being a good manager, and a lot about how to look out for yourself in today's job market...enjoy!]]>4536falsefullhttps://www.spreaker.com/episode/testing-in-the-pub-making-better-testers-part-ii--64642742Stephen and Dan in 2016 about how we can help testers and the testing community to improve and keep learning including promoting and educating people about better testing practices such as Context Driven Testing and the transition to better testing, particularly in the enterprise.]]>https://api.spreaker.com/episode/64642742Sun, 02 Mar 2025 11:01:49 +0000Keith KlainTalking with https://www.linkedin.com/in/stephenjanaway/ and https://www.linkedin.com/in/dan-ashby/ in 2016 about how we can help testers and the testing community to improve and keep learning including promoting and educating people about better...Stephen and Dan in 2016 about how we can help testers and the testing community to improve and keep learning including promoting and educating people about better testing practices such as Context Driven Testing and the transition to better testing, particularly in the enterprise.]]>1564falsefullhttps://www.spreaker.com/episode/testing-in-the-pub-making-better-testers-part-i--64642729Stephen and Dan in 2016 about how we can help testers and the testing community to improve and keep learning including promoting and educating people about better testing practices such as Context Driven Testing and the transition to better testing, particularly in the enterprise.]]>https://api.spreaker.com/episode/64642729Sun, 02 Mar 2025 11:01:43 +0000Keith KlainTalking with https://www.linkedin.com/in/stephenjanaway/ and https://www.linkedin.com/in/dan-ashby/ in 2016 about how we can help testers and the testing community to improve and keep learning including promoting and educating people about better...Stephen and Dan in 2016 about how we can help testers and the testing community to improve and keep learning including promoting and educating people about better testing practices such as Context Driven Testing and the transition to better testing, particularly in the enterprise.]]>1657falsefullhttps://www.spreaker.com/episode/ast-james-bach-interview-part-ii--64572750Association for Software Testing, James Bach and I discussed what it means to be context driven, the role of skills in your development, and how you can become part of the CDT community. This is a long and wide ranging discussion about taking responsibility for your testing, the Context-Driven School of testing, and what it means for every tester to be their own methodologist.]]>https://api.spreaker.com/episode/64572750Sun, 02 Mar 2025 11:01:37 +0000Keith KlainDriving While Driven: The Way of the Skilled Tester - In 2014 when I was the Executive Vice President of the https://associationforsoftwaretesting.org/, https://www.linkedin.com/in/james-bach-6188a811/ and I discussed what it means to be context...Association for Software Testing, James Bach and I discussed what it means to be context driven, the role of skills in your development, and how you can become part of the CDT community. This is a long and wide ranging discussion about taking responsibility for your testing, the Context-Driven School of testing, and what it means for every tester to be their own methodologist.]]>4120falsefullhttps://www.spreaker.com/episode/ast-james-bach-interview-part-i--64572684Association for Software Testing, James Bach and I discussed what it means to be context driven, the role of skills in your development, and how you can become part of the CDT community. This is a long and wide ranging discussion about taking responsibility for your testing, the Context-Driven School of testing, and what it means for every tester to be their own methodologist.]]>https://api.spreaker.com/episode/64572684Sun, 02 Mar 2025 11:01:30 +0000Keith KlainDriving While Driven: The Way of the Skilled Tester - In 2014 when I was the Executive Vice President of the https://associationforsoftwaretesting.org/, https://www.linkedin.com/in/james-bach-6188a811/ and I discussed what it means to be context...Association for Software Testing, James Bach and I discussed what it means to be context driven, the role of skills in your development, and how you can become part of the CDT community. This is a long and wide ranging discussion about taking responsibility for your testing, the Context-Driven School of testing, and what it means for every tester to be their own methodologist.]]