The past year of social distancing and remote working has turned our ideas of what the workplace should be on its head. The opportunities for managers and co-workers to pause from the tasks of the work day and take a moment to connect are few and far between. Trying to gage how well an employee is dealing with stress at work and at home over Zoom and Slack are nearly impossible.

Tina and Michelle address the need for psychologically safe ways to ask for and get emotional feedback in the workplace. Inspired by the Net Promoter Score introduced in 2003, Schweiger has developed a way to track the emotional state of a group of people with the Net Emotional Index.

Episode Resources
Harvard Business Review article by Frederick F. Reichheld “The One Number You Need to Grow” Explaining the Net Promoter Score - https://hbr.org/2003/12/the-one-number-you-need-to-grow
Episode Highlights
The problem with isolation and independence when working remotely
Why businesses need better staff feedback
The relationship between company culture and the emotional state of employees
The Net Emotional IndexTM (NEI) is a single number between -100 and +100 that tells you how happy – or unhappy – your people truly are
How businesses can improve both culture and bottom line by tracking the NEI over time

Original podcast theme music by Lance Keltner. https://www.youtube.com/user/lancekeltner This episode of the #FeelingsMatter Podcast was recorded and mixed at MSR Studios in Saint Paul, MN. Copyright 2021, all rights reserved. No reproduction, excerpting, or other use without written permission.

This episode is sponsored by
Mindful Appy, the only software suite for the Net Emotional IndexTM
https://mindfulappy.com/

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