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<rss xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:podcast="https://podcastindex.org/namespace/1.0" xmlns:media="http://search.yahoo.com/mrss/" version="2.0"><channel><title>Avaya - Experiences That Matter</title><link>https://www.spreaker.com/show/insideavaya-podcast</link><description><![CDATA[Powering  personalized, intelligent, and effortless customer and employee experiences.]]></description><atom:link href="https://www.spreaker.com/show/2208075/episodes/feed" rel="self" type="application/rss+xml"/><language>en</language><category>Technology</category><copyright>Copyright Avaya Podcasts</copyright><image><url>https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/8b05e076158c69aab980886032c22f23.jpg</url><title>Avaya - Experiences That Matter</title><link>https://www.spreaker.com/show/insideavaya-podcast</link></image><lastBuildDate>Fri, 03 Dec 2021 17:35:36 +0000</lastBuildDate><itunes:author>Avaya Podcasts</itunes:author><itunes:owner><itunes:name>Avaya Podcasts</itunes:name><itunes:email>feeds@spreaker.com</itunes:email></itunes:owner><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/8b05e076158c69aab980886032c22f23.jpg"/><itunes:subtitle>Powering  personalized, intelligent, and effortless customer and employee experiences.</itunes:subtitle><itunes:summary><![CDATA[Powering  personalized, intelligent, and effortless customer and employee experiences.]]></itunes:summary><itunes:category text="Technology"/><itunes:explicit>clean</itunes:explicit><itunes:type>episodic</itunes:type><item><title>Work From Anywhere—Adapting to Today’s Changing Economy</title><link>https://www.spreaker.com/user/avayapodcast/work-from-anywhere-adapting-to-todays-ch</link><description><![CDATA[Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alone, yet remain connected? How do you deliver in a new economy of experiences, where you need to provide agile, hyper-personalized interactions for both customers and employees? What new solutions and innovations can enable game-changing customer engagement and organizational efficiency? Join us for insightful answers to top-of-mind questions.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/43252370</guid><pubDate>Tue, 02 Feb 2021 20:12:44 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/43252370/work_from_anywhere_adapting_to_todays_changing_economy_sd_large_web_mbl_h264_1500.mp3" length="15590846" type="audio/mpeg"/><itunes:author>Avaya Podcasts</itunes:author><itunes:subtitle>Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What...</itunes:subtitle><itunes:summary><![CDATA[Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alone, yet remain connected? How do you deliver in a new economy of experiences, where you need to provide agile, hyper-personalized interactions for both customers and employees? What new solutions and innovations can enable game-changing customer engagement and organizational efficiency? Join us for insightful answers to top-of-mind questions.]]></itunes:summary><itunes:duration>975</itunes:duration><itunes:keywords>customerexperience,cx,remotework,wfa,workfromanywhere</itunes:keywords><itunes:explicit>clean</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/21c9430d176c42495665689f0303f5c7.jpg"/><itunes:episodeType>full</itunes:episodeType></item><item><title>New CX Centers Serve Today’s “Everything” Customer</title><link>https://www.spreaker.com/user/avayapodcast/how-the-new-cx-center-is-evolving-to-mee</link><description><![CDATA[Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS.]]></description><guid isPermaLink="false">https://api.spreaker.com/episode/42551227</guid><pubDate>Fri, 18 Dec 2020 11:11:09 +0000</pubDate><enclosure url="https://api.spreaker.com/download/episode/42551227/avaya_contact_center_as_a_service_podcast_dec_2020.mp3" length="9337676" type="audio/mpeg"/><itunes:author>Avaya Podcasts</itunes:author><itunes:subtitle>Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for...</itunes:subtitle><itunes:summary><![CDATA[Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS.]]></itunes:summary><itunes:duration>1554</itunes:duration><itunes:keywords>ccaas,contactcenter,customerexperience,cx</itunes:keywords><itunes:explicit>clean</itunes:explicit><itunes:image href="https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/da2410691280c3e19076ffc6af16c77e.jpg"/><itunes:episodeType>full</itunes:episodeType></item></channel></rss>