>2201falsefullhttps://www.spreaker.com/episode/let-s-test-interview--64562469Duncan Nisbet for the Let's Test Conference which was done while I was running the Global Test Center at Barclays. It captures a lot of the day to day of running that global operation and how we went about trying to balance the business demands with improving testing for everyone.]]>https://api.spreaker.com/episode/64562469Sun, 02 Mar 2025 11:01:23 +0000Keith KlainThis is a long interview I did in 2014 with https://www.linkedin.com/in/duncnisbet/for the https://www.youtube.com/LetsTestConference which was done while I was running the Global Test Center at Barclays. It captures a lot of the day to day of running...Duncan Nisbet for the Let's Test Conference which was done while I was running the Global Test Center at Barclays. It captures a lot of the day to day of running that global operation and how we went about trying to balance the business demands with improving testing for everyone.]]>4270falsefullhttps://www.spreaker.com/episode/star-east-the-viability-of-context-driven-testing--64561658https://api.spreaker.com/episode/64561658Sun, 02 Mar 2025 11:01:15 +0000Keith KlainI gave this interview before my keynote at the 2016 STAR East conference on all the lessons I learned from selling software testing. We also get into why context-driven testing is viable, as well as how to discern between wants and needs of your...931falsefullhttps://www.spreaker.com/episode/screen-testing-rocky-in-philly--64561543TestBash Philly in 2017 with the Neil and Dan from Screen Testing! Yo Adrian – enjoy!]]>https://api.spreaker.com/episode/64561543Sun, 02 Mar 2025 11:01:06 +0000Keith KlainHad a great time talking about testing and “Rocky” at https://www.ministryoftesting.com/ Philly in 2017 with the https://www.linkedin.com/in/neilstudd/ and https://www.linkedin.com/in/danielbilling/ from Screen Testing! Yo Adrian – enjoy!TestBash Philly in 2017 with the Neil and Dan from Screen Testing! Yo Adrian – enjoy!]]>2764falsefullhttps://www.spreaker.com/episode/qr-podcast-iso29119-roundtable--64560868James Christie Michael Bolton, Iain McCowatt, Ilari Aegerter, Griffin Jones) on ISO Standard 29119. James gave his talk at the Association for Software Testing conference in 2014, which started a petition to stop the publication of ISO Standard 29119.


Note: The quality of some of the audio was pretty sketchy and I've tried to limit the background noise as much as possible as the content and participants are extremely good...enjoy!]]>https://api.spreaker.com/episode/64560868Tue, 25 Feb 2025 12:19:23 +0000Keith KlainHere's a roundtable discussion I hosted between veterans of the software testing industry (https://www.linkedin.com/in/clarotesting/ https://www.linkedin.com/in/michael-bolton-08847/, https://www.linkedin.com/in/imccowatt/,...James Christie Michael Bolton, Iain McCowatt, Ilari Aegerter, Griffin Jones) on ISO Standard 29119. James gave his talk at the Association for Software Testing conference in 2014, which started a petition to stop the publication of ISO Standard 29119.


Note: The quality of some of the audio was pretty sketchy and I've tried to limit the background noise as much as possible as the content and participants are extremely good...enjoy!]]>3802falsefullhttps://www.spreaker.com/episode/qr-podcast-james-bach--64382869
Blog post with links to references here: https://qualityremarks.com/qr-podcast-james-bach/ ]]>https://api.spreaker.com/episode/64382869Sat, 15 Feb 2025 14:35:46 +0000Keith KlainJames Bach and I have had too many conversations about testing to remember in our over 20 years of working together, but we finally found some time to sit down and record one. If you've got the time, in the 2+ hours we reminisce and discuss Rapid...
