Joining us today we have Senior Director of Customer Experience at Epicor, Chris Warticki. He has been in the customer service industry for 25 years. He worked at Oracle Corporation for 20 years, and he’s been at Epicor for the last two years running their customer success management team. We discuss the methods Chris uses in his company and how they approach customer experience, satisfaction, success, and the present. He tells us why it’s important not to rush to delight your customers to avoid overextending your teams.

Chris’s background 0:43
Why not rush to delight your customers? 1:30
Customer experience 3:23
Customer satisfaction 4:03
Customer success 5:42
Present 6:52
A big ah-ha moment 11:20

“When it comes down to it, everybody like I said wants our customers and your customers to be successful. Getting the right minds to be able to sit together and quickly evaluate what’s the business problem we’re trying to solve and let’s get it documented for future reference. So we can lean it over time. Go from good to great. Go from better to best.” 11:51

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