Struggling to check out on your phone? You’re not alone. In this episode of Marginally Better, host Joe Taylor Jr. uncovers why most mobile experiences still fall flat despite making up the majority of web traffic. From jaw-dropping statistics on e-commerce conversion gaps to the dramatic downturn in UX hiring, Joe explores the widening disconnect between user needs and business decisions. Plus, a personal story about a beloved Philadelphia music venue reveals what happens when organizations forget their purpose — and what it takes to rebuild from the inside out. If you care about customer experience, workplace culture, or the future of digital design, this episode is a must-listen.

Episode Links:

• Mobile UX Trends 2025: 9 Common Pitfalls & Best Practices 
• The UX Reckoning: Prepare for 2025 and Beyond 
• Why is the UX Job Market Such a Mess Right Now? — A Comprehensive Explanation 
• 2025 Looks Like Another ‘Meh’ Year for CX 
• The crucial role of UX in CX strategies 
• The Historical Context of UX, UI, and Product Design 
• The We built UX. We broke UX. And now we have to fix it! 
• World Cafe Live workers walk off the job at Philly venue, protesting “hostility” from new leadership 
• WORLD CAFE LIVE’S TOWN HALL / DOWNFALL 
• Philly’s Strike Is Over But World Cafe Live’s Labor Problems Persist 
• World Cafe Live CEO assures success in a tense town hall full of skeptical attendeees