3 Key Strategies to Achieving High Growth with High Customer Satisfaction

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3 Key Strategies to Achieving High Growth with High Customer Satisfaction | With Sophie Vu

CX Conversations

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Today I meet with Vikas and Sophie Vu, Chief Marketing Officer at Unbabel, and we discuss how you can achieve high growth and customer satisfaction in our global economy. Sophie tells us how Unbabel is making communication between citizens in various countries easy and improving the way we commune globally. Artificial intelligence is becoming more and more popular across the board today and many people have been worried it may replace people, but language is so complex that people will always have to be around in order to correct the mistakes that AI will continue to make.

About Sophie and Unbabel 0:54
Language operations 2:08
Big picture trends 6:32
AI 8:01
AI and language 11:52
How should people adapt to coming out of the pandemic? 18:59
Your customer has evolved 23:22
Learn more about Unbabel and the research 28:06

“Think of language operations as a way to roll out, centralize, and scale multilingual capabilities across every function in an enterprise, right? We’re starting with customer service, but eventually we want to obviously enable marketing, sales, product, HR, legal, what have you, to be able to function in this global world that we live in.” 2:27

https://www.linkedin.com/in/sophie-vu415

Today I meet with Vikas and Sophie Vu, Chief Marketing Officer at Unbabel, and we discuss how you can achieve high growth and customer satisfaction in our global economy. Sophie tells us how Unbabel is making communication between citizens in various countries easy and improving the way we commune globally. Artificial intelligence is becoming more and more popular across the board today and many people have been worried it may replace people, but language is so complex that people will always have to be around in order to correct the mistakes that AI will continue to make. About Sophie and Unbabel 0:54 Language operations 2:08 Big picture trends 6:32 AI 8:01 AI and language 11:52 How should people adapt to coming out of the pandemic? 18:59 Your customer has evolved 23:22 Learn more about Unbabel and the research 28:06 “Think of language operations as a way to roll out, centralize, and scale multilingual capabilities across every function in an enterprise, right? We’re starting with customer service, but eventually we want to obviously enable marketing, sales, product, HR, legal, what have you, to be able to function in this global world that we live in.” 2:27 https://www.linkedin.com/in/sophie-vu415 read more read less

2 years ago #customer, #customer_experience, #innovate, #innovation, #workplace

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