This week, co-hosts Jiaqi Pan and Rachel Ann Kreis speak with Alvaro Tejido, Sales Manager for Southern Europe & UKI at Pleo. Alvaro shares his insights on AI’s potential in transforming sales and organizational processes—with particular attention to cultivating and sustaining a focus on the entire client life cycle and empowering customer success teams to do what they do best.

Join us as we discuss:

• Effective division of responsibilities between account executives and customer success teams
• The importance of hiring coachable candidates who naturally fit the company’s culture
• How to handle errors in AI—and what reasonable expectations for the tech should look like
• Advantages and potential challenges of implementing AI-driven self-service onboarding processes