Blog post with links to references here: https://qualityremarks.com/qr-podcast-james-bach/ ]]>8335falsefullhttps://www.spreaker.com/episode/qr-podcast-elizabeth-zagroba--45893303https://api.spreaker.com/episode/45893303Thu, 29 Jul 2021 18:54:44 +0000Keith KlainHeya – Finally found time to spill some tea with one of my favorite people in the testing industry, Elizabeth Zagroba. We cover off all the essentials from moving into a technical testing role, idealism, and our favorite musical theater. Enjoy!5230falsefullhttps://www.spreaker.com/episode/qr-podcast-ethics-panel--25920103https://api.spreaker.com/episode/25920103Wed, 22 Apr 2020 21:25:23 +0000Keith KlainVery happy to dusting off the QR Podcast with my pals Fiona Charles, Dan Billing, Ash Coleman, and our returning champion Michael Bolton to discuss ethics in technology, the responsibilities of software testers, and all that “big brother” noise lately...5176falsefullhttps://www.spreaker.com/episode/qr-podcast-test-automation-panel--13444893https://api.spreaker.com/episode/13444893Mon, 27 Nov 2017 23:49:43 +0000Keith KlainReally enjoyed this panel session talking about all things test automation with Angie Jones, Bas Dijkstra, Paul Grizzaffi, and Ashley Hunsberger. Check us out discussing managing business expectations, what to look for in test automation engineers,...6851falsefullhttps://www.spreaker.com/episode/qr-podcast-michael-bolton-part-ii--13236193https://api.spreaker.com/episode/13236193Fri, 03 Nov 2017 14:42:15 +0000Keith KlainBack for part two of our discussion, is my good friend, Michael Bolton. Michael has been consulting and training people on software testing all over the world and is the co-author with James Bach of Rapid Software Testing. Join us as we talk about...5347falsefullhttps://www.spreaker.com/episode/qr-podcast-michael-bolton-part-i--13140667https://api.spreaker.com/episode/13140667Fri, 27 Oct 2017 09:49:03 +0000Keith KlainWhat more can I say about Michael Bolton. Michael has been consulting and training people in software testing all over the planet for as long as I’ve been in this business. When he's not traveling around the world teaching Rapid Software Testing, he's...4175falsefullhttps://www.spreaker.com/episode/qr-podcast-rob-lambert--13027625https://api.spreaker.com/episode/13027625Fri, 13 Oct 2017 16:22:28 +0000Keith KlainWriting, podcasting, running conferences, keynoting, workshops - is there anything Rob Lambert doesn't make look "blazingly simple"? Check out the newest QR Podcast where Rob and I catch up on testing, moving into management, his new company...4521falsefullhttps://www.spreaker.com/episode/qr-podcast-jeff-perkins--12702737https://api.spreaker.com/episode/12702737Fri, 01 Sep 2017 11:45:17 +0000Keith KlainJeff Perkins is the Chief Marketing Officer QASymphony. Prior to that, he's spent time in senior marketing and sales roles at PGi and AutoTrader.com, and previously worked on some of the biggest brands in the world Volvo, HBO, Sirius Satellite Radio,...3997falsefullhttps://www.spreaker.com/episode/qr-podcast-karen-johnson--12622556https://api.spreaker.com/episode/12622556Mon, 21 Aug 2017 18:10:38 +0000Keith KlainKaren Johnson has had a fantastic career working, consulting, and speaking all over the globe about software testing and quality. I always enjoy speaking with her whenever I get the chance and then trying (and failing) to mimic her calm, reasoned...4209falsefullhttps://www.spreaker.com/episode/qr-podcast-jerry-weinberg--12202019https://api.spreaker.com/episode/12202019Mon, 26 Jun 2017 01:13:46 +0000Keith KlainWhat more can I say about Jerry Weinberg than hasn’t already been said? He’s been consulting and writing for over 50 years, including seminal works like The Psychology of Computer Programming, Perfect Software, and The Secrets of Consulting. In our...4957falsefullhttps://www.spreaker.com/episode/qr-podcast-mark-tomlinson--12103163https://api.spreaker.com/episode/12103163Wed, 14 Jun 2017 13:25:14 +0000Keith KlainAlways enjoy catching up system performance guru, bon vivant, and one of the nicest guys in our business, Mark Tomlinson. Aside from discussing his responsibility for getting this "podcast" interview series started, we have an extending discussion on...4853falsefullhttps://www.spreaker.com/episode/qr-podcast-trish-khoo--12080377
Some of the links mentioned:

http://www.outofthefog.website http://www.samaritans.org http://trishkhoo.com]]>https://api.spreaker.com/episode/12080377Wed, 07 Jun 2017 16:10:00 +0000Keith KlainGoogle v Microsoft? Ducks v Fish? Dungeons and Dragons? That means I could only be talking to one person – Trish Khoo! Listen in as we discuss making it as a tester in todays world, mental health, and what to do with all those extra ducks! Enjoy!...
Some of the links mentioned:

http://www.outofthefog.website http://www.samaritans.org http://trishkhoo.com]]>4181falsefullhttps://www.spreaker.com/episode/qr-podcast-damian-synadinos--12080497www.ineffable-solutions.com)]]>https://api.spreaker.com/episode/12080497Fri, 19 May 2017 16:45:00 +0000Keith KlainPolymath? Generalist? Autodidact? A lot can be said about my pal Damian Synadinos, and it’s usually focused on getting better at software testing and communication. In my book, anyone who quotes Kierkegaard in their bio deserves to have a listen, so...www.ineffable-solutions.com)]]>2952falsefull