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Today it’s just Gabe sharing an interesting experience he had this past week through which he learned some useful lessons. Sometimes leaders can go over a line with how they treat other leaders, which is exactly what Gabe witnessed recently and discusses. We cannot be successful without the various moving parts that make up a business, such as the technology and operations team, or the customer service team. Being able to communicate effectively is essential to overall company harmony and growth.

Working through a customer transformation project with a company 0:51
A bit of advice for all operations professionals 1:25
Structure and process 4:06
Solving a problem together 8:31

“This is not a problem that can be solved just by an ops person. This cannot just be solved by a CX person. You really need the combination to come together and see if they can map this out in a way that doesn’t feel so disjointed.” 8:41
Today it’s just Gabe sharing an interesting experience he had this past week through which he learned some useful lessons. Sometimes leaders can go over a line with how they treat other leaders, which is exactly what Gabe witnessed recently and discusses. We cannot be successful without the various moving parts that make up a business, such as the technology and operations team, or the customer service team. Being able to communicate effectively is essential to overall company harmony and growth. Working through a customer transformation project with a company 0:51 A bit of advice for all operations professionals 1:25 Structure and process 4:06 Solving a problem together 8:31 “This is not a problem that can be solved just by an ops person. This cannot just be solved by a CX person. You really need the combination to come together and see if they can map this out in a way that doesn’t feel so disjointed.” 8:41 read more read less

2 years ago #customer, #customer_experience, #customer_service, #cx, #innovate, #innovation, #workplace